{"metadata":{"transaction_key":"deprecated","request_id":"019ecf79-6277-7660-8e1d-3992a2bcea85","sha256":"c7c1e3615457097e37e33729a7d03e071f6ff92e8cb049c0f795876112c346bd","created":"2026-06-16T08:08:20.609Z","duration":119.80794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":265,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":284,"output_tokens":284},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":284,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with, Randy Susan? Yeah. Just wanted to check-in because we noticed that your service at the address 17 Stanley Road, Devon Meadows is currently offline. Yeah. If are you experiencing any issues or if you need any assistance with your service today, Internet service? Okay. I see. So but you still need the active Internet service at that address, or we can cancel it? Okay. Did you mention to him that this account should be canceled? Because there's no note under this address. Mhmm. Okay. Yeah. Okay. But Okay. Sure. Yes. Hello? Okay. I see. Okay. We'll cancel it today now. Okay. Bye. Thank you as well.","confidence":0.99316406,"words":[{"word":"yes","start":3.12,"end":3.6,"confidence":0.9855957,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07719118893146515},{"word":"hello","start":3.6,"end":4.08,"confidence":0.95996094,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.09549704194068909},{"word":"good","start":4.7999997,"end":5.04,"confidence":0.94384766,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3233831524848938},{"word":"afternoon","start":5.04,"end":5.54,"confidence":0.99853516,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.27579694986343384},{"word":"this","start":5.6,"end":5.92,"confidence":0.9941406,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1961323767900467},{"word":"is","start":5.92,"end":6.0,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.17505736649036407},{"word":"maureen","start":6.0,"end":6.5,"confidence":0.87280273,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.21613876521587372},{"word":"from","start":6.56,"end":6.96,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.16210025548934937},{"word":"airtel","start":6.96,"end":7.44,"confidence":0.9140625,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.1507761925458908},{"word":"tech","start":7.44,"end":7.7599998,"confidence":0.94384766,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.21479928493499756},{"word":"support","start":7.7599998,"end":8.26,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.18853843212127688},{"word":"am","start":9.5199995,"end":9.76,"confidence":0.9633789,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.10738493502140044},{"word":"i","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12484708428382874},{"word":"speaking","start":10.0,"end":10.4,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.0690750926733017},{"word":"with","start":10.4,"end":10.719999,"confidence":0.9628906,"punctuated_word":"with,","sentiment":"neutral","sentiment_score":0.09396491199731828},{"word":"randy","start":11.04,"end":11.44,"confidence":0.98291016,"punctuated_word":"Randy","sentiment":"neutral","sentiment_score":0.09655387699604034},{"word":"susan","start":11.44,"end":11.94,"confidence":0.95874023,"punctuated_word":"Susan?","sentiment":"neutral","sentiment_score":0.11049602180719376},{"word":"yeah","start":14.719999,"end":15.195,"confidence":0.9536133,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003908706828951836},{"word":"just","start":15.594999,"end":15.755,"confidence":0.78759766,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.08914192020893097},{"word":"wanted","start":15.755,"end":16.154999,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.08015482872724533},{"word":"to","start":16.154999,"end":16.235,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07263346761465073},{"word":"check-in","start":16.235,"end":16.715,"confidence":0.99641925,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":-0.06983395665884018},{"word":"because","start":16.715,"end":16.955,"confidence":0.7661133,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.08548453450202942},{"word":"we","start":16.955,"end":17.355,"confidence":0.9199219,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10677584260702132},{"word":"noticed","start":17.355,"end":17.855,"confidence":0.9770508,"punctuated_word":"noticed","sentiment":"neutral","sentiment_score":-0.09037888795137404},{"word":"that","start":17.994999,"end":18.395,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16843140125274658},{"word":"your","start":18.395,"end":18.795,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.26525986194610596},{"word":"service","start":18.795,"end":19.295,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.26887738704681396},{"word":"at","start":21.195,"end":21.355,"confidence":0.9038086,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2785373032093048},{"word":"the","start":21.355,"end":21.595,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23437559604644775},{"word":"address","start":21.595,"end":21.994999,"confidence":0.99316406,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.12040991336107254},{"word":"17","start":21.994999,"end":22.474998,"confidence":0.8364258,"punctuated_word":"17","sentiment":"neutral","sentiment_score":-0.10478489100933076},{"word":"stanley","start":22.474998,"end":22.955,"confidence":0.99609375,"punctuated_word":"Stanley","sentiment":"neutral","sentiment_score":-0.07682828605175018},{"word":"road","start":22.955,"end":23.455,"confidence":0.9770508,"punctuated_word":"Road,","sentiment":"neutral","sentiment_score":-0.11976416409015656},{"word":"devon","start":23.515,"end":23.994999,"confidence":0.9326172,"punctuated_word":"Devon","sentiment":"neutral","sentiment_score":-0.17390254139900208},{"word":"meadows","start":23.994999,"end":24.494999,"confidence":0.6635742,"punctuated_word":"Meadows","sentiment":"neutral","sentiment_score":-0.22037573158740997},{"word":"is","start":25.355,"end":25.435,"confidence":0.76708984,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.357666552066803},{"word":"currently","start":25.435,"end":25.935,"confidence":0.99902344,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.29552146792411804},{"word":"offline