{"metadata":{"transaction_key":"deprecated","request_id":"019e91d0-09fa-7571-83f6-78633e944ac7","sha256":"4ffe88a99ef27257830c402c9ee940f3db0c31ee39b018bc87f9b1faf3478f2f","created":"2026-06-04T08:46:37.407Z","duration":1930.9679,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":7620,"output_tokens":84},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":8700,"output_tokens":8716},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":8700,"output_tokens":662}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. This is Dana. Hi. Okay. No worries at all. Okay. Hi, Maddie. It's Dana. How are you this evening? I'm very well. Thank you. How's your day been going? No. It was really no. That's okay. It was really bizarre. Like, it called once and then went straight through, but normally, it goes to voice mail. And it wouldn't it just kind of went through and beeped a couple of times and then said no answer. And I was like, that's really strange. Yeah. No. That's okay. Yeah. That's a good Yeah. Yeah. And that's why we also send out the text message as well. So at least, you know, we've tried to call. If there's an issue or you're just unavailable, you can just let us know. So it's easy enough. Yeah. All good. Well, I just had to put things a bit of a general catch up. I know one of the things we sort of talked about when we did the annual review last year was that we wanted to do these catch ups a bit more regularly with you to kinda give you an idea of what's been going on with your super a bit more regularly and just sort of see how things are going for you as well. So I won't take up too much of your time because you've probably had a very long day. Fantastic. All good. Now I see probably around about March, you would have received an email from us. Do you remember receiving an email about a change in your investments? No. That that's okay. Not a problem at all. Now one of the things we have sort of noticed in recent months, we came back in January from our Christmas break, essentially, and we had a bit of a look at all the portfolios and what was sort of happening with Super. We had sort of noticed that one of your underlying investments has been underperforming a little bit. So you originally had the Ben along Australian equities managed fund in your portfolio, And the idea of having that in there was it was meant to be more of an actively managed fund. So the investment manager of Van Alarm are trying to buy and sell investors. They're trying to outperform against the market and about and it in whatever industry that they're trying to outperform against. They actually haven't been able to do that, and it was kinda holding your portfolio back a little bit as well. So when we sort of had a look at it, you were down from the reports, I can see you were down around about you had about 8% in there, but you were down about 8% for Biggie. So it you had quite a big drop in your portfolio there without with that holding. So what we sort of did in March was we sent out an a record of advice to everyone, and we've actually moved you out of that investment. So we did sell it off, and we've moved you into something called the BetaShares a 200 or the Australian two 100. This investment is more of a passively managed investment. It's actually cheaper, so it is a lot cheaper to hold the a 200 than it was to hold Benelon. So you're actually saving in investment fees, which is good, but it's also more diversified as well. So one of the big things with Benelon in your portfolio, It was holding around between 15 to 25 different investment options depending on what they had in their portfolio at that particular time frame. With the the BetaShares a 200, you're tracking the top 200 companies on the ASX. So tracking 200 companies as opposed to 15 or 25 is gonna give you much more diversified exposure, which helps to reduce your overall risk as well. So that's one good thing about changing that investment up for you. Okay? Yeah. The Yes. Fine. That's right. Yeah. One of the good things I like about the a 200 is that it tracks the the top 200 companies on the ASX. And in order for companies to be in the a 200 or to be in the indices that track the top 200, they essentially have to meet a certain criteria. So what happens is the makers of the indices, they essentially meet every quarter their investment committee, and they determine what companies are eligible to be in the top 200 companies. If they if one of these companies no longer meets the criteria, they actually moved out and something else is put in its place. So this type of investment is much better for you because you're always tracking the top 200 companies. And when a company no longer meets the criteria to be in that top 200, they're actually removed out and replaced with something else. So it's kind of making sure you're always tracking the top 200 companies plus the fact that it's the top 200. It means that you're getting more diversification. And one of the best ways to mitigate risk is to diversify your portfolio. So this is definitely achieving that for you. And it's also cheaper, so you're actually saving on investment fees as well, which means more money stays invested in your super working harder and compounding towards your retirement goals, which is a positive. Okay? That's exactly right. Yeah. We wanna keep more money invested so that you it it is compounding and working harder. All that money that stays invested gets invested into that port into those portfolios or the portfolio that you have in your super for the investments there. We want them to generate more income, which goes in your cash account, which we then use to reinvest back into your portfolio, and that's what compounding is. So I just wanted to sort of touch base and see if you'd noted seen that email there. If you haven't, give you a bit of an update on some of the changes that we have made. Yeah. Yeah. All good. So at the moment, that's okay. I'm just quickly pulling up your annual review documents from last year just to see what your balance was when we touched base last year to give you a proper update there. So we have, sorry, so your balance as of when we touched base in December there was $245,003.39, and then we've got a balance now. So we're sitting at 250529¢. So you've definitely seen a bit of an increase in the year, which is fantastic. The portfolio from the last twelve months, look, it's you're up, which is good to see. You're definitely up from where we were in December. However, you're only up by about 1.76%. So because Bennelong was underperforming there, it had dragged your portfolio back a little bit. Your balance is still definitely higher, which is a positive. But the fact that we just need to kinda keep it going a little bit harder. The other side of things is that with what's been happening globally with the war and everything, that's also had a bit of an effect on volatility as well, which has also seen the returns a bit lower for the year. So what we sort of wanna see is what happens from now when we've made that change in March, letting everything kinda settle, and then allowing your portfolio to recover back from that change from removing Benelon, but also from the volatility we're seeing this year. So I would probably expect the returns to be a little bit lower than what we'd sort of hope or be chasing for this year just because of what we've kinda seen with the the ups and downs between The US and the Iraq Iran war, but then also with the change in Bennelong. But once that your portfolio sort of settles, we should hopefully see a bit more growth moving forward. But the balance from where you were in December is definitely up. So from 245,000 just to just over 250. So it's working in the right direction still. Yep. So you it looks like not quite. Because you had a little bit higher of a balance before you took that money out. Yeah. Yeah. Your balance is a little bit higher. Well, it's saying here when I look back at June last year, your balance then was about $313,008.78. Yep. Yes. Yeah. So we haven't quite made that back yet, but we're on the right track. Oh, so the the fund so when you go to do your tax return, the money that you have taken out of super, that will essentially be all included in your tax return. The government already adds that on there. If for any reason you've paid too much tax, they will adjust it. But, normally, they don't normally, you don't get anything different back. Normally, they're pretty good with working out how much tax you need to pay. I'm pretty it was a lot. It was. It was a lot. Yeah. It was a significant amount. Yeah. Yeah. Yeah. That's exactly right. If you if they could have waited another twelve months and let you go to 60, then you could have withdrawn that completely tax free, and that 20 odd thousand would not have come out. But yeah. Yeah. It's a it's a do you mean the super or the dentist? Sorry. Oh, yes. Yes. Yes. Sorry. They see it's all coming. Absolutely. Yeah. Well yeah. And it's more it's more not to do with them touching your money. It's essentially looking at because it's an early condition of release. So under the CIS Act, the idea of having sleeper is that it's held meant to be held in trust for the benefit of the client at all, the the beneficiary, so yourself, at retirement. And that's why they kinda have these access points. So the government technically doesn't actually see it as your money until you made a condition of the lease. As much as it is part of your income, that's just the way it is sort of seen, and that's why they have these conditions of belief. So it's meant to deter people from trying to access the funds because there is such a high tax consequence for drawing the money at early. There is you know, it is meant to be a deterrent, but it doesn't really work as a deterrent because things happen in life and we need money quickly, and it's generally the best way to get those funds quickly. So no. I understand. Yeah. Yeah. Yeah. Yep. Oh, absolutely. Absolutely. Yeah. No. Definitely. I've seen that happen plenty of times. Yeah. They just go and get some dodgy bills and go and claim the money. The ACO say, yeah. Take it. It's fine. They pay the tax on it, and they keep the funds themselves and just spend it elsewhere, and there's nothing to stop them from doing that. So, you know, I completely get where you're coming from. Absolutely. Yeah. No. So the idea of the the idea is that when you claim those funds, the super fund is deducted tax from that money. So that's essentially supposed to be how much tax you should have paid. It should not impact your tax return in any way, shape, or form. You shouldn't have to pay any additional tax. It's all technically being accounted for. Whilst the money is added to your assessable income, it's not assessable taxable income. So there's two different ways of looking at it for the ATO, and they look at what's assessable income. So they'll they'll look at, you know, you taking that money out and add it onto your total growth income for the year, but it's not considered assessable taxable income because you've already paid tax on that money, and you paid it at a much higher rate too. So yeah. It's a it's a the because it's being pulled out of super because it's being pulled out of the super system. And the idea of the super system is that when money goes in there, it's taxed with concessional rate. So if you're accessing it early, they think because they're taxed at a lower rate going in, it should realistically be taxed at a higher rate going out if you're under that con if you don't meet that condition of release, like you turn 60 and retire. It's a little bit weird and convoluted the way it is. There's a lot of rules with the super system I definitely don't agree with. I can also tell you that people who have TBD, so if you claim total permanent disability and that's paid for through your super, that is also taxed. And I don't think anyone who claims TBD or can never go back to work again due to permanent disability should ever be taxed for anything. But those who claim TBD cover, when it comes out of the super system, it is also taxed the same way that money that you paid was taxed as well. And I have a huge problem with people who are disabled or claiming TBD because they can never work again being completely taxed. There's a lot of rules that we as advisers think are really silly, but, unfortunately, it's what happens when lawmakers get together and they're, you know, sitting in parliament, they come up with these things. Oh, that's different. So no. No. They can. They definitely can. So if you are terminal and you claim terminal illness on your super, it's basically life cover. They just pay that early bulk just still alive. You normally have to be able to show that you're not gonna be your the doctors are expecting you to have passed away within one to two years of the diagnosis or of the the claim, that is completely tax free. That is completely tax free. That is life cover. That is different. Yeah. That's absolutely different. Yeah. Yeah. I know. All these rules. Oh, I know. I know. It's shocking. But, no, hope hopefully, it all goes well. And, look, you've got your teeth done now. How's everything been going? You feel better having had it done? Yeah. Yeah. Wow. Oh, wow. Wow. Really? Yeah. Well, that's insane. That's crazy. Yeah. That's really strange. So it's like an illegal hospital, essentially. Wow. Wow. Yeah. I mean, fair enough. Wow. That's insane. Wow. Because yeah. Okay. How does it? Oh, do you? Wow. That would be hard with eating if they're giving you many, like, lots of restrictions on what you can and can't eat and do. Oh. Oh, Maddie. I'm sorry. Oh. Oh, all the delicious things to him. Yeah. Yeah. Wow. Yep. Wow. Yeah. Yeah. Definitely. And can you feel can you feel, like, the mini gums and stuff? Can you feel the the metal? The well, there's a screw, isn't it? Oh, okay. Okay. Yeah. Right. Wow. No. No. Not after what you've sent to the tax you paid. Everything is it's not worth the testing, is it? Yeah. No. I'm so sorry. Yeah. Oh, yeah. It's costing you a lot. Yeah. Yeah. Oh, jeez. Wow. They're like they're like a taxman. They know how to come after you, don't they? Jeez. Wow. No. Oh, I'm so sorry. That it sounds like you're going through a lot, and I can't imagine. It's not not anything I've ever understood. No one's ever sort of mentioned how hard this process is. You know? A lot of people I know are taking money and accessing it to accessing it. They're super to get this done, but no one ever kinda tells you the process they're actually going through or how long it's taken them. And wow. That's insane. But I love your honesty. It's really good to know. No. Yes. Jeez. Wow. Crazy. Yeah. You have to go to Thailand all the time. Yeah. Jeez. No. No. Yeah. No. Definitely. Oh, jeez. Yeah. Yeah. Yeah. Wow. Absolutely. Be able to enjoy all the things on your birthday. Oh, no. You built oh, gosh. I hope not. That's not a good idea. You just you just have to pass through soon. Yeah. Yeah. Oh, no. Jeez. Yeah. No. Yeah. Wow. My goodness. Honestly. Yeah. Yeah. Absolutely. Well, your birthday is in, what, a week and a bit? A week and a half. Hopefully, yeah, hopefully, you've got your lot of cake and all the fun things. Enjoy your birthday because, you know, you deserve it after all this. Yeah. Absolutely. Yeah. Oh, fantastic. Well, that's really good. Yeah. No. I wanted to make sure we're able to do this catch up, and then I would look you're 59 this year in a week and a half, and happy birthday for that. We'll we'll look at what's happening. I do look it is. It is. I'm just looking at the date going. Hang on. What day is it? Is it Thursday the fourth? Next Friday is your birthday, actually. Oh, wow. End of financial year, the days will start to mesh together for me, June, July. Everything just meshes together and becomes one day. Oh, wow. You are going through it all. Wow. Yeah. No. Yeah. Oh, Maddie. Gosh. Well, let me know how you go. I know you are due to do you have your No. No. That's okay. You come back to me if you need anything. But yeah. Look. I mean, you do do have an annual review around about August as well. So I'll make sure then we sort of touch base, do a proper annual review with you as well. I just wanted to make sure that we are still doing those catch ups with you because I know it's something that we've left over the past couple of years, and I wanted to make sure and I promised you I would do them. So and I'm not I don't shy away from when markets are performing well. I think it's important to know that you're super whilst you're up from where we were in December, we're on the right track. You know, markets haven't been great this year, so we do expect the return to be slightly lower. And I I'd rather be honest with you and, you know, tell you how we're tracking what's happening and let you know how things are going. But, you know, we'll definitely catch up again in probably August and do the annual review, see how things are tracking there for you, see if we maybe need to update the advice. Having the a 200 in there has made a really good difference thus far, so we'll just, you know, keep tracking along. If there's anything else you need, please let me know. I'm always here, always happy to chat, and, hopefully, everything goes well with these next two appointments for you. Okay. Oh, that's okay. You yes. You signed the ATP, it looks like. The authority to proceed has been signed. I'm just it looks like it's being sent off May 29. Yep. So you signed the the authority to proceed. That's all done. It's being sent off, I'm pretty sure, to be attached to the funds, and then we'll be able to do some research on those to have a really good look at them ready for your annual review, and I'll make sure that beneficiaries and everything is up to date as well for you. Okay. Yeah. Yeah. So we've got insurance line with the funeral plan and the unemployment relief as well. Yep. I don't have that one here, but that's okay. I will look at that as well because I can see I can see the insurance line one here, but you've got real insurance as well. Okay. That's alright. With real? Yep. That's okay. What I might do, I might get one of my admin team just to sort of follow-up and see if they do you have a policy number for that? Or No. That's okay. Yeah. Because anything we had noted here was the insurance line policy. Yes. That's okay. That's alright. If you like, I'll get one of my admin team members just to follow-up over the next week just to sort of see if we can grab that policy number because we have the authority signed. So we can send it off to Real Insurance as well and make sure we get research on that ready to get any reviews. Okay? Yep. Yep. Yep. Yeah. No. No. That's okay. That's alright. We'll get that sorted for you as well. But, yeah, everything else with the insurance plan policy, we've got all the research here for that, and we've got the authority on there as well. So that's all good. We'll get that sorted for you as well. Easy. Not a problem at all. That's okay. Is there anything else that you need or any other questions you have or anything you want me to research? Or Well, I'm working on that. I'll definitely work on it for you a bit harder. If I happen to win lotto, you'll be my first phone call to let you know. How about that? I'll give you some. I'll share. I promise. If I win water, I'll have to keep working. Thanks. Thanks. Yeah. I it's it's a part of doing that one. Oh, being playing it there. I know my husband likes to put the numbers on it. Yeah. He hasn't won anything in the, what, ten years he's been doing it. So it's a part of dream, but now we'll just see if it is working nicely. We'll keep it working, keep see what's happening, and we'll just keep working towards your goals. Yeah. We can't ever enter again. That's exactly right. I I absolutely agree with that. I think it is that's a 100% a real thing. Definitely. You're only allowed to win once. Doesn't matter what you win, only allowed to win once. Anything over, say, 500,000, you can only have a one win. Yeah. Yeah. Yeah. Yeah. That's it. Go to the back of the line. I love it. Oh, no. All good. Well yeah. I'll no worries, though. You have a lovely night. I hope everything goes well. Again, let me know if there's anything you need. We'll complete that research, and my team will book you in a couple of, in August to go through your annual review, and we'll see where things are up to and what advice is to maybe be updated then for you. Okay? Lovely. No worries, Maddie. You have a lovely evening and a good weekend and a beautiful birthday next Friday. I'll talk to you soon. See you later. Oh oh, I will. Thank you. Thanks, Maddie. Talk soon. See you later. 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afternoon. This is Dana. Hi. Okay. No worries at all.\n\nOkay. Hi, Maddie. It's Dana. How are you this evening? I'm very well.\n\nThank you. How's your day been going? No. It was really no. That's okay.\n\nIt was really bizarre. Like, it called once and then went straight through, but normally, it goes to voice mail. And it wouldn't it just kind of went through and beeped a couple of times and then said no answer. And I was like, that's really strange. Yeah.\n\nNo. That's okay. Yeah. That's a good Yeah. Yeah.\n\nAnd that's why we also send out the text message as well. So at least, you know, we've tried to call. If there's an issue or you're just unavailable, you can just let us know. So it's easy enough. Yeah.\n\nAll good. Well, I just had to put things a bit of a general catch up. I know one of the things we sort of talked about when we did the annual review last year was that we wanted to do these catch ups a bit more regularly with you to kinda give you an idea of what's been going on with your super a bit more regularly and just sort of see how things are going for you as well. So I won't take up too much of your time because you've probably had a very long day. Fantastic.\n\nAll good. Now I see probably around about March, you would have received an email from us. Do you remember receiving an email about a change in your investments? No. That that's okay.\n\nNot a problem at all. Now one of the things we have sort of noticed in recent months, we came back in January from our Christmas break, essentially, and we had a bit of a look at all the portfolios and what was sort of happening with Super. We had sort of noticed that one of your underlying investments has been underperforming a little bit. So you originally had the Ben along Australian equities managed fund in your portfolio, And the idea of having that in there was it was meant to be more of an actively managed fund. So the investment manager of Van Alarm are trying to buy and sell investors.\n\nThey're trying to outperform against the market and about and it in whatever industry that they're trying to outperform against. They actually haven't been able to do that, and it was kinda holding your portfolio back a little bit as well. So when we sort of had a look at it, you were down from the reports, I can see you were down around about you had about 8% in there, but you were down about 8% for Biggie. So it you had quite a big drop in your portfolio there without with that holding. So what we sort of did in March was we sent out an a record of advice to everyone, and we've actually moved you out of that investment.\n\nSo we did sell it off, and we've moved you into something called the BetaShares a 200 or the Australian two 100. This investment is more of a passively managed investment. It's actually cheaper, so it is a lot cheaper to hold the a 200 than it was to hold Benelon. So you're actually saving in investment fees, which is good, but it's also more diversified as well. So one of the big things with Benelon in your portfolio, It was holding around between 15 to 25 different investment options depending on what they had in their portfolio at that particular time frame.\n\nWith the the BetaShares a 200, you're tracking the top 200 companies on the ASX. So tracking 200 companies as opposed to 15 or 25 is gonna give you much more diversified exposure, which helps to reduce your overall risk as well. So that's one good thing about changing that investment up for you. Okay? Yeah.\n\nThe Yes. Fine. That's right. Yeah. One of the good things I like about the a 200 is that it tracks the the top 200 companies on the ASX.\n\nAnd in order for companies to be in the a 200 or to be in the indices that track the top 200, they essentially have to meet a certain criteria. So what happens is the makers of the indices, they essentially meet every quarter their investment committee, and they determine what companies are eligible to be in the top 200 companies. If they if one of these companies no longer meets the criteria, they actually moved out and something else is put in its place. So this type of investment is much better for you because you're always tracking the top 200 companies. And when a company no longer meets the criteria to be in that top 200, they're actually removed out and replaced with something else.\n\nSo it's kind of making sure you're always tracking the top 200 companies plus the fact that it's the top 200. It means that you're getting more diversification. And one of the best ways to mitigate risk is to diversify your portfolio. So this is definitely achieving that for you. And it's also cheaper, so you're actually saving on investment fees as well, which means more money stays invested in your super working harder and compounding towards your retirement goals, which is a positive.\n\nOkay? That's exactly right. Yeah. We wanna keep more money invested so that you it it is compounding and working harder. All that money that stays invested gets invested into that port into those portfolios or the portfolio that you have in your super for the investments there.\n\nWe want them to generate more income, which goes in your cash account, which we then use to reinvest back into your portfolio, and that's what compounding is. So I just wanted to sort of touch base and see if you'd noted seen that email there. If you haven't, give you a bit of an update on some of the changes that we have made. Yeah. Yeah.\n\nAll good. So at the moment, that's okay. I'm just quickly pulling up your annual review documents from last year just to see what your balance was when we touched base last year to give you a proper update there. So we have, sorry, so your balance as of when we touched base in December there was $245,003.39, and then we've got a balance now. So we're sitting at 250529¢.\n\nSo you've definitely seen a bit of an increase in the year, which is fantastic. The portfolio from the last twelve months, look, it's you're up, which is good to see. You're definitely up from where we were in December. However, you're only up by about 1.76%. So because Bennelong was underperforming there, it had dragged your portfolio back a little bit.\n\nYour balance is still definitely higher, which is a positive. But the fact that we just need to kinda keep it going a little bit harder. The other side of things is that with what's been happening globally with the war and everything, that's also had a bit of an effect on volatility as well, which has also seen the returns a bit lower for the year. So what we sort of wanna see is what happens from now when we've made that change in March, letting everything kinda settle, and then allowing your portfolio to recover back from that change from removing Benelon, but also from the volatility we're seeing this year. So I would probably expect the returns to be a little bit lower than what we'd sort of hope or be chasing for this year just because of what we've kinda seen with the the ups and downs between The US and the Iraq Iran war, but then also with the change in Bennelong.\n\nBut once that your portfolio sort of settles, we should hopefully see a bit more growth moving forward. But the balance from where you were in December is definitely up. So from 245,000 just to just over 250. So it's working in the right direction still. Yep.\n\nSo you it looks like not quite. Because you had a little bit higher of a balance before you took that money out. Yeah. Yeah. Your balance is a little bit higher.\n\nWell, it's saying here when I look back at June last year, your balance then was about $313,008.78. Yep. Yes. Yeah. So we haven't quite made that back yet, but we're on the right track.\n\nOh, so the the fund so when you go to do your tax return, the money that you have taken out of super, that will essentially be all included in your tax return. The government already adds that on there. If for any reason you've paid too much tax, they will adjust it. But, normally, they don't normally, you don't get anything different back. Normally, they're pretty good with working out how much tax you need to pay.\n\nI'm pretty it was a lot. It was. It was a lot. Yeah. It was a significant amount.\n\nYeah. Yeah. Yeah. That's exactly right. If you if they could have waited another twelve months and let you go to 60, then you could have withdrawn that completely tax free, and that 20 odd thousand would not have come out.\n\nBut yeah. Yeah. It's a it's a do you mean the super or the dentist? Sorry. Oh, yes.\n\nYes. Yes. Sorry. They see it's all coming. Absolutely.\n\nYeah. Well yeah. And it's more it's more not to do with them touching your money. It's essentially looking at because it's an early condition of release. So under the CIS Act, the idea of having sleeper is that it's held meant to be held in trust for the benefit of the client at all, the the beneficiary, so yourself, at retirement.\n\nAnd that's why they kinda have these access points. So the government technically doesn't actually see it as your money until you made a condition of the lease. As much as it is part of your income, that's just the way it is sort of seen, and that's why they have these conditions of belief. So it's meant to deter people from trying to access the funds because there is such a high tax consequence for drawing the money at early. There is you know, it is meant to be a deterrent, but it doesn't really work as a deterrent because things happen in life and we need money quickly, and it's generally the best way to get those funds quickly.\n\nSo no. I understand. Yeah. Yeah. Yeah.\n\nYep. Oh, absolutely. Absolutely. Yeah. No.\n\nDefinitely. I've seen that happen plenty of times. Yeah. They just go and get some dodgy bills and go and claim the money. The ACO say, yeah.\n\nTake it. It's fine. They pay the tax on it, and they keep the funds themselves and just spend it elsewhere, and there's nothing to stop them from doing that. So, you know, I completely get where you're coming from. Absolutely.\n\nYeah. No. So the idea of the the idea is that when you claim those funds, the super fund is deducted tax from that money. So that's essentially supposed to be how much tax you should have paid. It should not impact your tax return in any way, shape, or form.\n\nYou shouldn't have to pay any additional tax. It's all technically being accounted for. Whilst the money is added to your assessable income, it's not assessable taxable income. So there's two different ways of looking at it for the ATO, and they look at what's assessable income. So they'll they'll look at, you know, you taking that money out and add it onto your total growth income for the year, but it's not considered assessable taxable income because you've already paid tax on that money, and you paid it at a much higher rate too.\n\nSo yeah. It's a it's a the because it's being pulled out of super because it's being pulled out of the super system. And the idea of the super system is that when money goes in there, it's taxed with concessional rate. So if you're accessing it early, they think because they're taxed at a lower rate going in, it should realistically be taxed at a higher rate going out if you're under that con if you don't meet that condition of release, like you turn 60 and retire. It's a little bit weird and convoluted the way it is.\n\nThere's a lot of rules with the super system I definitely don't agree with. I can also tell you that people who have TBD, so if you claim total permanent disability and that's paid for through your super, that is also taxed. And I don't think anyone who claims TBD or can never go back to work again due to permanent disability should ever be taxed for anything. But those who claim TBD cover, when it comes out of the super system, it is also taxed the same way that money that you paid was taxed as well. And I have a huge problem with people who are disabled or claiming TBD because they can never work again being completely taxed.\n\nThere's a lot of rules that we as advisers think are really silly, but, unfortunately, it's what happens when lawmakers get together and they're, you know, sitting in parliament, they come up with these things. Oh, that's different. So no. No. They can.\n\nThey definitely can. So if you are terminal and you claim terminal illness on your super, it's basically life cover. They just pay that early bulk just still alive. You normally have to be able to show that you're not gonna be your the doctors are expecting you to have passed away within one to two years of the diagnosis or of the the claim, that is completely tax free. That is completely tax free.\n\nThat is life cover. That is different. Yeah. That's absolutely different. Yeah.\n\nYeah. I know. All these rules. Oh, I know. I know.\n\nIt's shocking. But, no, hope hopefully, it all goes well. And, look, you've got your teeth done now. How's everything been going? You feel better having had it done?\n\nYeah. Yeah. Wow. Oh, wow. Wow.\n\nReally? Yeah. Well, that's insane. That's crazy. Yeah.\n\nThat's really strange. So it's like an illegal hospital, essentially. Wow. Wow. Yeah.\n\nI mean, fair enough. Wow. That's insane. Wow. Because yeah.\n\nOkay. How does it? Oh, do you? Wow. That would be hard with eating if they're giving you many, like, lots of restrictions on what you can and can't eat and do.\n\nOh. Oh, Maddie. I'm sorry. Oh. Oh, all the delicious things to him.\n\nYeah. Yeah. Wow. Yep. Wow.\n\nYeah. Yeah. Definitely. And can you feel can you feel, like, the mini gums and stuff? Can you feel the the metal?\n\nThe well, there's a screw, isn't it? Oh, okay. Okay. Yeah. Right.\n\nWow. No. No. Not after what you've sent to the tax you paid. Everything is it's not worth the testing, is it?\n\nYeah. No. I'm so sorry. Yeah. Oh, yeah.\n\nIt's costing you a lot. Yeah. Yeah. Oh, jeez. Wow.\n\nThey're like they're like a taxman. They know how to come after you, don't they? Jeez. Wow. No.\n\nOh, I'm so sorry. That it sounds like you're going through a lot, and I can't imagine. It's not not anything I've ever understood. No one's ever sort of mentioned how hard this process is. You know?\n\nA lot of people I know are taking money and accessing it to accessing it. They're super to get this done, but no one ever kinda tells you the process they're actually going through or how long it's taken them. And wow. That's insane. But I love your honesty.\n\nIt's really good to know. No. Yes. Jeez. Wow.\n\nCrazy. Yeah. You have to go to Thailand all the time. Yeah. Jeez.\n\nNo. No. Yeah. No. Definitely.\n\nOh, jeez. Yeah. Yeah. Yeah. Wow.\n\nAbsolutely. Be able to enjoy all the things on your birthday. Oh, no. You built oh, gosh. I hope not.\n\nThat's not a good idea. You just you just have to pass through soon. Yeah. Yeah. Oh, no.\n\nJeez. Yeah. No. Yeah. Wow.\n\nMy goodness. Honestly. Yeah. Yeah. Absolutely.\n\nWell, your birthday is in, what, a week and a bit? A week and a half. Hopefully, yeah, hopefully, you've got your lot of cake and all the fun things. Enjoy your birthday because, you know, you deserve it after all this. Yeah.\n\nAbsolutely. Yeah. Oh, fantastic. Well, that's really good. Yeah.\n\nNo. I wanted to make sure we're able to do this catch up, and then I would look you're 59 this year in a week and a half, and happy birthday for that. We'll we'll look at what's happening. I do look it is. It is.\n\nI'm just looking at the date going. Hang on. What day is it? Is it Thursday the fourth? Next Friday is your birthday, actually.\n\nOh, wow. End of financial year, the days will start to mesh together for me, June, July. Everything just meshes together and becomes one day. Oh, wow. You are going through it all.\n\nWow. Yeah. No. Yeah. Oh, Maddie.\n\nGosh. Well, let me know how you go. I know you are due to do you have your No. No. That's okay.\n\nYou come back to me if you need anything. But yeah. Look. I mean, you do do have an annual review around about August as well. So I'll make sure then we sort of touch base, do a proper annual review with you as well.