{"metadata":{"transaction_key":"deprecated","request_id":"019ed829-7d76-77a0-a3f1-c824f1f368cd","sha256":"deaa24a4468ffd55789346458bd8485bbe03fad3d26de5de58f9c9e7a0494836","created":"2026-06-18T00:37:41.481Z","duration":1601.928,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":4444,"output_tokens":115},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":4960,"output_tokens":4970},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":4960,"output_tokens":242}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Thank you so much for calling Airtel accounts. How may I help you today? Am I speaking to Kaya? Yeah. How may I help you today? This is Airtel accounts. Oh, I'm so sorry to hear about that, but let me just go ahead and Oh, I got it. Because I'm about to tell you that we can go ahead and get your new address where you are moving on and then transfer your connection. Just so just to clarify, you're saying you are moving out and the new address or your new location has already a existing services? Oh, it's it's included from the package. Okay. Yeah. I understand that. But, anyway, let me just go ahead and do the verification so we can proceed accordingly. What is your full name and your date of birth? Oh, thank you so much for those details, and nice to have you in the line, mister Jason. You're one of our valued customer. So we are saddened that you are already disconnected. Yeah. Yeah. We had you more than a year. Yeah. That's right. I do see here. But, anyway, let me just check on here. When are you going or what is the preferred date? Oh, you're ready to go. Got it. So just give me a moment, mister Jason. I'll just need to go over to your account. In that way, we could proceed accordingly. Okay? Just bear with me here. Thank you. So much for patiently waiting on the line, mister Jason. So, yeah, I went over to your account, and it shows on the record that your account is under twenty four month contract agreement. So, technically, your contract will end by next year, 2000 01/06/2027. No. Because I've backtrack your record, and it says on the record when you sign up, you sign in for twenty four month contract. So, technically, if since you're requesting to have it disconnected due to your moving out reason, there is a cancellation fee applied to your account. It's still considered a early termination of the service because you will be fulfilling your contract by 01/06/2027. This will be your one year and five months to the contract. So Yeah. Actually, the disconnection fee is $132. That's included. Yeah. That's the thing also on here because I just wanted to fully organize your account before you move in, of course, for your peace of mind. Also, your what is this? June? It's still unpaid because we tried to process the payment. It's declined due to insufficient funds. Okay. Oh, okay. Got it. So here's what I can do for you. Today, how much can you pay? Because you re you you really need to pay the June because it's already overdue. Reason I tried to call you as well yesterday, if you see your missed call. And then just tell me the date of your split payment for the $1.32 so I can have it notated on your account and inform Sure. July '12. July 16. Okay. I'm taking note. Just bear with me. Alright? So thank you so much. 70 60 two. Yeah. Uh-huh. Uh-huh. Uh-huh. Alright. Thank you. And today, we can process your payment for your June? It's overdue. Oh. Oh, okay. So you're telling me you won't be because I'm fine with this. The one $132, I'm fine to have it split into two, which is July 2, $70, and July 16, $62. As a courtesy, I will make your invoice for the cancellation due for this date, This to show to our back end accounts that we've already scheduled this. So technically, you will be receiving two separate invoice for the cancellation because we are part ways for this for two. Okay? And then I will put the exact due date you requested to make sure it's processed smoothly. However, in reference with June, I cannot make any adjustment because you know what? Our process is once the customer is requesting for cancellation, the outstanding invoices should be paid, especially the Internet service invoice. Yeah. Oh, I see. So, yeah, I'm thinking what what I can do on this. When is your target date to have your services canceled? Right. Today. Right? Yeah. Today. Yeah. Correct. Because I'm really concerned on this. Because if you're able to pay your June invoice, I can talk to our tech department to have it canceled. Because if the invoice was not unpaid, I'm not certain if they will do it. So if we will not cancel the service until your invoice has been paid, The recurring will be continue, like, by next month. If it's not canceled, you will be receiving another invoice for July because it's a recurring invoice which still showing active from the system and to the network. So at least you can pay the June. In that way, we can I can talk to our tech department to have your services canceled? And then following this January, I can adjust the invoice for two parts. And, also, are you for the one thirty two that we set up by next month, are you going to use your card or bank details so we can have it saved? Okay. Let me check here. We have the last four. Can you tell me the last four, please? Yeah. Oh, we don't have that. We don't have that on the system. What we have is 2700. Yeah. Maybe the one you used prior to your payments, but we don't have the one you mentioned. Or you can provide me the updated one so I can just put on here because every time I try to call you, your phone, it's be digital. Mm-mm. Yeah. A lot of things. Mm-mm. Mhmm. Yeah. And thank you so much for sharing sharing those details. And I hope by this time you are fully recovered, and I hope that everything will put into place to your moving in process. Yes. I understand. Mm-mm. Oh, okay. So you cannot do until the thirtieth. In that way, we can cancel that time, and then you could avoid another invoice for recurring by July 1? Because that's the that's my personal agenda because I'm very concerned with you. As I've mentioned, you're one of our valid customer. Reason why I'm trying to figure out what we can do on this June invoice is because I don't want you to, occur another invoice for tonight. Okay. So no way to do it on the thirtieth of this month? Yes. June 30 for your June invoice, and then Okay. So the the conclusion that we have is June 30, you will be making a payment for your June invoice, 70 $9.95 cents. So once we've received or once we process the payment, we will go ahead and endorse your account to our tech rep to have your services canceled. In that way, you will not receive another recurring invoice for Internet by July 1. And then after this call, you will be receiving two parts invoice for your cancellation, 70 dollars due July 2 and $62 due July 16. Alright. And would you like me to get your payment method so I can save it on your account? Or I'll just I'm sorry. Yeah. The one you have on record. Alright. So you will just fund this card, and we'll do your okay. Sure. Sure. So, yeah, that's the best thing we can do on here. So I'll take care of your account. Okay? And then if there's any problem on the thirtieth, I will just reach out to you, but wait for your invoice for what we've arranged for your outstanding. Okay? So, again, once we process your June payment for Internet service, we will go ahead and do the cancellation as well. Okay? Alright. Router. Oh, no. No. No. You can have it because we've we don't ask to send back use router more than a week, so you can keep yours. Maybe you can use for your future you needs. Mm-mm. Yeah. They arrange it. Included in the arrangement. Uh-huh. Mm-mm. Mm-mm. Yeah. Thank you so much for asking, but yeah. You can keep that one, and it's it's still a good one, so you can use it for future. K. Yeah. And then what else? So, yeah, that's it. I I really appreciate your time giving us a call informing us what happened, your situation. Yeah. Okay. Thank you so much for those, and we really appreciate the time you spent with Airtel, Jason. And in case if you need our assistance in the future or services or you can refer us to your friends, families, please do so, and we'd love to welcome theirs. Okay. That's perfect. Okay. You're most welcome. And, Jason, I thought while we are ending this conversation so just keep note, I'll just send the part ways invoice for your cancellation by Friday. In that way, it will not still show from the system earliest. Okay? It's still early since we will do it on July 2 and July 16. So you will receive it by Friday, okay, to your email. Sure. Mhmm. Mhmm. Mhmm. Mhmm. No. They will not able to use it because she will be getting your router. Once you turn off your router and bring with you, they cannot use the active one. That's correct. Because we preconfigured your own router. We put in your credentials there that's owned exclusively for you so they cannot use unless they do have the credential and configure it, the username and password. Correct. They will not. And please don't forget to get your router. Okay? Bring with you your router. You're ready to go. Uh-huh. Okay. Okay. Yeah. I will tell our tech department. But, yeah, that's the arrangement we have. June 30, we'll process the payment. Once done, your June, we'll cancel the services officially, and we'll send you the cancellation confirmation through email as well for your reference. And then you will be receiving the cancellation invoice part two parts on Friday, okay, to be due on July 2 and July 16. Okay. Thank you so much, Jason. Please have a good one. Be safe and be healthy. 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Thank you so much for calling Airtel accounts. How may I help you today? Am I speaking to Kaya? Yeah.\n\nHow may I help you today? This is Airtel accounts. Oh, I'm so sorry to hear about that, but let me just go ahead and Oh, I got it. Because I'm about to tell you that we can go ahead and get your new address where you are moving on and then transfer your connection. Just so just to clarify, you're saying you are moving out and the new address or your new location has already a existing services?\n\nOh, it's it's included from the package. Okay. Yeah. I understand that. But, anyway, let me just go ahead and do the verification so we can proceed accordingly.\n\nWhat is your full name and your date of birth? Oh, thank you so much for those details, and nice to have you in the line, mister Jason. You're one of our valued customer. So we are saddened that you are already disconnected. Yeah.\n\nYeah. We had you more than a year. Yeah. That's right. I do see here.\n\nBut, anyway, let me just check on here. When are you going or what is the preferred date? Oh, you're ready to go. Got it. So just give me a moment, mister Jason.\n\nI'll just need to go over to your account. In that way, we could proceed accordingly. Okay? Just bear with me here. Thank you.\n\nSo much for patiently waiting on the line, mister Jason. So, yeah, I went over to your account, and it shows on the record that your account is under twenty four month contract agreement. So, technically, your contract will end by next year, 2000 01/06/2027. No. Because I've backtrack your record, and it says on the record when you sign up, you sign in for twenty four month contract.\n\nSo, technically, if since you're requesting to have it disconnected due to your moving out reason, there is a cancellation fee applied to your account. It's still considered a early termination of the service because you will be fulfilling your contract by 01/06/2027. This will be your one year and five months to the contract. So Yeah. Actually, the disconnection fee is $132.\n\nThat's included. Yeah. That's the thing also on here because I just wanted to fully organize your account before you move in, of course, for your peace of mind. Also, your what is this? June?\n\nIt's still unpaid because we tried to process the payment. It's declined due to insufficient funds. Okay. Oh, okay. Got it.\n\nSo here's what I can do for you. Today, how much can you pay? Because you re you you really need to pay the June because it's already overdue. Reason I tried to call you as well yesterday, if you see your missed call. And then just tell me the date of your split payment for the $1.32 so I can have it notated on your account and inform Sure.\n\nJuly '12. July 16. Okay. I'm taking note. Just bear with me.\n\nAlright? So thank you so much. 70 60 two. Yeah. Uh-huh.\n\nUh-huh. Uh-huh. Alright. Thank you. And today, we can process your payment for your June?\n\nIt's overdue. Oh. Oh, okay. So you're telling me you won't be because I'm fine with this. The one $132, I'm fine to have it split into two, which is July 2, $70, and July 16, $62.\n\nAs a courtesy, I will make your invoice for the cancellation due for this date, This to show to our back end accounts that we've already scheduled this. So technically, you will be receiving two separate invoice for the cancellation because we are part ways for this for two. Okay? And then I will put the exact due date you requested to make sure it's processed smoothly. However, in reference with June, I cannot make any adjustment because you know what?\n\nOur process is once the customer is requesting for cancellation, the outstanding invoices should be paid, especially the Internet service invoice. Yeah. Oh, I see. So, yeah, I'm thinking what what I can do on this. When is your target date to have your services canceled?\n\nRight. Today. Right? Yeah. Today.\n\nYeah. Correct. Because I'm really concerned on this. Because if you're able to pay your June invoice, I can talk to our tech department to have it canceled. Because if the invoice was not unpaid, I'm not certain if they will do it.\n\nSo if we will not cancel the service until your invoice has been paid, The recurring will be continue, like, by next month. If it's not canceled, you will be receiving another invoice for July because it's a recurring invoice which still showing active from the system and to the network. So at least you can pay the June. In that way, we can I can talk to our tech department to have your services canceled? And then following this January, I can adjust the invoice for two parts.\n\nAnd, also, are you for the one thirty two that we set up by next month, are you going to use your card or bank details so we can have it saved? Okay. Let me check here. We have the last four. Can you tell me the last four, please?\n\nYeah. Oh, we don't have that. We don't have that on the system. What we have is 2700. Yeah.\n\nMaybe the one you used prior to your payments, but we don't have the one you mentioned. Or you can provide me the updated one so I can just put on here because every time I try to call you, your phone, it's be digital. Mm-mm. Yeah. A lot of things.\n\nMm-mm. Mhmm. Yeah. And thank you so much for sharing sharing those details. And I hope by this time you are fully recovered, and I hope that everything will put into place to your moving in process.\n\nYes. I understand. Mm-mm. Oh, okay. So you cannot do until the thirtieth.\n\nIn that way, we can cancel that time, and then you could avoid another invoice for recurring by July 1? Because that's the that's my personal agenda because I'm very concerned with you. As I've mentioned, you're one of our valid customer. Reason why I'm trying to figure out what we can do on this June invoice is because I don't want you to, occur another invoice for tonight. Okay.\n\nSo no way to do it on the thirtieth of this month? Yes. June 30 for your June invoice, and then Okay. So the the conclusion that we have is June 30, you will be making a payment for your June invoice, 70 $9.95 cents. So once we've received or once we process the payment, we will go ahead and endorse your account to our tech rep to have your services canceled.\n\nIn that way, you will not receive another recurring invoice for Internet by July 1. And then after this call, you will be receiving two parts invoice for your cancellation, 70 dollars due July 2 and $62 due July 16. Alright. And would you like me to get your payment method so I can save it on your account? Or I'll just I'm sorry.\n\nYeah. The one you have on record. Alright. So you will just fund this card, and we'll do your okay. Sure.\n\nSure. So, yeah, that's the best thing we can do on here. So I'll take care of your account. Okay? And then if there's any problem on the thirtieth, I will just reach out to you, but wait for your invoice for what we've arranged for your outstanding.\n\nOkay? So, again, once we process your June payment for Internet service, we will go ahead and do the cancellation as well. Okay? Alright. Router.\n\nOh, no. No. No. You can have it because we've we don't ask to send back use router more than a week, so you can keep yours. Maybe you can use for your future you needs.\n\nMm-mm. Yeah. They arrange it. Included in the arrangement. Uh-huh.\n\nMm-mm. Mm-mm. Yeah. Thank you so much for asking, but yeah. You can keep that one, and it's it's still a good one, so you can use it for future.\n\nK. Yeah. And then what else? So, yeah, that's it. I I really appreciate your time giving us a call informing us what happened, your situation.\n\nYeah. Okay. Thank you so much for those, and we really appreciate the time you spent with Airtel, Jason. And in case if you need our assistance in the future or services or you can refer us to your friends, families, please do so, and we'd love to welcome theirs. Okay.\n\nThat's perfect. Okay. You're most welcome. And, Jason, I thought while we are ending this conversation so just keep note, I'll just send the part ways invoice for your cancellation by Friday. In that way, it will not still show from the system earliest.\n\nOkay? It's still early since we will do it on July 2 and July 16. So you will receive it by Friday, okay, to your email. Sure. Mhmm.\n\nMhmm. Mhmm. Mhmm. No. They will not able to use it because she will be getting your router.\n\nOnce you turn off your router and bring with you, they cannot use the active one. That's correct. Because we preconfigured your own router. We put in your credentials there that's owned exclusively for you so they cannot use unless they do have the credential and configure it, the username and password. Correct.\n\nThey will not. And please don't forget to get your router. Okay? Bring with you your router. You're ready to go.\n\nUh-huh. Okay. Okay. Yeah. I will tell our tech department.\n\nBut, yeah, that's the arrangement we have. June 30, we'll process the payment. Once done, your June, we'll cancel the services officially, and we'll send you the cancellation confirmation through email as well for your reference. And then you will be receiving the cancellation invoice part two parts on Friday, okay, to be due on July 2 and July 16. Okay.\n\nThank you so much, Jason. Please have a good one. Be safe and be healthy. