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"paragraphs":{"transcript":"\nGood afternoon. Welcome Airport and Magnum Corporation. Crystal speaking. To who? Sorry.\n\nRyan. Okay. So Ryan's no longer employed with us. So I'm guessing you're trying to find someone in the IT department. Yeah.\n\nOkay. Bear with me. I'll see if I can put you through to someone. From flying out of another city to flying from home, from a two hour drive to an airport on your doorstep, from checking in slowly to checking in on you every step of the way, From are we there yet? To ladies and gentlemen, we've just arrived.\n\nFrom local hospitality to global destinations. From here to practically anywhere. To Woomba well Hi. The person you have called is not available. We can't take your message at this time.\n\nPlease call again later. Goodbye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.04,"sentiment":"neutral","sentiment_score":0.2927807867527008},{"text":"Welcome Airport and Magnum Corporation.","start":1.04,"end":2.5,"sentiment":"positive","sentiment_score":0.3882265269756317},{"text":"Crystal speaking.","start":2.56,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.1656533107161522},{"text":"To who?","start":8.96,"end":9.5199995,"sentiment":"neutral","sentiment_score":-0.01635888870805502},{"text":"Sorry.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.05703575909137726}],"sentiment":"neutral","sentiment_score":0.23068727444236478,"num_words":12,"start":0.39999998,"end":10.0199995},{"sentences":[{"text":"Ryan.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.059494033455848694},{"text":"Okay.","start":13.44,"end":13.759999,"sentiment":"neutral","sentiment_score":-0.03876182809472084},{"text":"So Ryan's no longer employed with us.","start":13.759999,"end":15.94,"sentiment":"neutral","sentiment_score":-0.18755910332713807},{"text":"So I'm guessing you're trying to find someone in the IT department.","start":16.744999,"end":20.045,"sentiment":"neutral","sentiment_score":-0.07558570460726817},{"text":"Yeah.","start":25.945,"end":26.345,"sentiment":"neutral","sentiment_score":0.0189401563256979}],"sentiment":"neutral","sentiment_score":-0.10451172199100256,"num_words":22,"start":12.639999,"end":26.345},{"sentences":[{"text":"Okay.","start":26.345,"end":26.664999,"sentiment":"neutral","sentiment_score":0.04119465500116348},{"text":"Bear with me.","start":26.664999,"end":27.145,"sentiment":"neutral","sentiment_score":0.03827375918626785},{"text":"I'll see if I can put you through to someone.","start":27.145,"end":28.95,"sentiment":"neutral","sentiment_score":0.08619500622153282},{"text":"From flying out of another city to flying from home, from a two hour drive to an airport on your doorstep, from checking in slowly to checking in on you every step of the way, From are we there yet?","start":29.19,"end":44.925,"sentiment":"neutral","sentiment_score":0.22988489661365746},{"text":"To ladies and gentlemen, we've just arrived.","start":45.144997,"end":47.805,"sentiment":"neutral","sentiment_score":0.12626873701810837}],"sentiment":"neutral","sentiment_score":0.18192201669587463,"num_words":61,"start":26.345,"end":47.805},{"sentences":[{"text":"From local hospitality to global destinations.","start":48.344997,"end":51.324997,"sentiment":"neutral","sentiment_score":0.19885882486899695},{"text":"From here to practically anywhere.","start":52.265,"end":54.445,"sentiment":"neutral","sentiment_score":0.163596448302269},{"text":"To Woomba well Hi.","start":55.144997,"end":56.92494,"sentiment":"neutral","sentiment_score":-0.042350083123892546},{"text":"The person you have called is not available.","start":56.92494,"end":59.26494,"sentiment":"negative","sentiment_score":-0.5434114001691341},{"text":"We can't take your message at this