\n\nI just wanted to make sure that we are still doing those catch ups with you because I know it's something that we've left over the past couple of years, and I wanted to make sure and I promised you I would do them. So and I'm not I don't shy away from when markets are performing well. I think it's important to know that you're super whilst you're up from where we were in December, we're on the right track. You know, markets haven't been great this year, so we do expect the return to be slightly lower. And I I'd rather be honest with you and, you know, tell you how we're tracking what's happening and let you know how things are going.\n\nBut, you know, we'll definitely catch up again in probably August and do the annual review, see how things are tracking there for you, see if we maybe need to update the advice. Having the a 200 in there has made a really good difference thus far, so we'll just, you know, keep tracking along. If there's anything else you need, please let me know. I'm always here, always happy to chat, and, hopefully, everything goes well with these next two appointments for you. Okay.\n\nOh, that's okay. You yes. You signed the ATP, it looks like. The authority to proceed has been signed. I'm just it looks like it's being sent off May 29.\n\nYep. So you signed the the authority to proceed. That's all done. It's being sent off, I'm pretty sure, to be attached to the funds, and then we'll be able to do some research on those to have a really good look at them ready for your annual review, and I'll make sure that beneficiaries and everything is up to date as well for you. Okay.\n\nYeah. Yeah. So we've got insurance line with the funeral plan and the unemployment relief as well. Yep. I don't have that one here, but that's okay.\n\nI will look at that as well because I can see I can see the insurance line one here, but you've got real insurance as well. Okay. That's alright. With real? Yep.\n\nThat's okay. What I might do, I might get one of my admin team just to sort of follow-up and see if they do you have a policy number for that? Or No. That's okay. Yeah.\n\nBecause anything we had noted here was the insurance line policy. Yes. That's okay. That's alright. If you like, I'll get one of my admin team members just to follow-up over the next week just to sort of see if we can grab that policy number because we have the authority signed.\n\nSo we can send it off to Real Insurance as well and make sure we get research on that ready to get any reviews. Okay? Yep. Yep. Yep.\n\nYeah. No. No. That's okay. That's alright.\n\nWe'll get that sorted for you as well. But, yeah, everything else with the insurance plan policy, we've got all the research here for that, and we've got the authority on there as well. So that's all good. We'll get that sorted for you as well. Easy.\n\nNot a problem at all. That's okay. Is there anything else that you need or any other questions you have or anything you want me to research? Or Well, I'm working on that. I'll definitely work on it for you a bit harder.\n\nIf I happen to win lotto, you'll be my first phone call to let you know. How about that? I'll give you some. I'll share. I promise.\n\nIf I win water, I'll have to keep working. Thanks. Thanks. Yeah. I it's it's a part of doing that one.\n\nOh, being playing it there. I know my husband likes to put the numbers on it. Yeah. He hasn't won anything in the, what, ten years he's been doing it. So it's a part of dream, but now we'll just see if it is working nicely.\n\nWe'll keep it working, keep see what's happening, and we'll just keep working towards your goals. Yeah. We can't ever enter again. That's exactly right. I I absolutely agree with that.\n\nI think it is that's a 100% a real thing. Definitely. You're only allowed to win once. Doesn't matter what you win, only allowed to win once. Anything over, say, 500,000, you can only have a one win.\n\nYeah. Yeah. Yeah. Yeah. That's it.\n\nGo to the back of the line. I love it. Oh, no. All good. Well yeah.\n\nI'll no worries, though. You have a lovely night. I hope everything goes well. Again, let me know if there's anything you need. We'll complete that research, and my team will book you in a couple of, in August to go through your annual review, and we'll see where things are up to and what advice is to maybe be updated then for you.\n\nOkay? Lovely. No worries, Maddie. You have a lovely evening and a good weekend and a beautiful birthday next Friday. I'll talk to you soon.\n\nSee you later. Oh oh, I will. Thank you. Thanks, Maddie. Talk soon.\n\nSee you later. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.96,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.25128035247325897},{"text":"This is Dana.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.10325430581967036},{"text":"Hi.","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.09203799068927764},{"text":"Okay.","start":9.12,"end":9.599999,"sentiment":"neutral","sentiment_score":0.043302446603775024},{"text":"No worries at all.","start":9.599999,"end":10.82,"sentiment":"neutral","sentiment_score":0.07377496641129255}],"sentiment":"neutral","sentiment_score":0.11297853866761381,"num_words":11,"start":0.96,"end":10.82},{"sentences":[{"text":"Okay.","start":12.4,"end":12.9,"sentiment":"neutral","sentiment_score":0.12964391708374023},{"text":"Hi, Maddie.","start":15.134999,"end":15.695,"sentiment":"neutral","sentiment_score":0.2447412759065628},{"text":"It's Dana.","start":15.695,"end":16.335,"sentiment":"neutral","sentiment_score":0.2605660706758499},{"text":"How are you this evening?","start":16.335,"end":17.635,"sentiment":"positive","sentiment_score":0.33991111516952516},{"text":"I'm very well.","start":20.095,"end":21.215,"sentiment":"positive","sentiment_score":0.5858072439829508}],"sentiment":"positive","sentiment_score":0.3536335321573111,"num_words":13,"start":12.4,"end":21.215},{"sentences":[{"text":"Thank you.","start":21.215,"end":21.775,"sentiment":"positive","sentiment_score":0.6645698845386505},{"text":"How's your day been going?","start":21.775,"end":23.474998,"sentiment":"positive","sentiment_score":0.3390213429927826},{"text":"No.","start":34.39,"end":34.79,"sentiment":"neutral","sentiment_score":-0.16594910621643066},{"text":"It was really no.","start":34.79,"end":36.63,"sentiment":"neutral","sentiment_score":-0.1733209379017353},{"text":"That's okay.","start":36.63,"end":37.35,"sentiment":"neutral","sentiment_score":-0.14019779860973358}],"sentiment":"neutral","sentiment_score":0.13461557349988393,"num_words":14,"start":21.215,"end":37.35},{"sentences":[{"text":"It was really bizarre.","start":37.35,"end":38.55,"sentiment":"negative","sentiment_score":-0.38650213927030563},{"text":"Like, it called once and then went straight through, but normally, it goes to voice mail.","start":38.55,"end":43.345,"sentiment":"neutral","sentiment_score":-0.17573034623637795},{"text":"And it wouldn't it just kind of went through and beeped a couple of times and then said no answer.","start":43.965,"end":48.285,"sentiment":"neutral","sentiment_score":-0.30654197186231613},{"text":"And I was like, that's really strange.","start":48.285,"end":49.745,"sentiment":"negative","sentiment_score":-0.3817102483340672},{"text":"Yeah.","start":64.05,"end":64.29,"sentiment":"neutral","sentiment_score":-0.01552544254809618}],"sentiment":"neutral","sentiment_score":-0.2745006398957533,"num_words":48,"start":37.35,"end":64.29},{"sentences":[{"text":"No.","start":64.29,"end":64.53,"sentiment":"neutral","sentiment_score":-0.03409808874130249},{"text":"That's okay.","start":64.53,"end":65.35,"sentiment":"neutral","sentiment_score":0.0043261093087494365},{"text":"Yeah.","start":66.69,"end":66.85,"sentiment":"neutral","sentiment_score":0.13074734807014465},{"text":"That's a good Yeah.","start":66.85,"end":68.884995,"sentiment":"neutral","sentiment_score":0.23674789816141129},{"text":"Yeah.","start":68.945,"end":69.024994,"sentiment":"neutral","sentiment_score":0.1538851410150528}],"sentiment":"neutral","sentiment_score":0.134019801289671,"num_words":9,"start":64.29,"end":69.024994},{"sentences":[{"text":"And that's why we also send out the text message as well.","start":69.024994,"end":71.505,"sentiment":"neutral","sentiment_score":0.17058670644958815},{"text":"So at least, you know, we've tried to call.","start":71.505,"end":73.505,"sentiment":"neutral","sentiment_score":0.1268402644329601},{"text":"If there's an issue or you're just unavailable, you can just let us know.","start":73.505,"end":76.865,"sentiment":"neutral","sentiment_score":0.09366040330912385},{"text":"So it's easy enough.","start":76.865,"end":78.005,"sentiment":"neutral","sentiment_score":0.17072706297039986},{"text":"Yeah.","start":78.30499,"end":78.80499,"sentiment":"neutral","sentiment_score":0.10482800006866456}],"sentiment":"neutral","sentiment_score":0.1321896188892424,"num_words":40,"start":69.024994,"end":78.80499},{"sentences":[{"text":"All good.","start":83.41,"end":84.23,"sentiment":"positive","sentiment_score":0.34647276997566223},{"text":"Well, I just had to put things a bit of a general catch up.","start":84.53,"end":87.01,"sentiment":"neutral","sentiment_score":0.07787893446428436},{"text":"I know one of the things we sort of talked about when we did the annual review last year was that we wanted to do these catch ups a bit more regularly with you to kinda give you an idea of what's been going on with your super a bit more regularly and just sort of see how things are going for you as well.","start":87.01,"end":101.465,"sentiment":"neutral","sentiment_score":0.16115359354477662},{"text":"So I won't take up too much of your time because you've probably had a very long day.","start":101.604996,"end":106.185,"sentiment":"neutral","sentiment_score":-0.1949029616597626},{"text":"Fantastic.","start":110.04,"end":110.54,"sentiment":"positive","sentiment_score":0.7291575074195862}],"sentiment":"neutral","sentiment_score":0.09479138400405646,"num_words":100,"start":83.41,"end":110.54},{"sentences":[{"text":"All good.","start":110.92,"end":111.66,"sentiment":"positive","sentiment_score":0.6305504739284515},{"text":"Now I see probably around about March, you would have received an email from us.","start":111.880005,"end":115.96,"sentiment":"neutral","sentiment_score":0.04681543248395125},{"text":"Do you remember receiving an email about a change in your investments?","start":115.96,"end":119.42,"sentiment":"neutral","sentiment_score":0.007245587805906932},{"text":"No.","start":125.045,"end":125.445,"sentiment":"neutral","sentiment_score":-0.04536231979727745},{"text":"That that's okay.","start":125.445,"end":127.305,"sentiment":"neutral","sentiment_score":-0.014070070659120878}],"sentiment":"neutral","sentiment_score":0.059475968394315605,"num_words":33,"start":110.92,"end":127.305},{"sentences":[{"text":"Not a problem at all.","start":127.605,"end":129.30501,"sentiment":"neutral","sentiment_score":0.12426039278507232},{"text":"Now one of the things we have sort of noticed in recent months, we came back in January from our Christmas break, essentially, and we had a bit of a look at all the portfolios and what was sort of happening with Super.","start":129.765,"end":140.20999,"sentiment":"neutral","sentiment_score":-0.014189289552484488},{"text":"We had sort of noticed that one of your underlying investments has been underperforming a little bit.","start":140.20999,"end":145.17,"sentiment":"neutral","sentiment_score":-0.19098733540843515},{"text":"So you originally had the Ben along Australian equities managed fund in your portfolio, And the idea of having that in there was it was meant to be more of an actively managed fund.","start":145.17,"end":155.165,"sentiment":"neutral","sentiment_score":-0.01950748503098593},{"text":"So the investment manager of Van Alarm are trying to buy and sell investors.","start":155.165,"end":159.325,"sentiment":"neutral","sentiment_score":-0.012739444151520729}],"sentiment":"neutral","sentiment_score":-0.03608167166327151,"num_words":113,"start":127.605,"end":159.325},{"sentences":[{"text":"They're trying to outperform against the market and about and it in whatever industry that they're trying to outperform against.","start":159.325,"end":166.22499,"sentiment":"neutral","sentiment_score":-0.04851553961634636},{"text":"They actually haven't been able to do that, and it was kinda holding your portfolio back a little bit as well.","start":167.06,"end":172.1,"sentiment":"neutral","sentiment_score":-0.2610422521829605},{"text":"So when we sort of had a look at it, you were down from the reports, I can see you were down around about you had about 8% in there, but you were down about 8% for Biggie.","start":172.1,"end":182.565,"sentiment":"neutral","sentiment_score":-0.11545715226154578},{"text":"So it you had quite a big drop in your portfolio there without with that holding.","start":183.10501,"end":188.545,"sentiment":"neutral","sentiment_score":-0.2786383042111993},{"text":"So what we sort of did in March was we sent out an a record of advice to everyone, and we've actually moved you out of that investment.","start":188.545,"end":196.13,"sentiment":"neutral","sentiment_score":-0.04020546525550474}],"sentiment":"neutral","sentiment_score":-0.13352468104586307,"num_words":123,"start":159.325,"end":196.13},{"sentences":[{"text":"So we did sell it off, and we've moved you into something called the BetaShares a 200 or the Australian two 100.","start":196.43001,"end":202.85,"sentiment":"neutral","sentiment_score":0.027334186671809715},{"text":"This investment is more of a passively managed investment.","start":203.95001,"end":207.255,"sentiment":"neutral","sentiment_score":0.2760772589180205},{"text":"It's actually cheaper, so it is a lot cheaper to hold the a 200 than it was to hold Benelon.","start":207.255,"end":212.615,"sentiment":"neutral","sentiment_score":0.28035190850496294},{"text":"So you're actually saving in investment fees, which is good, but it's also more diversified as well.","start":212.615,"end":218.215,"sentiment":"positive","sentiment_score":0.4139373527346727},{"text":"So one of the big things with Benelon in your portfolio, It was holding around between 15 to 25 different investment options depending on what they had in their portfolio at that particular time frame.","start":218.215,"end":230.62999,"sentiment":"neutral","sentiment_score":0.06556130365601608}],"sentiment":"neutral","sentiment_score":0.17499675953001217,"num_words":103,"start":196.43001,"end":230.62999},{"sentences":[{"text":"With the the BetaShares a 200, you're tracking the top 200 companies on the ASX.","start":231.17,"end":236.15,"sentiment":"neutral","sentiment_score":0.20102398693561555},{"text":"So tracking 200 companies as opposed to 15 or 25 is gonna give you much more diversified exposure, which helps to reduce your overall risk as well.","start":236.55501,"end":246.635,"sentiment":"positive","sentiment_score":0.4151101068214134},{"text":"So that's one good thing about changing that investment up for you.","start":246.635,"end":250.155,"sentiment":"positive","sentiment_score":0.6537275339166323},{"text":"Okay?","start":250.155,"end":250.655,"sentiment":"neutral","sentiment_score":0.23069298267364505},{"text":"Yeah.","start":252.23999,"end":252.56,"sentiment":"neutral","sentiment_score":0.10689835250377656}],"sentiment":"positive","sentiment_score":0.40010097197123934,"num_words":56,"start":231.17,"end":252.56},{"sentences":[{"text":"The Yes.","start":252.56,"end":253.68,"sentiment":"neutral","sentiment_score":0.13428247720003128},{"text":"Fine.","start":253.68,"end":254.18,"sentiment":"neutral","sentiment_score":0.16407695412635803},{"text":"That's right.","start":259.44,"end":259.91998,"sentiment":"neutral","sentiment_score":0.21411412954330444},{"text":"Yeah.","start":259.91998,"end":260.24,"sentiment":"neutral","sentiment_score":0.24556751549243927},{"text":"One of the good things I like about the a 200 is that it tracks the the top 200 companies on the ASX.","start":260.24,"end":266.26,"sentiment":"positive","sentiment_score":0.42582516177840857}],"sentiment":"positive","sentiment_score":0.37587642772444363,"num_words":29,"start":252.56,"end":266.26},{"sentences":[{"text":"And in order for companies to be in the a 200 or to be in the indices that track the top 200, they essentially have to meet a certain criteria.","start":266.575,"end":274.755,"sentiment":"neutral","sentiment_score":0.25186586181322734},{"text":"So what happens is the makers of the indices, they essentially meet every quarter their investment committee, and they determine what companies are eligible to be in the top 200 companies.","start":275.45502,"end":286.36,"sentiment":"neutral","sentiment_score":0.14501688413081631},{"text":"If they if one of these companies no longer meets the criteria, they actually moved out and something else is put in its place.","start":286.9,"end":293.88,"sentiment":"neutral","sentiment_score":0.007198272738605738},{"text":"So this type of investment is much better for you because you're always tracking the top 200 companies.","start":294.13498,"end":299.91498,"sentiment":"positive","sentiment_score":0.3902908381488588},{"text":"And when a company no longer meets the criteria to be in that top 200, they're actually removed out and replaced with something else.","start":300.215,"end":306.99,"sentiment":"neutral","sentiment_score":0.09528094064444304}],"sentiment":"neutral","sentiment_score":0.1695766572466516,"num_words":127,"start":266.575,"end":306.99},{"sentences":[{"text":"So it's kind of making sure you're always tracking the top 200 companies plus the fact that it's the top 200.","start":307.87,"end":313.07,"sentiment":"positive","sentiment_score":0.4016094888959612},{"text":"It means that you're getting more diversification.","start":313.07,"end":314.93,"sentiment":"positive","sentiment_score":0.5125587114265987},{"text":"And one of the best ways to mitigate risk is to diversify your portfolio.","start":315.63,"end":319.65,"sentiment":"positive","sentiment_score":0.49498194456100464},{"text":"So this is definitely achieving that for you.","start":319.78998,"end":322.13,"sentiment":"positive","sentiment_score":0.7091180831193924},{"text":"And it's also cheaper, so you're actually saving on investment fees as well, which means more money stays invested in your super working harder and compounding towards your retirement goals, which is a positive.","start":323.095,"end":334.315,"sentiment":"positive","sentiment_score":0.674439829062013}],"sentiment":"positive","sentiment_score":0.5661351943299884,"num_words":84,"start":307.87,"end":334.315},{"sentences":[{"text":"Okay?","start":334.615,"end":335.115,"sentiment":"positive","sentiment_score":0.41705459356307983},{"text":"That's exactly right.","start":338.57,"end":339.85,"sentiment":"positive","sentiment_score":0.585477888584137},{"text":"Yeah.","start":339.85,"end":340.25,"sentiment":"positive","sentiment_score":0.34838590025901794},{"text":"We wanna keep more money invested so that you it it is compounding and working harder.","start":340.25,"end":345.47,"sentiment":"positive","sentiment_score":0.4175773016177118},{"text":"All that money that stays invested gets invested into that port into those portfolios or the portfolio that you have in your super for the investments there.","start":345.93,"end":352.755,"sentiment":"neutral","sentiment_score":0.15758098496331108}],"sentiment":"neutral","sentiment_score":0.28037078290556866,"num_words":48,"start":334.615,"end":352.755},{"sentences":[{"text":"We want them to generate more income, which goes in your cash account, which we then use to reinvest back into your portfolio, and that's what compounding is.","start":353.795,"end":361.555,"sentiment":"positive","sentiment_score":0.35440813058188986},{"text":"So I just wanted to sort of touch base and see if you'd noted seen that email there.","start":361.555,"end":367.075,"sentiment":"neutral","sentiment_score":0.14471118566062716},{"text":"If you haven't, give you a bit of an update on some of the changes that we have made.","start":367.075,"end":371.22,"sentiment":"neutral","sentiment_score":0.10376387403199547},{"text":"Yeah.","start":371.28,"end":371.78,"sentiment":"neutral","sentiment_score":0.09075450897216795},{"text":"Yeah.","start":378.96,"end":379.44,"sentiment":"neutral","sentiment_score":0.1937546730041504}],"sentiment":"neutral","sentiment_score":0.22066047442937964,"num_words":67,"start":353.795,"end":379.44},{"sentences":[{"text":"All good.","start":379.44,"end":380.08002,"sentiment":"positive","sentiment_score":0.40052348375320435},{"text":"So at the moment, that's okay.","start":380.08002,"end":383.44498,"sentiment":"neutral","sentiment_score":0.04967283519605795},{"text":"I'm just quickly pulling up your annual review documents from last year just to see what your balance was when we touched base last year to give you a proper update there.","start":383.66498,"end":391.60498,"sentiment":"neutral","sentiment_score":0.08750519820023328},{"text":"So we have, sorry, so your balance as of when we touched base in December there was $245,003.39, and then we've got a balance now.","start":391.985,"end":406.38,"sentiment":"neutral","sentiment_score":0.08116405248641968},{"text":"So we're sitting at 250529¢.","start":406.38,"end":411.785,"sentiment":"neutral","sentiment_score":0.17642272263765335}],"sentiment":"neutral","sentiment_score":0.09614554382320764,"num_words":70,"start":379.44,"end":411.785},{"sentences":[{"text":"So you've definitely seen a bit of an increase in the year, which is fantastic.","start":411.925,"end":415.705,"sentiment":"positive","sentiment_score":0.6578206141789754},{"text":"The portfolio from the last twelve months, look, it's you're up, which is good to see.","start":417.04498,"end":423.18,"sentiment":"positive","sentiment_score":0.4879386741667986},{"text":"You're definitely up from where we were in December.","start":423.18,"end":425.19998,"sentiment":"neutral","sentiment_score":0.25534657885630924},{"text":"However, you're only up by about 1.76%.","start":425.25998,"end":429.02,"sentiment":"neutral","sentiment_score":0.10813289401786667},{"text":"So because Bennelong was underperforming there, it had dragged your portfolio back a little bit.","start":429.02,"end":433.74,"sentiment":"neutral","sentiment_score":-0.22375289648771285}],"sentiment":"neutral","sentiment_score":0.2802110325785414,"num_words":62,"start":411.925,"end":433.74},{"sentences":[{"text":"Your balance is still definitely higher, which is a positive.","start":433.74,"end":436.47998,"sentiment":"positive","sentiment_score":0.3356085754930973},{"text":"But the fact that we just need to kinda keep it going a little bit harder.","start":437.435,"end":440.89502,"sentiment":"neutral","sentiment_score":-0.29274109937250614},{"text":"The other side of things is that with what's been happening globally with the war and everything, that's also had a bit of an effect on volatility as well, which has also seen the returns a bit lower for the year.","start":441.195,"end":453.06998,"sentiment":"neutral","sentiment_score":-0.307979545578724},{"text":"So what we sort of wanna see is what happens from now when we've made that change in March, letting everything kinda settle, and then allowing your portfolio to recover back from that change from removing Benelon, but also from the volatility we're seeing this year.","start":453.06998,"end":468.255,"sentiment":"neutral","sentiment_score":-0.0398477826712896},{"text":"So I would probably expect the returns to be a little bit lower than what we'd sort of hope or be chasing for this year just because of what we've kinda seen with the the ups and downs between The US and the Iraq Iran war, but then also with the change in Bennelong.","start":468.255,"end":482.59998,"sentiment":"neutral","sentiment_score":-0.19391450272114188}],"sentiment":"neutral","sentiment_score":-0.15724140331483707,"num_words":167,"start":433.74,"end":482.59998},{"sentences":[{"text":"But once that your portfolio sort of settles, we should hopefully see a bit more growth moving forward.","start":482.65997,"end":488.02,"sentiment":"positive","sentiment_score":0.36291924574308926},{"text":"But the balance from where you were in December is definitely up.","start":488.02,"end":492.34,"sentiment":"positive","sentiment_score":0.4892420694231987},{"text":"So from 245,000 just to just over 250.","start":492.34,"end":496.63498,"sentiment":"positive","sentiment_score":0.44210685789585114},{"text":"So it's working in the right direction still.","start":496.63498,"end":498.895,"sentiment":"positive","sentiment_score":0.524908784776926},{"text":"Yep.","start":502.715,"end":503.215,"sentiment":"neutral","sentiment_score":0.10882341861724854}],"sentiment":"positive","sentiment_score":0.43081701737135014,"num_words":47,"start":482.65997,"end":503.215},{"sentences":[{"text":"So you it looks like not quite.","start":506.8,"end":514.24,"sentiment":"neutral","sentiment_score":-0.07954674320561546},{"text":"Because you had a little bit higher of a balance before you took that money out.","start":514.24,"end":519.14,"sentiment":"neutral","sentiment_score":-0.10325832245871425},{"text":"Yeah.","start":519.2,"end":519.7,"sentiment":"neutral","sentiment_score":-0.0027924412861466408},{"text":"Yeah.","start":520.08,"end":520.58,"sentiment":"neutral","sentiment_score":0.0005630776286125183},{"text":"Your balance is a little bit higher.","start":521.075,"end":522.855,"sentiment":"neutral","sentiment_score":-0.004624854108052594}],"sentiment":"neutral","sentiment_score":-0.07011136575601995,"num_words":32,"start":506.8,"end":522.855},{"sentences":[{"text":"Well, it's saying here when I look back at June last year, your balance then was about $313,008.78.","start":523.555,"end":532.775,"sentiment":"neutral","sentiment_score":0.006595276451359193},{"text":"Yep.","start":534.355,"end":534.855,"sentiment":"neutral","sentiment_score":0.022123469039797783},{"text":"Yes.","start":535.06,"end":535.56,"sentiment":"neutral","sentiment_score":0.02434791997075081},{"text":"Yeah.","start":536.34,"end":536.84,"sentiment":"neutral","sentiment_score":0.047851044684648514},{"text":"So we haven't quite made that back yet, but we're on the right track.","start":536.98004,"end":540.36005,"sentiment":"neutral","sentiment_score":0.20777755603194237}],"sentiment":"neutral","sentiment_score":0.0891978055504816,"num_words":35,"start":523.555,"end":540.36005},{"sentences":[{"text":"Oh, so the the fund so when you go to do your tax return, the money that you have taken out of super, that will essentially be all included in your tax return.","start":550.695,"end":565.61,"sentiment":"neutral","sentiment_score":-0.0002585140649567951},{"text":"The government already adds that on there.","start":565.61,"end":568.02997,"sentiment":"neutral","sentiment_score":0.005957660664405141},{"text":"If for any reason you've paid too much tax, they will adjust it.","start":568.64996,"end":573.14996,"sentiment":"neutral","sentiment_score":-0.13235610379622534},{"text":"But, normally, they don't normally, you don't get anything different back.","start":574.08997,"end":578.49,"sentiment":"neutral","sentiment_score":-0.08590645410797813},{"text":"Normally, they're pretty good with working out how much tax you need to pay.","start":578.49,"end":582.565,"sentiment":"neutral","sentiment_score":0.09962356330028602}],"sentiment":"neutral","sentiment_score":-0.015867920484966956,"num_words":78,"start":550.695,"end":582.565},{"sentences":[{"text":"I'm pretty it was a lot.","start":583.265,"end":586.80505,"sentiment":"neutral","sentiment_score":-0.1498301892230908},{"text":"It was.","start":587.185,"end":587.905,"sentiment":"neutral","sentiment_score":-0.10617474466562271},{"text":"It was a lot.","start":587.905,"end":589.025,"sentiment":"neutral","sentiment_score":-0.11089296266436577},{"text":"Yeah.","start":589.025,"end":589.34503,"sentiment":"neutral","sentiment_score":-0.05363097041845322},{"text":"It was a significant amount.","start":589.34503,"end":590.965,"sentiment":"neutral","sentiment_score":-0.12190990895032883}],"sentiment":"neutral","sentiment_score":-0.12322683280540837,"num_words":18,"start":583.265,"end":590.965},{"sentences":[{"text":"Yeah.","start":594.97,"end":595.47,"sentiment":"neutral","sentiment_score":-0.1184130236506462},{"text":"Yeah.","start":598.08997,"end":598.58997,"sentiment":"neutral","sentiment_score":-0.06045868992805481},{"text":"Yeah.","start":603.13,"end":603.63,"sentiment":"neutral","sentiment_score":-0.185088574886322},{"text":"That's exactly right.","start":611.545,"end":612.745,"sentiment":"neutral","sentiment_score":-0.09510008742411931},{"text":"If you if they could have waited another twelve months and let you go to 60, then you could have withdrawn that completely tax free, and that 20 odd thousand would not have come out.","start":612.745,"end":621.565,"sentiment":"negative","sentiment_score":-0.4520323744841984}],"sentiment":"negative","sentiment_score":-0.4017169184801055,"num_words":41,"start":594.97,"end":621.565},{"sentences":[{"text":"But yeah.","start":622.56,"end":623.62,"sentiment":"neutral","sentiment_score":-0.13760459423065186},{"text":"Yeah.","start":623.68,"end":624.18,"sentiment":"neutral","sentiment_score":-0.07997288554906845},{"text":"It's a it's a do you mean the super or the dentist?","start":625.27997,"end":632.1,"sentiment":"neutral","sentiment_score":-0.26214682807524997},{"text":"Sorry.","start":632.16,"end":632.66,"sentiment":"neutral","sentiment_score":-0.18465225398540497},{"text":"Oh, yes.","start":636.66504,"end":637.22504,"sentiment":"neutral","sentiment_score":-0.04438574053347111}],"sentiment":"neutral","sentiment_score":-0.2096870969980955,"num_words":18,"start":622.56,"end":637.22504},{"sentences":[{"text":"Yes.","start":637.22504,"end":637.72504,"sentiment":"neutral","sentiment_score":-0.01140874344855547},{"text":"Yes.","start":638.025,"end":638.42505,"sentiment":"neutral","sentiment_score":-0.013458559289574625},{"text":"Sorry.","start":638.42505,"end":638.74506,"sentiment":"neutral","sentiment_score":-0.09376110881567},{"text":"They see it's all coming.","start":638.74506,"end":640.025,"sentiment":"neutral","sentiment_score":-0.1639605700969696},{"text":"Absolutely.","start":640.025,"end":640.525,"sentiment":"neutral","sentiment_score":0.02338254824280739}],"sentiment":"neutral","sentiment_score":-0.10167207931064898,"num_words":9,"start":637.22504,"end":640.525},{"sentences":[{"text":"Yeah.","start":643.145,"end":643.645,"sentiment":"neutral","sentiment_score":-0.08474519848823547},{"text":"Well yeah.","start":646.505,"end":649.35004,"sentiment":"neutral","sentiment_score":-0.22423915937542915},{"text":"And it's more it's more not to do with them touching your money.","start":649.35004,"end":652.87,"sentiment":"neutral","sentiment_score":-0.17432679923681113},{"text":"It's essentially looking at because it's an early condition of release.","start":652.87,"end":656.07,"sentiment":"neutral","sentiment_score":-0.026960434900088745},{"text":"So under the CIS Act, the idea of having sleeper is that it's held meant to be held in trust for the benefit of the client at all, the the beneficiary, so yourself, at retirement.","start":656.07,"end":666.645,"sentiment":"neutral","sentiment_score":0.04233467827018882}],"sentiment":"neutral","sentiment_score":-0.026037466963903317,"num_words":62,"start":643.145,"end":666.645},{"sentences":[{"text":"And that's why they kinda have these access points.","start":667.585,"end":670.545,"sentiment":"neutral","sentiment_score":0.034710242309504084},{"text":"So the government technically doesn't actually see it as your money until you made a condition of the lease.","start":670.545,"end":675.685,"sentiment":"neutral","sentiment_score":-0.056537255252662455},{"text":"As much as it is part of your income, that's just the way it is sort of seen, and that's why they have these conditions of belief.","start":675.825,"end":683.11,"sentiment":"neutral","sentiment_score":-0.02945833880868223},{"text":"So it's meant to deter people from trying to access the funds because there is such a high tax consequence for drawing the money at early.","start":683.11,"end":691.53,"sentiment":"negative","sentiment_score":-0.4117091942865115},{"text":"There is you know, it is meant to be a deterrent, but it doesn't really work as a deterrent because things happen in life and we need money quickly, and it's generally the best way to get those funds quickly.","start":692.56494,"end":703.14496,"sentiment":"neutral","sentiment_score":-0.1406337046995759}],"sentiment":"neutral","sentiment_score":-0.14782626492794881,"num_words":121,"start":667.585,"end":703.14496},{"sentences":[{"text":"So no.","start":703.365,"end":704.425,"sentiment":"neutral","sentiment_score":-0.15468531847000122},{"text":"I understand.","start":704.485,"end":705.14496,"sentiment":"neutral","sentiment_score":-0.10401850938796997},{"text":"Yeah.","start":712.99,"end":713.49,"sentiment":"neutral","sentiment_score":0.1429802179336548},{"text":"Yeah.","start":717.71,"end":718.21,"sentiment":"neutral","sentiment_score":0.00268637016415596},{"text":"Yeah.","start":730.625,"end":731.125,"sentiment":"neutral","sentiment_score":-0.029377764090895653}],"sentiment":"neutral","sentiment_score":-0.057302690244146755,"num_words":7,"start":703.365,"end":731.125},{"sentences":[{"text":"Yep.","start":731.90497,"end":732.40497,"sentiment":"neutral","sentiment_score":-0.006989925168454647},{"text":"Oh, absolutely.","start":734.01,"end":734.99,"sentiment":"neutral","sentiment_score":-0.10959388315677643},{"text":"Absolutely.","start":736.25,"end":736.75,"sentiment":"neutral","sentiment_score":0.04096885025501251},{"text":"Yeah.","start":737.85004,"end":738.25,"sentiment":"neutral","sentiment_score":-0.014406532049179075},{"text":"No.","start":738.25,"end":738.49,"sentiment":"neutral","sentiment_score":-0.18370050191879272}],"sentiment":"neutral","sentiment_score":-0.06388597919916113,"num_words":6,"start":731.90497,"end":738.49},{"sentences":[{"text":"Definitely.","start":738.49,"end":738.99,"sentiment":"neutral","sentiment_score":-0.17114433646202087},{"text":"I've seen that happen plenty of times.","start":739.13,"end":741.07,"sentiment":"neutral","sentiment_score":-0.14912002214363643},{"text":"Yeah.","start":741.77,"end":742.09,"sentiment":"neutral","sentiment_score":-0.054649803787469864},{"text":"They just go and get some dodgy bills and go and claim the money.","start":742.09,"end":745.53,"sentiment":"neutral","sentiment_score":-0.11963671552283424},{"text":"The ACO say, yeah.","start":745.53,"end":746.89,"sentiment":"neutral","sentiment_score":0.0008272146806120872}],"sentiment":"neutral","sentiment_score":-0.10893479458711765,"num_words":27,"start":738.49,"end":746.89},{"sentences":[{"text":"Take it.","start":746.89,"end":747.29004,"sentiment":"neutral","sentiment_score":0.04284762218594551},{"text":"It's fine.","start":747.29004,"end":748.03,"sentiment":"neutral","sentiment_score":0.171371690928936},{"text":"They pay the tax on it, and they keep the funds themselves and just spend it elsewhere, and there's nothing to stop them from doing that.","start":748.455,"end":754.29504,"sentiment":"neutral","sentiment_score":-0.04365157909118212},{"text":"So, you know, I completely get where you're coming from.","start":754.29504,"end":756.775,"sentiment":"neutral","sentiment_score":0.0904540129005909},{"text":"Absolutely.","start":756.775,"end":757.275,"sentiment":"neutral","sentiment_score":0.1786506026983261}],"sentiment":"neutral","sentiment_score":0.009187519550323486,"num_words":41,"start":746.89,"end":757.275},{"sentences":[{"text":"Yeah.","start":758.53503,"end":759.03503,"sentiment":"neutral","sentiment_score":0.017476990818977356},{"text":"No.","start":766.49,"end":766.89,"sentiment":"neutral","sentiment_score":-0.11212080717086792},{"text":"So the idea of the the idea is that when you claim those funds, the super fund is deducted tax from that money.","start":766.89,"end":775.415,"sentiment":"neutral","sentiment_score":0.018418684277845467},{"text":"So that's essentially supposed to be how much tax you should have paid.","start":775.555,"end":780.055,"sentiment":"neutral","sentiment_score":0.06586375316748252},{"text":"It should not impact your tax return in any way, shape, or form.","start":780.275,"end":784.215,"sentiment":"neutral","sentiment_score":0.022279631059903365}],"sentiment":"neutral","sentiment_score":0.028918625823422976,"num_words":51,"start":758.53503,"end":784.215},{"sentences":[{"text":"You shouldn't have to pay any additional tax.","start":784.675,"end":786.675,"sentiment":"neutral","sentiment_score":-0.1073224755236879},{"text":"It's all technically being accounted for.","start":786.675,"end":789.175,"sentiment":"neutral","sentiment_score":-0.0059735241035620374},{"text":"Whilst the money is added to your assessable income, it's not assessable taxable income.","start":789.33997,"end":794.14,"sentiment":"neutral","sentiment_score":-0.09682555443474225},{"text":"So there's two different ways of looking at it for the ATO, and they look at what's assessable