{"metadata":{"transaction_key":"deprecated","request_id":"019f0181-a304-72f0-8b3b-4f5976557628","sha256":"b211cb6f8af55c1940048a23670faedf03669be04fcfd94b40ee0d98ae85d90b","created":"2026-06-26T01:18:21.777Z","duration":12.239938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. I can't get to the phone right now. Please leave your name and number, and I'll get back to you shortly. Thanks.","confidence":0.99902344,"words":[{"word":"hi","start":0.16,"end":0.39999998,"confidence":0.9916992,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.13984395563602448},{"word":"i","start":0.39999998,"end":0.48,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4333933889865875},{"word":"can't","start":0.48,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5349409580230713},{"word":"get","start":0.71999997,"end":0.88,"confidence":0.99902344,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.5364477634429932},{"word":"to","start":0.88,"end":0.96,"confidence":0.9921875,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.568230152130127},{"word":"the","start":0.96,"end":1.12,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5900897979736328},{"word":"phone","start":1.12,"end":1.36,"confidence":0.9921875,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.5970006585121155},{"word":"right","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5586230754852295},{"word":"now","start":1.52,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4557301998138428},{"word":"please","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2875705063343048},{"word":"leave","start":2.1599998,"end":2.3999999,"confidence":0.9892578,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.16870439052581787},{"word":"your","start":2.3999999,"end":2.56,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.19701531529426575},{"word":"name","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.1289137899875641},{"word":"and","start":2.8,"end":3.04,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.19040603935718536},{"word":"number","start":3.04,"end":3.36,"confidence":0.8857422,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.05568382143974304},{"word":"and","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007937312126159668},{"word":"i'll","start":3.52,"end":3.76,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.06932514905929565},{"word":"get","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.16560865938663483},{"word":"back","start":4.08,"end":4.24,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.17036408185958862},{"word":"to","start":4.24,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10315024852752686},{"word":"you","start":4.3199997,"end":4.48,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12246930599212646},{"word":"shortly","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":-0.03750965744256973},{"word":"thanks","start":5.04,"end":5.54,"confidence":0.9824219,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.40988194942474365}],"paragraphs":{"transcript":"\nHi. I can't get to the phone right now. Please leave your name and number, and I'll get back to you shortly. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":-0.13984395563602448},{"text":"I can't get to the phone right now.","start":0.39999998,"end":1.8399999,"sentiment":"negative","sentiment_score":-0.5343069992959499},{"text":"Please leave your name and number, and I'll get back to you shortly.","start":1.8399999,"end":4.98,"sentiment":"neutral","sentiment_score":-0.13112755979482943},{"text":"Thanks.","start":5.04,"end":5.54,"sentiment":"positive","sentiment_score":0.40988194942474365}],"sentiment":"neutral","sentiment_score":-0.2482207077352897,"num_words":23,"start":0.16,"end":5.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I can't get to the phone right now. Please leave your name and number, and I'll get back to you shortly. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":-0.13984395563602448},{"text":"I can't get to the phone right now.","start":0.39999998,"end":1.8399999,"sentiment":"negative","sentiment_score":-0.5343069992959499},{"text":"Please leave your name and number, and I'll get back to you shortly.","start":1.8399999,"end":4.98,"sentiment":"neutral","sentiment_score":-0.13112755979482943},{"text":"Thanks.","start":5.04,"end":5.54,"sentiment":"positive","sentiment_score":0.40988194942474365}],"sentiment":"neutral","sentiment_score":-0.2482207077352897,"channel":1,"num_words":23,"start":0.16,"end":5.54}]},"summary":{"result":"success","short":"Hi. I can't get to the phone right now. Please leave your name and number, and I'll get back to you shortly. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":22,"end_word":22,"intents":[{"intent":"Leave message","confidence_score":0.30049664}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.13984395563602448},{"text":"I can't get to the phone right now.","start_word":1,"end_word":8,"sentiment":"negative","sentiment_score":-0.5272789001464844},{"text":"Please leave your name and number, and I'll get back to you shortly.","start_word":9,"end_word":21,"sentiment":"neutral","sentiment_score":-0.11391188204288484},{"text":"Thanks.","start_word":22,"end_word":22,"sentiment":"positive","sentiment_score":0.6160691976547241}],"average":{"sentiment":"neutral","sentiment_score":-0.21200373768806455}}}}