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"positive","sentiment_score":0.3534002900123596},{"text":"Thank you so much for calling Airtel accounts.","start":0.39999998,"end":2.82,"sentiment":"positive","sentiment_score":0.6429846435785294},{"text":"How may I help you today?","start":3.36,"end":4.74,"sentiment":"positive","sentiment_score":0.551295797030131},{"text":"Am I speaking to Kaya?","start":4.88,"end":6.42,"sentiment":"neutral","sentiment_score":0.03423502519726753},{"text":"Yeah.","start":8.639999,"end":9.04,"sentiment":"neutral","sentiment_score":0.04968360811471939}],"sentiment":"positive","sentiment_score":0.4298052835677351,"num_words":21,"start":0.16,"end":9.04},{"sentences":[{"text":"How may I help you today?","start":9.04,"end":10.24,"sentiment":"neutral","sentiment_score":0.08304429923494656},{"text":"This is Airtel accounts.","start":10.24,"end":11.86,"sentiment":"neutral","sentiment_score":0.011291361646726727},{"text":"Oh, I'm so sorry to hear about that, but let me just go ahead and Oh, I got it.","start":17.295,"end":30.88,"sentiment":"neutral","sentiment_score":-0.1305531008463157},{"text":"Because I'm about to tell you that we can go ahead and get your new address where you are moving on and then transfer your connection.","start":30.88,"end":38.475002,"sentiment":"neutral","sentiment_score":0.044055222605283446},{"text":"Just so just to clarify, you're saying you are moving out and the new address or your new location has already a existing services?","start":38.535,"end":47.675003,"sentiment":"neutral","sentiment_score":0.01512766353941212}],"sentiment":"neutral","sentiment_score":-0.005425037486077864,"num_words":79,"start":9.04,"end":47.675003},{"sentences":[{"text":"Oh, it's it's included from the package.","start":55.469997,"end":58.289997,"sentiment":"neutral","sentiment_score":0.04242411202618054},{"text":"Okay.","start":58.43,"end":58.93,"sentiment":"neutral","sentiment_score":0.024804631248116493},{"text":"Yeah.","start":60.269997,"end":60.51,"sentiment":"neutral","sentiment_score":0.03120478242635727},{"text":"I understand that.","start":60.51,"end":61.55,"sentiment":"neutral","sentiment_score":0.029265502467751503},{"text":"But, anyway, let me just go ahead and do the verification so we can proceed accordingly.","start":61.55,"end":68.145004,"sentiment":"neutral","sentiment_score":0.030243361950851977}],"sentiment":"neutral","sentiment_score":0.0330238748740937,"num_words":28,"start":55.469997,"end":68.145004},{"sentences":[{"text":"What is your full name and your date of birth?","start":68.525,"end":71.265,"sentiment":"neutral","sentiment_score":0.021205769386142492},{"text":"Oh, thank you so much for those details, and nice to have you in the line, mister Jason.","start":79.085,"end":83.55,"sentiment":"positive","sentiment_score":0.3598637721604771},{"text":"You're one of our valued customer.","start":83.770004,"end":86.590004,"sentiment":"neutral","sentiment_score":0.20141378045082092},{"text":"So we are saddened that you are already disconnected.","start":86.73,"end":90.11,"sentiment":"negative","sentiment_score":-0.4595838983853658},{"text":"Yeah.","start":91.61,"end":92.11,"sentiment":"neutral","sentiment_score":0.22646090388298035}],"sentiment":"neutral","sentiment_score":0.09064304758794606,"num_words":44,"start":68.525,"end":92.11},{"sentences":[{"text":"Yeah.","start":96.545,"end":97.045,"sentiment":"neutral","sentiment_score":0.025407681241631508},{"text":"We had you more than a year.","start":97.34499,"end":99.365,"sentiment":"neutral","sentiment_score":0.012796616447823388},{"text":"Yeah.","start":100.064995,"end":100.384995,"sentiment":"neutral","sentiment_score":0.027250701561570168},{"text":"That's right.","start":100.384995,"end":101.34499,"sentiment":"neutral","sentiment_score":0.04333576187491417},{"text":"I do see here.","start":101.34499,"end":102.564995,"sentiment":"neutral","sentiment_score":0.03498441446572542}],"sentiment":"neutral","sentiment_score":0.02458959197004636,"num_words":15,"start":96.545,"end":102.564995},{"sentences":[{"text":"But, anyway, let me just check on here.","start":103.34499,"end":106.725,"sentiment":"neutral","sentiment_score":0.016435427358374},{"text":"When are you going or what is the preferred date?","start":107.104996,"end":110.884995,"sentiment":"neutral","sentiment_score":0.004191469959914684},{"text":"Oh, you're ready to go.","start":122.600006,"end":124.22,"sentiment":"positive","sentiment_score":0.5027040779590607},{"text":"Got it.","start":149.06999,"end":149.835,"sentiment":"neutral","sentiment_score":0.12615709006786346},{"text":"So just give me a moment, mister Jason.","start":150.15501,"end":152.315,"sentiment":"neutral","sentiment_score":0.08843552321195602}],"sentiment":"neutral","sentiment_score":0.11050657194220659,"num_words":33,"start":103.34499,"end":152.315},{"sentences":[{"text":"I'll just need to go over to your account.","start":152.315,"end":154.395,"sentiment":"neutral","sentiment_score":0.06953991659813458},{"text":"In that way, we could proceed accordingly.","start":154.395,"end":156.57501,"sentiment":"neutral","sentiment_score":0.09734209946223668},{"text":"Okay?","start":156.71501,"end":157.21501,"sentiment":"neutral","sentiment_score":0.06497679650783539},{"text":"Just bear with me here.","start":157.27501,"end":158.71501,"sentiment":"neutral","sentiment_score":0.08800614923238755},{"text":"Thank you.","start":158.71501,"end":159.535,"sentiment":"positive","sentiment_score":0.5016234219074249}],"sentiment":"neutral","sentiment_score":0.11731284717097878,"num_words":24,"start":152.315,"end":159.535},{"sentences":[{"text":"So much for patiently waiting on the line, mister Jason.","start":284.84,"end":287.72,"sentiment":"positive","sentiment_score":0.5002757847309113},{"text":"So, yeah, I went over to your account, and it shows on the record that your account is under twenty four month contract agreement.","start":287.72,"end":296.285,"sentiment":"neutral","sentiment_score":0.11426882911473513},{"text":"So, technically, your contract will end by next year, 2000 01/06/2027.","start":296.745,"end":304.925,"sentiment":"neutral","sentiment_score":0.06036616184494712},{"text":"No.","start":309.88,"end":310.38,"sentiment":"neutral","sentiment_score":-0.2187953889369965},{"text":"Because I've backtrack your record, and it says on the record when you sign up, you sign in for twenty four month contract.","start":310.44,"end":319.58002,"sentiment":"neutral","sentiment_score":-0.14494729495566824}],"sentiment":"neutral","sentiment_score":0.07038629497738852,"num_words":69,"start":284.84,"end":319.58002},{"sentences":[{"text":"So, technically, if since you're requesting to have it disconnected due to your moving out reason, there is a cancellation fee applied to your account.","start":319.64,"end":332.815,"sentiment":"neutral","sentiment_score":-0.20581418693065642},{"text":"It's still considered a early termination of the service because you will be fulfilling your contract by 01/06/2027.","start":332.815,"end":342.59,"sentiment":"neutral","sentiment_score":-0.16444971991909874},{"text":"This will be your one year and five months to the contract.","start":342.97,"end":350.11,"sentiment":"neutral","sentiment_score":-0.018073078555365402},{"text":"So Yeah.","start":353.025,"end":355.425,"sentiment":"neutral","sentiment_score":-0.011576320510357618},{"text":"Actually, the disconnection fee is $132.","start":355.425,"end":359.205,"sentiment":"neutral","sentiment_score":-0.02259811758995056}],"sentiment":"neutral","sentiment_score":-0.13462012573071416,"num_words":63,"start":319.64,"end":359.205},{"sentences":[{"text":"That's included.","start":359.665,"end":360.565,"sentiment":"neutral","sentiment_score":0.009011783637106419},{"text":"Yeah.","start":363.15,"end":363.65,"sentiment":"neutral","sentiment_score":0.0624411515891552},{"text":"That's the thing also on here because I just wanted to fully organize your account before you move in, of course, for your peace of mind.","start":363.95,"end":373.89,"sentiment":"neutral","sentiment_score":0.26518897998791474},{"text":"Also, your what is this?","start":374.27,"end":376.75,"sentiment":"neutral","sentiment_score":-0.00022830534726381302},{"text":"June?","start":376.75,"end":377.25,"sentiment":"neutral","sentiment_score":-0.03557998687028885}],"sentiment":"neutral","sentiment_score":0.19824733385550125,"num_words":35,"start":359.665,"end":377.25},{"sentences":[{"text":"It's still unpaid because we tried to process the payment.","start":377.405,"end":380.86502,"sentiment":"neutral","sentiment_score":-0.2055712565779686},{"text":"It's declined due to insufficient funds.","start":380.92502,"end":384.30502,"sentiment":"neutral","sentiment_score":-0.25386128077904385},{"text":"Okay.","start":400.94998,"end":401.44998,"sentiment":"neutral","sentiment_score":-0.05259805917739868},{"text":"Oh, okay.","start":414.725,"end":415.52502,"sentiment":"neutral","sentiment_score":0.07815097644925117},{"text":"Got it.","start":415.52502,"end":415.92502,"sentiment":"neutral","sentiment_score":0.12142938002943993}],"sentiment":"neutral","sentiment_score":-0.1539198855559031,"num_words":21,"start":377.405,"end":415.92502},{"sentences":[{"text":"So here's what I can do for you.","start":415.92502,"end":418.185,"sentiment":"neutral","sentiment_score":0.19498217478394508},{"text":"Today, how much can you pay?","start":419.51,"end":421.93002,"sentiment":"neutral","sentiment_score":0.052451989923914276},{"text":"Because you re you you really need to pay the June because it's already overdue.","start":421.99002,"end":427.29,"sentiment":"neutral","sentiment_score":-0.10025981689492862},{"text":"Reason I tried to call you as well yesterday, if you see your missed call.","start":427.67,"end":432.385,"sentiment":"neutral","sentiment_score":-0.0608857087790966},{"text":"And then just tell me the date of your split payment for the $1.32 so I can have it notated on your account and inform Sure.","start":433.165,"end":446.14502,"sentiment":"neutral","sentiment_score":0.018533121149700422}],"sentiment":"neutral","sentiment_score":-0.000867891391473157,"num_words":70,"start":415.92502,"end":446.14502},{"sentences":[{"text":"July '12.","start":461.625,"end":462.765,"sentiment":"neutral","sentiment_score":0.04890041798353195},{"text":"July 16.","start":484.19,"end":485.25,"sentiment":"neutral","sentiment_score":0.031131643801927567},{"text":"Okay.","start":485.47,"end":485.95,"sentiment":"neutral","sentiment_score":0.05000416934490204},{"text":"I'm taking note.","start":485.95,"end":487.07,"sentiment":"neutral","sentiment_score":0.037634123116731644},{"text":"Just bear with me.","start":487.07,"end":487.95,"sentiment":"neutral","sentiment_score":0.022521168924868107}],"sentiment":"neutral","sentiment_score":0.0344212781637907,"num_words":12,"start":461.625,"end":487.95},{"sentences":[{"text":"Alright?","start":487.95,"end":488.45,"sentiment":"neutral","sentiment_score":0.06765439361333847},{"text":"So thank you so much.","start":488.59003,"end":491.41,"sentiment":"positive","sentiment_score":0.5048072040081024},{"text":"70 60 two.","start":492.33502,"end":494.27502,"sentiment":"neutral","sentiment_score":0.12558864057064056},{"text":"Yeah.","start":496.17502,"end":496.67502,"sentiment":"neutral","sentiment_score":0.08776459097862244},{"text":"Uh-huh.","start":498.975,"end":499.475,"sentiment":"neutral","sentiment_score":0.06299566477537155}],"sentiment":"neutral","sentiment_score":0.28356514464725147,"num_words":11,"start":487.95,"end":499.475},{"sentences":[{"text":"Uh-huh.","start":500.575,"end":501.075,"sentiment":"neutral","sentiment_score":0.05787184461951256},{"text":"Uh-huh.","start":506.33502,"end":506.73502,"sentiment":"neutral","sentiment_score":0.0625515952706337},{"text":"Alright.","start":506.73502,"end":507.23502,"sentiment":"neutral","sentiment_score":0.22450435161590576},{"text":"Thank you.","start":507.40997,"end":507.81,"sentiment":"positive","sentiment_score":0.393165186047554},{"text":"And today, we can process your payment for your June?","start":507.81,"end":510.94998,"sentiment":"neutral","sentiment_score":0.1604922167956829}],"sentiment":"neutral","sentiment_score":0.18241202210386595,"num_words":15,"start":500.575,"end":510.94998},{"sentences":[{"text":"It's overdue.","start":513.97,"end":515.11,"sentiment":"neutral","sentiment_score":-0.08901223540306091},{"text":"Oh.","start":542.88,"end":543.38,"sentiment":"neutral","sentiment_score":-0.0900898352265358},{"text":"Oh, okay.","start":573.83997,"end":574.63995,"sentiment":"neutral","sentiment_score":0.11502399668097496},{"text":"So you're telling me you won't be because I'm fine with this.","start":574.63995,"end":578.95996,"sentiment":"neutral","sentiment_score":0.13711308501660824},{"text":"The one $132, I'm fine to have it split into two, which is July 2, $70, and July 16, $62.","start":578.95996,"end":589.535,"sentiment":"neutral","sentiment_score":0.13618041556328536}],"sentiment":"neutral","sentiment_score":0.11705132483227833,"num_words":37,"start":513.97,"end":589.535},{"sentences":[{"text":"As a courtesy, I will make your invoice for the cancellation due for this date, This to show to our back end accounts that we've already scheduled this.","start":589.755,"end":600.81,"sentiment":"neutral","sentiment_score":0.13095210026949644},{"text":"So technically, you will be receiving two separate invoice for the cancellation because we are part ways for this for two.","start":600.81,"end":610.995,"sentiment":"neutral","sentiment_score":0.13639102556875773},{"text":"Okay?","start":610.995,"end":611.475,"sentiment":"neutral","sentiment_score":0.1384400725364685},{"text":"And then I will put the exact due date you requested to make sure it's processed smoothly.","start":611.475,"end":617.815,"sentiment":"neutral","sentiment_score":0.23489287933882544},{"text":"However, in reference with June, I cannot make any adjustment because you know what?","start":618.51495,"end":625.26,"sentiment":"neutral","sentiment_score":-0.22215963966612304}],"sentiment":"neutral","sentiment_score":0.09323770877111841,"num_words":81,"start":589.755,"end":625.26},{"sentences":[{"text":"Our process is once the customer is requesting for cancellation, the outstanding invoices should be paid, especially the Internet service invoice.","start":625.26,"end":637.44,"sentiment":"neutral","sentiment_score":-0.13912329042241686},{"text":"Yeah.","start":654.58,"end":655.08,"sentiment":"neutral","sentiment_score":-0.12004701793193816},{"text":"Oh, I see.","start":655.14,"end":656.04004,"sentiment":"neutral","sentiment_score":-0.2413869102795919},{"text":"So, yeah, I'm thinking what what I can do on this.","start":656.26,"end":662.28,"sentiment":"neutral","sentiment_score":-0.2659303681416945},{"text":"When is your target date to have your services canceled?","start":663.215,"end":667.23505,"sentiment":"neutral","sentiment_score":-0.1122286707162857}],"sentiment":"neutral","sentiment_score":-0.16985473052962966,"num_words":46,"start":625.26,"end":667.23505},{"sentences":[{"text":"Right.","start":671.055,"end":671.455,"sentiment":"neutral","sentiment_score":-0.010348768904805183},{"text":"Today.","start":671.455,"end":671.935,"sentiment":"neutral","sentiment_score":0.00681530125439167},{"text":"Right?","start":671.935,"end":672.435,"sentiment":"neutral","sentiment_score":0.019337084144353867},{"text":"Yeah.","start":673.53503,"end":673.85504,"sentiment":"neutral","sentiment_score":0.029136259108781815},{"text":"Today.","start":673.85504,"end":674.35504,"sentiment":"neutral","sentiment_score":0.027254261076450348}],"sentiment":"neutral","sentiment_score":0.014438827335834504,"num_words":5,"start":671.055,"end":674.35504},{"sentences":[{"text":"Yeah.","start":675.46,"end":675.77997,"sentiment":"neutral","sentiment_score":0.02319260686635971},{"text":"Correct.","start":675.77997,"end":676.1,"sentiment":"neutral","sentiment_score":-0.006630808115005493},{"text":"Because I'm really concerned on this.","start":676.1,"end":678.52,"sentiment":"neutral","sentiment_score":-0.31318846096595127},{"text":"Because if you're able to pay your June invoice, I can talk to our tech department to have it canceled.","start":678.66,"end":688.27997,"sentiment":"neutral","sentiment_score":-0.23294295147061347},{"text":"Because if the invoice was not unpaid, I'm not certain if they will do it.","start":688.895,"end":695.555,"sentiment":"neutral","sentiment_score":-0.32671719789505005}],"sentiment":"neutral","sentiment_score":-0.26563223174145056,"num_words":43,"start":675.46,"end":695.555},{"sentences":[{"text":"So if we will not cancel the service until your invoice has been paid, The recurring will be continue, like, by next month.","start":695.695,"end":704.79004,"sentiment":"neutral","sentiment_score":-0.14378017834995105},{"text":"If it's not canceled, you will be receiving another invoice for July because it's a recurring invoice which still showing active from the system and to the network.","start":704.79004,"end":714.81,"sentiment":"neutral","sentiment_score":0.03233833757362196},{"text":"So at least you can pay the June.","start":714.87,"end":718.52496,"sentiment":"neutral","sentiment_score":0.1816251901909709},{"text":"In that way, we can I can talk to our tech department to have your services canceled?","start":718.825,"end":725.725,"sentiment":"neutral","sentiment_score":0.1264361362246906},{"text":"And then following this January, I can adjust the invoice for two parts.","start":725.865,"end":733.83,"sentiment":"neutral","sentiment_score":0.06020513635415297}],"sentiment":"neutral","sentiment_score":0.022287774831056595,"num_words":89,"start":695.695,"end":733.83},{"sentences":[{"text":"And, also, are you for the one thirty two that we set up by next month, are you going to use your card or bank details so we can have it saved?","start":737.41003,"end":754.915,"sentiment":"neutral","sentiment_score":0.09055026166606694},{"text":"Okay.","start":756.815,"end":757.13495,"sentiment":"neutral","sentiment_score":0.005612674169242382},{"text":"Let me check here.","start":757.13495,"end":758.4,"sentiment":"neutral","sentiment_score":0.010381638305261731},{"text":"We have the last four.","start":759.60004,"end":760.72003,"sentiment":"neutral","sentiment_score":0.0029873913154006004},{"text":"Can you tell me the last four, please?","start":760.72003,"end":762.74005,"sentiment":"neutral","sentiment_score":0.0009890074143186212}],"sentiment":"neutral","sentiment_score":0.05935193233191967,"num_words":50,"start":737.41003,"end":762.74005},{"sentences":[{"text":"Yeah.","start":765.60004,"end":766.10004,"sentiment":"neutral","sentiment_score":0.0027804896235466003},{"text":"Oh, we don't have that.","start":787.57,"end":789.57,"sentiment":"neutral","sentiment_score":-0.1355055332183838},{"text":"We don't have that on the system.","start":789.57,"end":791.43005,"sentiment":"neutral","sentiment_score":-0.1290598532983235},{"text":"What we have is 2700.","start":791.89,"end":794.95,"sentiment":"neutral","sentiment_score":-0.07170445546507835},{"text":"Yeah.","start":797.25,"end":797.75,"sentiment":"neutral","sentiment_score":-0.023767143487930294}],"sentiment":"neutral","sentiment_score":-0.10318187212473467,"num_words":19,"start":765.60004,"end":797.75},{"sentences":[{"text":"Maybe the one you used prior to your payments, but we don't have the one you mentioned.","start":799.495,"end":806.955,"sentiment":"neutral","sentiment_score":-0.05641173242646105},{"text":"Or you can provide me the updated one so I can just put on here because every time I try to call you, your phone, it's be digital.","start":815.64,"end":835.595,"sentiment":"neutral","sentiment_score":-0.040543743542262485},{"text":"Mm-mm.","start":860.735,"end":861.235,"sentiment":"neutral","sentiment_score":-0.20131941139698029},{"text":"Yeah.","start":865.14996,"end":865.47,"sentiment":"neutral","sentiment_score":-0.1772938370704651},{"text":"A lot of things.","start":865.47,"end":866.52997,"sentiment":"neutral","sentiment_score":-0.19303123094141483}],"sentiment":"neutral","sentiment_score":-0.06362671456208416,"num_words":51,"start":799.495,"end":866.52997},{"sentences":[{"text":"Mm-mm.","start":867.79,"end":868.29,"sentiment":"neutral","sentiment_score":-0.0018260572105646131},{"text":"Mhmm.","start":943.485,"end":943.985,"sentiment":"neutral","sentiment_score":0.03688737004995346},{"text":"Yeah.","start":944.045,"end":944.445,"sentiment":"neutral","sentiment_score":0.0827542096376419},{"text":"And thank you so much for sharing sharing those details.","start":944.445,"end":948.625,"sentiment":"neutral","sentiment_score":0.31663642823696136},{"text":"And I hope by this time you are fully recovered, and I hope that everything will put into place to your moving in process.","start":948.84503,"end":957.95996,"sentiment":"neutral","sentiment_score":0.2732122785722216}],"sentiment":"neutral","sentiment_score":0.2659803916372963,"num_words":37,"start":867.79,"end":957.95996},{"sentences":[{"text":"Yes.","start":991.44,"end":991.94,"sentiment":"neutral","sentiment_score":-0.051165737211704254},{"text":"I understand.","start":1004.075,"end":1004.73505,"sentiment":"neutral","sentiment_score":-0.010199295356869698},{"text":"Mm-mm.","start":1021.37994,"end":1021.87994,"sentiment":"neutral","sentiment_score":-0.055056918412446976},{"text":"Oh, okay.","start":1025.455,"end":1026.275,"sentiment":"neutral","sentiment_score":-0.07053649052977562},{"text":"So you cannot do until the thirtieth.","start":1026.335,"end":1029.235,"sentiment":"neutral","sentiment_score":-0.16901587482009614}],"sentiment":"neutral","sentiment_score":-0.11160041162600884,"num_words":13,"start":991.44,"end":1029.235},{"sentences":[{"text":"In that way, we can cancel that time, and then you could avoid another invoice for recurring by July 1?","start":1029.375,"end":1037.79,"sentiment":"neutral","sentiment_score":-0.025832238700240852},{"text":"Because that's the that's my personal agenda because I'm very concerned with you.","start":1037.8501,"end":1044.41,"sentiment":"negative","sentiment_score":-0.337454134455094},{"text":"As I've mentioned, you're one of our valid customer.","start":1044.41,"end":1047.0701,"sentiment":"neutral","sentiment_score":-0.11793586197826597},{"text":"Reason why I'm trying to figure out what we can do on this June invoice is because I don't want you to, occur another invoice for tonight.","start":1047.37,"end":1058.885,"sentiment":"neutral","sentiment_score":-0.20049649118273347},{"text":"Okay.","start":1089.405,"end":1089.885,"sentiment":"neutral","sentiment_score":-0.043543994426727295}],"sentiment":"neutral","sentiment_score":-0.16317029337265662,"num_words":70,"start":1029.375,"end":1089.885},{"sentences":[{"text":"So no way to do it on the thirtieth of this month?","start":1089.885,"end":1093.89,"sentiment":"neutral","sentiment_score":-0.05239857314154506},{"text":"Yes.","start":1097.17,"end":1097.67,"sentiment":"neutral","sentiment_score":0.03754832595586777},{"text":"June 30 for your June invoice, and then Okay.","start":1098.85,"end":1137.045,"sentiment":"neutral","sentiment_score":0.03619434663818942},{"text":"So the the conclusion that we have is June 30, you will be making a payment for your June invoice, 70 $9.95 cents.","start":1137.1051,"end":1149.51,"sentiment":"neutral","sentiment_score":0.08751203476086906},{"text":"So once we've received or once we process the payment, we will go ahead and endorse your account to our tech rep to have your services canceled.","start":1149.83,"end":1160.01,"sentiment":"neutral","sentiment_score":0.07736080112280669}],"sentiment":"neutral","sentiment_score":0.0532782360807889,"num_words":72,"start":1089.885,"end":1160.01},{"sentences":[{"text":"In that way, you will not receive another recurring invoice for Internet by July 1.","start":1160.39,"end":1166.2051,"sentiment":"neutral","sentiment_score":0.08473298872510591},{"text":"And then after this call, you will be receiving two parts invoice for your cancellation, 70 dollars due July 2 and $62 due July 16.","start":1166.205,"end":1180.8201,"sentiment":"neutral","sentiment_score":0.06781944818794727},{"text":"Alright.","start":1182.56,"end":1183.04,"sentiment":"neutral","sentiment_score":0.17270247638225555},{"text":"And would you like me to get your payment method so I can save it on your account?","start":1183.04,"end":1188.18,"sentiment":"neutral","sentiment_score":0.10112514264053768},{"text":"Or I'll just I'm sorry.","start":1188.7201,"end":1191.54,"sentiment":"neutral","sentiment_score":-0.013540498167276382}],"sentiment":"neutral","sentiment_score":0.0764333373226691,"num_words":64,"start":1160.39,"end":1191.54},{"sentences":[{"text":"Yeah.","start":1219.77,"end":1220.09,"sentiment":"neutral","sentiment_score":0.04490316659212112},{"text":"The one you have on record.","start":1220.09,"end":1221.71,"sentiment":"neutral","sentiment_score":0.03846177986512581},{"text":"Alright.","start":1226.995,"end":1227.475,"sentiment":"neutral","sentiment_score":0.17361673712730408},{"text":"So you will just fund this card, and we'll do your