income.","start":794.14,"end":799.83997,"sentiment":"neutral","sentiment_score":-0.020496815761649294},{"text":"So they'll they'll look at, you know, you taking that money out and add it onto your total growth income for the year, but it's not considered assessable taxable income because you've already paid tax on that money, and you paid it at a much higher rate too.","start":799.89996,"end":813.815,"sentiment":"neutral","sentiment_score":-0.07265599355256806}],"sentiment":"neutral","sentiment_score":-0.06449374632517758,"num_words":95,"start":784.675,"end":813.815},{"sentences":[{"text":"So yeah.","start":813.815,"end":820.74,"sentiment":"neutral","sentiment_score":-0.13675915077328682},{"text":"It's a it's a the because it's being pulled out of super because it's being pulled out of the super system.","start":820.74,"end":826.1,"sentiment":"neutral","sentiment_score":-0.14169893449261076},{"text":"And the idea of the super system is that when money goes in there, it's taxed with concessional rate.","start":826.1,"end":831.08,"sentiment":"neutral","sentiment_score":-0.0722073696945843},{"text":"So if you're accessing it early, they think because they're taxed at a lower rate going in, it should realistically be taxed at a higher rate going out if you're under that con if you don't meet that condition of release, like you turn 60 and retire.","start":831.305,"end":845.485,"sentiment":"neutral","sentiment_score":-0.1493442362927376},{"text":"It's a little bit weird and convoluted the way it is.","start":845.70996,"end":847.87,"sentiment":"negative","sentiment_score":-0.5746510381048376}],"sentiment":"neutral","sentiment_score":-0.17961476475000382,"num_words":100,"start":813.815,"end":847.87},{"sentences":[{"text":"There's a lot of rules with the super system I definitely don't agree with.","start":847.87,"end":851.41,"sentiment":"negative","sentiment_score":-0.5061993854386466},{"text":"I can also tell you that people who have TBD, so if you claim total permanent disability and that's paid for through your super, that is also taxed.","start":851.95,"end":862.91504,"sentiment":"neutral","sentiment_score":-0.16038030652063234},{"text":"And I don't think anyone who claims TBD or can never go back to work again due to permanent disability should ever be taxed for anything.","start":863.135,"end":871.075,"sentiment":"negative","sentiment_score":-0.3507268744019362},{"text":"But those who claim TBD cover, when it comes out of the super system, it is also taxed the same way that money that you paid was taxed as well.","start":871.615,"end":880.16003,"sentiment":"neutral","sentiment_score":-0.1971182366212209},{"text":"And I have a huge problem with people who are disabled or claiming TBD because they can never work again being completely taxed.","start":880.54004,"end":887.865,"sentiment":"negative","sentiment_score":-0.5686396399269933}],"sentiment":"neutral","sentiment_score":-0.32800493826550886,"num_words":121,"start":847.87,"end":887.865},{"sentences":[{"text":"There's a lot of rules that we as advisers think are really silly, but, unfortunately, it's what happens when lawmakers get together and they're, you know, sitting in 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cover.","start":913.11,"end":920.575,"sentiment":"neutral","sentiment_score":-0.05583211341324974},{"text":"They just pay that early bulk just still alive.","start":920.955,"end":923.355,"sentiment":"neutral","sentiment_score":-0.0416706254084905},{"text":"You normally have to be able to show that you're not gonna be your the doctors are expecting you to have passed away within one to two years of the diagnosis or of the the claim, that is completely tax free.","start":923.355,"end":935.57996,"sentiment":"neutral","sentiment_score":-0.0989822479101216},{"text":"That is completely tax free.","start":935.8,"end":937.16,"sentiment":"neutral","sentiment_score":0.048207030072808264}],"sentiment":"neutral","sentiment_score":-0.06843911471466223,"num_words":75,"start":911.99,"end":937.16},{"sentences":[{"text":"That is life cover.","start":937.16,"end":938.27997,"sentiment":"neutral","sentiment_score":0.08348204474896193},{"text":"That is different.","start":938.27997,"end":939.07996,"sentiment":"neutral","sentiment_score":-0.016087889671325684},{"text":"Yeah.","start":939.07996,"end":939.39996,"sentiment":"neutral","sentiment_score":0.03327033296227455},{"text":"That's absolutely different.","start":939.39996,"end":940.68,"sentiment":"neutral","sentiment_score":-0.00499726552516222},{"text":"Yeah.","start":940.68,"end":941.18,"sentiment":"neutral","sentiment_score":0.014319971203804016}],"sentiment":"neutral","sentiment_score":0.026521918131038547,"num_words":12,"start":937.16,"end":941.18},{"sentences":[{"text":"Yeah.","start":944.04,"end":944.54,"sentiment":"neutral","sentiment_score":-0.003245687112212181},{"text":"I know.","start":945.63995,"end":946.3,"sentiment":"neutral","sentiment_score":-0.17806048691272736},{"text":"All these rules.","start":946.695,"end":947.755,"sentiment":"neutral","sentiment_score":-0.1745653599500656},{"text":"Oh, I 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done?","start":960.455,"end":972.01996,"sentiment":"neutral","sentiment_score":0.17277271460209573}],"sentiment":"neutral","sentiment_score":0.12247590605041077,"num_words":29,"start":954.455,"end":972.01996},{"sentences":[{"text":"Yeah.","start":972.01996,"end":972.51996,"sentiment":"neutral","sentiment_score":-0.02169906161725521},{"text":"Yeah.","start":978.03503,"end":978.53503,"sentiment":"neutral","sentiment_score":-0.016809530556201935},{"text":"Wow.","start":981.955,"end":982.455,"sentiment":"neutral","sentiment_score":-0.1062554344534874},{"text":"Oh, 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crazy.","start":1015.885,"end":1016.785,"sentiment":"neutral","sentiment_score":-0.2414177656173706},{"text":"Yeah.","start":1017.805,"end":1018.305,"sentiment":"neutral","sentiment_score":-0.15569746494293213}],"sentiment":"neutral","sentiment_score":-0.26048124581575394,"num_words":8,"start":1001.39996,"end":1018.305},{"sentences":[{"text":"That's really strange.","start":1030.8,"end":1032.48,"sentiment":"negative","sentiment_score":-0.5805923541386923},{"text":"So it's like an illegal hospital, 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insane.","start":1067.355,"end":1068.255,"sentiment":"neutral","sentiment_score":-0.24351337552070618},{"text":"Wow.","start":1070.315,"end":1070.815,"sentiment":"neutral","sentiment_score":0.15689727663993835},{"text":"Because yeah.","start":1070.875,"end":1076.655,"sentiment":"neutral","sentiment_score":0.07312118075788021}],"sentiment":"neutral","sentiment_score":-0.07034671325236559,"num_words":10,"start":1057.53,"end":1076.655},{"sentences":[{"text":"Okay.","start":1077.755,"end":1078.255,"sentiment":"neutral","sentiment_score":0.015213401056826116},{"text":"How does it?","start":1078.715,"end":1079.695,"sentiment":"neutral","sentiment_score":-0.007112455864747365},{"text":"Oh, do you?","start":1081.6499,"end":1082.7699,"sentiment":"neutral","sentiment_score":-0.016210944081346195},{"text":"Wow.","start":1082.7699,"end":1083.25,"sentiment":"neutral","sentiment_score":-0.16980665922164917},{"text":"That would be hard with eating if they're giving you many, like, lots of restrictions on what you can and can't eat and do.","start":1083.25,"end":1088.63,"sentiment":"negative","sentiment_score":-0.4739351247747739}],"sentiment":"negative","sentiment_score":-0.36246895164367743,"num_words":32,"start":1077.755,"end":1088.63},{"sentences":[{"text":"Oh.","start":1092.37,"end":1092.87,"sentiment":"neutral","sentiment_score":-0.03129393979907036},{"text":"Oh, Maddie.","start":1094.515,"end":1095.075,"sentiment":"neutral","sentiment_score":-0.07483012415468693},{"text":"I'm sorry.","start":1095.075,"end":1095.8151,"sentiment":"neutral","sentiment_score":-0.26940494775772095},{"text":"Oh.","start":1101.955,"end":1102.455,"sentiment":"neutral","sentiment_score":-0.3023427128791809},{"text":"Oh, all the delicious things to 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can you feel can you feel, like, the mini gums and stuff?","start":1136.63,"end":1140.39,"sentiment":"neutral","sentiment_score":-0.03570949056973824},{"text":"Can you feel the the metal?","start":1140.39,"end":1142.95,"sentiment":"neutral","sentiment_score":-0.058543446163336434}],"sentiment":"neutral","sentiment_score":-0.041050044650381264,"num_words":22,"start":1134.95,"end":1142.95},{"sentences":[{"text":"The well, there's a screw, isn't it?","start":1142.95,"end":1145.05,"sentiment":"neutral","sentiment_score":-0.07789667216794831},{"text":"Oh, okay.","start":1155.475,"end":1156.215,"sentiment":"neutral","sentiment_score":0.04256503563374281},{"text":"Okay.","start":1173.97,"end":1174.37,"sentiment":"neutral","sentiment_score":0.08738897740840912},{"text":"Yeah.","start":1174.37,"end":1174.69,"sentiment":"neutral","sentiment_score":0.1068810448050499},{"text":"Right.","start":1174.69,"end":1175.19,"sentiment":"neutral","sentiment_score":0.15037870407104492}],"sentiment":"neutral","sentiment_score":-0.009624825635304054,"num_words":12,"start":1142.95,"end":1175.19},{"sentences":[{"text":"Wow.","start":1175.41,"end":1175.91,"sentiment":"positive","sentiment_score":0.3873669505119324},{"text":"No.","start":1183.445,"end":1183.845,"sentiment":"neutral","sentiment_score":-0.1948683261871338},{"text":"No.","start":1183.845,"end":1184.1649,"sentiment":"neutral","sentiment_score":-0.29984211921691895},{"text":"Not after what you've sent to the tax you 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yeah.","start":1218.5951,"end":1219.3351,"sentiment":"neutral","sentiment_score":-0.11541780829429626}],"sentiment":"neutral","sentiment_score":-0.16167645249515772,"num_words":8,"start":1198.32,"end":1219.3351},{"sentences":[{"text":"It's costing you a lot.","start":1223.51,"end":1224.79,"sentiment":"neutral","sentiment_score":-0.09241579025983811},{"text":"Yeah.","start":1224.79,"end":1225.29,"sentiment":"neutral","sentiment_score":-0.042619187384843826},{"text":"Yeah.","start":1233.43,"end":1233.93,"sentiment":"neutral","sentiment_score":-0.1950356364250183},{"text":"Oh, jeez.","start":1237.525,"end":1238.265,"sentiment":"neutral","sentiment_score":-0.2811598628759384},{"text":"Wow.","start":1238.5651,"end":1239.0651,"sentiment":"neutral","sentiment_score":-0.24489383399486545}],"sentiment":"neutral","sentiment_score":-0.1506947334855795,"num_words":10,"start":1223.51,"end":1239.0651},{"sentences":[{"text":"They're like they're like a 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goodness.","start":1401.18,"end":1401.92,"sentiment":"neutral","sentiment_score":-0.056286875158548355},{"text":"Honestly.","start":1402.06,"end":1402.56,"sentiment":"neutral","sentiment_score":-0.11263948678970336},{"text":"Yeah.","start":1407.465,"end":1407.965,"sentiment":"neutral","sentiment_score":0.11398331820964812},{"text":"Yeah.","start":1409.865,"end":1410.365,"sentiment":"neutral","sentiment_score":0.089634969830513},{"text":"Absolutely.","start":1410.425,"end":1410.925,"sentiment":"neutral","sentiment_score":0.1463678926229477}],"sentiment":"neutral","sentiment_score":0.02079549059271812,"num_words":6,"start":1401.18,"end":1410.925},{"sentences":[{"text":"Well, your birthday is in, what, a week and a bit?","start":1411.385,"end":1414.345,"sentiment":"neutral","sentiment_score":0.08236699991605499},{"text":"A week and a half.","start":1414.345,"end":1415.485,"sentiment":"neutral","sentiment_score":0.03398124501109123},{"text":"Hopefully, yeah, hopefully, you've got your lot of cake and all the fun things.","start":1417.3999,"end":1422.12,"sentiment":"positive","sentiment_score":0.3767452814749309},{"text":"Enjoy your birthday because, you know, you deserve it after all this.","start":1422.12,"end":1426.86,"sentiment":"neutral","sentiment_score":0.17988556188841662},{"text":"Yeah.","start":1427.32,"end":1427.82,"sentiment":"neutral","sentiment_score":0.06344900280237198}],"sentiment":"neutral","sentiment_score":0.19935937000568524,"num_words":43,"start":1411.385,"end":1427.82},{"sentences":[{"text":"Absolutely.","start":1433.115,"end":1433.615,"sentiment":"neutral","sentiment_score":0.10989358276128768},{"text":"Yeah.","start":1434.7151,"end":1435.2151,"sentiment":"neutral","sentiment_score":0.056495629251003265},{"text":"Oh, fantastic.","start":1438.795,"end":1439.615,"sentiment":"positive","sentiment_score":0.4770027846097946},{"text":"Well, that's really good.","start":1439.755,"end":1440.795,"sentiment":"positive","sentiment_score":0.475995235145092},{"text":"Yeah.","start":1440.795,"end":1441.035,"sentiment":"neutral","sentiment_score":0.1576109528541565}],"sentiment":"positive","sentiment_score":0.35355407496293384,"num_words":9,"start":1433.115,"end":1441.035},{"sentences":[{"text":"No.","start":1441.035,"end":1441.275,"sentiment":"neutral","sentiment_score":0.07427708804607391},{"text":"I wanted to make sure we're able to do this catch up, and then I would look you're 59 this year in a week and a half, and happy birthday for that.","start":1441.275,"end":1449.64,"sentiment":"neutral","sentiment_score":0.15287904255092144},{"text":"We'll we'll look at what's happening.","start":1450.58,"end":1452.1,"sentiment":"neutral","sentiment_score":-0.024240320082753897},{"text":"I do look it is.","start":1452.1,"end":1456.42,"sentiment":"neutral","sentiment_score":0.008076055534183979},{"text":"It is.","start":1456.42,"end":1456.74,"sentiment":"neutral","sentiment_score":-0.003869403153657913}],"sentiment":"neutral","sentiment_score":0.10551317392484001,"num_words":46,"start":1441.035,"end":1456.74},{"sentences":[{"text":"I'm just looking at the date going.","start":1456.74,"end":1457.94,"sentiment":"neutral","sentiment_score":0.015483258957309383},{"text":"Hang on.","start":1457.94,"end":1458.34,"sentiment":"neutral","sentiment_score":0.012804148253053427},{"text":"What day is it?","start":1458.34,"end":1458.98,"sentiment":"neutral","sentiment_score":0.012204300961457193},{"text":"Is it Thursday the fourth?","start":1458.98,"end":1460.52,"sentiment":"neutral","sentiment_score":0.013968933746218682},{"text":"Next Friday is your birthday, actually.","start":1460.58,"end":1462.6799,"sentiment":"neutral","sentiment_score":0.031175493262708187}],"sentiment":"neutral","sentiment_score":0.018321080890018493,"num_words":24,"start":1456.74,"end":1462.6799},{"sentences":[{"text":"Oh, wow.","start":1463.235,"end":1467.575,"sentiment":"neutral","sentiment_score":0.12135370448231698},{"text":"End of financial year, the days will start to mesh together for me, June, July.","start":1467.875,"end":1471.315,"sentiment":"neutral","sentiment_score":0.1468096713225047},{"text":"Everything just meshes together and becomes one day.","start":1471.315,"end":1473.895,"sentiment":"neutral","sentiment_score":0.14707768987864256},{"text":"Oh, wow.","start":1482.41,"end":1483.4501,"sentiment":"neutral","sentiment_score":0.06940405070781708},{"text":"You are going through it all.","start":1483.4501,"end":1485.31,"sentiment":"neutral","sentiment_score":-0.05434654653072357}],"sentiment":"neutral","sentiment_score":0.10406675212311023,"num_words":33,"start":1463.235,"end":1485.31},{"sentences":[{"text":"Wow.","start":1487.4501,"end":1487.9501,"sentiment":"neutral","sentiment_score":0.010779362171888351},{"text":"Yeah.","start":1496.665,"end":1497.165,"sentiment":"neutral","sentiment_score":-0.035425204783678055},{"text":"No.","start":1500.745,"end":1501.245,"sentiment":"neutral","sentiment_score":-0.10229846835136414},{"text":"Yeah.","start":1504.69,"end":1505.19,"sentiment":"neutral","sentiment_score":-0.004564237780869007},{"text":"Oh, Maddie.","start":1505.73,"end":1506.79,"sentiment":"neutral","sentiment_score":0.01601329492405057}],"sentiment":"neutral","sentiment_score":-0.016580326482653618,"num_words":6,"start":1487.4501,"end":1506.79},{"sentences":[{"text":"Gosh.","start":1506.85,"end":1507.35,"sentiment":"neutral","sentiment_score":0.024665944278240204},{"text":"Well, let me know how you go.","start":1507.41,"end":1509.11,"sentiment":"neutral","sentiment_score":0.01041998341679573},{"text":"I know you are due to do you have your No.","start":1509.25,"end":1516.0951,"sentiment":"neutral","sentiment_score":-0.026991069655526768},{"text":"No.","start":1517.8351,"end":1518.155,"sentiment":"neutral","sentiment_score":-0.026070816442370415},{"text":"That's okay.","start":1518.155,"end":1519.135,"sentiment":"neutral","sentiment_score":0.037005395628511906}],"sentiment":"neutral","sentiment_score":-0.006879816509105943,"num_words":22,"start":1506.85,"end":1519.135},{"sentences":[{"text":"You come back to me if you need anything.","start":1519.1951,"end":1521.2151,"sentiment":"neutral","sentiment_score":0.10030899941921234},{"text":"But yeah.","start":1521.275,"end":1521.915,"sentiment":"neutral","sentiment_score":0.0881458930671215},{"text":"Look.","start":1521.915,"end":1522.155,"sentiment":"neutral","sentiment_score":0.1052728146314621},{"text":"I mean, you do do have an annual review around about August as well.","start":1522.155,"end":1525.3551,"sentiment":"neutral","sentiment_score":0.11024647844689232},{"text":"So I'll make sure then we sort of touch base, do a proper annual review with you as well.","start":1525.3551,"end":1530.14,"sentiment":"neutral","sentiment_score":0.19619489892532951}],"sentiment":"neutral","sentiment_score":0.143455541630586,"num_words":45,"start":1519.1951,"end":1530.14},{"sentences":[{"text":"I just wanted to make sure that we are still doing those catch ups with you because I know it's something that we've left over the past couple of years, and I wanted to make sure and I promised you I would do them.","start":1530.28,"end":1538.6,"sentiment":"neutral","sentiment_score":0.19660842046141624},{"text":"So and I'm not I don't shy away from when markets are performing well.","start":1538.6,"end":1543.105,"sentiment":"neutral","sentiment_score":-0.09343756602278777},{"text":"I think it's important to know that you're super whilst you're up from where we were in December, we're on the right track.","start":1543.105,"end":1547.9249,"sentiment":"neutral","sentiment_score":0.31843990087509155},{"text":"You know, markets haven't been great this year, so we do expect the return to be slightly lower.","start":1548.3049,"end":1553.105,"sentiment":"neutral","sentiment_score":-0.022108468330568738},{"text":"And I I'd rather be honest with you and, you know, tell you how we're tracking what's happening and let you know how things are going.","start":1553.105,"end":1560.66,"sentiment":"neutral","sentiment_score":0.041112370001008876}],"sentiment":"neutral","sentiment_score":0.12270185188949108,"num_words":125,"start":1530.28,"end":1560.66},{"sentences":[{"text":"But, you know, we'll definitely catch up again in probably August and do the annual review, see how things are tracking there for you, see if we maybe need to update the advice.","start":1560.66,"end":1569.64,"sentiment":"neutral","sentiment_score":0.06700155409899625},{"text":"Having the a 200 in there has made a really good difference thus far, so we'll just, you know, keep tracking along.","start":1570.865,"end":1578.8049,"sentiment":"positive","sentiment_score":0.4959119585427371},{"text":"If there's anything else you need, please let me know.","start":1578.865,"end":1581.2649,"sentiment":"neutral","sentiment_score":0.2980404868721962},{"text":"I'm always here, always happy to chat, and, hopefully, everything goes well with these next two appointments for you.","start":1581.2649,"end":1587.04,"sentiment":"positive","sentiment_score":0.5092535395371286},{"text":"Okay.","start":1587.26,"end":1587.76,"sentiment":"positive","sentiment_score":0.45734721422195435}],"sentiment":"neutral","sentiment_score":0.3086433377336053,"num_words":85,"start":1560.66,"end":1587.76},{"sentences":[{"text":"Oh, that's okay.","start":1589.5,"end":1590.72,"sentiment":"neutral","sentiment_score":0.08005182196696599},{"text":"You yes.","start":1595.02,"end":1597.36,"sentiment":"neutral","sentiment_score":0.024593977257609367},{"text":"You signed the ATP, it looks like.","start":1597.755,"end":1600.395,"sentiment":"neutral","sentiment_score":0.05260191272412028},{"text":"The authority to proceed has been signed.","start":1600.395,"end":1602.0751,"sentiment":"neutral","sentiment_score":0.06254304306847709},{"text":"I'm just it looks like it's being sent off May 29.","start":1602.0751,"end":1608.635,"sentiment":"neutral","sentiment_score":0.05657325955954465}],"sentiment":"neutral","sentiment_score":0.05725546553730965,"num_words":30,"start":1589.5,"end":1608.635},{"sentences":[{"text":"Yep.","start":1608.635,"end":1608.955,"sentiment":"neutral","sentiment_score":0.08847978711128235},{"text":"So you signed the the authority to proceed.","start":1608.955,"end":1611.1951,"sentiment":"neutral","sentiment_score":0.10305709391832352},{"text":"That's all done.","start":1611.1951,"end":1612.255,"sentiment":"neutral","sentiment_score":0.156218484044075},{"text":"It's being sent off, I'm pretty sure, to be attached to the funds, and then we'll be able to do some research on those to have a really good look at them ready for your annual review, and I'll make sure that beneficiaries and everything is up to date as well for you.","start":1612.475,"end":1626.9199,"sentiment":"neutral","sentiment_score":0.18987349631651393},{"text":"Okay.","start":1626.98,"end":1627.48,"sentiment":"neutral","sentiment_score":0.045723892748355865}],"sentiment":"neutral","sentiment_score":0.17410016951687407,"num_words":66,"start":1608.635,"end":1627.48},{"sentences":[{"text":"Yeah.","start":1632.1549,"end":1632.475,"sentiment":"neutral","sentiment_score":0.05100392550230026},{"text":"Yeah.","start":1632.475,"end":1632.7949,"sentiment":"neutral","sentiment_score":0.05945386737585068},{"text":"So we've got insurance line with the funeral plan and the unemployment relief as well.","start":1632.7949,"end":1638.6549,"sentiment":"neutral","sentiment_score":0.07798304880658785},{"text":"Yep.","start":1639.9149,"end":1640.4149,"sentiment":"neutral","sentiment_score":0.06708171218633652},{"text":"I don't have that one here, but that's okay.","start":1648.0599,"end":1650.0599,"sentiment":"neutral","sentiment_score":0.03573790047731665}],"sentiment":"neutral","sentiment_score":0.061812086720709446,"num_words":27,"start":1632.1549,"end":1650.0599},{"sentences":[{"text":"I will look at that as well because I can see I can see the insurance line one here, but you've got real insurance as well.","start":1650.0599,"end":1657.36,"sentiment":"neutral","sentiment_score":0.12150543498305175},{"text":"Okay.","start":1659.955,"end":1660.4349,"sentiment":"neutral","sentiment_score":0.03679019957780838},{"text":"That's alright.","start":1660.4349,"end":1661.1749,"sentiment":"neutral","sentiment_score":0.026201190426945686},{"text":"With real?","start":1665.475,"end":1666.375,"sentiment":"neutral","sentiment_score":0.020973455160856247},{"text":"Yep.","start":1666.7549,"end":1667.2549,"sentiment":"neutral","sentiment_score":0.04855957627296448}],"sentiment":"neutral","sentiment_score":0.10433876176830381,"num_words":32,"start":1650.0599,"end":1667.2549},{"sentences":[{"text":"That's okay.","start":1668.115,"end":1669.0149,"sentiment":"neutral","sentiment_score":0.16262409090995789},{"text":"What I might do, I might get one of my admin team just to sort of follow-up and see if they do you have a policy number for that?","start":1669.1549,"end":1675.0399,"sentiment":"neutral","sentiment_score":0.03145590867718746},{"text":"Or No.","start":1675.0399,"end":1685.385,"sentiment":"neutral","sentiment_score":-0.008151823189109564},{"text":"That's okay.","start":1685.385,"end":1686.045,"sentiment":"neutral","sentiment_score":0.008027294417843223},{"text":"Yeah.","start":1690.665,"end":1690.905,"sentiment":"neutral","sentiment_score":0.03394700959324837}],"sentiment":"neutral","sentiment_score":0.03531020793080744,"num_words":36,"start":1668.115,"end":1690.905},{"sentences":[{"text":"Because anything we had noted here was the insurance line policy.","start":1690.905,"end":1694.845,"sentiment":"neutral","sentiment_score":0.012657663192261349},{"text":"Yes.","start":1726.2051,"end":1726.4451,"sentiment":"neutral","sentiment_score":0.02772265672683716},{"text":"That's okay.","start":1726.4451,"end":1727.265,"sentiment":"neutral","sentiment_score":0.0347428759559989},{"text":"That's alright.","start":1727.885,"end":1728.605,"sentiment":"neutral","sentiment_score":-0.026235816767439246},{"text":"If you like, I'll get one of my admin team members just to follow-up over the next week just to sort of see if we can grab that policy number because we have the authority signed.","start":1728.605,"end":1737.05,"sentiment":"neutral","sentiment_score":0.05108074383396241}],"sentiment":"neutral","sentiment_score":0.038901497081566885,"num_words":52,"start":1690.905,"end":1737.05},{"sentences":[{"text":"So we can send it off to Real Insurance as well and make sure we get research on that ready to get any reviews.","start":1737.59,"end":1743.93,"sentiment":"neutral","sentiment_score":0.04806452904207011},{"text":"Okay?","start":1744.23,"end":1744.73,"sentiment":"neutral","sentiment_score":0.0272517092525959},{"text":"Yep.","start":1757.165,"end":1757.665,"sentiment":"neutral","sentiment_score":0.010322361253201962},{"text":"Yep.","start":1758.365,"end":1758.865,"sentiment":"neutral","sentiment_score":0.018213337287306786},{"text":"Yep.","start":1759.325,"end":1759.825,"sentiment":"neutral","sentiment_score":0.0153281195089221}],"sentiment":"neutral","sentiment_score":0.04373800801113248,"num_words":28,"start":1737.59,"end":1759.825},{"sentences":[{"text":"Yeah.","start":1765.11,"end":1765.61,"sentiment":"neutral","sentiment_score":-0.010489051230251787},{"text":"No.","start":1766.3099,"end":1766.71,"sentiment":"neutral","sentiment_score":-0.022435124963521957},{"text":"No.","start":1766.71,"end":1767.0299,"sentiment":"neutral","sentiment_score":-0.037025317549705505},{"text":"That's okay.","start":1767.0299,"end":1767.9299,"sentiment":"neutral","sentiment_score":-0.029080601409077648},{"text":"That's alright.","start":1768.5499,"end":1769.2699,"sentiment":"neutral","sentiment_score":-0.015699990559369326}],"sentiment":"neutral","sentiment_score":-0.022787239668624743,"num_words":7,"start":1765.11,"end":1769.2699},{"sentences":[{"text":"We'll get that sorted for you as well.","start":1769.2699,"end":1771.0299,"sentiment":"neutral","sentiment_score":0.02340354723855853},{"text":"But, yeah, everything else with the insurance plan policy, we've got all the research here for that, and we've got the authority on there as well.","start":1771.0299,"end":1777.19,"sentiment":"neutral","sentiment_score":0.050700812958754025},{"text":"So that's all good.","start":1777.19,"end":1778.335,"sentiment":"neutral","sentiment_score":0.32286926731467247},{"text":"We'll get that sorted for you as 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harder.","start":1795.58,"end":1797.6,"sentiment":"positive","sentiment_score":0.48201008439064025}],"sentiment":"neutral","sentiment_score":0.26443679804025694,"num_words":43,"start":1780.815,"end":1797.6},{"sentences":[{"text":"If I happen to win lotto, you'll be my first phone call to let you know.","start":1798.38,"end":1801.82,"sentiment":"neutral","sentiment_score":0.26760787703096867},{"text":"How about that?","start":1801.82,"end":1802.7999,"sentiment":"neutral","sentiment_score":0.2922216405471166},{"text":"I'll give you some.","start":1808.625,"end":1809.505,"sentiment":"neutral","sentiment_score":0.2018561065196991},{"text":"I'll share.","start":1809.505,"end":1810.1449,"sentiment":"neutral","sentiment_score":0.24277988076210022},{"text":"I promise.","start":1810.1449,"end":1810.8049,"sentiment":"neutral","sentiment_score":0.18952182680368423}],"sentiment":"neutral","sentiment_score":0.25297847390174866,"num_words":27,"start":1798.38,"end":1810.8049},{"sentences":[{"text":"If I win water, I'll have to keep working.","start":1813.4249,"end":1815.845,"sentiment":"neutral","sentiment_score":0.27215568059020573},{"text":"Thanks.","start":1821.29,"end":1821.69,"sentiment":"neutral","sentiment_score":0.30558937788009644},{"text":"Thanks.","start":1821.69,"end":1822.19,"sentiment":"positive","sentiment_score":0.3496014177799225},{"text":"Yeah.","start":1824.01,"end":1824.51,"sentiment":"neutral","sentiment_score":0.1683465838432312},{"text":"I it's it's a part of doing that one.","start":1824.65,"end":1826.91,"sentiment":"neutral","sentiment_score":0.22777313821845585}],"sentiment":"neutral","sentiment_score":0.2534712737514859,"num_words":21,"start":1813.4249,"end":1826.91},{"sentences":[{"text":"Oh, being playing it there.","start":1827.53,"end":1828.73,"sentiment":"neutral","sentiment_score":0.08290934413671494},{"text":"I know my husband likes to put the numbers on it.","start":1828.73,"end":1830.97,"sentiment":"neutral","sentiment_score":0.08554695004766638},{"text":"Yeah.","start":1830.97,"end":1831.21,"sentiment":"neutral","sentiment_score":0.023881547152996063},{"text":"He hasn't won anything in the, what, ten years he's been doing it.","start":1831.21,"end":1834.17,"sentiment":"neutral","sentiment_score":-0.008919083155118503},{"text":"So it's a part of dream, but now we'll just see if it is working nicely.","start":1834.17,"end":1837.545,"sentiment":"neutral","sentiment_score":0.027308379416354}],"sentiment":"neutral","sentiment_score":0.036965884956652706,"num_words":46,"start":1827.53,"end":1837.545},{"sentences":[{"text":"We'll keep it working, keep see what's happening, and we'll just keep working towards your goals.","start":1837.545,"end":1842.525,"sentiment":"neutral","sentiment_score":0.1908735460601747},{"text":"Yeah.","start":1843.145,"end":1843.645,"sentiment":"neutral","sentiment_score":-0.04165491461753845},{"text":"We can't ever enter again.","start":1848.9299,"end":1850.45,"sentiment":"neutral","sentiment_score":-0.15820206999778746},{"text":"That's exactly right.","start":1850.45,"end":1851.75,"sentiment":"neutral","sentiment_score":0.06292332833011945},{"text":"I I absolutely agree with that.","start":1856.1299,"end":1858.0499,"sentiment":"positive","sentiment_score":0.4780536890029907}],"sentiment":"neutral","sentiment_score":0.17027108359240717,"num_words":31,"start":1837.545,"end":1858.0499},{"sentences":[{"text":"I think it is that's a 100% a real thing.","start":1858.0499,"end":1860.69,"sentiment":"positive","sentiment_score":0.38028564453125},{"text":"Definitely.","start":1860.69,"end":1861.19,"sentiment":"neutral","sentiment_score":0.058962784707546234},{"text":"You're only allowed to win once.","start":1861.33,"end":1862.745,"sentiment":"neutral","sentiment_score":-0.041269428407152496},{"text":"Doesn't matter what you win, only allowed to win once.","start":1862.825,"end":1865.165,"sentiment":"neutral","sentiment_score":-0.04731888361275196},{"text":"Anything over, say, 500,000, you can only have a one win.","start":1865.305,"end":1869.405,"sentiment":"neutral","sentiment_score":-0.023054929831149904}],"sentiment":"neutral","sentiment_score":0.07598446303439375,"num_words":38,"start":1858.0499,"end":1869.405},{"sentences":[{"text":"Yeah.","start":1876.6,"end":1877.08,"sentiment":"neutral","sentiment_score":-0.08270610868930817},{"text":"Yeah.","start":1877.08,"end":1877.58,"sentiment":"neutral","sentiment_score":-0.06721724569797516},{"text":"Yeah.","start":1878.12,"end":1878.62,"sentiment":"neutral","sentiment_score":-0.008345512673258781},{"text":"Yeah.","start":1880.52,"end":1881.0,"sentiment":"neutral","sentiment_score":0.027166390791535378},{"text":"That's it.","start":1881.0,"end":1881.8201,"sentiment":"neutral","sentiment_score":0.03596353530883789}],"sentiment":"neutral","sentiment_score":-0.009862567608555159,"num_words":6,"start":1876.6,"end":1881.8201},{"sentences":[{"text":"Go to the back of the line.","start":1882.76,"end":1884.22,"sentiment":"neutral","sentiment_score":0.05132193863391876},{"text":"I love it.","start":1886.12,"end":1887.015,"sentiment":"positive","sentiment_score":0.33942971130212146},{"text":"Oh, no.","start":1889.5751,"end":1890.235,"sentiment":"neutral","sentiment_score":0.071540467441082},{"text":"All good.","start":1890.295,"end":1890.935,"sentiment":"neutral","sentiment_score":0.13822783529758453},{"text":"Well yeah.","start":1890.935,"end":1891.335,"sentiment":"neutral","sentiment_score":0.09346875175833702}],"sentiment":"neutral","sentiment_score":0.12400105083361268,"num_words":16,"start":1882.76,"end":1891.335},{"sentences":[{"text":"I'll no worries, though.","start":1891.335,"end":1893.015,"sentiment":"neutral","sentiment_score":0.09402931295335293},{"text":"You have a lovely night.","start":1893.015,"end":1894.215,"sentiment":"positive","sentiment_score":0.8522830963134765},{"text":"I hope everything goes well.","start":1894.215,"end":1895.495,"sentiment":"positive","sentiment_score":0.8154516816139221},{"text":"Again, let me know if there's anything you need.","start":1895.495,"end":1897.335,"sentiment":"positive","sentiment_score":0.4167412552568648},{"text":"We'll complete that research, and my team will book you in a couple of, in August to go through your annual review, and we'll see where things are up to and what advice is to maybe be updated then for you.","start":1897.335,"end":1907.02,"sentiment":"neutral","sentiment_score":0.301514455821456}],"sentiment":"positive","sentiment_score":0.3879305488662794,"num_words":64,"start":1891.335,"end":1907.02},{"sentences":[{"text":"Okay?","start":1907.02,"end":1907.52,"sentiment":"neutral","sentiment_score":0.11684863269329072},{"text":"Lovely.","start":1910.3,"end":1910.8,"sentiment":"positive","sentiment_score":0.7522512674331665},{"text":"No worries, Maddie.","start":1911.34,"end":1912.3,"sentiment":"positive","sentiment_score":0.6225521365801493},{"text":"You have a lovely evening and a good weekend and a beautiful birthday next Friday.","start":1912.3,"end":1916.32,"sentiment":"positive","sentiment_score":0.8212008515993754},{"text":"I'll talk to you soon.","start":1919.365,"end":1920.6449,"sentiment":"positive","sentiment_score":0.5036784708499908}],"sentiment":"positive","sentiment_score":0.7029264575242996,"num_words":25,"start":1907.02,"end":1920.6449},{"sentences":[{"text":"See you later.","start":1920.6449,"end":1921.5449,"sentiment":"neutral","sentiment_score":0.13208621243635815},{"text":"Oh oh, I will.","start":1921.9249,"end":1923.845,"sentiment":"neutral","sentiment_score":0.14219267666339874},{"text":"Thank you.","start":1923.845,"end":1924.6649,"sentiment":"positive","sentiment_score":0.4805595874786377},{"text":"Thanks, Maddie.","start":1926.325,"end":1927.205,"sentiment":"positive","sentiment_score":0.4544376730918884},{"text":"Talk soon.","start":1927.205,"end":1928.0249,"sentiment":"neutral","sentiment_score":0.1266469918191433}],"sentiment":"neutral","sentiment_score":0.23756291144169295,"num_words":13,"start":1920.6449,"end":1928.0249},{"sentences":[{"text":"See you later.","start":1928.085,"end":1928.985,"sentiment":"neutral","sentiment_score":0.20721904933452606},{"text":"Bye.","start":1929.2849,"end":1929.7849,"sentiment":"neutral","sentiment_score":0.24317297339439392}],"sentiment":"neutral","sentiment_score":0.21620753034949303,"num_words":4,"start":1928.085,"end":1929.7849}]}}]},{"alternatives":[{"transcript":"Hey, Dana. Dana, it's Michelle. I'm just gonna try and see if we can transfer her by merging the calls. Okay? Okay. Okay. Here we go. Hello? Oh, not too bad. How are you? Well, I'm sorry because I I took my phone off the off the car audio that wouldn't block you when you came through. So and it didn't ring. So that's why I didn't hear you. Yeah. Yeah. Yeah. Well, that's what I thought. I'll try and ring you back. And then if worst of the worst, I couldn't get through. I've gotta hang up and turn off so I can turn off the phone and pull over and pull up the phone, and then I can ring you back. I got the. Yep. Yep. Oh, no. I was waiting I was waiting for you, so that's fine. No. That's alright. I'm driving home. Not offhand. My memory is on back Okay. Yep. Mhmm. Yep. So so that's the that's that's the same 200 companies, and that's the majority of the time. Yep. Yes. Yep. Okay. And so we and so we can buy more shares in it. Yep. Yep. Yeah. So how's that how's that hopefully, they're going out. What are we up to? Up to hours. Yeah. So so so the money I had to take at December for my dental has all been come back already, plus the government's tax money. Oh, do they? So what was that before then? Okay. That's why it's come down there. Okay. Yeah. Can can I can I claim the government's tax on my super on my taxation issue? What they took off me? Yes. Yeah. But it was about it was about 20,000, wasn't it, that they took off me. Yeah. That that that was that was a hard thing because, I mean, I worked for it. My money, I had to text to put it in. And, okay, I'm not