","start":25.994999,"end":26.494999,"confidence":0.9873047,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":-0.24058154225349423},{"word":"yeah","start":27.275,"end":27.595,"confidence":0.9560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0911453366279602},{"word":"if","start":27.595,"end":27.835,"confidence":0.9453125,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0868508517742157},{"word":"are","start":28.075,"end":28.235,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.08183971047401428},{"word":"you","start":28.235,"end":28.68,"confidence":0.9707031,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08946868777275085},{"word":"experiencing","start":28.84,"end":29.16,"confidence":0.8984375,"punctuated_word":"experiencing","sentiment":"neutral","sentiment_score":-0.1274433135986328},{"word":"any","start":29.16,"end":29.32,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.05499358847737312},{"word":"issues","start":29.32,"end":29.720001,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.06728097796440125},{"word":"or","start":29.720001,"end":29.880001,"confidence":0.8720703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.054087355732917786},{"word":"if","start":29.880001,"end":30.04,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.04826405644416809},{"word":"you","start":30.04,"end":30.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0544426366686821},{"word":"need","start":30.12,"end":30.36,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05053164064884186},{"word":"any","start":30.36,"end":30.6,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.0319601409137249},{"word":"assistance","start":30.6,"end":31.1,"confidence":1.0,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":-0.05370894819498062},{"word":"with","start":31.16,"end":31.4,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0421731099486351},{"word":"your","start":31.4,"end":31.64,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.058916304260492325},{"word":"service","start":31.64,"end":32.04,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.09666156768798828},{"word":"today","start":32.04,"end":32.52,"confidence":0.6954346,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.05423126369714737},{"word":"internet","start":32.52,"end":33.0,"confidence":0.96972656,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.11073197424411774},{"word":"service","start":33.0,"end":33.5,"confidence":0.9946289,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":-0.09161543846130372},{"word":"okay","start":39.48,"end":39.72,"confidence":0.8757324,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04384182021021843},{"word":"i","start":39.72,"end":39.96,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03766879439353943},{"word":"see","start":39.96,"end":40.46,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.035397063940763474},{"word":"so","start":40.805,"end":40.965,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.044696319848299026},{"word":"but","start":41.125,"end":41.625,"confidence":0.984375,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05559412389993667},{"word":"you","start":42.484997,"end":42.644997,"confidence":0.7866211,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07066620141267776},{"word":"still","start":42.644997,"end":42.965,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.07951781898736954},{"word":"need","start":42.965,"end":43.364998,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.06747721135616302},{"word":"the","start":43.364998,"end":43.524998,"confidence":0.86328125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08478550612926483},{"word":"active","start":43.524998,"end":43.925,"confidence":0.99609375,"punctuated_word":"active","sentiment":"neutral","sentiment_score":-0.0713839903473854},{"word":"internet","start":43.925,"end":44.405,"confidence":0.9589844,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.11177315562963486},{"word":"service","start":44.405,"end":44.725,"confidence":0.9970703,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.08874738961458206},{"word":"at","start":44.725,"end":44.885,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07128289341926575},{"word":"that","start":44.885,"end":45.125,"confidence":0.9135742,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.060063302516937256},{"word":"address","start":45.125,"end":45.625,"confidence":0.7302246,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.05615129694342613},{"word":"or","start":45.684998,"end":46.004997,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11318805813789368},{"word":"we","start":46.004997,"end":46.085,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.07835263013839722},{"word":"can","start":46.085,"end":46.585,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1066516488790512},{"word":"cancel","start":47.925,"end":48.405,"confidence":0.99609375,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.1765962839126587},{"word":"it","start":48.405,"end":48.905,"confidence":0.98706055,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.1075991988182068},{"word":"okay","start":60.42,"end":60.92,"confidence":0.7546387,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06279733031988144},{"word":"did","start":62.579998,"end":62.899998,"confidence":0.8774414,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.08659510314464569},{"word":"you","start":62.899998,"end":63.14,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08545371890068054},{"word":"mention","start":63.14,"end":63.64,"confidence":0.9291992,"punctuated_word":"mention","sentiment":"neutral","sentiment_score":-0.06183193624019623},{"word":"to","start":63.86,"end":64.02,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08306461572647095},{"word":"him","start":64.02,"end":64.34,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.0729936733841896},{"word":"that","start":64.34,"end":64.84,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06504327803850174},{"word":"this","start":65.38,"end":65.619995,"confidence":0.9116211,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11091512441635132},{"word":"account","start":65.619995,"end":66.02,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.17056606709957123},{