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lovely","start":64.79,"end":65.509995,"sentiment":"positive","sentiment_score":0.6939617792765299}],"sentiment":"positive","sentiment_score":0.6545979082584381,"channel":1,"num_words":8,"start":63.43,"end":65.509995},{"sentences":[{"text":"Mhmm.","start":65.49,"end":65.99,"sentiment":"positive","sentiment_score":0.5292073488235474}],"sentiment":"positive","sentiment_score":0.5292073488235474,"channel":0,"num_words":1,"start":65.49,"end":65.99},{"sentences":[{"text":"day.","start":65.509995,"end":66.009995,"sentiment":"positive","sentiment_score":0.3975120782852173}],"sentiment":"positive","sentiment_score":0.3975120782852173,"channel":1,"num_words":1,"start":65.509995,"end":66.009995},{"sentences":[{"text":"You too.","start":66.21,"end":66.770004,"sentiment":"neutral","sentiment_score":0.2418510913848877},{"text":"Bye.","start":66.770004,"end":67.270004,"sentiment":"neutral","sentiment_score":0.17791807651519775}],"sentiment":"neutral","sentiment_score":0.22054008642832437,"channel":0,"num_words":3,"start":66.21,"end":67.270004},{"sentences":[{"text":"Alright.","start":67.27,"end":67.67,"sentiment":"neutral","sentiment_score":0.15297332406044006},{"text":"Bye bye.","start":67.67,"end":68.409996,"sentiment":"neutral","sentiment_score":0.10832404717803001}],"sentiment":"neutral","sentiment_score":0.1232071394721667,"channel":1,"num_words":3,"start":67.27,"end":68.409996}]},"summary":{"result":"success","short":"A representative from an AI company called Fuzuki to present cybersecurity to her. Fuzuki's mother called to check if Fuzuki is available and asked if she can be put on hold to check her schedule. The representative apologizes for being busy and asked Fuzuki to send an email instead. They agree to do so and end the call politely."},"intents":{"segments":[{"text":"May I know your name and what is the purpose of the call, please?","start_word":20,"end_word":33,"intents":[{"intent":"Obtain personal information","confidence_score":7.24825e-7}]},{"text":"Is it alright if I just put you on hold for a brief moment to just check on her schedule, please? Sure. Thank you.","start_word":51,"end_word":74,"intents":[{"intent":"Check schedule","confidence_score":0.38818333}]},{"text":"Suzuki is, in a meeting right now. So is it alright if you just send her an email and she'll follow-up once you finish it with her meeting? Sure.","start_word":87,"end_word":115,"intents":[{"intent":"Follow up with suzuki","confidence_score":0.00076661265}]},{"text":"I'll just drop an email with her. Thank you.","start_word":116,"end_word":124,"intents":[{"intent":"Drop email","confidence_score":0.63810855}]}]},"sentiments":{"segments":[{"text":"Morning. This is Taylor accounts. How may I help you today? Yes, dear. Good morning. I'm looking for Fuzuki. Sorry. May I know your name and what is the purpose of the call, please? This is Mary from Vigilance AI. We just want to present cybersecurity with her. Is she available? Is it alright if I just put you on hold for a brief moment to just check on her schedule, please? Sure. Thank you. Alright. Thank you. Hi. Thank you for the hold. I do apologize. Suzuki is, in a meeting right now. So is it alright if you just send her an email and she'll follow-up once you finish it with her meeting? Sure. I'll just drop an email with her. Thank you.","start_word":0,"end_word":124,"sentiment":"neutral","sentiment_score":0.07521986961364746},{"text":"Alright. Thank you so much. Have a lovely Mhmm. day.","start_word":125,"end_word":134,"sentiment":"positive","sentiment_score":0.5709457993507385},{"text":"You too. Bye. Alright. Bye bye.","start_word":135,"end_word":140,"sentiment":"neutral","sentiment_score":0.16502341628074646}],"average":{"sentiment":"neutral","sentiment_score":0.12463888149817014}}}}