okay.","start":1227.475,"end":1234.055,"sentiment":"neutral","sentiment_score":0.18890798091888428},{"text":"Sure.","start":1234.1951,"end":1234.5951,"sentiment":"positive","sentiment_score":0.362770676612854}],"sentiment":"neutral","sentiment_score":0.14661700145474502,"num_words":21,"start":1219.77,"end":1234.5951},{"sentences":[{"text":"Sure.","start":1234.5951,"end":1235.0951,"sentiment":"positive","sentiment_score":0.3974674344062805},{"text":"So, yeah, that's the best thing we can do on here.","start":1235.155,"end":1239.68,"sentiment":"positive","sentiment_score":0.5375316901640459},{"text":"So I'll take care of your account.","start":1239.68,"end":1241.6,"sentiment":"positive","sentiment_score":0.3334015565259116},{"text":"Okay?","start":1241.6,"end":1241.92,"sentiment":"neutral","sentiment_score":0.14167582988739014},{"text":"And then if there's any problem on the thirtieth, I will just reach out to you, but wait for your invoice for what we've arranged for your outstanding.","start":1241.92,"end":1253.025,"sentiment":"neutral","sentiment_score":0.008163124056799071}],"sentiment":"neutral","sentiment_score":0.18779937969520688,"num_words":48,"start":1234.5951,"end":1253.025},{"sentences":[{"text":"Okay?","start":1253.0851,"end":1253.5851,"sentiment":"neutral","sentiment_score":0.03245868533849716},{"text":"So, again, once we process your June payment for Internet service, we will go ahead and do the cancellation as well.","start":1253.805,"end":1261.885,"sentiment":"neutral","sentiment_score":-0.03243305072897956},{"text":"Okay?","start":1261.885,"end":1262.385,"sentiment":"neutral","sentiment_score":0.004912953823804855},{"text":"Alright.","start":1263.5651,"end":1264.0651,"sentiment":"neutral","sentiment_score":0.03353734314441681},{"text":"Router.","start":1270.39,"end":1270.89,"sentiment":"neutral","sentiment_score":-0.013211768120527267}],"sentiment":"neutral","sentiment_score":-0.02493587404489517,"num_words":25,"start":1253.0851,"end":1270.89},{"sentences":[{"text":"Oh, no.","start":1270.95,"end":1271.35,"sentiment":"neutral","sentiment_score":-0.0669718086719513},{"text":"No.","start":1271.35,"end":1271.51,"sentiment":"neutral","sentiment_score":-0.1273878812789917},{"text":"No.","start":1271.51,"end":1271.75,"sentiment":"neutral","sentiment_score":-0.13737046718597412},{"text":"You can have it because we've we don't ask to send back use router more than a week, so you can keep yours.","start":1271.75,"end":1281.7051,"sentiment":"neutral","sentiment_score":-0.019028548961100372},{"text":"Maybe you can use for your future you needs.","start":1281.925,"end":1286.745,"sentiment":"neutral","sentiment_score":0.19491339371436173}],"sentiment":"neutral","sentiment_score":0.025496165319863293,"num_words":36,"start":1270.95,"end":1286.745},{"sentences":[{"text":"Mm-mm.","start":1292.3401,"end":1292.8401,"sentiment":"neutral","sentiment_score":-0.08357700705528259},{"text":"Yeah.","start":1299.2201,"end":1299.7201,"sentiment":"neutral","sentiment_score":-0.05954669788479805},{"text":"They arrange it.","start":1299.78,"end":1300.92,"sentiment":"neutral","sentiment_score":-0.10014874736467998},{"text":"Included in the arrangement.","start":1307.875,"end":1309.255,"sentiment":"neutral","sentiment_score":0.02259463374502957},{"text":"Uh-huh.","start":1312.3551,"end":1312.8551,"sentiment":"neutral","sentiment_score":-0.010036050342023373}],"sentiment":"neutral","sentiment_score":-0.03632274623960256,"num_words":10,"start":1292.3401,"end":1312.8551},{"sentences":[{"text":"Mm-mm.","start":1313.4751,"end":1313.9751,"sentiment":"neutral","sentiment_score":0.003735134145244956},{"text":"Mm-mm.","start":1322.1001,"end":1322.6001,"sentiment":"neutral","sentiment_score":-0.11540602892637251},{"text":"Yeah.","start":1331.085,"end":1331.325,"sentiment":"neutral","sentiment_score":0.16742733120918274},{"text":"Thank you so much for asking, but yeah.","start":1331.325,"end":1333.725,"sentiment":"positive","sentiment_score":0.44832560420036316},{"text":"You can keep that one, and it's it's still a good one, so you can use it for future.","start":1333.725,"end":1340.865,"sentiment":"positive","sentiment_score":0.4137113455094789}],"sentiment":"positive","sentiment_score":0.383429227823702,"num_words":30,"start":1313.4751,"end":1340.865},{"sentences":[{"text":"K.","start":1342.125,"end":1342.525,"sentiment":"neutral","sentiment_score":0.11475588381290436},{"text":"Yeah.","start":1342.525,"end":1343.025,"sentiment":"neutral","sentiment_score":0.05299675464630127},{"text":"And then what else?","start":1343.28,"end":1345.06,"sentiment":"neutral","sentiment_score":0.02694690227508545},{"text":"So, yeah, that's it.","start":1345.12,"end":1346.9601,"sentiment":"neutral","sentiment_score":0.03466392261907458},{"text":"I I really appreciate your time giving us a call informing us what happened, your situation.","start":1346.9601,"end":1352.26,"sentiment":"neutral","sentiment_score":0.2682444294914603}],"sentiment":"neutral","sentiment_score":0.18100410807304657,"num_words":26,"start":1342.125,"end":1352.26},{"sentences":[{"text":"Yeah.","start":1357.105,"end":1357.605,"sentiment":"neutral","sentiment_score":0.05232135206460953},{"text":"Okay.","start":1403.89,"end":1404.37,"sentiment":"neutral","sentiment_score":0.268374502658844},{"text":"Thank you so much for those, and we really appreciate the time you spent with Airtel, Jason.","start":1404.37,"end":1410.3099,"sentiment":"positive","sentiment_score":0.5073726527831134},{"text":"And in case if you need our assistance in the future or services or you can refer us to your friends, families, please do so, and we'd love to welcome theirs.","start":1410.53,"end":1420.625,"sentiment":"neutral","sentiment_score":0.2325429041539469},{"text":"Okay.","start":1428.86,"end":1429.36,"sentiment":"neutral","sentiment_score":0.29278039932250977}],"sentiment":"neutral","sentiment_score":0.3225027721594362,"num_words":51,"start":1357.105,"end":1429.36},{"sentences":[{"text":"That's perfect.","start":1429.4199,"end":1430.32,"sentiment":"positive","sentiment_score":0.4410966485738754},{"text":"Okay.","start":1436.2999,"end":1436.7999,"sentiment":"positive","sentiment_score":0.3478326201438904},{"text":"You're most welcome.","start":1437.58,"end":1438.7,"sentiment":"neutral","sentiment_score":0.285829891761144},{"text":"And, Jason, I thought while we are ending this conversation so just keep note, I'll just send the part ways invoice for your cancellation by Friday.","start":1438.7,"end":1449.395,"sentiment":"neutral","sentiment_score":0.04871140255664404},{"text":"In that way, it will not still show from the system earliest.","start":1450.095,"end":1454.115,"sentiment":"neutral","sentiment_score":0.006104077057292064}],"sentiment":"neutral","sentiment_score":0.0778922950848937,"num_words":44,"start":1429.4199,"end":1454.115},{"sentences":[{"text":"Okay?","start":1454.335,"end":1454.735,"sentiment":"neutral","sentiment_score":0.014561953954398632},{"text":"It's still early since we will do it on July 2 and July 16.","start":1454.735,"end":1459.3098,"sentiment":"neutral","sentiment_score":0.03447045172963824},{"text":"So you will receive it by Friday, okay, to your email.","start":1459.53,"end":1462.99,"sentiment":"neutral","sentiment_score":0.04446150142360817},{"text":"Sure.","start":1467.77,"end":1468.27,"sentiment":"neutral","sentiment_score":0.08545857667922974},{"text":"Mhmm.","start":1473.4651,"end":1473.9651,"sentiment":"neutral","sentiment_score":0.023656873032450676}],"sentiment":"neutral","sentiment_score":0.03911929441216801,"num_words":28,"start":1454.335,"end":1473.9651},{"sentences":[{"text":"Mhmm.","start":1480.89,"end":1481.39,"sentiment":"neutral","sentiment_score":0.007967128418385983},{"text":"Mhmm.","start":1493.4501,"end":1493.7001,"sentiment":"neutral","sentiment_score":0.005674510262906551},{"text":"Mhmm.","start":1493.7001,"end":1494.2001,"sentiment":"neutral","sentiment_score":0.011935985647141932},{"text":"No.","start":1500.0249,"end":1500.5249,"sentiment":"neutral","sentiment_score":-0.17626629769802094},{"text":"They will not able to use it because she will be getting your router.","start":1500.585,"end":1505.085,"sentiment":"neutral","sentiment_score":-0.2591068276337215}],"sentiment":"neutral","sentiment_score":-0.20989912556898263,"num_words":18,"start":1480.89,"end":1505.085},{"sentences":[{"text":"Once you turn off your router and bring with you, they cannot use the active one.","start":1505.5449,"end":1511.85,"sentiment":"neutral","sentiment_score":-0.16955179907381535},{"text":"That's correct.","start":1516.79,"end":1517.51,"sentiment":"neutral","sentiment_score":0.0066800955682992935},{"text":"Because we preconfigured your own router.","start":1517.51,"end":1520.39,"sentiment":"neutral","sentiment_score":0.0004929626205315193},{"text":"We put in your credentials there that's owned exclusively for you so they cannot use unless they do have the credential and configure it, the username and password.","start":1520.39,"end":1531.4249,"sentiment":"neutral","sentiment_score":-0.012352747684677265},{"text":"Correct.","start":1533.245,"end":1533.745,"sentiment":"neutral","sentiment_score":0.16412699222564697}],"sentiment":"neutral","sentiment_score":-0.05430680681635046,"num_words":53,"start":1505.5449,"end":1533.745},{"sentences":[{"text":"They will not.","start":1535.97,"end":1536.85,"sentiment":"neutral","sentiment_score":0.09896925836801529},{"text":"And please don't forget to get your router.","start":1536.85,"end":1539.49,"sentiment":"neutral","sentiment_score":0.06289798300713301},{"text":"Okay?","start":1539.49,"end":1539.89,"sentiment":"neutral","sentiment_score":0.054557062685489655},{"text":"Bring with you your router.","start":1539.89,"end":1541.35,"sentiment":"neutral","sentiment_score":0.044785229861736296},{"text":"You're ready to go.","start":1545.01,"end":1546.39,"sentiment":"neutral","sentiment_score":0.04452033247798681}],"sentiment":"neutral","sentiment_score":0.059840770527010874,"num_words":21,"start":1535.97,"end":1546.39},{"sentences":[{"text":"Uh-huh.","start":1555.515,"end":1555.595,"sentiment":"neutral","sentiment_score":-0.033810000866651535},{"text":"Okay.","start":1555.595,"end":1556.095,"sentiment":"neutral","sentiment_score":-0.04081602394580841},{"text":"Okay.","start":1561.14,"end":1561.54,"sentiment":"neutral","sentiment_score":-0.038995012640953064},{"text":"Yeah.","start":1561.54,"end":1561.7001,"sentiment":"neutral","sentiment_score":-0.05381903797388077},{"text":"I will tell our tech department.","start":1561.7001,"end":1565.3201,"sentiment":"neutral","sentiment_score":-0.06980389046172301}],"sentiment":"neutral","sentiment_score":-0.058626341819763186,"num_words":10,"start":1555.515,"end":1565.3201},{"sentences":[{"text":"But, yeah, that's the arrangement we have.","start":1565.38,"end":1567.3,"sentiment":"neutral","sentiment_score":-0.03090240859559604},{"text":"June 30, we'll process the payment.","start":1567.3,"end":1569.2401,"sentiment":"neutral","sentiment_score":-0.0166638963855803},{"text":"Once done, your June, we'll cancel the services officially, and we'll send you the cancellation confirmation through email as well for your reference.","start":1569.3,"end":1579.575,"sentiment":"neutral","sentiment_score":-0.0188895960378906},{"text":"And then you will be receiving the cancellation invoice part two parts on Friday, okay, to be due on July 2 and July 16.","start":1580.0349,"end":1588.7749,"sentiment":"neutral","sentiment_score":0.060669501001636185},{"text":"Okay.","start":1590.9,"end":1591.4,"sentiment":"positive","sentiment_score":0.47158128023147583}],"sentiment":"neutral","sentiment_score":0.019293251752731253,"num_words":61,"start":1565.38,"end":1591.4},{"sentences":[{"text":"Thank you so much, Jason.","start":1592.74,"end":1594.2,"sentiment":"positive","sentiment_score":0.8780357599258423},{"text":"Please have a good one.","start":1594.34,"end":1596.04,"sentiment":"positive","sentiment_score":0.8050077438354493},{"text":"Be safe and be healthy.","start":1596.1,"end":1597.7999,"sentiment":"positive","sentiment_score":0.6472323060035705},{"text":"Bye bye.","start":1598.26,"end":1599.0,"sentiment":"neutral","sentiment_score":0.3050950616598129}],"sentiment":"positive","sentiment_score":0.7212687748319963,"num_words":17,"start":1592.74,"end":1599.0}]}}]},{"alternatives":[{"transcript":"Yes. Hello? Sorry? Yeah. I'd like to disconnect my service, please. Oh, it's okay. I'm I'm moving out, and the place I'm moving to has already Internet. So I don't have any control at the new place. Yep. Yep. Yeah. I don't know who they're connected with, but their property already comes with Internet service. Yeah. It's included. Yeah. Yep. Yep. Yep. Jason Aard, a, t t, a r d, and my date of birth is twenty fifth of ninth seventy three. Yeah. I I am too. I absolutely love Airtel. So I've been connected from the start since I'm new to you. So I'm yeah. Yeah. Yeah. Well, I'm I'm I'm not moving out for two weeks, but I'm not gonna be here at the unit. The unit has already been packed up in boxes and ready to go. Yeah. I'm I'm already I'm packed and ready to go with my personal stuff. So the unit will be switched off with power and everything like that as of today because I won't be here. I'm flying to Melbourne this afternoon. So the unit will be empty of everything. So yep. That's alright. Yep. Sure. That's okay. Oh, okay. I thought I was just on a monthly basis contract. How much is the disconnection fee? Can I pay can I pay that off? Yep. Yeah. Because I didn't think because I thought I was on a monthly contract. I I that's why I haven't paid it yet because I knew I was moving out, and I was supposed to do it this week sometime, but I've only had the chance to do it today. So I wasn't sure of that, but I'm happy to pay that $130, but you're gonna have to give me time to pay it pay it off. So I can pay it maybe over in two installments? Okay. Well, I could pay hang on a minute. Let me look at my calendar. A minute. Calendar. Hang on. Thursday. I get paid Thursday to the July 2. I can do a payment then on the July 2. I get paid I I can get yeah. July 2, I can make a payment. So I can do hang on. $100,150 50. I can do say, I can do $70 on the July 2. And then on the July 16, I can make the final payment. Yeah. Yeah. That's okay. So I can pay it, like, on two installments. I can do the July 2 and the sixteenth of July when I get paid my pension, and I can just pay it off then. I can just make the two payments then. I haven't oh, god. Yeah. I know. I just can you add it to the the $130? That way I can just say, like, say, what is it? $80, 130, that's $2.10. So I can just make the payments. Like, I can make a payment pay payment plan, like, start on the July 2. Because, like, I I I didn't think I had to pay that because I was totally on the impression that I was on monthly plan. But at least I can pay like I said, I can start paying on the July 2. That's what I can start by. So if I can make a payment on July 2 and pay $70 on the July 2 and then pay 70 on the sixteenth and then pay another 70 on the thirtieth. And then how much does that leave me? Yep. Yep. Yep. Yes. Yeah. Yes. Yes. Yes. Yes. Yep. Yeah. I do I do understand that. It's just that I didn't think I didn't think, you know, I was paying it because I thought I was on a month to month plan. That's why I didn't think I was going to make that payment, and I've made payment to other things. So I'm unable to make that payment today. So that's that's what I'm saying. Straight away. I'm I need a chance. Yeah. Like, today as soon as possible. Yep. Yep. Right. Yeah. Yeah. Exactly. Alright. Okay. Yep. The same the same card that I've been paying Last four digits. Hang on a minute. I think it's 15. Hang on a minute. Let me go profile. Card with this card. I don't know. My card. 1535. No. 2700. Which one is that one? Maybe. Hang on a minute. Let me let me go to my card. Yeah. But like I said like I said, I've been yeah. In in in in respect to that, I I did have an operation two weeks ago, so I haven't been in contact with anybody. And and having an operation on my mouth because I do have mouth cancer. So I've been having operations. So in respect to that, I'm very hard to get a hold of when things like that happen. In regards to that, that's the reason why and moving and especially moving with all the hassles of moving on top of that. Last thing on my mind is Internet and worrying about phone calls. I know that doesn't exclude, you know, but I have always tried to make my payment on time. If not, I've always made the payment. I've never missed a payment. I've always made payments. But being the last couple of months have been tough for me. I've really, you know, have gone ahead. I just don't think about other things when I'm worried about, you know, having chemotherapy and, you know, radiation therapy, being in hospital, then moving on top of that. It's just a lot of my head. So in regards to that, that's the reason why I haven't been in contact. But in saying that doesn't excuse the fact that I still have an account with Airtel, and I do honor the payments, and I do make the payments. Sometimes I am late. Alright. Like like I like I like I'm saying, I don't know when I'm gonna be able to make June payment because like I said, money's already been spent. All I can say is that by the July 2, it will be paid, the June payment, and the half of the $132. I can't I can't do any more than that. I wish I could, but I'm one person on a disability pension. So it's it's not like I can pull the money, you know, from a credit card or anything like that. I don't have any means like that. I'm a sole person on a disability pension. I if you just wanna note on the account that June payment will be made on the July 2 with half of the the half of the disconnection fee. Other than that, I can't do any more than that. I'm fine. Yep. Yep. Yep. Yep. No. I don't. I don't either. I don't either. But, I mean, circumstances are in as they are they are circumstances that are not in my control. I I just I wasn't thinking because I had a lot of other stuff on my mind, but that's all I that's all I can suggest is is what I can do at this point. Thirtieth thirtieth paying it. June invoice on the thirtieth. I can try I can try to make the payment on the June 30. Like I said, I I would try to make the payment. Hang on. Let's see. I'll get that on that on the twenty fourth. Okay. Go ahead and put down on the June 30, I will make June's payment. Yes. Yes. Yes. Yep. Okay. Yep. Okay. Yep. Yeah. Yep. That's correct. Yeah. Hang on a minute. I'll just pull up the hang on. Services. What was your credit card to the was it 2700? Yeah. Take that one take that one on record. I've got I've still got that account. Yes. Exactly. Yeah. Yes. Okay. Okay. Yep. Yep. Okay. Okay. Yep. Yep. Okay. No problem. Now in regards to the router, do you want that sent back? Okay. Alright. Alright. Well, all I see all I see in charge of that is being up to the property manager who they decide to go with Internet. Because like I said, I'm not paying for Internet at the new place. So I won't yeah. So it's already in what do you call it? It's already included in the in the arrangement that I have at the new place. But, yeah, I just thought because the router that you gave me is a good one, and I've still got the box and everything. I thought you might want it back, but because some companies do ask for it back. So, yeah, I thought I'd ask anyway. Okay. Yeah. It is it is a good ride. I've what I've been told. So no problem, mate. Well, I'm sorry. I'm sorry. I am I'm sorry. I have to cancel my contract. I would love to stay with Airtel. I love Airtel. Like I said, I've been with them for a while, and I've had a lot of good times with the guy. I can't remember his name, but, yeah, the technical side of it, I can't remember his name, but I've really had good times with him. But, yeah, I've I've loved the service. Yeah. And it's been a good service. Had a few problems, a little problems along the way, but they were fixed, and you'd never let me go off without fixing it. So I'm all good. Yep. Yep. Don't worry. I've I've told people about it. I I tell a couple of friends, and they've taken my your number down. So yeah. So that's that's good. I'll tell them that you're a really good company. So thank you very much for your help. Yes. If you could. Yeah. Yep. Yep. Yep. Alright. No problem. Alright. So so if the just one last question. Once I move out and somebody moves into this unit, if they connect, would they be using Airtel? Like, would they get free Internet? If because if they move in, say a new person moves into this unit that I'm living in, 30827 Flinders, and they plug in a router, will it pick up Airtel, and will they get free Internet because my Internet's still active? Oh, so if they if they plug in a new router, they won't be using my Internet like Airtel. Oh, good. Oh, okay. Oh, good. Yep. Oh, good. So they they might be getting free Internet from me. Yeah. Oh, don't worry. That's already been packed up. It's already been put in the box. So yeah. The routing's been taken away from the NBN box, and it's been packed away. So yeah. So it's the you probably you probably can see the Internet's being turned off here. So yeah. Yep. Yep. Yep. That's correct. Alright. Thank you very much for your help. Thank you. Okay. Bye 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Hello? Sorry? Yeah. I'd like to disconnect my service, please.\n\nOh, it's okay. I'm I'm moving out, and the place I'm moving to has already Internet. So I don't have any control at the new place. Yep. Yep.\n\nYeah. I don't know who they're connected with, but their property already comes with Internet service. Yeah. It's included. Yeah.\n\nYep. Yep. Yep. Jason Aard, a, t t, a r d, and my date of birth is twenty fifth of ninth seventy three. Yeah.\n\nI I am too. I absolutely love Airtel. So I've been connected from the start since I'm new to you. So I'm yeah. Yeah.