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Good afternoon. I have a general inquiry about activation of, like, eSIM on your device. So you want you want me to, like, tell you tell my number phone number? No.\n\nNo. It's India number. India. Oh, so it's Adele. Right?\n\nYou guys are oh, okay. Okay. I'm sorry. I'm sorry. I got it.\n\nGo on. Okay. Yep. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8,"end":3.28,"sentiment":"neutral","sentiment_score":0.13857156038284302},{"text":"Good afternoon.","start":3.28,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.22199293226003647},{"text":"I have a general inquiry about activation of, like, eSIM on your device.","start":3.9199998,"end":9.3,"sentiment":"neutral","sentiment_score":0.06271128170192242},{"text":"So you want you want me to, like, tell you tell my number phone number?","start":13.28,"end":18.195,"sentiment":"neutral","sentiment_score":0.01199512475480636},{"text":"No.","start":21.295,"end":21.795,"sentiment":"neutral","sentiment_score":-0.08279494941234589}],"sentiment":"neutral","sentiment_score":0.04671675027930178,"num_words":32,"start":2.8,"end":21.795},{"sentences":[{"text":"No.","start":22.015,"end":22.335,"sentiment":"neutral","sentiment_score":-0.09614092111587524},{"text":"It's India number.","start":22.335,"end":23.375,"sentiment":"neutral","sentiment_score":-0.06519265472888947},{"text":"India.","start":23.375,"end":23.875,"sentiment":"neutral","sentiment_score":-0.025801420211791992},{"text":"Oh, so it's Adele.","start":31.08,"end":33.079998,"sentiment":"neutral","sentiment_score":-0.04073419934138656},{"text":"Right?","start":33.079998,"end":33.48,"sentiment":"neutral","sentiment_score":-0.034155745059251785}],"sentiment":"neutral","sentiment_score":-0.05146128479391336,"num_words":10,"start":22.015,"end":33.48},{"sentences":[{"text":"You guys are oh, okay.","start":33.48,"end":39.72,"sentiment":"neutral","sentiment_score":-0.0476871095597744},{"text":"Okay.","start":39.72,"end":40.04,"sentiment":"neutral","sentiment_score":-0.024634912610054016},{"text":"I'm sorry.","start":40.04,"end":40.6,"sentiment":"neutral","sentiment_score":-0.0905759260058403},{"text":"I'm sorry.","start":40.6,"end":41.079998,"sentiment":"neutral","sentiment_score":-0.11888019368052483},{"text":"I got it.","start":41.079998,"end":41.64,"sentiment":"neutral","sentiment_score":-0.0487470788260301}],"sentiment":"neutral","sentiment_score":-0.06370953355844204,"num_words":13,"start":33.48,"end":41.64},{"sentences":[{"text":"Go on.","start":41.64,"end":42.04,"sentiment":"neutral","sentiment_score":0.0171916289255023},{"text":"Okay.","start":42.04,"end":42.54,"sentiment":"neutral","sentiment_score":0.06664782762527466},{"text":"Yep.","start":44.36,"end":44.68,"sentiment":"neutral","sentiment_score":0.22869446873664856},{"text":"Thank you.","start":44.68,"end":45.19494,"sentiment":"positive","sentiment_score":0.420284628868103}],"sentiment":"neutral","sentiment_score":0.19504913532485565,"num_words":6,"start":41.64,"end":45.19494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. ATL tech support.\n\nChannel 1: Hello. Good afternoon. I have a general inquiry about activation of, like, eSIM on your device.\n\nChannel 0: What number are we looking at?\n\nChannel 1: So you want you want me to, like, tell you tell my number phone number?\n\nChannel 0: Yeah. Is it an Australian number or outside of Australia?\n\nChannel 1: No. No. It's India number. India.\n\nChannel 0: Yeah. Well, you need to ring up in there, darling. Unfortunately, we don't have the same network, and we're a different company.\n\nChannel 1: Oh, so it's Adele. Right? You guys are\n\nChannel 0: This is Airtel Australia. It has nothing to do with Airtel India.