"word":"should","start":66.02,"end":66.18,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.1045767068862915},{"word":"be","start":66.18,"end":66.34,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1390501856803894},{"word":"canceled","start":66.34,"end":66.84,"confidence":0.92871094,"punctuated_word":"canceled?","sentiment":"neutral","sentiment_score":-0.13276776671409607},{"word":"because","start":67.454994,"end":67.695,"confidence":0.9980469,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.12250541150569916},{"word":"there's","start":67.695,"end":68.195,"confidence":0.96972656,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.14825069904327393},{"word":"no","start":68.335,"end":68.835,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1594441831111908},{"word":"note","start":69.05499,"end":69.55499,"confidence":0.9760742,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.16969802975654602},{"word":"under","start":70.015,"end":70.41499,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.16440871357917786},{"word":"this","start":70.41499,"end":70.73499,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19164438545703888},{"word":"address","start":70.73499,"end":71.23499,"confidence":0.96972656,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.13965359330177307},{"word":"mhmm","start":76.09499,"end":76.59499,"confidence":0.9522705,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.022719066590070724},{"word":"okay","start":77.375,"end":77.875,"confidence":0.9663086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0008278824388980865},{"word":"yeah","start":78.895,"end":79.215,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015371173620224},{"word":"okay","start":79.215,"end":79.615,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.027366936206817627},{"word":"but","start":79.615,"end":79.95,"confidence":0.8857422,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04234672337770462},{"word":"okay","start":83.07,"end":83.39,"confidence":0.9875488,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0026538437232375145},{"word":"sure","start":83.39,"end":83.89,"confidence":0.9980469,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.012517470866441728},{"word":"yes","start":99.555,"end":99.795006,"confidence":0.7763672,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.003937371075153351},{"word":"hello","start":99.795006,"end":100.295006,"confidence":0.9650879,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.010271760635077952},{"word":"okay","start":107.075005,"end":107.575005,"confidence":0.8256836,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.058486755937337875},{"word":"i","start":107.795006,"end":107.955,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05727265775203705},{"word":"see","start":107.955,"end":108.39,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.06623904407024384},{"word":"okay","start":108.63,"end":109.13,"confidence":0.98168945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.10137781500816344},{"word":"we'll","start":109.27,"end":109.59,"confidence":0.9160156,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":-0.18179115653038025},{"word":"cancel","start":109.59,"end":109.909996,"confidence":0.99902344,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.2267753630876541},{"word":"it","start":109.909996,"end":110.15,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2168985903263092},{"word":"today","start":110.15,"end":110.47,"confidence":1.0,"punctuated_word":"today","sentiment":"neutral","sentiment_score":-0.20136307179927823},{"word":"now","start":110.47,"end":110.97,"confidence":0.99853516,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.1513441801071167},{"word":"okay","start":113.35,"end":113.85,"confidence":0.87768555,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14172884821891785},{"word":"bye","start":114.15,"end":114.65,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1846994161605835},{"word":"thank","start":114.79,"end":114.95,"confidence":0.97314453,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.369777649641037},{"word":"you","start":114.95,"end":115.19,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4191373586654663},{"word":"as","start":115.19,"end":115.43,"confidence":0.98828125,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.35677555203437805},{"word":"well","start":115.43,"end":115.93,"confidence":0.9941406,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.2584475576877594}],"paragraphs":{"transcript":"\nYes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with, Randy Susan?\n\nYeah. Just wanted to check-in because we noticed that your service at the address 17 Stanley Road, Devon Meadows is currently offline. Yeah. If are you experiencing any issues or if you need any assistance with your service today, Internet service? Okay.\n\nI see. So but you still need the active Internet service at that address, or we can cancel it? Okay. Did you mention to him that this account should be canceled? Because there's no note under this address.\n\nMhmm. Okay. Yeah. Okay. But Okay.\n\nSure. Yes. Hello? Okay. I see.\n\nOkay. We'll cancel it today now. Okay. Bye. Thank you as well.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.12,"end":3.6,"sentiment":"neutral","sentiment_score":0.07719118893146515},{"text":"Hello.","start":3.6,"end":4.08,"sentiment":"neutral","sentiment_score":0.09549704194068909},{"text":"Good afternoon.","start":4.7999997,"end":5.54,"sentiment":"neutral","sentiment_score":0.2995900511741638},{"text":"This is Maureen from Airtel tech support.","start":5.6,"end":8.26,"sentiment":"neutral","sentiment_score":0.18622038194111415},{"text":"Am I speaking with, Randy Susan?","start":9.5199995,"end":11.94,"sentiment":"neutral","sentiment_score":0.10038698712984721}],"sentiment":"neutral","sentiment_score":0.1575137017404332,"num_words":17,"start":3.12,"end":11.94},{"sentences":[{"text":"Yeah.","start":14.719999,"end":15.195,"sentiment":"neutral","sentiment_score":0.003908706828951836},{"text":"Just wanted to check-in because we noticed that your service at the address 17 Stanley Road, Devon Meadows is currently