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Hello. Good afternoon. This is Maureen again from Airtel. Am I speaking with, Repricannon?\n\nYeah. We just received your order, but upon checking it, there's no plan selected, only contract, which is a twelve month contract. We just wanted to confirm, yeah, on what plan are we going to proceed with. Okay then. Okay.\n\nSo just to confirm, Supa Family Fast Family Fiber Boost 100 over 40 m b s? Okay. Then we'll proceed with the activation, then we'll update you once it's done. Mhmm. Okay.\n\nLet me just have a look on it. Actually, we're still confirming for your upfront payment if it went successfully. But if it's successful, so August 5 is the day to day up until September 5 as your month, then your upfront payment will be credited on September 6 up until October 6. That is your front payment. Then you'll start receiving your bill on October 7.\n\nThat is your first bill if ever. You mean the activation of the Internet service at the address? Mhmm. Yeah. Okay.\n\nI see. If ever I'll inform our accounts department regarding this for them to send you an invoice for the plan selected. Mhmm. Okay then. Yeah.\n\nWe'll just Mhmm. That's correct. Thank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.5999999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.1288878321647644},{"text":"Hello.","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.1552814096212387},{"text":"Good afternoon.","start":2.32,"end":3.12,"sentiment":"positive","sentiment_score":0.4659479260444641},{"text":"This is Maureen again from Airtel.","start":3.12,"end":5.06,"sentiment":"neutral","sentiment_score":0.22732292612393698},{"text":"Am I speaking with, Repricannon?","start":5.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.10943256765604019}],"sentiment":"neutral","sentiment_score":0.20847769925991694,"num_words":15,"start":1.5999999,"end":7.8599997},{"sentences":[{"text":"Yeah.","start":10.4,"end":10.639999,"sentiment":"neutral","sentiment_score":0.15159989893436432},{"text":"We just received your order, but upon checking it, there's no plan selected, only contract, which is a twelve month 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Yes. That's me. Oh. Oh, so sorry. My bad. I didn't notice it properly. Yeah. I'll go with the super fast plan, the $101,100 MBPS and $76 per month. Yep. Yep. That's right. Sure. Then and when do I have to pay for the Wi Fi, the actually, the plan? Okay. Okay. Okay. Okay. Okay. Okay. Okay. No worries then. Okay. And for the thing I mean, yeah, for the internal, do should I can I just order it again with the website or you guys will be proceeding with that? No. Because the order which I placed is just the twelve month contract and the modem. But I yeah. Okay. Yeah. Okay. That would be great. Thanks. So so I don't need to do anything right now here after this. Right? I just have to wait for the invoice and the mails and stuff. Yep. Okay then. All good. No worries. Thank you. Yep. Bye 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you.","start":146.97499,"end":147.57294,"sentiment":"positive","sentiment_score":0.8023819923400879}],"sentiment":"positive","sentiment_score":0.43585628767808277,"num_words":9,"start":145.055,"end":147.57294},{"sentences":[{"text":"Yep.","start":149.09294,"end":149.41293,"sentiment":"neutral","sentiment_score":0.1904033124446869},{"text":"Bye bye.","start":149.41293,"end":150.15294,"sentiment":"neutral","sentiment_score":0.023511383682489395}],"sentiment":"neutral","sentiment_score":0.0791420266032219,"num_words":3,"start":149.09294,"end":150.15294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen again from Airtel. Am I speaking with, Repricannon?\n\nChannel 1: Yes. That's me.\n\nChannel 0: Yeah. We just received your order, but upon checking it, there's no plan selected, only contract, which is a twelve month contract. We just wanted to confirm, yeah, on what plan are we going to proceed with.\n\nChannel 1: Oh. Oh, so sorry. My bad. I didn't notice it properly. Yeah.\n\nI'll go with the super fast plan, the $101,100 MBPS and $76 per month.\n\nChannel 0: Okay then. Okay. So just to confirm, Supa Family Fast Family Fiber Boost 100 over 40 m b s?