{"metadata":{"transaction_key":"deprecated","request_id":"019f5f52-c8ef-7773-bc95-17e4abc77266","sha256":"2adf822d21c4d9296d6f0880a9906e54606df1e91dffb1db4bbbf06d995c3f8f","created":"2026-07-14T06:31:30.577Z","duration":164.66394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":647,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":726,"output_tokens":728},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":726,"output_tokens":57}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Vicky. Good. Thanks. Yeah. Look. I have no dramas with you taking on your leave there on the fifteenth. Is that on August? Oh, sorry. September. Yeah. That's fine. So I I can't test. Has HR arranged the training? Yeah. Okay. So from my point of view, yeah, email the case. You can see if you can get yourself booked on the next one. And then if you are happy to flick into a nova and change the leave type or or if you want me to, I can just alter it there and then input it to annual leave. And then you can yep. So just change that, and then I can approve it. Oh, you're a bad mom. Favoritism. No. Disaster. How old are they? Fantastic. Yeah. And you will. Of course, the other thing is you set a dangerous precedent, though. May maybe next year, you're gonna have a preemptive conversation to say, mommy might not be able to always be off on your birthday. But from my point of view, it's not a drama. It's all good. And when and when they get to 30, they don't care. Yeah. Yeah. There's not a drama. It's just that I couldn't put it through his personal leave. Yeah. No. Make make the change. I'll stick it through. And then if you wanna talk to HR and rearrange that, that'd be great. Alrighty. Bye.","confidence":0.9902344,"words":[{"word":"hi","start":0.56,"end":0.88,"confidence":0.970459,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.08653175085783005},{"word":"vicky","start":0.88,"end":1.38,"confidence":0.92578125,"punctuated_word":"Vicky.","sentiment":"neutral","sentiment_score":0.10453017801046371},{"word":"good","start":3.6799998,"end":4.0,"confidence":0.9482422,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5295534133911133},{"word":"thanks","start":4.0,"end":4.5,"confidence":0.9975586,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5934803485870361},{"word":"yeah","start":25.975,"end":26.455,"confidence":0.939209,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.13015252351760864},{"word":"look","start":26.455,"end":26.955,"confidence":0.78466797,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.04398106038570404},{"word":"i","start":27.015,"end":27.335,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.046221695840358734},{"word":"have","start":27.335,"end":27.835,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.016976848244667053},{"word":"no","start":27.975,"end":28.295,"confidence":0.9951172,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.04112101346254349},{"word":"dramas","start":28.295,"end":28.795,"confidence":0.9941406,"punctuated_word":"dramas","sentiment":"neutral","sentiment_score":-0.07527653872966766},{"word":"with","start":28.935001,"end":29.095001,"confidence":0.9506836,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.057523034512996674},{"word":"you","start":29.095001,"end":29.335,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04332231357693672},{"word":"taking","start":29.335,"end":29.654999,"confidence":0.9277344,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.022874630987644196},{"word":"on","start":29.654999,"end":29.815,"confidence":0.51464844,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.052015386521816254},{"word":"your","start":29.815,"end":30.055,"confidence":0.95703125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04868039861321449},{"word":"leave","start":30.055,"end":30.375,"confidence":0.99121094,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.08615898340940475},{"word":"there","start":30.375,"end":30.775,"confidence":0.66259766,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.05771036446094513},{"word":"on","start":30.775,"end":31.015,"confidence":0.9873047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03747866302728653},{"word":"the","start":31.015,"end":31.515,"confidence":0.9394531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04351189360022545},{"word":"fifteenth","start":32.18,"end":32.68,"confidence":0.9695638,"punctuated_word":"fifteenth.","sentiment":"neutral","sentiment_score":-0.041005827486515045},{"word":"is","start":32.82,"end":32.98,"confidence":0.99121094,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.02367020957171917},{"word":"that","start":32.98,"end":33.14,"confidence":0.9902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.028874848037958145},{"word":"on","start":33.14,"end":33.38,"confidence":0.9873047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.029771748930215836},{"word":"august","start":33.38,"end":33.88,"confidence":0.9230957,"punctuated_word":"August?","sentiment":"neutral","sentiment_score":-0.0446631982922554},{"word":"oh","start":36.74,"end":36.9,"confidence":0.9243164,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0912727266550064},{"word":"sorry","start":36.9,"end":37.22,"confidence":0.97216797,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.09280210733413696},{"word":"september","start":37.22,"end":37.72,"confidence":0.9663086,"punctuated_word":"September.","sentiment":"neutral","sentiment_score":-0.05426494777202606},{"word":"yeah","start":46.065,"end":46.304996,"confidence":0.8803711,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.023331554606556892},{"word":"that's","start":46.304996,"end":46.625,"confidence":0.9946289,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05242603272199631},{"word":"fine","start":46.625,"end":46.864998,"confidence":0.99902344,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.02384978160262108},{"word":"so","start":46.864998,"end":47.364998,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05926584452390671},{"word":"i","start":47.425,"end":47.585,"confidence":0.95703125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1318000853061676},{"word":"i","start":47.585,"end":47.664997,"confidence":0.77441406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16354526579380035},{"word":"can't","start":47.664997,"end":47.984997,"confidence":0.6113281,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.11801128834486008},{"word":"test","start":47.984997,"end":48.484997,"confidence":0.5529785,"punctuated_word":"test.","sentiment":"neutral","sentiment_score":-0.11944068968296052},{"word":"has","start":49.024998,"end":49.504997,"confidence":0.9375,"punctuated_word":"Has","sentiment":"neutral","sentiment_score":-0.0589163564145565},{"word":"hr","start":49.504997,"end":50.004997,"confidence":0.99902344,"punctuated_word":"HR","sentiment":"neutral","sentiment_score":-0.05589435994625091},{"word":"arranged","start":50.305,"end":50.625,"confidence":0.95947266,"punctuated_word":"arranged","sentiment":"neutral","sentiment_score":-0.043927498161792755},{"word":"the","start":50.625,"end":50.864998,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.038057200610637665},{"word":"training","start":50.864998,"end":51.364998,"confidence":0.9970703,"punctuated_word":"training?","sentiment":"neutral","sentiment_score":-0.04356990754604339},{"word":"yeah","start":53.184998,"end":53.504997,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009790205396711826},{"word":"okay","start":53.504997,"end":53.824997,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008666416630148888},{"word":"so","start":53.824997,"end":54.324997,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.008031871169805527},{"word":"from","start":55.664997,"end":55.905,"confidence":0.95410156,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02976767346262932},{"word":"my","start":55.905,"end":56.065,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.051909878849983215},{"word":"point","start":56.065,"end":56.305,"confidence":1.0,"punctuated_word":"point","sentiment":"neutral","sentiment_score":0.01877976395189762},{"word":"of","start":56.305,"end":56.464996,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0340704470872879},{"word":"view","start":56.464996,"end":56.945,"confidence":0.8510742,"punctuated_word":"view,","sentiment":"neutral","sentiment_score":0.03848721832036972},{"word":"yeah","start":56.945,"end":57.184998,"confidence":0.94506836,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.05406775325536728},{"word":"email","start":57.184998,"end":57.504997,"confidence":0.9921875,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.04471264034509659},{"word":"the","start":57.504997,"end":57.664997,"confidence":0.3178711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.047987211495637894},{"word":"case","start":57.664997,"end":57.784996,"confidence":0.664917,"punctuated_word":"case.","sentiment":"neutral","sentiment_score":0.05566981062293053},{"word":"you","start":57.784996,"end":57.905,"confidence":0.9707031,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.06098214536905289},{"word":"can","start":57.905,"end":58.144997,"confidence":0.9741211,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0649871751666069},{"word":"see","start":58.144997,"end":58.225,"confidence":0.9921875,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06310511380434036},{"word":"if","start":58.225,"end":58.385,"confidence":0.9873047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06654249876737595},{"word":"you","start":58.385,"end":58.464996,"confidence":0.9140625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06784816831350327},{"word":"can","start":58.464996,"end":58.625,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06231097877025604},{"word":"get","start":58.625,"end":58.784996,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06063821166753769},{"word":"yourself","start":58.784996,"end":59.024998,"confidence":0.98095703,"punctuated_word":"yourself","sentiment":"neutral","sentiment_score":0.08744977414608002},{"word":"booked","start":59.024998,"end":59.265,"confidence":0.9970703,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.07685280591249466},{"word":"on","start":59.265,"end":59.425,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08349540829658508},{"word":"the","start":59.425,"end":59.504997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08740879595279694},{"word":"next","start":59.504997,"end":59.745,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.0907369628548622},{"word":"one","start":59.745,"end":60.245,"confidence":0.97094727,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.04549752548336983},{"word":"and","start":60.440002,"end":60.68,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.056104876101017},{"word":"then","start":60.68,"end":61.0,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0705670416355133},{"word":"if","start":61.0,"end":61.32,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07814681529998779},{"word":"you","start":61.32,"end":61.82,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07546696066856384},{"word":"are","start":61.96,"end":62.2,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.08258950710296631},{"word":"happy","start":62.2,"end":62.600002,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.1020805835723877},{"word":"to","start":62.600002,"end":62.920002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10031493008136748},{"word":"flick","start":62.920002,"end":63.16,"confidence":0.66308594,"punctuated_word":"flick","sentiment":"neutral","sentiment_score":0.11527279019355774},{"word":"into","start":63.16,"end":63.4,"confidence":0.9873047,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.0966714173555374},{"word":"a","start":63.4,"end":63.48,"confidence":0.49145508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0993543416261673},{"word":"nova","start":63.48,"end":63.8,"confidence":0.6376953,"punctuated_word":"nova","sentiment":"neutral","sentiment_score":0.1170358508825302},{"word":"and","start":63.8,"end":63.96,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08777663111686707},{"word":"change","start":63.96,"end":64.28,"confidence":0.9980469,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.07307546585798264},{"word":"the","start":64.28,"end":64.44,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05726504698395729},{"word":"leave","start":64.44,"end":64.6,"confidence":0.82128906,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.03153536841273308},{"word":"type","start":64.6,"end":64.840004,"confidence":0.99121094,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.021333416923880577},{"word":"or","start":64.840004,"end":65.16,"confidence":0.5205078,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.054836541414260864},{"word":"or","start":65.16,"end":65.24,"confidence":0.9550781,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04591719433665275},{"word":"if","start":65.24,"end":65.4,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06105589494109154},{"word":"you","start":65.4,"end":65.48,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04992297291755676},{"word":"want","start":65.48,"end":65.72,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.054503556340932846},{"word":"me","start":65.72,"end":65.88,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05588947609066963},{"word":"to","start":65.88,"end":66.12,"confidence":0.9885254,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.06334534287452698},{"word":"i","start":66.12,"end":66.2,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08406117558479309},{"word":"can","start":66.2,"end":66.44,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07815141975879669},{"word":"just","start":66.44,"end":66.6,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07927142083644867},{"word":"alter","start":66.6,"end":66.92,"confidence":0.99902344,"punctuated_word":"alter","sentiment":"neutral","sentiment_score":0.07350283116102219},{"word":"it","start":66.92,"end":67.08,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.053450703620910645},{"word":"there","start":67.08,"end":67.24,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.0519399493932724},{"word":"and","start":67.24,"end":67.4,"confidence":0.92822266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04205458611249924},{"word":"then","start":67.4,"end":67.64,"confidence":0.98828125,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06170736998319626},{"word":"input","start":67.64,"end":67.88,"confidence":0.62597656,"punctuated_word":"input","sentiment":"neutral","sentiment_score":0.03730121999979019},{"word":"it","start":67.88,"end":67.96,"confidence":0.84472656,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03109748847782612},{"word":"to","start":67.96,"end":68.12,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03539483994245529},{"word":"annual","start":68.12,"end":68.44,"confidence":0.9980469,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.03222303092479706},{"word":"leave","start":68.44,"end":68.94,"confidence":0.8828125,"punctuated_word":"leave.","sentiment":"neutral","sentiment_score":0.02506526000797749},{"word":"and","start":69.88,"end":70.12,"confidence":0.8935547,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08658695220947266},{"word":"then","start":70.12,"end":70.36,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.11694442480802536},{"word":