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Okay. So I can see you can create contact and view contacts. Alright. Okay. So please explain again in terms of what you would like to do. Yep. Yep. Yep. So you can import an SCV into a contact group, which you've done. Right? And that's working. A member of a group. Okay. So okay. Wait a sec. So they they appear as a member of a group. So if you go under what else? We go under view groups. Okay? So yep. So in other words, it's not actually loading in the contact under the member group. Okay. Yep. But what about Yep. So okay. I I get you now. You can view it under you can view the contact on the group members, but under the actual view contacts tab itself, you cannot see those members that you've just uploaded. What if you it's a silly question. What if you either refreshed it or logged in and logged back out? Doesn't show at at all? And and maybe there's there's a few tabs or buttons at the top says active or disabled. Maybe they have to be all active as well. So when you tested the it's just saying it doesn't list. Okay. It's very strange. Because under my test one, I can see contacts existing, but then I've got the opposite issue. I've got I've got the well, probably not an issue, but I've got the view groups, but then I've got no members in my group. Yeah. So I don't know if I'll I'll be testing my provide some. But alright. Yeah. Might have to run this past then if it doesn't seem to be so straightforward. But if you can maybe just send some screenshots, mention that you had a chat to me, and then I'll try to get Dan to into if there is this issue with it. So, yeah, good pick up if there is wrong with it. Yep. Okay. Great. Good. Alright. Thanks a lot. Okay. Okay. Bye. You too. Thank you. 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Laura. Yep. Alright. So let me just try to do this in the meantime. If I can maybe just quickly log in to a SMS portal so I can see for myself what's happening.\n\nAlright. Cool. I've got it here. Okay. So I can see you can create contact and view contacts.\n\nAlright. Okay. So please explain again in terms of what you would like to do. Yep. Yep.\n\nYep. So you can import an SCV into a contact group, which you've done. Right? And that's working. A member of a group.\n\nOkay. So okay. Wait a sec. So they they appear as a member of a group. So if you go under what else?\n\nWe go under view groups. Okay? So yep. So in other words, it's not actually loading in the contact under the member group. Okay.\n\nYep. But what about Yep. So okay. I I get you now. You can view it under you can view the contact on the group members, but under the actual view contacts tab itself, you cannot see those members that you've just uploaded.\n\nWhat if you it's a silly question. What if you either refreshed it or logged in and logged back out? Doesn't show at at all? And and maybe there's there's a few tabs or buttons at the top says active or disabled. Maybe they have to be all active as well.\n\nSo when you tested the it's just saying it doesn't list. Okay. It's very strange. Because under my test one, I can see contacts existing, but then I've got the opposite issue. I've got I've got the well, probably not an issue, but I've got the view groups, but then I've got no members in my group.\n\nYeah. So I don't know if I'll I'll be testing my provide some. But alright. Yeah. Might have to run this past then if it doesn't seem to be so straightforward.\n\nBut if you can maybe just send some screenshots, mention that you had a chat to me, and then I'll try to get Dan to into if there is this issue with it. So, yeah, good pick up if there is wrong with it. Yep. Okay. Great.\n\nGood. Alright. Thanks a lot. Okay. Okay.\n\nBye. You too. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Laura.","start":11.12,"end":11.759999,"sentiment":"neutral","sentiment_score":0.17666003108024597},{"text":"Yep.","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.21007554233074188},{"text":"Alright.","start":13.415,"end":13.815,"sentiment":"neutral","sentiment_score":0.20165488123893735},{"text":"So let me just try to do this in the meantime.","start":13.815,"end":17.435,"sentiment":"neutral","sentiment_score":0.13959810340946371},{"text":"If I can maybe just quickly log in to a SMS portal so I can see for myself what's 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okay.","start":144.39,"end":150.95,"sentiment":"neutral","sentiment_score":-0.010343022644519806},{"text":"I I get you now.","start":150.95,"end":151.91,"sentiment":"neutral","sentiment_score":0.04319906234741211},{"text":"You