\n\nYeah. Well, I'm I'm I'm not moving out for two weeks, but I'm not gonna be here at the unit. The unit has already been packed up in boxes and ready to go. Yeah. I'm I'm already I'm packed and ready to go with my personal stuff.\n\nSo the unit will be switched off with power and everything like that as of today because I won't be here. I'm flying to Melbourne this afternoon. So the unit will be empty of everything. So yep. That's alright.\n\nYep. Sure. That's okay. Oh, okay. I thought I was just on a monthly basis contract.\n\nHow much is the disconnection fee? Can I pay can I pay that off? Yep. Yeah. Because I didn't think because I thought I was on a monthly contract.\n\nI I that's why I haven't paid it yet because I knew I was moving out, and I was supposed to do it this week sometime, but I've only had the chance to do it today. So I wasn't sure of that, but I'm happy to pay that $130, but you're gonna have to give me time to pay it pay it off. So I can pay it maybe over in two installments? Okay. Well, I could pay hang on a minute.\n\nLet me look at my calendar. A minute. Calendar. Hang on. Thursday.\n\nI get paid Thursday to the July 2. I can do a payment then on the July 2. I get paid I I can get yeah. July 2, I can make a payment. So I can do hang on.\n\n$100,150 50. I can do say, I can do $70 on the July 2. And then on the July 16, I can make the final payment. Yeah. Yeah.\n\nThat's okay. So I can pay it, like, on two installments. I can do the July 2 and the sixteenth of July when I get paid my pension, and I can just pay it off then. I can just make the two payments then. I haven't oh, god.\n\nYeah. I know. I just can you add it to the the $130? That way I can just say, like, say, what is it? $80, 130, that's $2.10.\n\nSo I can just make the payments. Like, I can make a payment pay payment plan, like, start on the July 2. Because, like, I I I didn't think I had to pay that because I was totally on the impression that I was on monthly plan. But at least I can pay like I said, I can start paying on the July 2. That's what I can start by.\n\nSo if I can make a payment on July 2 and pay $70 on the July 2 and then pay 70 on the sixteenth and then pay another 70 on the thirtieth. And then how much does that leave me? Yep. Yep. Yep.\n\nYes. Yeah. Yes. Yes. Yes.\n\nYes. Yep. Yeah. I do I do understand that. It's just that I didn't think I didn't think, you know, I was paying it because I thought I was on a month to month plan.\n\nThat's why I didn't think I was going to make that payment, and I've made payment to other things. So I'm unable to make that payment today. So that's that's what I'm saying. Straight away. I'm I need a chance.\n\nYeah. Like, today as soon as possible. Yep. Yep. Right.\n\nYeah. Yeah. Exactly. Alright. Okay.\n\nYep. The same the same card that I've been paying Last four digits. Hang on a minute. I think it's 15. Hang on a minute.\n\nLet me go profile. Card with this card. I don't know. My card. 1535.\n\nNo. 2700. Which one is that one? Maybe. Hang on a minute.\n\nLet me let me go to my card. Yeah. But like I said like I said, I've been yeah. In in in in respect to that, I I did have an operation two weeks ago, so I haven't been in contact with anybody. And and having an operation on my mouth because I do have mouth cancer.\n\nSo I've been having operations. So in respect to that, I'm very hard to get a hold of when things like that happen. In regards to that, that's the reason why and moving and especially moving with all the hassles of moving on top of that. Last thing on my mind is Internet and worrying about phone calls. I know that doesn't exclude, you know, but I have always tried to make my payment on time.\n\nIf not, I've always made the payment. I've never missed a payment. I've always made payments. But being the last couple of months have been tough for me. I've really, you know, have gone ahead.\n\nI just don't think about other things when I'm worried about, you know, having chemotherapy and, you know, radiation therapy, being in hospital, then moving on top of that. It's just a lot of my head. So in regards to that, that's the reason why I haven't been in contact. But in saying that doesn't excuse the fact that I still have an account with Airtel, and I do honor the payments, and I do make the payments. Sometimes I am late.\n\nAlright. Like like I like I like I'm saying, I don't know when I'm gonna be able to make June payment because like I said, money's already been spent. All I can say is that by the July 2, it will be paid, the June payment, and the half of the $132. I can't I can't do any more than that. I wish I could, but I'm one person on a disability pension.\n\nSo it's it's not like I can pull the money, you know, from a credit card or anything like that. I don't have any means like that. I'm a sole person on a disability pension. I if you just wanna note on the account that June payment will be made on the July 2 with half of the the half of the disconnection fee. Other than that, I can't do any more than that.\n\nI'm fine. Yep. Yep. Yep. Yep.\n\nNo. I don't. I don't either. I don't either. But, I mean, circumstances are in as they are they are circumstances that are not in my control.\n\nI I just I wasn't thinking because I had a lot of other stuff on my mind, but that's all I that's all I can suggest is is what I can do at this point. Thirtieth thirtieth paying it. June invoice on the thirtieth. I can try I can try to make the payment on the June 30. Like I said, I I would try to make the payment.\n\nHang on. Let's see. I'll get that on that on the twenty fourth. Okay. Go ahead and put down on the June 30, I will make June's payment.\n\nYes. Yes. Yes. Yep. Okay.\n\nYep. Okay. Yep. Yeah. Yep.\n\nThat's correct. Yeah. Hang on a minute. I'll just pull up the hang on. Services.\n\nWhat was your credit card to the was it 2700? Yeah. Take that one take that one on record. I've got I've still got that account. Yes.\n\nExactly. Yeah. Yes. Okay. Okay.\n\nYep. Yep. Okay. Okay. Yep.\n\nYep. Okay. No problem. Now in regards to the router, do you want that sent back? Okay.\n\nAlright. Alright. Well, all I see all I see in charge of that is being up to the property manager who they decide to go with Internet. Because like I said, I'm not paying for Internet at the new place. So I won't yeah.\n\nSo it's already in what do you call it? It's already included in the in the arrangement that I have at the new place. But, yeah, I just thought because the router that you gave me is a good one, and I've still got the box and everything. I thought you might want it back, but because some companies do ask for it back. So, yeah, I thought I'd ask anyway.\n\nOkay. Yeah. It is it is a good ride. I've what I've been told. So no problem, mate.\n\nWell, I'm sorry. I'm sorry. I am I'm sorry. I have to cancel my contract. I would love to stay with Airtel.\n\nI love Airtel. Like I said, I've been with them for a while, and I've had a lot of good times with the guy. I can't remember his name, but, yeah, the technical side of it, I can't remember his name, but I've really had good times with him. But, yeah, I've I've loved the service. Yeah.\n\nAnd it's been a good service. Had a few problems, a little problems along the way, but they were fixed, and you'd never let me go off without fixing it. So I'm all good. Yep. Yep.\n\nDon't worry. I've I've told people about it. I I tell a couple of friends, and they've taken my your number down. So yeah. So that's that's good.\n\nI'll tell them that you're a really good company. So thank you very much for your help. Yes. If you could. Yeah.\n\nYep. Yep. Yep. Alright. No problem.\n\nAlright. So so if the just one last question. Once I move out and somebody moves into this unit, if they connect, would they be using Airtel? Like, would they get free Internet? If because if they move in, say a new person moves into this unit that I'm living in, 30827 Flinders, and they plug in a router, will it pick up Airtel, and will they get free Internet because my Internet's still active?\n\nOh, so if they if they plug in a new router, they won't be using my Internet like Airtel. Oh, good. Oh, okay. Oh, good. Yep.\n\nOh, good. So they they might be getting free Internet from me. Yeah. Oh, don't worry. That's already been packed up.\n\nIt's already been put in the box. So yeah. The routing's been taken away from the NBN box, and it's been packed away. So yeah. So it's the you probably you probably can see the Internet's being turned off here.\n\nSo yeah. Yep. Yep. Yep. That's correct.\n\nAlright. Thank you very much for your help. Thank you. Okay. Bye now.","paragraphs":[{"sentences":[{"text":"Yes.","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.057616181671619415},{"text":"Hello?","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.02556896209716797},{"text":"Sorry?","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":-0.004027574323117733},{"text":"Yeah.","start":12.335,"end":12.835,"sentiment":"neutral","sentiment_score":-0.1073041707277298},{"text":"I'd like to disconnect my service, please.","start":13.135,"end":16.355,"sentiment":"neutral","sentiment_score":-0.32470405101776123}],"sentiment":"neutral","sentiment_score":-0.20918863258239898,"num_words":11,"start":5.04,"end":16.355},{"sentences":[{"text":"Oh, it's okay.","start":19.695,"end":20.435,"sentiment":"neutral","sentiment_score":-0.10933471967776616},{"text":"I'm I'm moving out, and the place I'm moving to has already Internet.","start":20.494999,"end":25.715,"sentiment":"neutral","sentiment_score":-0.221253541799692},{"text":"So I don't have any control at the new place.","start":25.775,"end":29.48,"sentiment":"negative","sentiment_score":-0.3383807346224785},{"text":"Yep.","start":43.115,"end":43.615,"sentiment":"neutral","sentiment_score":0.01836768537759781},{"text":"Yep.","start":45.515003,"end":46.015003,"sentiment":"neutral","sentiment_score":0.0015897894045338037}],"sentiment":"neutral","sentiment_score":-0.23457678835256957,"num_words":28,"start":19.695,"end":46.015003},{"sentences":[{"text":"Yeah.","start":48.075,"end":48.395,"sentiment":"neutral","sentiment_score":-0.00907089840620756},{"text":"I don't know who they're connected with, but their property already comes with Internet service.","start":48.395,"end":54.735,"sentiment":"neutral","sentiment_score":-0.0196893739203612},{"text":"Yeah.","start":57.75,"end":57.989998,"sentiment":"neutral","sentiment_score":0.03296547383069992},{"text":"It's included.","start":57.989998,"end":58.809998,"sentiment":"neutral","sentiment_score":0.026929663494229317},{"text":"Yeah.","start":58.949997,"end":59.449997,"sentiment":"neutral","sentiment_score":0.02593664452433586}],"sentiment":"neutral","sentiment_score":-0.009582503093406558,"num_words":20,"start":48.075,"end":59.449997},{"sentences":[{"text":"Yep.","start":66.79,"end":67.29,"sentiment":"neutral","sentiment_score":0.042057570070028305},{"text":"Yep.","start":70.295006,"end":70.795006,"sentiment":"neutral","sentiment_score":0.014860816299915314},{"text":"Yep.","start":71.335,"end":71.835,"sentiment":"neutral","sentiment_score":0.013914051465690136},{"text":"Jason Aard, a, t t, a r d, and my date of birth is twenty fifth of ninth seventy three.","start":71.975006,"end":78.635,"sentiment":"neutral","sentiment_score":0.022134706471115352},{"text":"Yeah.","start":88.86,"end":89.340004,"sentiment":"neutral","sentiment_score":-0.2704073190689087}],"sentiment":"neutral","sentiment_score":0.010129968674543003,"num_words":24,"start":66.79,"end":89.340004},{"sentences":[{"text":"I I am too.","start":89.340004,"end":90.54,"sentiment":"neutral","sentiment_score":-0.2225193902850151},{"text":"I absolutely love Airtel.","start":90.54,"end":92.4,"sentiment":"neutral","sentiment_score":0.23587477207183838},{"text":"So I've been connected from the start since I'm new to you.","start":92.54,"end":96.225006,"sentiment":"neutral","sentiment_score":0.1111576712379853},{"text":"So I'm yeah.","start":96.225006,"end":98.40501,"sentiment":"neutral","sentiment_score":0.020708221942186356},{"text":"Yeah.","start":99.745,"end":100.245,"sentiment":"neutral","sentiment_score":0.023052167147397995}],"sentiment":"neutral","sentiment_score":0.0613537672907114,"num_words":24,"start":89.340004,"end":100.245},{"sentences":[{"text":"Yeah.","start":100.945,"end":101.445,"sentiment":"neutral","sentiment_score":0.0356050468981266},{"text":"Well, I'm I'm I'm not moving out for two weeks, but I'm not gonna be here at the unit.","start":109.869995,"end":117.729996,"sentiment":"neutral","sentiment_score":-0.16743673146457264},{"text":"The unit has already been packed up in boxes and ready to go.","start":118.03,"end":122.85,"sentiment":"neutral","sentiment_score":0.05078938173559996},{"text":"Yeah.","start":124.315,"end":124.795,"sentiment":"positive","sentiment_score":0.3416900932788849},{"text":"I'm I'm already I'm packed and ready to go with my personal stuff.","start":124.795,"end":130.175,"sentiment":"positive","sentiment_score":0.46814262637725246}],"sentiment":"neutral","sentiment_score":0.08387475208121728,"num_words":47,"start":100.945,"end":130.175},{"sentences":[{"text":"So the unit will be switched off with power and everything like that as of today because I won't be here.","start":132.315,"end":139.64,"sentiment":"neutral","sentiment_score":0.060811164655855725},{"text":"I'm flying to Melbourne this afternoon.","start":139.64,"end":142.38,"sentiment":"neutral","sentiment_score":0.07542216374228398},{"text":"So the unit will be empty of everything.","start":142.6,"end":147.58,"sentiment":"neutral","sentiment_score":0.05196245387196541},{"text":"So yep.","start":147.88,"end":153.34,"sentiment":"neutral","sentiment_score":0.08551998808979988},{"text":"That's alright.","start":154.935,"end":155.75499,"sentiment":"neutral","sentiment_score":0.12716906145215034}],"sentiment":"neutral","sentiment_score":0.06591397872528969,"num_words":39,"start":132.315,"end":155.75499},{"sentences":[{"text":"Yep.","start":157.415,"end":157.915,"sentiment":"neutral","sentiment_score":0.07700665295124054},{"text":"Sure.","start":158.375,"end":158.875,"sentiment":"neutral","sentiment_score":0.2435886561870575},{"text":"That's okay.","start":287.72,"end":288.54,"sentiment":"neutral","sentiment_score":0.26789240539073944},{"text":"Oh, okay.","start":305.685,"end":306.24503,"sentiment":"neutral","sentiment_score":-0.004821720067411661},{"text":"I thought I was just on a monthly basis contract.","start":306.24503,"end":310.04,"sentiment":"neutral","sentiment_score":-0.08493252098560333}],"sentiment":"neutral","sentiment_score":-0.0001617831294424832,"num_words":16,"start":157.415,"end":310.04},{"sentences":[{"text":"How much is the disconnection fee?","start":352.295,"end":354.635,"sentiment":"neutral","sentiment_score":-0.015064109116792679},{"text":"Can I pay can I pay that off?","start":359.815,"end":362.075,"sentiment":"neutral","sentiment_score":0.00951327197253704},{"text":"Yep.","start":374.34,"end":374.84,"sentiment":"neutral","sentiment_score":0.019947370514273643},{"text":"Yeah.","start":382.545,"end":383.02502,"sentiment":"neutral","sentiment_score":-0.15736635029315948},{"text":"Because I didn't think because I thought I was on a monthly contract.","start":383.02502,"end":388.68,"sentiment":"neutral","sentiment_score":-0.26096200484495896}],"sentiment":"neutral","sentiment_score":-0.1222139145408211,"num_words":29,"start":352.295,"end":388.68},{"sentences":[{"text":"I I that's why I haven't paid it yet because I knew I was moving out, and I was supposed to do it this week sometime, but I've only had the chance to do it today.","start":388.68,"end":400.06,"sentiment":"neutral","sentiment_score":-0.27653948590159416},{"text":"So I wasn't sure of that, but I'm happy to pay that $130, but you're gonna have to give me time to pay it pay it off.","start":400.12,"end":410.405,"sentiment":"neutral","sentiment_score":-0.10147129661507076},{"text":"So I can pay it maybe over in two installments?","start":410.405,"end":413.385,"sentiment":"neutral","sentiment_score":0.01721899099647999},{"text":"Okay.","start":439.69498,"end":440.19498,"sentiment":"neutral","sentiment_score":0.015724482014775276},{"text":"Well, I could pay hang on a minute.","start":441.535,"end":443.615,"sentiment":"neutral","sentiment_score":0.02465852117165923}],"sentiment":"neutral","sentiment_score":-0.15012151145989575,"num_words":82,"start":388.68,"end":443.615},{"sentences":[{"text":"Let me look at my calendar.","start":443.615,"end":444.995,"sentiment":"neutral","sentiment_score":0.020597203634679317},{"text":"A minute.","start":446.35,"end":447.01,"sentiment":"neutral","sentiment_score":0.02589520998299122},{"text":"Calendar.","start":447.87,"end":448.37,"sentiment":"neutral","sentiment_score":0.02117282897233963},{"text":"Hang on.","start":448.43,"end":449.17,"sentiment":"neutral","sentiment_score":0.015612318180501461},{"text":"Thursday.","start":450.67,"end":451.17,"sentiment":"neutral","sentiment_score":0.02473314106464386}],"sentiment":"neutral","sentiment_score":0.02104202068100373,"num_words":12,"start":443.615,"end":451.17},{"sentences":[{"text":"I get paid Thursday to the July 2.","start":452.75,"end":457.16998,"sentiment":"neutral","sentiment_score":0.04648637259379029},{"text":"I can do a payment then on the July 2.","start":457.47,"end":460.52997,"sentiment":"neutral","sentiment_score":0.06152264252305031},{"text":"I get paid I I can get yeah.","start":461.60498,"end":464.425,"sentiment":"neutral","sentiment_score":0.06702572200447321},{"text":"July 2, I can make a payment.","start":465.04498,"end":467.365,"sentiment":"neutral","sentiment_score":0.09752167974199567},{"text":"So I can do hang on.","start":467.365,"end":469.525,"sentiment":"neutral","sentiment_score":0.08752494491636753}],"sentiment":"neutral","sentiment_score":0.07002883614637913,"num_words":39,"start":452.75,"end":469.525},{"sentences":[{"text":"$100,150 50.","start":469.525,"end":472.82498,"sentiment":"neutral","sentiment_score":0.06595300883054733},{"text":"I can do say, I can do $70 on the July 2.","start":472.965,"end":478.32,"sentiment":"neutral","sentiment_score":0.08964354420701663},{"text":"And then on the July 16, I can make the final payment.","start":478.94,"end":483.2,"sentiment":"neutral","sentiment_score":0.0611530477181077},{"text":"Yeah.","start":485.82,"end":486.32,"sentiment":"neutral","sentiment_score":0.04686887189745903},{"text":"Yeah.","start":488.22,"end":488.7,"sentiment":"neutral","sentiment_score":0.0999995768070221}],"sentiment":"neutral","sentiment_score":0.074583341766681,"num_words":28,"start":469.525,"end":488.7},{"sentences":[{"text":"That's okay.","start":488.7,"end":489.52002,"sentiment":"neutral","sentiment_score":0.32884758710861206},{"text":"So I can pay it, like, on two installments.","start":492.975,"end":495.235,"sentiment":"neutral","sentiment_score":0.09890509148438771},{"text":"I can do the July 2 and the sixteenth of July when I get paid my pension, and I can just pay it off then.","start":495.535,"end":503.85498,"sentiment":"neutral","sentiment_score":0.08329921007156373},{"text":"I can just make the two payments then.","start":503.85498,"end":506.07,"sentiment":"neutral","sentiment_score":0.1226860610768199},{"text":"I haven't oh, god.","start":513.91003,"end":515.61,"sentiment":"neutral","sentiment_score":-0.031450631096959114}],"sentiment":"neutral","sentiment_score":0.09345848361651103,"num_words":48,"start":488.7,"end":515.61},{"sentences":[{"text":"Yeah.","start":516.15,"end":516.47003,"sentiment":"neutral","sentiment_score":0.04355242848396301},{"text":"I know.","start":516.47003,"end":516.95,"sentiment":"neutral","sentiment_score":0.04650907963514328},{"text":"I just can you add it to the the $130?","start":516.95,"end":522.035,"sentiment":"neutral","sentiment_score":0.10402866303920746},{"text":"That way I can just say, like, say, what is it?","start":522.035,"end":526.27496,"sentiment":"neutral","sentiment_score":0.08723024041815237},{"text":"$80, 130, that's $2.10.","start":526.27496,"end":528.935,"sentiment":"neutral","sentiment_score":0.07646607048809528}],"sentiment":"neutral","sentiment_score":0.08722336231065649,"num_words":28,"start":516.15,"end":528.935},{"sentences":[{"text":"So I can just make the payments.","start":530.355,"end":532.295,"sentiment":"neutral","sentiment_score":0.14351137833935873},{"text":"Like, I can make a payment pay payment plan, like, start on the July 2.","start":532.355,"end":537.8501,"sentiment":"neutral","sentiment_score":0.1258418008685112},{"text":"Because, like, I I I didn't think I had to pay that because I was totally on the impression that I was on monthly plan.","start":538.39,"end":548.15,"sentiment":"neutral","sentiment_score":-0.13431606963276863},{"text":"But at least I can pay like I said, I can start paying on the July 2.","start":548.15,"end":554.03503,"sentiment":"neutral","sentiment_score":0.12035081820452914},{"text":"That's what I can start by.","start":554.09503,"end":557.135,"sentiment":"neutral","sentiment_score":0.17396006484826407}],"sentiment":"neutral","sentiment_score":0.037486131702150614,"num_words":70,"start":530.355,"end":557.135},{"sentences":[{"text":"So if I can make a payment on July 2 and pay $70 on the July 2 and then pay 70 on the sixteenth and then pay another 70 on the thirtieth.","start":557.135,"end":569.5,"sentiment":"neutral","sentiment_score":0.09203902503941208},{"text":"And then how much does that leave