"you","start":70.36,"end":70.520004,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08567975461483002},{"word":"can","start":70.520004,"end":70.76,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0831252783536911},{"word":"yep","start":71.24,"end":71.64,"confidence":0.9679362,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.0885496512055397},{"word":"so","start":71.64,"end":71.8,"confidence":0.9448242,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11409657448530196},{"word":"just","start":71.8,"end":72.04,"confidence":0.78222656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1082908734679222},{"word":"change","start":72.04,"end":72.36,"confidence":0.9921875,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.14400552213191986},{"word":"that","start":72.36,"end":72.520004,"confidence":0.7780762,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.10550327599048616},{"word":"and","start":72.520004,"end":72.76,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10668520629405975},{"word":"then","start":72.76,"end":73.08,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.12638548016548157},{"word":"i","start":73.08,"end":73.48,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10845737159252168},{"word":"can","start":73.48,"end":73.98,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11254847049713136},{"word":"approve","start":77.525,"end":77.925,"confidence":0.9921875,"punctuated_word":"approve","sentiment":"neutral","sentiment_score":0.12393370270729064},{"word":"it","start":77.925,"end":78.425,"confidence":0.99560547,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.07865026593208313},{"word":"oh","start":88.75,"end":88.83,"confidence":0.7044678,"punctuated_word":"Oh,","sentiment":"negative","sentiment_score":-0.4792277812957764},{"word":"you're","start":88.83,"end":88.990005,"confidence":0.9250488,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.6341187357902527},{"word":"a","start":88.990005,"end":89.15,"confidence":0.68847656,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5978202819824219},{"word":"bad","start":89.15,"end":89.47,"confidence":1.0,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.6025758385658264},{"word":"mom","start":89.47,"end":89.97,"confidence":0.8820801,"punctuated_word":"mom.","sentiment":"negative","sentiment_score":-0.5105384588241577},{"word":"favoritism","start":91.15,"end":91.65,"confidence":0.87353516,"punctuated_word":"Favoritism.","sentiment":"negative","sentiment_score":-0.3568699061870575},{"word":"no","start":93.15,"end":93.65,"confidence":0.8557129,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.5126132965087891},{"word":"disaster","start":93.950005,"end":94.450005,"confidence":0.9345703,"punctuated_word":"Disaster.","sentiment":"neutral","sentiment_score":-0.1844400018453598},{"word":"how","start":95.15,"end":95.39,"confidence":0.62060547,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.10534662008285522},{"word":"old","start":95.39,"end":95.55,"confidence":0.984375,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.13895703852176666},{"word":"are","start":95.55,"end":95.71,"confidence":0.9902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.11477977782487868},{"word":"they","start":95.71,"end":96.21,"confidence":0.923584,"punctuated_word":"they?","sentiment":"neutral","sentiment_score":-0.15701249241828918},{"word":"fantastic","start":102.645,"end":103.145,"confidence":0.9108887,"punctuated_word":"Fantastic.","sentiment":"positive","sentiment_score":0.6870607733726501},{"word":"yeah","start":106.16499,"end":106.66499,"confidence":0.9008789,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06449347734451294},{"word":"and","start":107.204994,"end":107.445,"confidence":0.29760742,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01932404935359955},{"word":"you","start":107.445,"end":107.524994,"confidence":0.94970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04463030397891998},{"word":"will","start":107.524994,"end":107.84499,"confidence":0.66796875,"punctuated_word":"will.","sentiment":"neutral","sentiment_score":0.03644057735800743},{"word":"of","start":107.84499,"end":107.924995,"confidence":0.47802734,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.05971994251012802},{"word":"course","start":107.924995,"end":108.085,"confidence":0.9194336,"punctuated_word":"course,","sentiment":"neutral","sentiment_score":-0.0713479220867157},{"word":"the","start":108.085,"end":108.16499,"confidence":0.94970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05982030928134918},{"word":"other","start":108.16499,"end":108.405,"confidence":0.8828125,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.10519912838935852},{"word":"thing","start":108.405,"end":108.48499,"confidence":0.99121094,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.09524214267730712},{"word":"is","start":108.48499,"end":108.645,"confidence":0.97998047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15381214022636414},{"word":"you","start":108.645,"end":108.80499,"confidence":0.9350586,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2780071794986725},{"word":"set","start":108.80499,"end":108.965,"confidence":0.9604492,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.30881956219673157},{"word":"a","start":108.965,"end":109.125,"confidence":0.96875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.277667760848999},{"word":"dangerous","start":109.125,"end":109.604996,"confidence":0.9892578,"punctuated_word":"dangerous","sentiment":"neutral","sentiment_score":-0.2798537611961365},{"word":"precedent","start":109.604996,"end":110.104996,"confidence":0.8132324,"punctuated_word":"precedent,","sentiment":"neutral","sentiment_score":-0.3165889382362366},{"word":"though","start":110.16499,"end":110.66499,"confidence":0.99853516,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":-0.17383506894111633},{"word":"may","start":112.085,"end":112.244995,"confidence":0.4794922,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.014724649488925934},{"word":"maybe","start":112.325,"end":112.645,"confidence":0.9951172,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.057361848652362823},{"word":"next","start":112.645,"end":112.884995,"confidence":0.9970703,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.03134430944919586},{"word":"year","start":112.884995,"end":113.045,"confidence":0.77441406,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":-0.0371774397790432},{"word":"you're","start":113.045,"end":113.125,"confidence":0.7861328,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.05441213771700859},{"word":"gonna","start":113.125,"end":113.365,"confidence":0.9941406,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.05287948250770569},{"word":"have","start":113.365,"end":113.44499,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04729915410280228},{"word":"a","start":113.44499,"end":113.524994,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06001124531030655},{"word":"preemptive","start":113.524994,"end":114.024994,"confidence":0.9604492,"punctuated_word":"preemptive","sentiment":"neutral","sentiment_score":-0.07048462331295013},{"word":"conversation","start":114.16499,"end":114.645,"confidence":0.99609375,"punctuated_word":"conversation","sentiment":"neutral","sentiment_score":-0.05311254411935806},{"word":"to","start":114.645,"end":114.80499,"confidence":0.96240234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07657001912593842},{"word":"say","start":114.80499,"end":115.14,"confidence":0.9494629,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":-0.051378559321165085},{"word":"mommy","start":115.22,"end":115.62,"confidence":0.9099121,"punctuated_word":"mommy","sentiment":"neutral","sentiment_score":-0.07227607071399689},{"word":"might","start":115.62,"end":115.78,"confidence":0.7583008,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.08527066558599472},{"word":"not","start":115.78,"end":115.94,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08623568713665009},{"word":"be","start":115.94,"end":116.1,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.08257322758436203},{"word":"able","start":116.1,"end":116.26,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.09058518707752228},{"word":"to","start":116.26,"end":116.42,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09412181377410889},{"word":"always","start":116.42,"end":116.659996,"confidence":0.99609375,"punctuated_word":"always","sentiment":"neutral","sentiment_score":-0.10386064648628236},{"word":"be","start":116.659996,"end":116.82,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.10949288308620451},{"word":"off","start":116.82,"end":116.979996,"confidence":0.99316406,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.08362278342247009},{"word":"on","start":116.979996,"end":117.14,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0939999744296074},{"word":"your","start":117.14,"end":117.3,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06346884369850159},{"word":"birthday","start":117.3,"end":117.8,"confidence":0.9794922,"punctuated_word":"birthday.","sentiment":"neutral","sentiment_score":-0.07302901148796082},{"word":"but","start":119.54,"end":119.78,"confidence":0.9316406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.00960846059024334},{"word":"from","start":119.78,"end":119.94,"confidence":0.9819336,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01081453450024128},{"word":"my","start":119.94,"end":120.1,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.02999342605471611},{"word":"point","start":120.1,"end":120.34,"confidence":1.0,"punctuated_word":"point","sentiment":"neutral","sentiment_score":-0.07747004926204681},{"word":"of","start":120.34,"end":120.42,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04164016246795654},{"word":"view","start":120.42,"end":120.659996,"confidence":0.99902344,"punctuated_word":"view,","sentiment":"neutral","sentiment_score":-0.03419354557991028},{"word":"it's","start":120.659996,"end":120.74,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.041959941387176514},{"word":"not","start":120.74,"end":120.979996,"confidence":0.9873047,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.04462869465351105},{"word":"a","start":120.979996,"end":121.06,"confidence":0.8701172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004566524177789688},{"word":"drama","start":121.06,"end":121.38,"confidence":0.98168945,"punctuated_word":"drama.","sentiment":"neutral","sentiment_score":-0.026474598795175552},{"word":"it's","start":121.38,"end":121.54,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.3675080537796021},{"word":"all","start":121.54,"end":121.78,"confidence":0.99902344,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.4142276644706726},{"word":"good","start":121.78,"end":122.28,"confidence":0.99658203,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2920492887496948},{"word":"and","start":122.979996,"end":123.22,"confidence":0.9951172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.12237809598445892},{"word":"when","start":123.22,"end":123.46,"confidence":0.90283203,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.25854480266571045},{"word":"and","start":123.46,"end":123.7,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1629801243543625},{"word":"when","start":123.7,"end":123.94,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.17085210978984833},{"word":"they","start":123.94,"end":124.02,"confidence":0.9980469,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.009088210761547089},{"word":"get","start":124.02,"end":124.26,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.003053780645132065},{"word":"to","start":124.26,"end":124.42,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01704806089401245},{"word":"30","start":124.42,"end":124.82,"confidence":0.9543457,"punctuated_word":"30,","sentiment":"neutral","sentiment_score":-0.006214883178472519},{"word":"they","start":124.82,"end":124.979996,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.04293634742498398},{"word":"don't","start":124.979996,"end":125.22,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.013487137854099274},{"word":"care","start":125.22,"end":125.72,"confidence":0.99658203,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":-0.017296673730015755},{"word":"yeah","start":132.235,"end":132.735,"confidence":0.9519043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.016614336520433426},{"word":"yeah","start":144.09,"end":144.48999,"confidence":0.79467773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04482948035001755},{"word":"there's","start":144.48999,"end":144.73,"confidence":0.8479004,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.07297465205192566},{"word":"not","start":144.73,"end":144.89,"confidence":0.72021484,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05439388006925583},{"word":"a","start":144.89,"end":144.97,"confidence":0.9394531,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1288018375635147},{"word":"drama","start":144.97,"end":145.29,"confidence":0.9604492,"punctuated_word":"drama.","sentiment":"neutral","sentiment_score":-0.14969977736473083},{"word":"it's","start":145.29,"end":145.37,"confidence":0.99560547,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.08450024574995041},{"word":"just","start":145.37,"end":145.53,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06172100454568863},{"word":"that","start":145.53,"end":145.61,"confidence":0.9902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12984894216060638},{"word":"i","start":145.61,"end":145.68999,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1728774607181549},{"word":"couldn't","start":145.68999,"end":146.01,"confidence":1.0,"punctuated_word":"couldn't","sentiment":"neutral","sentiment_score":-0.19674313068389893},{"word":"put","start":146.01,"end":146.09,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.22343379259109497},{"word":"it","start":146.09,"end":146.17,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2029745727777481},{"word":"through","start":146.17,"end":146.40999,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.2534812390804291},{"word":"his","start":146.40999,"end":146.65,"confidence":0.7080078,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.21607917547225952},{"word":"personal","start":146.65,"end":147.12999,"confidence":0.99609375,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":-0.24024653434753415},{"word":"leave","start":147.12999,"end":147.62999,"confidence":0.9995117,"punctuated_word":"leave.","sentiment":"neutral","sentiment_score":-0.1909521222114563},{"word":"yeah","start":151.68999,"end":152.115,"confidence":0.951416,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03712042421102524},{"word":"no","start":152.35501,"end":152.515,"confidence":0.9645996,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09801638126373292},{"word":"make","start":152.515,"end":152.99501,"confidence":0.9921875,"punctuated_word":"Make","sentiment":"neutral","sentiment_score":-0.03382061421871185},{"word":"make","start":152.99501,"end":153.235,"confidence":0.7260742,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.01901938021183014},{"word":"the","start":153.235,"end":153.475,"confidence":0.8701172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.036327265202999115},{"word":"change","start":153.475,"end":153.71501,"confidence":0.97680664,"punctuated_word":"change.","sentiment":"neutral","sentiment_score":-0.07547265291213989},{"word":"i'll","start":153.71501,"end":153.955,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05366101115942001},{"word":"stick","start":153.955,"end":154.115,"confidence":0.96240234,"punctuated_word":"stick","sentiment":"neutral","sentiment_score":0.05994141101837158},{"word":"it","start":154.115,"end":154.27501,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.052228912711143494},{"word":"through","start":154.27501,"end":154.515,"confidence":0.94140625,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.02675667032599449},{"word":"and","start":154.515,"end":154.675,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07764603942632675},{"word":"then","start":154.675,"end":154.91501,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10901550203561784},{"word":"if","start":154.91501,"end":155.155,"confidence":0.9921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.14242801070213318},{"word":"you","start":155.155,"end":155.395,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15216228365898132},{"word":"wanna","start":155.395,"end":155.71501,"confidence":0.9428711,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.12421116232872008},{"word":"talk","start":155.71501,"end":155.955,"confidence":0.9941406,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.09075236320495604},{"word":"to","start":155.955,"end":156.195,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09938871115446092},{"word":"hr","start":156.195,"end":156.35501,"confidence":0.34765625,"punctuated_word":"HR","sentiment":"neutral","sentiment_score":0.03680147975683212},{"word":"and","start":156.35501,"end":156.515,"confidence":0.9790039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03994670510292053},{"word":"rearrange","start":156.515,"end":157.015,"confidence":0.99609375,"punctuated_word":"rearrange","sentiment":"neutral","sentiment_score":0.0843481570482254},{"word":"that","start":157.07501,"end":157.235,"confidence":0.99365234,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.10654914379119872},{"word":"that'd","start":157.235,"end":157.55501,"confidence":0.95996094,"punctuated_word":"that'd","sentiment":"neutral","sentiment_score":0.23422949016094208},{"word":"be","start":157.55501,"end":157.71501,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.22605624794960025},{"word":"great","start":157.71501,"end":158.21501,"confidence":1.0,"punctuated_word":"great.","sentiment":"neutral","sentiment_score":0.20873770117759705},{"word":"alrighty","start":160.91501,"end":161.41501,"confidence":0.99934894,"punctuated_word":"Alrighty.","sentiment":"positive","sentiment_score":0.47690659761428833},{"word":"bye","start":161.55501,"end":162.05501,"confidence":0.9946289,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.3593675494194031}],"paragraphs":{"transcript":"\nHi, Vicky. Good. Thanks. Yeah. Look.\n\nI have no dramas with you taking on your leave there on the fifteenth. Is that on August? Oh, sorry. September. Yeah.\n\nThat's fine. So I I can't test. Has HR arranged the training? Yeah. Okay.\n\nSo from my point of view, yeah, email the case. You can see if you can get yourself booked on the next one. And then if you are happy to flick into a nova and change the leave type or or if you want me to, I can just alter it there and then input it to annual leave. And then you can yep. So just change that, and then I can approve it.\n\nOh, you're a bad mom. Favoritism. No. Disaster. How old are they?\n\nFantastic. Yeah. And you will. Of course, the other thing is you set a dangerous precedent, though. May maybe next year, you're gonna have a preemptive conversation to say, mommy might not be able to always be off on your birthday.\n\nBut from my point of view, it's not a drama. It's all good. And when and when they get to 30, they don't care. Yeah. Yeah.\n\nThere's not a drama. It's just that I couldn't put it through his personal leave. Yeah. No. Make make the change.\n\nI'll stick it through. And then if you wanna talk to HR and rearrange that, that'd be great. Alrighty. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Vicky.","start":0.56,"end":1.38,"sentiment":"neutral","sentiment_score":0.09553096443414688},{"text":"Good.","start":3.6799998,"end":4.0,"sentiment":"positive","sentiment_score":0.5295534133911133},{"text":"Thanks.","start":4.0,"end":4.5,"sentiment":"positive","sentiment_score":0.5934803485870361},{"text":"Yeah.","start":25.975,"end":26.455,"sentiment":"neutral","sentiment_score":-0.13015252351760864},{"text":"Look.","start":26.455,"end":26.955,"sentiment":"neutral","sentiment_score":-0.04398106038570404}],"sentiment":"neutral","sentiment_score":0.18999368449052176,"num_words":6,"start":0.56,"end":26.955},{"sentences":[{"text":"I have no dramas with you taking on your leave there on the fifteenth.","start":27.015,"end":32.68,"sentiment":"neutral","sentiment_score":-0.047848399462444444},{"text":"Is that on August?","start":32.82,"end":33.88,"sentiment":"neutral","sentiment_score":-0.03174500120803714},{"text":"Oh, sorry.","start":36.74,"end":37.22,"sentiment":"neutral","sentiment_score":-0.09203741699457169},{"text":"September.","start":37.22,"end":37.72,"sentiment":"neutral","sentiment_score":-0.05426494777202606},{"text":"Yeah.","start":46.065,"end":46.304996,"sentiment":"neutral","sentiment_score":0.023331554606556892}],"sentiment":"neutral","sentiment_score":-0.04599390111186288,"num_words":22,"start":27.015,"end":46.304996},{"sentences":[{"text":"That's fine.","start":46.304996,"end":46.864998,"sentiment":"neutral","sentiment_score":0.03813790716230869},{"text":"So I I can't test.","start":46.864998,"end":48.484997,"sentiment":"neutral","sentiment_score":-0.11841263473033906},{"text":"Has HR arranged the training?","start":49.024998,"end":51.364998,"sentiment":"neutral","sentiment_score":-0.04807306453585625},{"text":"Yeah.","start":53.184998,"end":53.504997,"sentiment":"neutral","sentiment_score":-0.009790205396711826},{"text":"Okay.","start":53.504997,"end":53.824997,"sentiment":"neutral","sentiment_score":0.008666416630148888}],"sentiment":"neutral","sentiment_score":-0.054091176483780146,"num_words":14,"start":46.304996,"end":53.824997},{"sentences":[{"text":"So from my point of view, yeah, email the case.","start":53.824997,"end":57.784996,"sentiment":"neutral","sentiment_score":0.038348426856100556},{"text":"You can see if you can get yourself booked on the next one.","start":57.784996,"end":60.245,"sentiment":"neutral","sentiment_score":0.07060427419268168},{"text":"And then if you are happy to flick into a nova and change the leave type or or if you want me to, I can just alter it there and then input it to annual leave.","start":60.440002,"end":68.94,"sentiment":"neutral","sentiment_score":0.06486898107040259},{"text":"And then you can yep.","start":69.88,"end":71.64,"sentiment":"neutral","sentiment_score":0.09217721223831177},{"text":"So just change that, and then I can approve it.","start":71.64,"end":78.425,"sentiment":"neutral","sentiment_score":0.11285567432641982}],"sentiment":"neutral","sentiment_score":0.07062251291967728,"num_words":74,"start":53.824997,"end":78.425},{"sentences":[{"text":"Oh, you're a bad mom.","start":88.75,"end":89.97,"sentiment":"negative","sentiment_score":-0.5648562192916871},{"text":"Favoritism.","start":91.15,"end":91.65,"sentiment":"negative","sentiment_score":-0.3568699061870575},{"text":"No.","start":93.15,"end":93.65,"sentiment":"negative","sentiment_score":-0.5126132965087891},{"text":"Disaster.","start":93.950005,"end":94.450005,"sentiment":"neutral","sentiment_score":-0.1844400018453598},{"text":"How old are they?","start":95.15,"end":96.21,"sentiment":"neutral","sentiment_score":-0.12902398221194744}],"sentiment":"negative","sentiment_score":-0.3661916858206193,"num_words":12,"start":88.75,"end":96.21},{"sentences":[{"text":"Fantastic.","start":102.645,"end":103.145,"sentiment":"positive","sentiment_score":0.6870607733726501},{"text":"Yeah.","start":106.16499,"end":106.66499,"sentiment":"neutral","sentiment_score":0.06449347734451294},{"text":"And you will.","start":107.204994,"end":107.84499,"sentiment":"neutral","sentiment_score":0.03346497689684232},{"text":"Of course, the other thing is you set a dangerous precedent, though.","start":107.84499,"end":110.66499,"sentiment":"neutral","sentiment_score":-0.18165948800742626},{"text":"May maybe next year, you're gonna have a preemptive conversation to say, mommy might not be able to always be off on your birthday.","start":112.085,"end":117.8,"sentiment":"neutral","sentiment_score":-0.06855386697376768}],"sentiment":"neutral","sentiment_score":-0.07251847517199633,"num_words":41,"start":102.645,"end":117.8},{"sentences":[{"text":"But from my point of view, it's not a drama.","start":119.54,"end":121.38,"sentiment":"neutral","sentiment_score":-0.013903961703181266},{"text":"It's all good.","start":121.38,"end":122.28,"sentiment":"positive","sentiment_score":0.3579283356666565},{"text":"And when and when they get to 30, they don't care.","start":122.979996,"end":125.72,"sentiment":"neutral","sentiment_score":0.05871215648949146},{"text":"Yeah.","start":132.235,"end":132.735,"sentiment":"neutral","sentiment_score":-0.016614336520433426},{"text":"Yeah.","start":144.09,"end":144.48999,"sentiment":"neutral","sentiment_score":-0.04482948035001755}],"sentiment":"neutral","sentiment_score":0.0584282805570043,"num_words":26,"start":119.54,"end":144.48999},{"sentences":[{"text":"There's not a drama.","start":144.48999,"end":145.29,"sentiment":"neutral","sentiment_score":-0.10146753676235676},{"text":"It's just that I couldn't put it through his personal leave.","start":145.29,"end":147.62999,"sentiment":"neutral","sentiment_score":-0.1793507473035292},{"text":"Yeah.","start":151.68999,"end":152.115,"sentiment":"neutral","sentiment_score":-0.03712042421102524},{"text":"No.","start":152.35501,"end":152.515,"sentiment":"neutral","sentiment_score":-0.09801638126373292},{"text":"Make make the change.","start":152.515,"end":153.71501,"sentiment":"neutral","sentiment_score":-0.04115997813642025}],"sentiment":"neutral","sentiment_score":-0.1275478612099375,"num_words":21,"start":144.48999,"end":153.71501},{"sentences":[{"text":"I'll stick it through.","start":153.71501,"end":154.515,"sentiment":"neutral","sentiment_score":0.048147001303732395},{"text":"And then if you wanna talk to HR and rearrange that, that'd be great.","start":154.515,"end":158.21501,"sentiment":"neutral","sentiment_score":0.12373378553560802},{"text":"Alrighty.","start":160.91501,"end":161.41501,"sentiment":"positive","sentiment_score":0.47690659761428833},{"text":"Bye.","start":161.55501,"end":162.05501,"sentiment":"positive","sentiment_score":0.3593675494194031}],"sentiment":"neutral","sentiment_score":0.13805675748735666,"num_words":20,"start":153.71501,"end":162.05501}]}}]},{"alternatives":[{"transcript":"Hi. How are you? That's good. I am just thinking, because this mental health training was originally in August, and then it was rescheduled to September. Is it possible to be put on the next mental health training and and have an annual leave day on the fifteenth? I just feel really bad for my son. Yeah. No. September 15. And I I had done I did my leave already, and then I saw that I've been put on the training afterwards. Yeah. So just email Katie. Yes. Yep. I can change it now. Okay. Excellent. Thank you. Because I happened to my toil day last week was my other son's birthday, and I feel like if I send my my other son I know. I can't have that. I know. Hate me forever. I'd I'd never live it down. He'll be turning four. So four and six. He'll remember it for life if I if I send him to day care and his brother got the day off. Yeah. Exactly. Yes. No. I know. But no. Thank you for that one. No. They don't. And that's where I'm at. So I'm gonna be working my birthday this year. So but last year, their dad, he's FIFO. So he was away for both of their birthdays last year, and I wanted to make it quite special this year for them. I was, like, making up to them. Oh, no. That's okay. When I did it, I just wasn't thinking. So Mhmm. Okay. Thanks, Mike. I appreciate it. Oh, so good. Bye. Bye.","confidence":0.99609375,"words":[{"word":"hi","start":2.24,"end":2.6399999,"confidence":0.85498047,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.14098042249679563},{"word":"how","start":2.6399999,"end":2.8799999,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.23121921718120575},{"word":"are","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1613367199897766},{"word":"you","start":3.04,"end":3.54,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.20552875101566315},{"word":"that's","start":5.12,"end":5.44,"confidence":0.9848633,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.49482712149620056},{"word":"good","start":5.44,"end":5.94,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4971296489238739},{"word":"i","start":6.24,"end":6.74,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06515819579362869},{"word":"am","start":6.96,"end":7.2,"confidence":0.60302734,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.06340023130178452},{"word":"just","start":7.2,"end":7.52,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04621516913175583},{"word":"thinking","start":7.52,"end":8.0,"confidence":0.7022705,"punctuated_word":"thinking,","sentiment":"neutral","sentiment_score":0.039796967059373856},{"word":"because","start":8.0,"end":8.24,"confidence":0.99609375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.018224697560071945},{"word":"this","start":8.24,"end":8.559999,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.018539484590291977},{"word":"mental","start":8.559999,"end":8.8,"confidence":0.99902344,"punctuated_word":"mental","sentiment":"neutral","sentiment_score":0.03596433997154236},{"word":"health","start":8.8,"end":9.04,"confidence":1.0,"punctuated_word":"health","sentiment":"neutral","sentiment_score":0.017124459147453308},{"word":"training","start":9.04,"end":9.54,"confidence":0.99902344,"punctuated_word":"training","sentiment":"neutral","sentiment_score":0.015828043222427368},{"word":"was","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.007077798247337341},{"word":"originally","start":9.84,"end":10.34,"confidence":0.99902344,"punctuated_word":"originally","sentiment":"neutral","sentiment_score":0.0048269424587488174},{"word":"in","start":10.4,"end":10.639999,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.012787090614438055},{"word":"august","start":10.639999,"end":11.139999,"confidence":0.78808594,"punctuated_word":"August,","sentiment":"neutral","sentiment_score":0.008097121492028236},{"word":"and","start":11.44,"end":11.679999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.003610646352171898},{"word":"then","start":11.679999,"end":11.84,"confidence":0.99121094,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.00812455639243126},{"word":"it","start":11.84,"end":11.92,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.013177992776036264},{"word":"was","start":11.92,"end":12.08,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.01247568428516388},{"word":"rescheduled","start":12.08,"end":12.58,"confidence":0.9977214,"punctuated_word":"rescheduled","sentiment":"neutral","sentiment_score":0.03104245476424694},{"word":"to","start":12.719999,"end":12.96,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.026911983266472816},{"word":"september