{"metadata":{"transaction_key":"deprecated","request_id":"019fd0bc-baa8-70d2-9c46-427dd7a71650","sha256":"44c2150a9c799d8d8fb6ff743014255cd0878e9db0f47197af895cf24f8d682e","created":"2026-08-05T07:08:41.211Z","duration":5.4719377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":24},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":24,"output_tokens":20}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Ordered to voice mail. The person you're trying to reach is not available. At the tone, plea","confidence":1.0,"words":[{"word":"ordered","start":0.16,"end":0.48,"confidence":0.43017578,"punctuated_word":"Ordered","sentiment":"negative","sentiment_score":-0.6112369298934937},{"word":"to","start":0.48,"end":0.64,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.58202064037323},{"word":"voice","start":0.64,"end":0.96,"confidence":0.9970703,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.593744158744812},{"word":"mail","start":0.96,"end":1.46,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.5357211828231812},{"word":"the","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8629983067512512},{"word":"person","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.84975665807724},{"word":"you're","start":2.24,"end":2.48,"confidence":0.98217773,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8752288222312927},{"word":"trying","start":2.48,"end":2.8,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8800716996192932},{"word":"to","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8777092099189758},{"word":"reach","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8888145685195923},{"word":"is","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8884180784225464},{"word":"not","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8971632719039917},{"word":"available","start":3.6,"end":4.075,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8644628524780273},{"word":"at","start":4.075,"end":4.5499997,"confidence":0.9980469,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.7123991847038269},{"word":"the","start":4.5499997,"end":4.7999997,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6492955684661865},{"word":"tone","start":4.7999997,"end":5.2,"confidence":0.9128418,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.5954717397689819},{"word":"plea","start":5.2,"end":5.4719377,"confidence":0.6220703,"punctuated_word":"plea","sentiment":"neutral","sentiment_score":-0.3121214509010315}],"paragraphs":{"transcript":"\nOrdered to voice mail. The person you're trying to reach is not available. At the tone, plea","paragraphs":[{"sentences":[{"text":"Ordered to voice mail.","start":0.16,"end":1.46,"sentiment":"negative","sentiment_score":-0.5806807279586792},{"text":"The person you're trying to reach is not available.","start":1.68,"end":4.075,"sentiment":"negative","sentiment_score":-0.8760692742135789},{"text":"At the tone, plea","start":4.075,"end":5.4719377,"sentiment":"negative","sentiment_score":-0.5673219859600067}],"sentiment":"negative","sentiment_score":-0.7339196660939384,"num_words":17,"start":0.16,"end":5.4719377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Ordered to voice mail. The person you're trying to reach is not available. At the tone, plea","paragraphs":[{"sentences":[{"text":"Ordered to voice mail.","start":0.16,"end":1.46,"sentiment":"negative","sentiment_score":-0.5806807279586792},{"text":"The person you're trying to reach is not available.","start":1.68,"end":4.075,"sentiment":"negative","sentiment_score":-0.8760692742135789},{"text":"At the tone, plea","start":4.075,"end":5.4719377,"sentiment":"negative","sentiment_score":-0.5673219859600067}],"sentiment":"negative","sentiment_score":-0.7339196660939384,"channel":1,"num_words":17,"start":0.16,"end":5.4719377}]},"summary":{"result":"success","short":"Ordered to voice mail. The person you're trying to reach is not available. At the tone, plea"},"intents":{"segments":[{"text":"The person you're trying to reach is not available.","start_word":4,"end_word":12,"intents":[{"intent":"Inform unavailability","confidence_score":0.026904838},{"intent":"Request message","confidence_score":0.03538123},{"intent":"Express unavailability","confidence_score":0.03842002},{"intent":"Request tone change","confidence_score":0.013410147}]}]},"sentiments":{"segments":[{"text":"Ordered to voice mail. The person you're trying to reach is not available. At the tone, plea","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.7390522360801697}],"average":{"sentiment":"negative","sentiment_score":-0.7390522162119547}}}}