offline.","start":15.594999,"end":26.494999,"sentiment":"neutral","sentiment_score":-0.16760571797688803},{"text":"Yeah.","start":27.275,"end":27.595,"sentiment":"neutral","sentiment_score":-0.0911453366279602},{"text":"If are you experiencing any issues or if you need any assistance with your service today, Internet service?","start":27.595,"end":33.5,"sentiment":"neutral","sentiment_score":-0.06973342038691044},{"text":"Okay.","start":39.48,"end":39.72,"sentiment":"neutral","sentiment_score":-0.04384182021021843}],"sentiment":"neutral","sentiment_score":-0.11680952605924436,"num_words":42,"start":14.719999,"end":39.72},{"sentences":[{"text":"I see.","start":39.72,"end":40.46,"sentiment":"neutral","sentiment_score":-0.03653292916715145},{"text":"So but you still need the active Internet service at that address, or we can cancel it?","start":40.805,"end":48.905,"sentiment":"neutral","sentiment_score":-0.08497217823477353},{"text":"Okay.","start":60.42,"end":60.92,"sentiment":"neutral","sentiment_score":-0.06279733031988144},{"text":"Did you mention to him that this account should be canceled?","start":62.579998,"end":66.84,"sentiment":"neutral","sentiment_score":-0.10116892511194403},{"text":"Because there's no note under this address.","start":67.454994,"end":71.23499,"sentiment":"neutral","sentiment_score":-0.1565150022506714}],"sentiment":"neutral","sentiment_score":-0.0997066687008268,"num_words":38,"start":39.72,"end":71.23499},{"sentences":[{"text":"Mhmm.","start":76.09499,"end":76.59499,"sentiment":"neutral","sentiment_score":-0.022719066590070724},{"text":"Okay.","start":77.375,"end":77.875,"sentiment":"neutral","sentiment_score":-0.0008278824388980865},{"text":"Yeah.","start":78.895,"end":79.215,"sentiment":"neutral","sentiment_score":-0.015371173620224},{"text":"Okay.","start":79.215,"end":79.615,"sentiment":"neutral","sentiment_score":-0.027366936206817627},{"text":"But Okay.","start":79.615,"end":83.39,"sentiment":"neutral","sentiment_score":-0.019846439827233553}],"sentiment":"neutral","sentiment_score":-0.017662989751746256,"num_words":6,"start":76.09499,"end":83.39},{"sentences":[{"text":"Sure.","start":83.39,"end":83.89,"sentiment":"neutral","sentiment_score":0.012517470866441728},{"text":"Yes.","start":99.555,"end":99.795006,"sentiment":"neutral","sentiment_score":-0.003937371075153351},{"text":"Hello?","start":99.795006,"end":100.295006,"sentiment":"neutral","sentiment_score":-0.010271760635077952},{"text":"Okay.","start":107.075005,"end":107.575005,"sentiment":"neutral","sentiment_score":-0.058486755937337875},{"text":"I see.","start":107.795006,"end":108.39,"sentiment":"neutral","sentiment_score":-0.06175585091114044}],"sentiment":"neutral","sentiment_score":-0.030615019767234724,"num_words":6,"start":83.39,"end":108.39},{"sentences":[{"text":"Okay.","start":108.63,"end":109.13,"sentiment":"neutral","sentiment_score":-0.10137781500816344},{"text":"We'll cancel it today now.","start":109.27,"end":110.97,"sentiment":"neutral","sentiment_score":-0.1956344723701477},{"text":"Okay.","start":113.35,"end":113.85,"sentiment":"neutral","sentiment_score":0.14172884821891785},{"text":"Bye.","start":114.15,"end":114.65,"sentiment":"neutral","sentiment_score":0.1846994161605835},{"text":"Thank you as well.","start":114.79,"end":115.93,"sentiment":"positive","sentiment_score":0.3510345295071602}],"sentiment":"neutral","sentiment_score":0.054251350462436676,"num_words":12,"start":108.63,"end":115.93}]}}]},{"alternatives":[{"transcript":"Hello? Yes. I'll be transferring it to Frankston, to the old to the old address. I'm not really sure about Dom, but we already in shock we already informed Dom, and he's the one who transferred it to Frankston. Give me a sec. I just have to confirm it. Is it okay? Okay. Just give me a, like seconds. Hello? Yeah. Yeah. You can you can close that account in Devon Meadows. Alright. Thank you. K. Bye.","confidence":0.99365234,"words":[{"word":"hello","start":0.48,"end":0.98,"confidence":0.9760742,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01516040414571762},{"word":"yes","start":13.295,"end":13.795,"confidence":0.9855957,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04061407595872879},{"word":"i'll","start":33.05,"end":33.29,"confidence":0.9069824,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.11568062007427216},{"word":"be","start":33.29,"end":33.53,"confidence":0.92822266,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.10686244815587996},{"word":"transferring","start":33.53,"end":33.93,"confidence":0.69189453,"punctuated_word":"transferring","sentiment":"neutral","sentiment_score":-0.12533532083034515},{"word":"it","start":33.93,"end":34.09,"confidence":0.59765625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14309383928775787},{"word":"to","start":34.09,"end":34.25,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12352971732616425},{"word":"frankston","start":34.25,"end":34.75,"confidence":0.86783856,"punctuated_word":"Frankston,","sentiment":"neutral","sentiment_score":-0.11892402172088624},{"word":"to","start":34.809998,"end":34.97,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11635710299015044},{"word":"the","start":34.97,"end":35.129997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12803642451763153},{"word":"old","start":35.129997,"end":35.61,"confidence":0.99609375,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.13285958766937256},{"word":"to","start":35.61,"end":35.77,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12610545754432678},{"word":"the","start":35.77,"end":35.93,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1352614462375641},{"word":"old","start":35.93,"end":36.25,"confidence":1.0,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.10532913357019424},{"word":"address","start":36.25,"end":36.75,"confidence":0.99902344,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.09597659856081008},{"word":"i'm","start":51.265,"end":51.585,"confidence":0.82958984,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.26397764682769775},{"word":"not","start":51.585,"end":51.745003,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2373213171958923},{"word":"really","start":51.745003,"end":52.145,"confidence":0.99609375,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.223154678940773},{"word":"sure","start":52.145,"end":52.385002,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