","start":12.96,"end":13.46,"confidence":0.7944336,"punctuated_word":"September.","sentiment":"neutral","sentiment_score":0.025458311662077904},{"word":"is","start":13.974999,"end":14.134999,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.019374867901206017},{"word":"it","start":14.134999,"end":14.294999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.028508298099040985},{"word":"possible","start":14.294999,"end":14.775,"confidence":1.0,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":0.024546314030885696},{"word":"to","start":14.775,"end":14.934999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03209921717643738},{"word":"be","start":14.934999,"end":15.014999,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.029802128672599792},{"word":"put","start":15.014999,"end":15.254999,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.036096081137657166},{"word":"on","start":15.254999,"end":15.655,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.028687868267297745},{"word":"the","start":15.655,"end":15.815,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.038627587258815765},{"word":"next","start":15.815,"end":16.135,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.04858021438121796},{"word":"mental","start":16.135,"end":16.535,"confidence":0.9980469,"punctuated_word":"mental","sentiment":"neutral","sentiment_score":0.04744558781385422},{"word":"health","start":16.535,"end":17.035,"confidence":1.0,"punctuated_word":"health","sentiment":"neutral","sentiment_score":0.03248267248272896},{"word":"training","start":17.414999,"end":17.814999,"confidence":0.99121094,"punctuated_word":"training","sentiment":"neutral","sentiment_score":0.022439613938331604},{"word":"and","start":17.814999,"end":18.134998,"confidence":0.96435547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016468189656734467},{"word":"and","start":18.134998,"end":18.634998,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015820862725377083},{"word":"have","start":18.695,"end":18.935,"confidence":0.98095703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.015596937388181686},{"word":"an","start":18.935,"end":19.095,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.023714467883110046},{"word":"annual","start":19.095,"end":19.414999,"confidence":0.98828125,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.008588196709752083},{"word":"leave","start":19.414999,"end":19.654999,"confidence":0.9375,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.005323672667145729},{"word":"day","start":19.654999,"end":19.814999,"confidence":0.96240234,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.0018854718655347824},{"word":"on","start":19.814999,"end":19.895,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0042655449360609055},{"word":"the","start":19.895,"end":20.055,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0006874185055494308},{"word":"fifteenth","start":20.055,"end":20.555,"confidence":0.9980469,"punctuated_word":"fifteenth?","sentiment":"neutral","sentiment_score":-0.01677042245864868},{"word":"i","start":20.615,"end":20.775,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7351058125495911},{"word":"just","start":20.775,"end":21.015,"confidence":0.9980469,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.7993676066398621},{"word":"feel","start":21.015,"end":21.255,"confidence":0.99609375,"punctuated_word":"feel","sentiment":"negative","sentiment_score":-0.7103443741798401},{"word":"really","start":21.255,"end":21.494999,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.7468079924583435},{"word":"bad","start":21.494999,"end":21.994999,"confidence":1.0,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.6969313621520996},{"word":"for","start":22.454998,"end":22.775,"confidence":0.99902344,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.764449417591095},{"word":"my","start":22.775,"end":23.175,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.7519211769104004},{"word":"son","start":23.175,"end":23.675,"confidence":0.99853516,"punctuated_word":"son.","sentiment":"negative","sentiment_score":-0.7545126676559448},{"word":"yeah","start":33.61,"end":34.11,"confidence":0.88183594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03757099062204361},{"word":"no","start":34.649998,"end":34.97,"confidence":0.9165039,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07323689758777618},{"word":"september","start":34.97,"end":35.58,"confidence":0.9312337,"punctuated_word":"September","sentiment":"neutral","sentiment_score":-0.02801942266523838},{"word":"15","start":35.58,"end":36.190002,"confidence":0.9312337,"punctuated_word":"15.","sentiment":"neutral","sentiment_score":-0.05204259604215622},{"word":"and","start":36.73,"end":36.89,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05826125666499138},{"word":"i","start":36.89,"end":37.21,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10852979123592375},{"word":"i","start":37.21,"end":37.29,"confidence":0.75439453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06581401079893112},{"word":"had","start":37.29,"end":37.449997,"confidence":0.9716797,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.08663499355316162},{"word":"done","start":37.449997,"end":37.69,"confidence":0.9819336,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.07444694638252258},{"word":"i","start":37.85,"end":38.01,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07537540048360825},{"word":"did","start":38.01,"end":38.25,"confidence":0.9970703,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.05302104353904724},{"word":"my","start":38.25,"end":38.489998,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06724236160516739},{"word":"leave","start":38.489998,"end":38.989998,"confidence":0.98828125,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.060654234141111374},{"word":"already","start":40.17,"end":40.67,"confidence":0.90112305,"punctuated_word":"already,","sentiment":"neutral","sentiment_score":-0.06303809583187103},{"word":"and","start":41.015003,"end":41.175003,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05934523046016693},{"word":"then","start":41.175003,"end":41.335003,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.05299028754234314},{"word":"i","start":41.335003,"end":41.415,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07184529304504395},{"word":"saw","start":41.415,"end":41.735,"confidence":0.53515625,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":-0.0720895528793335},{"word":"that","start":41.735,"end":41.975002,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06195776164531708},{"word":"i've","start":41.975002,"end":42.215,"confidence":0.79052734,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.04323650524020195},{"word":"been","start":42.215,"end":42.615,"confidence":0.9970703,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.05775092542171478},{"word":"put","start":42.615,"end":42.855,"confidence":0.9921875,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.04681318998336792},{"word":"on","start":42.855,"end":43.015,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04360353201627731},{"word":"the","start":43.015,"end":43.095,"confidence":0.93603516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07574831694364548},{"word":"training","start":43.095,"end":43.595,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":-0.08453802764415741},{"word":"afterwards","start":43.655003,"end":44.155003,"confidence":0.9975586,"punctuated_word":"afterwards.","sentiment":"neutral","sentiment_score":-0.08709487318992615},{"word":"yeah","start":54.695,"end":55.195,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017847010865807533},{"word":"so","start":55.255,"end":55.415,"confidence":0.6328125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013631852343678474},{"word":"just","start":55.415,"end":55.655,"confidence":0.7294922,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.019223766401410103},{"word":"email","start":55.655,"end":56.055,"confidence":0.9614258,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.03289111703634262},{"word":"katie","start":56.055,"end":56.555,"confidence":0.8066406,"punctuated_word":"Katie.","sentiment":"neutral","sentiment_score":0.04521460086107254},{"word":"yes","start":60.67,"end":61.17,"confidence":0.9523926,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06982786953449249},{"word":"yep","start":69.229996,"end":69.63,"confidence":0.8186035,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08287619799375534},{"word":"i","start":69.63,"end":69.79,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10060206055641174},{"word":"can","start":69.79,"end":70.03,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09355367720127106},{"word":"change","start":70.03,"end":70.27,"confidence":0.99902344,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.11833614110946657},{"word":"it","start":70.27,"end":70.509995,"confidence":0.97998047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0828901156783104},{"word":"now","start":70.509995,"end":71.009995,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.08514390885829926},{"word":"okay","start":78.774994,"end":79.274994,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1395660936832428},{"word":"excellent","start":79.335,"end":79.835,"confidence":1.0,"punctuated_word":"Excellent.","sentiment":"neutral","sentiment_score":0.3246239125728607},{"word":"thank","start":79.975,"end":80.215,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2982037663459778},{"word":"you","start":80.215,"end":80.715,"confidence":0.99316406,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.22618532180786133},{"word":"because","start":80.774994,"end":81.095,"confidence":0.9902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.06281404197216034},{"word":"i","start":81.095,"end":81.575,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13515187799930573},{"word":"happened","start":81.575,"end":82.075,"confidence":0.94189453,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.07577914744615555},{"word":"to","start":82.134995,"end":82.615,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12705422937870026},{"word":"my","start":82.695,"end":83.015,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.13160212337970734},{"word":"toil","start":83.015,"end":83.335,"confidence":0.94140625,"punctuated_word":"toil","sentiment":"neutral","sentiment_score":-0.14293481409549713},{"word":"day","start":83.335,"end":83.835,"confidence":0.9951172,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.17796631157398224},{"word":"last","start":83.975,"end":84.295,"confidence":0.9589844,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.10135316848754884},{"word":"week","start":84.295,"end":84.534996,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.09892435371875764},{"word":"was","start":84.534996,"end":84.854996,"confidence":0.97509766,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1685919463634491},{"word":"my","start":84.854996,"end":85.095,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.17742477357387543},{"word":"other","start":85.095,"end":85.41499,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.17275714874267578},{"word":"son's","start":85.41499,"end":85.735,"confidence":0.99902344,"punctuated_word":"son's","sentiment":"neutral","sentiment_score":-0.14840540289878845},{"word":"birthday","start":85.735,"end":86.235,"confidence":0.85913086,"punctuated_word":"birthday,","sentiment":"neutral","sentiment_score":-0.12850475311279297},{"word":"and","start":86.57,"end":86.65,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.20630574226379397},{"word":"i","start":86.65,"end":86.89,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4111380875110626},{"word":"feel","start":86.89,"end":86.97,"confidence":1.0,"punctuated_word":"feel","sentiment":"negative","sentiment_score":-0.3553151786327362},{"word":"like","start":86.97,"end":87.21,"confidence":0.9892578,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2649703919887543},{"word":"if","start":87.21,"end":87.61,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.25359922647476196},{"word":"i","start":87.61,"end":87.85,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18578684329986572},{"word":"send","start":87.85,"end":88.17,"confidence":0.7026367,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.31103748083114624},{"word":"my","start":88.17,"end":88.67,"confidence":0.98095703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.15620601177215576},{"word":"my","start":89.049995,"end":89.29,"confidence":0.99609375,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.6196345090866089},{"word":"other","start":89.29,"end":89.53,"confidence":0.9921875,"punctuated_word":"other","sentiment":"negative","sentiment_score":-0.6170778274536133},{"word":"son","start":89.53,"end":90.03,"confidence":0.9892578,"punctuated_word":"son","sentiment":"neutral","sentiment_score":-0.2636561989784241},{"word":"i","start":90.409996,"end":90.649994,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29316380620002747},{"word":"know","start":90.649994,"end":91.149994,"confidence":0.9890137,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.32914212346076965},{"word":"i","start":91.21,"end":91.369995,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5083958506584167},{"word":"can't","start":91.369995,"end":91.689995,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.49092358350753784},{"word":"have","start":91.689995,"end":91.85,"confidence":0.9980469,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.49988406896591187},{"word":"that","start":91.85,"end":92.35,"confidence":0.99902344,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.43257781863212585},{"word":"i","start":92.57,"end":92.81,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33618825674057007},{"word":"know","start":92.81,"end":93.31,"confidence":0.9946289,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.29801177978515625},{"word":"hate","start":93.369995,"end":93.61,"confidence":0.64697266,"punctuated_word":"Hate","sentiment":"negative","sentiment_score":-0.6356767416000366},{"word":"me","start":93.61,"end":93.85,"confidence":1.0,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.674627959728241},{"word":"forever","start":93.85,"end":94.35,"confidence":0.9941406,"punctuated_word":"forever.","sentiment":"negative","sentiment_score":-0.6031193733215332},{"word":"i'd","start":95.21,"end":95.45,"confidence":0.970459,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":-0.12300266325473784},{"word":"i'd","start":95.45,"end":95.85,"confidence":0.99853516,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":-0.16470670700073242},{"word":"never","start":95.85,"end":96.17,"confidence":1.0,"punctuated_word":"never","sentiment":"neutral","sentiment_score":-0.16273103654384613},{"word":"live","start":96.17,"end":96.33,"confidence":0.7441406,"punctuated_word":"live","sentiment":"neutral","sentiment_score":-0.2664831280708313},{"word":"it","start":96.33,"end":96.49,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.20197758078575137},{"word":"down","start":96.49,"end":96.99,"confidence":0.9995117,"punctuated_word":"down.","sentiment":"neutral","sentiment_score":-0.1395123302936554},{"word":"he'll","start":97.29,"end":97.61,"confidence":0.89868164,"punctuated_word":"He'll","sentiment":"neutral","sentiment_score":-0.010153081268072128},{"word":"be","start":97.61,"end":