can view it under you can view the contact on the group members, but under the actual view contacts tab itself, you cannot see those members that you've just uploaded.","start":151.91,"end":164.985,"sentiment":"neutral","sentiment_score":-0.01176808059455887}],"sentiment":"neutral","sentiment_score":-0.004720570173027904,"num_words":43,"start":134.175,"end":164.985},{"sentences":[{"text":"What if you it's a silly question.","start":167.525,"end":169.99,"sentiment":"neutral","sentiment_score":-0.1657210641673633},{"text":"What if you either refreshed it or logged in and logged back out?","start":170.05,"end":174.45,"sentiment":"neutral","sentiment_score":-0.09423766571741837},{"text":"Doesn't show at at all?","start":174.45,"end":176.23,"sentiment":"neutral","sentiment_score":-0.09126593470573426},{"text":"And and maybe there's there's a few tabs or buttons at the top says active or disabled.","start":183.185,"end":188.725,"sentiment":"neutral","sentiment_score":-0.04746432558578603},{"text":"Maybe they have to be all active as well.","start":189.585,"end":192.16501,"sentiment":"neutral","sentiment_score":-0.03842812652389208}],"sentiment":"neutral","sentiment_score":-0.0783179107980401,"num_words":51,"start":167.525,"end":192.16501},{"sentences":[{"text":"So when you tested the it's just saying it doesn't list.","start":207.0,"end":212.89499,"sentiment":"neutral","sentiment_score":-0.09166578017175198},{"text":"Okay.","start":214.39499,"end":214.89499,"sentiment":"neutral","sentiment_score":-0.07760562002658844},{"text":"It's very strange.","start":215.11499,"end":216.095,"sentiment":"neutral","sentiment_score":-0.18316217760245004},{"text":"Because under my test one, I can see contacts existing, but then I've got the opposite issue.","start":216.635,"end":223.355,"sentiment":"neutral","sentiment_score":-0.1094560732736307},{"text":"I've got I've got the well, probably not an issue, but I've got the view groups, but then I've got no members in my group.","start":223.355,"end":229.46,"sentiment":"neutral","sentiment_score":-0.12398083925247193}],"sentiment":"neutral","sentiment_score":-0.11571385897696018,"num_words":57,"start":207.0,"end":229.46},{"sentences":[{"text":"Yeah.","start":231.36,"end":231.68001,"sentiment":"neutral","sentiment_score":-0.04880707710981369},{"text":"So I don't know if I'll I'll be testing my provide some.","start":231.68001,"end":234.88,"sentiment":"neutral","sentiment_score":-0.07702542127420504},{"text":"But alright.","start":234.88,"end":235.7,"sentiment":"neutral","sentiment_score":-0.039406812749803066},{"text":"Yeah.","start":236.0,"end":236.32,"sentiment":"neutral","sentiment_score":-0.02740234136581421},{"text":"Might have to run this past then if it doesn't seem to be so straightforward.","start":236.32,"end":239.505,"sentiment":"neutral","sentiment_score":-0.05254128749171893}],"sentiment":"neutral","sentiment_score":-0.06024023908520899,"num_words":31,"start":231.36,"end":239.505},{"sentences":[{"text":"But if you can maybe just send some screenshots, mention that you had a chat to me, and then I'll try to get Dan to into if there is this issue with it.","start":239.505,"end":247.505,"sentiment":"neutral","sentiment_score":-0.03835608330414151},{"text":"So, yeah, good pick up if there is wrong with 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Please note that calls are recorded for quality assurance purposes. Hey. Alright. Yep. Yep. So this customer that we just created the other day, they've got, you know, x amount of contacts, say, let's call it a thousand customers. They wanna be able to export from their CRM, get the first name, last name, phone number, or set it up in the right fields from, you know, whatever your system needs. And then they want to upload it so that when they go view contacts, all 1,000 of their contacts are there. Currently, yes. But it doesn't yes. That's working, but it doesn't create it just creates them as a member of a group. They they don't appear as the contact. Yeah. Yeah. Yep. So if I've got my test one, yep, that I uploaded. So I can see my contact as a member of that group, but that member of that group does not appear as a contact. So yeah. It's it loads the well, so when I go view groups, I can see my test group, and it's got one member. So if I go view members, it's me with my Laura Kelly and my mobile phone number. Now when I go to view contacts, there is no Laura Yeah. Yeah. Members. Yes. Yep. No. Correct. Yeah. It doesn't create them as a contact. I haven't tried that. Let me sign out, and I shall yeah. No. So that's it. That's it's just the same. So I I yeah. Yeah. Yeah. Yeah. Yep. Yeah. Yep. Yeah. Cool. No worries. I'll get that to you now. Thanks, Sean. Have a good weekend. 