me?","start":570.2,"end":572.38,"sentiment":"neutral","sentiment_score":0.009078330593183637},{"text":"Yep.","start":579.305,"end":579.805,"sentiment":"neutral","sentiment_score":0.12327858805656432},{"text":"Yep.","start":586.505,"end":587.005,"sentiment":"neutral","sentiment_score":0.10265295952558516},{"text":"Yep.","start":587.065,"end":587.565,"sentiment":"neutral","sentiment_score":0.07785949110984802}],"sentiment":"neutral","sentiment_score":0.07724805778368961,"num_words":43,"start":557.135,"end":587.565},{"sentences":[{"text":"Yes.","start":589.78503,"end":590.28503,"sentiment":"neutral","sentiment_score":0.1075884997844696},{"text":"Yeah.","start":595.80005,"end":596.30005,"sentiment":"neutral","sentiment_score":0.082540363073349},{"text":"Yes.","start":606.875,"end":607.375,"sentiment":"neutral","sentiment_score":0.1674300879240036},{"text":"Yes.","start":607.59503,"end":608.09503,"sentiment":"neutral","sentiment_score":0.17875033617019653},{"text":"Yes.","start":608.155,"end":608.655,"sentiment":"neutral","sentiment_score":0.1401909589767456}],"sentiment":"neutral","sentiment_score":0.13530004918575286,"num_words":5,"start":589.78503,"end":608.655},{"sentences":[{"text":"Yes.","start":611.835,"end":612.335,"sentiment":"neutral","sentiment_score":0.22432225942611697},{"text":"Yep.","start":618.51996,"end":619.01996,"sentiment":"neutral","sentiment_score":-0.04855956882238388},{"text":"Yeah.","start":635.925,"end":636.325,"sentiment":"neutral","sentiment_score":-0.04850134998559952},{"text":"I do I do understand that.","start":636.325,"end":638.085,"sentiment":"neutral","sentiment_score":-0.11824300388495128},{"text":"It's just that I didn't think I didn't think, you know, I was paying it because I thought I was on a month to month plan.","start":638.085,"end":647.45,"sentiment":"neutral","sentiment_score":-0.28430412595088667}],"sentiment":"neutral","sentiment_score":-0.2278315416404179,"num_words":35,"start":611.835,"end":647.45},{"sentences":[{"text":"That's why I didn't think I was going to make that payment, and I've made payment to other things.","start":647.45,"end":654.27,"sentiment":"neutral","sentiment_score":-0.3134816963421671},{"text":"So I'm unable to make that payment today.","start":654.81,"end":657.87,"sentiment":"neutral","sentiment_score":-0.21449854969978333},{"text":"So that's that's what I'm saying.","start":657.93,"end":667.33496,"sentiment":"neutral","sentiment_score":-0.18173120357096195},{"text":"Straight away.","start":669.475,"end":670.235,"sentiment":"neutral","sentiment_score":-0.06380276009440422},{"text":"I'm I need a chance.","start":670.235,"end":671.975,"sentiment":"neutral","sentiment_score":-0.010321826487779618}],"sentiment":"neutral","sentiment_score":-0.223543562553823,"num_words":40,"start":647.45,"end":671.975},{"sentences":[{"text":"Yeah.","start":672.42,"end":672.66,"sentiment":"neutral","sentiment_score":0.01725563034415245},{"text":"Like, today as soon as 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same the same card that I've been paying Last four digits.","start":751.415,"end":764.76,"sentiment":"neutral","sentiment_score":0.01648155440731595},{"text":"Hang on a minute.","start":765.14,"end":766.02,"sentiment":"neutral","sentiment_score":-0.0036832483019679785},{"text":"I think it's 15.","start":766.02,"end":769.48004,"sentiment":"neutral","sentiment_score":-0.006195208057761192},{"text":"Hang on a minute.","start":772.755,"end":773.735,"sentiment":"neutral","sentiment_score":-0.010255939094349742}],"sentiment":"neutral","sentiment_score":0.009134406503289939,"num_words":25,"start":745.28,"end":773.735},{"sentences":[{"text":"Let me go profile.","start":774.995,"end":776.535,"sentiment":"neutral","sentiment_score":-0.0012865783646702766},{"text":"Card with this card.","start":778.355,"end":780.21497,"sentiment":"neutral","sentiment_score":-0.009931975975632668},{"text":"I don't know.","start":781.635,"end":782.195,"sentiment":"neutral","sentiment_score":-0.052089822789033256},{"text":"My card.","start":782.195,"end":782.935,"sentiment":"neutral","sentiment_score":-0.037318382412195206},{"text":"1535.","start":785.15,"end":786.85004,"sentiment":"neutral","sentiment_score":-0.01672312058508396}],"sentiment":"neutral","sentiment_score":-0.020893112224127566,"num_words":14,"start":774.995,"end":786.85004},{"sentences":[{"text":"No.","start":792.03,"end":792.53,"sentiment":"neutral","sentiment_score":-0.1097327172756195},{"text":"2700.","start":795.71,"end":797.25,"sentiment":"neutral","sentiment_score":-0.03558938950300217},{"text":"Which one is that one?","start":797.935,"end":799.395,"sentiment":"neutral","sentiment_score":-0.03239320181310177},{"text":"Maybe.","start":805.53503,"end":806.03503,"sentiment":"neutral","sentiment_score":-0.05710368975996971},{"text":"Hang on a minute.","start":808.335,"end":809.135,"sentiment":"neutral","sentiment_score":-0.025869230506941676}],"sentiment":"neutral","sentiment_score":-0.03898906063598891,"num_words":12,"start":792.03,"end":809.135},{"sentences":[{"text":"Let me let me go to my card.","start":809.135,"end":818.72,"sentiment":"neutral","sentiment_score":0.00011752801947295709},{"text":"Yeah.","start":823.98,"end":824.3,"sentiment":"neutral","sentiment_score":-0.03603062778711319},{"text":"But like I said like I said, I've been yeah.","start":824.3,"end":827.84503,"sentiment":"neutral","sentiment_score":-0.18743297457695007},{"text":"In in in in respect to that, I I did have an operation two weeks ago, so I haven't been in contact with anybody.","start":827.84503,"end":838.905,"sentiment":"neutral","sentiment_score":-0.22588795671860376},{"text":"And and having an operation on my mouth because I do have mouth cancer.","start":839.925,"end":846.23004,"sentiment":"neutral","sentiment_score":-0.32002706825733185}],"sentiment":"neutral","sentiment_score":-0.207212457302631,"num_words":57,"start":809.135,"end":846.23004},{"sentences":[{"text":"So I've been having operations.","start":847.33,"end":849.11,"sentiment":"neutral","sentiment_score":-0.31556049585342405},{"text":"So in respect to that, I'm very hard to get a hold of when things like that happen.","start":849.17,"end":855.51,"sentiment":"negative","sentiment_score":-0.4393528716431724},{"text":"In regards to that, that's the reason why and moving and especially moving with all the hassles of moving on top of that.","start":857.625,"end":867.16504,"sentiment":"neutral","sentiment_score":-0.22858564758106417},{"text":"Last thing on my mind is Internet and worrying about phone calls.","start":868.44,"end":874.04004,"sentiment":"neutral","sentiment_score":-0.11912045783052842},{"text":"I know that doesn't exclude, you know, but I have always tried to make my payment on time.","start":874.04004,"end":884.595,"sentiment":"neutral","sentiment_score":0.020480370252496667}],"sentiment":"neutral","sentiment_score":-0.20795293279776447,"num_words":76,"start":847.33,"end":884.595},{"sentences":[{"text":"If not, I've always made the payment.","start":884.595,"end":887.01495,"sentiment":"neutral","sentiment_score":0.10117973334022931},{"text":"I've never missed a payment.","start":888.19495,"end":890.45496,"sentiment":"neutral","sentiment_score":0.13080354779958725},{"text":"I've always made payments.","start":891.07495,"end":892.535,"sentiment":"neutral","sentiment_score":0.10910344496369362},{"text":"But being the last couple of months have been tough for me.","start":893.94,"end":897.86,"sentiment":"negative","sentiment_score":-0.38303831468025845},{"text":"I've really, you know, have gone ahead.","start":897.86,"end":905.39996,"sentiment":"neutral","sentiment_score":-0.26390156149864197}],"sentiment":"neutral","sentiment_score":-0.13271660155483656,"num_words":35,"start":884.595,"end":905.39996},{"sentences":[{"text":"I just don't think about other things when I'm worried about, you know, having chemotherapy and, you know, radiation therapy, being in hospital, then moving on top of that.","start":905.69995,"end":920.515,"sentiment":"neutral","sentiment_score":-0.2977471814073365},{"text":"It's just a lot of my head.","start":920.515,"end":922.87,"sentiment":"negative","sentiment_score":-0.37085171256746563},{"text":"So in regards to that, that's the reason why I haven't been in contact.","start":924.77,"end":930.55,"sentiment":"neutral","sentiment_score":-0.1753473569239889},{"text":"But in saying that doesn't excuse the fact that I still have an account with Airtel, and I do honor the payments, and I do make the payments.","start":932.21,"end":943.235,"sentiment":"neutral","sentiment_score":0.21922841747956617},{"text":"Sometimes I am late.","start":944.65497,"end":946.355,"sentiment":"neutral","sentiment_score":0.2430625669658184}],"sentiment":"neutral","sentiment_score":-0.08018106449304557,"num_words":82,"start":905.69995,"end":946.355},{"sentences":[{"text":"Alright.","start":955.69,"end":956.17,"sentiment":"neutral","sentiment_score":0.12968622148036957},{"text":"Like like I like I like I'm saying, I don't know when I'm gonna be able to make June payment because like I said, money's already been spent.","start":956.17,"end":967.655,"sentiment":"neutral","sentiment_score":0.02182639330359442},{"text":"All I can say is that by the July 2, it will be paid, the June payment, and the half of the $132.","start":968.195,"end":978.215,"sentiment":"neutral","sentiment_score":0.0442242851258134},{"text":"I can't I can't do any more than that.","start":979.97,"end":985.81,"sentiment":"negative","sentiment_score":-0.4087944030761719},{"text":"I wish I could, but I'm one person on a disability pension.","start":985.81,"end":990.14996,"sentiment":"neutral","sentiment_score":-0.21207629640897116}],"sentiment":"neutral","sentiment_score":-0.06117919716052711,"num_words":73,"start":955.69,"end":990.14996},{"sentences":[{"text":"So it's it's not like I can pull the money, you know, from a credit card or anything like that.","start":990.21,"end":998.035,"sentiment":"neutral","sentiment_score":-0.254268054664135},{"text":"I don't have any means like that.","start":998.035,"end":999.95496,"sentiment":"negative","sentiment_score":-0.4352371650082724},{"text":"I'm a sole person on a disability pension.","start":999.95496,"end":1003.175,"sentiment":"neutral","sentiment_score":-0.15204928256571293},{"text":"I if you just wanna note on the account that June payment will be made on the July 2 with half of the the half of the disconnection fee.","start":1004.37,"end":1020.66504,"sentiment":"neutral","sentiment_score":0.009605042122561356},{"text":"Other than that, I can't do any more than that.","start":1021.84503,"end":1024.745,"sentiment":"neutral","sentiment_score":-0.28165981322526934}],"sentiment":"neutral","sentiment_score":-0.160627938102226,"num_words":74,"start":990.21,"end":1024.745},{"sentences":[{"text":"I'm fine.","start":1034.9099,"end":1035.57,"sentiment":"neutral","sentiment_score":0.053504444658756256},{"text":"Yep.","start":1038.19,"end":1038.69,"sentiment":"neutral","sentiment_score":-0.15531456470489502},{"text":"Yep.","start":1043.1499,"end":1043.6499,"sentiment":"negative","sentiment_score":-0.3649341464042664},{"text":"Yep.","start":1051.585,"end":1052.085,"sentiment":"neutral","sentiment_score":-0.08364718407392502},{"text":"Yep.","start":1052.225,"end":1052.725,"sentiment":"neutral","sentiment_score":-0.1012173742055893}],"sentiment":"neutral","sentiment_score":-0.09968406334519386,"num_words":6,"start":1034.9099,"end":1052.725},{"sentences":[{"text":"No.","start":1057.46,"end":1057.78,"sentiment":"negative","sentiment_score":-0.3665449619293213},{"text":"I don't.","start":1057.78,"end":1058.34,"sentiment":"negative","sentiment_score":-0.39966025948524475},{"text":"I don't either.","start":1058.34,"end":1059.38,"sentiment":"neutral","sentiment_score":-0.32357003291447956},{"text":"I don't either.","start":1059.38,"end":1060.34,"sentiment":"neutral","sentiment_score":-0.32396526137987774},{"text":"But, I mean, circumstances are in as they are they are circumstances that are not in my control.","start":1060.34,"end":1072.6,"sentiment":"negative","sentiment_score":-0.38446072737375897}],"sentiment":"negative","sentiment_score":-0.3714357206115016,"num_words":27,"start":1057.46,"end":1072.6},{"sentences":[{"text":"I I just I wasn't thinking because I had a lot of other stuff on my mind, but that's all I that's all I can suggest is is what I can do at this point.","start":1075.115,"end":1088.16,"sentiment":"neutral","sentiment_score":-0.32884570828505927},{"text":"Thirtieth thirtieth paying it.","start":1094.4,"end":1098.3401,"sentiment":"neutral","sentiment_score":0.018216081138234586},{"text":"June invoice on the thirtieth.","start":1104.665,"end":1106.685,"sentiment":"neutral","sentiment_score":-0.008862918801605701},{"text":"I can try I can try to make the payment on the June 30.","start":1108.5851,"end":1113.405,"sentiment":"neutral","sentiment_score":-0.016956744449479238},{"text":"Like I said, I I would try to make the payment.","start":1116.985,"end":1121.28,"sentiment":"neutral","sentiment_score":-0.031037504530765793}],"sentiment":"neutral","sentiment_score":-0.17478053668932314,"num_words":69,"start":1075.115,"end":1121.28},{"sentences":[{"text":"Hang on.","start":1123.4199,"end":1124.0599,"sentiment":"neutral","sentiment_score":-0.04711797274649143},{"text":"Let's see.","start":1124.0599,"end":1124.96,"sentiment":"neutral","sentiment_score":-0.006357617676258087},{"text":"I'll get that on that on the twenty fourth.","start":1125.66,"end":1128.32,"sentiment":"neutral","sentiment_score":-0.0067702097197373705},{"text":"Okay.","start":1128.94,"end":1129.4199,"sentiment":"neutral","sentiment_score":0.05750590935349464},{"text":"Go ahead and put down on the June 30, I will make June's payment.","start":1129.4199,"end":1135.705,"sentiment":"neutral","sentiment_score":0.058977789910776277}],"sentiment":"neutral","sentiment_score":0.025546853563615253,"num_words":28,"start":1123.4199,"end":1135.705},{"sentences":[{"text":"Yes.","start":1147.5249,"end":1148.0249,"sentiment":"neutral","sentiment_score":0.06305930018424988},{"text":"Yes.","start":1148.725,"end":1149.225,"sentiment":"neutral","sentiment_score":0.05848369747400284},{"text":"Yes.","start":1149.8201,"end":1150.3201,"sentiment":"neutral","sentiment_score":0.0975879803299904},{"text":"Yep.","start":1157.9801,"end":1158.4801,"sentiment":"neutral","sentiment_score":0.04777098819613457},{"text":"Okay.","start":1160.54,"end":1161.04,"sentiment":"neutral","sentiment_score":0.15473929047584534}],"sentiment":"neutral","sentiment_score":0.08432825133204461,"num_words":5,"start":1147.5249,"end":1161.04},{"sentences":[{"text":"Yep.","start":1161.675,"end":1162.175,"sentiment":"neutral","sentiment_score":0.15115448832511902},{"text":"Okay.","start":1166.2351,"end":1166.7351,"sentiment":"neutral","sentiment_score":0.08131057024002075},{"text":"Yep.","start":1172.635,"end":1173.135,"sentiment":"neutral","sentiment_score":0.04623657092452049},{"text":"Yeah.","start":1174.75,"end":1175.25,"sentiment":"neutral","sentiment_score":0.0540495440363884},{"text":"Yep.","start":1181.07,"end":1181.3099,"sentiment":"neutral","sentiment_score":0.08990350365638733}],"sentiment":"neutral","sentiment_score":0.0845309354364872,"num_words":5,"start":1161.675,"end":1181.3099},{"sentences":[{"text":"That's correct.","start":1181.3099,"end":1182.13,"sentiment":"neutral","sentiment_score":0.19092968106269836},{"text":"Yeah.","start":1188.495,"end":1188.995,"sentiment":"neutral","sentiment_score":0.04019930213689804},{"text":"Hang on a minute.","start":1189.295,"end":1190.175,"sentiment":"neutral","sentiment_score":-0.0059468066319823265},{"text":"I'll just pull up the hang on.","start":1190.175,"end":1196.275,"sentiment":"neutral","sentiment_score":-0.0549088857535805},{"text":"Services.","start":1197.215,"end":1197.715,"sentiment":"neutral","sentiment_score":-0.008526703342795372}],"sentiment":"neutral","sentiment_score":0.0003588356077671051,"num_words":15,"start":1181.3099,"end":1197.715},{"sentences":[{"text":"What was your credit card to the was it 2700?","start":1213.13,"end":1219.1151,"sentiment":"neutral","sentiment_score":0.004931737203150988},{"text":"Yeah.","start":1221.0951,"end":1221.5951,"sentiment":"neutral","sentiment_score":0.051615819334983826},{"text":"Take that one take that one on record.","start":1221.7351,"end":1224.295,"sentiment":"neutral","sentiment_score":0.11734520457684994},{"text":"I've got I've still got that account.","start":1224.295,"end":1226.2351,"sentiment":"neutral","sentiment_score":0.16137153761727469},{"text":"Yes.","start":1231.255,"end":1231.655,"sentiment":"neutral","sentiment_score":0.11982755362987518}],"sentiment":"neutral","sentiment_score":0.08478233870118856,"num_words":27,"start":1213.13,"end":1231.655},{"sentences":[{"text":"Exactly.","start":1231.655,"end":1232.155,"sentiment":"neutral","sentiment_score":0.23085594177246097},{"text":"Yeah.","start":1232.535,"end":1232.91,"sentiment":"neutral","sentiment_score":0.18717482686042783},{"text":"Yes.","start":1232.91,"end":1233.41,"sentiment":"neutral","sentiment_score":0.2561531066894531},{"text":"Okay.","start":1240.03,"end":1240.53,"sentiment":"neutral","sentiment_score":0.331060528755188},{"text":"Okay.","start":1242.43,"end":1242.93,"sentiment":"neutral","sentiment_score":0.05023302137851715}],"sentiment":"neutral","sentiment_score":0.2110954850912094,"num_words":5,"start":1231.655,"end":1242.93},{"sentences":[{"text":"Yep.","start":1245.9501,"end":1246.4501,"sentiment":"neutral","sentiment_score":0.003279787953943014},{"text":"Yep.","start":1247.985,"end":1248.485,"sentiment":"neutral","sentiment_score":-0.010569578036665916},{"text":"Okay.","start":1250.0651,"end":1250.5651,"sentiment":"neutral","sentiment_score":0.015108993276953695},{"text":"Okay.","start":1253.8251,"end":1254.2251,"sentiment":"neutral","sentiment_score":-0.0011787991970777512},{"text":"Yep.","start":1254.2251,"end":1254.7251,"sentiment":"neutral","sentiment_score":0.0061341822147369385}],"sentiment":"neutral","sentiment_score":0.002554917242377996,"num_words":5,"start":1245.9501,"end":1254.7251},{"sentences":[{"text":"Yep.","start":1259.3451,"end":1259.8451,"sentiment":"neutral","sentiment_score":-0.03344832360744476},{"text":"Okay.","start":1261.89,"end":1262.0499,"sentiment":"neutral","sentiment_score":0.014401797205209732},{"text":"No problem.","start":1262.0499,"end":1262.7899,"sentiment":"neutral","sentiment_score":0.08138458803296089},{"text":"Now in regards to the router, do you want that sent back?","start":1263.01,"end":1267.59,"sentiment":"neutral","sentiment_score":0.003734707677115997},{"text":"Okay.","start":1278.6349,"end":1279.1349,"sentiment":"neutral","sentiment_score":0.000965086743235588}],"sentiment":"neutral","sentiment_score":0.01114730756072437,"num_words":17,"start":1259.3451,"end":1279.1349},{"sentences":[{"text":"Alright.","start":1280.6349,"end":1281.1349,"sentiment":"neutral","sentiment_score":0.153714120388031},{"text":"Alright.","start":1281.9149,"end":1282.4149,"sentiment":"neutral","sentiment_score":0.23157426714897156},{"text":"Well, all I see all I see in charge of that is being up to the property manager who they decide to go with Internet.","start":1285.995,"end":1294.25,"sentiment":"neutral","sentiment_score":-0.058749688789248466},{"text":"Because like I said, I'm not paying for Internet at the new place.","start":1294.25,"end":1298.27,"sentiment":"neutral","sentiment_score":-0.1812041184076896},{"text":"So I won't yeah.","start":1299.2899,"end":1301.5299,"sentiment":"neutral","sentiment_score":-0.07543114386498928}],"sentiment":"neutral","sentiment_score":-0.08501890788532117,"num_words":44,"start":1280.6349,"end":1301.5299},{"sentences":[{"text":"So it's already in what do you call it?","start":1301.5299,"end":1304.725,"sentiment":"neutral","sentiment_score":0.0037213574913847777},{"text":"It's already included in the in the arrangement that I have at the new place.","start":1304.725,"end":1312.585,"sentiment":"neutral","sentiment_score":0.0016460757702589034},{"text":"But, yeah, I just thought because the router that you gave me is a good one, and I've still got the box and everything.","start":1312.965,"end":1320.66,"sentiment":"neutral","sentiment_score":0.07838175422511995},{"text":"I thought you might want it back, but because some companies do ask for it back.","start":1321.6,"end":1326.96,"sentiment":"neutral","sentiment_score":-0.13804183527827263},{"text":"So, yeah, I thought I'd ask anyway.","start":1326.96,"end":1330.02,"sentiment":"neutral","sentiment_score":-0.04380417561956814}],"sentiment":"neutral","sentiment_score":-0.008112016033945265,"num_words":71,"start":1301.5299,"end":1330.02},{"sentences":[{"text":"Okay.","start":1339.2849,"end":1339.5249,"sentiment":"neutral","sentiment_score":0.309646338224411},{"text":"Yeah.","start":1339.5249,"end":1339.845,"sentiment":"neutral","sentiment_score":0.20779800415039065},{"text":"It is it is a good ride.","start":1339.845,"end":1341.445,"sentiment":"positive","sentiment_score":0.48283260634967257},{"text":"I've what I've been told.","start":1341.445,"end":1342.725,"sentiment":"neutral","sentiment_score":0.18153690099716185},{"text":"So no problem, mate.","start":1342.725,"end":1350.61,"sentiment":"neutral","sentiment_score":0.25044899247586727}],"sentiment":"neutral","sentiment_score":0.32259739231732154,"num_words":18,"start":1339.2849,"end":1350.61},{"sentences":[{"text":"Well, I'm sorry.","start":1350.61,"end":1351.41,"sentiment":"neutral","sentiment_score":-0.10289452224969864},{"text":"I'm sorry.","start":1351.41,"end":1352.13,"sentiment":"neutral","sentiment_score":-0.1737220585346222},{"text":"I am I'm sorry.","start":1352.13,"end":1353.89,"sentiment":"neutral","sentiment_score":-0.1835022158920765},{"text":"I have to cancel my contract.","start":1353.89,"end":1356.87,"sentiment":"neutral","sentiment_score":-0.20273107786973318},{"text":"I would love to stay with Airtel.","start":1356.9299,"end":1358.87,"sentiment":"neutral","sentiment_score":0.15962309576570988}],"sentiment":"neutral","sentiment_score":-0.06768915201113983,"num_words":22,"start":1350.61,"end":1358.87},{"sentences":[{"text":"I love Airtel.","start":1359.1849,"end":1360.085,"sentiment":"positive","sentiment_score":0.5399197936058044},{"text":"Like I said, I've been with them for a while, and I've had a lot of good times with the guy.","start":1360.785,"end":1370.145,"sentiment":"positive","sentiment_score":0.38792576108660015},{"text":"I can't remember his name, but, yeah, the technical side of it, I can't remember his name, but