97.77,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.006543342024087906},{"word":"turning","start":97.77,"end":98.17,"confidence":1.0,"punctuated_word":"turning","sentiment":"neutral","sentiment_score":0.00990336947143078},{"word":"four","start":98.17,"end":98.67,"confidence":0.78466797,"punctuated_word":"four.","sentiment":"neutral","sentiment_score":-0.00635529775172472},{"word":"so","start":98.729996,"end":99.229996,"confidence":0.9838867,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01629185862839222},{"word":"four","start":99.77,"end":100.09,"confidence":0.9291992,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.0132854413241148},{"word":"and","start":100.09,"end":100.33,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.003773905336856842},{"word":"six","start":100.33,"end":100.725,"confidence":0.9890137,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.02626948431134224},{"word":"he'll","start":102.485,"end":102.725,"confidence":0.9951172,"punctuated_word":"He'll","sentiment":"positive","sentiment_score":0.47829532623291016},{"word":"remember","start":102.725,"end":103.205,"confidence":1.0,"punctuated_word":"remember","sentiment":"positive","sentiment_score":0.4040835201740265},{"word":"it","start":103.205,"end":103.284996,"confidence":0.98095703,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.3946169912815094},{"word":"for","start":103.284996,"end":103.365,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3284783661365509},{"word":"life","start":103.365,"end":103.685,"confidence":0.99121094,"punctuated_word":"life","sentiment":"positive","sentiment_score":0.49892616271972656},{"word":"if","start":103.685,"end":103.845,"confidence":0.99121094,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.3917704224586487},{"word":"i","start":103.845,"end":104.005,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.25269484519958496},{"word":"if","start":104.005,"end":104.244995,"confidence":0.9863281,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.29680538177490234},{"word":"i","start":104.244995,"end":104.405,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.29106321930885315},{"word":"send","start":104.405,"end":104.645,"confidence":0.56152344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.25181278586387634},{"word":"him","start":104.645,"end":104.884995,"confidence":0.9980469,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.19982297718524933},{"word":"to","start":104.884995,"end":105.045,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.28307169675827026},{"word":"day","start":105.045,"end":105.205,"confidence":0.9980469,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.26439234614372253},{"word":"care","start":105.205,"end":105.604996,"confidence":0.67529297,"punctuated_word":"care","sentiment":"neutral","sentiment_score":0.18670934438705444},{"word":"and","start":105.604996,"end":105.765,"confidence":0.57666016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1329433023929596},{"word":"his","start":105.765,"end":105.924995,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.1302596628665924},{"word":"brother","start":105.924995,"end":106.325,"confidence":1.0,"punctuated_word":"brother","sentiment":"neutral","sentiment_score":0.13524433970451355},{"word":"got","start":106.325,"end":106.485,"confidence":0.8598633,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.045698586851358414},{"word":"the","start":106.485,"end":106.564995,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.043624378740787506},{"word":"day","start":106.564995,"end":106.805,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.04375794157385826},{"word":"off","start":106.805,"end":107.305,"confidence":0.9975586,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":0.0287169162184},{"word":"yeah","start":110.965,"end":111.465,"confidence":0.8562012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.038071274757385254},{"word":"exactly","start":112.165,"end":112.665,"confidence":0.9645996,"punctuated_word":"Exactly.","sentiment":"neutral","sentiment_score":-0.015139816328883173},{"word":"yes","start":118.35,"end":118.85,"confidence":0.91186523,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.002587566152215004},{"word":"no","start":119.79,"end":120.03,"confidence":0.9597168,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0435534343123436},{"word":"i","start":120.03,"end":120.19,"confidence":0.85595703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05475436523556709},{"word":"know","start":120.19,"end":120.51,"confidence":0.84399414,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.06409136205911636},{"word":"but","start":120.51,"end":121.01,"confidence":0.94970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.001097746193408966},{"word":"no","start":122.67,"end":122.99,"confidence":0.99609375,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":0.1226787120103836},{"word":"thank","start":122.99,"end":123.23,"confidence":0.9770508,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2727096378803253},{"word":"you","start":123.23,"end":123.39,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2181614488363266},{"word":"for","start":123.39,"end":123.47,"confidence":0.90234375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14612093567848206},{"word":"that","start":123.47,"end":123.71,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1944836527109146},{"word":"one","start":123.71,"end":124.21,"confidence":0.92700195,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.1219823956489563},{"word":"no","start":126.43,"end":126.67,"confidence":0.99658203,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10094272345304488},{"word":"they","start":126.67,"end":126.83,"confidence":0.83203125,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.11375217884778976},{"word":"don't","start":126.83,"end":127.15,"confidence":0.94466144,"punctuated_word":"don't.","sentiment":"neutral","sentiment_score":-0.07319363951683044},{"word":"and","start":127.15,"end":127.31,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04428751394152641},{"word":"that's","start":127.31,"end":127.55,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.012195758521556854},{"word":"where","start":127.55,"end":127.71,"confidence":0.99609375,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.010639984160661696},{"word":"i'm","start":127.71,"end":127.87,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0048207566142082214},{"word":"at","start":127.87,"end":128.03,"confidence":0.9511719,"punctuated_word":"at.","sentiment":"neutral","sentiment_score":0.0014728643000125885},{"word":"so","start":128.03,"end":128.19,"confidence":0.8588867,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0291738323867321},{"word":"i'm","start":128.19,"end":128.27,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05443595349788666},{"word":"gonna","start":128.27,"end":128.51,"confidence":0.99609375,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.0788174569606781},{"word":"be","start":128.51,"end":128.67,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08335959166288376},{"word":"working","start":128.67,"end":128.91,"confidence":0.9941406,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.04832582175731659},{"word":"my","start":128.91,"end":129.07,"confidence":0.9941406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.04850597307085991},{"word":"birthday","start":129.07,"end":129.57,"confidence":0.984375,"punctuated_word":"birthday","sentiment":"neutral","sentiment_score":0.0961933434009552},{"word":"this","start":129.63,"end":129.87,"confidence":0.9951172,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.04663446173071861},{"word":"year","start":129.87,"end":130.19,"confidence":0.94628906,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.027523519471287727},{"word":"so","start":130.19,"end":130.69,"confidence":0.88134766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.005431126803159714},{"word":"but","start":132.225,"end":132.465,"confidence":0.68115234,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.006232913583517075},{"word":"last","start":132.465,"end":132.785,"confidence":0.98291016,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.05786128714680672},{"word":"year","start":132.785,"end":133.285,"confidence":0.951416,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":-0.04671477898955345},{"word":"their","start":134.225,"end":134.465,"confidence":0.60009766,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.11309337615966795},{"word":"dad","start":134.465,"end":134.785,"confidence":0.7922363,"punctuated_word":"dad,","sentiment":"neutral","sentiment_score":-0.1680467277765274},{"word":"he's","start":134.785,"end":135.025,"confidence":0.99072266,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.2223236858844757},{"word":"fifo","start":135.025,"end":135.345,"confidence":0.8287964,"punctuated_word":"FIFO.","sentiment":"neutral","sentiment_score":-0.23936866223812103},{"word":"so","start":135.345,"end":135.505,"confidence":0.9873047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.16616642475128174},{"word":"he","start":135.505,"end":135.665,"confidence":0.9980469,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.16536538302898407},{"word":"was","start":135.665,"end":135.825,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1991749405860901},{"word":"away","start":135.825,"end":136.145,"confidence":0.9980469,"punctuated_word":"away","sentiment":"neutral","sentiment_score":-0.17379382252693176},{"word":"for","start":136.145,"end":136.305,"confidence":0.9707031,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2318655252456665},{"word":"both","start":136.305,"end":136.545,"confidence":0.9819336,"punctuated_word":"both","sentiment":"neutral","sentiment_score":-0.19486673176288605},{"word":"of","start":136.545,"end":136.625,"confidence":0.89208984,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.24914538860321045},{"word":"their","start":136.625,"end":136.865,"confidence":0.6948242,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.18994104862213135},{"word":"birthdays","start":136.865,"end":137.265,"confidence":0.9785156,"punctuated_word":"birthdays","sentiment":"neutral","sentiment_score":-0.16766075789928436},{"word":"last","start":137.265,"end":137.505,"confidence":0.9921875,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.2090076208114624},{"word":"year","start":137.505,"end":137.665,"confidence":0.9133301,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":-0.15769729018211365},{"word":"and","start":137.665,"end":137.825,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10853952169418336},{"word":"i","start":137.825,"end":137.985,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08111465722322464},{"word":"wanted","start":137.985,"end":138.225,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.028501927852630615},{"word":"to","start":138.225,"end":138.305,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03374013304710388},{"word":"make","start":138.305,"end":138.545,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.020824670791625977},{"word":"it","start":138.545,"end":138.865,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.011804640293121338},{"word":"quite","start":138.865,"end":139.185,"confidence":0.99902344,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.051125288009643555},{"word":"special","start":139.185,"end":139.58499,"confidence":0.99902344,"punctuated_word":"special","sentiment":"neutral","sentiment_score":-0.0030394941568374634},{"word":"this","start":139.58499,"end":139.745,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.015839263796806335},{"word":"year","start":139.745,"end":140.245,"confidence":1.0,"punctuated_word":"year","sentiment":"neutral","sentiment_score":0.02436751127243042},{"word":"for","start":141.105,"end":141.265,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.018507301807403564},{"word":"them","start":141.265,"end":141.665,"confidence":0.7401123,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.089409738779068},{"word":"i","start":141.665,"end":141.825,"confidence":0.85546875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1358521729707718},{"word":"was","start":141.825,"end":142.065,"confidence":0.52282715,"punctuated_word":"was,","sentiment":"neutral","sentiment_score":-0.07767903804779053},{"word":"like","start":142.065,"end":142.385,"confidence":0.99365234,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.08900178968906403},{"word":"making","start":142.385,"end":142.705,"confidence":0.5678711,"punctuated_word":"making","sentiment":"neutral","sentiment_score":-0.09305651485919952},{"word":"up","start":142.705,"end":142.865,"confidence":0.83251953,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.120289608836174},{"word":"to","start":142.865,"end":143.025,"confidence":0.9482422,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09110845625400545},{"word":"them","start":143.025,"end":143.28,"confidence":0.9980469,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.09938567876815796},{"word":"oh","start":147.76,"end":147.92,"confidence":0.96875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.08992017805576324},{"word":"no","start":147.92,"end":148.08,"confidence":0.99658203,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.0970291718840599},{"word":"that's","start":148.08,"end":148.4,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.05625772476196289},{"word":"okay","start":148.4,"end":148.72,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.03614448010921478},{"word":"when","start":148.72,"end":148.95999,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.06505030393600464},{"word":"i","start":148.95999,"end":149.04,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05588403344154358},{"word":"did","start":149.04,"end":149.28,"confidence":0.9980469,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.04670826345682144},{"word":"it","start":149.28,"end":149.68,"confidence":0.98217773,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.055027373135089874},{"word":"i","start":149.68,"end":150.08,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06918969005346298},{"word":"just","start":150.08,"end":150.4,"confidence":0.9658203,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06334736198186874},{"word":"wasn't","start":150.4,"end":150.72,"confidence":0.9995117,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.10354028642177582},{"word":"thinking","start":150.72,"end":151.22,"confidence":0.93310547,"punctuated_word":"thinking.","sentiment":"neutral","sentiment_score":-0.08954117447137833},{"word":"so","start":151.28,"end":151.78,"confidence":0.64746094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05129365250468254},{"word":"mhmm","start":158.43893,"end":158.91893,"confidence":0.8704834,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05782051011919975},{"word":"okay","start":158.91893,"end":159.31892,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17545609176158905},{"word":"thanks","start":159.31892,"end":159.71893,"confidence":0.99072266,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.47110679745674133},{"word":"mike","start":159.71893,"end":159.87894,"confidence":0.78637695,"punctuated_word":"Mike.","sentiment":"positive","sentiment_score":0.39492303133010864},{"word":"i","start":159.87894,"end":160.03893,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.45725855231285095},{"word":"appreciate","start":160.03893,"end":160.53893,"confidence":0.99902344,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.5102713108062744},{"word":"it","start":162.19893,"end":162.43893,"confidence":0.9980469,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.12870657444000244},{"word":"oh","start":162.43893,"end":162.75893,"confidence":0.74902344,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.8146044015884399},{"word":"so","start":162.75893,"end":162.91893,"confidence":0.3359375,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.9027262330055236},{"word":"good","start":162.91893,"end":163.15894,"confidence":0.921875,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.8591077327728271},{"word":"bye","start":163.15894,"end":163.39893,"confidence":0.954834,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.5273548364639282},{"word":"bye","start":163.39893,"end":163.89893,"confidence":0.8991699,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07981935143470764}],"paragraphs":{"transcript":"\nHi. How are you? That's good. I am just thinking, because this mental health training was originally in August, and then it was rescheduled to September. Is it possible to be put on the next mental health training and and have an annual leave day on the fifteenth?