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Please note that calls are recorded for quality assurance purposes. Hey. Alright. Yep.\n\nYep. So this customer that we just created the other day, they've got, you know, x amount of contacts, say, let's call it a thousand customers. They wanna be able to export from their CRM, get the first name, last name, phone number, or set it up in the right fields from, you know, whatever your system needs. And then they want to upload it so that when they go view contacts, all 1,000 of their contacts are there. Currently, yes.\n\nBut it doesn't yes. That's working, but it doesn't create it just creates them as a member of a group. They they don't appear as the contact. Yeah. Yeah.\n\nYep. So if I've got my test one, yep, that I uploaded. So I can see my contact as a member of that group, but that member of that group does not appear as a contact. So yeah. It's it loads the well, so when I go view groups, I can see my test group, and it's got one member.\n\nSo if I go view members, it's me with my Laura Kelly and my mobile phone number. Now when I go to view contacts, there is no Laura Yeah. Yeah. Members. Yes.\n\nYep. No. Correct. Yeah. It doesn't create them as a contact.\n\nI haven't tried that. Let me sign out, and I shall yeah. No. So that's it. That's it's just the same.\n\nSo I I yeah. Yeah. Yeah. Yeah. Yep.\n\nYeah. Yep. Yeah. Cool. No worries.\n\nI'll get that to you now. Thanks, Sean. Have a good weekend. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cybertel Telecom.","start":0.08,"end":2.1,"sentiment":"positive","sentiment_score":0.5537846386432648},{"text":"Please note that calls are recorded for quality assurance purposes.","start":2.56,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.04685468226671219},{"text":"Hey.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.10837741196155548},{"text":"Alright.","start":12.16,"end":12.495,"sentiment":"neutral","sentiment_score":0.23134015500545504},{"text":"Yep.","start":33.739998,"end":34.239998,"sentiment":"neutral","sentiment_score":0.12085287272930144}],"sentiment":"neutral","sentiment_score":0.17445954994151466,"num_words":19,"start":0.08,"end":34.239998},{"sentences":[{"text":"Yep.","start":34.7,"end":35.2,"sentiment":"neutral","sentiment_score":0.11777045577764512},{"text":"So this customer that we just created the other day, they've got, you know, x amount of contacts, say, let's call it a thousand customers.","start":42.405,"end":50.985,"sentiment":"neutral","sentiment_score":0.08295671224594116},{"text":"They wanna be able to export from their CRM, get the first name, last name, phone number, or set it up in the right fields from, you know, whatever your system needs.","start":51.445,"end":61.219997,"sentiment":"neutral","sentiment_score":0.20010020001791418},{"text":"And then they want to upload it so that when they go view contacts, all 1,000 of their contacts are there.","start":61.28,"end":68.02,"sentiment":"neutral","sentiment_score":0.17799087117115656},{"text":"Currently, yes.","start":68.96,"end":74.455,"sentiment":"neutral","sentiment_score":0.06257404386997223}],"sentiment":"neutral","sentiment_score":0.15380063018313161,"num_words":81,"start":34.7,"end":74.455},{"sentences":[{"text":"But it doesn't yes.","start":74.455,"end":76.315,"sentiment":"neutral","sentiment_score":-0.014109848998486996},{"text":"That's working, but it doesn't create it just creates them as a member of a group.","start":76.855,"end":81.755005,"sentiment":"neutral","sentiment_score":-0.09830162930302322},{"text":"They they don't appear as the contact.","start":82.455,"end":84.955,"sentiment":"neutral","sentiment_score":-0.1002042219042778},{"text":"Yeah.","start":85.255005,"end":85.755005,"sentiment":"neutral","sentiment_score":-0.012679852545261385},{"text":"Yeah.","start":86.170006,"end":86.670006,"sentiment":"neutral","sentiment_score":-0.006177578121423721}],"sentiment":"neutral","sentiment_score":-0.08101904995996377,"num_words":29,"start":74.455,"end":86.670006},{"sentences":[{"text":"Yep.","start":95.37,"end":95.87,"sentiment":"neutral","sentiment_score":-0.003049749881029129},{"text":"So if I've got my test one, yep, that I uploaded.","start":96.01,"end":99.985,"sentiment":"neutral","sentiment_score":-0.04521621831438758},{"text":"So I can see my contact as a member of that group, but that member of that group does not appear as a contact.","start":100.125,"end":109.665,"sentiment":"neutral","sentiment_score":-0.1354800658300519},{"text":"So