through it, but I'm quite enough. But the incentive said I had to have it done now. So, you know, if I have another twelve months till I'm 60, I I've been a terrible place. Yeah. Yeah. That's the crooks, aren't they? They're crooks. Oh, no. No. The the tax department. Brooke. I mean, you know, they shouldn't be touching your money to start with. They want to retire, but they take it all out of place. You know? But if you if you've got if you've got the medical proof behind the dentist and your GP and everything saying that this has to be done, that should be enough for them to say, well, you need it done, so we will allow you to have your money. You just won't have it when you retire, which is fair enough. I understand that. But, you know, a lot of people apparently, I hear a lot of people are taking their getting their their superannuation out for 65,000, and then they're not getting their teeth done or whatever and keeping the money. So they should be fibrotthed several times. You know? Yeah. It's just yeah. It is trying so am I gonna have to pay for this somehow in my in my taxation this year? Okay. Yeah. But but they're taking tax on it. Court tax is not taxable income, but they take tax on it anyway. Yeah. I think yeah. And what happens if you're given a terminal diagnosis and you die before you're 67? They won't give you a super then. What is it? I can. Okay. Yeah. I I just don't I just don't like yeah. Too many rules. That's the problem. It should be easy. You know? No. Because when I had it done under the rules is that you go into this their hospital procedures, right, and to have it done, it's a six hour operation to take your teeth out and put these implants in. And then about three hours later, when you're awake, they didn't take you to the dentist room, and they put a set of teeth in. And then they take your home. And none of it's claimable by Medicare or private health fund because it wasn't done in an authorized hospital. See? And it's ridiculous. You know? So my $56,000, you know, anesthetist bill, no one would accept it because they're saying it's it's not a approved hospital. Yeah. That's what I said to them. I said, you know, they if it's not approved, then they wouldn't be able to do it because the government will say, no. You can't operate here. But, you know, they've got a recovery and operating theater. They've got everything there underneath it, and you're saying it's not approved hospital. Ridiculous. Well, essentially, yeah, because they just say, nope. We're not we're nothing we're not touching that. So out of my out of 65,000, I would have got about 1,200 back, I think, of my health funds because I went and complained to them. That isn't this should show you. Yeah. Yeah. You know? And the 6,000 underneath of this, yeah, they wouldn't no no one would touch it. So so I'm still going, and I hope that I'll get my get my NTs next week, hopefully. So you got all these temporary plastic ones in the meantime. Yeah. Everything's soft food. So I've been eating since December. You know, like eggs, and you can't eat a lot of things because you can't chew. You can't chew the food up. So you can't have bread or anything because you can't chew it because you slow it, and then you're ill. So yeah. Yeah. I know. Well, they're promising at the end, it will be so much better, but I'll tell you what. You know? It's just it's it's been hard. I mean yeah. I know I had to have it done, but I tell you what, that that day of going home straight after surgery was just the worst because you're just out of it. You know what was going on. You know? And they're screwing keeping teeth, the slots. It's like, ow. Because, you know, things have to heal. You know? So if you hear me well, it's yeah. Oh, yeah. No. Well, they're they're in the plastic teeth that they screw into your teeth. So you now you don't feel that you just gotta try and talk with these plastic things. And that you but you never have to floss again. You never have to have another injection or have your teeth done or anything. That's all in the past now. So it has got pros on it, but they say once you get you get the n teeth, they're porcelain and titan titanium. And so they you could eat a whole block of almond rock, and your teeth will be fine. I went, yeah. Well, I might be trying that. Thank you. Because I'm not doing this again. No. No. No. Well, if you hear anybody having implants, say to them, you know, there are some but no one told me all this. No one told me what I was gonna go through. That's why I've gone back to the dentist. And it was There wasn't enough explanation to because everything's been like, really? Really? And then I've had three sets of 10 put in, and I have to wait a few weeks until they make the next set. You know? I have to keep changing every couple of weeks, and that's been hard too. You know? You got that time off work, and they don't work weekends and you know? So hopefully hopefully, there's 60 5 thousand dollars. Oh, yeah. Well and then after this, you've got to go to the dentist and have your teeth cleaned every six months. Costs $400. And if you don't do it, you broke the warranty. So they get you one way. Oh, wow. They're bloody yes. They're bloody killer. I know. I'm just going, you know, there was nothing ever given to you or written about all this. That's the hard thing. Yeah. Not. Not. Yeah. Well, my next yeah. Oh, no. It yeah. I think it's something that people should know because no one you're not told all this you you have to go through. And my next door neighbor, she had her teeth done, and she had to go to Morocco because she'd wanna pay 65,000. She paid 25,000 Australian to get the same thing, but she has to keep going back to Morocco. And if anything happens, she gets an infection or something, nobody will treat her here. No one will touch her. So it's not worth being ever since, because I'm getting all these messages on my phone saying, Cody, it's it's done in Thailand for eight thousand dollars. Yeah. Great. And then what are you gonna end up with? You know? So yeah. Don't even look overseas. You know? You wouldn't touch them with a barge pulp. You know? So yeah. It's been an experience that I'm happy to pass along because, you know, people can get caught in this, and they don't realize just how long I mean, what's it been six months now, and I still haven't got teeth. You know? So, hopefully, I'll have them for my birthday. It'll be my birthday present. Yes. I'll probably say, well, you're gonna keep eating eggs for a few more weeks and everything's settled. Well, what the night that I left well, the night that I left the surgery, they gave me a bit of gauze to put in my mouth, and I didn't understand why because, you know, my mouth was all obviously swollen and my face was swollen. And I and I've been I was I was spitting out blood, and it was just pouring out of my mouth because you couldn't shut your mouth. It was that bad. I shouldn't have let you go home. Like, you should have been in the hospital for that. It's just absolutely crazy because you didn't know what time I was gonna bring either. You know, I spent about a week in bed because I just couldn't move. You know? Yeah. It's it's very interesting, but scary at the same time. But, hopefully, it's all good from here. So Yep. Week and a half. Yep. Yeah. Well, fingers crossed. Oh, I know. Like, give me a break. So we'll be good. But yeah. No. I'm happy with I'm happy with you guys. So It's all good. Yep. Oh, it's not a week and a half. It's a it's a it's a week in one day. The twelfth. Yeah. You said I know. '59. God. Yeah. Oh, yeah. Well, yeah, I got that on the twelfth and I think I had to go to hospital. I have a colonoscopy. So how excited do you think I am? Oh, yeah. I know. My GP said, you have to go get this done. And I went, oh, look. I did the teeth for you. That was enough. And he goes, no. You had to get this done too because I got bowel cancer in the family. And he thinks I've got it now. So I went, I can take I'm sure my sock drawer needs looking at. Yeah. I know. But don't worry. Don't worry. They'll they'll be not they'll be no super pulled out for that. Don't worry about it. They'll be paid for. Oh, I know. Okay. Yep. Yep. Yep. Yeah. That's good. Thank you. No. Oh, yeah. Okay. Yep. That's good. I will. Thank you very much. Yeah. I think I still have to get you my insurance paperwork too, don't I? Because it once you're gonna look into my insurances. Yes. Okay. Yeah. So you know you know which is you know which companies I'm with? Yep. Yep. Yep. And you got real insurance with life insurance? Yeah. Yes. Yeah. I've got a two $100,000 in life insurance on there. Yep. Yep. Well, I think let me just see if they sent me one through. I finally did get something from the other day. No. I might need to get online and get you the information. I don't think I've got anything. Yep. Yep. Yep. Okay. Yeah. I think that's it. I think yeah. Because otherwise, I've got, yeah, the car insurance, the bike insurance, the horse insurance. Well, the rider insurance, I should say, because I'm riding a horse now. So I've got all those, but they're all they're just standard and they said that they don't get affected. Yeah. It's only, like, it's only got other things. Okay. Okay. Yep. Okay. Perfect. Thank you so much. Thank you so much. Yeah. How do I make a million dollars? Thank you. Oh, you're gonna tell me about you winning it. That doesn't get me a million dollars. Oh, thank you. Thank you. And you can come down and and you can ride oh, well, I'll let you ride my horse. It's a fair trade. Oh, no. Well, I don't know how people win three or four times. It should be a thing. If you won once, you can't win again. That's well, Well, I must let other people win. Let heaven won. Yeah. Yep. Yep. Yes. Yeah. No. Yeah. And you can never but you can't even win, like, a 100,000 every again. That's not not even a $100. You've had you win? Oh, wait. Exactly. Exactly. Okay. Done it. Thank you. Yep. Okay. Lovely. Thank you so much today. Thank you so much. You have a lovely time until you win your money. Okay. I'll talk to you soon. Thank you. 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Dana. Dana, it's Michelle. I'm just gonna try and see if we can transfer her by merging the calls. Okay? Okay.\n\nOkay. Here we go. Hello? Oh, not too bad. How are you?\n\nWell, I'm sorry because I I took my phone off the off the car audio that wouldn't block you when you came through. So and it didn't ring. So that's why I didn't hear you. Yeah. Yeah.\n\nYeah. Well, that's what I thought. I'll try and ring you back. And then if worst of the worst, I couldn't get through. I've gotta hang up and turn off so I can turn off the phone and pull over and pull up the phone, and then I can ring you back.\n\nI got the. Yep. Yep. Oh, no. I was waiting I was waiting for you, so that's fine.\n\nNo. That's alright. I'm driving home. Not offhand. My memory is on back Okay.\n\nYep. Mhmm. Yep. So so that's the that's that's the same 200 companies, and that's the majority of the time. Yep.\n\nYes. Yep. Okay. And so we and so we can buy more shares in it. Yep.\n\nYep. Yeah. So how's that how's that hopefully, they're going out. What are we up to? Up to hours.\n\nYeah. So so so the money I had to take at December for my dental has all been come back already, plus the government's tax money. Oh, do they? So what was that before then? Okay.\n\nThat's why it's come down there. Okay. Yeah. Can can I can I claim the government's tax on my super on my taxation issue? What they took off me?\n\nYes. Yeah. But it was about it was about 20,000, wasn't it, that they took off me. Yeah. That that that was that was a hard thing because, I mean, I worked for it.\n\nMy money, I had to text to put it in. And, okay, I'm not through it, but I'm quite enough. But the incentive said I had to have it done now. So, you know, if I have another twelve months till I'm 60, I I've been a terrible place. Yeah.\n\nYeah. That's the crooks, aren't they? They're crooks. Oh, no. No.\n\nThe the tax department. Brooke. I mean, you know, they shouldn't be touching your money to start with. They want to retire, but they take it all out of place. You know?\n\nBut if you if you've got if you've got the medical proof behind the dentist and your GP and everything saying that this has to be done, that should be enough for them to say, well, you need it done, so we will allow you to have your money. You just won't have it when you retire, which is fair enough. I understand that. But, you know, a lot of people apparently, I hear a lot of people are taking their getting their their superannuation out for 65,000, and then they're not getting their teeth done or whatever and keeping the money. So they should be fibrotthed several times.\n\nYou know? Yeah. It's just yeah. It is trying so am I gonna have to pay for this somehow in my in my taxation this year? Okay.\n\nYeah. But but they're taking tax on it. Court tax is not taxable income, but they take tax on it anyway. Yeah. I think yeah.\n\nAnd what happens if you're given a terminal diagnosis and you die before you're 67? They won't give you a super then. What is it? I can. Okay.\n\nYeah. I I just don't I just don't like yeah. Too many rules. That's the problem. It should be easy.\n\nYou know? No. Because when I had it done under the rules is that you go into this their hospital procedures, right, and to have it done, it's a six hour operation to take your teeth out and put these implants in. And then about three hours later, when you're awake, they didn't take you to the dentist room, and they put a set of teeth in. And then they take your home.\n\nAnd none of it's claimable by Medicare or private health fund because it wasn't done in an authorized hospital. See? And it's ridiculous. You know? So my $56,000, you know, anesthetist bill, no one would accept it because they're saying it's it's not a approved hospital.\n\nYeah. That's what I said to them. I said, you know, they if it's not approved, then they wouldn't be able to do it because the government will say, no. You can't operate here. But, you know, they've got a recovery and operating theater.\n\nThey've got everything there underneath it, and you're saying it's not approved hospital. Ridiculous. Well, essentially, yeah, because they just say, nope. We're not we're nothing we're not touching that. So out of my out of 65,000, I would have got about 1,200 back, I think, of my health funds because I went and complained to them.\n\nThat isn't this should show you. Yeah. Yeah. You know? And the 6,000 underneath of this, yeah, they wouldn't no no one would touch it.\n\nSo so I'm still going, and I hope that I'll get my get my NTs next week, hopefully. So you got all these temporary plastic ones in the meantime. Yeah. Everything's soft food. So I've been eating since December.\n\nYou know, like eggs, and you can't eat a lot of things because you can't chew. You can't chew the food up. So you can't have bread or anything because you can't chew it because you slow it, and then you're ill. So yeah. Yeah.\n\nI know. Well, they're promising at the end, it will be so much better, but I'll tell you what. You know? It's just it's it's been hard. I mean yeah.\n\nI know I had to have it done, but I tell you what, that that day of going home straight after surgery was just the worst because you're just out of it. You know what was going on. You know? And they're screwing keeping teeth, the slots. It's like, ow.\n\nBecause, you know, things have to heal. You know? So if you hear me well, it's yeah. Oh, yeah. No.\n\nWell, they're they're in the plastic teeth that they screw into your teeth. So you now you don't feel that you just gotta try and talk with these plastic things. And that you but you never have to floss again. You never have to have another injection or have your teeth done or anything. That's all in the past now.\n\nSo it has got pros on it, but they say once you get you get the n teeth, they're porcelain and titan titanium. And so they you could eat a whole block of almond rock, and your teeth will be fine. I went, yeah. Well, I might be trying that. Thank you.\n\nBecause I'm not doing this again. No. No. No. Well, if you hear anybody having implants, say to them, you know, there are some but no one told me all this.\n\nNo one told me what I was gonna go through. That's why I've gone back to the dentist. And it was There wasn't enough explanation to because everything's been like, really? Really? And then I've had three sets of 10 put in, and I have to wait a few weeks until they make the next set.\n\nYou know? I have to keep changing every couple of weeks, and that's been hard too. You know? You got that time off work, and they don't work weekends and you know? So hopefully hopefully, there's 60 5 thousand dollars.\n\nOh, yeah. Well and then after this, you've got to go to the dentist and have your teeth cleaned every six months. Costs $400. And if you don't do it, you broke the warranty. So they get you one way.\n\nOh, wow. They're bloody yes. They're bloody killer. I know. I'm just going, you know, there was nothing ever given to you or written about all this.\n\nThat's the hard thing. Yeah. Not. Not. Yeah.\n\nWell, my next yeah. Oh, no. It yeah. I think it's something that people should know because no one you're not told all this you you have to go through. And my next door neighbor, she had her teeth done, and she had to go to Morocco because she'd wanna pay 65,000.\n\nShe paid 25,000 Australian to get the same thing, but she has to keep going back to Morocco. And if anything happens, she gets an infection or something, nobody will treat her here. No one will touch her. So it's not worth being ever since, because I'm getting all these messages on my phone saying, Cody, it's it's done in Thailand for eight thousand dollars. Yeah.\n\nGreat. And then what are you gonna end up with? You know? So yeah. Don't even look overseas.\n\nYou know? You wouldn't touch them with a barge pulp. You know? So yeah. It's been an experience that I'm happy to pass along because, you know, people can get caught in this, and they don't realize just how long I mean, what's it been six months now, and I still haven't got teeth.\n\nYou know? So, hopefully, I'll have them for my birthday. It'll be my birthday present. Yes. I'll probably say, well, you're gonna keep eating eggs for a few more weeks and everything's settled.\n\nWell, what the night that I left well, the night that I left the surgery, they gave me a bit of gauze to put in my mouth, and I didn't understand why because, you know, my mouth was all obviously swollen and my face was swollen. And I and I've been I was I was spitting out blood, and it was just pouring out of my mouth because you couldn't shut your mouth. It was that bad. I shouldn't have let you go home. Like, you should have been in the hospital for that.\n\nIt's just absolutely crazy because you didn't know what time I was gonna bring either. You know, I spent about a week in bed because I just couldn't move. You know? Yeah. It's it's very interesting, but scary at the same time.\n\nBut, hopefully, it's all good from here. So Yep. Week and a half. Yep. Yeah.\n\nWell, fingers crossed. Oh, I know. Like, give me a break. So we'll be good. But yeah.\n\nNo. I'm happy with I'm happy with you guys. So It's all good. Yep. Oh, it's not a week and a half.\n\nIt's a it's a it's a week in one day. The twelfth. Yeah. You said I know. '59.\n\nGod. Yeah. Oh, yeah. Well, yeah, I got that on the twelfth and I think I had to go to hospital. I have a colonoscopy.\n\nSo how excited do you think I am? Oh, yeah. I know. My GP said, you have to go get this done. And I went, oh, look.\n\nI did the teeth for you. That was enough. And he goes, no. You had to get this done too because I got bowel cancer in the family. And he thinks I've got it now.\n\nSo I went, I can take I'm sure my sock drawer needs looking at. Yeah. I know. But don't worry. Don't worry.\n\nThey'll they'll be not they'll be no super pulled out for that. Don't worry about it. They'll be paid for. Oh, I know. Okay.\n\nYep. Yep. Yep. Yeah. That's good.\n\nThank you. No. Oh, yeah. Okay. Yep.\n\nThat's good. I will. Thank you very much. Yeah. I think I still have to get you my insurance paperwork too, don't I?\n\nBecause it once you're gonna look into my insurances. Yes. Okay. Yeah. So you know you know which is you know which companies I'm with?\n\nYep. Yep. Yep. And you got real insurance with life insurance? Yeah.\n\nYes. Yeah. I've got a two $100,000 in life insurance on there. Yep. Yep.\n\nWell, I think let me just see if they sent me one through. I finally did get something from the other day. No. I might need to get online and get you the information. I don't think I've got anything.\n\nYep. Yep. Yep. Okay. Yeah.\n\nI think that's it. I think yeah. Because otherwise, I've got, yeah, the car insurance, the bike insurance, the horse insurance. Well, the rider insurance, I should say, because I'm riding a horse now. So I've got all those, but they're all they're just standard and they said that they don't get affected.\n\nYeah. It's only, like, it's only got other things. Okay. Okay. Yep.\n\nOkay. Perfect. Thank you so much. Thank you so much. Yeah.\n\nHow do I make a million dollars? Thank you. Oh, you're gonna tell me about you winning it. That doesn't get me a million dollars. Oh, thank you.\n\nThank you. And you can come down and and you can ride oh, well, I'll let you ride my horse. It's a fair trade. Oh, no. Well, I don't know how people win three or four times.\n\nIt should be a thing. If you won once, you can't win again. That's well, Well, I must let other people win. Let heaven won. Yeah.\n\nYep. Yep. Yes. Yeah. No.\n\nYeah. And you can never but you can't even win, like, a 100,000 every again. That's not not even a $100. You've had you win? Oh, wait.\n\nExactly. Exactly. Okay. Done it. Thank you.\n\nYep. Okay. Lovely. Thank you so much today. Thank you so much.\n\nYou have a lovely time until you win your money. Okay. I'll talk to you soon. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Dana.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.18816956877708435},{"text":"Dana, it's Michelle.","start":2.6399999,"end":3.84,"sentiment":"neutral","sentiment_score":0.08726465453704198},{"text":"I'm just gonna try and see if we can transfer her by merging the calls.","start":3.84,"end":8.559999,"sentiment":"neutral","sentiment_score":0.06595538308223088},{"text":"Okay?","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.0490390807390213},{"text":"Okay.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.07288919389247894}],"sentiment":"neutral","sentiment_score":0.0795178237286481,"num_words":22,"start":1.04,"end":10.66},{"sentences":[{"text":"Okay.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":0.104625903069973},{"text":"Here we go.","start":11.04,"end":11.94,"sentiment":"neutral","sentiment_score":0.10551632692416509},{"text":"Hello?","start":17.595,"end":18.095,"sentiment":"neutral","sentiment_score":0.18108338117599487},{"text":"Oh, not too bad.","start":18.395,"end":19.115,"sentiment":"neutral","sentiment_score":0.32051852345466614},{"text":"How are you?","start":19.115,"end":19.935,"sentiment":"positive","sentiment_score":0.3553309142589569}],"sentiment":"neutral","sentiment_score":0.24586042513449988,"num_words":12,"start":10.8,"end":19.935},{"sentences":[{"text":"Well, I'm sorry because I I took my phone off the off the car audio that wouldn't block you when you came through.","start":23.994999,"end":31.36,"sentiment":"neutral","sentiment_score":-0.2519208981615046},{"text":"So and it didn't ring.","start":31.74,"end":33.28,"sentiment":"neutral","sentiment_score":-0.22434483766555785},{"text":"So that's why I didn't hear you.","start":33.82,"end":35.52,"sentiment":"neutral","sentiment_score":-0.14788934269121715},{"text":"Yeah.","start":40.165,"end":40.665,"sentiment":"neutral","sentiment_score":-0.10441896319389345},{"text":"Yeah.","start":50.645,"end":50.965,"sentiment":"neutral","sentiment_score":-0.10260769724845886}],"sentiment":"neutral","sentiment_score":-0.2204907271708991,"num_words":37,"start":23.994999,"end":50.965},{"sentences":[{"text":"Yeah.","start":50.965,"end":51.205,"sentiment":"neutral","sentiment_score":-0.07418002188205719},{"text":"Well, that's what I thought.","start":51.205,"end":52.165,"sentiment":"neutral","sentiment_score":-0.11226408630609512},{"text":"I'll try and ring you back.","start":52.165,"end":53.205,"sentiment":"neutral","sentiment_score":-0.10597681626677513},{"text":"And then if worst of the worst, I couldn't get through.","start":53.205,"end":55.13,"sentiment":"neutral","sentiment_score":-0.17544384503906424},{"text":"I've gotta hang up and turn off so I can turn off the phone and pull over and pull up the phone, and then I can ring you back.","start":55.13,"end":62.91,"sentiment":"neutral","sentiment_score":-0.08438606958450942}],"sentiment":"neutral","sentiment_score":-0.10862383969987814,"num_words":52,"start":50.965,"end":62.91},{"sentences":[{"text":"I got the.","start":66.17,"end":67.15,"sentiment":"neutral","sentiment_score":0.025291603058576584},{"text":"Yep.","start":67.425,"end":67.925,"sentiment":"neutral","sentiment_score":0.2209363877773285},{"text":"Yep.","start":77.505005,"end":77.745,"sentiment":"neutral","sentiment_score":0.09607787430286407},{"text":"Oh, no.","start":77.745,"end":78.485,"sentiment":"neutral","sentiment_score":0.09697482362389565},{"text":"I was waiting I was waiting for you, so that's fine.","start":78.545006,"end":81.285,"sentiment":"neutral","sentiment_score":0.13829400051723828}],"sentiment":"neutral","sentiment_score":0.11711515134407414,"num_words":18,"start":66.17,"end":81.285},{"sentences":[{"text":"No.","start":106.705,"end":106.865,"sentiment":"neutral","sentiment_score":-0.13926446437835693},{"text":"That's alright.","start":106.865,"end":107.345,"sentiment":"neutral","sentiment_score":-0.042560531437629834},{"text":"I'm driving home.","start":107.345,"end":108.405,"sentiment":"neutral","sentiment_score":0.16032526393731436},{"text":"Not offhand.","start":123.35,"end":124.01,"sentiment":"neutral","sentiment_score":-0.015180209651589392},{"text":"My memory is on back Okay.","start":124.07,"end":194.76,"sentiment":"neutral","sentiment_score":-0.016327280861636}],"sentiment":"neutral","sentiment_score":0.009161868577523689,"num_words":14,"start":106.705,"end":194.76},{"sentences":[{"text":"Yep.","start":203.62,"end":204.12,"sentiment":"neutral","sentiment_score":0.1515723168849945},{"text":"Mhmm.","start":231.61,"end":232.11,"sentiment":"neutral","sentiment_score":0.1937919557094574},{"text":"Yep.","start":250.75,"end":251.25,"sentiment":"neutral","sentiment_score":0.16725251078605652},{"text":"So so that's the that's that's the same 200 companies, and that's the majority of the time.","start":251.71,"end":258.05002,"sentiment":"neutral","sentiment_score":0.1430232559933382},{"text":"Yep.","start":267.42502,"end":267.92502,"sentiment":"neutral","sentiment_score":0.2274986207485199}],"sentiment":"neutral","sentiment_score":0.15102432171503702,"num_words":21,"start":203.62,"end":267.92502},{"sentences":[{"text":"Yes.","start":300.895,"end":301.395,"sentiment":"neutral","sentiment_score":0.08641193807125092},{"text":"Yep.","start":313.91998,"end":314.41998,"sentiment":"positive","sentiment_score":0.4453570246696472},{"text":"Okay.","start":322.785,"end":323.285,"sentiment":"positive","sentiment_score":0.5165969729423523},{"text":"And so we and so we can buy more shares in it.","start":335.29,"end":338.03,"sentiment":"positive","sentiment_score":0.4323036049803098},{"text":"Yep.","start":354.335,"end":354.835,"sentiment":"neutral","sentiment_score":0.31991177797317505}],"sentiment":"positive","sentiment_score":0.40974506083875895,"num_words":16,"start":300.895,"end":354.835},{"sentences":[{"text":"Yep.","start":362.96002,"end":363.46002,"sentiment":"neutral","sentiment_score":0.15509265661239624},{"text":"Yeah.","start":372.715,"end":373.215,"sentiment":"neutral","sentiment_score":0.0984874591231346},{"text":"So how's that how's that hopefully, they're going out.","start":373.355,"end":376.95502,"sentiment":"neutral","sentiment_score":0.16975682808293235},{"text":"What are we up to?","start":376.95502,"end":378.175,"sentiment":"neutral","sentiment_score":0.0757840782403946},{"text":"Up to hours.","start":379.755,"end":380.815,"sentiment":"neutral","sentiment_score":0.09147802740335464}],"sentiment":"neutral","sentiment_score":0.12814452852073469,"num_words":19,"start":362.96002,"end":380.815},{"sentences":[{"text":"Yeah.","start":481.18002,"end":481.68002,"sentiment":"neutral","sentiment_score":0.013719165697693825},{"text":"So so so the money I had to take at December for my dental has all been come back already, plus the government's tax money.","start":498.245,"end":508.36,"sentiment":"neutral","sentiment_score":0.10607084289193153},{"text":"Oh, do they?","start":517.77496,"end":518.595,"sentiment":"neutral","sentiment_score":-0.06400263806184132},{"text":"So what was that before then?","start":521.135,"end":522.755,"sentiment":"neutral","sentiment_score":0.0014418096592028935},{"text":"Okay.","start":533.63,"end":534.11,"sentiment":"neutral","sentiment_score":0.01864066906273365}],"sentiment":"neutral","sentiment_score":0.06946594030078915,"num_words":36,"start":481.18002,"end":534.11},{"sentences":[{"text":"That's why it's come down there.","start":534.11,"end":535.55,"sentiment":"neutral","sentiment_score":0.008748826726029316},{"text":"Okay.","start":535.55,"end":536.05,"sentiment":"neutral","sentiment_score":0.04149802774190903},{"text":"Yeah.","start":536.67,"end":537.17,"sentiment":"neutral","sentiment_score":0.07314793765544891},{"text":"Can can I can I claim the government's tax on my super on my taxation issue?","start":541.55505,"end":549.895,"sentiment":"neutral","sentiment_score":0.09535965078976005},{"text":"What they took off me?","start":550.35504,"end":551.655,"sentiment":"neutral","sentiment_score":-0.0482572004199028}],"sentiment":"neutral","sentiment_score":0.05005542538931657,"num_words":29,"start":534.11,"end":551.655},{"sentences":[{"text":"Yes.","start":562.24,"end":562.74,"sentiment":"neutral","sentiment_score":0.0475003644824028},{"text":"Yeah.","start":583.02997,"end":583.43,"sentiment":"neutral","sentiment_score":-0.020697439089417458},{"text":"But it was about it was about 20,000, wasn't it, that they took off me.","start":583.43,"end":587.82996,"sentiment":"neutral","sentiment_score":-0.12189756333827972},{"text":"Yeah.","start":587.82996,"end":588.32996,"sentiment":"neutral","sentiment_score":-0.06979647278785706},{"text":"That that that was that was a hard thing because, I mean, I worked for it.","start":589.99,"end":595.11,"sentiment":"negative","sentiment_score":-0.3349399892613292}],"sentiment":"neutral","sentiment_score":-0.2126616713426569,"num_words":34,"start":562.24,"end":595.11},{"sentences":[{"text":"My money, I had to text to put it in.","start":595.11,"end":597.37,"sentiment":"neutral","sentiment_score":-0.13366758897900582},{"text":"And, okay, I'm not through it, but I'm quite enough.","start":597.615,"end":600.095,"sentiment":"neutral","sentiment_score":-0.18926636688411236},{"text":"But the incentive said I had to have it done now.","start":600.095,"end":602.675,"sentiment":"neutral","sentiment_score":-0.12230754846876318},{"text":"So, you know, if I have another twelve months till I'm 60, I I've been a terrible place.","start":602.975,"end":610.595,"sentiment":"negative","sentiment_score":-0.5102252765662141},{"text":"Yeah.","start":622.18,"end":622.68,"sentiment":"neutral","sentiment_score":-0.10314350575208664}],"sentiment":"neutral","sentiment_score":-0.2772384215146303,"num_words":50,"start":595.11,"end":622.68},{"sentences":[{"text":"Yeah.","start":625.14,"end":625.46,"sentiment":"neutral","sentiment_score":-0.06718942523002625},{"text":"That's the crooks, aren't they?","start":625.46,"end":627.06,"sentiment":"negative","sentiment_score":-0.4391175448894501},{"text":"They're crooks.","start":627.06,"end":627.8,"sentiment":"negative","sentiment_score":-0.641719400882721},{"text":"Oh, no.","start":633.665,"end":633.985,"sentiment":"neutral","sentiment_score":-0.19585897028446198},{"text":"No.","start":633.985,"end":634.225,"sentiment":"neutral","sentiment_score":-0.22084368765354156}],"sentiment":"negative","sentiment_score":-0.37807068906047125,"num_words":11,"start":625.14,"end":634.225},{"sentences":[{"text":"The the tax department.","start":634.225,"end":637.365,"sentiment":"neutral","sentiment_score":-0.1604656409472227},{"text":"Brooke.","start":637.825,"end":638.325,"sentiment":"neutral","sentiment_score":-0.022960476577281952},{"text":"I mean, you know, they shouldn't be touching your money to start with.","start":642.16003,"end":645.46,"sentiment":"neutral","sentiment_score":-0.14459131428828606},{"text":"They want to retire, but they take it all out of place.","start":645.52,"end":648.0,"sentiment":"negative","sentiment_score":-0.3458050775031249},{"text":"You know?","start":648.0,"end":648.58,"sentiment":"neutral","sentiment_score":-0.12365993484854698}],"sentiment":"neutral","sentiment_score":-0.21692159143276513,"num_words":32,"start":634.225,"end":648.58},{"sentences":[{"text":"But if you if you've got if you've got the medical proof behind the dentist and your GP and everything saying that this has to be done, that should be enough for them to say, well, you need it done, so we will allow you to have your money.","start":704.22003,"end":717.03503,"sentiment":"neutral","sentiment_score":0.10957771965435573},{"text":"You just won't have it when you retire, which is fair enough.","start":717.03503,"end":719.435,"sentiment":"neutral","sentiment_score":0.024392483833556373},{"text":"I understand that.","start":719.435,"end":720.575,"sentiment":"neutral","sentiment_score":0.01018994798262914},{"text":"But, you know, a lot of people apparently, I hear a lot of people are taking their getting their their superannuation out for 65,000, and then they're not getting their teeth done or whatever and keeping the money.","start":720.955,"end":733.30005,"sentiment":"neutral","sentiment_score":-0.08564137187051146},{"text":"So they should be fibrotthed several times.","start":733.68005,"end":736.58,"sentiment":"neutral","sentiment_score":-0.1726599293095725}],"sentiment":"neutral","sentiment_score":0.011280699786858275,"num_words":109,"start":704.22003,"end":736.58},{"sentences":[{"text":"You know?","start":736.64,"end":737.30005,"sentiment":"neutral","sentiment_score":0.0011901212856173515},{"text":"Yeah.","start":756.79004,"end":757.29004,"sentiment":"neutral","sentiment_score":0.09094619750976562},{"text":"It's just yeah.","start":757.75,"end":758.87006,"sentiment":"neutral","sentiment_score":0.07115173091491063},{"text":"It is trying so am I gonna have to pay for this somehow in my in my taxation this year?","start":758.87006,"end":765.85004,"sentiment":"neutral","sentiment_score":-0.018929728679358958},{"text":"Okay.","start":784.98,"end":785.48,"sentiment":"neutral","sentiment_score":-0.03639459237456322}],"sentiment":"neutral","sentiment_score":-0.004007686412444821,"num_words":27,"start":736.64,"end":785.48},{"sentences":[{"text":"Yeah.","start":811.94,"end":812.26,"sentiment":"neutral","sentiment_score":-0.06201248615980148},{"text":"But but they're taking tax on it.","start":812.26,"end":816.5,"sentiment":"neutral","sentiment_score":-0.2409055573599679},{"text":"Court tax is not taxable income, but they take tax on it anyway.","start":816.5,"end":819.64,"sentiment":"neutral","sentiment_score":-0.13110715466050002},{"text":"Yeah.","start":848.57495,"end":849.07495,"sentiment":"neutral","sentiment_score":-0.33274659514427185},{"text":"I think yeah.","start":887.79,"end":895.49,"sentiment":"negative","sentiment_score":-0.3609170416990916}],"sentiment":"neutral","sentiment_score":-0.19472968474030494,"num_words":25,"start":811.94,"end":895.49},{"sentences":[{"text":"And what happens if you're given a terminal diagnosis and you die before you're 67?","start":899.23,"end":905.745,"sentiment":"neutral","sentiment_score":-0.22149149974187216},{"text":"They won't give you a super then.","start":907.725,"end":909.505,"sentiment":"neutral","sentiment_score":-0.23776323667594365},{"text":"What is it?","start":936.605,"end":937.425,"sentiment":"neutral","sentiment_score":0.030812513083219528},{"text":"I can.","start":938.045,"end":938.70496,"sentiment":"neutral","sentiment_score":0.1118626520037651},{"text":"Okay.","start":942.45996,"end":942.95996,"sentiment":"neutral","sentiment_score":0.009413056075572968}],"sentiment":"neutral","sentiment_score":-0.16646925905453308,"num_words":28,"start":899.23,"end":942.95996},{"sentences":[{"text":"Yeah.","start":944.06,"end":944.54,"sentiment":"neutral","sentiment_score":-0.028497666120529175},{"text":"I I just don't I just don't