\n\nI just feel really bad for my son. Yeah. No. September 15. And I I had done I did my leave already, and then I saw that I've been put on the training afterwards.\n\nYeah. So just email Katie. Yes. Yep. I can change it now.\n\nOkay. Excellent. Thank you. Because I happened to my toil day last week was my other son's birthday, and I feel like if I send my my other son I know. I can't have that.\n\nI know. Hate me forever. I'd I'd never live it down. He'll be turning four. So four and six.\n\nHe'll remember it for life if I if I send him to day care and his brother got the day off. Yeah. Exactly. Yes. No.\n\nI know. But no. Thank you for that one. No. They don't.\n\nAnd that's where I'm at. So I'm gonna be working my birthday this year. So but last year, their dad, he's FIFO. So he was away for both of their birthdays last year, and I wanted to make it quite special this year for them. I was, like, making up to them.\n\nOh, no. That's okay. When I did it, I just wasn't thinking. So Mhmm. Okay.\n\nThanks, Mike. I appreciate it. Oh, so good. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.14098042249679563},{"text":"How are you?","start":2.6399999,"end":3.54,"sentiment":"neutral","sentiment_score":0.19936156272888184},{"text":"That's good.","start":5.12,"end":5.94,"sentiment":"positive","sentiment_score":0.49597838521003723},{"text":"I am just thinking, because this mental health training was originally in August, and then it was rescheduled to September.","start":6.24,"end":13.46,"sentiment":"neutral","sentiment_score":0.023692108504474164},{"text":"Is it possible to be put on the next mental health training and and have an annual leave day on the fifteenth?","start":13.974999,"end":20.555,"sentiment":"neutral","sentiment_score":0.02055675494061275}],"sentiment":"neutral","sentiment_score":0.055356513747634985,"num_words":48,"start":2.24,"end":20.555},{"sentences":[{"text":"I just feel really bad for my son.","start":20.615,"end":23.675,"sentiment":"negative","sentiment_score":-0.7449300512671471},{"text":"Yeah.","start":33.61,"end":34.11,"sentiment":"neutral","sentiment_score":-0.03757099062204361},{"text":"No.","start":34.649998,"end":34.97,"sentiment":"neutral","sentiment_score":-0.07323689758777618},{"text":"September 15.","start":34.97,"end":36.190002,"sentiment":"neutral","sentiment_score":-0.0400310093536973},{"text":"And I I had done I did my leave already, and then I saw that I've been put on the training afterwards.","start":36.73,"end":44.155003,"sentiment":"neutral","sentiment_score":-0.06681961955671961}],"sentiment":"neutral","sentiment_score":-0.2241277043324183,"num_words":34,"start":20.615,"end":44.155003},{"sentences":[{"text":"Yeah.","start":54.695,"end":55.195,"sentiment":"neutral","sentiment_score":0.017847010865807533},{"text":"So just email Katie.","start":55.255,"end":56.555,"sentiment":"neutral","sentiment_score":0.027740334160625935},{"text":"Yes.","start":60.67,"end":61.17,"sentiment":"neutral","sentiment_score":0.06982786953449249},{"text":"Yep.","start":69.229996,"end":69.63,"sentiment":"neutral","sentiment_score":0.08287619799375534},{"text":"I can change it now.","start":69.63,"end":71.009995,"sentiment":"neutral","sentiment_score":0.0961051806807518}],"sentiment":"neutral","sentiment_score":0.06350319320335984,"num_words":12,"start":54.695,"end":71.009995},{"sentences":[{"text":"Okay.","start":78.774994,"end":79.274994,"sentiment":"neutral","sentiment_score":0.1395660936832428},{"text":"Excellent.","start":79.335,"end":79.835,"sentiment":"neutral","sentiment_score":0.3246239125728607},{"text":"Thank you.","start":79.975,"end":80.715,"sentiment":"neutral","sentiment_score":0.26219454407691956},{"text":"Because I happened to my toil day last week was my other son's birthday, and I feel like if I send my my other son I know.","start":80.774994,"end":91.149994,"sentiment":"neutral","sentiment_score":-0.22652953780359691},{"text":"I can't have that.","start":91.21,"end":92.35,"sentiment":"negative","sentiment_score":-0.4829453304409981}],"sentiment":"neutral","sentiment_score":-0.2016999928014619,"num_words":35,"start":78.774994,"end":92.35},{"sentences":[{"text":"I know.","start":92.57,"end":93.31,"sentiment":"neutral","sentiment_score":-0.31710001826286316},{"text":"Hate me forever.","start":93.369995,"end":94.35,"sentiment":"negative","sentiment_score":-0.6378080248832703},{"text":"I'd I'd never live it down.","start":95.21,"end":96.99,"sentiment":"neutral","sentiment_score":-0.1764022409915924},{"text":"He'll be turning four.","start":97.29,"end":98.67,"sentiment":"neutral","sentiment_score":-0.0032870878931134935},{"text":"So four and six.","start":98.729996,"end":100.725,"sentiment":"neutral","sentiment_score":0.014905172400176525}],"sentiment":"neutral","sentiment_score":-0.18734553784720206,"num_words":19,"start":92.57,"end":100.725},{"sentences":[{"text":"He'll remember it for life if I if I send him to day care and his brother got the day off.","start":102.485,"end":107.305,"sentiment":"neutral","sentiment_score":0.2420375482844455},{"text":"Yeah.","start":110.965,"end":111.465,"sentiment":"neutral","sentiment_score":-0.038071274757385254},{"text":"Exactly.","start":112.165,"end":112.665,"sentiment":"neutral","sentiment_score":-0.015139816328883173},{"text":"Yes.","start":118.35,"end":118.85,"sentiment":"neutral","sentiment_score":-0.002587566152215004},{"text":"No.","start":119.79,"end":120.03,"sentiment":"neutral","sentiment_score":-0.0435534343123436}],"sentiment":"neutral","sentiment_score":0.19933745689690113,"num_words":25,"start":102.485,"end":120.03},{"sentences":[{"text":"I know.","start":120.03,"end":120.51,"sentiment":"neutral","sentiment_score":-0.05942286364734173},{"text":"But no.","start":120.51,"end":122.99,"sentiment":"neutral","sentiment_score":0.06079048290848732},{"text":"Thank you for that one.","start":122.99,"end":124.21,"sentiment":"neutral","sentiment_score":0.19069161415100097},{"text":"No.","start":126.43,"end":126.67,"sentiment":"neutral","sentiment_score":-0.10094272345304488},{"text":"They don't.","start":126.67,"end":127.15,"sentiment":"neutral","sentiment_score":-0.0934729091823101}],"sentiment":"neutral","sentiment_score":0.05569206395496925,"num_words":12,"start":120.03,"end":127.15},{"sentences":[{"text":"And that's where I'm at.","start":127.15,"end":128.03,"sentiment":"neutral","sentiment_score":-0.012165927141904832},{"text":"So I'm gonna be working my birthday this year.","start":128.03,"end":130.19,"sentiment":"neutral","sentiment_score":0.056996661548813186},{"text":"So but last year, their dad, he's FIFO.","start":130.19,"end":135.345,"sentiment":"neutral","sentiment_score":-0.10738406982272863},{"text":"So he was away for both of their birthdays last year, and I wanted to make it quite special this year for them.","start":135.345,"end":141.665,"sentiment":"neutral","sentiment_score":-0.1077176277404246},{"text":"I was, like, making up to them.","start":141.665,"end":143.28,"sentiment":"neutral","sentiment_score":-0.10091046563216619}],"sentiment":"neutral","sentiment_score":-0.06905405649628776,"num_words":52,"start":127.15,"end":143.28},{"sentences":[{"text":"Oh, no.","start":147.76,"end":148.08,"sentiment":"neutral","sentiment_score":-0.09347467496991158},{"text":"That's okay.","start":148.08,"end":148.72,"sentiment":"neutral","sentiment_score":-0.04620110243558884},{"text":"When I did it, I just wasn't thinking.","start":148.72,"end":151.22,"sentiment":"neutral","sentiment_score":-0.06853606086224318},{"text":"So Mhmm.","start":151.28,"end":158.91893,"sentiment":"neutral","sentiment_score":0.003263428807258606},{"text":"Okay.","start":158.91893,"end":159.31892,"sentiment":"neutral","sentiment_score":0.17545609176158905}],"sentiment":"neutral","sentiment_score":-0.04304380615552266,"num_words":15,"start":147.76,"end":159.31892},{"sentences":[{"text":"Thanks, Mike.","start":159.31892,"end":159.87894,"sentiment":"positive","sentiment_score":0.433014914393425},{"text":"I appreciate it.","start":159.87894,"end":162.43893,"sentiment":"positive","sentiment_score":0.3654121458530426},{"text":"Oh, so good.","start":162.43893,"end":163.15894,"sentiment":"positive","sentiment_score":0.8588127891222636},{"text":"Bye.","start":163.15894,"end":163.39893,"sentiment":"positive","sentiment_score":0.5273548364639282},{"text":"Bye.","start":163.39893,"end":163.89893,"sentiment":"neutral","sentiment_score":-0.07981935143470764}],"sentiment":"positive","sentiment_score":0.4986240118741989,"num_words":10,"start":159.31892,"end":163.89893}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Vicky.\n\nChannel 1: Hi. How are you?\n\nChannel 0: Good. Thanks.\n\nChannel 1: That's good. I am just thinking, because this mental health training was originally in August, and then it was rescheduled to September. Is it possible to be put on the next mental health training and and have an annual leave day on the fifteenth? I just feel really bad for my son.\n\nChannel 0: Yeah. Look. I have no dramas with you taking on your leave there on the fifteenth. Is that on August?\n\nChannel 1: Yeah. No. September 15. And\n\nChannel 0: Oh,\n\nChannel 1: I\n\nChannel 0: sorry.\n\nChannel 1: I\n\nChannel 0: September.\n\nChannel 1: had done I did my leave already, and then I saw that I've been put on the training afterwards.\n\nChannel 0: Yeah. That's fine. So I I can't test. Has HR arranged the training? Yeah.\n\nOkay. So\n\nChannel 1: Yeah. So just email\n\nChannel 0: from my\n\nChannel 1: Katie.\n\nChannel 0: point of view, yeah, email the case. You can see if you can get yourself booked on the next one. And\n\nChannel 1: Yes.\n\nChannel 0: then if you are happy to flick into a nova and change the leave type or or if you want me to, I can just alter it there and then input it to annual leave.\n\nChannel 1: Yep. I can\n\nChannel 0: And\n\nChannel 1: change\n\nChannel 0: then\n\nChannel 1: it\n\nChannel 0: you\n\nChannel 1: now.\n\nChannel 0: can yep. So just change that, and then I can approve it.\n\nChannel 1: Okay. Excellent. Thank you. Because I happened to my toil day last week was my other son's birthday, and I feel like if I send my\n\nChannel 0: Oh, you're a\n\nChannel 1: my\n\nChannel 0: bad\n\nChannel 1: other\n\nChannel 0: mom.\n\nChannel 1: son I know.\n\nChannel 0: Favoritism.\n\nChannel 1: I can't have that. I know.\n\nChannel 0: No.\n\nChannel 1: Hate me forever.\n\nChannel 0: Disaster. How\n\nChannel 1: I'd\n\nChannel 0: old\n\nChannel 1: I'd\n\nChannel 0: are they?\n\nChannel 1: never live it down. He'll be turning four. So four and six. He'll\n\nChannel 0: Fantastic.\n\nChannel 1: remember it for life if I if I send him to day care and his brother\n\nChannel 0: Yeah.\n\nChannel 1: got the day off.\n\nChannel 0: And you will. Of course, the other thing is you set a dangerous precedent, though.\n\nChannel 1: Yeah.\n\nChannel 0: May\n\nChannel 1: Exactly.\n\nChannel 0: maybe next year, you're gonna have a preemptive conversation to say, mommy might not be able to always be off on your birthday.\n\nChannel 1: Yes.\n\nChannel 0: But from\n\nChannel 1: No.\n\nChannel 0: my\n\nChannel 1: I\n\nChannel 0: point\n\nChannel 1: know.\n\nChannel 0: of view,\n\nChannel 1: But\n\nChannel 0: it's not a drama. It's all good.\n\nChannel 1: no.\n\nChannel 0: And\n\nChannel 1: Thank\n\nChannel 0: when\n\nChannel 1: you for\n\nChannel 0: and\n\nChannel 1: that\n\nChannel 0: when\n\nChannel 1: one.\n\nChannel 0: they get to 30, they don't care.\n\nChannel 1: No. They don't. And that's where I'm at. So I'm gonna be working my birthday this year. So but\n\nChannel 0: Yeah.\n\nChannel 1: last year, their dad, he's FIFO. So he was away for both of their birthdays last year, and I wanted to make it quite special this year for them. I was, like, making up to them.\n\nChannel 0: Yeah. There's not a drama. It's just that I couldn't put it through his personal leave.\n\nChannel 1: Oh, no. That's okay. When I did it, I just wasn't thinking. So\n\nChannel 0: Yeah. No. Make make the change. I'll stick it through. And then if you wanna talk to HR and rearrange that, that'd be great.\n\nChannel 1: Mhmm. Okay. Thanks, Mike. I appreciate\n\nChannel 0: Alrighty. Bye.\n\nChannel 1: it. Oh, so good. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Vicky.","start":0.56,"end":1.38,"sentiment":"neutral","sentiment_score":0.09553096443414688}],"sentiment":"neutral","sentiment_score":0.09553096443414688,"channel":0,"num_words":2,"start":0.56,"end":1.38},{"sentences":[{"text":"Hi.","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.14098042249679563},{"text":"How are you?","start":2.6399999,"end":3.54,"sentiment":"neutral","sentiment_score":0.19936156272888184}],"sentiment":"neutral","sentiment_score":0.1847662776708603,"channel":1,"num_words":4,"start":2.24,"end":3.54},{"sentences":[{"text":"Good.","start":3.6799998,"end":4.0,"sentiment":"positive","sentiment_score":0.5295534133911133},{"text":"Thanks.","start":4.0,"end":4.5,"sentiment":"positive","sentiment_score":0.5934803485870361}],"sentiment":"positive","sentiment_score":0.5615168809890747,"channel":0,"num_words":2,"start":3.6799998,"end":4.5},{"sentences":[{"text":"That's good.","start":5.12,"end":5.94,"sentiment":"positive","sentiment_score":0.49597838521003723},{"text":"I am just thinking, because this mental health training was originally in August, and then it was rescheduled to September.","start":6.24,"end":13.46,"sentiment":"neutral","sentiment_score":0.023692108504474164},{"text":"Is it possible to be put on the next mental health training and and have an annual leave day on the fifteenth?","start":13.974999,"end":20.555,"sentiment":"neutral","sentiment_score":0.02055675494061275},{"text":"I just feel really bad for my son.","start":20.615,"end":23.675,"sentiment":"negative","sentiment_score":-0.7449300512671471}],"sentiment":"neutral","sentiment_score":-0.07771909347950266,"channel":1,"num_words":52,"start":5.12,"end":23.675},{"sentences":[{"text":"Yeah.","start":25.975,"end":26.455,"sentiment":"neutral","sentiment_score":-0.13015252351760864},{"text":"Look.","start":26.455,"end":26.955,"sentiment":"neutral","sentiment_score":-0.04398106038570404},{"text":"I have no dramas with you taking on your leave there on the fifteenth.","start":27.015,"end":32.68,"sentiment":"neutral","sentiment_score":-0.047848399462444444},{"text":"Is that on August?","start":32.82,"end":33.88,"sentiment":"neutral","sentiment_score":-0.03174500120803714}],"sentiment":"neutral","sentiment_score":-0.04854955906048417,"channel":0,"num_words":20,"start":25.975,"end":33.88},{"sentences":[{"text":"Yeah.","start":33.61,"end":34.11,"sentiment":"neutral","sentiment_score":-0.03757099062204361},{"text":"No.","start":34.649998,"end":34.97,"sentiment":"neutral","sentiment_score":-0.07323689758777618},{"text":"September 15.","start":34.97,"end":36.190002,"sentiment":"neutral","sentiment_score":-0.0400310093536973},{"text":"And","start":36.73,"end":36.89,"sentiment":"neutral","sentiment_score":-0.05826125666499138}],"sentiment":"neutral","sentiment_score":-0.049826232716441154,"channel":1,"num_words":5,"start":33.61,"end":36.89},{"sentences":[{"text":"Oh,","start":36.74,"end":36.9,"sentiment":"neutral","sentiment_score":-0.0912727266550064}],"sentiment":"neutral","sentiment_score":-0.0912727266550064,"channel":0,"num_words":1,"start":36.74,"end":36.9},{"sentences":[{"text":"I","start":36.89,"end":37.21,"sentiment":"neutral","sentiment_score":-0.10852979123592375}],"sentiment":"neutral","sentiment_score":-0.10852979123592375,"channel":1,"num_words":1,"start":36.89,"end":37.21},{"sentences":[{"text":"sorry.","start":36.9,"end":37.22,"sentiment":"neutral","sentiment_score":-0.09280210733413696}],"sentiment":"neutral","sentiment_score":-0.09280210733413696,"channel":0,"num_words":1,"start":36.9,"end":37.22},{"sentences":[{"text":"I","start":37.21,"end":37.29,"sentiment":"neutral","sentiment_score":-0.06581401079893112}],"sentiment":"neutral","sentiment_score":-0.06581401079893112,"channel":1,"num_words":1,"start":37.21,"end":37.29},{"sentences":[{"text":"September.","start":37.22,"end":37.72,"sentiment":"neutral","sentiment_score":-0.05426494777202606}],"sentiment":"neutral","sentiment_score":-0.05426494777202606,"channel":0,"num_words":1,"start":37.22,"end":37.72},{"sentences":[{"text":"had done I did my leave already, and then I saw that I've been put on the training afterwards.","start":37.29,"end":44.155003,"sentiment":"neutral","sentiment_score":-0.06512771429199922}],"sentiment":"neutral","sentiment_score":-0.06512771429199922,"channel":1,"num_words":19,"start":37.29,"end":44.155003},{"sentences":[{"text":"Yeah.","start":46.065,"end":46.304996,"sentiment":"neutral","sentiment_score":0.023331554606556892},{"text":"That's fine.","start":46.304996,"end":46.864998,"sentiment":"neutral","sentiment_score":0.03813790716230869},{"text":"So I I can't test.","start":46.864998,"end":48.484997,"sentiment":"neutral","sentiment_score":-0.11841263473033906},{"text":"Has HR arranged the training?","start":49.024998,"end":51.364998,"sentiment":"neutral","sentiment_score":-0.04807306453585625},{"text":"Yeah.","start":53.184998,"end":53.504997,"sentiment":"neutral","sentiment_score":-0.009790205396711826}],"sentiment":"neutral","sentiment_score":-0.05304366662832243,"channel":0,"num_words":14,"start":46.065,"end":53.504997},{"sentences":[{"text":"Okay.","start":53.504997,"end":53.824997,"sentiment":"neutral","sentiment_score":0.008666416630148888},{"text":"So","start":53.824997,"end":54.324997,"sentiment":"neutral","sentiment_score":0.008031871169805527}],"sentiment":"neutral","sentiment_score":0.008349143899977207,"channel":0,"num_words":2,"start":53.504997,"end":54.324997},{"sentences":[{"text":"Yeah.","start":54.695,"end":55.195,"sentiment":"neutral","sentiment_score":0.017847010865807533},{"text":"So just email","start":55.255,"end":56.055,"sentiment":"neutral","sentiment_score":0.021915578593810398}],"sentiment":"neutral","sentiment_score":0.020898436661809683,"channel":1,"num_words":4,"start":54.695,"end":56.055},{"sentences":[{"text":"from my","start":55.664997,"end":56.065,"sentiment":"neutral","sentiment_score":0.04083877615630627}],"sentiment":"neutral","sentiment_score":0.04083877615630627,"channel":0,"num_words":2,"start":55.664997,"end":56.065},{"sentences":[{"text":"Katie.","start":56.055,"end":56.555,"sentiment":"neutral","sentiment_score":0.04521460086107254}],"sentiment":"neutral","sentiment_score":0.04521460086107254,"channel":1,"num_words":1,"start":56.055,"end":56.555},{"sentences":[{"text":"point of view, yeah, email the case.","start":56.065,"end":57.784996,"sentiment":"neutral","sentiment_score":0.04196783501122679},{"text":"You can see if you can get yourself booked on the next one.","start":57.784996,"end":60.245,"sentiment":"neutral","sentiment_score":0.07060427419268168},{"text":"And","start":60.440002,"end":60.68,"sentiment":"neutral","sentiment_score":0.056104876101017}],"sentiment":"neutral","sentiment_score":0.060368346937355544,"channel":0,"num_words":21,"start":56.065,"end":60.68},{"sentences":[{"text":"Yes.","start":60.67,"end":61.17,"sentiment":"neutral","sentiment_score":0.06982786953449249}],"sentiment":"neutral","sentiment_score":0.06982786953449249,"channel":1,"num_words":1,"start":60.67,"end":61.17},{"sentences":[{"text":"then if you are happy to flick into a nova and change the leave type or or if you want me to, I can just alter it there and then input it to annual leave.","start":60.68,"end":68.94,"sentiment":"neutral","sentiment_score":0.0651193840695279}],"sentiment":"neutral","sentiment_score":0.0651193840695279,"channel":0,"num_words":35,"start":60.68,"end":68.94},{"sentences":[{"text":"Yep.","start":69.229996,"end":69.63,"sentiment":"neutral","sentiment_score":0.08287619799375534},{"text":"I can","start":69.63,"end":70.03,"sentiment":"neutral","sentiment_score":0.0970778688788414}],"sentiment":"neutral","sentiment_score":0.09234397858381271,"channel":1,"num_words":3,"start":69.229996,"end":70.03},{"sentences":[{"text":"And","start":69.88,"end":70.12,"sentiment":"neutral","sentiment_score":0.08658695220947266}],"sentiment":"neutral","sentiment_score":0.08658695220947266,"channel":0,"num_words":1,"start":69.88,"end":70.12},{"sentences":[{"text":"change","start":70.03,"end":70.27,"sentiment":"neutral","sentiment_score":0.11833614110946657}],"sentiment":"neutral","sentiment_score":0.11833614110946657,"channel":1,"num_words":1,"start":70.03,"end":70.27},{"sentences":[{"text":"then","start":70.12,"end":70.36,"sentiment":"neutral","sentiment_score":0.11694442480802536}],"sentiment":"neutral","sentiment_score":0.11694442480802536,"channel":0,"num_words":1,"start":70.12,"end":70.36},{"sentences":[{"text":"it","start":70.27,"end":70.509995,"sentiment":"neutral","sentiment_score":0.0828901156783104}],"sentiment":"neutral","sentiment_score":0.0828901156783104,"channel":1,"num_words":1,"start":70.27,"end":70.509995},{"sentences":[{"text":"you","start":70.36,"end":70.520004,"sentiment":"neutral","sentiment_score":0.08567975461483002}],"sentiment":"neutral","sentiment_score":0.08567975461483002,"channel":0,"num_words":1,"start":70.36,"end":70.520004},{"sentences":[{"text":"now.","start":70.509995,"end":71.009995,"sentiment":"neutral","sentiment_score":0.08514390885829926}],"sentiment":"neutral","sentiment_score":0.08514390885829926,"channel":1,"num_words":1,"start":70.509995,"end":71.009995},{"sentences":[{"text":"can yep.","start":70.520004,"end":71.64,"sentiment":"neutral","sentiment_score":0.0858374647796154},{"text":"So just change that, and then I can approve it.","start":71.64,"end":78.425,"sentiment":"neutral","sentiment_score":0.11285567432641982}],"sentiment":"neutral","sentiment_score":0.10835263940195243,"channel":0,"num_words":12,"start":70.520004,"end":78.425},{"sentences":[{"text":"Okay.","start":78.774994,"end":79.274994,"sentiment":"neutral","sentiment_score":0.1395660936832428},{"text":"Excellent.","start":79.335,"end":79.835,"sentiment":"neutral","sentiment_score":0.3246239125728607},{"text":"Thank you.","start":79.975,"end":80.715,"sentiment":"neutral","sentiment_score":0.26219454407691956},{"text":"Because I happened to my toil day last week was my other son's birthday, and I feel like if I send my","start":80.774994,"end":88.67,"sentiment":"neutral","sentiment_score":-0.1815283207053488}],"sentiment":"neutral","sentiment_score":-0.11557861388875888,"channel":1,"num_words":26,"start":78.774994,"end":88.67},{"sentences":[{"text":"Oh, you're a","start":88.75,"end":89.15,"sentiment":"negative","sentiment_score":-0.570388933022817}],"sentiment":"negative","sentiment_score":-0.570388933022817,"channel":0,"num_words":3,"start":88.75,"end":89.15},{"sentences":[{"text":"my","start":89.049995,"end":89.29,"sentiment":"negative","sentiment_score":-0.6196345090866089}],"sentiment":"negative","sentiment_score":-0.6196345090866089,"channel":1,"num_words":1,"start":89.049995,"end":89.29},{"sentences":[{"text":"bad","start":89.15,"end":89.47,"sentiment":"negative","sentiment_score":-0.6025758385658264}],"sentiment":"negative","sentiment_score":-0.6025758385658264,"channel":0,"num_words":1,"start":89.15,"end":89.47},{"sentences":[{"text":"other","start":89.29,"end":89.53,"sentiment":"negative","sentiment_score":-0.6170778274536133}],"sentiment":"negative","sentiment_score":-0.6170778274536133,"channel":1,"num_words":1,"start":89.29,"end":89.53},{"sentences":[{"text":"mom.","start":89.47,"end":89.97,"sentiment":"negative","sentiment_score":-0.5105384588241577}],"sentiment":"negative","sentiment_score":-0.5105384588241577,"channel":0,"num_words":1,"start":89.47,"end":89.97},{"sentences":[{"text":"son I know.","start":89.53,"end":91.149994,"sentiment":"neutral","sentiment_score":-0.29532070954640705}],"sentiment":"neutral","sentiment_score":-0.29532070954640705,"channel":1,"num_words":3,"start":89.53,"end":91.149994},{"sentences":[{"text":"Favoritism.","start":91.15,"end":91.65,"sentiment":"negative","sentiment_score":-0.3568699061870575}],"sentiment":"negative","sentiment_score":-0.3568699061870575,"channel":0,"num_words":1,"start":91.15,"end":91.65},{"sentences":[{"text":"I can't have that.","start":91.21,"end":92.35,"sentiment":"negative","sentiment_score":-0.4829453304409981},{"text":"I know.","start":92.57,"end":93.31,"sentiment":"neutral","sentiment_score":-0.31710001826286316}],"sentiment":"negative","sentiment_score":-0.4276635597149531,"channel":1,"num_words":6,"start":91.21,"end":93.31},{"sentences":[{"text":"No.","start":93.15,"end":93.65,"sentiment":"negative","sentiment_score":-0.5126132965087891}],"sentiment":"negative","sentiment_score":-0.5126132965087891,"channel":0,"num_words":1,"start":93.15,"end":93.65},{"sentences":[{"text":"Hate me forever.","start":93.369995,"end":94.35,"sentiment":"negative","sentiment_score":-0.6378080248832703}],"sentiment":"negative","sentiment_score":-0.6378080248832703,"channel":1,"num_words":3,"start":93.369995,"end":94.35},{"sentences":[{"text":"Disaster.","start":93.950005,"end":94.450005,"sentiment":"neutral","sentiment_score":-0.1844400018453598},{"text":"How","start":95.15,"end":95.39,"sentiment":"neutral","sentiment_score":-0.10534662008285522}],"sentiment":"neutral","sentiment_score":-0.1448933109641075,"channel":0,"num_words":2,"start":93.950005,"end":95.39},{"sentences":[{"text":"I'd","start":95.21,"end":95.45,"sentiment":"neutral","sentiment_score":-0.12300266325473784}],"sentiment":"neutral","sentiment_score":-0.12300266325473784,"channel":1,"num_words":1,"start":95.21,"end":95.45},{"sentences":[{"text":"old","start":95.39,"end":95.55,"sentiment":"neutral","sentiment_score":-0.13895703852176666}],"sentiment":"neutral","sentiment_score":-0.13895703852176666,"channel":0,"num_words":1,"start":95.39,"end":95.55},{"sentences":[{"text":"I'd","start":95.45,"end":95.85,"sentiment":"neutral","sentiment_score":-0.16470670700073242}],"sentiment":"neutral","sentiment_score":-0.16470670700073242,"channel":1,"num_words":1,"start":95.45,"end":95.85},{"sentences":[{"text":"are they?","start":95.55,"end":96.21,"sentiment":"neutral","sentiment_score":-0.13589613512158394}],"sentiment":"neutral","sentiment_score":-0.13589613512158394,"channel":0,"num_words":2,"start":95.55,"end":96.21},{"sentences":[{"text":"never live it down.","start":95.85,"end":96.99,"sentiment":"neutral","sentiment_score":-0.19267601892352104},{"text":"He'll be turning four.","start":97.29,"end":98.67,"sentiment":"neutral","sentiment_score":-0.0032870878931134935},{"text":"So four and six.","start":98.729996,"end":100.725,"sentiment":"neutral","sentiment_score":0.014905172400176525},{"text":"He'll","start":102.485,"end":102.725,"sentiment":"positive","sentiment_score":0.47829532623291016}],"sentiment":"neutral","sentiment_score":-0.018918185494840145,"channel":1,"num_words":13,"start":95.85,"end":102.725},{"sentences":[{"text":"Fantastic.","start":102.645,"end":103.145,"sentiment":"positive","sentiment_score":0.6870607733726501}],"sentiment":"positive","sentiment_score":0.6870607733726501,"channel":0,"num_words":1,"start":102.645,"end":103.145},{"sentences":[{"text":"remember it for life if I if I send him to day care and his brother","start":102.725,"end":106.325,"sentiment":"neutral","sentiment_score":0.27766846027225256}],"sentiment":"neutral","sentiment_score":0.27766846027225256,"channel":1,"num_words":16,"start":102.725,"end":106.325},{"sentences":[{"text":"Yeah.","start":106.16499,"end":106.66499,"sentiment":"neutral","sentiment_score":0.06449347734451294}],"sentiment":"neutral","sentiment_score":0.06449347734451294,"channel":0,"num_words":1,"start":106.16499,"end":106.66499},{"sentences":[{"text":"got the day off.","start":106.325,"end":107.305,"sentiment":"neutral","sentiment_score":0.040449455846101046}],"sentiment":"neutral","sentiment_score":0.040449455846101046,"channel":1,"num_words":4,"start":106.325,"end":107.305},{"sentences":[{"text":"And you will.","start":107.204994,"end":107.84499,"sentiment":"neutral","sentiment_score":0.03346497689684232},{"text":"Of course, the other thing is you set a dangerous precedent, though.","start":107.84499,"end":110.66499,"sentiment":"neutral","sentiment_score":-0.18165948800742626}],"sentiment":"neutral","sentiment_score":-0.13863459502657255,"channel":0,"num_words":15,"start":107.204994,"end":110.66499},{"sentences":[{"text":"Yeah.","start":110.965,"end":111.465,"sentiment":"neutral","sentiment_score":-0.038071274757385254}],"sentiment":"neutral","sentiment_score":-0.038071274757385254,"channel":1,"num_words":1,"start":110.965,"end":111.465},{"sentences":[{"text":"May","start":112.085,"end":112.244995,"sentiment":"neutral","sentiment_score":-0.014724649488925934}],"sentiment":"neutral","sentiment_score":-0.014724649488925934,"channel":0,"num_words":1,"start":112.085,"end":112.244995},{"sentences":[{"text":"Exactly.","start":112.165,"end":112.665,"sentiment":"neutral","sentiment_score":-0.015139816328883173}],"sentiment":"neutral","sentiment_score":-0.015139816328883173,"channel":1,"num_words":1,"start":112.165,"end":112.665},{"sentences":[{"text":"maybe next year, you're gonna have a preemptive conversation to say, mommy might not be able to always be off on your birthday.","start":112.325,"end":117.8,"sentiment":"neutral","sentiment_score":-0.0708942677339782}],"sentiment":"neutral","sentiment_score":-0.0708942677339782,"channel":0,"num_words":23,"start":112.325,"end":117.8},{"sentences":[{"text":"Yes.","start":118.35,"end":118.85,"sentiment":"neutral","sentiment_score":-0.002587566152215004}],"sentiment":"neutral","sentiment_score":-0.002587566152215004,"channel":1,"num_words":1,"start":118.35,"end":118.85},{"sentences":[{"text":"But