yeah.","start":109.805,"end":111.21,"sentiment":"neutral","sentiment_score":-0.13551098853349686},{"text":"It's it loads the well, so when I go view groups, I can see my test group, and it's got one member.","start":119.049995,"end":127.135,"sentiment":"neutral","sentiment_score":-0.043263807469470936}],"sentiment":"neutral","sentiment_score":-0.08291292454426487,"num_words":60,"start":95.37,"end":127.135},{"sentences":[{"text":"So if I go view members, it's me with my Laura Kelly and my mobile phone number.","start":127.355,"end":133.695,"sentiment":"neutral","sentiment_score":0.0030486367451136604},{"text":"Now when I go to view contacts, there is no Laura Yeah.","start":133.91501,"end":148.91,"sentiment":"neutral","sentiment_score":-0.018688891897909343},{"text":"Yeah.","start":152.615,"end":153.115,"sentiment":"neutral","sentiment_score":0.01537751592695713},{"text":"Members.","start":156.855,"end":157.355,"sentiment":"neutral","sentiment_score":0.009018153883516788},{"text":"Yes.","start":157.41501,"end":157.91501,"sentiment":"neutral","sentiment_score":-0.020363975316286087}],"sentiment":"neutral","sentiment_score":-0.005262755737931002,"num_words":32,"start":127.355,"end":157.91501},{"sentences":[{"text":"Yep.","start":162.295,"end":162.795,"sentiment":"neutral","sentiment_score":-0.028664860874414444},{"text":"No.","start":165.815,"end":166.315,"sentiment":"neutral","sentiment_score":-0.04778997600078583},{"text":"Correct.","start":166.43001,"end":166.83,"sentiment":"neutral","sentiment_score":-0.03940201550722122},{"text":"Yeah.","start":166.83,"end":167.31001,"sentiment":"neutral","sentiment_score":-0.05713801458477974},{"text":"It doesn't create them as a contact.","start":167.31001,"end":169.09001,"sentiment":"neutral","sentiment_score":-0.11913168004580907}],"sentiment":"neutral","sentiment_score":-0.0915378752079877,"num_words":11,"start":162.295,"end":169.09001},{"sentences":[{"text":"I haven't tried that.","start":178.35,"end":180.925,"sentiment":"neutral","sentiment_score":-0.11543016880750656},{"text":"Let me sign out, and I shall yeah.","start":180.925,"end":190.705,"sentiment":"neutral","sentiment_score":-0.049027147237211466},{"text":"No.","start":207.905,"end":208.225,"sentiment":"neutral","sentiment_score":-0.0737200453877449},{"text":"So that's it.","start":208.225,"end":208.865,"sentiment":"neutral","sentiment_score":-0.09914795557657878},{"text":"That's it's just the same.","start":208.865,"end":210.705,"sentiment":"neutral","sentiment_score":-0.12963408827781678}],"sentiment":"neutral","sentiment_score":-0.08920343841115634,"num_words":21,"start":178.35,"end":210.705},{"sentences":[{"text":"So I I yeah.","start":210.705,"end":213.125,"sentiment":"neutral","sentiment_score":-0.11044824682176113},{"text":"Yeah.","start":216.705,"end":217.205,"sentiment":"neutral","sentiment_score":-0.11420194804668428},{"text":"Yeah.","start":231.81999,"end":232.31999,"sentiment":"neutral","sentiment_score":-0.04690954089164734},{"text":"Yeah.","start":238.465,"end":238.965,"sentiment":"neutral","sentiment_score":-0.04190130531787872},{"text":"Yep.","start":242.305,"end":242.805,"sentiment":"neutral","sentiment_score":-0.01198787521570921}],"sentiment":"neutral","sentiment_score":-0.08209920709487051,"num_words":8,"start":210.705,"end":242.805},{"sentences":[{"text":"Yeah.","start":247.985,"end":248.46288,"sentiment":"neutral","sentiment_score":0.0999065637588501},{"text":"Yep.","start":248.70288,"end":249.20288,"sentiment":"neutral","sentiment_score":-0.013665634207427502},{"text":"Yeah.","start":250.62288,"end":251.12288,"sentiment":"neutral","sentiment_score":0.11335017532110214},{"text":"Cool.","start":251.42288,"end":251.82288,"sentiment":"neutral","sentiment_score":0.22069507837295532},{"text":"No worries.","start":251.82288,"end":252.30287,"sentiment":"neutral","sentiment_score":0.20943798124790192}],"sentiment":"neutral","sentiment_score":0.13986035762354732,"num_words":6,"start":247.985,"end":252.30287},{"sentences":[{"text":"I'll get that to you now.","start":252.30287,"end":253.44287,"sentiment":"neutral","sentiment_score":0.2995260755221049},{"text":"Thanks, Sean.","start":254.30287,"end":254.94287,"sentiment":"positive","sentiment_score":0.5654407441616058},{"text":"Have a good weekend.","start":254.94287,"end":255.92288,"sentiment":"positive","sentiment_score":0.4380289167165756},{"text":"Bye.","start":256.4629,"end":256.9629,"sentiment":"neutral","sentiment_score":0.2218307703733444}],"sentiment":"positive","sentiment_score":0.37707572143811446,"num_words":13,"start":252.30287,"end":256.9629}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. Hey.