\n\nChannel 1: Yep. Yep. That's right.\n\nChannel 0: Okay. Then we'll proceed with the activation, then we'll update you once it's done.\n\nChannel 1: Sure. Then and when do\n\nChannel 0: Mhmm.\n\nChannel 1: I have to pay for the Wi Fi, the actually, the plan?\n\nChannel 0: Okay. Let me just have a look on it. Actually, we're still confirming for your upfront payment if\n\nChannel 1: Okay.\n\nChannel 0: it went successfully. But if it's successful, so August 5 is the day to day up until September 5 as your month,\n\nChannel 1: Okay. Okay.\n\nChannel 0: then your upfront payment will be credited on September 6 up\n\nChannel 1: Okay.\n\nChannel 0: until October 6. That is your front payment. Then you'll start receiving your bill on October 7.\n\nChannel 1: Okay. Okay.\n\nChannel 0: That is your first bill\n\nChannel 1: Okay.\n\nChannel 0: if ever.\n\nChannel 1: No worries then. Okay. And for the thing I mean, yeah, for the internal, do should I can I just order it again with the website or you guys will be proceeding with that?\n\nChannel 0: You mean the activation of the Internet service at the address?\n\nChannel 1: No. Because the order which I placed is just the twelve month contract and the modem.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: But I yeah.\n\nChannel 0: Okay. I see. If ever I'll inform our accounts department regarding this for them\n\nChannel 1: Okay.\n\nChannel 0: to send you an invoice for the plan selected.\n\nChannel 1: Yeah. Okay. That would be great.\n\nChannel 0: Mhmm.\n\nChannel 1: Thanks.\n\nChannel 0: Okay then.\n\nChannel 1: So so I don't need to do anything right now here after this.\n\nChannel 0: Yeah.\n\nChannel 1: Right? I just have to wait\n\nChannel 0: We'll\n\nChannel 1: for\n\nChannel 0: just\n\nChannel 1: the invoice and the mails and stuff.\n\nChannel 0: Mhmm. That's correct.\n\nChannel 1: Yep. Okay then. All good. No worries. Thank you.\n\nChannel 0: Thank you. Thank you. Bye.\n\nChannel 1: Yep. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.034167155623435974}],"sentiment":"neutral","sentiment_score":0.034167155623435974,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Yes.","start":1.5999999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.1288878321647644},{"text":"Hello.","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.1552814096212387},{"text":"Good afternoon.","start":2.32,"end":3.12,"sentiment":"positive","sentiment_score":0.4659479260444641},{"text":"This is Maureen again from Airtel.","start":3.12,"end":5.06,"sentiment":"neutral","sentiment_score":0.22732292612393698},{"text":"Am I speaking with, Repricannon?","start":5.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.10943256765604019}],"sentiment":"neutral","sentiment_score":0.20847769925991694,"channel":0,"num_words":15,"start":1.5999999,"end":7.8599997},{"sentences":[{"text":"Yes.","start":9.12,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.13097858428955078},{"text":"That's me.","start":9.5199995,"end":10.34,"sentiment":"neutral","sentiment_score":0.12141292542219162}],"sentiment":"neutral","sentiment_score":0.12460147837797801,"channel":1,"num_words":3,"start":9.12,"end":10.34},{"sentences":[{"text":"Yeah.","start":10.4,"end":10.639999,"sentiment":"neutral","sentiment_score":0.15159989893436432},{"text":"We just received your order, but upon checking it, there's no plan selected, only contract, which is a twelve month contract.","start":10.96,"end":17.685,"sentiment":"neutral","sentiment_score":-0.07015593021753289},{"text":"We just wanted to confirm, yeah, on what plan are we going to proceed 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bye.","start":149.41293,"end":150.15294,"sentiment":"neutral","sentiment_score":0.023511383682489395}],"sentiment":"neutral","sentiment_score":0.0791420266032219,"channel":1,"num_words":3,"start":149.09294,"end":150.15294}]},"summary":{"result":"success","short":"A representative from Airtel called to confirm the customer, Repricannon, on their internet service plan. The customer confirmed their plan and was informed of their upfront payment and the start of their billing cycle. The representative also instructed the customer to order the plan again through the website and to wait for the invoice and mails."