I've really had good times with him.","start":1370.145,"end":1382.97,"sentiment":"neutral","sentiment_score":0.19484298378229142},{"text":"But, yeah, I've I've loved the service.","start":1384.71,"end":1387.37,"sentiment":"positive","sentiment_score":0.5848285172666822},{"text":"Yeah.","start":1388.695,"end":1389.0149,"sentiment":"positive","sentiment_score":0.4112699031829834}],"sentiment":"positive","sentiment_score":0.33583060495163264,"num_words":57,"start":1359.1849,"end":1389.0149},{"sentences":[{"text":"And it's been a good service.","start":1389.0149,"end":1391.0149,"sentiment":"positive","sentiment_score":0.586016962925593},{"text":"Had a few problems, a little problems along the way, but they were fixed, and you'd never let me go off without fixing it.","start":1391.0149,"end":1400.455,"sentiment":"neutral","sentiment_score":0.22473236049214998},{"text":"So I'm all good.","start":1400.455,"end":1402.955,"sentiment":"positive","sentiment_score":0.4740435406565666},{"text":"Yep.","start":1414.5901,"end":1415.0901,"sentiment":"neutral","sentiment_score":0.14427027106285095},{"text":"Yep.","start":1416.43,"end":1416.93,"sentiment":"neutral","sentiment_score":0.17638874053955078}],"sentiment":"neutral","sentiment_score":0.30906976676649517,"num_words":36,"start":1389.0149,"end":1416.93},{"sentences":[{"text":"Don't worry.","start":1420.165,"end":1420.8049,"sentiment":"neutral","sentiment_score":0.13972240686416626},{"text":"I've I've told people about it.","start":1420.8049,"end":1423.085,"sentiment":"neutral","sentiment_score":0.18197274456421533},{"text":"I I tell a couple of friends, and they've taken my your number down.","start":1423.085,"end":1428.325,"sentiment":"neutral","sentiment_score":0.14119536642517364},{"text":"So yeah.","start":1428.325,"end":1430.405,"sentiment":"neutral","sentiment_score":0.2673994228243828},{"text":"So that's that's good.","start":1430.405,"end":1433.25,"sentiment":"positive","sentiment_score":0.4565037041902542}],"sentiment":"neutral","sentiment_score":0.20388678833842278,"num_words":28,"start":1420.165,"end":1433.25},{"sentences":[{"text":"I'll tell them that you're a really good company.","start":1433.25,"end":1435.59,"sentiment":"positive","sentiment_score":0.5312776101960076},{"text":"So thank you very much for your help.","start":1435.65,"end":1437.8301,"sentiment":"positive","sentiment_score":0.39428842440247536},{"text":"Yes.","start":1449.885,"end":1450.285,"sentiment":"neutral","sentiment_score":0.04642287641763687},{"text":"If you could.","start":1450.285,"end":1450.925,"sentiment":"neutral","sentiment_score":0.03847609212001165},{"text":"Yeah.","start":1450.925,"end":1451.425,"sentiment":"neutral","sentiment_score":0.02207252010703087}],"sentiment":"positive","sentiment_score":0.3690786163576625,"num_words":22,"start":1433.25,"end":1451.425},{"sentences":[{"text":"Yep.","start":1451.4851,"end":1451.9851,"sentiment":"neutral","sentiment_score":-0.0051147970370948315},{"text":"Yep.","start":1453.3651,"end":1453.8651,"sentiment":"neutral","sentiment_score":0.004494050517678261},{"text":"Yep.","start":1455.2451,"end":1455.7451,"sentiment":"neutral","sentiment_score":0.019044294953346252},{"text":"Alright.","start":1459.4851,"end":1459.9651,"sentiment":"neutral","sentiment_score":0.05925295874476433},{"text":"No problem.","start":1459.9651,"end":1460.7051,"sentiment":"neutral","sentiment_score":0.062245044857263565}],"sentiment":"neutral","sentiment_score":0.03369443281553686,"num_words":6,"start":1451.4851,"end":1460.7051},{"sentences":[{"text":"Alright.","start":1462.2051,"end":1462.685,"sentiment":"neutral","sentiment_score":0.04905698448419571},{"text":"So so if the just one last question.","start":1462.685,"end":1467.01,"sentiment":"neutral","sentiment_score":0.015745778335258365},{"text":"Once I move out and somebody moves into this unit, if they connect, would they be using Airtel?","start":1468.8301,"end":1478.53,"sentiment":"neutral","sentiment_score":0.031272140383306474},{"text":"Like, would they get free Internet?","start":1479.145,"end":1480.9249,"sentiment":"neutral","sentiment_score":0.023047561136384804},{"text":"If because if they move in, say a new person moves into this unit that I'm living in, 30827 Flinders, and they plug in a router, will it pick up Airtel, and will they get free Internet because my Internet's still active?","start":1481.545,"end":1499.27,"sentiment":"neutral","sentiment_score":0.007702609701525597}],"sentiment":"neutral","sentiment_score":0.015996222831308842,"num_words":75,"start":1462.2051,"end":1499.27},{"sentences":[{"text":"Oh, so if they if they plug in a new router, they won't be using my Internet like Airtel.","start":1510.195,"end":1516.855,"sentiment":"neutral","sentiment_score":-0.1709737126764498},{"text":"Oh, good.","start":1518.2749,"end":1519.095,"sentiment":"neutral","sentiment_score":0.03689090348780155},{"text":"Oh, okay.","start":1523.3,"end":1524.04,"sentiment":"neutral","sentiment_score":-0.01074308343231678},{"text":"Oh, good.","start":1525.7001,"end":1526.52,"sentiment":"neutral","sentiment_score":-0.04054170288145542},{"text":"Yep.","start":1529.78,"end":1530.28,"sentiment":"neutral","sentiment_score":0.005900130607187748}],"sentiment":"neutral","sentiment_score":-0.12582262214989617,"num_words":26,"start":1510.195,"end":1530.28},{"sentences":[{"text":"Oh, good.","start":1531.9401,"end":1532.5801,"sentiment":"neutral","sentiment_score":0.11799250543117523},{"text":"So they they might be getting free Internet from me.","start":1532.5801,"end":1536.135,"sentiment":"neutral","sentiment_score":0.14762567356228828},{"text":"Yeah.","start":1540.375,"end":1540.775,"sentiment":"neutral","sentiment_score":0.045367754995822906},{"text":"Oh, don't worry.","start":1540.775,"end":1541.495,"sentiment":"neutral","sentiment_score":0.04859893023967743},{"text":"That's already been packed up.","start":1541.495,"end":1543.175,"sentiment":"neutral","sentiment_score":0.05180986076593399}],"sentiment":"neutral","sentiment_score":0.10297407600141707,"num_words":21,"start":1531.9401,"end":1543.175},{"sentences":[{"text":"It's already been put in the box.","start":1543.175,"end":1546.375,"sentiment":"neutral","sentiment_score":0.026691405368702754},{"text":"So yeah.","start":1546.375,"end":1547.685,"sentiment":"neutral","sentiment_score":-0.01896738726645708},{"text":"The routing's been taken away from the NBN box, and it's been packed away.","start":1548.9199,"end":1553.64,"sentiment":"neutral","sentiment_score":-0.10998743293540818},{"text":"So yeah.","start":1553.64,"end":1554.84,"sentiment":"neutral","sentiment_score":-0.037984155118465424},{"text":"So it's the you probably you probably can see the Internet's being turned off here.","start":1554.84,"end":1559.4,"sentiment":"neutral","sentiment_score":-0.06967128465572993}],"sentiment":"neutral","sentiment_score":-0.06279891445301473,"num_words":40,"start":1543.175,"end":1559.4},{"sentences":[{"text":"So yeah.","start":1559.4,"end":1560.5399,"sentiment":"neutral","sentiment_score":-0.05957372114062309},{"text":"Yep.","start":1569.395,"end":1569.895,"sentiment":"neutral","sentiment_score":-0.023202499374747276},{"text":"Yep.","start":1571.2351,"end":1571.7351,"sentiment":"neutral","sentiment_score":-0.04879678785800934},{"text":"Yep.","start":1580.21,"end":1580.71,"sentiment":"neutral","sentiment_score":0.04663892090320587},{"text":"That's correct.","start":1589.105,"end":1589.9249,"sentiment":"neutral","sentiment_score":0.13204114139080048}],"sentiment":"neutral","sentiment_score":0.01708206773868629,"num_words":7,"start":1559.4,"end":1589.9249},{"sentences":[{"text":"Alright.","start":1590.145,"end":1590.625,"sentiment":"neutral","sentiment_score":0.27171561121940613},{"text":"Thank you very much for your help.","start":1590.625,"end":1592.405,"sentiment":"positive","sentiment_score":0.5558021834918431},{"text":"Thank you.","start":1594.7849,"end":1595.525,"sentiment":"positive","sentiment_score":0.8092429935932159},{"text":"Okay.","start":1599.345,"end":1599.6649,"sentiment":"neutral","sentiment_score":0.18428245186805725},{"text":"Bye now.","start":1599.6649,"end":1600.405,"sentiment":"neutral","sentiment_score":0.022384509444236755}],"sentiment":"positive","sentiment_score":0.46229756566194385,"num_words":13,"start":1590.145,"end":1600.405}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling Airtel accounts. How may I help you today? Am\n\nChannel 1: Yes.\n\nChannel 0: I speaking\n\nChannel 1: Hello?\n\nChannel 0: to Kaya?\n\nChannel 1: Sorry?\n\nChannel 0: Yeah. How may I help you today? This is Airtel accounts.\n\nChannel 1: Yeah. I'd like to disconnect my service, please.\n\nChannel 0: Oh, I'm so sorry to hear about that, but let\n\nChannel 1: Oh,\n\nChannel 0: me\n\nChannel 1: it's\n\nChannel 0: just\n\nChannel 1: okay.\n\nChannel 0: go ahead\n\nChannel 1: I'm\n\nChannel 0: and\n\nChannel 1: I'm moving out, and the place I'm moving to has already Internet. So I don't have any control at the new place.\n\nChannel 0: Oh, I got it. Because I'm about to tell you that we can go ahead and get your new address where you are moving on and then transfer your connection. Just so just to clarify, you're saying you are moving out and the new\n\nChannel 1: Yep.\n\nChannel 0: address or your new location has\n\nChannel 1: Yep.\n\nChannel 0: already a existing services?\n\nChannel 1: Yeah. I don't know who they're connected with, but their property already comes with Internet service.\n\nChannel 0: Oh, it's it's included from the\n\nChannel 1: Yeah.\n\nChannel 0: package.\n\nChannel 1: It's included.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I understand that. But, anyway, let me just go ahead and do the verification so we can\n\nChannel 1: Yep.\n\nChannel 0: proceed accordingly. What is your full name and your date\n\nChannel 1: Yep.\n\nChannel 0: of birth?\n\nChannel 1: Yep. Jason Aard, a, t t, a r d, and my date of birth is twenty fifth of ninth seventy three.\n\nChannel 0: Oh, thank you so much for those details, and nice to have you in the line, mister Jason. You're one of our valued customer. So we are saddened that you are\n\nChannel 1: Yeah.\n\nChannel 0: already\n\nChannel 1: I\n\nChannel 0: disconnected.\n\nChannel 1: I am too. I absolutely love\n\nChannel 0: Yeah.\n\nChannel 1: Airtel. So I've been connected from the start since I'm new to you. So\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: We had\n\nChannel 1: yeah.\n\nChannel 0: you more than a year.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. That's right.\n\nChannel 1: Yeah.\n\nChannel 0: I do see here. But, anyway, let me just check on here. When are you going or what is the preferred\n\nChannel 1: Well, I'm\n\nChannel 0: date?\n\nChannel 1: I'm I'm not moving out for two weeks, but I'm not gonna be here at the unit. The unit has already been packed up in boxes and ready to go.\n\nChannel 0: Oh, you're ready to go.\n\nChannel 1: Yeah. I'm I'm already I'm packed and ready to go with my personal stuff. So the unit will be switched off with power and everything like that as of today because I won't be here. I'm flying to Melbourne this afternoon. So the unit will be empty of everything.\n\nSo\n\nChannel 0: Got it. So just give me a moment, mister Jason. I'll just need\n\nChannel 1: yep.\n\nChannel 0: to go over to your account. In that way,\n\nChannel 1: That's\n\nChannel 0: we\n\nChannel 1: alright.\n\nChannel 0: could proceed accordingly. Okay? Just\n\nChannel 1: Yep.\n\nChannel 0: bear with me here.\n\nChannel 1: Sure.\n\nChannel 0: Thank you. So much for patiently waiting on the line, mister Jason.\n\nChannel 1: That's\n\nChannel 0: So,\n\nChannel 1: okay.\n\nChannel 0: yeah, I went over to your account, and it shows on the record that your account is under twenty four month contract agreement. So, technically, your contract will end by next year, 2000 01/06/2027.\n\nChannel 1: Oh, okay. I thought I was just on a monthly basis contract.\n\nChannel 0: No. Because I've backtrack your record, and it says on the record when you sign up, you sign in for twenty four month contract. So, technically, if since you're requesting to have it disconnected due to your moving out reason, there is a cancellation fee applied to your account. It's still considered a early termination of the service because you will be fulfilling your contract by 01/06/2027. This will be your one year and five months to the contract.\n\nChannel 1: How much is the\n\nChannel 0: So\n\nChannel 1: disconnection fee?\n\nChannel 0: Yeah. Actually, the disconnection fee is $132. That's\n\nChannel 1: Can I\n\nChannel 0: included.\n\nChannel 1: pay can I pay that off?\n\nChannel 0: Yeah. That's the thing also on here because I just wanted to fully organize your account before you move in, of course, for your peace of mind. Also,\n\nChannel 1: Yep.\n\nChannel 0: your what is this? June? It's still unpaid because we tried to process the payment. It's declined\n\nChannel 1: Yeah.\n\nChannel 0: due to\n\nChannel 1: Because\n\nChannel 0: insufficient\n\nChannel 1: I didn't\n\nChannel 0: funds.\n\nChannel 1: think because I thought I was on a monthly contract. I I that's why I haven't paid it yet because I knew I was moving out, and I was supposed to do it this week sometime, but I've only had the chance to do it today. So\n\nChannel 0: Okay.\n\nChannel 1: I wasn't sure of that, but I'm happy to pay that $130, but you're gonna have to give me time to pay it pay it off. So I can pay it maybe over in two installments?\n\nChannel 0: Oh, okay. Got it. So here's what I can do for you. Today, how much can you pay? Because you re you you really need to pay the June because it's already overdue.\n\nReason I tried to call you as well yesterday, if you see your missed call. And then just tell me the date of your split payment for the $1.32 so I can have it\n\nChannel 1: Okay.\n\nChannel 0: notated on your account\n\nChannel 1: Well,\n\nChannel 0: and inform\n\nChannel 1: I could pay hang on a minute. Let me look at my calendar.\n\nChannel 0: Sure.\n\nChannel 1: A minute. Calendar. Hang on. Thursday. I get paid Thursday to the July 2.\n\nI can do a payment then on the July 2. I\n\nChannel 0: July\n\nChannel 1: get paid\n\nChannel 0: '12.\n\nChannel 1: I I can get yeah. July 2, I can make a payment. So I can do hang on. $100,150 50. I can do say, I can do $70 on the July 2.\n\nAnd then on the July 16, I can make the final payment.\n\nChannel 0: July 16. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: I'm taking note. Just bear with me. Alright?\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: That's okay.\n\nChannel 0: thank you so much. 70\n\nChannel 1: So I\n\nChannel 0: 60\n\nChannel 1: can pay\n\nChannel 0: two.\n\nChannel 1: it, like, on two installments. I can do\n\nChannel 0: Yeah.\n\nChannel 1: the July 2 and the sixteenth\n\nChannel 0: Uh-huh.\n\nChannel 1: of July when I get\n\nChannel 0: Uh-huh.\n\nChannel 1: paid my pension, and I can just pay it off then. I can just make the two payments then.\n\nChannel 0: Uh-huh. Alright. Thank you. And today, we can process your payment for your June?\n\nChannel 1: I\n\nChannel 0: It's\n\nChannel 1: haven't\n\nChannel 0: overdue.\n\nChannel 1: oh, god. Yeah. I know. I just can you add it to the the $130? That way I can just say, like, say, what is it?\n\n$80, 130, that's $2.10. So I can just make the payments. Like, I can make a payment pay payment plan, like, start on the July 2. Because, like, I I I didn't think I had to\n\nChannel 0: Oh.\n\nChannel 1: pay that because I was totally on the impression that I was on monthly plan. But at least I can pay like I said, I can start paying on the July 2. That's what I can start by. So if I can make a payment on July 2 and pay $70 on the July 2 and then pay 70 on the sixteenth and then pay another 70 on the thirtieth. And then how much does that leave me?\n\nChannel 0: Oh, okay. So you're telling me you won't be because I'm fine with this. The one\n\nChannel 1: Yep.\n\nChannel 0: $132, I'm fine to have it split into two, which is July 2, $70,\n\nChannel 1: Yep.\n\nChannel 0: and\n\nChannel 1: Yep.\n\nChannel 0: July 16, $62. As\n\nChannel 1: Yes.\n\nChannel 0: a courtesy, I will make your invoice for the cancellation due for this date, This\n\nChannel 1: Yeah.\n\nChannel 0: to show to our back end accounts that we've already scheduled this. So technically, you will be receiving two separate invoice for the cancellation\n\nChannel 1: Yes.\n\nChannel 0: because we\n\nChannel 1: Yes.\n\nChannel 0: are\n\nChannel 1: Yes.\n\nChannel 0: part ways for this for two. Okay? And then I\n\nChannel 1: Yes.\n\nChannel 0: will put the exact due date you requested to make sure it's processed smoothly. However,\n\nChannel 1: Yep.\n\nChannel 0: in reference with June, I cannot make any adjustment because you know what? Our process is once the customer is requesting for cancellation, the outstanding invoices should be paid, especially the Internet\n\nChannel 1: Yeah.\n\nChannel 0: service\n\nChannel 1: I do I\n\nChannel 0: invoice.\n\nChannel 1: do understand that. It's just that I didn't think I didn't think, you know, I was paying it because I thought I was on a month to month plan. That's why I didn't think I was going to make that payment, and I've made payment to other things.\n\nChannel 0: Yeah.\n\nChannel 1: So I'm\n\nChannel 0: Oh, I\n\nChannel 1: unable\n\nChannel 0: see.\n\nChannel 1: to\n\nChannel 0: So,\n\nChannel 1: make that payment today. So that's\n\nChannel 0: yeah, I'm\n\nChannel 1: that's\n\nChannel 0: thinking what what I can do\n\nChannel 1: what\n\nChannel 0: on this. When is your\n\nChannel 1: I'm\n\nChannel 0: target date to have your services canceled?\n\nChannel 1: saying. Straight away. I'm I\n\nChannel 0: Right.\n\nChannel 1: need a\n\nChannel 0: Today.\n\nChannel 1: chance.\n\nChannel 0: Right?\n\nChannel 1: Yeah. Like, today as\n\nChannel 0: Yeah.\n\nChannel 1: soon\n\nChannel 0: Today.\n\nChannel 1: as possible.\n\nChannel 0: Yeah. Correct. Because I'm really concerned on this. Because if you're able to pay your June invoice, I can talk to our tech department to have it\n\nChannel 1: Yep.\n\nChannel 0: canceled. Because if the invoice was not unpaid,\n\nChannel 1: Yep. Right.\n\nChannel 0: I'm not certain if they will do it. So if we will not cancel the service until your invoice has been paid, The recurring will be continue, like, by next month. If it's not canceled, you will be receiving another\n\nChannel 1: Yeah.\n\nChannel 0: invoice for July because it's a recurring invoice\n\nChannel 1: Yeah.\n\nChannel 0: which\n\nChannel 1: Exactly.\n\nChannel 0: still showing active from the system and to the network. So at least you can pay the June. In that way, we can I can talk to our tech department to have your services canceled? And then following this January, I can adjust the invoice for two parts.\n\nChannel 1: Alright. Okay.\n\nChannel 0: And, also, are you for the one thirty two that we set up by next month,\n\nChannel 1: Yep.\n\nChannel 0: are you going to use your card or bank details so we can have\n\nChannel 1: The same the same\n\nChannel 0: it\n\nChannel 1: card\n\nChannel 0: saved?\n\nChannel 1: that I've been paying\n\nChannel 0: Okay. Let me check here. We have the last four. Can you tell me the last four, please?\n\nChannel 1: Last four digits. Hang on\n\nChannel 0: Yeah.\n\nChannel 1: a minute. I think it's 15. Hang on a minute. Let me go profile. Card with this card.\n\nI don't know. My card. 1535.\n\nChannel 0: Oh, we don't have that. We don't have that on the system. What\n\nChannel 1: No.\n\nChannel 0: we have is 2700.\n\nChannel 1: 2700.\n\nChannel 0: Yeah.\n\nChannel 1: Which one is that one?\n\nChannel 0: Maybe the one you used prior to your payments, but we don't\n\nChannel 1: Maybe.\n\nChannel 0: have the one you mentioned.\n\nChannel 1: Hang on a minute. Let me let me go to my\n\nChannel 0: Or you can provide me the updated one\n\nChannel 1: card.\n\nChannel 0: so I can just put on here because every time I try to call you,\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: But like I said\n\nChannel 0: phone, it's\n\nChannel 1: like I said,\n\nChannel 0: be\n\nChannel 1: I've been yeah. In in in in respect to that, I I did have an operation two weeks\n\nChannel 0: digital.\n\nChannel 1: ago, so I haven't been in contact with anybody. And and having an operation on my mouth because I do have mouth cancer. So I've been having operations. So in respect to that, I'm very hard to get a hold of when things like that happen. In regards to that, that's the reason why and\n\nChannel 0: Mm-mm.\n\nChannel 1: moving and especially moving with all the hassles\n\nChannel 0: Yeah.\n\nChannel 1: of\n\nChannel 0: A\n\nChannel 1: moving\n\nChannel 0: lot of things.\n\nChannel 1: on top of that.\n\nChannel 0: Mm-mm.\n\nChannel 1: Last thing on my mind is Internet and worrying about phone calls. I know that doesn't exclude, you know, but I have always tried to make my payment on time. If not, I've always made the payment. I've never missed a payment. I've always made payments.\n\nBut being the last couple of months have been tough for me. I've really, you know, have gone ahead. I just don't think about other things when I'm worried about, you know, having chemotherapy and, you know, radiation therapy, being in hospital, then moving on top of that. It's just a lot of my head. So in regards to that, that's the reason why I haven't been in contact.\n\nBut in saying that doesn't excuse the fact that I still have an account with Airtel, and I do honor the payments, and I do make the payments.\n\nChannel 0: Mhmm. Yeah. And\n\nChannel 1: Sometimes\n\nChannel 0: thank you\n\nChannel 1: I\n\nChannel 0: so\n\nChannel 1: am\n\nChannel 0: much\n\nChannel 1: late.\n\nChannel 0: for sharing sharing those details. And I hope by this time you are fully recovered, and I hope that everything will put into place\n\nChannel 1: Alright.\n\nChannel 0: to your\n\nChannel 1: Like like\n\nChannel 0: moving\n\nChannel 1: I like\n\nChannel 0: in process.