\n\nChannel 0: Hi, Laura. Yep.\n\nChannel 1: Alright.\n\nChannel 0: Alright. So let me just try to do this in the meantime. If I can maybe just quickly log in to a SMS portal so I can see for myself what's happening. Alright. Cool.\n\nI've got it here. Okay. So I can see you can create contact and view contacts.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Alright. Okay. So please explain again in terms of what you would like to do.\n\nChannel 1: So this customer that we just created the other day, they've got, you know, x amount of contacts, say, let's call it a thousand customers. They wanna be\n\nChannel 0: Yep.\n\nChannel 1: able to export from their CRM, get the first name, last name, phone number, or set it up in the right fields from, you know,\n\nChannel 0: Yep.\n\nChannel 1: whatever your system needs. And then they want to upload it so that when they go view contacts, all 1,000 of their contacts are there.\n\nChannel 0: Yep.\n\nChannel 1: Currently,\n\nChannel 0: So you can import an SCV into a contact group, which\n\nChannel 1: yes.\n\nChannel 0: you've done.\n\nChannel 1: But it\n\nChannel 0: Right?\n\nChannel 1: doesn't\n\nChannel 0: And that's working.\n\nChannel 1: yes. That's working, but it doesn't create it just creates them as a member of a group.\n\nChannel 0: A\n\nChannel 1: They\n\nChannel 0: member\n\nChannel 1: they\n\nChannel 0: of\n\nChannel 1: don't\n\nChannel 0: a group.\n\nChannel 1: appear as the contact. Yeah. Yeah.\n\nChannel 0: Okay. So okay. Wait a sec. So they they appear as a member of a group. So if you go under what else?\n\nWe go under view groups. Okay?\n\nChannel 1: Yep. So if I've\n\nChannel 0: So\n\nChannel 1: got my test one, yep, that\n\nChannel 0: yep.\n\nChannel 1: I uploaded. So I can see my contact as a member of that group, but that member of that group does not appear as a contact. So yeah.\n\nChannel 0: So in other words, it's not actually loading in the contact under the member group.\n\nChannel 1: It's it loads the well, so when I go view groups, I can see my test group, and it's got one member. So if I go view members, it's me with my Laura Kelly and my mobile phone number. Now\n\nChannel 0: Okay. Yep.\n\nChannel 1: when I go\n\nChannel 0: But\n\nChannel 1: to\n\nChannel 0: what\n\nChannel 1: view\n\nChannel 0: about\n\nChannel 1: contacts,\n\nChannel 0: Yep.\n\nChannel 1: there is no Laura\n\nChannel 0: So\n\nChannel 1: Yeah.\n\nChannel 0: okay. I I get you now. You can view it\n\nChannel 1: Yeah.\n\nChannel 0: under you can view the contact on the group members,\n\nChannel 1: Members.\n\nChannel 0: but\n\nChannel 1: Yes.\n\nChannel 0: under the actual view contacts tab itself, you cannot\n\nChannel 1: Yep.\n\nChannel 0: see those members that you've just uploaded.\n\nChannel 1: No. Correct. Yeah. It doesn't\n\nChannel 0: What if\n\nChannel 1: create\n\nChannel 0: you\n\nChannel 1: them as a contact.\n\nChannel 0: it's a silly question. What if you either refreshed it or logged in and logged back out? Doesn't show at at all?\n\nChannel 1: I haven't tried that. Let me sign out, and I shall\n\nChannel 0: And and maybe there's there's a few tabs or buttons at the top says active or disabled. Maybe they have\n\nChannel 1: yeah.\n\nChannel 0: to be all active as well. So when you tested\n\nChannel 1: No. So\n\nChannel 0: the\n\nChannel 1: that's it. That's it's just the same. So I\n\nChannel 0: it's\n\nChannel 1: I\n\nChannel 0: just saying it doesn't list.\n\nChannel 1: yeah.\n\nChannel 0: Okay. It's very strange. Because\n\nChannel 1: Yeah.\n\nChannel 0: under my test one, I can see contacts existing, but then I've got the opposite issue. I've got I've got the well, probably not an issue, but I've got the view groups, but then I've got no members in my group. Yeah. So\n\nChannel 1: Yeah.\n\nChannel 0: I don't know if I'll I'll be testing my provide some. But alright. Yeah. Might have to run this past then if it doesn't\n\nChannel 1: Yeah.\n\nChannel 0: seem to be so straightforward. But if you can maybe just send some screenshots, mention that you\n\nChannel 1: Yep.\n\nChannel 0: had a chat to me, and then I'll try to get Dan to into if there is this issue with it. So, yeah,\n\nChannel 1: Yeah.\n\nChannel 0: good pick up if\n\nChannel 1: Yep.\n\nChannel 0: there is wrong with it. Yep. Okay.\n\nChannel 1: Yeah. Cool. No worries. I'll get that to\n\nChannel 0: Great.\n\nChannel 1: you now.\n\nChannel 0: Good. Alright. Thanks\n\nChannel 1: Thanks,\n\nChannel 0: a\n\nChannel 1: Sean.\n\nChannel 0: lot.\n\nChannel 1: Have\n\nChannel 0: Okay.