from","start":119.54,"end":119.94,"sentiment":"neutral","sentiment_score":-0.01021149754524231}],"sentiment":"neutral","sentiment_score":-0.01021149754524231,"channel":0,"num_words":2,"start":119.54,"end":119.94},{"sentences":[{"text":"No.","start":119.79,"end":120.03,"sentiment":"neutral","sentiment_score":-0.0435534343123436}],"sentiment":"neutral","sentiment_score":-0.0435534343123436,"channel":1,"num_words":1,"start":119.79,"end":120.03},{"sentences":[{"text":"my","start":119.94,"end":120.1,"sentiment":"neutral","sentiment_score":-0.02999342605471611}],"sentiment":"neutral","sentiment_score":-0.02999342605471611,"channel":0,"num_words":1,"start":119.94,"end":120.1},{"sentences":[{"text":"I","start":120.03,"end":120.19,"sentiment":"neutral","sentiment_score":-0.05475436523556709}],"sentiment":"neutral","sentiment_score":-0.05475436523556709,"channel":1,"num_words":1,"start":120.03,"end":120.19},{"sentences":[{"text":"point","start":120.1,"end":120.34,"sentiment":"neutral","sentiment_score":-0.07747004926204681}],"sentiment":"neutral","sentiment_score":-0.07747004926204681,"channel":0,"num_words":1,"start":120.1,"end":120.34},{"sentences":[{"text":"know.","start":120.19,"end":120.51,"sentiment":"neutral","sentiment_score":-0.06409136205911636}],"sentiment":"neutral","sentiment_score":-0.06409136205911636,"channel":1,"num_words":1,"start":120.19,"end":120.51},{"sentences":[{"text":"of view,","start":120.34,"end":120.659996,"sentiment":"neutral","sentiment_score":-0.03791685402393341}],"sentiment":"neutral","sentiment_score":-0.03791685402393341,"channel":0,"num_words":2,"start":120.34,"end":120.659996},{"sentences":[{"text":"But","start":120.51,"end":121.01,"sentiment":"neutral","sentiment_score":-0.001097746193408966}],"sentiment":"neutral","sentiment_score":-0.001097746193408966,"channel":1,"num_words":1,"start":120.51,"end":121.01},{"sentences":[{"text":"it's not a drama.","start":120.659996,"end":121.38,"sentiment":"neutral","sentiment_score":0.016170140355825424},{"text":"It's all good.","start":121.38,"end":122.28,"sentiment":"positive","sentiment_score":0.3579283356666565}],"sentiment":"neutral","sentiment_score":0.1626379383461816,"channel":0,"num_words":7,"start":120.659996,"end":122.28},{"sentences":[{"text":"no.","start":122.67,"end":122.99,"sentiment":"neutral","sentiment_score":0.1226787120103836}],"sentiment":"neutral","sentiment_score":0.1226787120103836,"channel":1,"num_words":1,"start":122.67,"end":122.99},{"sentences":[{"text":"And","start":122.979996,"end":123.22,"sentiment":"neutral","sentiment_score":0.12237809598445892}],"sentiment":"neutral","sentiment_score":0.12237809598445892,"channel":0,"num_words":1,"start":122.979996,"end":123.22},{"sentences":[{"text":"Thank","start":122.99,"end":123.23,"sentiment":"neutral","sentiment_score":0.2727096378803253}],"sentiment":"neutral","sentiment_score":0.2727096378803253,"channel":1,"num_words":1,"start":122.99,"end":123.23},{"sentences":[{"text":"when","start":123.22,"end":123.46,"sentiment":"neutral","sentiment_score":0.25854480266571045}],"sentiment":"neutral","sentiment_score":0.25854480266571045,"channel":0,"num_words":1,"start":123.22,"end":123.46},{"sentences":[{"text":"you for","start":123.23,"end":123.47,"sentiment":"neutral","sentiment_score":0.18214119225740433}],"sentiment":"neutral","sentiment_score":0.18214119225740433,"channel":1,"num_words":2,"start":123.23,"end":123.47},{"sentences":[{"text":"and","start":123.46,"end":123.7,"sentiment":"neutral","sentiment_score":0.1629801243543625}],"sentiment":"neutral","sentiment_score":0.1629801243543625,"channel":0,"num_words":1,"start":123.46,"end":123.7},{"sentences":[{"text":"that","start":123.47,"end":123.71,"sentiment":"neutral","sentiment_score":0.1944836527109146}],"sentiment":"neutral","sentiment_score":0.1944836527109146,"channel":1,"num_words":1,"start":123.47,"end":123.71},{"sentences":[{"text":"when","start":123.7,"end":123.94,"sentiment":"neutral","sentiment_score":0.17085210978984833}],"sentiment":"neutral","sentiment_score":0.17085210978984833,"channel":0,"num_words":1,"start":123.7,"end":123.94},{"sentences":[{"text":"one.","start":123.71,"end":124.21,"sentiment":"neutral","sentiment_score":0.1219823956489563}],"sentiment":"neutral","sentiment_score":0.1219823956489563,"channel":1,"num_words":1,"start":123.71,"end":124.21},{"sentences":[{"text":"they get to 30, they don't care.","start":123.94,"end":125.72,"sentiment":"neutral","sentiment_score":-0.009845915915710586}],"sentiment":"neutral","sentiment_score":-0.009845915915710586,"channel":0,"num_words":7,"start":123.94,"end":125.72},{"sentences":[{"text":"No.","start":126.43,"end":126.67,"sentiment":"neutral","sentiment_score":-0.10094272345304488},{"text":"They don't.","start":126.67,"end":127.15,"sentiment":"neutral","sentiment_score":-0.0934729091823101},{"text":"And that's where I'm at.","start":127.15,"end":128.03,"sentiment":"neutral","sentiment_score":-0.012165927141904832},{"text":"So I'm gonna be working my birthday this year.","start":128.03,"end":130.19,"sentiment":"neutral","sentiment_score":0.056996661548813186},{"text":"So but","start":130.19,"end":132.465,"sentiment":"neutral","sentiment_score":-0.005832020193338394}],"sentiment":"neutral","sentiment_score":0.008030933475023821,"channel":1,"num_words":19,"start":126.43,"end":132.465},{"sentences":[{"text":"Yeah.","start":132.235,"end":132.735,"sentiment":"neutral","sentiment_score":-0.016614336520433426}],"sentiment":"neutral","sentiment_score":-0.016614336520433426,"channel":0,"num_words":1,"start":132.235,"end":132.735},{"sentences":[{"text":"last year, their dad, he's FIFO.","start":132.465,"end":135.345,"sentiment":"neutral","sentiment_score":-0.1412347530325254},{"text":"So he was away for both of their birthdays last year, and I wanted to make it quite special this year for them.","start":135.345,"end":141.665,"sentiment":"neutral","sentiment_score":-0.1077176277404246},{"text":"I was, like, making up to them.","start":141.665,"end":143.28,"sentiment":"neutral","sentiment_score":-0.10091046563216619}],"sentiment":"neutral","sentiment_score":-0.1119802004347245,"channel":1,"num_words":36,"start":132.465,"end":143.28},{"sentences":[{"text":"Yeah.","start":144.09,"end":144.48999,"sentiment":"neutral","sentiment_score":-0.04482948035001755},{"text":"There's not a drama.","start":144.48999,"end":145.29,"sentiment":"neutral","sentiment_score":-0.10146753676235676},{"text":"It's just that I couldn't put it through his personal leave.","start":145.29,"end":147.62999,"sentiment":"neutral","sentiment_score":-0.1793507473035292}],"sentiment":"neutral","sentiment_score":-0.15147236548364162,"channel":0,"num_words":16,"start":144.09,"end":147.62999},{"sentences":[{"text":"Oh, no.","start":147.76,"end":148.08,"sentiment":"neutral","sentiment_score":-0.09347467496991158},{"text":"That's okay.","start":148.08,"end":148.72,"sentiment":"neutral","sentiment_score":-0.04620110243558884},{"text":"When I did it, I just wasn't thinking.","start":148.72,"end":151.22,"sentiment":"neutral","sentiment_score":-0.06853606086224318},{"text":"So","start":151.28,"end":151.78,"sentiment":"neutral","sentiment_score":-0.05129365250468254}],"sentiment":"neutral","sentiment_score":-0.06761028417027913,"channel":1,"num_words":13,"start":147.76,"end":151.78},{"sentences":[{"text":"Yeah.","start":151.68999,"end":152.115,"sentiment":"neutral","sentiment_score":-0.03712042421102524},{"text":"No.","start":152.35501,"end":152.515,"sentiment":"neutral","sentiment_score":-0.09801638126373292},{"text":"Make make the change.","start":152.515,"end":153.71501,"sentiment":"neutral","sentiment_score":-0.04115997813642025},{"text":"I'll stick it through.","start":153.71501,"end":154.515,"sentiment":"neutral","sentiment_score":0.048147001303732395},{"text":"And then if you wanna talk to HR and rearrange that, that'd be great.","start":154.515,"end":158.21501,"sentiment":"neutral","sentiment_score":0.12373378553560802}],"sentiment":"neutral","sentiment_score":0.06771184519554178,"channel":0,"num_words":24,"start":151.68999,"end":158.21501},{"sentences":[{"text":"Mhmm.","start":158.43893,"end":158.91893,"sentiment":"neutral","sentiment_score":0.05782051011919975},{"text":"Okay.","start":158.91893,"end":159.31892,"sentiment":"neutral","sentiment_score":0.17545609176158905},{"text":"Thanks, Mike.","start":159.31892,"end":159.87894,"sentiment":"positive","sentiment_score":0.433014914393425},{"text":"I appreciate","start":159.87894,"end":160.53893,"sentiment":"positive","sentiment_score":0.4837649315595627}],"sentiment":"positive","sentiment_score":0.34447271563112736,"channel":1,"num_words":6,"start":158.43893,"end":160.53893},{"sentences":[{"text":"Alrighty.","start":160.91501,"end":161.41501,"sentiment":"positive","sentiment_score":0.47690659761428833},{"text":"Bye.","start":161.55501,"end":162.05501,"sentiment":"positive","sentiment_score":0.3593675494194031}],"sentiment":"positive","sentiment_score":0.4181370735168457,"channel":0,"num_words":2,"start":160.91501,"end":162.05501},{"sentences":[{"text":"it.","start":162.19893,"end":162.43893,"sentiment":"neutral","sentiment_score":0.12870657444000244},{"text":"Oh, so good.","start":162.43893,"end":163.15894,"sentiment":"positive","sentiment_score":0.8588127891222636},{"text":"Bye.","start":163.15894,"end":163.39893,"sentiment":"positive","sentiment_score":0.5273548364639282},{"text":"Bye.","start":163.39893,"end":163.89893,"sentiment":"neutral","sentiment_score":-0.07981935143470764}],"sentiment":"positive","sentiment_score":0.5254467378060023,"channel":1,"num_words":6,"start":162.19893,"end":163.89893}]},"summary":{"result":"success","short":"The customer is discussing a mental health training with the agent and asks if they can have an annual leave day on the fifteenth. The agent confirms that it is possible and explains that they can change the leave type and approve it. The customer also mentions a personal incident involving her son's birthday and asks the agent to help her with that."},"intents":{"segments":[{"text":"I am just thinking, because this mental health training was originally in August, and then it was rescheduled to September. Is it possible to be put on the next mental health training and and have an annual leave day on the fifteenth?","start_word":10,"end_word":51,"intents":[{"intent":"Request rescheduling","confidence_score":0.08084918}]},{"text":"I just feel really bad for my son. Yeah.","start_word":52,"end_word":60,"intents":[{"intent":"Apologize for disappointment","confidence_score":0.037119307}]},{"text":"then if you are happy to flick into a nova and change the leave type or or if you want me to, I can just alter it there and then input it to annual leave. Yep.","start_word":154,"end_word":189,"intents":[{"intent":"Change leave type","confidence_score":0.2795853}]},{"text":"maybe next year, you're gonna have a preemptive conversation to say, mommy might not be able to always be off on your birthday. Yes. But from No.","start_word":317,"end_word":343,"intents":[{"intent":"Make and schedule a special birthday celebration for our daughter's birthday","confidence_score":5.6551215e-15}]}]},"sentiments":{"segments":[{"text":"Hi, Vicky. Hi. How are you?","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.1429298371076584},{"text":"Good. Thanks. That's good.","start_word":6,"end_word":9,"sentiment":"positive","sentiment_score":0.5249786972999573},{"text":"I am just thinking, because this mental health training was originally in August, and then it was rescheduled to September. Is it possible to be put on the next mental health training and and have an annual leave day on the fifteenth?","start_word":10,"end_word":51,"sentiment":"neutral","sentiment_score":0.02133551985025406},{"text":"I just feel really bad for my son.","start_word":52,"end_word":59,"sentiment":"negative","sentiment_score":-0.7459948062896729},{"text":"Yeah. Look. I have no dramas with you taking on your leave there on the fifteenth. Is that on August? Yeah. No. September 15. And Oh, I sorry. I September. had done I did my leave already, and then I saw that I've been put on the training afterwards. Yeah. That's fine. So I I can't test. Has HR arranged the training? Yeah. Okay. So Yeah. So just email from my Katie. point of view, yeah, email the case. You can see if you can get yourself booked on the next one. And Yes. then if you are happy to flick into a nova and change the leave type or or if you want me to, I can just alter it there and then input it to annual leave. Yep. I can And change then it you now. can yep. So just change that, and then I can approve it. Okay. Excellent. Thank you. Because I happened to my toil day last week was my other son's birthday, and I feel like if I send my Oh, you're a my bad other mom. son I know.","start_word":60,"end_word":245,"sentiment":"neutral","sentiment_score":-0.03414267301559448},{"text":"Favoritism. I can't have that.","start_word":246,"end_word":250,"sentiment":"negative","sentiment_score":-0.4275463223457336},{"text":"I know.","start_word":251,"end_word":252,"sentiment":"neutral","sentiment_score":-0.3107372522354126},{"text":"No. Hate me forever. Disaster.","start_word":253,"end_word":257,"sentiment":"negative","sentiment_score":-0.5673192143440247},{"text":"How I'd old I'd are they? never live it down. He'll be turning four. So four and six.","start_word":258,"end_word":275,"sentiment":"neutral","sentiment_score":-0.08572759479284286},{"text":"He'll Fantastic.","start_word":276,"end_word":277,"sentiment":"positive","sentiment_score":0.5618014931678772},{"text":"remember it for life if I if I send him to day care and his brother Yeah. got the day off. And you will. Of course, the other thing is you set a dangerous precedent, though. Yeah. May Exactly. maybe next year, you're gonna have a preemptive conversation to say, mommy might not be able to always be off on your birthday. Yes. But from No. my I point know. of view, But it's not a drama.","start_word":278,"end_word":354,"sentiment":"neutral","sentiment_score":-0.0025302646681666374},{"text":"It's all good.","start_word":355,"end_word":357,"sentiment":"positive","sentiment_score":0.3501417636871338},{"text":"no. And Thank when you for and that when one. they get to 30, they don't care. No. They don't. And that's where I'm at. So I'm gonna be working my birthday this year. So but Yeah. last year, their dad, he's FIFO. So he was away for both of their birthdays last year, and I wanted to make it quite special this year for them. I was, like, making up to them. Yeah. There's not a drama. It's just that I couldn't put it through his personal leave. Oh, no. That's okay. When I did it, I just wasn't thinking. So Yeah. No. Make make the change. I'll stick it through. And then if you wanna talk to HR and rearrange that, that'd be great. Mhmm. Okay.","start_word":358,"end_word":485,"sentiment":"neutral","sentiment_score":-0.0328342504799366},{"text":"Thanks, Mike. I appreciate Alrighty. Bye.","start_word":486,"end_word":491,"sentiment":"positive","sentiment_score":0.4373322129249573},{"text":"it.","start_word":492,"end_word":492,"sentiment":"neutral","sentiment_score":0.19349351525306704},{"text":"Oh, so good. Bye.","start_word":493,"end_word":496,"sentiment":"positive","sentiment_score":0.7290267944335938},{"text":"Bye.","start_word":497,"end_word":497,"sentiment":"neutral","sentiment_score":0.2832677960395813}],"average":{"sentiment":"neutral","sentiment_score":-0.014453869599562423}}}}