.18959398567676544},{"word":"about","start":52.385002,"end":52.705,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.2572408616542816},{"word":"dom","start":52.705,"end":53.105003,"confidence":0.96606445,"punctuated_word":"Dom,","sentiment":"neutral","sentiment_score":-0.3139686584472656},{"word":"but","start":53.105003,"end":53.505,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.3153356909751892},{"word":"we","start":53.505,"end":53.745003,"confidence":0.9951172,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.5149847865104675},{"word":"already","start":53.745003,"end":54.065002,"confidence":0.9003906,"punctuated_word":"already","sentiment":"negative","sentiment_score":-0.5373802185058594},{"word":"in","start":54.065002,"end":54.305,"confidence":0.73876953,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.6187354922294617},{"word":"shock","start":54.305,"end":54.545002,"confidence":0.57910156,"punctuated_word":"shock","sentiment":"negative","sentiment_score":-0.4065265655517578},{"word":"we","start":54.81,"end":55.050003,"confidence":0.9970703,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.41823822259902954},{"word":"already","start":55.050003,"end":55.210003,"confidence":1.0,"punctuated_word":"already","sentiment":"negative","sentiment_score":-0.406717985868454},{"word":"informed","start":55.210003,"end":55.690002,"confidence":0.96533203,"punctuated_word":"informed","sentiment":"neutral","sentiment_score":-0.3268028795719147},{"word":"dom","start":55.690002,"end":55.850002,"confidence":0.8029785,"punctuated_word":"Dom,","sentiment":"neutral","sentiment_score":-0.31772321462631226},{"word":"and","start":55.850002,"end":56.010002,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.23970454931259155},{"word":"he's","start":56.010002,"end":56.25,"confidence":0.95874023,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.19495889544487},{"word":"the","start":56.25,"end":56.33,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17826949059963226},{"word":"one","start":56.33,"end":56.57,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.17385613918304443},{"word":"who","start":56.57,"end":56.81,"confidence":0.99902344,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.1885797083377838},{"word":"transferred","start":56.81,"end":57.13,"confidence":0.68847656,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":-0.1784989833831787},{"word":"it","start":57.13,"end":57.29,"confidence":0.83984375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.22351792454719543},{"word":"to","start":57.29,"end":57.45,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2079157680273056},{"word":"frankston","start":57.45,"end":57.95,"confidence":0.96028644,"punctuated_word":"Frankston.","sentiment":"neutral","sentiment_score":-0.21342119574546817},{"word":"give","start":73.134995,"end":73.375,"confidence":0.93408203,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":-0.07497847080230713},{"word":"me","start":73.375,"end":73.534996,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05500559136271477},{"word":"a","start":73.534996,"end":73.615,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04091428592801094},{"word":"sec","start":73.615,"end":73.854996,"confidence":0.9904785,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.039079729467630386},{"word":"i","start":73.854996,"end":74.015,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021815374493598935},{"word":"just","start":74.015,"end":74.174995,"confidence":0.5024414,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.013494625687599182},{"word":"have","start":74.174995,"end":74.335,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03613346442580223},{"word":"to","start":74.335,"end":74.494995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0318356528878212},{"word":"confirm","start":74.494995,"end":74.895,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":-0.0452442429959774},{"word":"it","start":74.895,"end":75.395,"confidence":0.9980469,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.06221140176057816},{"word":"is","start":77.295,"end":77.454994,"confidence":0.96875,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.011892756447196009},{"word":"it","start":77.454994,"end":77.695,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.002092253416776657},{"word":"okay","start":77.695,"end":78.195,"confidence":0.99902344,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":-0.004464857280254364},{"word":"okay","start":78.655,"end":78.975,"confidence":0.9741211,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00970441848039627},{"word":"just","start":78.975,"end":79.215,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.029720760881900787},{"word":"give","start":79.215,"end":79.375,"confidence":0.9970703,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.034580692648887634},{"word":"me","start":79.375,"end":79.454994,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03881131112575531},{"word":"a","start":79.454994,"end":79.615,"confidence":0.70373535,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":-0.032155465334653854},{"word":"like","start":79.615,"end":79.935,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.05941242724657059},{"word":"seconds","start":80.505,"end":81.005,"confidence":0.7849121,"punctuated_word":"seconds.","sentiment":"neutral","sentiment_score":-0.04947932809591293},{"word":"hello","start":97.96,"end":98.46,"confidence":0.96655273,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.0031872978433966637},{"word":"yeah","start":101.104996,"end":101.505,"confidence":0.9460449,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.020276278257369995},{"word":"yeah","start":101.505,"end":101.744995,"confidence":0.68688965,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.028888141736388206},{"word":"you","start":101.744995,"end":101.985,"confidence":0.85058594,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.10451479256153108},{"word":"can","start":101.985,"end":102.305,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.11167816817760468},{"word":"you","start":102.305,"end":102.384995,"confidence":0.9838867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13859400153160095},{"word":"can","start":102.384995