\n\nChannel 1: a good weekend.\n\nChannel 0: Okay. Bye.\n\nChannel 1: Bye.\n\nChannel 0: You too. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cybertel Telecom.","start":0.08,"end":2.1,"sentiment":"positive","sentiment_score":0.5537846386432648},{"text":"Please note that calls are recorded for quality assurance purposes.","start":2.56,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.04685468226671219},{"text":"Hey.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.10837741196155548}],"sentiment":"neutral","sentiment_score":0.1742669659502366,"channel":1,"num_words":17,"start":0.08,"end":10.179999},{"sentences":[{"text":"Hi, Laura.","start":11.12,"end":11.759999,"sentiment":"neutral","sentiment_score":0.17666003108024597},{"text":"Yep.","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.21007554233074188}],"sentiment":"neutral","sentiment_score":0.18779853483041128,"channel":0,"num_words":3,"start":11.12,"end":12.259999},{"sentences":[{"text":"Alright.","start":12.16,"end":12.495,"sentiment":"neutral","sentiment_score":0.23134015500545504}],"sentiment":"neutral","sentiment_score":0.23134015500545504,"channel":1,"num_words":1,"start":12.16,"end":12.495},{"sentences":[{"text":"Alright.","start":13.415,"end":13.815,"sentiment":"neutral","sentiment_score":0.20165488123893735},{"text":"So let me just try to do this in the meantime.","start":13.815,"end":17.435,"sentiment":"neutral","sentiment_score":0.13959810340946371},{"text":"If I can maybe just quickly log in to a SMS portal so I can see for myself what's happening.","start":18.535,"end":25.435,"sentiment":"neutral","sentiment_score":0.11918860338628293},{"text":"Alright.","start":26.375,"end":26.775,"sentiment":"neutral","sentiment_score":0.2612282931804657},{"text":"Cool.","start":26.775,"end":27.095,"sentiment":"positive","sentiment_score":0.443554162979126}],"sentiment":"neutral","sentiment_score":0.14193495713612614,"channel":0,"num_words":34,"start":13.415,"end":27.095},{"sentences":[{"text":"I've got it here.","start":27.095,"end":27.994999,"sentiment":"positive","sentiment_score":0.3597419336438179},{"text":"Okay.","start":29.17,"end":29.67,"sentiment":"neutral","sentiment_score":0.16364151239395142},{"text":"So I can see you can create contact and view contacts.","start":29.730001,"end":34.23,"sentiment":"neutral","sentiment_score":0.17818690565499393}],"sentiment":"neutral","sentiment_score":0.22266657557338476,"channel":0,"num_words":16,"start":27.095,"end":34.23},{"sentences":[{"text":"Yep.","start":33.739998,"end":34.239998,"sentiment":"neutral","sentiment_score":0.12085287272930144},{"text":"Yep.","start":34.7,"end":35.2,"sentiment":"neutral","sentiment_score":0.11777045577764512}],"sentiment":"neutral","sentiment_score":0.11931166425347328,"channel":1,"num_words":2,"start":33.739998,"end":35.2},{"sentences":[{"text":"Alright.","start":35.09,"end":35.59,"sentiment":"neutral","sentiment_score":0.1608605682849884},{"text":"Okay.","start":35.73,"end":36.21,"sentiment":"neutral","sentiment_score":0.12612566351890564},{"text":"So please explain again in terms of what you would like to 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last name, phone number, or set it up in the right fields from, you know,","start":52.085,"end":59.6,"sentiment":"neutral","sentiment_score":0.19683703929185867}],"sentiment":"neutral","sentiment_score":0.19683703929185867,"channel":1,"num_words":25,"start":52.085,"end":59.6},{"sentences":[{"text":"Yep.","start":59.4,"end":59.9,"sentiment":"neutral","sentiment_score":0.22598692774772644}],"sentiment":"neutral","sentiment_score":0.22598692774772644,"channel":0,"num_words":1,"start":59.4,"end":59.9},{"sentences":[{"text":"whatever your system needs.","start":59.6,"end":61.219997,"sentiment":"neutral","sentiment_score":0.21116100996732712},{"text":"And then they want to upload it so that when they go view contacts, all 1,000 of their contacts are there.","start":61.28,"end":68.02,"sentiment":"neutral","sentiment_score":0.17799087117115656}],"sentiment":"neutral","sentiment_score":0.18329809337854386,"channel":1,"num_words":25,"start":59.6,"end":68.02},{"sentences":[{"text":"Yep.","start":68.76,"end":69.08,"sentiment":"neutral","sentiment_score":0.09841056913137436}],"sentiment":"neutral","sentiment_score":0.09841056913137436,"channel":0,"num_words":1,"start":68.76,"end":69.08},{"sentences":[{"text":"Currently,","start":68.96,"end":69.46,"sentiment":"neutral","sentiment_score":0.04139906167984009}],"sentiment":"neutral","sentiment_score":0.04139906167984009,"channel":1,"num_words":1,"start":68.96,"end":69.46},{"sentences":[{"text":"So you can