},"intents":{"segments":[{"text":"We just received your order, but upon checking it, there's no plan selected, only contract, which is a twelve month contract. We just wanted to confirm, yeah, on what plan are we going to proceed with. Oh.","start_word":20,"end_word":56,"intents":[{"intent":"Confirm plan","confidence_score":0.4163706},{"intent":"Update plan details","confidence_score":0.029817283}]},{"text":"If ever I'll inform our accounts department regarding this for them Okay.","start_word":288,"end_word":299,"intents":[{"intent":"Notify accounts department about plan activation","confidence_score":0.00082571915}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.10611213743686676},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4447565078735352},{"text":"This is Maureen again from Airtel. Am I speaking with, Repricannon? Yes. That's me. Yeah. We just received your order, but upon checking it, there's no plan selected, only contract, which is a twelve month contract. We just wanted to confirm, yeah, on what plan are we going to proceed with. Oh. Oh, so sorry. My bad. I didn't notice it properly. Yeah. I'll go with the super fast plan, the $101,100 MBPS and $76 per month. Okay then. Okay. So just to confirm, Supa Family Fast Family Fiber Boost 100 over 40 m b s? Yep. Yep.","start_word":5,"end_word":102,"sentiment":"neutral","sentiment_score":0.07645061612129211},{"text":"That's right.","start_word":103,"end_word":104,"sentiment":"positive","sentiment_score":0.33469000458717346},{"text":"Okay. Then we'll proceed with the activation, then we'll update you once it's done. Sure. Then and when do Mhmm. I have to pay for the Wi Fi, the actually, the plan? Okay. Let me just have a look on it. Actually, we're still confirming for your upfront payment if Okay.","start_word":105,"end_word":155,"sentiment":"neutral","sentiment_score":0.14644990861415863},{"text":"it went successfully.","start_word":156,"end_word":158,"sentiment":"positive","sentiment_score":0.4701887965202331},{"text":"But if it's successful, so August 5 is the day to day up until September 5 as your month, Okay. Okay. then your upfront payment will be credited on September 6 up Okay. until October 6. That is your front payment. Then you'll start receiving your bill on October 7. Okay. Okay. That is your first bill Okay. if ever. No worries then. Okay. And for the thing I mean, yeah, for the internal, do should I can I just order it again with the website or you guys will be proceeding with that? You mean the activation of the Internet service at the address? No. Because the order which I placed is just the twelve month contract and the modem. Mhmm. Yeah. But I yeah. Okay. I see. If ever I'll inform our accounts department regarding this for them Okay. to send you an invoice for the plan selected. Yeah.","start_word":159,"end_word":309,"sentiment":"neutral","sentiment_score":0.096674382686615},{"text":"Okay. That would be great.","start_word":310,"end_word":314,"sentiment":"positive","sentiment_score":0.6030287146568298},{"text":"Mhmm.","start_word":315,"end_word":315,"sentiment":"neutral","sentiment_score":0.298490434885025},{"text":"Thanks.","start_word":316,"end_word":316,"sentiment":"positive","sentiment_score":0.4366341531276703},{"text":"Okay then. So so I don't need to do anything right now here after this. Yeah. Right? I just have to wait We'll for just the invoice and the mails and stuff. Mhmm. That's correct. Yep.","start_word":317,"end_word":352,"sentiment":"neutral","sentiment_score":0.10584257543087006},{"text":"Okay then. All good.","start_word":353,"end_word":356,"sentiment":"positive","sentiment_score":0.42015397548675537},{"text":"No worries.","start_word":357,"end_word":358,"sentiment":"neutral","sentiment_score":0.23190276324748993},{"text":"Thank you. Thank you. Thank you. Bye.","start_word":359,"end_word":365,"sentiment":"positive","sentiment_score":0.6701500415802002},{"text":"Yep. Bye bye.","start_word":366,"end_word":368,"sentiment":"neutral","sentiment_score":0.18582384288311005}],"average":{"sentiment":"neutral","sentiment_score":0.13352235864709924}}}}