like yeah.","start":944.54,"end":948.88,"sentiment":"neutral","sentiment_score":-0.16360530588361952},{"text":"Too many rules.","start":949.1,"end":949.98,"sentiment":"neutral","sentiment_score":-0.3242457111676534},{"text":"That's the problem.","start":949.98,"end":950.7,"sentiment":"neutral","sentiment_score":-0.21976028382778168},{"text":"It should be easy.","start":950.7,"end":951.57996,"sentiment":"neutral","sentiment_score":0.08845026139169931}],"sentiment":"neutral","sentiment_score":-0.13895811792463064,"num_words":20,"start":944.06,"end":951.57996},{"sentences":[{"text":"You know?","start":951.57996,"end":952.24,"sentiment":"neutral","sentiment_score":-0.012926828116178514},{"text":"No.","start":963.385,"end":963.625,"sentiment":"neutral","sentiment_score":-0.14106033742427826},{"text":"Because when I had it done under the rules is that you go into this their hospital procedures, right, and to have it done, it's a six hour operation to take your teeth out and put these implants in.","start":963.625,"end":979.95996,"sentiment":"neutral","sentiment_score":-0.08126213377675949},{"text":"And then about three hours later, when you're awake, they didn't take you to the dentist room, and they put a set of teeth in.","start":979.95996,"end":987.39996,"sentiment":"neutral","sentiment_score":-0.17241984009742736},{"text":"And then they take your home.","start":987.39996,"end":989.79504,"sentiment":"neutral","sentiment_score":-0.10341825957099597}],"sentiment":"neutral","sentiment_score":-0.11324853110701254,"num_words":73,"start":951.57996,"end":989.79504},{"sentences":[{"text":"And none of it's claimable by Medicare or private health fund because it wasn't done in an authorized hospital.","start":991.29504,"end":999.47504,"sentiment":"neutral","sentiment_score":-0.28089560646759837},{"text":"See?","start":1000.255,"end":1000.495,"sentiment":"neutral","sentiment_score":-0.18954238295555115},{"text":"And it's ridiculous.","start":1000.495,"end":1001.395,"sentiment":"negative","sentiment_score":-0.5079444050788879},{"text":"You know?","start":1001.53503,"end":1001.85504,"sentiment":"neutral","sentiment_score":-0.18338928371667862},{"text":"So my $56,000, you know, anesthetist bill, no one would accept it because they're saying it's it's not a approved hospital.","start":1001.85504,"end":1010.25,"sentiment":"negative","sentiment_score":-0.33446559735706877}],"sentiment":"neutral","sentiment_score":-0.3139336572393127,"num_words":46,"start":991.29504,"end":1010.25},{"sentences":[{"text":"Yeah.","start":1014.87,"end":1015.35,"sentiment":"neutral","sentiment_score":-0.17100778222084043},{"text":"That's what I said to them.","start":1015.35,"end":1016.55,"sentiment":"neutral","sentiment_score":-0.19822344928979874},{"text":"I said, you know, they if it's not approved, then they wouldn't be able to do it because the government will say, no.","start":1016.55,"end":1021.41504,"sentiment":"neutral","sentiment_score":-0.27521831542253494},{"text":"You can't operate here.","start":1021.41504,"end":1022.375,"sentiment":"neutral","sentiment_score":-0.2918709069490433},{"text":"But, you know, they've got a recovery and operating theater.","start":1022.375,"end":1025.115,"sentiment":"neutral","sentiment_score":-0.22535841017961503}],"sentiment":"neutral","sentiment_score":-0.25253266959705134,"num_words":44,"start":1014.87,"end":1025.115},{"sentences":[{"text":"They've got everything there underneath it, and you're saying it's not approved hospital.","start":1025.175,"end":1029.355,"sentiment":"neutral","sentiment_score":-0.2903752453052081},{"text":"Ridiculous.","start":1029.895,"end":1030.395,"sentiment":"negative","sentiment_score":-0.6363250017166138},{"text":"Well, essentially, yeah, because they just say, nope.","start":1035.63,"end":1038.11,"sentiment":"neutral","sentiment_score":-0.24836120568215847},{"text":"We're not we're nothing we're not touching that.","start":1038.11,"end":1040.45,"sentiment":"neutral","sentiment_score":-0.22773799113929272},{"text":"So out of my out of 65,000, I would have got about 1,200 back, I think, of my health funds because I went and complained to them.","start":1041.71,"end":1055.8351,"sentiment":"neutral","sentiment_score":-0.18069489383035237}],"sentiment":"neutral","sentiment_score":-0.22980278769606038,"num_words":57,"start":1025.175,"end":1055.8351},{"sentences":[{"text":"That isn't this should show you.","start":1056.8551,"end":1059.115,"sentiment":"neutral","sentiment_score":-0.0944194090552628},{"text":"Yeah.","start":1059.69,"end":1060.19,"sentiment":"neutral","sentiment_score":0.013306397013366222},{"text":"Yeah.","start":1060.4099,"end":1060.8099,"sentiment":"neutral","sentiment_score":0.012892713770270348},{"text":"You know?","start":1060.8099,"end":1061.2899,"sentiment":"neutral","sentiment_score":0.0017323950305581093},{"text":"And the 6,000 underneath of this, yeah, they wouldn't no no one would touch it.","start":1061.2899,"end":1065.47,"sentiment":"neutral","sentiment_score":-0.16450681543598572}],"sentiment":"neutral","sentiment_score":-0.1201781914010644,"num_words":25,"start":1056.8551,"end":1065.47},{"sentences":[{"text":"So so I'm still going, and I hope that I'll get my get my NTs next week, hopefully.","start":1067.21,"end":1074.75,"sentiment":"neutral","sentiment_score":0.13016106167601216},{"text":"So you got all these temporary plastic ones in the meantime.","start":1076.875,"end":1080.3351,"sentiment":"neutral","sentiment_score":0.002083614680238746},{"text":"Yeah.","start":1089.31,"end":1089.4701,"sentiment":"neutral","sentiment_score":-0.07618068158626556},{"text":"Everything's soft food.","start":1089.4701,"end":1090.67,"sentiment":"neutral","sentiment_score":-0.027983297904332478},{"text":"So I've been eating since December.","start":1090.67,"end":1092.4501,"sentiment":"neutral","sentiment_score":0.017721027135849}],"sentiment":"neutral","sentiment_score":0.059282422029914766,"num_words":39,"start":1067.21,"end":1092.4501},{"sentences":[{"text":"You know, like eggs, and you can't eat a lot of things because you can't chew.","start":1093.63,"end":1097.63,"sentiment":"neutral","sentiment_score":-0.224878040375188},{"text":"You can't chew the food up.","start":1097.63,"end":1098.91,"sentiment":"neutral","sentiment_score":-0.31502365072568256},{"text":"So you can't have bread or anything because you can't chew it because you slow it, and then you're ill.","start":1098.91,"end":1103.17,"sentiment":"neutral","sentiment_score":-0.3092318221926689},{"text":"So yeah.","start":1103.865,"end":1105.085,"sentiment":"neutral","sentiment_score":0.018215660005807877},{"text":"Yeah.","start":1107.0651,"end":1107.5651,"sentiment":"neutral","sentiment_score":0.08971726894378662}],"sentiment":"neutral","sentiment_score":-0.25659285345011285,"num_words":45,"start":1093.63,"end":1107.5651},{"sentences":[{"text":"I know.","start":1107.705,"end":1108.265,"sentiment":"neutral","sentiment_score":0.01671859435737133},{"text":"Well, they're promising at the end, it will be so much better, but I'll tell you what.","start":1108.265,"end":1112.045,"sentiment":"neutral","sentiment_score":0.00608046687043765},{"text":"You know?","start":1113.545,"end":1114.205,"sentiment":"neutral","sentiment_score":-0.10590627416968346},{"text":"It's just it's it's been hard.","start":1114.265,"end":1116.105,"sentiment":"negative","sentiment_score":-0.3663112570842107},{"text":"I mean yeah.","start":1116.105,"end":1116.985,"sentiment":"neutral","sentiment_score":-0.22012140353520712}],"sentiment":"neutral","sentiment_score":-0.09777463919793566,"num_words":30,"start":1107.705,"end":1116.985},{"sentences":[{"text":"I know I had to have it done, but I tell you what, that that day of going home straight after surgery was just the worst because you're just out of it.","start":1116.985,"end":1124.06,"sentiment":"negative","sentiment_score":-0.35733571695163846},{"text":"You know what was going on.","start":1124.28,"end":1125.66,"sentiment":"neutral","sentiment_score":-0.18275407453378043},{"text":"You know?","start":1126.04,"end":1126.62,"sentiment":"neutral","sentiment_score":-0.10475531592965126},{"text":"And they're screwing keeping teeth, the slots.","start":1126.92,"end":1129.16,"sentiment":"neutral","sentiment_score":-0.19879052894456045},{"text":"It's like, ow.","start":1129.16,"end":1130.46,"sentiment":"neutral","sentiment_score":-0.1715279370546341}],"sentiment":"neutral","sentiment_score":-0.2929379107058048,"num_words":50,"start":1116.985,"end":1130.46},{"sentences":[{"text":"Because, you know, things have to heal.","start":1131.0801,"end":1133.5,"sentiment":"neutral","sentiment_score":-0.12572884346757615},{"text":"You know?","start":1135.055,"end":1135.715,"sentiment":"neutral","sentiment_score":-0.04673443362116814},{"text":"So if you hear me well, it's yeah.","start":1136.335,"end":1146.175,"sentiment":"neutral","sentiment_score":-0.035843526013195515},{"text":"Oh, yeah.","start":1146.175,"end":1146.835,"sentiment":"neutral","sentiment_score":-0.0468585267663002},{"text":"No.","start":1146.895,"end":1147.215,"sentiment":"neutral","sentiment_score":-0.10779497027397156}],"sentiment":"neutral","sentiment_score":-0.07309155017137528,"num_words":20,"start":1131.0801,"end":1147.215},{"sentences":[{"text":"Well, they're they're in the plastic teeth that they screw into your teeth.","start":1147.215,"end":1150.0801,"sentiment":"neutral","sentiment_score":-0.11996010003181604},{"text":"So you now you don't feel that you just gotta try and talk with these plastic things.","start":1150.0801,"end":1155.52,"sentiment":"neutral","sentiment_score":-0.18101461275535471},{"text":"And that you but you never have to floss again.","start":1155.52,"end":1158.3201,"sentiment":"neutral","sentiment_score":0.019823106378316878},{"text":"You never have to have another injection or have your teeth done or anything.","start":1158.3201,"end":1162.685,"sentiment":"neutral","sentiment_score":0.06268571530069623},{"text":"That's all in the past now.","start":1162.685,"end":1164.045,"sentiment":"neutral","sentiment_score":0.15305417279402414}],"sentiment":"neutral","sentiment_score":-0.044042893374959625,"num_words":60,"start":1147.215,"end":1164.045},{"sentences":[{"text":"So it has got pros on it, but they say once you get you get the n teeth, they're porcelain and titan titanium.","start":1164.045,"end":1172.465,"sentiment":"neutral","sentiment_score":0.1043312954513923},{"text":"And so they you could eat a whole block of almond rock, and your teeth will be fine.","start":1174.3,"end":1180.14,"sentiment":"positive","sentiment_score":0.34945080512099796},{"text":"I went, yeah.","start":1180.14,"end":1180.7001,"sentiment":"neutral","sentiment_score":0.11847398181756337},{"text":"Well, I might be trying that.","start":1180.7001,"end":1181.8201,"sentiment":"neutral","sentiment_score":0.21206980695327124},{"text":"Thank you.","start":1181.8201,"end":1182.48,"sentiment":"neutral","sentiment_score":0.32113708555698395}],"sentiment":"neutral","sentiment_score":0.21076633165088984,"num_words":52,"start":1164.045,"end":1182.48},{"sentences":[{"text":"Because I'm not doing this again.","start":1183.5801,"end":1185.12,"sentiment":"negative","sentiment_score":-0.3499147593975067},{"text":"No.","start":1189.025,"end":1189.525,"sentiment":"negative","sentiment_score":-0.39191699028015137},{"text":"No.","start":1190.625,"end":1191.125,"sentiment":"neutral","sentiment_score":-0.3172294497489929},{"text":"No.","start":1191.265,"end":1191.585,"sentiment":"neutral","sentiment_score":-0.28355544805526733},{"text":"Well, if you hear anybody having implants, say to them, you know, there are some but no one told me all this.","start":1191.585,"end":1196.965,"sentiment":"neutral","sentiment_score":-0.2242099019614133}],"sentiment":"neutral","sentiment_score":-0.25886478347163044,"num_words":31,"start":1183.5801,"end":1196.965},{"sentences":[{"text":"No one told me what I was gonna go through.","start":1197.105,"end":1199.205,"sentiment":"neutral","sentiment_score":-0.25171839743852614},{"text":"That's why I've gone back to the dentist.","start":1199.825,"end":1201.365,"sentiment":"neutral","sentiment_score":-0.1906401989981532},{"text":"And it was There wasn't enough explanation to because everything's been like, really?","start":1201.505,"end":1206.2799,"sentiment":"neutral","sentiment_score":-0.2840394698656522},{"text":"Really?","start":1206.98,"end":1207.2999,"sentiment":"neutral","sentiment_score":-0.2671329975128174},{"text":"And then I've had three sets of 10 put in, and I have to wait a few weeks until they make the next set.","start":1207.2999,"end":1212.6,"sentiment":"neutral","sentiment_score":-0.307561781257391}],"sentiment":"neutral","sentiment_score":-0.274704186112753,"num_words":56,"start":1197.105,"end":1212.6},{"sentences":[{"text":"You know?","start":1212.9,"end":1213.5599,"sentiment":"neutral","sentiment_score":-0.2953321635723114},{"text":"I have to keep changing every couple of weeks, and that's been hard too.","start":1213.7,"end":1217.115,"sentiment":"negative","sentiment_score":-0.4471995745386396},{"text":"You know?","start":1217.115,"end":1217.355,"sentiment":"neutral","sentiment_score":-0.10311681032180786},{"text":"You got that time off work, and they don't work weekends and you know?","start":1217.355,"end":1222.395,"sentiment":"neutral","sentiment_score":-0.1183653213083744},{"text":"So hopefully hopefully, there's 60 5 thousand dollars.","start":1222.395,"end":1225.675,"sentiment":"neutral","sentiment_score":-0.07121942192316055}],"sentiment":"neutral","sentiment_score":-0.232114046625793,"num_words":40,"start":1212.9,"end":1225.675},{"sentences":[{"text":"Oh, yeah.","start":1225.675,"end":1226.155,"sentiment":"neutral","sentiment_score":-0.07577714323997498},{"text":"Well and then after this, you've got to go to the dentist and have your teeth cleaned every six months.","start":1226.155,"end":1231.89,"sentiment":"neutral","sentiment_score":-0.1046714324504137},{"text":"Costs $400.","start":1232.29,"end":1233.5701,"sentiment":"neutral","sentiment_score":-0.05785035341978073},{"text":"And if you don't do it, you broke the warranty.","start":1233.5701,"end":1235.75,"sentiment":"negative","sentiment_score":-0.5497296214103699},{"text":"So they get you one way.","start":1240.37,"end":1241.83,"sentiment":"neutral","sentiment_score":-0.2480599507689476}],"sentiment":"neutral","sentiment_score":-0.23365848902612923,"num_words":40,"start":1225.675,"end":1241.83},{"sentences":[{"text":"Oh, wow.","start":1243.73,"end":1244.29,"sentiment":"negative","sentiment_score":-0.3724755793809891},{"text":"They're bloody yes.","start":1244.29,"end":1245.33,"sentiment":"negative","sentiment_score":-0.6395671963691711},{"text":"They're bloody killer.","start":1245.33,"end":1246.29,"sentiment":"negative","sentiment_score":-0.7151002883911133},{"text":"I know.","start":1246.29,"end":1246.6901,"sentiment":"negative","sentiment_score":-0.4067860245704651},{"text":"I'm just going, you know, there was nothing ever given to you or written about all this.","start":1246.6901,"end":1252.3151,"sentiment":"negative","sentiment_score":-0.466013128266615}],"sentiment":"negative","sentiment_score":-0.5016573645450451,"num_words":27,"start":1243.73,"end":1252.3151},{"sentences":[{"text":"That's the hard thing.","start":1252.535,"end":1253.515,"sentiment":"negative","sentiment_score":-0.5017165541648865},{"text":"Yeah.","start":1262.97,"end":1263.47,"sentiment":"neutral","sentiment_score":-0.13563814759254456},{"text":"Not.","start":1266.49,"end":1266.99,"sentiment":"neutral","sentiment_score":-0.1168702244758606},{"text":"Not.","start":1275.37,"end":1275.87,"sentiment":"neutral","sentiment_score":-0.10530265420675278},{"text":"Yeah.","start":1278.705,"end":1279.205,"sentiment":"neutral","sentiment_score":-0.05881165713071823}],"sentiment":"neutral","sentiment_score":-0.30293611250817776,"num_words":8,"start":1252.535,"end":1279.205},{"sentences":[{"text":"Well, my next 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dollars.","start":1309.745,"end":1316.005,"sentiment":"neutral","sentiment_score":-0.3275097382289392},{"text":"Yeah.","start":1316.465,"end":1316.785,"sentiment":"neutral","sentiment_score":-0.028754495084285736}],"sentiment":"neutral","sentiment_score":-0.2752341886587215,"num_words":66,"start":1294.26,"end":1316.785},{"sentences":[{"text":"Great.","start":1316.785,"end":1317.105,"sentiment":"neutral","sentiment_score":0.056431107223033905},{"text":"And then what are you gonna end up with?","start":1317.105,"end":1318.805,"sentiment":"neutral","sentiment_score":-0.00983400953312715},{"text":"You know?","start":1319.105,"end":1319.505,"sentiment":"neutral","sentiment_score":-0.01783843245357275},{"text":"So yeah.","start":1319.505,"end":1320.325,"sentiment":"neutral","sentiment_score":-0.039835911244153976},{"text":"Don't even look overseas.","start":1320.865,"end":1322.085,"sentiment":"neutral","sentiment_score":-0.06357487291097641}],"sentiment":"neutral","sentiment_score":-0.02231795320080386,"num_words":18,"start":1316.785,"end":1322.085},{"sentences":[{"text":"You know?","start":1323.45,"end":1323.77,"sentiment":"neutral","sentiment_score":-0.04032246582210064},{"text":"You wouldn't touch them with a barge pulp.","start":1323.77,"end":1325.71,"sentiment":"neutral","sentiment_score":-0.13544488698244095},{"text":"You know?","start":1326.33,"end":1326.8899,"sentiment":"neutral","sentiment_score":-0.05892696976661682},{"text":"So yeah.","start":1326.8899,"end":1328.33,"sentiment":"neutral","sentiment_score":-0.041912633925676346},{"text":"It's been an experience that I'm happy to pass along because, you know, people can get caught in this, and they don't realize just how long I mean, what's it been six months now, and I still haven't got teeth.","start":1328.33,"end":1339.665,"sentiment":"neutral","sentiment_score":-0.08057067180052399}],"sentiment":"neutral","sentiment_score":-0.0849761130909125,"num_words":54,"start":1323.45,"end":1339.665},{"sentences":[{"text":"You know?","start":1341.485,"end":1342.145,"sentiment":"neutral","sentiment_score":0.011789055541157722},{"text":"So, hopefully, I'll have them for my birthday.","start":1343.645,"end":1345.485,"sentiment":"neutral","sentiment_score":0.2416259851306677},{"text":"It'll be my birthday present.","start":1345.485,"end":1346.865,"sentiment":"neutral","sentiment_score":0.3059284746646881},{"text":"Yes.","start":1353.7,"end":1354.0199,"sentiment":"neutral","sentiment_score":0.10709500312805176},{"text":"I'll probably say, well, you're gonna keep eating eggs for a few more weeks and everything's settled.","start":1354.0199,"end":1359.48,"sentiment":"neutral","sentiment_score":0.039017708533826995}],"sentiment":"neutral","sentiment_score":0.12898861859558206,"num_words":33,"start":1341.485,"end":1359.48},{"sentences":[{"text":"Well, what the night that I left well, the night that I left the surgery, they gave me a bit of gauze to put in my mouth, and I didn't understand why because, you know, my mouth was all obviously swollen and my face was swollen.","start":1364.125,"end":1377.025,"sentiment":"neutral","sentiment_score":-0.2160824691147908},{"text":"And I and I've been I was I was spitting out blood, and it was just pouring out of my mouth because you couldn't shut your mouth.","start":1377.23,"end":1383.17,"sentiment":"neutral","sentiment_score":-0.17802205405853413},{"text":"It was that bad.","start":1384.91,"end":1386.05,"sentiment":"neutral","sentiment_score":-0.24637100845575333},{"text":"I shouldn't have let you go home.","start":1386.27,"end":1387.7101,"sentiment":"negative","sentiment_score":-0.3914604442460196},{"text":"Like, you should have been in the hospital for that.","start":1387.7101,"end":1389.645,"sentiment":"neutral","sentiment_score":-0.3190723180770874}],"sentiment":"neutral","sentiment_score":-0.23045552514017897,"num_words":94,"start":1364.125,"end":1389.645},{"sentences":[{"text":"It's just absolutely crazy because you didn't know what time I was gonna bring either.","start":1389.645,"end":1393.8251,"sentiment":"neutral","sentiment_score":-0.1585011417667071},{"text":"You know, I spent about a week in bed because I just couldn't move.","start":1393.9651,"end":1397.3451,"sentiment":"neutral","sentiment_score":-0.11406517720648221},{"text":"You know?","start":1399.165,"end":1399.8251,"sentiment":"neutral","sentiment_score":-0.05308615416288376},{"text":"Yeah.","start":1401.405,"end":1401.7251,"sentiment":"neutral","sentiment_score":-0.0531262531876564},{"text":"It's it's very interesting, but scary at the same time.","start":1401.7251,"end":1406.0701,"sentiment":"neutral","sentiment_score":-0.1620915040373802}],"sentiment":"neutral","sentiment_score":-0.13701531450663293,"num_words":42,"start":1389.645,"end":1406.0701},{"sentences":[{"text":"But, hopefully, it's all good from here.","start":1406.61,"end":1408.63,"sentiment":"neutral","sentiment_score":0.10178179001169545},{"text":"So Yep.","start":1410.61,"end":1415.895,"sentiment":"neutral","sentiment_score":0.06930265203118324},{"text":"Week and a half.","start":1416.035,"end":1416.835,"sentiment":"neutral","sentiment_score":0.0560002364218235},{"text":"Yep.","start":1416.835,"end":1417.335,"sentiment":"neutral","sentiment_score":0.10043889284133913},{"text":"Yeah.","start":1424.355,"end":1424.675,"sentiment":"neutral","sentiment_score":0.1242346689105034}],"sentiment":"neutral","sentiment_score":0.08665015610555808,"num_words":15,"start":1406.61,"end":1424.675},{"sentences":[{"text":"Well, fingers crossed.","start":1424.675,"end":1425.895,"sentiment":"neutral","sentiment_score":0.11475640535354614},{"text":"Oh, I know.","start":1427.41,"end":1428.23,"sentiment":"neutral","sentiment_score":0.05775067334373792},{"text":"Like, give me a break.","start":1428.77,"end":1430.87,"sentiment":"neutral","sentiment_score":0.05361760705709458},{"text":"So we'll be good.","start":1431.97,"end":1433.11,"sentiment":"neutral","sentiment_score":0.1662154272198677},{"text":"But yeah.","start":1433.5701,"end":1434.37,"sentiment":"neutral","sentiment_score":0.05728275515139103}],"sentiment":"neutral","sentiment_score":0.09206097003291636,"num_words":17,"start":1424.675,"end":1434.37},{"sentences":[{"text":"No.","start":1434.37,"end":1434.77,"sentiment":"neutral","sentiment_score":-0.010046683251857758},{"text":"I'm happy with I'm happy with you guys.","start":1434.77,"end":1436.85,"sentiment":"neutral","sentiment_score":0.19993713032454252},{"text":"So It's all good.","start":1436.85,"end":1439.43,"sentiment":"neutral","sentiment_score":0.2527928203344345},{"text":"Yep.","start":1450.465,"end":1450.5449,"sentiment":"neutral","sentiment_score":0.04294800013303757},{"text":"Oh, it's not a week and a half.","start":1450.5449,"end":1451.9049,"sentiment":"neutral","sentiment_score":-0.014241359429433942}],"sentiment":"neutral","sentiment_score":0.11498358024453575,"num_words":22,"start":1434.37,"end":1451.9049},{"sentences":[{"text":"It's a it's a it's a week in one day.","start":1451.9049,"end":1454.93,"sentiment":"neutral","sentiment_score":-0.005967691261321306},{"text":"The twelfth.","start":1457.63,"end":1458.29,"sentiment":"neutral","sentiment_score":0.010274684987962246},{"text":"Yeah.","start":1461.15,"end":1461.39,"sentiment":"neutral","sentiment_score":0.03207749128341675},{"text":"You said I 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colonoscopy.","start":1479.775,"end":1480.6749,"sentiment":"neutral","sentiment_score":-0.015340990386903286}],"sentiment":"neutral","sentiment_score":-0.0009928508847951883,"num_words":25,"start":1466.99,"end":1480.6749},{"sentences":[{"text":"So how excited do you think I am?","start":1480.895,"end":1483.235,"sentiment":"neutral","sentiment_score":0.1355896326713264},{"text":"Oh, yeah.","start":1486.0801,"end":1486.56,"sentiment":"neutral","sentiment_score":0.010721355676651001},{"text":"I know.","start":1486.56,"end":1486.9601,"sentiment":"neutral","sentiment_score":0.0025012241676449784},{"text":"My GP said, you have to go get this done.","start":1486.9601,"end":1488.88,"sentiment":"neutral","sentiment_score":0.0015511911362409592},{"text":"And I went, oh, 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they'll be not they'll be no super pulled out for that.","start":1510.605,"end":1514.4801,"sentiment":"neutral","sentiment_score":-0.12073778547346592},{"text":"Don't worry about it.","start":1515.3401,"end":1516.56,"sentiment":"neutral","sentiment_score":-0.03724457370117307},{"text":"They'll be paid for.","start":1518.38,"end":1519.6001,"sentiment":"neutral","sentiment_score":0.08217591606080532},{"text":"Oh, I know.","start":1522.3,"end":1523.2001,"sentiment":"neutral","sentiment_score":0.11023295919100444},{"text":"Okay.","start":1525.825,"end":1526.325,"sentiment":"neutral","sentiment_score":0.14598329365253448}],"sentiment":"neutral","sentiment_score":-0.033018578542396426,"num_words":24,"start":1510.605,"end":1526.325},{"sentences":[{"text":"Yep.","start":1526.465,"end":1526.965,"sentiment":"neutral","sentiment_score":0.17451652884483335},{"text":"Yep.","start":1531.0249,"end":1531.5249,"sentiment":"neutral","sentiment_score":0.2075086086988449},{"text":"Yep.","start":1534.225,"end":1534.725,"sentiment":"neutral","sentiment_score":0.0916481539607048},{"text":"Yeah.","start":1539.36,"end":1539.6,"sentiment":"positive","sentiment_score":0.36285072565078735},{"text":"That's good.","start":1539.6,"end":1540.1599,"sentiment":"positive","sentiment_score":0.44286759197711945}],"sentiment":"neutral","sentiment_score":0.28704320018490154,"num_words":6,"start":1526.465,"end":1540.1599},{"sentences":[{"text":"Thank you.","start":1540.1599,"end":1540.9,"sentiment":"neutral","sentiment_score":-0.30750633776187897},{"text":"No.","start":1551.885,"end":1552.385,"sentiment":"neutral","sentiment_score":-0.17155522108078003},{"text":"Oh, yeah.","start":1555.5651,"end":1556.385,"sentiment":"neutral","sentiment_score":0.05941018462181091},{"text":"Okay.","start":1563.39,"end":1563.89,"sentiment":"neutral","sentiment_score":0.07096623629331589},{"text":"Yep.","start":1566.99,"end":1567.49,"sentiment":"neutral","sentiment_score":0.11254478991031648}],"sentiment":"neutral","sentiment_score":-0.0691766430224691,"num_words":7,"start":1540.1599,"end":1567.49},{"sentences":[{"text":"That's good.","start":1575.955,"end":1576.9349,"sentiment":"positive","sentiment_score":0.6170534789562225},{"text":"I will.","start":1582.2749,"end":1583.0149,"sentiment":"positive","sentiment_score":0.6483649909496307},{"text":"Thank you very much.","start":1587.235,"end":1588.2949,"sentiment":"positive","sentiment_score":0.5081525295972824},{"text":"Yeah.","start":1588.65,"end":1589.05,"sentiment":"neutral","sentiment_score":0.14423540234565735},{"text":"I think I still have to get you my insurance paperwork too, don't I?","start":1589.05,"end":1592.65,"sentiment":"neutral","sentiment_score":0.05270923168531486}],"sentiment":"neutral","sentiment_score":0.2367657262669957,"num_words":23,"start":1575.955,"end":1592.65},{"sentences":[{"text":"Because it once you're gonna look into my insurances.","start":1592.65,"end":1596.99,"sentiment":"neutral","sentiment_score":0.0206312309536669},{"text":"Yes.","start":1612.535,"end":1612.775,"sentiment":"neutral","sentiment_score":0.10233424603939056},{"text":"Okay.","start":1612.775,"end":1613.275,"sentiment":"neutral","sentiment_score":0.10039733350276948},{"text":"Yeah.","start":1626.7849,"end":1627.265,"sentiment":"neutral","sentiment_score":0.05199085548520088},{"text":"So you know you know which is you know which companies I'm with?","start":1627.265,"end":1630.725,"sentiment":"neutral","sentiment_score":0.036919993706620656}],"sentiment":"neutral","sentiment_score":0.03681453727185726,"num_words":25,"start":1592.65,"end":1630.725},{"sentences":[{"text":"Yep.","start":1633.345,"end":1633.845,"sentiment":"neutral","sentiment_score":0.06863854080438614},{"text":"Yep.","start":1637.985,"end":1638.48,"sentiment":"neutral","sentiment_score":0.06257820129394531},{"text":"Yep.","start":1639.2,"end":1639.6,"sentiment":"neutral","sentiment_score":0.07190673053264618},{"text":"And you got real insurance with life insurance?","start":1639.6,"end":1643.78,"sentiment":"neutral","sentiment_score":0.05676579801365733},{"text":"Yeah.","start":1648.0,"end":1648.5,"sentiment":"neutral","sentiment_score":0.036636270582675934}],"sentiment":"neutral","sentiment_score":0.057823843943576016,"num_words":12,"start":1633.345,"end":1648.5},{"sentences":[{"text":"Yes.","start":1657.985,"end":1658.485,"sentiment":"neutral","sentiment_score":0.07317370176315308},{"text":"Yeah.","start":1659.345,"end":1659.825,"sentiment":"neutral","sentiment_score":0.053381942212581635},{"text":"I've got a two $100,000 in life insurance on 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it.","start":1745.815,"end":1746.615,"sentiment":"neutral","sentiment_score":0.016613541170954704},{"text":"I think yeah.","start":1746.615,"end":1747.255,"sentiment":"neutral","sentiment_score":0.015348831191658974},{"text":"Because otherwise, I've got, yeah, the car insurance, the bike insurance, the horse insurance.","start":1747.255,"end":1752.36,"sentiment":"neutral","sentiment_score":-0.00272225754867707},{"text":"Well, the rider insurance, I should say, because I'm riding a horse now.","start":1753.94,"end":1758.2,"sentiment":"neutral","sentiment_score":0.010648925573779987},{"text":"So I've got all those, but they're all they're just standard and they said that they don't get 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much.","start":1782.86,"end":1784.0,"sentiment":"positive","sentiment_score":0.5227236375212669},{"text":"Yeah.","start":1791.1,"end":1791.34,"sentiment":"neutral","sentiment_score":0.06332722306251526}],"sentiment":"positive","sentiment_score":0.3355256136168133,"num_words":11,"start":1778.005,"end":1791.34},{"sentences":[{"text":"How do I make a million dollars?","start":1791.34,"end":1792.88,"sentiment":"neutral","sentiment_score":0.06460896879434586},{"text":"Thank you.","start":1802.585,"end":1803.225,"sentiment":"positive","sentiment_score":0.6112214028835297},{"text":"Oh, you're gonna tell me about you winning it.","start":1803.225,"end":1805.5449,"sentiment":"neutral","sentiment_score":0.23357985582616594},{"text":"That doesn't get me a million dollars.","start":1805.5449,"end":1807.325,"sentiment":"neutral","sentiment_score":0.05123294038431985},{"text":"Oh, thank you.","start":1811.37,"end":1812.27,"sentiment":"positive","sentiment_score":0.4170885980129242}],"sentiment":"neutral","sentiment_score":0.19238645237471377,"num_words":28,"start":1791.34,"end":1812.27},{"sentences":[{"text":"Thank you.","start":1812.3301,"end":1812.9701,"sentiment":"positive","sentiment_score":0.48229020833969116},{"text":"And you can come down and and you can ride oh, well, I'll let you ride my horse.","start":1812.9701,"end":1819.79,"sentiment":"neutral","sentiment_score":0.27276334332095253},{"text":"It's a fair trade.","start":1820.81,"end":1821.9501,"sentiment":"neutral","sentiment_score":0.2715682201087475},{"text":"Oh, no.","start":1836.505,"end":1837.245,"sentiment":"neutral","sentiment_score":-0.07664317265152931},{"text":"Well, I don't know how people win three or four 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you can never but you can't even win, like, a 100,000 every again.","start":1871.83,"end":1875.37,"sentiment":"neutral","sentiment_score":-0.16057311637060984},{"text":"That's not not even a $100.","start":1875.83,"end":1878.39,"sentiment":"neutral","sentiment_score":-0.07821631555755933},{"text":"You've had you win?","start":1878.39,"end":1879.5299,"sentiment":"neutral","sentiment_score":0.003112311009317636},{"text":"Oh, wait.","start":1879.75,"end":1880.49,"sentiment":"neutral","sentiment_score":0.004103086888790131}],"sentiment":"neutral","sentiment_score":-0.10335270612052193,"num_words":27,"start":1871.51,"end":1880.49},{"sentences":[{"text":"Exactly.","start":1885.285,"end":1885.785,"sentiment":"neutral","sentiment_score":0.13677537441253662},{"text":"Exactly.","start":1886.245,"end":1886.745,"sentiment":"neutral","sentiment_score":0.2517016530036926},{"text":"Okay.","start":1889.845,"end":1890.345,"sentiment":"neutral","sentiment_score":0.07533931732177734},{"text":"Done 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Good\n\nChannel 1: Hey,\n\nChannel 0: afternoon.\n\nChannel 1: Dana.\n\nChannel 0: This is Dana.\n\nChannel 1: Dana, it's Michelle. I'm\n\nChannel 0: Hi.\n\nChannel 1: just gonna try and see if we can transfer her by merging the calls. Okay?\n\nChannel 0: Okay. No worries\n\nChannel 1: Okay.\n\nChannel 0: at all.\n\nChannel 1: Okay. Here we go.\n\nChannel 0: Okay. Hi, Maddie. It's Dana. How are you this evening?\n\nChannel 1: Hello? Oh, not too bad. How are you?\n\nChannel 0: I'm very well. Thank you. How's your day been going?\n\nChannel 1: Well, I'm sorry because I I took my phone off the off the car audio that wouldn't block you when you came through. So and it didn't ring. So that's why\n\nChannel 0: No.\n\nChannel 1: I didn't\n\nChannel 0: It\n\nChannel 1: hear\n\nChannel 0: was\n\nChannel 1: you.\n\nChannel 0: really no. That's okay. It was really bizarre. Like, it called once and then went\n\nChannel 1: Yeah.\n\nChannel 0: straight through, but normally, it goes to voice mail. And it wouldn't it just kind of went through and beeped a couple of times and then said no answer. And I was like, that's really strange.\n\nChannel 1: Yeah. Yeah. Well, that's what I thought. I'll try and ring you back. And then if worst of the worst, I couldn't get through.\n\nI've gotta hang up and turn off so I can turn off the phone and pull over and pull up the phone, and then I can ring you back.\n\nChannel 0: Yeah. No. That's okay.\n\nChannel 1: I got the.\n\nChannel 0: Yeah. That's a good\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Yeah. And that's why we also send out the text message as well. So at least, you know, we've tried to call. If there's an issue or you're just unavailable, you can just let us know.\n\nSo it's easy enough.\n\nChannel 1: Yep. Oh, no.\n\nChannel 0: Yeah.\n\nChannel 1: I was waiting I was waiting for you, so that's fine.\n\nChannel 0: All good. Well, I just had to put things a bit of a general catch up. I know one of the things we sort of talked about when we did the annual review last year was that we wanted to do these catch ups a bit more regularly with you to kinda give you an idea of what's been going on with your super a bit more regularly and just sort of see how things are going for you as well. So I won't take up too much of your time because you've probably had a very long day.\n\nChannel 1: No. That's alright. I'm driving home.\n\nChannel 0: Fantastic. All good. Now I see probably around about March, you would have received an email from us. Do you remember receiving an email about a change in your investments?\n\nChannel 1: Not offhand. My memory is on back\n\nChannel 0: No. That that's okay. Not a problem at all. Now one of the things we have sort of noticed in recent months, we came back in January from our Christmas break, essentially, and we had a bit of a look at all the portfolios and what was sort of happening with Super. We had sort of noticed that one of your underlying investments has been underperforming a little bit.\n\nSo you originally had the Ben along Australian equities managed fund in your portfolio, And the idea of having that in there was it was meant to be more of an actively managed fund. So the investment manager of Van Alarm are trying to buy and sell investors. They're trying to outperform against the market and about and it in whatever industry that they're trying to outperform against. They actually haven't been able to do that, and it was kinda holding your portfolio back a little bit as well. So when we sort of had a look at it, you were down from the reports, I can see you were down around about you had about 8% in there, but you were down about 8% for Biggie.\n\nSo it you had quite a big drop in your portfolio there without with that holding. So what we sort of did in March was we sent out an a record of advice to everyone, and we've actually\n\nChannel 1: Okay.\n\nChannel 0: moved you out of that investment. So we did sell it off, and we've moved you into something called the BetaShares a 200 or the Australian two 100.\n\nChannel 1: Yep.\n\nChannel 0: This investment is more of a passively managed investment. It's actually cheaper, so it is a lot cheaper to hold the a 200 than it was to hold Benelon. So you're actually saving in investment fees, which is good, but it's also more diversified as well. So one of the big things with Benelon in your portfolio, It was holding around between 15 to 25 different investment options depending on what they had in their portfolio at that particular time frame. With the\n\nChannel 1: Mhmm.