import an SCV into a contact group, 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yeah,","start":247.505,"end":247.985,"sentiment":"neutral","sentiment_score":0.0870637558400631}],"sentiment":"neutral","sentiment_score":-0.03312475388140782,"channel":0,"num_words":23,"start":242.38501,"end":247.985},{"sentences":[{"text":"Yeah.","start":247.985,"end":248.46288,"sentiment":"neutral","sentiment_score":0.0999065637588501}],"sentiment":"neutral","sentiment_score":0.0999065637588501,"channel":1,"num_words":1,"start":247.985,"end":248.46288},{"sentences":[{"text":"good pick up if","start":247.985,"end":248.785,"sentiment":"neutral","sentiment_score":0.05979326367378235}],"sentiment":"neutral","sentiment_score":0.05979326367378235,"channel":0,"num_words":4,"start":247.985,"end":248.785},{"sentences":[{"text":"Yep.","start":248.70288,"end":249.20288,"sentiment":"neutral","sentiment_score":-0.013665634207427502}],"sentiment":"neutral","sentiment_score":-0.013665634207427502,"channel":1,"num_words":1,"start":248.70288,"end":249.20288},{"sentences":[{"text":"there is wrong with it.","start":248.785,"end":250.19293,"sentiment":"neutral","sentiment_score":-0.07402351796627045},{"text":"Yep.","start":250.19293,"end":250.35294,"sentiment":"neutral","sentiment_score":0.025457417592406273},{"text":"Okay.","start":250.35294,"end":250.85294,"sentiment":"neutral","sentiment_score":0.06552229821681976}],"sentiment":"neutral","sentiment_score":-0.03987683914601803,"channel":0,"num_words":7,"start":248.785,"end":250.85294},{"sentences":[{"text":"Yeah.","start":250.62288,"end":251.12288,"sentiment":"neutral","sentiment_score":0.11335017532110214},{"text":"Cool.","start":251.42288,"end":251.82288,"sentiment":"neutral","sentiment_score":0.22069507837295532},{"text":"No worries.","start":251.82288,"end":252.30287,"sentiment":"neutral","sentiment_score":0.20943798124790192},{"text":"I'll get that 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good weekend.","start":255.18288,"end":255.92288,"sentiment":"positive","sentiment_score":0.4749152759710948}],"sentiment":"positive","sentiment_score":0.4749152759710948,"channel":1,"num_words":3,"start":255.18288,"end":255.92288},{"sentences":[{"text":"Okay.","start":255.63293,"end":256.11295,"sentiment":"neutral","sentiment_score":0.12519940733909607},{"text":"Bye.","start":256.11295,"end":256.61295,"sentiment":"neutral","sentiment_score":0.19538430869579315}],"sentiment":"neutral","sentiment_score":0.1602918580174446,"channel":0,"num_words":2,"start":255.63293,"end":256.61295},{"sentences":[{"text":"Bye.","start":256.4629,"end":256.9629,"sentiment":"neutral","sentiment_score":0.2218307703733444}],"sentiment":"neutral","sentiment_score":0.2218307703733444,"channel":1,"num_words":1,"start":256.4629,"end":256.9629},{"sentences":[{"text":"You too.","start":256.75293,"end":257.31293,"sentiment":"positive","sentiment_score":0.48784108459949493},{"text":"Thank you.","start":257.31293,"end":257.79294,"sentiment":"positive","sentiment_score":0.7871236205101013},{"text":"Bye.","start":257.79294,"end":258.29294,"sentiment":"neutral","sentiment_score":-0.08313605934381485}],"sentiment":"positive","sentiment_score":0.4933586701750755,"channel":0,"num_words":5,"start":256.75293,"end":258.29294}]},"summary":{"result":"success","short":"The customer is trying to export contacts from their CRM and upload them into a contact group. They are having trouble finding the correct contacts and group information. The agent suggests sending screenshots and a screenshot of the error message to the customer."},"intents":{"segments":[{"text":"So I can see you can create contact and view contacts. Yep.","start_word":60,"end_word":71,"intents":[{"intent":"Assist customer with contacts","confidence_score":0.00046559545}]},{"text":"So if I go view members, it's me with my Laura Kelly and my mobile phone number. Now Okay.","start_word":329,"end_word":347,"intents":[{"intent":"View members","confidence_score":0.24997345}]},{"text":"when I go But to what view about contacts, Yep. there is no Laura So Yeah.","start_word":348,"end_word":363,"intents":[{"intent":"Check contacts","confidence_score":0.014763516}]},{"text":"What if you either refreshed it or logged in and logged back out? Doesn't show at at all?","start_word":422,"end_word":439,"intents":[{"intent":"Check status","confidence_score":0.007392093}]},{"text":"under my test one, I can see contacts existing, but then I've got the opposite issue. I've got I've got the well, probably not an issue, but I've got the view groups, but then I've got no members in my group. Yeah. So Yeah.","start_word":508,"end_word":551,"intents":[{"intent":"Fix issue","confidence_score":0.04936438}]},{"text":"But if you can maybe just send some screenshots, mention that you Yep. had a chat to me, and then I'll try to get Dan to into if there is this issue with it.","start_word":582,"end_word":615,"intents":[{"intent":"Send screenshots","confidence_score":0.4517738},{"intent":"Have dan check","confidence_score":0.0001012332},{"intent":"Have dan contact","confidence_score":0.06326603}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Cybertel Telecom.