{"metadata":{"transaction_key":"deprecated","request_id":"019f916a-6caf-7353-9514-4608d8d10cb3","sha256":"f895bc2814d532de0bc4a302ec3e877b022cc3879621bd730dd80f51c7380bad","created":"2026-07-23T23:58:20.031Z","duration":22.535938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":85,"output_tokens":85},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":85,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, John. It's Andrew from Vigilance AI. Have I caught you in a bad time? Vigilant CI. Oh, I'm sorry.","confidence":0.9892578,"words":[{"word":"oh","start":2.48,"end":2.6399999,"confidence":0.77124023,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.011283401399850844},{"word":"hi","start":2.6399999,"end":3.1399999,"confidence":0.8334961,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.018332650884985924},{"word":"john","start":4.0,"end":4.5,"confidence":0.92871094,"punctuated_word":"John.","sentiment":"neutral","sentiment_score":0.012423362582921982},{"word":"it's","start":4.56,"end":4.88,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0336160846054554},{"word":"andrew","start":4.88,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.04220052808523178},{"word":"from","start":5.2799997,"end":5.6,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03685637563467026},{"word":"vigilance","start":5.6,"end":6.08,"confidence":0.9362793,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.026805739849805832},{"word":"ai","start":6.08,"end":6.3999996,"confidence":0.9362793,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.014211511239409448},{"word":"have","start":6.3999996,"end":6.64,"confidence":0.9921875,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.33221977949142456},{"word":"i","start":6.64,"end":6.8799996,"confidence":0.9560547,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5177133083343506},{"word":"caught","start":6.8799996,"end":7.2,"confidence":0.9892578,"punctuated_word":"caught","sentiment":"negative","sentiment_score":-0.6164340376853943},{"word":"you","start":7.2,"end":7.2799997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5775662064552307},{"word":"in","start":7.2799997,"end":7.44,"confidence":0.9892578,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.618554413318634},{"word":"a","start":7.44,"end":7.6,"confidence":0.99316406,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5439268350601196},{"word":"bad","start":7.6,"end":7.8399997,"confidence":0.9970703,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.6438620686531067},{"word":"time","start":7.8399997,"end":8.34,"confidence":0.99853516,"punctuated_word":"time?","sentiment":"negative","sentiment_score":-0.5826777219772339},{"word":"vigilant","start":11.110938,"end":11.610938,"confidence":0.59106445,"punctuated_word":"Vigilant","sentiment":"neutral","sentiment_score":-0.07706045359373093},{"word":"ci","start":19.270939,"end":19.430939,"confidence":0.6990967,"punctuated_word":"CI.","sentiment":"neutral","sentiment_score":-0.01992081105709076},{"word":"oh","start":19.430939,"end":19.510937,"confidence":0.7993164,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.13920849561691284},{"word":"i'm","start":19.510937,"end":19.750938,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.21375040709972384},{"word":"sorry","start":19.750938,"end":20.250938,"confidence":0.9995117,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.22462159395217896}],"paragraphs":{"transcript":"\nOh, hi, John. It's Andrew from Vigilance AI. Have I caught you in a bad time? Vigilant CI. Oh, I'm sorry.","paragraphs":[{"sentences":[{"text":"Oh, hi, John.","start":2.48,"end":4.5,"sentiment":"neutral","sentiment_score":0.006490870689352353},{"text":"It's Andrew from Vigilance AI.","start":4.56,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.030738047882914545},{"text":"Have I caught you in a bad time?","start":6.3999996,"end":8.34,"sentiment":"negative","sentiment_score":-0.5541192963719368},{"text":"Vigilant CI.","start":11.110938,"end":19.430939,"sentiment":"neutral","sentiment_score":-0.04849063232541084},{"text":"Oh, I'm sorry.","start":19.430939,"end":20.250938,"sentiment":"neutral","sentiment_score":-0.19252683222293854}],"sentiment":"neutral","sentiment_score":-0.23496920384821438,"num_words":21,"start":2.48,"end":20.250938}]}}]},{"alternatives":[{"transcript":"Hello? Sorry. From where? Oh, okay. Yeah. I'm I'm about to go in a meeting. So, yes, sir. It is a bad