,"end":102.884995,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.14911803603172302},{"word":"close","start":103.744995,"end":104.064995,"confidence":0.91845703,"punctuated_word":"close","sentiment":"neutral","sentiment_score":-0.15759213268756866},{"word":"that","start":104.064995,"end":104.305,"confidence":0.9375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1703706979751587},{"word":"account","start":104.305,"end":104.625,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.21367770433425903},{"word":"in","start":104.625,"end":104.784996,"confidence":0.9873047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.14247384667396543},{"word":"devon","start":104.784996,"end":105.185,"confidence":0.9326172,"punctuated_word":"Devon","sentiment":"neutral","sentiment_score":-0.15137529373168945},{"word":"meadows","start":105.185,"end":105.685,"confidence":0.94873047,"punctuated_word":"Meadows.","sentiment":"neutral","sentiment_score":-0.11223165690898897},{"word":"alright","start":111.505,"end":111.985,"confidence":0.9916992,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12550070881843567},{"word":"thank","start":111.985,"end":112.225,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35623350739479065},{"word":"you","start":112.225,"end":112.725,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2389499545097351},{"word":"k","start":115.21294,"end":115.452934,"confidence":0.7265625,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.26838067173957825},{"word":"bye","start":115.452934,"end":115.952934,"confidence":0.99365234,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.09518115967512132}],"paragraphs":{"transcript":"\nHello? Yes. I'll be transferring it to Frankston, to the old to the old address. I'm not really sure about Dom, but we already in shock we already informed Dom, and he's the one who transferred it to Frankston. Give me a sec.\n\nI just have to confirm it. Is it okay? Okay. Just give me a, like seconds. Hello?\n\nYeah. Yeah. You can you can close that account in Devon Meadows. Alright. Thank you.\n\nK. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.01516040414571762},{"text":"Yes.","start":13.295,"end":13.795,"sentiment":"neutral","sentiment_score":0.04061407595872879},{"text":"I'll be transferring it to Frankston, to the old to the old address.","start":33.05,"end":36.75,"sentiment":"neutral","sentiment_score":-0.12102705526810426},{"text":"I'm not really sure about Dom, but we already in shock we already informed Dom, and he's the one who transferred it to Frankston.","start":51.265,"end":57.95,"sentiment":"neutral","sentiment_score":-0.2977677024900913},{"text":"Give me a sec.","start":73.134995,"end":73.854996,"sentiment":"neutral","sentiment_score":-0.052494519390165806}],"sentiment":"neutral","sentiment_score":-0.2063716319931108,"num_words":43,"start":0.48,"end":73.854996},{"sentences":[{"text":"I just have to confirm it.","start":73.854996,"end":75.395,"sentiment":"neutral","sentiment_score":-0.035122460375229515},{"text":"Is it okay?","start":77.295,"end":78.195,"sentiment":"neutral","sentiment_score":-0.004755120103557905},{"text":"Okay.","start":78.655,"end":78.975,"sentiment":"neutral","sentiment_score":-0.00970441848039627},{"text":"Just give me a, like seconds.","start":78.975,"end":81.005,"sentiment":"neutral","sentiment_score":-0.04069333088894685},{"text":"Hello?","start":97.96,"end":98.46,"sentiment":"neutral","sentiment_score":-0.0031872978433966637}],"sentiment":"neutral","sentiment_score":-0.02835598965997205,"num_words":17,"start":73.854996,"end":98.46},{"sentences":[{"text":"Yeah.","start":101.104996,"end":101.505,"sentiment":"neutral","sentiment_score":-0.020276278257369995},{"text":"Yeah.","start":101.505,"end":101.744995,"sentiment":"neutral","sentiment_score":-0.028888141736388206},{"text":"You can you can close that account in Devon Meadows.","start":101.744995,"end":105.685,"sentiment":"neutral","sentiment_score":-0.145162633061409},{"text":"Alright.","start":111.505,"end":111.985,"sentiment":"neutral","sentiment_score":0.12550070881843567},{"text":"Thank you.","start":111.985,"end":112.725,"sentiment":"neutral","sentiment_score":0.2975917309522629}],"sentiment":"neutral","sentiment_score":-0.052007105325659116,"num_words":15,"start":101.104996,"end":112.725},{"sentences":[{"text":"K.","start":115.21294,"end":115.452934,"sentiment":"neutral","sentiment_score":0.26838067173957825},{"text":"Bye.","start":115.452934,"end":115.952934,"sentiment":"neutral","sentiment_score":0.09518115967512132}],"sentiment":"neutral","sentiment_score":0.18178091570734978,"num_words":2,"start":115.21294,"end":115.952934}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with, Randy Susan?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Just wanted to check-in because we noticed that your service at the address 17 Stanley Road, Devon Meadows is currently offline. Yeah. If are you experiencing any issues or if you need any assistance with your service today, Internet service?\n\nChannel 1: I'll be transferring it to Frankston, to the old to the old address.\n\nChannel 0: Okay. I see. So but you still need the active Internet service at that address, or we can cancel it?\n\nChannel 1: I'm not really sure about Dom, but we already in shock we already informed Dom, and he's the one who transferred it to Frankston.\n\nChannel 0: Okay. Did you mention to him that this account should be canceled? Because there's no note under this address.\n\nChannel 1: Give me a sec. I just have to confirm it.\n\nChannel 0: Mhmm.\n\nChannel 1: Is\n\nChannel 0: Okay.\n\nChannel 1: it okay? Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Just give\n\nChannel 0: Okay.\n\nChannel 1: me a, like\n\nChannel 0: But\n\nChannel 1: seconds.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: Yeah. Yeah. You can you can close that account in Devon Meadows.\n\nChannel 0: Okay. I see. Okay. We'll cancel it today now.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Okay. Bye. Thank you as\n\nChannel 1: K.\n\nChannel 0: well.