\n\nChannel 1: I like I'm saying, I don't know when I'm gonna be able to make June payment because like I said, money's already been spent. All I can say is that by the July 2, it will be paid, the June payment, and the half of the $132. I can't I can't do any more than that. I wish I could, but I'm one person on a disability pension. So\n\nChannel 0: Yes.\n\nChannel 1: it's it's not like I can pull the money, you know, from a credit card or anything like that. I don't have any means like that. I'm a sole person on a disability pension.\n\nChannel 0: I understand.\n\nChannel 1: I if you just wanna note on the account that June payment will be made on the July 2 with half of the the half of the disconnection fee.\n\nChannel 0: Mm-mm.\n\nChannel 1: Other than that, I can't do any more than that.\n\nChannel 0: Oh, okay. So you cannot do until the thirtieth. In that way, we can cancel that time, and then you could avoid another invoice for recurring\n\nChannel 1: I'm fine.\n\nChannel 0: by July 1? Because that's\n\nChannel 1: Yep.\n\nChannel 0: the that's my personal agenda because I'm very concerned\n\nChannel 1: Yep.\n\nChannel 0: with you. As I've mentioned, you're one of our valid customer. Reason why I'm trying to figure out what we can do on this June invoice\n\nChannel 1: Yep.\n\nChannel 0: is\n\nChannel 1: Yep.\n\nChannel 0: because I don't want you to, occur another invoice\n\nChannel 1: No. I don't.\n\nChannel 0: for\n\nChannel 1: I\n\nChannel 0: tonight.\n\nChannel 1: don't either. I don't either. But, I mean, circumstances are in as they are they are circumstances that are not in my control. I I just I wasn't thinking because I had a lot of other stuff on my mind, but that's all I that's all I can suggest is is what I can do at this point.\n\nChannel 0: Okay. So no way to do it on the thirtieth of this month?\n\nChannel 1: Thirtieth thirtieth\n\nChannel 0: Yes.\n\nChannel 1: paying it.\n\nChannel 0: June 30 for your June invoice, and then\n\nChannel 1: June invoice on the thirtieth. I can try I can try to make the payment on the June 30. Like I said, I I would try to make the payment. Hang on. Let's see.\n\nI'll get that on that on the twenty fourth. Okay. Go ahead and put down on the June 30, I will make June's payment.\n\nChannel 0: Okay. So the the conclusion that we have is June 30, you will be making a payment for your June invoice, 70\n\nChannel 1: Yes.\n\nChannel 0: $9.95\n\nChannel 1: Yes.\n\nChannel 0: cents.\n\nChannel 1: Yes.\n\nChannel 0: So once we've received or once we process the payment, we will go ahead and endorse your account to our tech rep\n\nChannel 1: Yep.\n\nChannel 0: to have your services canceled. In\n\nChannel 1: Okay.\n\nChannel 0: that way, you will\n\nChannel 1: Yep.\n\nChannel 0: not receive another recurring invoice for Internet by July 1. And\n\nChannel 1: Okay.\n\nChannel 0: then after this call, you will be receiving two parts invoice for\n\nChannel 1: Yep.\n\nChannel 0: your cancellation, 70\n\nChannel 1: Yeah.\n\nChannel 0: dollars due July 2 and $62 due July 16.\n\nChannel 1: Yep. That's correct.\n\nChannel 0: Alright. And would you like me to get your payment method so I can save it on your account?\n\nChannel 1: Yeah.\n\nChannel 0: Or I'll just\n\nChannel 1: Hang on a minute. I'll just\n\nChannel 0: I'm\n\nChannel 1: pull\n\nChannel 0: sorry.\n\nChannel 1: up the hang on. Services. What was your credit card to the was it 2700?\n\nChannel 0: Yeah. The one you have on\n\nChannel 1: Yeah.\n\nChannel 0: record.\n\nChannel 1: Take that one take that one on record. I've got I've still got that account.\n\nChannel 0: Alright. So you will just fund this card, and we'll\n\nChannel 1: Yes. Exactly.\n\nChannel 0: do your\n\nChannel 1: Yeah. Yes.\n\nChannel 0: okay. Sure. Sure. So, yeah, that's the best thing we can do on here. So\n\nChannel 1: Okay.\n\nChannel 0: I'll take care of your account. Okay? And then if\n\nChannel 1: Okay.\n\nChannel 0: there's any problem on the thirtieth, I will just\n\nChannel 1: Yep.\n\nChannel 0: reach out to you, but\n\nChannel 1: Yep.\n\nChannel 0: wait for your invoice for what\n\nChannel 1: Okay.\n\nChannel 0: we've arranged for your outstanding. Okay? So,\n\nChannel 1: Okay.\n\nChannel 0: again,\n\nChannel 1: Yep.\n\nChannel 0: once we process your June payment for Internet service, we will\n\nChannel 1: Yep.\n\nChannel 0: go ahead and do the cancellation as well. Okay?\n\nChannel 1: Okay. No problem. Now in\n\nChannel 0: Alright.\n\nChannel 1: regards to the router, do you want that sent back?\n\nChannel 0: Router. Oh, no. No. No. You can have it because we've we don't ask to send back use router\n\nChannel 1: Okay.\n\nChannel 0: more than a week, so you\n\nChannel 1: Alright.\n\nChannel 0: can keep yours.\n\nChannel 1: Alright.\n\nChannel 0: Maybe you can use for your future you\n\nChannel 1: Well,\n\nChannel 0: needs.\n\nChannel 1: all I see all I see in charge of that is being up to the property manager who they\n\nChannel 0: Mm-mm.\n\nChannel 1: decide to go with Internet. Because like I said, I'm not paying for Internet at the new place.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: They\n\nChannel 1: I\n\nChannel 0: arrange\n\nChannel 1: won't\n\nChannel 0: it.\n\nChannel 1: yeah. So it's already in what do you call it? It's already included\n\nChannel 0: Included in the arrangement.\n\nChannel 1: in the in the arrangement that I have at the new place.\n\nChannel 0: Uh-huh.\n\nChannel 1: But,\n\nChannel 0: Mm-mm.\n\nChannel 1: yeah, I just thought because the router that you gave me is a good one, and I've still got the box and everything. I thought you\n\nChannel 0: Mm-mm.\n\nChannel 1: might want it back, but because some companies do ask for it back. So, yeah, I thought I'd ask anyway.\n\nChannel 0: Yeah. Thank you so much for asking, but yeah. You can keep that one, and it's it's still a good one, so you\n\nChannel 1: Okay.\n\nChannel 0: can\n\nChannel 1: Yeah.\n\nChannel 0: use\n\nChannel 1: It\n\nChannel 0: it\n\nChannel 1: is\n\nChannel 0: for\n\nChannel 1: it\n\nChannel 0: future.\n\nChannel 1: is a good ride. I've what I've been\n\nChannel 0: K.\n\nChannel 1: told.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: And then what else? So, yeah, that's it. I I really appreciate your time giving us a call\n\nChannel 1: no\n\nChannel 0: informing\n\nChannel 1: problem,\n\nChannel 0: us\n\nChannel 1: mate. Well, I'm\n\nChannel 0: what\n\nChannel 1: sorry.\n\nChannel 0: happened,\n\nChannel 1: I'm\n\nChannel 0: your\n\nChannel 1: sorry.\n\nChannel 0: situation.\n\nChannel 1: I am I'm sorry. I have to cancel my contract. I would\n\nChannel 0: Yeah.\n\nChannel 1: love to stay with Airtel. I love Airtel. Like I said, I've been with them for a while, and I've had a lot of good times with the guy. I can't remember his name, but, yeah, the technical side of it, I can't remember his name, but I've really had good times with him. But, yeah, I've I've loved the service.\n\nYeah. And it's been a good service. Had a few problems, a little problems along the way, but they were fixed, and you'd never let me go off without fixing it. So I'm all good.\n\nChannel 0: Okay. Thank you so much for those, and we really appreciate the time you spent with Airtel, Jason. And in case if you need our assistance in the future or services\n\nChannel 1: Yep.\n\nChannel 0: or you can refer us to\n\nChannel 1: Yep.\n\nChannel 0: your friends, families, please do so, and we'd love to welcome theirs.\n\nChannel 1: Don't worry. I've I've told people about it. I I tell a couple of friends, and they've taken my your number down. So\n\nChannel 0: Okay. That's perfect.\n\nChannel 1: yeah. So that's that's good. I'll tell them that you're a really good company. So thank you\n\nChannel 0: Okay.\n\nChannel 1: very much for your help.\n\nChannel 0: You're most welcome. And, Jason, I thought while we are ending this conversation so just keep note, I'll just send the part ways invoice for your cancellation by Friday.\n\nChannel 1: Yes.\n\nChannel 0: In that\n\nChannel 1: If\n\nChannel 0: way,\n\nChannel 1: you could. Yeah.\n\nChannel 0: it will not\n\nChannel 1: Yep.\n\nChannel 0: still show from the system\n\nChannel 1: Yep.\n\nChannel 0: earliest. Okay? It's still\n\nChannel 1: Yep.\n\nChannel 0: early since we will do it on July 2 and July 16.\n\nChannel 1: Alright.\n\nChannel 0: So you will\n\nChannel 1: No\n\nChannel 0: receive\n\nChannel 1: problem.\n\nChannel 0: it by Friday, okay, to\n\nChannel 1: Alright.\n\nChannel 0: your email.\n\nChannel 1: So so if the just one last question.\n\nChannel 0: Sure.\n\nChannel 1: Once I move out and somebody moves into this unit, if\n\nChannel 0: Mhmm.\n\nChannel 1: they connect, would they be using Airtel? Like, would they get free Internet?\n\nChannel 0: Mhmm.\n\nChannel 1: If because if they move in, say a new person moves into this unit that I'm living in, 30827 Flinders, and they plug in a router, will\n\nChannel 0: Mhmm.\n\nChannel 1: it\n\nChannel 0: Mhmm.\n\nChannel 1: pick up Airtel, and will they get free Internet because my Internet's still active?\n\nChannel 0: No. They will not able to use it because she will be getting your router. Once you turn off your router and bring with you, they cannot\n\nChannel 1: Oh,\n\nChannel 0: use\n\nChannel 1: so\n\nChannel 0: the active\n\nChannel 1: if they\n\nChannel 0: one.\n\nChannel 1: if they plug in a new router, they won't be using my Internet like Airtel.\n\nChannel 0: That's correct. Because we preconfigured\n\nChannel 1: Oh, good.\n\nChannel 0: your own router. We put in your credentials there that's owned\n\nChannel 1: Oh, okay.\n\nChannel 0: exclusively for you so they cannot\n\nChannel 1: Oh,\n\nChannel 0: use\n\nChannel 1: good.\n\nChannel 0: unless they do have the credential and configure it,\n\nChannel 1: Yep.\n\nChannel 0: the username and password.\n\nChannel 1: Oh, good. So\n\nChannel 0: Correct.\n\nChannel 1: they they might be getting free Internet from me.\n\nChannel 0: They will not. And please don't forget to get your router. Okay? Bring with you\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: Oh,\n\nChannel 0: router.\n\nChannel 1: don't worry. That's already been packed up. It's already been\n\nChannel 0: You're\n\nChannel 1: put\n\nChannel 0: ready\n\nChannel 1: in\n\nChannel 0: to\n\nChannel 1: the\n\nChannel 0: go.\n\nChannel 1: box. So yeah. The routing's been taken away from the NBN box, and it's been packed away. So yeah. So it's the\n\nChannel 0: Uh-huh. Okay.\n\nChannel 1: you probably you probably can see the Internet's being turned off here. So yeah.\n\nChannel 0: Okay. Yeah. I will tell our tech department. But, yeah, that's the arrangement we have. June 30, we'll process the payment.\n\nOnce\n\nChannel 1: Yep.\n\nChannel 0: done, your June, we'll\n\nChannel 1: Yep.\n\nChannel 0: cancel the services officially, and we'll send you the cancellation confirmation through email as well for your reference. And then\n\nChannel 1: Yep.\n\nChannel 0: you will be receiving the cancellation invoice part two parts on Friday, okay, to be due on July 2 and July 16.\n\nChannel 1: That's correct. Alright. Thank you\n\nChannel 0: Okay.\n\nChannel 1: very much for your help.\n\nChannel 0: Thank you so much, Jason. Please\n\nChannel 1: Thank\n\nChannel 0: have\n\nChannel 1: you.\n\nChannel 0: a good one. Be safe and be healthy. Bye bye.\n\nChannel 1: Okay. Bye now.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"positive","sentiment_score":0.3534002900123596},{"text":"Thank you so much for calling Airtel accounts.","start":0.39999998,"end":2.82,"sentiment":"positive","sentiment_score":0.6429846435785294},{"text":"How may I help you today?","start":3.36,"end":4.74,"sentiment":"positive","sentiment_score":0.551295797030131},{"text":"Am","start":4.88,"end":5.2,"sentiment":"neutral","sentiment_score":0.06136758625507355}],"sentiment":"positive","sentiment_score":0.5541512379422784,"channel":0,"num_words":16,"start":0.16,"end":5.2},{"sentences":[{"text":"Yes.","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.057616181671619415}],"sentiment":"neutral","sentiment_score":0.057616181671619415,"channel":1,"num_words":1,"start":5.04,"end":5.3599997},{"sentences":[{"text":"I 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Kaya?","start":5.68,"end":6.42,"sentiment":"neutral","sentiment_score":0.027887548319995403}],"sentiment":"neutral","sentiment_score":0.027887548319995403,"channel":0,"num_words":2,"start":5.68,"end":6.42},{"sentences":[{"text":"Sorry?","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":-0.004027574323117733}],"sentiment":"neutral","sentiment_score":-0.004027574323117733,"channel":1,"num_words":1,"start":7.52,"end":8.02},{"sentences":[{"text":"Yeah.","start":8.639999,"end":9.04,"sentiment":"neutral","sentiment_score":0.04968360811471939},{"text":"How may I help you today?","start":9.04,"end":10.24,"sentiment":"neutral","sentiment_score":0.08304429923494656},{"text":"This is Airtel 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we'll","start":1569.7001,"end":1571.7201,"sentiment":"neutral","sentiment_score":-0.04299630317837}],"sentiment":"neutral","sentiment_score":-0.04299630317837,"channel":0,"num_words":4,"start":1569.7001,"end":1571.7201},{"sentences":[{"text":"Yep.","start":1571.2351,"end":1571.7351,"sentiment":"neutral","sentiment_score":-0.04879678785800934}],"sentiment":"neutral","sentiment_score":-0.04879678785800934,"channel":1,"num_words":1,"start":1571.2351,"end":1571.7351},{"sentences":[{"text":"cancel the services officially, and we'll send you the cancellation confirmation through email as well for your reference.","start":1571.9401,"end":1579.575,"sentiment":"neutral","sentiment_score":-0.012964569135672517},{"text":"And then","start":1580.0349,"end":1580.5149,"sentiment":"neutral","sentiment_score":0.03357964567840099}],"sentiment":"neutral","sentiment_score":-0.008310147654265165,"channel":0,"num_words":20,"start":1571.9401,"end":1580.5149},{"sentences":[{"text":"Yep.","start":1580.21,"end":1580.71,"sentiment":"neutral","sentiment_score":0.04663892090320587}],"sentiment":"neutral","sentiment_score":0.04663892090320587,"channel":1,"num_words":1,"start":1580.21,"end":1580.71},{"sentences":[{"text":"you will be receiving the cancellation invoice part two parts on Friday, okay, to be due on July 2 and July 16.","start":1580.5149,"end":1588.7749,"sentiment":"neutral","sentiment_score":0.06313221512193029}],"sentiment":"neutral","sentiment_score":0.06313221512193029,"channel":0,"num_words":22,"start":1580.5149,"end":1588.7749},{"sentences":[{"text":"That's correct.","start":1589.105,"end":1589.9249,"sentiment":"neutral","sentiment_score":0.13204114139080048},{"text":"Alright.","start":1590.145,"end":1590.625,"sentiment":"neutral","sentiment_score":0.27171561121940613},{"text":"Thank you","start":1590.625,"end":1591.105,"sentiment":"positive","sentiment_score":0.5304107069969177}],"sentiment":"neutral","sentiment_score":0.31932386159896853,"channel":1,"num_words":5,"start":1589.105,"end":1591.105},{"sentences":[{"text":"Okay.","start":1590.9,"end":1591.4,"sentiment":"positive","sentiment_score":0.47158128023147583}],"sentiment":"positive","sentiment_score":0.47158128023147583,"channel":0,"num_words":1,"start":1590.9,"end":1591.4},{"sentences":[{"text":"very much for your help.","start":1591.105,"end":1592.405,"sentiment":"positive","sentiment_score":0.5659587740898132}],"sentiment":"positive","sentiment_score":0.5659587740898132,"channel":1,"num_words":5,"start":1591.105,"end":1592.405},{"sentences":[{"text":"Thank you so much, Jason.","start":1592.74,"end":1594.2,"sentiment":"positive","sentiment_score":0.8780357599258423},{"text":"Please","start":1594.34,"end":1594.82,"sentiment":"positive","sentiment_score":0.82490074634552}],"sentiment":"positive","sentiment_score":0.869179924329122,"channel":0,"num_words":6,"start":1592.74,"end":1594.82},{"sentences":[{"text":"Thank","start":1594.7849,"end":1595.025,"sentiment":"positive","sentiment_score":0.8444393277168274}],"sentiment":"positive","sentiment_score":0.8444393277168274,"channel":1,"num_words":1,"start":1594.7849,"end":1595.025},{"sentences":[{"text":"have","start":1594.82,"end":1595.0599,"sentiment":"positive","sentiment_score":0.8784254789352417}],"sentiment":"positive","sentiment_score":0.8784254789352417,"channel":0,"num_words":1,"start":1594.82,"end":1595.0599},{"sentences":[{"text":"you.","start":1595.025,"end":1595.525,"sentiment":"positive","sentiment_score":0.7740466594696045}],"sentiment":"positive","sentiment_score":0.7740466594696045,"channel":1,"num_words":1,"start":1595.025,"end":1595.525},{"sentences":[{"text":"a good one.","start":1595.0599,"end":1596.04,"sentiment":"positive","sentiment_score":0.7739041646321615},{"text":"Be safe and be healthy.","start":1596.1,"end":1597.7999,"sentiment":"positive","sentiment_score":0.6472323060035705},{"text":"Bye bye.","start":1598.26,"end":1599.0,"sentiment":"neutral","sentiment_score":0.3050950616598129}],"sentiment":"positive","sentiment_score":0.6168064147233963,"channel":0,"num_words":10,"start":1595.0599,"end":1599.0},{"sentences":[{"text":"Okay.","start":1599.345,"end":1599.6649,"sentiment":"neutral","sentiment_score":0.18428245186805725},{"text":"Bye now.","start":1599.6649,"end":1600.405,"sentiment":"neutral","sentiment_score":0.022384509444236755}],"sentiment":"neutral","sentiment_score":0.07635049025217693,"channel":1,"num_words":3,"start":1599.345,"end":1600.405}]},"summary":{"result":"success","short":"Jason is calling to disconnect his service due to moving out, but his new location is already covered by a package. He agrees to pay $130 and is informed of his account information. The agent offers to split payments for the remaining months and assures him of a cancellation fee. The customer expresses concern about overdue payments and past experiences with chemotherapy and radiation therapy. The agent explains the cancellation process and assures the customer they will cancel their service and adjust their invoice for the remaining payment. The agent also reminds the customer of a router replacement and a new router replacement."},"intents":{"segments":[{"text":"I'd like to disconnect my service, please.","start_word":35,"end_word":41,"intents":[{"intent":"Disconnect service","confidence_score":0.4887255}]},{"text":"Because I'm about to tell you that we can go ahead and get your new address where you are moving on and then transfer your connection.","start_word":87,"end_word":112,"intents":[{"intent":"Transfer call","confidence_score":0.036860265}]},{"text":"What is your full name and your date Yep. of birth? Yep.","start_word":188,"end_word":199,"intents":[{"intent":"Verify customer details","confidence_score":0.028758576}]},{"text":"When are you going or what is the preferred Well, I'm date?","start_word":303,"end_word":314,"intents":[{"intent":"Check availability","confidence_score":0.19470106}]},{"text":"So just give me a moment, mister Jason. I'll just need yep. to go over to your account. In that way, That's we alright. could proceed accordingly. Okay?","start_word":402,"end_word":429,"intents":[{"intent":"Schedule account transfer","confidence_score":0.006807711}]},{"text":"I wasn't sure of that, but I'm happy to pay that $130, but you're gonna have to give me time to pay it pay it off. So I can pay it maybe over in two installments? Oh, okay.","start_word":704,"end_word":741,"intents":[{"intent":"Make payment plan","confidence_score":0.20715173}]},{"text":"But at least I can pay like I said, I can start paying on the July 2. That's what I can start by. So if I can make a payment on July 2 and pay $70 on the July 2 and then pay 70 on the sixteenth and then pay another 70 on the thirtieth.","start_word":1066,"end_word":1120,"intents":[{"intent":"Make payment","confidence_score":0.6960066},{"intent":"Discuss payment plan","confidence_score":0.00026489721}]},{"text":"So if I can make a payment on July 2 and pay $70 on the July 2 and then pay 70 on the sixteenth and then pay another 70 on the thirtieth.","start_word":1088,"end_word":1119,"intents":[{"intent":"Confirm payment date","confidence_score":0.043054793}]},{"text":"a courtesy, I will make your invoice for the cancellation due for this date, This Yeah.","start_word":1167,"end_word":1182,"intents":[{"intent":"Confirm invoice","confidence_score":0.012578967}]},{"text":"When is your I'm target date to have your services canceled? saying.","start_word":1353,"end_word":1364,"intents":[{"intent":"Discuss cancellation","confidence_score":0.013102593}]},{"text":"I'm not certain if they will do it. So if we will not cancel the service until your invoice has been paid, The recurring will be continue, like, by next month. If it's not canceled, you will be receiving another Yeah.","start_word":1423,"end_word":1463,"intents":[{"intent":"Cancel service","confidence_score":0.5393905}]},{"text":"And then following this January, I can adjust the invoice for two parts. Alright.","start_word":1509,"end_word":1522,"intents":[{"intent":"Adjust invoice","confidence_score":0.8554492}]},{"text":"are you going to use your card or bank details so we can have The same the same it card saved?","start_word":1541,"end_word":1561,"intents":[{"intent":"Use card","confidence_score":0.44882655}]},{"text":"My card. 1535.","start_word":1611,"end_word":1613,"intents":[{"intent":"Provide card","confidence_score":0.39481393}]},{"text":"Let me let me go to my Or you can provide me the updated one card. so I can just put on here because every time I try to call you, Yeah.","start_word":1661,"end_word":1692,"intents":[{"intent":"Request update","confidence_score":0.015718346}]},{"text":"moving and especially moving with all the hassles Yeah.","start_word":1779,"end_word":1787,"intents":[{"intent":"Express difficulty contacting","confidence_score":0.000731769}]},{"text":"Last thing on my mind is Internet and worrying about phone calls. I know that doesn't exclude, you know, but I have always tried to