time.","start":59.644936,"end":61.824936,"sentiment":"negative","sentiment_score":-0.62401532381773}],"sentiment":"neutral","sentiment_score":-0.24186061076339213,"num_words":31,"start":48.344997,"end":61.824936},{"sentences":[{"text":"Please call again later.","start":61.884937,"end":63.26494,"sentiment":"negative","sentiment_score":-0.6196314841508865},{"text":"Goodbye.","start":63.404938,"end":63.904938,"sentiment":"neutral","sentiment_score":-0.3318966329097748}],"sentiment":"negative","sentiment_score":-0.5620845139026642,"num_words":5,"start":61.884937,"end":63.904938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Welcome Airport and Magnum Corporation. Crystal speaking.\n\nChannel 0: Yeah. Good afternoon. I I would like to speak with Ryan Cooling.\n\nChannel 1: To who? Sorry.\n\nChannel 0: Ryan? Ryan\n\nChannel 1: Ryan.\n\nChannel 0: Cooling.\n\nChannel 1: Okay. So Ryan's no longer employed with us. So I'm guessing\n\nChannel 0: Alright.\n\nChannel 1: you're trying to find someone in the IT department.\n\nChannel 0: Yep. He works on IT IT manager. The the last time that I talked to him.\n\nChannel 1: Yeah. Okay. Bear with me. I'll see if I can put you through to someone. From flying out of another\n\nChannel 0: Alright. Thank\n\nChannel 1: city\n\nChannel 0: you.\n\nChannel 1: to flying from home, from a two hour drive to an airport on your doorstep, from checking in slowly to checking in on you every step of the way, From are we there yet? To ladies and gentlemen, we've just arrived. From local hospitality to global destinations. From here to practically anywhere. To Woomba well Hi.\n\nThe person you have called is not available. We can't take your message at this time. Please call again later. Goodbye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.04,"sentiment":"neutral","sentiment_score":0.2927807867527008},{"text":"Welcome Airport and Magnum Corporation.","start":1.04,"end":2.5,"sentiment":"positive","sentiment_score":0.3882265269756317},{"text":"Crystal speaking.","start":2.56,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.1656533107161522}],"sentiment":"neutral","sentiment_score":0.31755564775731826,"channel":1,"num_words":9,"start":0.39999998,"end":3.3799999},{"sentences":[{"text":"Yeah.","start":4.4,"end":4.72,"sentiment":"neutral","sentiment_score":0.1414610594511032},{"text":"Good afternoon.","start":4.72,"end":5.46,"sentiment":"neutral","sentiment_score":0.232107475399971},{"text":"I I would like to speak with Ryan Cooling.","start":5.6,"end":7.62,"sentiment":"neutral","sentiment_score":0.03573254951172405}],"sentiment":"neutral","sentiment_score":0.07727241298804681,"channel":0,"num_words":12,"start":4.4,"end":7.62},{"sentences":[{"text":"To who?","start":8.96,"end":9.5199995,"sentiment":"neutral","sentiment_score":-0.01635888870805502},{"text":"Sorry.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.05703575909137726}],"sentiment":"neutral","sentiment_score":-0.029917845502495766,"channel":1,"num_words":3,"start":8.96,"end":10.0199995},{"sentences":[{"text":"Ryan?","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":-0.03948567062616348},{"text":"Ryan","start":12.32,"end":12.719999,"sentiment":"neutral","sentiment_score":-0.04790377616882324}],"sentiment":"neutral","sentiment_score":-0.04369472339749336,"channel":0,"num_words":2,"start":11.12,"end":12.719999},{"sentences":[{"text":"Ryan.