\n\nChannel 0: the BetaShares a 200, you're tracking the top 200 companies on the ASX. So tracking 200 companies as opposed to 15 or 25 is gonna give you much more diversified exposure, which helps to reduce your overall risk as well. So that's one good thing about changing that investment up for you. Okay?\n\nChannel 1: Yep. So\n\nChannel 0: Yeah.\n\nChannel 1: so\n\nChannel 0: The\n\nChannel 1: that's the that's\n\nChannel 0: Yes.\n\nChannel 1: that's\n\nChannel 0: Fine.\n\nChannel 1: the same 200 companies, and that's the majority of the time.\n\nChannel 0: That's right. Yeah. One of the good things I like about the a 200 is that it tracks the the top 200 companies on the ASX. And in order for companies\n\nChannel 1: Yep.\n\nChannel 0: to be in the a 200 or to be in the indices that track the top 200, they essentially have to meet a certain criteria. So what happens is the makers of the indices, they essentially meet every quarter their investment committee, and they determine what companies are eligible to be in the top 200 companies. If they if one of these companies no longer meets the criteria, they actually moved out and something else is put in its place. So this type of investment is much better for you because you're always tracking the top 200 companies. And when a company\n\nChannel 1: Yes.\n\nChannel 0: no longer meets the criteria to be in that top 200, they're actually removed out and replaced with something else. So it's kind of making sure you're always tracking the top 200 companies plus the fact that it's the top 200. It means that you're getting\n\nChannel 1: Yep.\n\nChannel 0: more diversification. And one of the best ways to mitigate risk is to diversify your portfolio. So this is definitely achieving that for you.\n\nChannel 1: Okay.\n\nChannel 0: And it's also cheaper, so you're actually saving on investment fees as well, which means more money stays invested in your super working harder and compounding towards your retirement goals, which is a positive. Okay?\n\nChannel 1: And so we and so we can buy more shares in it.\n\nChannel 0: That's exactly right. Yeah. We wanna keep more money invested so that you it it is compounding and working harder. All that money that stays invested gets invested into that port into those portfolios or the portfolio that you have in your super for the investments there. We want them\n\nChannel 1: Yep.\n\nChannel 0: to generate more income, which goes in your cash account, which we then use to reinvest back into your portfolio, and that's what compounding is. So I just wanted\n\nChannel 1: Yep.\n\nChannel 0: to sort of touch base and see if you'd noted seen that email there. If you haven't, give you a bit of an update on some of the changes that we have made. Yeah.\n\nChannel 1: Yeah. So how's that how's that hopefully, they're going out. What are we up to?\n\nChannel 0: Yeah. All good.\n\nChannel 1: Up to\n\nChannel 0: So\n\nChannel 1: hours.\n\nChannel 0: at the moment, that's okay. I'm just quickly pulling up your annual review documents from last year just to see what your balance was when we touched base last year to give you a proper update there. So we have, sorry, so your balance as of when we touched base in December there was $245,003.39, and then we've got a balance now. So we're sitting at 250529¢. So you've definitely seen a bit of an increase in the year, which is fantastic.\n\nThe portfolio from the last twelve months, look, it's you're up, which is good to see. You're definitely up from where we were in December. However, you're only up by about 1.76%. So because Bennelong was underperforming there, it had dragged your portfolio back a little bit. Your balance is still definitely higher, which is a positive.\n\nBut the fact that we just need to kinda keep it going a little bit harder. The other side of things is that with what's been happening globally with the war and everything, that's also had a bit of an effect on volatility as well, which has also seen the returns a bit lower for the year. So what we sort of wanna see is what happens from now when we've made that change in March, letting everything kinda settle, and then allowing your portfolio to recover back from that change from removing Benelon, but also from the volatility we're seeing this year. So I would probably expect the returns to be a little bit lower than what we'd sort of hope or be chasing for this year just because of what we've kinda seen with the the ups and downs between The US and the Iraq Iran war, but then also\n\nChannel 1: Yeah.\n\nChannel 0: with the change in Bennelong. But once that your portfolio sort of settles, we should hopefully see a bit more growth moving forward. But the balance from where you were in December is definitely up. So from 245,000 just to just over 250. So it's working in the right direction\n\nChannel 1: So\n\nChannel 0: still.\n\nChannel 1: so so the money I had to take at December for my dental\n\nChannel 0: Yep.\n\nChannel 1: has all been come back already, plus the\n\nChannel 0: So\n\nChannel 1: government's tax money.\n\nChannel 0: you it looks like not quite. Because you had a little bit higher of a balance before you\n\nChannel 1: Oh,\n\nChannel 0: took\n\nChannel 1: do\n\nChannel 0: that\n\nChannel 1: they?\n\nChannel 0: money out. Yeah. Yeah. Your\n\nChannel 1: So\n\nChannel 0: balance\n\nChannel 1: what was\n\nChannel 0: is\n\nChannel 1: that\n\nChannel 0: a\n\nChannel 1: before\n\nChannel 0: little bit\n\nChannel 1: then?\n\nChannel 0: higher. Well, it's saying here when I look back at June last year, your balance then was about $313,008.78.\n\nChannel 1: Okay. That's why\n\nChannel 0: Yep.\n\nChannel 1: it's come\n\nChannel 0: Yes.\n\nChannel 1: down there. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So we haven't quite made that back yet, but we're on the right track.\n\nChannel 1: Can can I can I claim the government's tax on my super on my taxation issue? What they took\n\nChannel 0: Oh,\n\nChannel 1: off me?\n\nChannel 0: so the the fund so when you go to do your tax return, the money that you have taken out of super, that will essentially\n\nChannel 1: Yes.\n\nChannel 0: be all included in your tax return. The government already adds that on there. If for any reason you've paid too much tax, they will adjust it. But, normally, they don't normally, you don't get anything different back. Normally, they're pretty good with working out how much tax you need to pay.\n\nChannel 1: Yeah.\n\nChannel 0: I'm\n\nChannel 1: But it\n\nChannel 0: pretty\n\nChannel 1: was about it was about 20,000,\n\nChannel 0: it was a lot.\n\nChannel 1: wasn't it, that they took\n\nChannel 0: It\n\nChannel 1: off\n\nChannel 0: was.\n\nChannel 1: me. Yeah.\n\nChannel 0: It was a lot. Yeah. It was a significant\n\nChannel 1: That that that was\n\nChannel 0: amount.\n\nChannel 1: that was a hard thing because, I mean, I worked for it.\n\nChannel 0: Yeah.\n\nChannel 1: My money, I had to text to put it in. And, okay,\n\nChannel 0: Yeah.\n\nChannel 1: I'm not through it, but I'm quite enough. But the incentive said I had to have it done now. So,\n\nChannel 0: Yeah.\n\nChannel 1: you know, if I have another twelve months till I'm 60, I I've been a terrible place.\n\nChannel 0: That's exactly right. If you if they could have waited another twelve months and let you go to 60, then you could have withdrawn that completely tax free, and that 20 odd thousand would not have come out.\n\nChannel 1: Yeah.\n\nChannel 0: But yeah. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: It's\n\nChannel 1: That's\n\nChannel 0: a it's\n\nChannel 1: the crooks,\n\nChannel 0: a\n\nChannel 1: aren't they? They're crooks.\n\nChannel 0: do you mean the super or the dentist? Sorry.\n\nChannel 1: Oh, no. No. The the tax\n\nChannel 0: Oh, yes.\n\nChannel 1: department.\n\nChannel 0: Yes.\n\nChannel 1: Brooke.\n\nChannel 0: Yes. Sorry. They see it's all coming. Absolutely.\n\nChannel 1: I mean, you know, they shouldn't\n\nChannel 0: Yeah.\n\nChannel 1: be touching your money to start with. They want to retire, but\n\nChannel 0: Well\n\nChannel 1: they take it all out of place. You know?\n\nChannel 0: yeah. And it's more it's more not to do with them touching your money. It's essentially looking at because it's an early condition of release. So under the CIS Act, the idea of having sleeper is that it's held meant to be held in trust for the benefit of the client at all, the the beneficiary, so yourself, at retirement. And that's why they kinda have these access points.\n\nSo the government technically doesn't actually see it as your money until you made a condition of the lease. As much as it is part of your income, that's just the way it is sort of seen, and that's why they have these conditions of belief. So it's meant to deter people from trying to access the funds because there is such a high tax consequence for drawing the money at early. There is you know, it is meant to be a deterrent, but it doesn't really work as a deterrent because things happen in life and we need money quickly, and it's generally the best way to get those funds quickly. So no.\n\nChannel 1: But if\n\nChannel 0: I understand.\n\nChannel 1: you if you've got if you've got the medical proof behind the dentist and your GP and everything saying that this has to be done, that should be enough\n\nChannel 0: Yeah.\n\nChannel 1: for them to say, well, you need it done, so we will allow you to have your money. You just won't have\n\nChannel 0: Yeah.\n\nChannel 1: it when you retire, which is fair enough. I understand that. But, you know, a lot of people apparently, I hear a lot of people are taking their getting their their superannuation out for 65,000, and then they're not getting their teeth done or\n\nChannel 0: Yeah.\n\nChannel 1: whatever\n\nChannel 0: Yep.\n\nChannel 1: and keeping the money. So\n\nChannel 0: Oh,\n\nChannel 1: they should\n\nChannel 0: absolutely.\n\nChannel 1: be fibrotthed several times.\n\nChannel 0: Absolutely.\n\nChannel 1: You know?\n\nChannel 0: Yeah. No. Definitely. I've seen that happen plenty of times. Yeah.\n\nThey just go and get some dodgy bills and go and claim the money. The ACO say, yeah. Take it. It's fine. They pay the tax on it, and they keep the funds themselves and just spend it elsewhere, and there's nothing to stop them from doing that.\n\nSo, you know, I completely get where you're coming from. Absolutely.\n\nChannel 1: Yeah. It's just yeah.\n\nChannel 0: Yeah.\n\nChannel 1: It is trying so am I gonna have to pay for this somehow in my in my taxation this year?\n\nChannel 0: No. So the idea of the the idea is that when you claim those funds, the super fund is deducted tax from that money. So that's essentially supposed to be how much tax you should have paid. It should not impact your tax return in any way, shape, or form. You shouldn't\n\nChannel 1: Okay.\n\nChannel 0: have to pay any additional tax. It's all technically being accounted for. Whilst the money is added to your assessable income, it's not assessable taxable income. So there's two different ways of looking at it for the ATO, and they look at what's assessable income. So they'll they'll look at, you know, you taking that money out and add it onto your total growth income for the year, but it's not considered assessable taxable income because you've already paid tax on that money, and you paid\n\nChannel 1: Yeah.\n\nChannel 0: it at\n\nChannel 1: But\n\nChannel 0: a much higher rate too. So\n\nChannel 1: but they're taking tax on it. Court tax is not taxable income, but they take tax on it anyway.\n\nChannel 0: yeah. It's a it's a the because it's being pulled out of super because it's being pulled out of the super system. And the idea of the super system is that when money goes in there, it's taxed with concessional rate. So if you're accessing it early, they think because they're taxed at a lower rate going in, it should realistically be taxed at a higher rate going out if you're under that con if you don't meet that condition of release, like you turn 60 and retire. It's a little bit weird and convoluted the way it is.\n\nThere's a lot of\n\nChannel 1: Yeah.\n\nChannel 0: rules with the super system I definitely don't agree with. I can also tell you that people who have TBD, so if you claim total permanent disability and that's paid for through your super, that is also taxed. And I don't think anyone who claims TBD or can never go back to work again due to permanent disability should ever be taxed for anything. But those who claim TBD cover, when it comes out of the super system, it is also taxed the same way that money that you paid was taxed as well. And I have a huge problem with people who are disabled or claiming TBD because they can never work again being completely taxed.\n\nChannel 1: I\n\nChannel 0: There's a lot of rules that we as\n\nChannel 1: think\n\nChannel 0: advisers think are really silly, but, unfortunately, it's what happens when lawmakers get together and\n\nChannel 1: yeah.\n\nChannel 0: they're, you know, sitting in parliament, they come up with these things.\n\nChannel 1: And what happens if you're given a terminal diagnosis and you die before you're 67? They won't give\n\nChannel 0: Oh,\n\nChannel 1: you\n\nChannel 0: that's\n\nChannel 1: a super\n\nChannel 0: different.\n\nChannel 1: then.\n\nChannel 0: So no. No. They can. They definitely can. So if you are terminal and you claim terminal illness on your super, it's basically life cover.\n\nThey just pay that early bulk just still alive. You normally have to be able to show that you're not gonna be your the doctors are expecting you to have passed away within one to two years of the diagnosis or of the the claim, that is completely tax free. That is completely\n\nChannel 1: What\n\nChannel 0: tax\n\nChannel 1: is\n\nChannel 0: free.\n\nChannel 1: it?\n\nChannel 0: That is life cover.\n\nChannel 1: I can.\n\nChannel 0: That is different. Yeah. That's absolutely different. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I I just don't I just\n\nChannel 0: I\n\nChannel 1: don't\n\nChannel 0: know.\n\nChannel 1: like\n\nChannel 0: All these rules.\n\nChannel 1: yeah. Too many rules. That's the problem. It should be easy. You know?\n\nChannel 0: Oh, I know. I know. It's shocking. But, no, hope hopefully, it all goes well. And, look, you've got your teeth done now.\n\nHow's everything been going? You feel better having had it\n\nChannel 1: No. Because when I had it done under the rules is that you go into this their hospital procedures, right, and to have\n\nChannel 0: done?\n\nChannel 1: it done,\n\nChannel 0: Yeah.\n\nChannel 1: it's a six hour operation to take your teeth out\n\nChannel 0: Yeah.\n\nChannel 1: and put these implants in. And then\n\nChannel 0: Wow.\n\nChannel 1: about three hours later, when you're awake, they didn't take you to the dentist room, and they put a set of teeth in. And then they take your home.\n\nChannel 0: Oh, wow.\n\nChannel 1: And none of it's claimable by Medicare or private health fund because it wasn't done in an authorized hospital. See? And it's ridiculous.\n\nChannel 0: Wow. Really?\n\nChannel 1: You know? So my $56,000, you know, anesthetist bill, no one would accept it because they're saying it's it's not a approved hospital.\n\nChannel 0: Yeah. Well, that's insane.\n\nChannel 1: Yeah. That's what I\n\nChannel 0: That's\n\nChannel 1: said to\n\nChannel 0: crazy.\n\nChannel 1: them. I said, you know,\n\nChannel 0: Yeah.\n\nChannel 1: they if it's not approved, then they wouldn't be able to do it because the government will say, no. You can't operate here. But, you know, they've got a recovery and operating theater. They've got everything there underneath it, and you're saying it's not approved hospital. Ridiculous.\n\nChannel 0: That's really strange. So it's like an illegal hospital, essentially.\n\nChannel 1: Well, essentially, yeah, because they just say, nope. We're not we're nothing we're not touching that. So out\n\nChannel 0: Wow.\n\nChannel 1: of my out of 65,000, I would have got about 1,200 back, I think, of my health\n\nChannel 0: Wow.\n\nChannel 1: funds because I went and complained to them. That\n\nChannel 0: Yeah.\n\nChannel 1: isn't\n\nChannel 0: I\n\nChannel 1: this\n\nChannel 0: mean, fair\n\nChannel 1: should\n\nChannel 0: enough.\n\nChannel 1: show you. Yeah. Yeah. You know? And the 6,000\n\nChannel 0: Wow.\n\nChannel 1: underneath of this, yeah, they wouldn't no no one would touch it. So\n\nChannel 0: That's insane.\n\nChannel 1: so I'm still\n\nChannel 0: Wow.\n\nChannel 1: going, and I\n\nChannel 0: Because\n\nChannel 1: hope that I'll get my get my NTs next week, hopefully.\n\nChannel 0: yeah.\n\nChannel 1: So you got\n\nChannel 0: Okay.\n\nChannel 1: all these temporary\n\nChannel 0: How\n\nChannel 1: plastic\n\nChannel 0: does it?\n\nChannel 1: ones in the meantime.\n\nChannel 0: Oh, do you? Wow. That would be hard with eating if they're giving you many, like, lots of restrictions on what you can and can't eat and do.\n\nChannel 1: Yeah. Everything's soft food. So I've been eating since December.\n\nChannel 0: Oh.\n\nChannel 1: You know, like eggs,\n\nChannel 0: Oh,\n\nChannel 1: and\n\nChannel 0: Maddie.\n\nChannel 1: you can't\n\nChannel 0: I'm\n\nChannel 1: eat\n\nChannel 0: sorry.\n\nChannel 1: a lot of things because you can't chew. You can't chew the food up. So you can't have bread or anything because you can't chew it because you slow it,\n\nChannel 0: Oh.\n\nChannel 1: and then you're ill. So\n\nChannel 0: Oh,\n\nChannel 1: yeah.\n\nChannel 0: all the delicious things to him.\n\nChannel 1: Yeah. I know. Well, they're promising at the end, it will be so much better, but I'll tell you what. You know? It's just it's it's been hard.\n\nI mean yeah. I know I had to have it\n\nChannel 0: Yeah.\n\nChannel 1: done, but I tell you what, that that day of going home straight after surgery was just the worst because you're just out of it. You know\n\nChannel 0: Yeah.\n\nChannel 1: what was going on.\n\nChannel 0: Wow.\n\nChannel 1: You know? And they're screwing keeping teeth,\n\nChannel 0: Yep.\n\nChannel 1: the slots. It's like, ow. Because, you know, things have\n\nChannel 0: Wow.\n\nChannel 1: to heal.\n\nChannel 0: Yeah.\n\nChannel 1: You know?\n\nChannel 0: Yeah. Definitely.\n\nChannel 1: So\n\nChannel 0: And can you\n\nChannel 1: if\n\nChannel 0: feel\n\nChannel 1: you hear me\n\nChannel 0: can you feel, like, the mini gums and stuff? Can you feel the the metal? The well, there's a screw, isn't it?\n\nChannel 1: well, it's yeah. Oh, yeah. No. Well, they're they're in the plastic teeth that they screw into your teeth. So you now you don't feel that you just gotta try and talk with these plastic things.\n\nChannel 0: Oh,\n\nChannel 1: And\n\nChannel 0: okay.\n\nChannel 1: that you but you never have to floss again. You never have to have another injection or have your teeth done or anything. That's all in the past now. So it has got pros on it, but they say once you get you get the n teeth, they're porcelain and titan titanium.\n\nChannel 0: Okay.\n\nChannel 1: And\n\nChannel 0: Yeah.\n\nChannel 1: so\n\nChannel 0: Right.\n\nChannel 1: they\n\nChannel 0: Wow.\n\nChannel 1: you could eat a whole block of almond rock, and your teeth will be fine. I went, yeah. Well, I might be trying that. Thank you.\n\nChannel 0: No.\n\nChannel 1: Because\n\nChannel 0: No.\n\nChannel 1: I'm not doing\n\nChannel 0: Not after\n\nChannel 1: this again.\n\nChannel 0: what you've sent to the tax you paid. Everything is it's not worth the testing,\n\nChannel 1: No.\n\nChannel 0: is it?\n\nChannel 1: No. No. Well, if you hear anybody having implants, say to them, you know, there are some but no one told me all this. No one told me what I was gonna\n\nChannel 0: Yeah.\n\nChannel 1: go through. That's why I've gone\n\nChannel 0: No.\n\nChannel 1: back\n\nChannel 0: I'm\n\nChannel 1: to the\n\nChannel 0: so\n\nChannel 1: dentist.\n\nChannel 0: sorry.\n\nChannel 1: And it was There wasn't enough explanation to because everything's been like, really? Really? And then I've had three sets of 10 put in, and I have to wait a few weeks until they make the next set. You know? I have to keep changing every couple of weeks, and that's been hard too.\n\nChannel 0: Yeah.\n\nChannel 1: You know? You got that time off work, and\n\nChannel 0: Oh,\n\nChannel 1: they\n\nChannel 0: yeah.\n\nChannel 1: don't work weekends and you know? So hopefully\n\nChannel 0: It's\n\nChannel 1: hopefully,\n\nChannel 0: costing\n\nChannel 1: there's\n\nChannel 0: you a\n\nChannel 1: 60\n\nChannel 0: lot.\n\nChannel 1: 5\n\nChannel 0: Yeah.\n\nChannel 1: thousand dollars. Oh, yeah. Well and then after this, you've got to go to the dentist and have your teeth cleaned every six months. Costs $400.\n\nChannel 0: Yeah.\n\nChannel 1: And if you don't do it, you broke the warranty.\n\nChannel 0: Oh, jeez. Wow. They're like they're\n\nChannel 1: So they\n\nChannel 0: like\n\nChannel 1: get\n\nChannel 0: a\n\nChannel 1: you\n\nChannel 0: taxman.\n\nChannel 1: one way.\n\nChannel 0: They know how to come after you, don't they? Jeez.\n\nChannel 1: Oh, wow. They're bloody yes. They're bloody killer. I know. I'm just going,\n\nChannel 0: Wow.\n\nChannel 1: you know, there was nothing ever given to you or written about all this. That's the hard thing.\n\nChannel 0: No. Oh, I'm so sorry. That it sounds like you're going through a lot, and I can't imagine. It's not not anything I've ever understood. No one's ever sort\n\nChannel 1: Yeah.\n\nChannel 0: of mentioned how hard this process is. You know? A lot of people\n\nChannel 1: Not.\n\nChannel 0: I know are taking money and accessing it to accessing it. They're super to get this done, but no one ever kinda tells you the process they're actually going through\n\nChannel 1: Not.\n\nChannel 0: or how long it's taken them. And wow. That's\n\nChannel 1: Yeah.\n\nChannel 0: insane. But\n\nChannel 1: Well,\n\nChannel 0: I love your\n\nChannel 1: my\n\nChannel 0: honesty.\n\nChannel 1: next\n\nChannel 0: It's really good to know.\n\nChannel 1: yeah. Oh, no. It yeah. I think it's something that people should know because no one you're not told all this\n\nChannel 0: No.\n\nChannel 1: you you have to go through. And my next door neighbor, she had her teeth done, and she had to go to Morocco because she'd wanna pay 65,000. She paid 25,000 Australian to get the same\n\nChannel 0: Yes.\n\nChannel 1: thing, but she has to keep going back to Morocco. And if anything happens,\n\nChannel 0: Jeez.\n\nChannel 1: she gets an infection or something, nobody will treat her here. No one will touch her.\n\nChannel 0: Wow.\n\nChannel 1: So it's\n\nChannel 0: Crazy.\n\nChannel 1: not worth being ever since, because I'm getting all these messages on my phone saying, Cody, it's it's done in Thailand for eight thousand dollars. Yeah. Great. And then what are you gonna end up with? You know?\n\nSo\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: You have to go to\n\nChannel 1: Don't\n\nChannel 0: Thailand\n\nChannel 1: even\n\nChannel 0: all\n\nChannel 1: look\n\nChannel 0: the\n\nChannel 1: overseas.\n\nChannel 0: time. Yeah. Jeez.\n\nChannel 1: You know? You wouldn't\n\nChannel 0: No.\n\nChannel 1: touch them\n\nChannel 0: No.\n\nChannel 1: with a barge pulp. You know? So\n\nChannel 0: Yeah. No. Definitely.\n\nChannel 1: yeah. It's been an experience\n\nChannel 0: Oh,\n\nChannel 1: that I'm happy\n\nChannel 0: jeez.\n\nChannel 1: to pass along because, you know, people\n\nChannel 0: Yeah.\n\nChannel 1: can get caught in this, and they don't realize just how long I mean, what's it been six months now, and I still haven't got teeth.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: You know?\n\nChannel 0: Wow.\n\nChannel 1: So, hopefully, I'll have them for my birthday. It'll be my birthday present.\n\nChannel 0: Absolutely. Be able to enjoy all the things on your birthday.\n\nChannel 1: Yes. I'll probably say, well, you're gonna keep eating eggs for a few more weeks and everything's\n\nChannel 0: Oh,\n\nChannel 1: settled.\n\nChannel 0: no. You built oh, gosh. I hope not. That's not a good idea.\n\nChannel 1: Well, what\n\nChannel 0: You\n\nChannel 1: the\n\nChannel 0: just\n\nChannel 1: night\n\nChannel 0: you\n\nChannel 1: that\n\nChannel 0: just\n\nChannel 1: I\n\nChannel 0: have\n\nChannel 1: left\n\nChannel 0: to pass through soon.\n\nChannel 1: well, the night that I left the surgery, they gave me a bit of gauze to put in my mouth, and I didn't understand why because, you\n\nChannel 0: Yeah.\n\nChannel 1: know, my mouth was all obviously swollen and my face was swollen. And I and I've been I was I was spitting out blood, and it was just pouring out of my mouth\n\nChannel 0: Yeah.\n\nChannel 1: because you couldn't shut your mouth. It was\n\nChannel 0: Oh, no.\n\nChannel 1: that bad. I shouldn't have let you go home.\n\nChannel 0: Jeez.\n\nChannel 1: Like, you should have been in the hospital for that. It's just absolutely\n\nChannel 0: Yeah.\n\nChannel 1: crazy\n\nChannel 0: No.\n\nChannel 1: because you didn't know what time I was gonna bring either. You know, I spent about a week\n\nChannel 0: Yeah.\n\nChannel 1: in bed because I just couldn't move.\n\nChannel 0: Wow.\n\nChannel 1: You know?\n\nChannel 0: My\n\nChannel 1: Yeah.\n\nChannel 0: goodness.\n\nChannel 1: It's\n\nChannel 0: Honestly.\n\nChannel 1: it's very interesting, but scary at the same time. But, hopefully, it's all\n\nChannel 0: Yeah.\n\nChannel 1: good from here.\n\nChannel 0: Yeah. Absolutely.\n\nChannel 1: So\n\nChannel 0: Well, your birthday is in, what, a week and a bit? A week and a half.\n\nChannel 1: Yep. Week and a half. Yep.\n\nChannel 0: Hopefully, yeah, hopefully, you've got your lot of cake and all the fun things. Enjoy your birthday because, you know,\n\nChannel 1: Yeah. Well,\n\nChannel 0: you\n\nChannel 1: fingers\n\nChannel 0: deserve\n\nChannel 1: crossed.\n\nChannel 0: it after all this. Yeah.\n\nChannel 1: Oh, I know. Like, give me a break. So we'll be good.\n\nChannel 0: Absolutely.\n\nChannel 1: But yeah. No.\n\nChannel 0: Yeah.\n\nChannel 1: I'm happy with I'm happy with you guys. So It's all\n\nChannel 0: Oh,\n\nChannel 1: good.\n\nChannel 0: fantastic. Well, that's really good. Yeah. No. I wanted to make sure we're able to do this catch up, and then I would look you're 59 this year in a week and a half, and happy birthday for that.\n\nChannel 1: Yep. Oh,\n\nChannel 0: We'll\n\nChannel 1: it's\n\nChannel 0: we'll\n\nChannel 1: not a\n\nChannel 0: look\n\nChannel 1: week\n\nChannel 0: at what's\n\nChannel 1: and a half.\n\nChannel 0: happening.\n\nChannel 1: It's\n\nChannel 0: I\n\nChannel 1: a\n\nChannel 0: do look\n\nChannel 1: it's a it's a week in one day.\n\nChannel 0: it is. It is. I'm just looking at the date\n\nChannel 1: The\n\nChannel 0: going.\n\nChannel 1: twelfth.\n\nChannel 0: Hang on. What day is it? Is it Thursday the fourth? Next Friday\n\nChannel 1: Yeah.\n\nChannel 0: is\n\nChannel 1: You\n\nChannel 0: your\n\nChannel 1: said\n\nChannel 0: birthday, actually. Oh,\n\nChannel 1: I know. '59. God.\n\nChannel 0: wow. End of financial year, the days will start to mesh together for me, June, July. Everything just meshes together and becomes\n\nChannel 1: Yeah.\n\nChannel 0: one day.\n\nChannel 1: Oh, yeah. Well, yeah, I got that on the twelfth and I think I had to go to hospital. I have a colonoscopy. So how excited do you think\n\nChannel 0: Oh,\n\nChannel 1: I am?\n\nChannel 0: wow. You are going through it all.\n\nChannel 1: Oh, yeah. I know. My GP\n\nChannel 0: Wow.\n\nChannel 1: said, you have to go get this done. And I went, oh, look. I did the teeth for you. That was enough. And he goes, no.\n\nYou had to get this done too because I got bowel cancer in the family. And he thinks I've got\n\nChannel 0: Yeah.\n\nChannel 1: it now. So I went, I can take I'm\n\nChannel 0: No.\n\nChannel 1: sure my sock drawer needs looking at.\n\nChannel 0: Yeah. Oh, Maddie. Gosh. Well,\n\nChannel 1: Yeah.\n\nChannel 0: let me\n\nChannel 1: I\n\nChannel 0: know how\n\nChannel 1: know.\n\nChannel 0: you\n\nChannel 1: But\n\nChannel 0: go.\n\nChannel 1: don't worry.\n\nChannel 0: I know you are\n\nChannel 1: Don't\n\nChannel 0: due\n\nChannel 1: worry.\n\nChannel 0: to\n\nChannel 1: They'll\n\nChannel 0: do you have your\n\nChannel 1: they'll be not they'll be no super pulled out for that. Don't worry\n\nChannel 0: No.\n\nChannel 1: about it.\n\nChannel 0: No. That's\n\nChannel 1: They'll be\n\nChannel 0: okay.\n\nChannel 1: paid for.\n\nChannel 0: You come back to me if you need anything. But yeah. Look. I mean,\n\nChannel 1: Oh,\n\nChannel 0: you do\n\nChannel 1: I know.\n\nChannel 0: do have an annual review around about August as well. So\n\nChannel 1: Okay.\n\nChannel 0: I'll make sure\n\nChannel 1: Yep.\n\nChannel 0: then we sort of touch base, do a proper annual review with you as well. I just wanted to make sure\n\nChannel 1: Yep.\n\nChannel 0: that we are still doing those catch ups with you because I know it's something that\n\nChannel 1: Yep.\n\nChannel 0: we've left over the past couple of years, and I wanted to make sure and I promised you I would do them. So\n\nChannel 1: Yeah. That's\n\nChannel 0: and I'm\n\nChannel 1: good.\n\nChannel 0: not\n\nChannel 1: Thank\n\nChannel 0: I don't\n\nChannel 1: you.\n\nChannel 0: shy away from when markets are performing well. I think it's important to know that you're super whilst you're up from where we were in December, we're on the right track. You know, markets haven't been great this year, so we do expect the return\n\nChannel 1: No.\n\nChannel 0: to be slightly lower. And I I'd rather be honest with you and, you know, tell\n\nChannel 1: Oh,\n\nChannel 0: you how\n\nChannel 1: yeah.\n\nChannel 0: we're tracking what's happening and let you know how things are going. But, you know, we'll definitely catch up again\n\nChannel 1: Okay.\n\nChannel 0: in probably August and do the annual review, see how things are tracking there\n\nChannel 1: Yep.\n\nChannel 0: for you, see if we maybe need to update the advice. Having the a 200 in there has made a really good difference thus far, so we'll\n\nChannel 1: That's good.\n\nChannel 0: just, you know, keep tracking along. If there's anything else you need, please let me know. I'm always here, always\n\nChannel 1: I\n\nChannel 0: happy\n\nChannel 1: will.\n\nChannel 0: to chat, and, hopefully, everything goes well with these next two appointments for you.\n\nChannel 1: Thank\n\nChannel 0: Okay.\n\nChannel 1: you very much. Yeah. I think I\n\nChannel 0: Oh,\n\nChannel 1: still have\n\nChannel 0: that's\n\nChannel 1: to get\n\nChannel 0: okay.\n\nChannel 1: you my insurance paperwork too, don't I? Because it once you're gonna look into my\n\nChannel 0: You\n\nChannel 1: insurances.\n\nChannel 0: yes. You signed the ATP, it looks like. The authority to proceed has been signed. I'm just it looks like it's being sent off May 29. Yep.\n\nSo you signed the the authority to proceed. That's all done. It's\n\nChannel 1: Yes. Okay.\n\nChannel 0: being sent off, I'm pretty sure, to be attached to the funds, and then we'll be able to do some research on those to have a really good look at them ready for your annual review, and I'll make sure that beneficiaries and everything is up to date as well for you.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: So you know you know which is you know which companies I'm with?\n\nChannel 0: Yeah. Yeah. So we've got\n\nChannel 1: Yep.\n\nChannel 0: insurance line with the funeral plan and the unemployment relief as\n\nChannel 1: Yep.\n\nChannel 0: well.\n\nChannel 1: Yep. And\n\nChannel 0: Yep.\n\nChannel 1: you got real insurance with life insurance? Yeah.\n\nChannel 0: I don't have that one here, but that's okay. I will look at that as well because I can see I can see the insurance line one here, but you've got real insurance as well.\n\nChannel 1: Yes. Yeah. I've\n\nChannel 0: Okay.\n\nChannel 1: got a\n\nChannel 0: That's\n\nChannel 1: two\n\nChannel 0: alright.\n\nChannel 1: $100,000 in life insurance on there.\n\nChannel 0: With real? Yep.\n\nChannel 1: Yep. Yep.\n\nChannel 0: That's okay. What I might do, I might get one of my admin team just to sort of follow-up and see if they do you have a policy number for that? Or\n\nChannel 1: Well, I think let me just see if they sent me one through.\n\nChannel 0: No. That's okay. Yeah. Because anything we had noted here was the insurance line policy.\n\nChannel 1: I finally did get something from the other day. No. I might need to get online and get you the information.\n\nChannel 0: Yes. That's okay.\n\nChannel 1: I don't\n\nChannel 0: That's\n\nChannel 1: think I've\n\nChannel 0: alright.\n\nChannel 1: got\n\nChannel 0: If\n\nChannel 1: anything.\n\nChannel 0: you like, I'll get one of my admin team members just to follow-up over the next week just to sort of see if we can grab that policy number because we have the\n\nChannel 1: Yep.\n\nChannel 0: authority\n\nChannel 1: Yep.\n\nChannel 0: signed. So we can send it off to Real Insurance as well and\n\nChannel 1: Yep. Okay.\n\nChannel 0: make sure we get research on that ready to get any reviews. Okay?\n\nChannel 1: Yeah. I think that's it. I think yeah. Because otherwise, I've got, yeah, the car insurance, the bike insurance, the horse insurance. Well, the rider insurance, I should say, because I'm riding\n\nChannel 0: Yep.\n\nChannel 1: a horse now.\n\nChannel 0: Yep. Yep.\n\nChannel 1: So I've got all those, but they're all they're just standard and they said that they don't get affected.\n\nChannel 0: Yeah. No.\n\nChannel 1: Yeah. It's\n\nChannel 0: No.\n\nChannel 1: only,\n\nChannel 0: That's\n\nChannel 1: like,\n\nChannel 0: okay.\n\nChannel 1: it's only\n\nChannel 0: That's\n\nChannel 1: got other\n\nChannel 0: alright.\n\nChannel 1: things.\n\nChannel 0: We'll get that sorted for\n\nChannel 1: Okay.\n\nChannel 0: you as well. But, yeah, everything else with\n\nChannel 1: Okay.\n\nChannel 0: the insurance plan policy, we've got all the research here for that, and we've got the authority on there as well. So\n\nChannel 1: Yep.\n\nChannel 0: that's\n\nChannel 1: Okay.\n\nChannel 0: all good. We'll\n\nChannel 1: Perfect.\n\nChannel 0: get that sorted for you as well. Easy. Not\n\nChannel 1: Thank\n\nChannel 0: a\n\nChannel 1: you so\n\nChannel 0: problem\n\nChannel 1: much.\n\nChannel 0: at all.\n\nChannel 1: Thank you\n\nChannel 0: That's\n\nChannel 1: so much.\n\nChannel 0: okay. Is there anything else that you need or any other questions you have or anything you want me to research? Or\n\nChannel 1: Yeah. How do I make a million dollars?\n\nChannel 0: Well, I'm working on that. I'll definitely work on it for you a bit harder. If I happen to win lotto, you'll be my first phone call to let you know. How about that?\n\nChannel 1: Thank you. Oh, you're gonna tell me about you winning it. That doesn't get me a million dollars.\n\nChannel 0: I'll give you some. I'll share. I promise.\n\nChannel 1: Oh, thank you. Thank you. And you can\n\nChannel 0: If\n\nChannel 1: come\n\nChannel 0: I\n\nChannel 1: down\n\nChannel 0: win\n\nChannel 1: and\n\nChannel 0: water,\n\nChannel 1: and you can\n\nChannel 0: I'll\n\nChannel 1: ride\n\nChannel 0: have to keep working.\n\nChannel 1: oh, well, I'll let you ride my horse. It's a fair\n\nChannel 0: Thanks.\n\nChannel 1: trade.\n\nChannel 0: Thanks. Yeah. I it's it's a part of doing that one. Oh, being playing it there. I know my husband likes to put the numbers on it.\n\nYeah. He hasn't won anything in the, what, ten years he's been doing it. So it's a part of dream, but now we'll just see if\n\nChannel 1: Oh,\n\nChannel 0: it is\n\nChannel 1: no.\n\nChannel 0: working nicely. We'll keep it working, keep see what's happening, and\n\nChannel 1: Well,\n\nChannel 0: we'll just keep working towards your goals.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: don't know how people win three or four times. It should be a thing. If you won once, you can't win again.\n\nChannel 0: We can't\n\nChannel 1: That's\n\nChannel 0: ever enter again. That's exactly right.\n\nChannel 1: well, Well, I must let other people win. Let heaven won.\n\nChannel 0: I I absolutely agree with that. I think it is that's a 100% a real thing. Definitely. You're only allowed to win once. Doesn't matter\n\nChannel 1: Yeah.\n\nChannel 0: what you win, only allowed to win once.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Anything over,\n\nChannel 1: Yes.\n\nChannel 0: say, 500,000, you can only have a one win.\n\nChannel 1: Yeah. No. Yeah. And you can never but you can't even win, like, a 100,000 every again. That's not\n\nChannel 0: Yeah.\n\nChannel 1: not\n\nChannel 0: Yeah.\n\nChannel 1: even a $100.\n\nChannel 0: Yeah.\n\nChannel 1: You've had you win? Oh, wait.\n\nChannel 0: Yeah. That's it. Go to the back of the line.\n\nChannel 1: Exactly.\n\nChannel 0: I\n\nChannel 1: Exactly.\n\nChannel 0: love it. Oh, no.\n\nChannel 1: Okay.\n\nChannel 0: All\n\nChannel 1: Done\n\nChannel 0: good.