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Yeah. We've just contracted First Focus for three years. So we've already looked after that. Thank you.\n\nOh, yeah. So wait. Sorry. There's nothing you can do to change your own We do. Yeah.\n\nJust sign a new contract. Thanks. Yep. Yep. 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Hi, sir. Good morning. Yes. This is Abby.\n\nI'm calling on behalf of Daniel Crown TechnoWand. We're based in Springfield, Brisbane. I wanted to make sure that I'm talking to the right person, sir. Is this tthomas@sinvest.com.au?\n\nChannel 1: That's right. Yeah.\n\nChannel 0: Alright. So Daniel would ask me to reach out to you, sir, because I have a note here that says that you're up coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: We've just contracted First Focus for three years. So we've already looked after that. Thank you. Oh, yeah. So wait.\n\nChannel 0: Alright.\n\nChannel 1: Sorry. There's nothing\n\nChannel 0: You have\n\nChannel 1: you can do\n\nChannel 0: an\n\nChannel 1: to\n\nChannel 0: IT\n\nChannel 1: change\n\nChannel 0: support\n\nChannel 1: your own\n\nChannel 0: ready,\n\nChannel 1: We\n\nChannel 0: basically,\n\nChannel 1: do. Yeah. 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The customer confirms and the conversation turns to IT support and a new contract with First Focus. Abby informs the customer that they need to sign for a new contract and the call ends."},"intents":{"segments":[{"text":"This is Abby. I'm calling on behalf of Daniel Crown TechnoWand. We're based in Springfield, Brisbane. I wanted to make sure that I'm talking to the right person, sir. Is this tthomas@sinvest.com.au? That's right.","start_word":6,"end_word":39,"intents":[{"intent":"Verify identity","confidence_score":0.25945443}]},{"text":"So Daniel would ask me to reach out to you, sir, because I have a note here that says that you're up coming up for an IT review towards the middle of this year. Is that correct?","start_word":42,"end_word":78,"intents":[{"intent":"Check appointment","confidence_score":0.00006772035}]},{"text":"Thank you, sir. Yep. Take Thank care. you. Thank you.","start_word":134,"end_word":143,"intents":[{"intent":"Express gratitude","confidence_score":0.009707684}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, sir.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.15315145254135132},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4262459874153137},{"text":"Yes. This is Abby. I'm calling on behalf of Daniel Crown TechnoWand. We're based in Springfield, Brisbane. I wanted to make sure that I'm talking to the right person, sir. Is this tthomas@sinvest.com.au? That's right. Yeah. Alright. So Daniel would ask me to reach out to you, sir, because I have a note here that says that you're up coming up for an IT review towards the middle of this year. Is that correct? We've just contracted First Focus for three years. So we've already looked after that. Thank you. Oh, yeah. So wait. Alright. Sorry. There's nothing You have you can do an to IT change support your own ready, We basically, do. Yeah. Just sign for a a contract. new contract. Thanks. Yep. Just signed in. Okay.","start_word":5,"end_word":133,"sentiment":"neutral","sentiment_score":0.029630014672875404},{"text":"Thank you, sir.","start_word":134,"end_word":136,"sentiment":"positive","sentiment_score":0.42033037543296814},{"text":"Yep.","start_word":137,"end_word":137,"sentiment":"neutral","sentiment_score":0.2454928606748581},{"text":"Take Thank care. you. Thank you.","start_word":138,"end_word":143,"sentiment":"positive","sentiment_score":0.46765953302383423},{"text":"Bye bye.","start_word":144,"end_word":145,"sentiment":"neutral","sentiment_score":0.2577190697193146}],"average":{"sentiment":"neutral","sentiment_score":0.07254949666685977}}}}