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.01516040414571762}],"sentiment":"neutral","sentiment_score":0.01516040414571762,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Yes.","start":3.12,"end":3.6,"sentiment":"neutral","sentiment_score":0.07719118893146515},{"text":"Hello.","start":3.6,"end":4.08,"sentiment":"neutral","sentiment_score":0.09549704194068909},{"text":"Good afternoon.","start":4.7999997,"end":5.54,"sentiment":"neutral","sentiment_score":0.2995900511741638},{"text":"This is Maureen from Airtel tech support.","start":5.6,"end":8.26,"sentiment":"neutral","sentiment_score":0.18622038194111415},{"text":"Am I speaking with, Randy Susan?","start":9.5199995,"end":11.94,"sentiment":"neutral","sentiment_score":0.10038698712984721}],"sentiment":"neutral","sentiment_score":0.1575137017404332,"channel":0,"num_words":17,"start":3.12,"end":11.94},{"sentences":[{"text":"Yes.","start":13.295,"end":13.795,"sentiment":"neutral","sentiment_score":0.04061407595872879}],"sentiment":"neutral","sentiment_score":0.04061407595872879,"channel":1,"num_words":1,"start":13.295,"end":13.795},{"sentences":[{"text":"Yeah.","start":14.719999,"end":15.195,"sentiment":"neutral","sentiment_score":0.003908706828951836},{"text":"Just wanted to check-in because we noticed that your service at the address 17 Stanley Road, Devon Meadows is currently offline.","start":15.594999,"end":26.494999,"sentiment":"neutral","sentiment_score":-0.16760571797688803},{"text":"Yeah.","start":27.275,"end":27.595,"sentiment":"neutral","sentiment_score":-0.0911453366279602},{"text":"If are you experiencing any issues or if you need any assistance with your service today, Internet service?","start":27.595,"end":33.5,"sentiment":"neutral","sentiment_score":-0.06973342038691044}],"sentiment":"neutral","sentiment_score":-0.11858922620190353,"channel":0,"num_words":41,"start":14.719999,"end":33.5},{"sentences":[{"text":"I'll be transferring it to Frankston, to the old to the old address.","start":33.05,"end":36.75,"sentiment":"neutral","sentiment_score":-0.12102705526810426}],"sentiment":"neutral","sentiment_score":-0.12102705526810426,"channel":1,"num_words":13,"start":33.05,"end":36.75},{"sentences":[{"text":"Okay.","start":39.48,"end":39.72,"sentiment":"neutral","sentiment_score":-0.04384182021021843},{"text":"I see.","start":39.72,"end":40.46,"sentiment":"neutral","sentiment_score":-0.03653292916715145},{"text":"So but you still need the active Internet service at that address, or we can cancel it?","start":40.805,"end":48.905,"sentiment":"neutral","sentiment_score":-0.08497217823477353}],"sentiment":"neutral","sentiment_score":-0.07807173542678356,"channel":0,"num_words":20,"start":39.48,"end":48.905},{"sentences":[{"text":"I'm not really sure about Dom, but we already in shock we already informed Dom, and he's the one who transferred it to Frankston.","start":51.265,"end":57.95,"sentiment":"neutral","sentiment_score":-0.2977677024900913}],"sentiment":"neutral","sentiment_score":-0.2977677024900913,"channel":1,"num_words":24,"start":51.265,"end":57.95},{"sentences":[{"text":"Okay.","start":60.42,"end":60.92,"sentiment":"neutral","sentiment_score":-0.06279733031988144},{"text":"Did you mention to him that this account should be canceled?","start":62.579998,"end":66.84,"sentiment":"neutral","sentiment_score":-0.10116892511194403},{"text":"Because there's no note under this address.","start":67.454994,"end":71.23499,"sentiment":"neutral","sentiment_score":-0.1565150022506714}],"sentiment":"neutral","sentiment_score":-0.11954002748978765,"channel":0,"num_words":19,"start":60.42,"end":71.23499},{"sentences":[{"text":"Give me a sec.","start":73.134995,"end":73.854996,"sentiment":"neutral","sentiment_score":-0.052494519390165806},{"text":"I just have to confirm it.","start":73.854996,"end":75.395,"sentiment":"neutral","sentiment_score":-0.035122460375229515}],"sentiment":"neutral","sentiment_score":-0.042071283981204036,"channel":1,"num_words":10,"start":73.134995,"end":75.395},{"sentences":[{"text":"Mhmm.","start":76.09499,"end":76.59499,"sentiment":"neutral","sentiment_score":-0.022719066590070724}],"sentiment":"neutral","sentiment_score":-0.022719066590070724,"channel":0,"num_words":1,"start":76.09499,"end":76.59499},{"sentences":[{"text":"Is","start":77.295,"end":77.454994,"sentiment":"neutral","sentiment_score":-0.011892756447196009}],"sentiment":"neutral","sentiment_score":-0.011892756447196009,"channel":1,"num_words":1,"start":77.295,"end":77.454994},{"sentences":[{"text":"Okay.","start":77.375,"end":77.875,"sentiment":"neutral","sentiment_score":-0.0008278824388980865}],"sentiment":"neutral","sentiment_score":-0.0008278824388980865,"channel":0,"num_words":1,"start":77.375,"end":77.875},{"sentences":[{"text":"it okay?","start":77.454994,"end":78.195,"sentiment":"neutral","sentiment_score":-0.0011863019317388535},{"text":"Okay.","start":78.655,"end":78.975,"sentiment":"neutral","sentiment_score":-0.00970441848039627}],"sentiment":"neutral","sentiment_score":-0.0040256741146246595,"channel":1,"num_words":3,"start":77.454994,"end":78.975},{"sentences":[{"text":"Yeah.","start":78.895,"end":79.215,"sentiment":"neutral","sentiment_score":-0.015371173620224}],"sentiment":"neutral","sentiment_score":-0.015371173620224,"channel":0,"num_words":1,"start":78.895,"end":79.215},{"sentences":[{"text":"Just give","start":78.975,"end":79.375,"sentiment":"neutral","sentiment_score":-0.03215072676539421}],"sentiment":"neutral","sentiment_score":-0.03215072676539421,"channel":1,"num_words":2,"start":78.975,"end":79.375},{"sentences":[{"text":"Okay.","start":79.215,"end":79.615,"sentiment":"neutral","sentiment_score":-0.027366936206817627}],"sentiment":"neutral","sentiment_score":-0.027366936206817627,"channel":0,"num_words":1,"start":79.215,"end":79.615},{"sentences":[{"text":"me