\n\nChannel 1: oh, okay. Okay. I'm sorry. I'm sorry. I got it.\n\nGo on.\n\nChannel 0: That's\n\nChannel 1: Okay.\n\nChannel 0: alright. No problem. Thank you.\n\nChannel 1: Yep. Thank you.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.88,"sentiment":"neutral","sentiment_score":0.2544701248407364},{"text":"ATL tech support.","start":0.88,"end":2.02,"sentiment":"neutral","sentiment_score":0.17057335873444876}],"sentiment":"neutral","sentiment_score":0.2041320651769638,"channel":0,"num_words":5,"start":0.16,"end":2.02},{"sentences":[{"text":"Hello.","start":2.8,"end":3.28,"sentiment":"neutral","sentiment_score":0.13857156038284302},{"text":"Good afternoon.","start":3.28,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.22199293226003647},{"text":"I have a general inquiry about activation of, like, eSIM on your device.","start":3.9199998,"end":9.3,"sentiment":"neutral","sentiment_score":0.06271128170192242}],"sentiment":"neutral","sentiment_score":0.08736275543924421,"channel":1,"num_words":16,"start":2.8,"end":9.3},{"sentences":[{"text":"What number are we looking 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darling.","start":24.465,"end":26.145,"sentiment":"neutral","sentiment_score":-0.06458343896600935},{"text":"Unfortunately, we don't have the same network, and we're a different company.","start":26.145,"end":29.285,"sentiment":"neutral","sentiment_score":-0.23430734127759933}],"sentiment":"neutral","sentiment_score":-0.1556009150702845,"channel":0,"num_words":22,"start":24.145,"end":29.285},{"sentences":[{"text":"Oh, so it's Adele.","start":31.08,"end":33.079998,"sentiment":"neutral","sentiment_score":-0.04073419934138656},{"text":"Right?","start":33.079998,"end":33.48,"sentiment":"neutral","sentiment_score":-0.034155745059251785},{"text":"You guys are","start":33.48,"end":33.96,"sentiment":"neutral","sentiment_score":-0.06270590797066689}],"sentiment":"neutral","sentiment_score":-0.048151283292099833,"channel":1,"num_words":8,"start":31.08,"end":33.96},{"sentences":[{"text":"This is Airtel 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The agent asks for the customer's country and informs them that they do not have the same network as Airtel Australia. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I have a general inquiry about activation of, like, eSIM on your device. What number are we looking at?","start_word":8,"end_word":26,"intents":[{"intent":"Inquire about esim activation","confidence_score":0.025776502}]}]},"sentiments":{"segments":[{"text":"Good afternoon. ATL tech support. Hello. Good afternoon. I have a general inquiry about activation of, like, eSIM on your device. What number are we looking at? So you want you want me to, like, tell you tell my number phone number? Yeah. Is it an Australian number or outside of Australia? No. No. It's India number. India. Yeah. Well, you need to ring up in there, darling. Unfortunately, we don't have the same network, and we're a different company. Oh, so it's Adele. Right? You guys are This is Airtel Australia. It has nothing to do with Airtel India. oh, okay. Okay. I'm sorry. I'm sorry. I got it. Go on. That's Okay. alright. No problem.","start_word":0,"end_word":116,"sentiment":"neutral","sentiment_score":-0.025737185031175613},{"text":"Thank you.","start_word":117,"end_word":118,"sentiment":"positive","sentiment_score":0.4305722713470459},{"text":"Yep.","start_word":119,"end_word":119,"sentiment":"neutral","sentiment_score":0.22869446873664856},{"text":"Thank you.","start_word":120,"end_word":121,"sentiment":"positive","sentiment_score":0.4079490900039673},{"text":"Bye.","start_word":122,"end_word":122,"sentiment":"neutral","sentiment_score":0.20869916677474976}],"average":{"sentiment":"neutral","sentiment_score":-0.004845313351563733}}}}