time. Thanks. Bye.","confidence":0.9921875,"words":[{"word":"hello","start":0.39999998,"end":0.9,"confidence":0.8964844,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.003926656674593687},{"word":"sorry","start":8.559999,"end":8.96,"confidence":0.9797363,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.3714260160923004},{"word":"from","start":8.96,"end":9.28,"confidence":1.0,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.1709313988685608},{"word":"where","start":9.28,"end":9.78,"confidence":0.9995117,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.2244752198457718},{"word":"oh","start":12.96,"end":13.2,"confidence":0.8876953,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.10216236114501952},{"word":"okay","start":13.2,"end":13.5199995,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.08266225457191467},{"word":"yeah","start":13.5199995,"end":13.92,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10902178287506104},{"word":"i'm","start":13.92,"end":14.08,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1695372462272644},{"word":"i'm","start":14.08,"end":14.32,"confidence":0.9921875,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16673867404460907},{"word":"about","start":14.32,"end":14.559999,"confidence":0.99609375,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.20386303961277008},{"word":"to","start":14.559999,"end":14.639999,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21932297945022583},{"word":"go","start":14.639999,"end":14.799999,"confidence":0.9658203,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.18611836433410645},{"word":"in","start":14.799999,"end":14.88,"confidence":0.46289062,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1578805446624756},{"word":"a","start":14.88,"end":14.96,"confidence":0.96972656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1505216360092163},{"word":"meeting","start":14.96,"end":15.36,"confidence":0.829834,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.15685245394706726},{"word":"so","start":15.36,"end":15.770938,"confidence":0.86865234,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.13482411205768585},{"word":"yes","start":16.330938,"end":16.650938,"confidence":0.9082031,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":-0.14748984575271606},{"word":"sir","start":16.650938,"end":16.890938,"confidence":0.9038086,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.1958182752132416},{"word":"it","start":16.890938,"end":16.970938,"confidence":0.9970703,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.6983474493026733},{"word":"is","start":16.970938,"end":17.050938,"confidence":0.9980469,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7573168277740479},{"word":"a","start":17.050938,"end":17.210938,"confidence":0.90771484,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.7155154943466187},{"word":"bad","start":17.210938,"end":17.370937,"confidence":0.99609375,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.6620692610740662},{"word":"time","start":17.370937,"end":17.870937,"confidence":1.0,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.7079466581344604},{"word":"thanks","start":19.210938,"end":19.710938,"confidence":0.9885254,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":-0.03034881502389908},{"word":"bye","start":20.410938,"end":20.910938,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.10372025519609453}],"paragraphs":{"transcript":"\nHello? Sorry. From where? Oh, okay. Yeah.\n\nI'm I'm about to go in a meeting. So, yes, sir. It is a bad time. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.003926656674593687},{"text":"Sorry.","start":8.559999,"end":8.96,"sentiment":"negative","sentiment_score":-0.3714260160923004},{"text":"From where?","start":8.96,"end":9.78,"sentiment":"neutral","sentiment_score":-0.1977033093571663},{"text":"Oh, okay.","start":12.96,"end":13.5199995,"sentiment":"neutral","sentiment_score":-0.0924123078584671},{"text":"Yeah.","start":13.5199995,"end":13.92,"sentiment":"neutral","sentiment_score":-0.10902178287506104}],"sentiment":"neutral","sentiment_score":-0.15096462524629065,"num_words":7,"start":0.39999998,"end":13.92},{"sentences":[{"text":"I'm I'm about to go in a meeting.","start":13.92,"end":15.36,"sentiment":"neutral","sentiment_score":-0.17635436728596687},{"text":"So, yes, sir.","start":15.36,"end":16.890938,"sentiment":"neutral","sentiment_score":-0.15937741100788116},{"text":"It is a bad time.","start":16.890938,"end":17.870937,"sentiment":"negative","sentiment_score":-0.7082391381263733},{"text":"Thanks.","start":19.210938,"end":19.710938,"sentiment":"neutral","sentiment_score":-0.03034881502389908},{"text":"Bye.","start":20.410938,"end":20.910938,"sentiment":"neutral","sentiment_score":-0.10372025519609453}],"sentiment":"neutral","sentiment_score":-0.30912399623129105,"num_words":18,"start":13.92,"end":20.910938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi, John. It's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: Sorry. From where?