a, like","start":79.375,"end":79.935,"sentiment":"neutral","sentiment_score":-0.04345973456899325}],"sentiment":"neutral","sentiment_score":-0.04345973456899325,"channel":1,"num_words":3,"start":79.375,"end":79.935},{"sentences":[{"text":"But","start":79.615,"end":79.95,"sentiment":"neutral","sentiment_score":-0.04234672337770462}],"sentiment":"neutral","sentiment_score":-0.04234672337770462,"channel":0,"num_words":1,"start":79.615,"end":79.95},{"sentences":[{"text":"seconds.","start":80.505,"end":81.005,"sentiment":"neutral","sentiment_score":-0.04947932809591293}],"sentiment":"neutral","sentiment_score":-0.04947932809591293,"channel":1,"num_words":1,"start":80.505,"end":81.005},{"sentences":[{"text":"Okay.","start":83.07,"end":83.39,"sentiment":"neutral","sentiment_score":0.0026538437232375145},{"text":"Sure.","start":83.39,"end":83.89,"sentiment":"neutral","sentiment_score":0.012517470866441728}],"sentiment":"neutral","sentiment_score":0.0075856572948396215,"channel":0,"num_words":2,"start":83.07,"end":83.89},{"sentences":[{"text":"Hello?","start":97.96,"end":98.46,"sentiment":"neutral","sentiment_score":-0.0031872978433966637}],"sentiment":"neutral","sentiment_score":-0.0031872978433966637,"channel":1,"num_words":1,"start":97.96,"end":98.46},{"sentences":[{"text":"Yes.","start":99.555,"end":99.795006,"sentiment":"neutral","sentiment_score":-0.003937371075153351},{"text":"Hello?","start":99.795006,"end":100.295006,"sentiment":"neutral","sentiment_score":-0.010271760635077952}],"sentiment":"neutral","sentiment_score":-0.007104565855115651,"channel":0,"num_words":2,"start":99.555,"end":100.295006},{"sentences":[{"text":"Yeah.","start":101.104996,"end":101.505,"sentiment":"neutral","sentiment_score":-0.020276278257369995},{"text":"Yeah.","start":101.505,"end":101.744995,"sentiment":"neutral","sentiment_score":-0.028888141736388206},{"text":"You can you can close that account in Devon Meadows.","start":101.744995,"end":105.685,"sentiment":"neutral","sentiment_score":-0.145162633061409}],"sentiment":"neutral","sentiment_score":-0.12506589588398734,"channel":1,"num_words":12,"start":101.104996,"end":105.685},{"sentences":[{"text":"Okay.","start":107.075005,"end":107.575005,"sentiment":"neutral","sentiment_score":-0.058486755937337875},{"text":"I see.","start":107.795006,"end":108.39,"sentiment":"neutral","sentiment_score":-0.06175585091114044},{"text":"Okay.","start":108.63,"end":109.13,"sentiment":"neutral","sentiment_score":-0.10137781500816344},{"text":"We'll cancel it today now.","start":109.27,"end":110.97,"sentiment":"neutral","sentiment_score":-0.1956344723701477}],"sentiment":"neutral","sentiment_score":-0.14017207051316896,"channel":0,"num_words":9,"start":107.075005,"end":110.97},{"sentences":[{"text":"Alright.","start":111.505,"end":111.985,"sentiment":"neutral","sentiment_score":0.12550070881843567},{"text":"Thank you.","start":111.985,"end":112.725,"sentiment":"neutral","sentiment_score":0.2975917309522629}],"sentiment":"neutral","sentiment_score":0.2402280569076538,"channel":1,"num_words":3,"start":111.505,"end":112.725},{"sentences":[{"text":"Okay.","start":113.35,"end":113.85,"sentiment":"neutral","sentiment_score":0.14172884821891785},{"text":"Bye.","start":114.15,"end":114.65,"sentiment":"neutral","sentiment_score":0.1846994161605835},{"text":"Thank you as","start":114.79,"end":115.43,"sentiment":"positive","sentiment_score":0.38189685344696045}],"sentiment":"neutral","sentiment_score":0.2944237649440765,"channel":0,"num_words":5,"start":113.35,"end":115.43},{"sentences":[{"text":"K.","start":115.21294,"end":115.452934,"sentiment":"neutral","sentiment_score":0.26838067173957825}],"sentiment":"neutral","sentiment_score":0.26838067173957825,"channel":1,"num_words":1,"start":115.21294,"end":115.452934},{"sentences":[{"text":"well.","start":115.43,"end":115.93,"sentiment":"neutral","sentiment_score":0.2584475576877594}],"sentiment":"neutral","sentiment_score":0.2584475576877594,"channel":0,"num_words":1,"start":115.43,"end":115.93},{"sentences":[{"text":"Bye.","start":115.452934,"end":115.952934,"sentiment":"neutral","sentiment_score":0.09518115967512132}],"sentiment":"neutral","sentiment_score":0.09518115967512132,"channel":1,"num_words":1,"start":115.452934,"end":115.952934}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls a customer named Randy Susan to check if he needs any assistance with his service at a specific address. The representative confirms that the account is currently offline and offers to cancel it, but the customer informs them that he already informed someone at the old address. The representative confirms the cancellation and the call ends."},"intents":{"segments":[{"text":"Just wanted to check-in because we noticed that your service at the address 17 Stanley Road, Devon Meadows is currently offline. Yeah.","start_word":20,"end_word":41,"intents":[{"intent":"Check-in","confidence_score":0.53148824}]},{"text":"I'll be transferring it to Frankston, to the old to the old address. Okay. I see.","start_word":60,"end_word":75,"intents":[{"intent":"Transfer service","confidence_score":0.41212353}]},{"text":"Did you mention to him that this account should be canceled? Because there's no note under this address. Give me a sec. I just have to confirm it. Mhmm.","start_word":118,"end_word":146,"intents":[{"intent":"Confirm cancellation","confidence_score":0.48601732}]},{"text":"You can you can close that account in Devon Meadows. Okay.","start_word":168,"end_word":178,"intents":[{"intent":"Close account","confidence_score":0.8863412}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with, Randy Susan? Yes. Yeah. Just wanted to check-in because we noticed that your service at the address 17 Stanley Road, Devon Meadows is currently offline. Yeah. If are you experiencing any issues or if you need any assistance with your service today, Internet service? I'll be transferring it to Frankston, to the old to the old address. Okay. I see. So but you still need the active Internet service at that address, or we can cancel it? I'm not really sure about Dom, but we already in shock we already informed Dom, and he's the one who transferred it to Frankston. Okay. Did you mention to him that this account should be canceled? Because there's no note under this address. Give me a sec. I just have to confirm it. Mhmm. Is Okay. it okay? Okay. Yeah. Just Okay. give me a, But like seconds. Okay. Sure. Hello? Yes. Hello? Yeah. Yeah. You can you can close that account in Devon Meadows. Okay. I see. Okay. We'll cancel it today now. Alright. Thank you. Okay. Bye.","start_word":0,"end_word":191,"sentiment":"neutral","sentiment_score":-0.07662927359342575},{"text":"Thank you as K.","start_word":192,"end_word":195,"sentiment":"positive","sentiment_score":0.3364903926849365},{"text":"well. Bye.","start_word":196,"end_word":197,"sentiment":"neutral","sentiment_score":0.18016235530376432}],"average":{"sentiment":"neutral","sentiment_score":-0.06483506484770439}}}}