\n\nChannel 1: it.\n\nChannel 0: Well yeah. I'll no worries, though. You have a lovely night. I hope everything goes well.\n\nChannel 1: Thank\n\nChannel 0: Again, let\n\nChannel 1: you.\n\nChannel 0: me know if there's anything you need. We'll complete that research, and my team will book you in a couple of, in August to go through your annual review, and we'll see where things are up to and what advice is to maybe be updated then for you. Okay?\n\nChannel 1: Yep. Okay. Lovely. Thank you so much today.\n\nChannel 0: Lovely. No worries, Maddie. You have a lovely evening and a good weekend and a beautiful birthday next Friday.\n\nChannel 1: Thank you so much. You\n\nChannel 0: I'll\n\nChannel 1: have\n\nChannel 0: talk\n\nChannel 1: a lovely\n\nChannel 0: to you soon.\n\nChannel 1: time until\n\nChannel 0: See you\n\nChannel 1: you win\n\nChannel 0: later.\n\nChannel 1: your money.\n\nChannel 0: Oh oh, I will. Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Thanks, Maddie.\n\nChannel 1: I'll talk\n\nChannel 0: Talk\n\nChannel 1: to you soon.\n\nChannel 0: soon. See you later.\n\nChannel 1: Thank you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.29242822527885437}],"sentiment":"neutral","sentiment_score":0.29242822527885437,"channel":0,"num_words":1,"start":0.96,"end":1.1999999},{"sentences":[{"text":"Hey,","start":1.04,"end":1.36,"sentiment":"neutral","sentiment_score":0.23325708508491516}],"sentiment":"neutral","sentiment_score":0.23325708508491516,"channel":1,"num_words":1,"start":1.04,"end":1.36},{"sentences":[{"text":"afternoon.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.21013247966766355}],"sentiment":"neutral","sentiment_score":0.21013247966766355,"channel":0,"num_words":1,"start":1.1999999,"end":1.5999999},{"sentences":[{"text":"Dana.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.14308205246925354}],"sentiment":"neutral","sentiment_score":0.14308205246925354,"channel":1,"num_words":1,"start":1.36,"end":1.86},{"sentences":[{"text":"This is Dana.","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.10325430581967036}],"sentiment":"neutral","sentiment_score":0.10325430581967036,"channel":0,"num_words":3,"start":1.5999999,"end":2.42},{"sentences":[{"text":"Dana, it's Michelle.","start":2.6399999,"end":3.84,"sentiment":"neutral","sentiment_score":0.08726465453704198},{"text":"I'm","start":3.84,"end":4.0,"sentiment":"neutral","sentiment_score":0.08051180839538574}],"sentiment":"neutral","sentiment_score":0.08557644300162792,"channel":1,"num_words":4,"start":2.6399999,"end":4.0},{"sentences":[{"text":"Hi.","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.09203799068927764}],"sentiment":"neutral","sentiment_score":0.09203799068927764,"channel":0,"num_words":1,"start":3.84,"end":4.34},{"sentences":[{"text":"just gonna try and see if we can transfer her by merging the calls.","start":4.0,"end":8.559999,"sentiment":"neutral","sentiment_score":0.06491563841700554},{"text":"Okay?","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.0490390807390213}],"sentiment":"neutral","sentiment_score":0.06385720123847326,"channel":1,"num_words":15,"start":4.0,"end":9.059999},{"sentences":[{"text":"Okay.","start":9.12,"end":9.599999,"sentiment":"neutral","sentiment_score":0.043302446603775024},{"text":"No worries","start":9.599999,"end":10.16,"sentiment":"neutral","sentiment_score":0.08244606480002403}],"sentiment":"neutral","sentiment_score":0.06939819206794103,"channel":0,"num_words":3,"start":9.12,"end":10.16},{"sentences":[{"text":"Okay.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.07288919389247894}],"sentiment":"neutral","sentiment_score":0.07288919389247894,"channel":1,"num_words":1,"start":10.16,"end":10.66},{"sentences":[{"text":"at all.","start":10.16,"end":10.82,"sentiment":"neutral","sentiment_score":0.06510386802256107}],"sentiment":"neutral","sentiment_score":0.06510386802256107,"channel":0,"num_words":2,"start":10.16,"end":10.82},{"sentences":[{"text":"Okay.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":0.104625903069973},{"text":"Here we go.","start":11.04,"end":11.94,"sentiment":"neutral","sentiment_score":0.10551632692416509}],"sentiment":"neutral","sentiment_score":0.10529372096061707,"channel":1,"num_words":4,"start":10.8,"end":11.94},{"sentences":[{"text":"Okay.","start":12.4,"end":12.9,"sentiment":"neutral","sentiment_score":0.12964391708374023},{"text":"Hi, Maddie.","start":15.134999,"end":15.695,"sentiment":"neutral","sentiment_score":0.2447412759065628},{"text":"It's Dana.","start":15.695,"end":16.335,"sentiment":"neutral","sentiment_score":0.2605660706758499},{"text":"How are you this evening?","start":16.335,"end":17.635,"sentiment":"positive","sentiment_score":0.33991111516952516}],"sentiment":"neutral","sentiment_score":0.2839814186096191,"channel":0,"num_words":10,"start":12.4,"end":17.635},{"sentences":[{"text":"Hello?","start":17.595,"end":18.095,"sentiment":"neutral","sentiment_score":0.18108338117599487},{"text":"Oh, not too bad.","start":18.395,"end":19.115,"sentiment":"neutral","sentiment_score":0.32051852345466614},{"text":"How are you?","start":19.115,"end":19.935,"sentiment":"positive","sentiment_score":0.3553309142589569}],"sentiment":"neutral","sentiment_score":0.31614377722144127,"channel":1,"num_words":8,"start":17.595,"end":19.935},{"sentences":[{"text":"I'm very well.","start":20.095,"end":21.215,"sentiment":"positive","sentiment_score":0.5858072439829508},{"text":"Thank you.","start":21.215,"end":21.775,"sentiment":"positive","sentiment_score":0.6645698845386505},{"text":"How's your day been going?","start":21.775,"end":23.474998,"sentiment":"positive","sentiment_score":0.3390213429927826}],"sentiment":"positive","sentiment_score":0.47816682159900664,"channel":0,"num_words":10,"start":20.095,"end":23.474998},{"sentences":[{"text":"Well, I'm sorry because I I took my phone off the off the car audio that wouldn't block you when you came through.","start":23.994999,"end":31.36,"sentiment":"neutral","sentiment_score":-0.2519208981615046},{"text":"So and it didn't ring.","start":31.74,"end":33.28,"sentiment":"neutral","sentiment_score":-0.22434483766555785},{"text":"So that's why","start":33.82,"end":34.42,"sentiment":"neutral","sentiment_score":-0.11652965098619461}],"sentiment":"neutral","sentiment_score":-0.234370767709709,"channel":1,"num_words":31,"start":23.994999,"end":34.42},{"sentences":[{"text":"No.","start":34.39,"end":34.79,"sentiment":"neutral","sentiment_score":-0.16594910621643066}],"sentiment":"neutral","sentiment_score":-0.16594910621643066,"channel":0,"num_words":1,"start":34.39,"end":34.79},{"sentences":[{"text":"I didn't","start":34.42,"end":34.86,"sentiment":"neutral","sentiment_score":-0.1764632761478424}],"sentiment":"neutral","sentiment_score":-0.1764632761478424,"channel":1,"num_words":2,"start":34.42,"end":34.86},{"sentences":[{"text":"It","start":34.79,"end":34.95,"sentiment":"neutral","sentiment_score":-0.13700492680072784}],"sentiment":"neutral","sentiment_score":-0.13700492680072784,"channel":0,"num_words":1,"start":34.79,"end":34.95},{"sentences":[{"text":"hear","start":34.86,"end":35.02,"sentiment":"neutral","sentiment_score":-0.15175460278987885}],"sentiment":"neutral","sentiment_score":-0.15175460278987885,"channel":1,"num_words":1,"start":34.86,"end":35.02},{"sentences":[{"text":"was","start":34.95,"end":35.35,"sentiment":"neutral","sentiment_score":-0.17575322091579437}],"sentiment":"neutral","sentiment_score":-0.17575322091579437,"channel":0,"num_words":1,"start":34.95,"end":35.35},{"sentences":[{"text":"you.","start":35.02,"end":35.52,"sentiment":"neutral","sentiment_score":-0.18095529079437256}],"sentiment":"neutral","sentiment_score":-0.18095529079437256,"channel":1,"num_words":1,"start":35.02,"end":35.52},{"sentences":[{"text":"really no.","start":35.35,"end":36.63,"sentiment":"neutral","sentiment_score":-0.1902628019452095},{"text":"That's okay.","start":36.63,"end":37.35,"sentiment":"neutral","sentiment_score":-0.14019779860973358},{"text":"It was really bizarre.","start":37.35,"end":38.55,"sentiment":"negative","sentiment_score":-0.38650213927030563},{"text":"Like, it called once and then went","start":38.55,"end":40.39,"sentiment":"neutral","sentiment_score":-0.14253006130456924}],"sentiment":"neutral","sentiment_score":-0.2136426791548729,"channel":0,"num_words":15,"start":35.35,"end":40.39},{"sentences":[{"text":"Yeah.","start":40.165,"end":40.665,"sentiment":"neutral","sentiment_score":-0.10441896319389345}],"sentiment":"neutral","sentiment_score":-0.10441896319389345,"channel":1,"num_words":1,"start":40.165,"end":40.665},{"sentences":[{"text":"straight through, but normally, it goes to voice mail.","start":40.39,"end":43.345,"sentiment":"neutral","sentiment_score":-0.20155279007222918},{"text":"And it 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or you're just unavailable, you can just let us know.","start":73.505,"end":76.865,"sentiment":"neutral","sentiment_score":0.09366040330912385}],"sentiment":"neutral","sentiment_score":0.13031411664308729,"channel":0,"num_words":37,"start":68.384995,"end":76.865},{"sentences":[{"text":"So it's easy enough.","start":76.865,"end":78.005,"sentiment":"neutral","sentiment_score":0.17072706297039986}],"sentiment":"neutral","sentiment_score":0.17072706297039986,"channel":0,"num_words":4,"start":76.865,"end":78.005},{"sentences":[{"text":"Yep.","start":77.505005,"end":77.745,"sentiment":"neutral","sentiment_score":0.09607787430286407},{"text":"Oh, 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you.","start":1897.335,"end":1907.02,"sentiment":"neutral","sentiment_score":0.301514455821456},{"text":"Okay?","start":1907.02,"end":1907.52,"sentiment":"neutral","sentiment_score":0.11684863269329072}],"sentiment":"neutral","sentiment_score":0.30909647929425144,"channel":0,"num_words":49,"start":1895.895,"end":1907.52},{"sentences":[{"text":"Yep.","start":1907.32,"end":1907.72,"sentiment":"neutral","sentiment_score":0.14137564599514008},{"text":"Okay.","start":1907.72,"end":1908.22,"sentiment":"neutral","sentiment_score":0.3210754990577698},{"text":"Lovely.","start":1908.44,"end":1908.94,"sentiment":"positive","sentiment_score":0.7448647022247314},{"text":"Thank you so much today.","start":1909.0,"end":1910.22,"sentiment":"positive","sentiment_score":0.8490549325942993}],"sentiment":"positive","sentiment_score":0.6815738137811422,"channel":1,"num_words":8,"start":1907.32,"end":1910.22},{"sentences":[{"text":"Lovely.","start":1910.3,"end":1910.8,"sentiment":"positive","sentiment_score":0.7522512674331665},{"text":"No worries, Maddie.","start":1911.34,"end":1912.3,"sentiment":"positive","sentiment_score":0.6225521365801493},{"text":"You have a lovely evening and a good weekend and a beautiful birthday next Friday.","start":1912.3,"end":1916.32,"sentiment":"positive","sentiment_score":0.8212008515993754}],"sentiment":"positive","sentiment_score":0.7862063395349603,"channel":0,"num_words":19,"start":1910.3,"end":1916.32},{"sentences":[{"text":"Thank you so much.","start":1917.035,"end":1918.175,"sentiment":"positive","sentiment_score":0.8209661990404129},{"text":"You","start":1919.275,"end":1919.515,"sentiment":"positive","sentiment_score":0.4540209174156189}],"sentiment":"positive","sentiment_score":0.7475771427154541,"channel":1,"num_words":5,"start":1917.035,"end":1919.515},{"sentences":[{"text":"I'll","start":1919.365,"end":1919.6849,"sentiment":"positive","sentiment_score":0.5130846500396729}],"sentiment":"positive","sentiment_score":0.5130846500396729,"channel":0,"num_words":1,"start":1919.365,"end":1919.6849},{"sentences":[{"text":"have","start":1919.515,"end":1919.755,"sentiment":"positive","sentiment_score":0.5220282673835754}],"sentiment":"positive","sentiment_score":0.5220282673835754,"channel":1,"num_words":1,"start":1919.515,"end":1919.755},{"sentences":[{"text":"talk","start":1919.6849,"end":1919.9249,"sentiment":"positive","sentiment_score":0.4363237917423248}],"sentiment":"positive","sentiment_score":0.4363237917423248,"channel":0,"num_words":1,"start":1919.6849,"end":1919.9249},{"sentences":[{"text":"a lovely","start":1919.755,"end":1920.3151,"sentiment":"positive","sentiment_score":0.5716834962368011}],"sentiment":"positive","sentiment_score":0.5716834962368011,"channel":1,"num_words":2,"start":1919.755,"end":1920.3151},{"sentences":[{"text":"to you soon.","start":1919.9249,"end":1920.6449,"sentiment":"positive","sentiment_score":0.5229946374893188}],"sentiment":"positive","sentiment_score":0.5229946374893188,"channel":0,"num_words":3,"start":1919.9249,"end":1920.6449},{"sentences":[{"text":"time until","start":1920.3151,"end":1920.875,"sentiment":"neutral","sentiment_score":0.047346556559205055}],"sentiment":"neutral","sentiment_score":0.047346556559205055,"channel":1,"num_words":2,"start":1920.3151,"end":1920.875},{"sentences":[{"text":"See you","start":1920.6449,"end":1921.0449,"sentiment":"neutral","sentiment_score":0.15095780789852145}],"sentiment":"neutral","sentiment_score":0.15095780789852145,"channel":0,"num_words":2,"start":1920.6449,"end":1921.0449},{"sentences":[{"text":"you win","start":1920.875,"end":1921.275,"sentiment":"neutral","sentiment_score":0.1498982235789299}],"sentiment":"neutral","sentiment_score":0.1498982235789299,"channel":1,"num_words":2,"start":1920.875,"end":1921.275},{"sentences":[{"text":"later.","start":1921.0449,"end":1921.5449,"sentiment":"neutral","sentiment_score":0.09434302151203156}],"sentiment":"neutral","sentiment_score":0.09434302151203156,"channel":0,"num_words":1,"start":1921.0449,"end":1921.5449},{"sentences":[{"text":"your money.","start":1921.275,"end":1921.935,"sentiment":"neutral","sentiment_score":0.11087946221232413}],"sentiment":"neutral","sentiment_score":0.11087946221232413,"channel":1,"num_words":2,"start":1921.275,"end":1921.935},{"sentences":[{"text":"Oh oh, I will.","start":1921.9249,"end":1923.845,"sentiment":"neutral","sentiment_score":0.14219267666339874},{"text":"Thank you.","start":1923.845,"end":1924.6649,"sentiment":"positive","sentiment_score":0.4805595874786377}],"sentiment":"neutral","sentiment_score":0.2549816469351451,"channel":0,"num_words":6,"start":1921.9249,"end":1924.6649},{"sentences":[{"text":"Okay.","start":1925.835,"end":1926.335,"sentiment":"neutral","sentiment_score":0.19102105498313904}],"sentiment":"neutral","sentiment_score":0.19102105498313904,"channel":1,"num_words":1,"start":1925.835,"end":1926.335},{"sentences":[{"text":"Thanks, Maddie.","start":1926.325,"end":1927.205,"sentiment":"positive","sentiment_score":0.4544376730918884}],"sentiment":"positive","sentiment_score":0.4544376730918884,"channel":0,"num_words":2,"start":1926.325,"end":1927.205},{"sentences":[{"text":"I'll talk","start":1926.875,"end":1927.275,"sentiment":"neutral","sentiment_score":0.2236529141664505}],"sentiment":"neutral","sentiment_score":0.2236529141664505,"channel":1,"num_words":2,"start":1926.875,"end":1927.275},{"sentences":[{"text":"Talk","start":1927.205,"end":1927.5249,"sentiment":"neutral","sentiment_score":0.1529829353094101}],"sentiment":"neutral","sentiment_score":0.1529829353094101,"channel":0,"num_words":1,"start":1927.205,"end":1927.5249},{"sentences":[{"text":"to you soon.","start":1927.275,"end":1928.015,"sentiment":"neutral","sentiment_score":0.2179630696773529}],"sentiment":"neutral","sentiment_score":0.2179630696773529,"channel":1,"num_words":3,"start":1927.275,"end":1928.015},{"sentences":[{"text":"soon.","start":1927.5249,"end":1928.0249,"sentiment":"neutral","sentiment_score":0.1003110483288765},{"text":"See you later.","start":1928.085,"end":1928.985,"sentiment":"neutral","sentiment_score":0.20721904933452606}],"sentiment":"neutral","sentiment_score":0.18049204908311367,"channel":0,"num_words":4,"start":1927.5249,"end":1928.985},{"sentences":[{"text":"Thank you.","start":1928.903,"end":1929.5629,"sentiment":"positive","sentiment_score":0.5286740064620972}],"sentiment":"positive","sentiment_score":0.5286740064620972,"channel":1,"num_words":2,"start":1928.903,"end":1929.5629},{"sentences":[{"text":"Bye.","start":1929.2849,"end":1929.7849,"sentiment":"neutral","sentiment_score":0.24317297339439392}],"sentiment":"neutral","sentiment_score":0.24317297339439392,"channel":0,"num_words":1,"start":1929.2849,"end":1929.7849},{"sentences":[{"text":"Bye.","start":1930.1029,"end":1930.6029,"sentiment":"neutral","sentiment_score":-0.11615675687789916}],"sentiment":"neutral","sentiment_score":-0.11615675687789916,"channel":1,"num_words":1,"start":1930.1029,"end":1930.6029}]},"summary":{"result":"success","short":"A customer named Dana discusses her investment portfolio with a representative named Michelle and is advised to keep more money invested in her portfolio to mitigate risk and generate more income. The speaker explains the rules of the ATO and discusses upcoming appointments with their dentist, insurance company, and doctor. They also mention their upcoming appointments with their insurance company and their upcoming birthday. The conversation ends with pleasantries and a farewell."},"intents":{"segments":[{"text":"I'm just gonna try and see if we can transfer her by merging the calls. Okay? Okay.","start_word":11,"end_word":27,"intents":[{"intent":"Request call transfer","confidence_score":0.019463042}]},{"text":"How's your day been going?","start_word":60,"end_word":64,"intents":[{"intent":"Check status","confidence_score":0.24567018}]},{"text":"It was really bizarre. Like, it called once and then went Yeah. straight through, but normally, it goes to voice mail. And it wouldn't it just kind of went through and beeped a couple of times and then said no answer. And I was like, that's really strange. Yeah.","start_word":107,"end_word":155,"intents":[{"intent":"Confirm phone issue","confidence_score":0.02346514}]},{"text":"And that's why we also send out the text message as well. So at least, you know, we've tried to call. If there's an issue or you're just unavailable, you can just let us know. So it's easy enough. Yep.","start_word":222,"end_word":261,"intents":[{"intent":"Send text message","confidence_score":0.10631356}]},{"text":"Well, I just had to put things a bit of a general catch up. I know one of the things we sort of talked about when we did the annual review last year was that we wanted to do these catch ups a bit more regularly with you to kinda give you an idea of what's been going on with your super a bit more regularly and just sort of see how things are going for you as well.","start_word":278,"end_word":356,"intents":[{"intent":"Put general catch up","confidence_score":0.0014657752}]},{"text":"Now one of the things we have sort of noticed in recent months, we came back in January from our Christmas break, essentially, and we had a bit of a look at all the portfolios and what was sort of happening with Super. We had sort of noticed that one of your underlying investments has been underperforming a little bit.","start_word":427,"end_word":486,"intents":[{"intent":"Resolve portfolio issues","confidence_score":0.0013727485}]},{"text":"the BetaShares a 200, you're tracking the top 200 companies on the ASX.","start_word":766,"end_word":778,"intents":[{"intent":"Track number of companies in the a 200","confidence_score":2.5819348e-8}]},{"text":"So we have, sorry, so your balance as of when we touched base in December there was $245,003.39, and then we've got a balance now.","start_word":1269,"end_word":1293,"intents":[{"intent":"Discuss portfolio balance and portfolio changes","confidence_score":8.480836e-7}]},{"text":"The portfolio from the last twelve months, look, it's you're up, which is good to see. You're definitely up from where we were in December. However, you're only up by about 1.76%. So because Bennelong was underperforming there, it had dragged your portfolio back a little bit.","start_word":1314,"end_word":1360,"intents":[{"intent":"Assess portfolio performance","confidence_score":0.012101539}]},{"text":"If for any reason you've paid too much tax, they will adjust it. But, normally, they don't normally, you don't get anything different back. Normally, they're pretty good with working out how much tax you need to pay. Yeah.","start_word":1748,"end_word":1786,"intents":[{"intent":"Adjust tax payments","confidence_score":0.020348106}]},{"text":"So under the CIS Act, the idea of having sleeper is that it's held meant to be held in trust for the benefit of the client at all, the the beneficiary, so yourself, at retirement. And that's why they kinda have these access points.","start_word":2025,"end_word":2068,"intents":[{"intent":"Explain cis act","confidence_score":0.0035193998}]},{"text":"So the idea of the the idea is that when you claim those funds, the super fund is deducted tax from that money. So that's essentially supposed to be how much tax you should have paid. It should not impact your tax return in any way, shape, or form. You shouldn't Okay.","start_word":2399,"end_word":2450,"intents":[{"intent":"Explain tax deductions","confidence_score":0.013548538}]},{"text":"And the idea of the super system is that when money goes in there, it's taxed with concessional rate. So if you're accessing it early, they think because they're taxed at a lower rate going in, it should realistically be taxed at a higher rate going out if you're under that con if you don't meet that condition of release, like you turn 60 and retire.","start_word":2588,"end_word":2653,"intents":[{"intent":"Explain super system rules","confidence_score":0.3405211}]},{"text":"So my $56,000, you know, anesthetist bill, no one would accept it because they're saying it's it's not a approved hospital. Yeah.","start_word":3113,"end_word":3134,"intents":[{"intent":"Resolve hospital billing issue","confidence_score":0.0011159645}]},{"text":"And they're screwing keeping teeth, Yep. the slots. It's like, ow. Because, you know, things have Wow. to heal. Yeah.","start_word":3492,"end_word":3511,"intents":[{"intent":"Improve teeth healing","confidence_score":0.0002816084}]},{"text":"You never have to have another injection or have your teeth done or anything. That's all in the past now. So it has got pros on it, but they say once you get you get the n teeth, they're porcelain and titan titanium. Okay.","start_word":3596,"end_word":3639,"intents":[{"intent":"Explain dentist's advice","confidence_score":0.00066252204}]},{"text":"So it has got pros on it, but they say once you get you get the n teeth, they're porcelain and titan titanium. Okay.","start_word":3615,"end_word":3638,"intents":[{"intent":"Inquire about dental insurance","confidence_score":0.000010633025},{"intent":"Discuss dental products","confidence_score":0.00004076493}]},{"text":"No. Because No. I'm not doing Not after this again. what you've sent to the tax you paid. Everything is it's not worth the testing, No. is it? No.","start_word":3671,"end_word":3699,"intents":[{"intent":"Confirm understanding","confidence_score":0.0129196085}]},{"text":"I'm not doing Not after this again. what you've sent to the tax you paid. Everything is it's not worth the testing, No. is it?","start_word":3674,"end_word":3698,"intents":[{"intent":"Express frustration","confidence_score":0.13220453}]},{"text":"And it was There wasn't enough explanation to because everything's been like, really? Really?","start_word":3746,"end_word":3759,"intents":[{"intent":"Express dissatisfaction with lack of explanation","confidence_score":0.00009892127}]},{"text":"thousand dollars.","start_word":3831,"end_word":3832,"intents":[{"intent":"Express concern about price","confidence_score":0.000050977545}]},{"text":"of mentioned how hard this process is. You know? A lot of people Not. I know are taking money and accessing it to accessing it. They're super to get this done, but no one ever kinda tells you the process they're actually going through Not. or how long it's taken them. And wow.","start_word":3955,"end_word":4007,"intents":[{"intent":"Provide information","confidence_score":0.033088244}]},{"text":"But Well, I love your my honesty. next It's really good to know. yeah.","start_word":4011,"end_word":4024,"intents":[{"intent":"Express gratitude","confidence_score":0.0024153988},{"intent":"Express gratitude","confidence_score":0.06988161}]},{"text":"not worth being ever since, because I'm getting all these messages on my phone saying, Cody, it's it's done in Thailand for eight thousand dollars. Yeah. Great.","start_word":4118,"end_word":4144,"intents":[{"intent":"Express concern","confidence_score":0.026307791}]},{"text":"It's been an experience Oh, that I'm happy jeez. to pass along because, you know, people Yeah. can get caught in this, and they don't realize just how long I mean, what's it been six months now, and I still haven't got teeth. Yeah.","start_word":4193,"end_word":4236,"intents":[{"intent":"Share experience","confidence_score":0.043176383}]},{"text":"well, the night that I left the surgery, they gave me a bit of gauze to put in my mouth, and I didn't understand why because, you Yeah.","start_word":4313,"end_word":4340,"intents":[{"intent":"Inform about surgery","confidence_score":0.0035836583}]},{"text":"well, the night that I left the surgery, they gave me a bit of gauze to put in my mouth, and I didn't understand why because, you Yeah. know, my mouth was all obviously swollen and my face was swollen. And I and I've been I was I was spitting out blood, and it was just pouring out of my mouth Yeah.","start_word":4313,"end_word":4374,"intents":[{"intent":"Share medical status","confidence_score":0.00033379497}]},{"text":"it's very interesting, but scary at the same time. But, hopefully, it's all Yeah.","start_word":4445,"end_word":4458,"intents":[{"intent":"Express pain","confidence_score":0.025820524}]},{"text":"So Well, your birthday is in, what, a week and a bit? A week and a half.","start_word":4464,"end_word":4480,"intents":[{"intent":"Ask for birthday update","confidence_score":0.00001396407}]},{"text":"My GP Wow. said, you have to go get this done. And I went, oh, look. I did the teeth for you. That was enough. And he goes, no. You had to get this done too because I got bowel cancer in the family. And he thinks I've got Yeah. it now.","start_word":4721,"end_word":4772,"intents":[{"intent":"Schedule bowel cancer appointment","confidence_score":0.00011409543}]},{"text":"for you, see if we maybe need to update the advice.","start_word":5050,"end_word":5060,"intents":[{"intent":"Follow up on market and update advice","confidence_score":0.000012090646}]},{"text":"you my insurance paperwork too, don't I? Because it once you're gonna look into my You insurances. yes.","start_word":5132,"end_word":5149,"intents":[{"intent":"Compile insurance documents and confirm documents.","confidence_score":6.273682e-8}]},{"text":"What I might do, I might get one of my admin team just to sort of follow-up and see if they do you have a policy number for that?","start_word":5344,"end_word":5372,"intents":[{"intent":"Follow-up","confidence_score":0.090768375},{"intent":"Get policy number","confidence_score":0.4000568}]},{"text":"I might need to get online and get you the information. Yes.","start_word":5412,"end_word":5423,"intents":[{"intent":"Get information","confidence_score":0.034934912}]},{"text":"make sure we get research on that ready to get any reviews. Okay? Yeah.","start_word":5486,"end_word":5499,"intents":[{"intent":"Research insurance plan","confidence_score":0.03060214}]},{"text":"We'll get that sorted for Okay. you as well.","start_word":5572,"end_word":5580,"intents":[{"intent":"Ssorted for insurance plan","confidence_score":0.00034578674}]},{"text":"Well, I'm working on that. I'll definitely work on it for you a bit harder.","start_word":5669,"end_word":5683,"intents":[{"intent":"Work on lotto","confidence_score":0.15258649}]},{"text":"If I happen to win lotto, you'll be my first phone call to let you know. How about that?","start_word":5683,"end_word":5701,"intents":[{"intent":"Win lotto","confidence_score":0.005597961}]},{"text":"Oh, you're gonna tell me about you winning it. That doesn't get me a million dollars. I'll give you some. I'll share. I promise.","start_word":5704,"end_word":5727,"intents":[{"intent":"Share winnings","confidence_score":0.2524104}]},{"text":"We'll keep it working, keep see what's happening, and Well, we'll just keep working towards your goals. I Yeah.","start_word":5824,"end_word":5842,"intents":[{"intent":"Work towards goals","confidence_score":0.25579622}]}]},"sentiments":{"segments":[{"text":"Good Hey, afternoon. Dana. This is Dana. Dana, it's Michelle. Hi. I'm just gonna try and see if we can transfer her by merging the calls. Okay? Okay. No worries at Okay. all. Okay. Here we go. Okay. Hi, Maddie. It's Dana.","start_word":0,"end_word":41,"sentiment":"neutral","sentiment_score":0.11897999793291092},{"text":"How are you this evening?","start_word":42,"end_word":46,"sentiment":"positive","sentiment_score":0.33416932821273804},{"text":"Hello? Oh, not too bad.","start_word":47,"end_word":51,"sentiment":"neutral","sentiment_score":0.28716984391212463},{"text":"How are you? I'm very well. Thank you. How's your day been going?","start_word":52,"end_word":64,"sentiment":"positive","sentiment_score":0.4638671576976776},{"text":"Well, I'm sorry because I I took my phone off the off the car audio that wouldn't block you when you came through. So and it didn't ring. So that's why No. I didn't It hear was you. really no. That's okay.","start_word":65,"end_word":106,"sentiment":"neutral","sentiment_score":-0.20420806109905243},{"text":"It was really bizarre.","start_word":107,"end_word":110,"sentiment":"negative","sentiment_score":-0.3781290054321289},{"text":"Like, it called once and then went Yeah. straight through, but normally, it goes to voice mail. And it wouldn't it just kind of went through and beeped a couple of times and then said no answer.","start_word":111,"end_word":147,"sentiment":"neutral","sentiment_score":-0.2446342706680298},{"text":"And I was like, that's really strange.","start_word":148,"end_word":154,"sentiment":"negative","sentiment_score":-0.3899008333683014},{"text":"Yeah. Yeah. Well, that's what I thought. I'll try and ring you back. And then if worst of the worst, I couldn't get through. I've gotta hang up and turn off so I can turn off the phone and pull over and pull up the phone, and then I can ring you back. Yeah. No. That's okay. I got the. Yeah. That's a good Yep. Yeah. Yeah. And that's why we also send out the text message as well. So at least, you know, we've tried to call. If there's an issue or you're just unavailable, you can just let us know. So it's easy enough. Yep. Oh, no. Yeah. I was waiting I was waiting for you, so that's fine. All good. Well, I just had to put things a bit of a general catch up. I know one of the things we sort of talked about when we did the annual review last year was that we wanted to do these catch ups a bit more regularly with you to kinda give you an idea of what's been going on with your super a bit more regularly and just sort of see how things are going for you as well. So I won't take up too much of your time because you've probably had a very long day. No. That's alright. I'm driving home.","start_word":155,"end_word":380,"sentiment":"neutral","sentiment_score":0.05015706224779112},{"text":"Fantastic. All good.","start_word":381,"end_word":383,"sentiment":"positive","sentiment_score":0.6520019769668579},{"text":"Now I see probably around about March, you would have received an email from us. Do you remember receiving an email about a change in your investments? Not offhand. My memory is on back No. That that's okay. Not a problem at all. Now one of the things we have sort of noticed in recent months, we came back in January from our Christmas break, essentially, and we had a bit of a look at all the portfolios and what was sort of happening with Super. We had sort of noticed that one of your underlying investments has been underperforming a little bit. So you originally had the Ben along Australian equities managed fund in your portfolio, And the idea of having that in there was it was meant to be more of an actively managed fund. So the investment manager of Van Alarm are trying to buy and sell investors. They're trying to outperform against the market and about and it in whatever industry that they're trying to outperform against. They actually haven't been able to do that, and it was kinda holding your portfolio back a little bit as well. So when we sort of had a look at it, you were down from the reports, I can see you were down around about you had about 8% in there, but you were down about 8% for Biggie. So it you had quite a big drop in your portfolio there without with that holding. So what we sort of did in March was we sent out an a record of advice to everyone, and we've actually Okay. moved you out of that investment. So we did sell it off, and we've moved you into something called the BetaShares a 200 or the Australian two 100. Yep. This investment is more of a passively managed investment. It's actually cheaper, so it is a lot cheaper to hold the a 200 than it was to hold Benelon.","start_word":384,"end_word":710,"sentiment":"neutral","sentiment_score":-0.028169747442007065},{"text":"So you're actually saving in investment fees, which is good, but it's also more diversified as well.","start_word":711,"end_word":727,"sentiment":"positive","sentiment_score":0.4330872893333435},{"text":"So one of the big things with Benelon in your portfolio, It was holding around between 15 to 25 different investment options depending on what they had in their portfolio at that particular time frame. With the Mhmm. the BetaShares a 200, you're tracking the top 200 companies on the ASX.","start_word":728,"end_word":778,"sentiment":"neutral","sentiment_score":0.12081978470087051},{"text":"So tracking 200 companies as opposed to 15 or 25 is gonna give you much more diversified exposure, which helps to reduce your overall risk as well. So that's one good thing about changing that investment up for you.","start_word":779,"end_word":817,"sentiment":"positive","sentiment_score":0.4948168396949768},{"text":"Okay? Yep. So Yeah. so The that's the that's Yes. that's Fine. the same 200 companies, and that's the majority of the time. That's right. Yeah.","start_word":818,"end_word":843,"sentiment":"neutral","sentiment_score":0.15904144942760468},{"text":"One of the good things I like about the a 200 is that it tracks the the top 200 companies on the ASX.","start_word":844,"end_word":866,"sentiment":"positive","sentiment_score":0.4263208210468292},{"text":"And in order for companies Yep. to be in the a 200 or to be in the indices that track the top 200, they essentially have to meet a certain criteria. So what happens is the makers of the indices, they essentially meet every quarter their investment committee, and they determine what companies are eligible to be in the top 200 companies. If they if one of these companies no longer meets the criteria, they actually moved out and something else is put in its place.","start_word":867,"end_word":952,"sentiment":"neutral","sentiment_score":0.1520165503025055},{"text":"So this type of investment is much better for you because you're always tracking the top 200 companies.","start_word":953,"end_word":970,"sentiment":"positive","sentiment_score":0.39208829402923584},{"text":"And when a company Yes. no longer meets the criteria to be in that top 200, they're actually removed out and replaced with something else.","start_word":971,"end_word":995,"sentiment":"neutral","sentiment_score":0.1038101091980934},{"text":"So it's kind of making sure you're always tracking the top 200 companies plus the fact that it's the top 200. It means that you're getting Yep. more diversification. And one of the best ways to mitigate risk is to diversify your portfolio. So this is definitely achieving that for you. Okay. And it's also cheaper, so you're actually saving on investment fees as well, which means more money stays invested in your super working harder and compounding towards your retirement goals, which is a positive. Okay? And so we and so we can buy more shares in it. That's exactly right. Yeah. We wanna keep more money invested so that you it it is compounding and working harder.","start_word":996,"end_word":1114,"sentiment":"positive","sentiment_score":0.5309001207351685},{"text":"All that money that stays invested gets invested into that port into those portfolios or the portfolio that you have in your super for the investments there. We want them Yep.","start_word":1115,"end_word":1145,"sentiment":"neutral","sentiment_score":0.1839836686849594},{"text":"to generate more income, which goes in your cash account, which we then use to reinvest back into your portfolio, and that's what compounding is.","start_word":1146,"end_word":1170,"sentiment":"positive","sentiment_score":0.3539251983165741},{"text":"So I just wanted Yep. to sort of touch base and see if you'd noted seen that email there. If you haven't, give you a bit of an update on some of the changes that we have