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.059494033455848694}],"sentiment":"neutral","sentiment_score":-0.059494033455848694,"channel":1,"num_words":1,"start":12.639999,"end":13.139999},{"sentences":[{"text":"Cooling.","start":12.719999,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.03582228720188141}],"sentiment":"neutral","sentiment_score":-0.03582228720188141,"channel":0,"num_words":1,"start":12.719999,"end":13.219999},{"sentences":[{"text":"Okay.","start":13.44,"end":13.759999,"sentiment":"neutral","sentiment_score":-0.03876182809472084},{"text":"So Ryan's no longer employed with us.","start":13.759999,"end":15.94,"sentiment":"neutral","sentiment_score":-0.18755910332713807},{"text":"So I'm guessing","start":16.744999,"end":17.545,"sentiment":"neutral","sentiment_score":-0.0859748125076294}],"sentiment":"neutral","sentiment_score":-0.1463272717188705,"channel":1,"num_words":11,"start":13.44,"end":17.545},{"sentences":[{"text":"Alright.","start":17.495,"end":17.995,"sentiment":"neutral","sentiment_score":-0.06723269820213318}],"sentiment":"neutral","sentiment_score":-0.06723269820213318,"channel":0,"num_words":1,"start":17.495,"end":17.995},{"sentences":[{"text":"you're trying to find someone in the IT department.","start":17.545,"end":20.045,"sentiment":"neutral","sentiment_score":-0.0721226686404811}],"sentiment":"neutral","sentiment_score":-0.0721226686404811,"channel":1,"num_words":9,"start":17.545,"end":20.045},{"sentences":[{"text":"Yep.","start":20.855,"end":21.355,"sentiment":"neutral","sentiment_score":0.012472029775381088},{"text":"He works on IT IT manager.","start":21.975,"end":24.475,"sentiment":"neutral","sentiment_score":-0.010561789385974407},{"text":"The the last time that I talked to him.","start":24.535,"end":26.395,"sentiment":"neutral","sentiment_score":-0.04698209133413103}],"sentiment":"neutral","sentiment_score":-0.02960859553422779,"channel":0,"num_words":16,"start":20.855,"end":26.395},{"sentences":[{"text":"Yeah.","start":25.945,"end":26.345,"sentiment":"neutral","sentiment_score":0.0189401563256979},{"text":"Okay.","start":26.345,"end":26.664999,"sentiment":"neutral","sentiment_score":0.04119465500116348},{"text":"Bear with me.","start":26.664999,"end":27.145,"sentiment":"neutral","sentiment_score":0.03827375918626785},{"text":"I'll see if I can put you through to someone.","start":27.145,"end":28.95,"sentiment":"neutral","sentiment_score":0.08619500622153282},{"text":"From flying out of another","start":29.19,"end":30.710001,"sentiment":"neutral","sentiment_score":0.06156204789876938}],"sentiment":"neutral","sentiment_score":0.067235819529742,"channel":1,"num_words":20,"start":25.945,"end":30.710001},{"sentences":[{"text":"Alright.","start":30.615,"end":30.695,"sentiment":"neutral","sentiment_score":0.2216520756483078},{"text":"Thank","start":30.695,"end":31.015,"sentiment":"positive","sentiment_score":0.43569961190223694}],"sentiment":"neutral","sentiment_score":0.32867584377527237,"channel":0,"num_words":2,"start":30.615,"end":31.015},{"sentences":[{"text":"city","start":30.710001,"end":31.210001,"sentiment":"positive","sentiment_score":0.5859988331794739}],"sentiment":"positive","sentiment_score":0.5859988331794739,"channel":1,"num_words":1,"start":30.710001,"end":31.210001},{"sentences":[{"text":"you.","start":31.015,"end":31.515,"sentiment":"positive","sentiment_score":0.4864969253540039}],"sentiment":"positive","sentiment_score":0.4864969253540039,"channel":0,"num_words":1,"start":31.015,"end":31.515},{"sentences":[{"text":"to flying from home, from a two hour drive to an airport on your doorstep, from checking in slowly to checking in on you every step of the way, From are we there yet?","start":31.59,"end":44.925,"sentiment":"neutral","sentiment_score":0.24416431740802877},{"text":"To ladies and gentlemen, we've just arrived.","start":45.144997,"end":47.805,"sentiment":"neutral","sentiment_score":0.12626873701810837},{"text":"From local hospitality to global destinations.","start":48.344997,"end":51.324997,"sentiment":"neutral","sentiment_score":0.19885882486899695},{"text":"From here to practically anywhere.","start":52.265,"end":54.445,"sentiment":"neutral","sentiment_score":0.163596448302269},{"text":"To Woomba well Hi.","start":55.144997,"end":56.92494,"sentiment":"neutral","sentiment_score":-0.042350083123892546}],"sentiment":"neutral","sentiment_score":0.1969143358790981,"channel":1,"num_words":56,"start":31.59,"end":56.92494},{"sentences":[{"text":"The