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.5521969199180603},{"text":"Please note that calls are recorded for quality assurance purposes. Hey. Hi, Laura. Yep. Alright. Alright. So let me just try to do this in the meantime. If I can maybe just quickly log in to a SMS portal so I can see for myself what's happening. Alright.","start_word":6,"end_word":53,"sentiment":"neutral","sentiment_score":0.11713629961013794},{"text":"Cool. I've got it here.","start_word":54,"end_word":58,"sentiment":"positive","sentiment_score":0.3657309114933014},{"text":"Okay. So I can see you can create contact and view contacts. Yep. Yep. Alright. Okay. So please explain again in terms of what you would like to do. So this customer that we just created the other day, they've got, you know, x amount of contacts, say, let's call it a thousand customers. They wanna be Yep. able to export from their CRM, get the first name, last name, phone number, or set it up in the right fields from, you know, Yep. whatever your system needs. And then they want to upload it so that when they go view contacts, all 1,000 of their contacts are there. Yep. Currently, So you can import an SCV into a contact group, which yes. you've done. But it Right? doesn't And that's working. yes. That's working, but it doesn't create it just creates them as a member of a group. A They member they of don't a group. appear as the contact. Yeah. Yeah. Okay. So okay. Wait a sec. So they they appear as a member of a group. So if you go under what else? We go under view groups. Okay? Yep. So if I've So got my test one, yep, that yep. I uploaded. So I can see my contact as a member of that group, but that member of that group does not appear as a contact. So yeah. So in other words, it's not actually loading in the contact under the member group. It's it loads the well, so when I go view groups, I can see my test group, and it's got one member. So if I go view members, it's me with my Laura Kelly and my mobile phone number. Now Okay. Yep. when I go But to what view about contacts, Yep. there is no Laura So Yeah. okay. I I get you now. You can view it Yeah. under you can view the contact on the group members, Members. but Yes. under the actual view contacts tab itself, you cannot Yep. see those members that you've just uploaded. No. Correct. Yeah. It doesn't What if create you them as a contact. it's a silly question. What if you either refreshed it or logged in and logged back out? Doesn't show at at all? I haven't tried that. Let me sign out, and I shall And and maybe there's there's a few tabs or buttons at the top says active or disabled. Maybe they have yeah. to be all active as well. So when you tested No. So the that's it. That's it's just the same. So I it's I just saying it doesn't list. yeah. Okay. It's very strange. Because Yeah. under my test one, I can see contacts existing, but then I've got the opposite issue. I've got I've got the well, probably not an issue, but I've got the view groups, but then I've got no members in my group. Yeah. So Yeah. I don't know if I'll I'll be testing my provide some. But alright. Yeah. Might have to run this past then if it doesn't seem Yeah. to be so straightforward. But if you can maybe just send some screenshots, mention that you Yep. had a chat to me, and then I'll try to get Dan to into if there is this issue with it. So, yeah, good Yeah. pick up if Yep. there is wrong with it. Yep. Okay. Yeah. Cool. No worries. I'll get that to Great.","start_word":59,"end_word":639,"sentiment":"neutral","sentiment_score":-0.01662417566932725},{"text":"you now. Good. Alright. Thanks Thanks, a Sean. lot. Have Okay. a good weekend.","start_word":640,"end_word":653,"sentiment":"positive","sentiment_score":0.46202993392944336},{"text":"Okay. Bye. Bye.","start_word":654,"end_word":656,"sentiment":"neutral","sentiment_score":0.20128560066223145},{"text":"You too. Thank you. Bye.","start_word":657,"end_word":661,"sentiment":"positive","sentiment_score":0.5797940492630005}],"average":{"sentiment":"neutral","sentiment_score":0.020927399458855453}}}}