made. Yeah. Yeah. So how's that how's that hopefully, they're going out. What are we up to? Yeah.","start_word":1171,"end_word":1225,"sentiment":"neutral","sentiment_score":0.12814022600650787},{"text":"All good.","start_word":1226,"end_word":1227,"sentiment":"positive","sentiment_score":0.3844500184059143},{"text":"Up to So hours. at the moment, that's okay. I'm just quickly pulling up your annual review documents from last year just to see what your balance was when we touched base last year to give you a proper update there. So we have, sorry, so your balance as of when we touched base in December there was $245,003.39, and then we've got a balance now. So we're sitting at 250529<unk>.","start_word":1228,"end_word":1300,"sentiment":"neutral","sentiment_score":0.0939800664782524},{"text":"So you've definitely seen a bit of an increase in the year, which is fantastic. The portfolio from the last twelve months, look, it's you're up, which is good to see.","start_word":1300,"end_word":1331,"sentiment":"positive","sentiment_score":0.5598075985908508},{"text":"You're definitely up from where we were in December. However, you're only up by about 1.76%. So because Bennelong was underperforming there, it had dragged your portfolio back a little bit.","start_word":1331,"end_word":1362,"sentiment":"neutral","sentiment_score":-0.01392365898936987},{"text":"Your balance is still definitely higher, which is a positive.","start_word":1362,"end_word":1372,"sentiment":"positive","sentiment_score":0.3738102912902832},{"text":"But the fact that we just need to kinda keep it going a little bit harder. The other side of things is that with what's been happening globally with the war and everything, that's also had a bit of an effect on volatility as well, which has also seen the returns a bit lower for the year. So what we sort of wanna see is what happens from now when we've made that change in March, letting everything kinda settle, and then allowing your portfolio to recover back from that change from removing Benelon, but also from the volatility we're seeing this year. So I would probably expect the returns to be a little bit lower than what we'd sort of hope or be chasing for this year just because of what we've kinda seen with the the ups and downs between The US and the Iraq Iran war, but then also Yeah. with the change in Bennelong.","start_word":1372,"end_word":1528,"sentiment":"neutral","sentiment_score":-0.181647977536651},{"text":"But once that your portfolio sort of settles, we should hopefully see a bit more growth moving forward. But the balance from where you were in December is definitely up. So from 245,000 just to just over 250. So it's working in the right direction So still.","start_word":1529,"end_word":1575,"sentiment":"positive","sentiment_score":0.43131330609321594},{"text":"so so the money I had to take at December for my dental Yep. has all been come back already, plus the So government's tax money. you it looks like not quite. Because you had a little bit higher of a balance before you Oh, took do that they? money out. Yeah. Yeah. Your So balance what was is that a before little bit then? higher. Well, it's saying here when I look back at June last year, your balance then was about $313,008.78. Okay. That's why Yep. it's come Yes. down there. Okay. Yeah. Yeah. So we haven't quite made that back yet, but we're on the right track. Can can I can I claim the government's tax on my super on my taxation issue? What they took Oh, off me? so the the fund so when you go to do your tax return, the money that you have taken out of super, that will essentially Yes. be all included in your tax return. The government already adds that on there. If for any reason you've paid too much tax, they will adjust it. But, normally, they don't normally, you don't get anything different back. Normally, they're pretty good with working out how much tax you need to pay. Yeah. I'm But it pretty was about it was about 20,000, it was a lot. wasn't it, that they took It off was. me. Yeah. It was a lot. Yeah. It was a significant That that that was amount.","start_word":1576,"end_word":1824,"sentiment":"neutral","sentiment_score":-0.006477208808064461},{"text":"that was a hard thing because, I mean, I worked for it.","start_word":1825,"end_word":1836,"sentiment":"negative","sentiment_score":-0.37882834672927856},{"text":"Yeah. My money, I had to text to put it in. And, okay, Yeah. I'm not through it, but I'm quite enough. But the incentive said I had to have it done now. So, Yeah.","start_word":1837,"end_word":1871,"sentiment":"neutral","sentiment_score":-0.14509815275669097},{"text":"you know, if I have another twelve months till I'm 60, I I've been a terrible place.","start_word":1872,"end_word":1888,"sentiment":"negative","sentiment_score":-0.5488689541816711},{"text":"That's exactly right.","start_word":1889,"end_word":1891,"sentiment":"neutral","sentiment_score":-0.1339712142944336},{"text":"If you if they could have waited another twelve months and let you go to 60, then you could have withdrawn that completely tax free, and that 20 odd thousand would not have come out.","start_word":1892,"end_word":1926,"sentiment":"negative","sentiment_score":-0.4450888931751251},{"text":"Yeah. But yeah. Yeah. Yeah.","start_word":1927,"end_word":1931,"sentiment":"neutral","sentiment_score":-0.10203801095485689},{"text":"It's That's a it's the crooks, a aren't they? They're crooks.","start_word":1932,"end_word":1942,"sentiment":"negative","sentiment_score":-0.464907705783844},{"text":"do you mean the super or the dentist? Sorry. Oh, no. No. The the tax Oh, yes. department. Yes. Brooke. Yes. Sorry. They see it's all coming. Absolutely. I mean, you know, they shouldn't Yeah. be touching your money to start with.","start_word":1943,"end_word":1984,"sentiment":"neutral","sentiment_score":-0.12939080595970154},{"text":"They want to retire, but Well they take it all out of place.","start_word":1985,"end_word":1997,"sentiment":"negative","sentiment_score":-0.3366624414920807},{"text":"You know? yeah. And it's more it's more not to do with them touching your money. It's essentially looking at because it's an early condition of release. So under the CIS Act, the idea of having sleeper is that it's held meant to be held in trust for the benefit of the client at all, the the beneficiary, so yourself, at retirement. And that's why they kinda have these access points. So the government technically doesn't actually see it as your money until you made a condition of the lease. As much as it is part of your income, that's just the way it is sort of seen, and that's why they have these conditions of belief.","start_word":1998,"end_word":2114,"sentiment":"neutral","sentiment_score":-0.026073161512613297},{"text":"So it's meant to deter people from trying to access the funds because there is such a high tax consequence for drawing the money at early.","start_word":2115,"end_word":2140,"sentiment":"negative","sentiment_score":-0.39283230900764465},{"text":"There is you know, it is meant to be a deterrent, but it doesn't really work as a deterrent because things happen in life and we need money quickly, and it's generally the best way to get those funds quickly. So no. But if I understand. you if you've got if you've got the medical proof behind the dentist and your GP and everything saying that this has to be done, that should be enough Yeah. for them to say, well, you need it done, so we will allow you to have your money. You just won't have Yeah. it when you retire, which is fair enough. I understand that. But, you know, a lot of people apparently, I hear a lot of people are taking their getting their their superannuation out for 65,000, and then they're not getting their teeth done or Yeah. whatever Yep. and keeping the money. So Oh, they should absolutely. be fibrotthed several times. Absolutely. You know? Yeah. No. Definitely. I've seen that happen plenty of times. Yeah. They just go and get some dodgy bills and go and claim the money. The ACO say, yeah. Take it. It's fine. They pay the tax on it, and they keep the funds themselves and just spend it elsewhere, and there's nothing to stop them from doing that. So, you know, I completely get where you're coming from. Absolutely. Yeah. It's just yeah. Yeah. It is trying so am I gonna have to pay for this somehow in my in my taxation this year? No. So the idea of the the idea is that when you claim those funds, the super fund is deducted tax from that money. So that's essentially supposed to be how much tax you should have paid. It should not impact your tax return in any way, shape, or form. You shouldn't Okay. have to pay any additional tax. It's all technically being accounted for. Whilst the money is added to your assessable income, it's not assessable taxable income. So there's two different ways of looking at it for the ATO, and they look at what's assessable income. So they'll they'll look at, you know, you taking that money out and add it onto your total growth income for the year, but it's not considered assessable taxable income because you've already paid tax on that money, and you paid Yeah. it at But a much higher rate too. So but they're taking tax on it. Court tax is not taxable income, but they take tax on it anyway. yeah. It's a it's a the because it's being pulled out of super because it's being pulled out of the super system. And the idea of the super system is that when money goes in there, it's taxed with concessional rate. So if you're accessing it early, they think because they're taxed at a lower rate going in, it should realistically be taxed at a higher rate going out if you're under that con if you don't meet that condition of release, like you turn 60 and retire.","start_word":2141,"end_word":2653,"sentiment":"neutral","sentiment_score":-0.056072249507520634},{"text":"It's a little bit weird and convoluted the way it is. There's a lot of Yeah. rules with the super system I definitely don't agree with.","start_word":2654,"end_word":2679,"sentiment":"negative","sentiment_score":-0.5195648670196533},{"text":"I can also tell you that people who have TBD, so if you claim total permanent disability and that's paid for through your super, that is also taxed.","start_word":2680,"end_word":2707,"sentiment":"neutral","sentiment_score":-0.15371966361999512},{"text":"And I don't think anyone who claims TBD or can never go back to work again due to permanent disability should ever be taxed for anything.","start_word":2708,"end_word":2733,"sentiment":"negative","sentiment_score":-0.34444743394851685},{"text":"But those who claim TBD cover, when it comes out of the super system, it is also taxed the same way that money that you paid was taxed as well.","start_word":2734,"end_word":2763,"sentiment":"neutral","sentiment_score":-0.19620151817798617},{"text":"And I have a huge problem with people who are disabled or claiming TBD because they can never work again being completely taxed. I There's a lot of rules that we as think advisers think are really silly, but, unfortunately, it's what happens when lawmakers get together and yeah. they're, you know, sitting in parliament, they come up with these things.","start_word":2764,"end_word":2824,"sentiment":"negative","sentiment_score":-0.44684839248657227},{"text":"And what happens if you're given a terminal diagnosis and you die before you're 67? They won't give Oh, you that's a super different. then. So no. No. They can. They definitely can. So if you are terminal and you claim terminal illness on your super, it's basically life cover. They just pay that early bulk just still alive. You normally have to be able to show that you're not gonna be your the doctors are expecting you to have passed away within one to two years of the diagnosis or of the the claim, that is completely tax free. That is completely What tax is free. it? That is life cover. I can. That is different. Yeah. That's absolutely different. Yeah. Okay. Yeah. Yeah. I I just don't I just I don't know. like All these rules. yeah. Too many rules. That's the problem. It should be easy. You know? Oh, I know. I know. It's shocking. But, no, hope hopefully, it all goes well. And, look, you've got your teeth done now. How's everything been going? You feel better having had it No. Because when I had it done under the rules is that you go into this their hospital procedures, right, and to have done? it done, Yeah. it's a six hour operation to take your teeth out Yeah. and put these implants in. And then Wow. about three hours later, when you're awake, they didn't take you to the dentist room, and they put a set of teeth in. And then they take your home. Oh, wow. And none of it's claimable by Medicare or private health fund because it wasn't done in an authorized hospital. See?","start_word":2825,"end_word":3105,"sentiment":"neutral","sentiment_score":-0.0955086411689524},{"text":"And it's ridiculous.","start_word":3106,"end_word":3108,"sentiment":"negative","sentiment_score":-0.5366569757461548},{"text":"Wow. Really? You know? So my $56,000, you know, anesthetist bill, no one would accept it because they're saying it's it's not a approved hospital. Yeah.","start_word":3109,"end_word":3134,"sentiment":"neutral","sentiment_score":-0.2953546941280365},{"text":"Well, that's insane.","start_word":3135,"end_word":3137,"sentiment":"negative","sentiment_score":-0.361486941576004},{"text":"Yeah. That's what I That's said to crazy. them. I said, you know, Yeah. they if it's not approved, then they wouldn't be able to do it because the government will say, no. You can't operate here. But, you know, they've got a recovery and operating theater. They've got everything there underneath it, and you're saying it's not approved hospital.","start_word":3138,"end_word":3197,"sentiment":"neutral","sentiment_score":-0.2554370164871216},{"text":"Ridiculous. That's really strange. So it's like an illegal hospital, essentially.","start_word":3198,"end_word":3208,"sentiment":"negative","sentiment_score":-0.5492986440658569},{"text":"Well, essentially, yeah, because they just say, nope. We're not we're nothing we're not touching that. So out Wow. of my out of 65,000, I would have got about 1,200 back, I think, of my health Wow. funds because I went and complained to them. That Yeah. isn't I this mean, fair should enough. show you. Yeah. Yeah. You know? And the 6,000 Wow. underneath of this, yeah, they wouldn't no no one would touch it. So That's insane. so I'm still Wow. going, and I Because hope that I'll get my get my NTs next week, hopefully. yeah. So you Okay. got all these temporary How plastic does it? ones in the meantime. Oh, do you? Wow.","start_word":3209,"end_word":3326,"sentiment":"neutral","sentiment_score":-0.09244963231543868},{"text":"That would be hard with eating if they're giving you many, like, lots of restrictions on what you can and can't eat and do.","start_word":3327,"end_word":3350,"sentiment":"negative","sentiment_score":-0.4712623059749603},{"text":"Yeah. Everything's soft food. So I've been eating since December. Oh. You know, like eggs, Oh, and Maddie. you can't I'm eat sorry. a lot of things because you can't chew. You can't chew the food up. So you can't have bread or anything because you can't chew it because you slow it, Oh.","start_word":3351,"end_word":3404,"sentiment":"neutral","sentiment_score":-0.19965845346450808},{"text":"and then you're ill.","start_word":3405,"end_word":3408,"sentiment":"negative","sentiment_score":-0.3764766454696655},{"text":"So Oh, yeah.","start_word":3409,"end_word":3411,"sentiment":"neutral","sentiment_score":0.045654989778995514},{"text":"all the delicious things to him.","start_word":3412,"end_word":3417,"sentiment":"positive","sentiment_score":0.4228513836860657},{"text":"Yeah. I know. Well, they're promising at the end, it will be so much better, but I'll tell you what. You know?","start_word":3418,"end_word":3439,"sentiment":"neutral","sentiment_score":-0.01003599539399147},{"text":"It's just it's it's been hard.","start_word":3440,"end_word":3445,"sentiment":"negative","sentiment_score":-0.35881510376930237},{"text":"I mean yeah. I know I had to have it Yeah.","start_word":3446,"end_word":3456,"sentiment":"neutral","sentiment_score":-0.18381166458129883},{"text":"done, but I tell you what, that that day of going home straight after surgery was just the worst because you're just out of it.","start_word":3457,"end_word":3481,"sentiment":"negative","sentiment_score":-0.403222918510437},{"text":"You know Yeah. what was going on. Wow. You know? And they're screwing keeping teeth, Yep. the slots. It's like, ow. Because, you know, things have Wow. to heal. Yeah. You know? Yeah. Definitely. So And can you if feel you hear me can you feel, like, the mini gums and stuff? Can you feel the the metal? The well, there's a screw, isn't it? well, it's yeah. Oh, yeah. No. Well, they're they're in the plastic teeth that they screw into your teeth. So you now you don't feel that you just gotta try and talk with these plastic things. Oh, And okay. that you but you never have to floss again. You never have to have another injection or have your teeth done or anything. That's all in the past now. So it has got pros on it, but they say once you get you get the n teeth, they're porcelain and titan titanium. Okay. And Yeah. so Right. they Wow.","start_word":3482,"end_word":3644,"sentiment":"neutral","sentiment_score":-0.03334671519468167},{"text":"you could eat a whole block of almond rock, and your teeth will be fine.","start_word":3645,"end_word":3659,"sentiment":"positive","sentiment_score":0.39172106981277466},{"text":"I went, yeah. Well, I might be trying that. Thank you. No. Because No.","start_word":3660,"end_word":3673,"sentiment":"neutral","sentiment_score":0.09804359078407288},{"text":"I'm not doing Not after this again.","start_word":3674,"end_word":3680,"sentiment":"negative","sentiment_score":-0.3805341720581054},{"text":"what you've sent to the tax you paid.","start_word":3681,"end_word":3688,"sentiment":"neutral","sentiment_score":-0.31690555810928345},{"text":"Everything is it's not worth the testing, No.","start_word":3689,"end_word":3696,"sentiment":"negative","sentiment_score":-0.5737086534500122},{"text":"is it? No. No. Well, if you hear anybody having implants, say to them, you know, there are some but no one told me all this. No one told me what I was gonna Yeah. go through. That's why I've gone No. back I'm to the so dentist. sorry. And it was There wasn't enough explanation to because everything's been like, really? Really? And then I've had three sets of 10 put in, and I have to wait a few weeks until they make the next set. You know?","start_word":3697,"end_word":3785,"sentiment":"neutral","sentiment_score":-0.257470965385437},{"text":"I have to keep changing every couple of weeks, and that's been hard too.","start_word":3786,"end_word":3799,"sentiment":"negative","sentiment_score":-0.4471483826637268},{"text":"Yeah. You know? You got that time off work, and Oh, they yeah. don't work weekends and you know? So hopefully It's hopefully, costing there's you a 60 lot. 5 Yeah. thousand dollars. Oh, yeah. Well and then after this, you've got to go to the dentist and have your teeth cleaned every six months. Costs $400. Yeah.","start_word":3800,"end_word":3857,"sentiment":"neutral","sentiment_score":-0.0997033640742302},{"text":"And if you don't do it, you broke the warranty.","start_word":3858,"end_word":3867,"sentiment":"negative","sentiment_score":-0.5400903224945068},{"text":"Oh, jeez. Wow. They're like they're So they like get a you taxman. one way. They know how to come after you, don't they? Jeez.","start_word":3868,"end_word":3892,"sentiment":"neutral","sentiment_score":-0.2542644739151001},{"text":"Oh, wow. They're bloody yes. They're bloody killer. I know.","start_word":3893,"end_word":3902,"sentiment":"negative","sentiment_score":-0.5755073428153992},{"text":"I'm just going, Wow.","start_word":3903,"end_word":3906,"sentiment":"neutral","sentiment_score":-0.32434484362602234},{"text":"you know, there was nothing ever given to you or written about all this. That's the hard thing.","start_word":3907,"end_word":3924,"sentiment":"negative","sentiment_score":-0.4991254508495331},{"text":"No.","start_word":3925,"end_word":3925,"sentiment":"neutral","sentiment_score":-0.3224312961101532},{"text":"Oh, I'm so sorry. That it sounds like you're going through a lot, and I can't imagine.","start_word":3926,"end_word":3942,"sentiment":"negative","sentiment_score":-0.4282810389995575},{"text":"It's not not anything I've ever understood. No one's ever sort Yeah. of mentioned how hard this process is. You know? A lot of people Not. I know are taking money and accessing it to accessing it. They're super to get this done, but no one ever kinda tells you the process they're actually going through Not. or how long it's taken them. And wow. That's Yeah. insane.","start_word":3943,"end_word":4010,"sentiment":"neutral","sentiment_score":-0.13760927319526672},{"text":"But Well, I love your my honesty.","start_word":4011,"end_word":4017,"sentiment":"positive","sentiment_score":0.3350253105163574},{"text":"next It's really good to know. yeah. Oh, no. It yeah. I think it's something that people should know because no one you're not told all this No. you you have to go through. And my next door neighbor, she had her teeth done, and she had to go to Morocco because she'd wanna pay 65,000. She paid 25,000 Australian to get the same Yes. thing, but she has to keep going back to Morocco. And if anything happens, Jeez.","start_word":4018,"end_word":4097,"sentiment":"neutral","sentiment_score":-0.07787226140499115},{"text":"she gets an infection or something, nobody will treat her here. No one will touch her.","start_word":4098,"end_word":4113,"sentiment":"negative","sentiment_score":-0.3789364695549011},{"text":"Wow. So it's Crazy. not worth being ever since, because I'm getting all these messages on my phone saying, Cody, it's it's done in Thailand for eight thousand dollars. Yeah. Great. And then what are you gonna end up with? You know? So Yeah. yeah. You have to go to Don't Thailand even all look the overseas. time. Yeah. Jeez. You know? You wouldn't No. touch them No. with a barge pulp. You know? So Yeah. No. Definitely. yeah. It's been an experience Oh, that I'm happy jeez. to pass along because, you know, people Yeah. can get caught in this, and they don't realize just how long I mean, what's it been six months now, and I still haven't got teeth. Yeah. Yeah. You know? Wow. So, hopefully, I'll have them for my birthday. It'll be my birthday present.","start_word":4114,"end_word":4253,"sentiment":"neutral","sentiment_score":-0.07886077463626862},{"text":"Absolutely. Be able to enjoy all the things on your birthday.","start_word":4254,"end_word":4264,"sentiment":"positive","sentiment_score":0.5300623178482056},{"text":"Yes. I'll probably say, well, you're gonna keep eating eggs for a few more weeks and everything's Oh, settled. no. You built oh, gosh.","start_word":4265,"end_word":4288,"sentiment":"neutral","sentiment_score":0.03864475339651108},{"text":"I hope not. That's not a good idea.","start_word":4289,"end_word":4296,"sentiment":"negative","sentiment_score":-0.737347424030304},{"text":"Well, what You the just night you that just I have left to pass through soon. well, the night that I left the surgery, they gave me a bit of gauze to put in my mouth, and I didn't understand why because, you Yeah.","start_word":4297,"end_word":4340,"sentiment":"neutral","sentiment_score":-0.16291269659996033},{"text":"know, my mouth was all obviously swollen and my face was swollen.","start_word":4341,"end_word":4352,"sentiment":"negative","sentiment_score":-0.3486710786819458},{"text":"And I and I've been I was I was spitting out blood, and it was just pouring out of my mouth Yeah. because you couldn't shut your mouth. It was Oh, no.","start_word":4353,"end_word":4384,"sentiment":"neutral","sentiment_score":-0.18365362286567688},{"text":"that bad. I shouldn't have let you go home.","start_word":4385,"end_word":4393,"sentiment":"negative","sentiment_score":-0.37768638134002686},{"text":"Jeez. Like, you should have been in the hospital for that. It's just absolutely Yeah. crazy No. because you didn't know what time I was gonna bring either. You know, I spent about a week Yeah. in bed because I just couldn't move. Wow. You know? My Yeah. goodness. It's Honestly. it's very interesting, but scary at the same time. But, hopefully, it's all Yeah. good from here. Yeah. Absolutely. So Well, your birthday is in, what, a week and a bit? A week and a half. Yep. Week and a half. Yep.","start_word":4394,"end_word":4486,"sentiment":"neutral","sentiment_score":-0.07093410938978195},{"text":"Hopefully, yeah, hopefully, you've got your lot of cake and all the fun things.","start_word":4487,"end_word":4500,"sentiment":"positive","sentiment_score":0.34984689950942993},{"text":"Enjoy your birthday because, you know, Yeah. Well, you fingers deserve crossed. it after all this. Yeah. Oh, I know. Like, give me a break. So we'll be good. Absolutely. But yeah. No. Yeah. I'm happy with I'm happy with you guys. So It's all Oh, good.","start_word":4501,"end_word":4547,"sentiment":"neutral","sentiment_score":0.14580407738685608},{"text":"fantastic. Well, that's really good.","start_word":4548,"end_word":4552,"sentiment":"positive","sentiment_score":0.49613460898399353},{"text":"Yeah. No. I wanted to make sure we're able to do this catch up, and then I would look you're 59 this year in a week and a half, and happy birthday for that. Yep. Oh, We'll it's we'll not a look week at what's and a half. happening. It's I a do look it's a it's a week in one day. it is. It is. I'm just looking at the date The going. twelfth. Hang on. What day is it? Is it Thursday the fourth? Next Friday Yeah. is You your said birthday, actually. Oh, I know. '59. God. wow. End of financial year, the days will start to mesh together for me, June, July. Everything just meshes together and becomes Yeah. one day. Oh, yeah. Well, yeah, I got that on the twelfth and I think I had to go to hospital. I have a colonoscopy. So how excited do you think Oh, I am? wow. You are going through it all. Oh, yeah. I know. My GP Wow. said, you have to go get this done. And I went, oh, look. I did the teeth for you. That was enough. And he goes, no. You had to get this done too because I got bowel cancer in the family. And he thinks I've got Yeah. it now. So I went, I can take I'm No. sure my sock drawer needs looking at. Yeah. Oh, Maddie. Gosh. Well, Yeah. let me I know how know. you But go. don't worry. I know you are Don't due worry. to They'll do you have your they'll be not they'll be no super pulled out for that. Don't worry No. about it. No. That's They'll be okay. paid for. You come back to me if you need anything. But yeah. Look. I mean, Oh, you do I know. do have an annual review around about August as well. So Okay. I'll make sure Yep. then we sort of touch base, do a proper annual review with you as well. I just wanted to make sure Yep. that we are still doing those catch ups with you because I know it's something that Yep. we've left over the past couple of years, and I wanted to make sure and I promised you I would do them.","start_word":4553,"end_word":4936,"sentiment":"neutral","sentiment_score":0.047884369909297675},{"text":"So Yeah. That's and I'm good.","start_word":4937,"end_word":4942,"sentiment":"positive","sentiment_score":0.4255900979042053},{"text":"not Thank I don't you. shy away from when markets are performing well. I think it's important to know that you're super whilst you're up from where we were in December, we're on the right track. You know, markets haven't been great this year, so we do expect the return No. to be slightly lower. And I I'd rather be honest with you and, you know, tell Oh, you how yeah. we're tracking what's happening and let you know how things are going. But, you know, we'll definitely catch up again Okay. in probably August and do the annual review, see how things are tracking there Yep. for you, see if we maybe need to update the advice.","start_word":4943,"end_word":5060,"sentiment":"neutral","sentiment_score":0.06806837969412238},{"text":"Having the a 200 in there has made a really good difference thus far, so we'll That's good. just, you know, keep tracking along.","start_word":5061,"end_word":5084,"sentiment":"positive","sentiment_score":0.4958099722862244},{"text":"If there's anything else you need, please let me know.","start_word":5085,"end_word":5094,"sentiment":"neutral","sentiment_score":0.29611942172050476},{"text":"I'm always here, always I happy will. to chat, and, hopefully, everything goes well with these next two appointments for you. Thank Okay. you very much.","start_word":5095,"end_word":5120,"sentiment":"positive","sentiment_score":0.5092054009437561},{"text":"Yeah. I think I Oh, still have that's to get okay. you my insurance paperwork too, don't I? Because it once you're gonna look into my You insurances. yes. You signed the ATP, it looks like. The authority to proceed has been signed. I'm just it looks like it's being sent off May 29. Yep. So you signed the the authority to proceed. That's all done. It's Yes. Okay. being sent off, I'm pretty sure, to be attached to the funds, and then we'll be able to do some research on those to have a really good look at them ready for your annual review, and I'll make sure that beneficiaries and everything is up to date as well for you. Yeah. Okay. So you know you know which is you know which companies I'm with? Yeah. Yeah. So we've got Yep. insurance line with the funeral plan and the unemployment relief as Yep. well. Yep. And Yep. you got real insurance with life insurance? Yeah. I don't have that one here, but that's okay. I will look at that as well because I can see I can see the insurance line one here, but you've got real insurance as well. Yes. Yeah. I've Okay. got a That's two alright. $100,000 in life insurance on there. With real? Yep. Yep. Yep. That's okay. What I might do, I might get one of my admin team just to sort of follow-up and see if they do you have a policy number for that? Or Well, I think let me just see if they sent me one through. No. That's okay. Yeah. Because anything we had noted here was the insurance line policy. I finally did get something from the other day. No. I might need to get online and get you the information. Yes. That's okay. I don't That's think I've alright. got If anything. you like, I'll get one of my admin team members just to follow-up over the next week just to sort of see if we can grab that policy number because we have the Yep. authority Yep. signed. So we can send it off to Real Insurance as well and Yep. Okay. make sure we get research on that ready to get any reviews. Okay? Yeah. I think that's it. I think yeah. Because otherwise, I've got, yeah, the car insurance, the bike insurance, the horse insurance. Well, the rider insurance, I should say, because I'm riding Yep. a horse now. Yep. Yep. So I've got all those, but they're all they're just standard and they said that they don't get affected. Yeah. No. Yeah. It's No. only, That's like, okay. it's only That's got other alright. things. We'll get that sorted for Okay. you as well. But, yeah, everything else with Okay. the insurance plan policy, we've got all the research here for that, and we've got the authority on there as well. So Yep. that's Okay.","start_word":5121,"end_word":5611,"sentiment":"neutral","sentiment_score":0.054031981250115664},{"text":"all good. We'll Perfect. get that sorted for you as well.","start_word":5612,"end_word":5622,"sentiment":"positive","sentiment_score":0.4927619397640228},{"text":"Easy. Not Thank a you so problem much. at all.","start_word":5623,"end_word":5632,"sentiment":"neutral","sentiment_score":0.16856364905834198},{"text":"Thank you That's so much.","start_word":5633,"end_word":5637,"sentiment":"positive","sentiment_score":0.5269718170166016},{"text":"okay. Is there anything else that you need or any other questions you have or anything you want me to research? Or Yeah. How do I make a million dollars? Well, I'm working on that.","start_word":5638,"end_word":5672,"sentiment":"neutral","sentiment_score":0.16339577521596635},{"text":"I'll definitely work on it for you a bit harder.","start_word":5673,"end_word":5682,"sentiment":"positive","sentiment_score":0.4640365540981293},{"text":"If I happen to win lotto, you'll be my first phone call to let you know. How about that?","start_word":5683,"end_word":5701,"sentiment":"neutral","sentiment_score":0.2786920964717865},{"text":"Thank you.","start_word":5702,"end_word":5703,"sentiment":"positive","sentiment_score":0.5879606604576111},{"text":"Oh, you're gonna tell me about you winning it. That doesn't get me a million dollars. I'll give you some. I'll share. I promise.","start_word":5704,"end_word":5727,"sentiment":"neutral","sentiment_score":0.17341692745685575},{"text":"Oh, thank you. Thank you.","start_word":5728,"end_word":5732,"sentiment":"positive","sentiment_score":0.4307560324668884},{"text":"And you can If come I down win and water, and you can I'll ride have to keep working. oh, well, I'll let you ride my horse. It's a fair Thanks. trade.","start_word":5733,"end_word":5764,"sentiment":"neutral","sentiment_score":0.26858818531036377},{"text":"Thanks.","start_word":5765,"end_word":5765,"sentiment":"positive","sentiment_score":0.3496014177799225},{"text":"Yeah. I it's it's a part of doing that one. Oh, being playing it there. I know my husband likes to put the numbers on it. Yeah. He hasn't won anything in the, what, ten years he's been doing it. So it's a part of dream, but now we'll just see if it Oh, is no. working nicely. We'll keep it working, keep see what's happening, and Well, we'll just keep working towards your goals. I Yeah. don't know how people win three or four times. It should be a thing. If you won once, you can't win again. We can't That's ever enter again. That's exactly right. well, Well, I must let other people win. Let heaven won.","start_word":5766,"end_word":5884,"sentiment":"neutral","sentiment_score":0.03163653239607811},{"text":"I I absolutely agree with that. I think it is that's a 100% a real thing.","start_word":5885,"end_word":5900,"sentiment":"positive","sentiment_score":0.4085867404937744},{"text":"Definitely. You're only allowed to win once. Doesn't matter Yeah. what you win, only allowed to win once. Yep. Yep. Anything over, Yes. say, 500,000, you can only have a one win. Yeah. No. Yeah. And you can never but you can't even win, like, a 100,000 every again. That's not Yeah. not Yeah. even a $100. Yeah. You've had you win? Oh, wait. Yeah. That's it. Go to the back of the line. Exactly. I Exactly.","start_word":5901,"end_word":5977,"sentiment":"neutral","sentiment_score":-0.03307434543967247},{"text":"love it.","start_word":5978,"end_word":5979,"sentiment":"positive","sentiment_score":0.3989152312278747},{"text":"Oh, no. Okay. All Done good. it. Well yeah. I'll no worries, though.","start_word":5980,"end_word":5992,"sentiment":"neutral","sentiment_score":0.11464570462703703},{"text":"You have a lovely night. I hope everything goes well. Thank Again, let you. me know if there's anything you need.","start_word":5993,"end_word":6013,"sentiment":"positive","sentiment_score":0.6065276861190796},{"text":"We'll complete that research, and my team will book you in a couple of, in August to go through your annual review, and we'll see where things are up to and what advice is to maybe be updated then for you. Okay? Yep. Okay.","start_word":6014,"end_word":6057,"sentiment":"neutral","sentiment_score":0.28296446800231934},{"text":"Lovely. Thank you so much today. Lovely. No worries, Maddie. You have a lovely evening and a good weekend and a beautiful birthday next Friday. Thank you so much. You I'll have talk a lovely to you soon.","start_word":6058,"end_word":6095,"sentiment":"positive","sentiment_score":0.7179363965988159},{"text":"time until See you you win later. your money. Oh oh, I will.","start_word":6096,"end_word":6108,"sentiment":"neutral","sentiment_score":0.12878239154815674},{"text":"Thank you.","start_word":6109,"end_word":6110,"sentiment":"positive","sentiment_score":0.4741525650024414},{"text":"Okay.","start_word":6111,"end_word":6111,"sentiment":"neutral","sentiment_score":0.19102105498313904},{"text":"Thanks, Maddie.","start_word":6112,"end_word":6113,"sentiment":"positive","sentiment_score":0.4422257542610169},{"text":"I'll talk Talk to you soon. soon. See you later.","start_word":6114,"end_word":6123,"sentiment":"neutral","sentiment_score":0.1933976709842682},{"text":"Thank you.","start_word":6124,"end_word":6125,"sentiment":"positive","sentiment_score":0.5240166783332825},{"text":"Bye. Bye.","start_word":6126,"end_word":6127,"sentiment":"neutral","sentiment_score":0.20253443717956543}],"average":{"sentiment":"neutral","sentiment_score":-0.005866909858665098}}}}