\n\nChannel 0: Vigilant\n\nChannel 1: Oh, okay. Yeah. I'm I'm about to go in a meeting. So, yes, sir. It is a bad time.\n\nThanks.\n\nChannel 0: CI. Oh, I'm sorry.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.003926656674593687}],"sentiment":"neutral","sentiment_score":0.003926656674593687,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Oh, hi, John.","start":2.48,"end":4.5,"sentiment":"neutral","sentiment_score":0.006490870689352353},{"text":"It's Andrew from Vigilance AI.","start":4.56,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.030738047882914545},{"text":"Have I caught you in a bad time?","start":6.3999996,"end":8.34,"sentiment":"negative","sentiment_score":-0.5541192963719368}],"sentiment":"neutral","sentiment_score":-0.26623696996830404,"channel":0,"num_words":16,"start":2.48,"end":8.34},{"sentences":[{"text":"Sorry.","start":8.559999,"end":8.96,"sentiment":"negative","sentiment_score":-0.3714260160923004},{"text":"From where?","start":8.96,"end":9.78,"sentiment":"neutral","sentiment_score":-0.1977033093571663}],"sentiment":"neutral","sentiment_score":-0.2556108782688777,"channel":1,"num_words":3,"start":8.559999,"end":9.78},{"sentences":[{"text":"Vigilant","start":11.110938,"end":11.610938,"sentiment":"neutral","sentiment_score":-0.07706045359373093}],"sentiment":"neutral","sentiment_score":-0.07706045359373093,"channel":0,"num_words":1,"start":11.110938,"end":11.610938},{"sentences":[{"text":"Oh, okay.","start":12.96,"end":13.5199995,"sentiment":"neutral","sentiment_score":-0.0924123078584671},{"text":"Yeah.","start":13.5199995,"end":13.92,"sentiment":"neutral","sentiment_score":-0.10902178287506104},{"text":"I'm I'm about to go in a meeting.","start":13.92,"end":15.36,"sentiment":"neutral","sentiment_score":-0.17635436728596687},{"text":"So, yes, sir.","start":15.36,"end":16.890938,"sentiment":"neutral","sentiment_score":-0.15937741100788116},{"text":"It is a bad time.","start":16.890938,"end":17.870937,"sentiment":"negative","sentiment_score":-0.7082391381263733}],"sentiment":"neutral","sentiment_score":-0.30126364529132843,"channel":1,"num_words":19,"start":12.96,"end":17.870937},{"sentences":[{"text":"Thanks.","start":19.210938,"end":19.710938,"sentiment":"neutral","sentiment_score":-0.03034881502389908}],"sentiment":"neutral","sentiment_score":-0.03034881502389908,"channel":1,"num_words":1,"start":19.210938,"end":19.710938},{"sentences":[{"text":"CI.","start":19.270939,"end":19.430939,"sentiment":"neutral","sentiment_score":-0.01992081105709076},{"text":"Oh, I'm sorry.","start":19.430939,"end":20.250938,"sentiment":"neutral","sentiment_score":-0.19252683222293854}],"sentiment":"neutral","sentiment_score":-0.1493753269314766,"channel":0,"num_words":4,"start":19.270939,"end":20.250938},{"sentences":[{"text":"Bye.","start":20.410938,"end":20.910938,"sentiment":"neutral","sentiment_score":-0.10372025519609453}],"sentiment":"neutral","sentiment_score":-0.10372025519609453,"channel":1,"num_words":1,"start":20.410938,"end":20.910938}]},"summary":{"result":"success","short":"Hello? Oh, hi, John. It's Andrew from Vigilance AI. Have I caught you in a bad time? Sorry. From where? Vigilant Oh, okay. Yeah. I'm I'm about to go in a meeting. So, yes, sir. It is a bad time. Thanks. CI. Oh, I'm sorry. Bye."},"intents":{"segments":[{"text":"Oh, I'm sorry. Bye.","start_word":42,"end_word":45,"intents":[{"intent":"Address technical difficulties","confidence_score":0.00001793743}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, John. It's Andrew from Vigilance AI.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.018641330301761627},{"text":"Have I caught you in a bad time? Sorry.","start_word":9,"end_word":17,"sentiment":"negative","sentiment_score":-0.5252009034156799},{"text":"From where? Vigilant Oh, okay. Yeah. I'm I'm about to go in a meeting. So, yes, sir.","start_word":18,"end_word":34,"sentiment":"neutral","sentiment_score":-0.15095756947994232},{"text":"It is a bad time.","start_word":35,"end_word":39,"sentiment":"negative","sentiment_score":-0.7092368602752686},{"text":"Thanks. CI. Oh, I'm sorry. Bye.","start_word":40,"end_word":45,"sentiment":"neutral","sentiment_score":-0.12610448896884918}],"average":{"sentiment":"neutral","sentiment_score":-0.20946695664349724}}}}