person you have called is not available.","start":56.92494,"end":59.26494,"sentiment":"negative","sentiment_score":-0.5434114001691341},{"text":"We can't take your message at this time.","start":59.644936,"end":61.824936,"sentiment":"negative","sentiment_score":-0.62401532381773},{"text":"Please call again later.","start":61.884937,"end":63.26494,"sentiment":"negative","sentiment_score":-0.6196314841508865},{"text":"Goodbye.","start":63.404938,"end":63.904938,"sentiment":"neutral","sentiment_score":-0.3318966329097748}],"sentiment":"negative","sentiment_score":-0.5785636362575349,"channel":1,"num_words":21,"start":56.92494,"end":63.904938}]},"summary":{"result":"success","short":"A representative from Airport and Magnum Corporation is trying to reach Ryan Cooling at their IT department, but he is no longer employed there. The representative is directed to someone else in the department and eventually sent to voicemail. However, the voicemail does not answer Ryan's questions and the call ends with a message to call again later."},"intents":{"segments":[{"text":"I I would like to speak with Ryan Cooling. To who?","start_word":12,"end_word":22,"intents":[{"intent":"Request to speak with ryan cooling","confidence_score":0.006180309}]},{"text":"I I would like to speak with Ryan Cooling. To who? Sorry. Ryan? Ryan Ryan. Cooling. Okay. So Ryan's no longer employed with us. So I'm guessing Alright. you're trying to find someone in the IT department.","start_word":12,"end_word":48,"intents":[{"intent":"Transfer to it department","confidence_score":0.014201122}]},{"text":"you're trying to find someone in the IT department. Yep.","start_word":40,"end_word":49,"intents":[{"intent":"Find someone in it department","confidence_score":0.47627184}]},{"text":"To ladies and gentlemen, we've just arrived. From local hospitality to global destinations. From here to practically anywhere.","start_word":123,"end_word":140,"intents":[{"intent":"Arrive","confidence_score":0.0009327295}]},{"text":"The person you have called is not available. We can't take your message at this time. Please call again later.","start_word":145,"end_word":164,"intents":[{"intent":"Check availability","confidence_score":0.0027844596}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.28661397099494934},{"text":"Welcome Airport and Magnum Corporation.","start_word":2,"end_word":6,"sentiment":"positive","sentiment_score":0.3907692730426788},{"text":"Crystal speaking. Yeah. Good afternoon. I I would like to speak with Ryan Cooling. To who? Sorry. Ryan? Ryan Ryan. Cooling. Okay. So Ryan's no longer employed with us. So I'm guessing Alright. you're trying to find someone in the IT department. Yep. He works on IT IT manager. The the last time that I talked to him. Yeah. Okay. Bear with me. I'll see if I can put you through to someone. From flying out of another Alright.","start_word":7,"end_word":85,"sentiment":"neutral","sentiment_score":-0.002900718478485942},{"text":"Thank city you.","start_word":86,"end_word":88,"sentiment":"positive","sentiment_score":0.49867308139801025},{"text":"to flying from home, from a two hour drive to an airport on your doorstep, from checking in slowly to checking in on you every step of the way, From are we there yet? To ladies and gentlemen, we've just arrived. From local hospitality to global destinations. From here to practically anywhere. To Woomba well Hi.","start_word":89,"end_word":144,"sentiment":"neutral","sentiment_score":0.18370293080806732},{"text":"The person you have called is not available. We can't take your message at this time. Please call again later. Goodbye.","start_word":145,"end_word":165,"sentiment":"negative","sentiment_score":-0.5626074075698853}],"average":{"sentiment":"neutral","sentiment_score":0.008662148854617989}}}}