make my payment on time.","start_word":1799,"end_word":1828,"intents":[{"intent":"Make a payment","confidence_score":0.034219526}]},{"text":"In that way, we can cancel that time, and then you could avoid another invoice for recurring I'm fine.","start_word":2143,"end_word":2161,"intents":[{"intent":"Cancel or cancel time","confidence_score":0.011345694}]},{"text":"I can try I can try to make the payment on the June 30. Like I said, I I would try to make the payment. Hang on.","start_word":2310,"end_word":2336,"intents":[{"intent":"Make payment","confidence_score":0.09772714}]},{"text":"Or I'll just Hang on a minute. I'll just I'm pull sorry. up the hang on. Services.","start_word":2486,"end_word":2502,"intents":[{"intent":"End the call","confidence_score":0.028909788}]},{"text":"What was your credit card to the was it 2700? Yeah.","start_word":2504,"end_word":2514,"intents":[{"intent":"Provide credit card details","confidence_score":0.0015233496}]},{"text":"So you will just fund this card, and we'll Yes.","start_word":2537,"end_word":2546,"intents":[{"intent":"Fund account","confidence_score":0.19555625}]},{"text":"once we process your June payment for Internet service, we will Yep. go ahead and do the cancellation as well. Okay? Okay.","start_word":2612,"end_word":2633,"intents":[{"intent":"Process payment","confidence_score":0.3661019},{"intent":"Cancel order","confidence_score":0.16438025}]},{"text":"regards to the router, do you want that sent back? Router.","start_word":2639,"end_word":2649,"intents":[{"intent":"Keep router","confidence_score":0.1718134}]},{"text":"I I really appreciate your time giving us a call no informing problem, us mate.","start_word":2867,"end_word":2881,"intents":[{"intent":"Request call back","confidence_score":0.004922543}]},{"text":"Once I move out and somebody moves into this unit, if Mhmm. they connect, would they be using Airtel? Like, would they get free Internet?","start_word":3188,"end_word":3212,"intents":[{"intent":"Ask about internet connection","confidence_score":0.0007697255}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5747520327568054},{"text":"Am Yes. I speaking Hello? to Kaya? Sorry? Yeah. How may I help you today? This is Airtel accounts. Yeah. I'd like to disconnect my service, please. Oh, I'm so sorry to hear about that, but let me Oh, just it's okay. go ahead I'm and I'm moving out, and the place I'm moving to has already Internet. So I don't have any control at the new place. Oh, I got it. Because I'm about to tell you that we can go ahead and get your new address where you are moving on and then transfer your connection. Just so just to clarify, you're saying you are moving out and the new Yep. address or your new location has Yep. already a existing services? Yeah. I don't know who they're connected with, but their property already comes with Internet service. Oh, it's it's included from the Yeah. package. It's included. Okay. Yeah. Yeah. I understand that. But, anyway, let me just go ahead and do the verification so we can Yep. proceed accordingly. What is your full name and your date Yep. of birth? Yep. Jason Aard, a, t t, a r d, and my date of birth is twenty fifth of ninth seventy three.","start_word":15,"end_word":219,"sentiment":"neutral","sentiment_score":-0.03856468200683594},{"text":"Oh, thank you so much for those details, and nice to have you in the line, mister Jason.","start_word":220,"end_word":237,"sentiment":"positive","sentiment_score":0.35273510217666626},{"text":"You're one of our valued customer.","start_word":238,"end_word":243,"sentiment":"neutral","sentiment_score":0.1811821162700653},{"text":"So we are saddened that you are Yeah.","start_word":244,"end_word":251,"sentiment":"negative","sentiment_score":-0.4636354446411133},{"text":"already I disconnected. I am too. I absolutely love Yeah. Airtel. So I've been connected from the start since I'm new to you. So Yeah. I'm We had yeah. you more than a year. Yeah. Yeah. That's right. Yeah. I do see here. But, anyway, let me just check on here. When are you going or what is the preferred Well, I'm date? I'm I'm not moving out for two weeks, but I'm not gonna be here at the unit. The unit has already been packed up in boxes and ready to go.","start_word":252,"end_word":344,"sentiment":"neutral","sentiment_score":-0.010346152819693089},{"text":"Oh, you're ready to go. Yeah. I'm I'm already I'm packed and ready to go with my personal stuff.","start_word":345,"end_word":363,"sentiment":"positive","sentiment_score":0.45019614696502686},{"text":"So the unit will be switched off with power and everything like that as of today because I won't be here. I'm flying to Melbourne this afternoon. So the unit will be empty of everything. So Got it. So just give me a moment, mister Jason. I'll just need yep. to go over to your account. In that way, That's we alright. could proceed accordingly. Okay? Just Yep. bear with me here. Sure.","start_word":364,"end_word":436,"sentiment":"neutral","sentiment_score":0.07722435146570206},{"text":"Thank you. So much for patiently waiting on the line, mister Jason.","start_word":437,"end_word":448,"sentiment":"positive","sentiment_score":0.49757811427116394},{"text":"So, That's okay. yeah, I went over to your account, and it shows on the record that your account is under twenty four month contract agreement. So, technically, your contract will end by next year, 2000 01/06/2027. Oh, okay. I thought I was just on a monthly basis contract. No. Because I've backtrack your record, and it says on the record when you sign up, you sign in for twenty four month contract. So, technically, if since you're requesting to have it disconnected due to your moving out reason, there is a cancellation fee applied to your account. It's still considered a early termination of the service because you will be fulfilling your contract by 01/06/2027. This will be your one year and five months to the contract. How much is the So disconnection fee? Yeah. Actually, the disconnection fee is $132. That's Can I included. pay can I pay that off? Yeah. That's the thing also on here because I just wanted to fully organize your account before you move in, of course, for your peace of mind. Also, Yep. your what is this? June? It's still unpaid because we tried to process the payment. It's declined Yeah. due to Because insufficient I didn't funds. think because I thought I was on a monthly contract. I I that's why I haven't paid it yet because I knew I was moving out, and I was supposed to do it this week sometime, but I've only had the chance to do it today. So Okay. I wasn't sure of that, but I'm happy to pay that $130, but you're gonna have to give me time to pay it pay it off. So I can pay it maybe over in two installments? Oh, okay. Got it. So here's what I can do for you. Today, how much can you pay? Because you re you you really need to pay the June because it's already overdue. Reason I tried to call you as well yesterday, if you see your missed call. And then just tell me the date of your split payment for the $1.32 so I can have it Okay. notated on your account Well, and inform I could pay hang on a minute. Let me look at my calendar. Sure. A minute. Calendar. Hang on. Thursday. I get paid Thursday to the July 2. I can do a payment then on the July 2. I July get paid '12. I I can get yeah. July 2, I can make a payment. So I can do hang on. $100,150 50. I can do say, I can do $70 on the July 2. And then on the July 16, I can make the final payment. July 16. Okay. Yeah. I'm taking note. Just bear with me. Alright? Yeah. So That's okay.","start_word":449,"end_word":916,"sentiment":"neutral","sentiment_score":-0.031657725063144654},{"text":"thank you so much.","start_word":917,"end_word":920,"sentiment":"positive","sentiment_score":0.5722450613975525},{"text":"70 So I 60 can pay two. it, like, on two installments. I can do Yeah. the July 2 and the sixteenth Uh-huh. of July when I get Uh-huh. paid my pension, and I can just pay it off then. I can just make the two payments then. Uh-huh. Alright.","start_word":921,"end_word":970,"sentiment":"neutral","sentiment_score":0.0924096629023552},{"text":"Thank you.","start_word":971,"end_word":972,"sentiment":"positive","sentiment_score":0.38851413130760193},{"text":"And today, we can process your payment for your June? I It's haven't overdue. oh, god. Yeah. I know. I just can you add it to the the $130? That way I can just say, like, say, what is it? $80, 130, that's $2.10. So I can just make the payments. Like, I can make a payment pay payment plan, like, start on the July 2. Because, like, I I I didn't think I had to Oh. pay that because I was totally on the impression that I was on monthly plan. But at least I can pay like I said, I can start paying on the July 2. That's what I can start by. So if I can make a payment on July 2 and pay $70 on the July 2 and then pay 70 on the sixteenth and then pay another 70 on the thirtieth. And then how much does that leave me? Oh, okay. So you're telling me you won't be because I'm fine with this. The one Yep. $132, I'm fine to have it split into two, which is July 2, $70, Yep. and Yep. July 16, $62. As Yes. a courtesy, I will make your invoice for the cancellation due for this date, This Yeah. to show to our back end accounts that we've already scheduled this. So technically, you will be receiving two separate invoice for the cancellation Yes. because we Yes. are Yes. part ways for this for two. Okay? And then I Yes. will put the exact due date you requested to make sure it's processed smoothly. However, Yep. in reference with June, I cannot make any adjustment because you know what? Our process is once the customer is requesting for cancellation, the outstanding invoices should be paid, especially the Internet Yeah. service I do I invoice. do understand that. It's just that I didn't think I didn't think, you know, I was paying it because I thought I was on a month to month plan. That's why I didn't think I was going to make that payment, and I've made payment to other things. Yeah. So I'm Oh, I unable see. to So, make that payment today. So that's yeah, I'm that's thinking what what I can do what on this. When is your I'm target date to have your services canceled? saying. Straight away. I'm I Right. need a Today. chance. Right? Yeah. Like, today as Yeah. soon Today. as possible. Yeah. Correct. Because I'm really concerned on this. Because if you're able to pay your June invoice, I can talk to our tech department to have it Yep. canceled. Because if the invoice was not unpaid, Yep. Right.","start_word":973,"end_word":1421,"sentiment":"neutral","sentiment_score":-0.027615393530618905},{"text":"I'm not certain if they will do it.","start_word":1422,"end_word":1429,"sentiment":"negative","sentiment_score":-0.3548404574394226},{"text":"So if we will not cancel the service until your invoice has been paid, The recurring will be continue, like, by next month. If it's not canceled, you will be receiving another Yeah. invoice for July because it's a recurring invoice Yeah. which Exactly. still showing active from the system and to the network. So at least you can pay the June. In that way, we can I can talk to our tech department to have your services canceled? And then following this January, I can adjust the invoice for two parts. Alright. Okay. And, also, are you for the one thirty two that we set up by next month, Yep. are you going to use your card or bank details so we can have The same the same it card saved? that I've been paying Okay. Let me check here. We have the last four. Can you tell me the last four, please? Last four digits. Hang on Yeah. a minute. I think it's 15. Hang on a minute. Let me go profile. Card with this card. I don't know. My card. 1535. Oh, we don't have that. We don't have that on the system. What No. we have is 2700. 2700. Yeah. Which one is that one? Maybe the one you used prior to your payments, but we don't Maybe. have the one you mentioned. Hang on a minute. Let me let me go to my Or you can provide me the updated one card. so I can just put on here because every time I try to call you, Yeah. your But like I said phone, it's like I said, be I've been yeah. In in in in respect to that, I I did have an operation two weeks digital. ago, so I haven't been in contact with anybody. And and having an operation on my mouth because I do have mouth cancer. So I've been having operations.","start_word":1430,"end_word":1750,"sentiment":"neutral","sentiment_score":-0.04231098294258118},{"text":"So in respect to that, I'm very hard to get a hold of when things like that happen.","start_word":1751,"end_word":1768,"sentiment":"negative","sentiment_score":-0.4371666312217712},{"text":"In regards to that, that's the reason why and Mm-mm. moving and especially moving with all the hassles Yeah. of A moving lot of things. on top of that. Mm-mm. Last thing on my mind is Internet and worrying about phone calls. I know that doesn't exclude, you know, but I have always tried to make my payment on time. If not, I've always made the payment. I've never missed a payment. I've always made payments.","start_word":1769,"end_word":1844,"sentiment":"neutral","sentiment_score":-0.0658248009062127},{"text":"But being the last couple of months have been tough for me.","start_word":1845,"end_word":1856,"sentiment":"negative","sentiment_score":-0.3897232115268707},{"text":"I've really, you know, have gone ahead. I just don't think about other things when I'm worried about, you know, having chemotherapy and, you know, radiation therapy, being in hospital, then moving on top of that.","start_word":1857,"end_word":1892,"sentiment":"neutral","sentiment_score":-0.29134950041770935},{"text":"It's just a lot of my head.","start_word":1893,"end_word":1899,"sentiment":"negative","sentiment_score":-0.3552478849887848},{"text":"So in regards to that, that's the reason why I haven't been in contact. But in saying that doesn't excuse the fact that I still have an account with Airtel, and I do honor the payments, and I do make the payments. Mhmm. Yeah. And Sometimes thank you I so am much late.","start_word":1900,"end_word":1952,"sentiment":"neutral","sentiment_score":0.08784735947847366},{"text":"for sharing sharing those details.","start_word":1953,"end_word":1957,"sentiment":"positive","sentiment_score":0.36401256918907166},{"text":"And I hope by this time you are fully recovered, and I hope that everything will put into place Alright. to your Like like moving I like in process. I like I'm saying, I don't know when I'm gonna be able to make June payment because like I said, money's already been spent. All I can say is that by the July 2, it will be paid, the June payment, and the half of the $132.","start_word":1958,"end_word":2033,"sentiment":"neutral","sentiment_score":0.09529061615467072},{"text":"I can't I can't do any more than that.","start_word":2034,"end_word":2042,"sentiment":"negative","sentiment_score":-0.4039444327354431},{"text":"I wish I could, but I'm one person on a disability pension. So Yes. it's it's not like I can pull the money, you know, from a credit card or anything like that.","start_word":2043,"end_word":2075,"sentiment":"neutral","sentiment_score":-0.21902379393577576},{"text":"I don't have any means like that.","start_word":2076,"end_word":2082,"sentiment":"negative","sentiment_score":-0.429307073354721},{"text":"I'm a sole person on a disability pension. I understand. I if you just wanna note on the account that June payment will be made on the July 2 with half of the the half of the disconnection fee. Mm-mm. Other than that, I can't do any more than that. Oh, okay. So you cannot do until the thirtieth. In that way, we can cancel that time, and then you could avoid another invoice for recurring I'm fine. by July 1? Because that's Yep.","start_word":2083,"end_word":2166,"sentiment":"neutral","sentiment_score":-0.07647412642836571},{"text":"the that's my personal agenda because I'm very concerned Yep.","start_word":2167,"end_word":2176,"sentiment":"negative","sentiment_score":-0.38601696491241455},{"text":"with you. As I've mentioned, you're one of our valid customer. Reason why I'm trying to figure out what we can do on this June invoice Yep. is Yep. because I don't want you to, occur another invoice No.","start_word":2177,"end_word":2215,"sentiment":"neutral","sentiment_score":-0.17708618938922882},{"text":"I don't.","start_word":2216,"end_word":2217,"sentiment":"negative","sentiment_score":-0.37475183606147766},{"text":"for I tonight.","start_word":2218,"end_word":2220,"sentiment":"neutral","sentiment_score":-0.33045458793640137},{"text":"don't either.","start_word":2221,"end_word":2222,"sentiment":"negative","sentiment_score":-0.33697137236595154},{"text":"I don't either.","start_word":2223,"end_word":2225,"sentiment":"neutral","sentiment_score":-0.3151676058769226},{"text":"But, I mean, circumstances are in as they are they are circumstances that are not in my control.","start_word":2226,"end_word":2243,"sentiment":"negative","sentiment_score":-0.3758896589279175},{"text":"I I just I wasn't thinking because I had a lot of other stuff on my mind, but that's all I that's all I can suggest is is what I can do at this point. Okay. So no way to do it on the thirtieth of this month? Thirtieth thirtieth Yes. paying it. June 30 for your June invoice, and then June invoice on the thirtieth. I can try I can try to make the payment on the June 30. Like I said, I I would try to make the payment. Hang on. Let's see. I'll get that on that on the twenty fourth. Okay. Go ahead and put down on the June 30, I will make June's payment. Okay. So the the conclusion that we have is June 30, you will be making a payment for your June invoice, 70 Yes. $9.95 Yes. cents. Yes. So once we've received or once we process the payment, we will go ahead and endorse your account to our tech rep Yep. to have your services canceled. In Okay. that way, you will Yep. not receive another recurring invoice for Internet by July 1. And Okay. then after this call, you will be receiving two parts invoice for Yep. your cancellation, 70 Yeah. dollars due July 2 and $62 due July 16. Yep. That's correct. Alright. And would you like me to get your payment method so I can save it on your account? Yeah. Or I'll just Hang on a minute. I'll just I'm pull sorry. up the hang on. Services. What was your credit card to the was it 2700? Yeah. The one you have on Yeah. record. Take that one take that one on record. I've got I've still got that account. Alright. So you will just fund this card, and we'll Yes. Exactly. do your Yeah. Yes. okay.","start_word":2244,"end_word":2552,"sentiment":"neutral","sentiment_score":0.015163290760446714},{"text":"Sure. Sure. So, yeah, that's the best thing we can do on here.","start_word":2553,"end_word":2565,"sentiment":"positive","sentiment_score":0.5104960799217224},{"text":"So Okay.","start_word":2566,"end_word":2567,"sentiment":"neutral","sentiment_score":0.3262380361557007},{"text":"I'll take care of your account.","start_word":2568,"end_word":2573,"sentiment":"positive","sentiment_score":0.3347903788089752},{"text":"Okay? And then if Okay. there's any problem on the thirtieth, I will just Yep. reach out to you, but Yep. wait for your invoice for what Okay. we've arranged for your outstanding. Okay? So, Okay. again, Yep. once we process your June payment for Internet service, we will Yep. go ahead and do the cancellation as well. Okay? Okay. No problem. Now in Alright. regards to the router, do you want that sent back? Router. Oh, no. No. No. You can have it because we've we don't ask to send back use router Okay. more than a week, so you Alright. can keep yours. Alright. Maybe you can use for your future you Well, needs. all I see all I see in charge of that is being up to the property manager who they Mm-mm. decide to go with Internet. Because like I said, I'm not paying for Internet at the new place. Yeah. So They I arrange won't it. yeah. So it's already in what do you call it? It's already included Included in the arrangement. in the in the arrangement that I have at the new place. Uh-huh. But, Mm-mm. yeah, I just thought because the router that you gave me is a good one, and I've still got the box and everything. I thought you Mm-mm. might want it back, but because some companies do ask for it back. So, yeah, I thought I'd ask anyway. Yeah.","start_word":2574,"end_word":2814,"sentiment":"neutral","sentiment_score":-0.013005116023123264},{"text":"Thank you so much for asking, but yeah. You can keep that one, and it's it's still a good one, so you Okay.","start_word":2815,"end_word":2837,"sentiment":"positive","sentiment_score":0.46955686807632446},{"text":"can Yeah. use It it is for it future.","start_word":2838,"end_word":2846,"sentiment":"neutral","sentiment_score":0.2368691712617874},{"text":"is a good ride.","start_word":2847,"end_word":2850,"sentiment":"positive","sentiment_score":0.671312689781189},{"text":"I've what I've been K. told. Yeah. So And then what else? So, yeah, that's it.","start_word":2851,"end_word":2866,"sentiment":"neutral","sentiment_score":0.09454819560050964},{"text":"I I really appreciate your time giving us a call no informing problem, us mate.","start_word":2867,"end_word":2881,"sentiment":"positive","sentiment_score":0.38816115260124207},{"text":"Well, I'm what sorry. happened, I'm your sorry. situation. I am I'm sorry. I have to cancel my contract. I would Yeah. love to stay with Airtel.","start_word":2882,"end_word":2908,"sentiment":"neutral","sentiment_score":-0.07974836975336075},{"text":"I love Airtel. Like I said, I've been with them for a while, and I've had a lot of good times with the guy.","start_word":2909,"end_word":2932,"sentiment":"positive","sentiment_score":0.3969569206237793},{"text":"I can't remember his name, but, yeah, the technical side of it, I can't remember his name, but I've really had good times with him.","start_word":2933,"end_word":2957,"sentiment":"neutral","sentiment_score":0.18068642914295197},{"text":"But, yeah, I've I've loved the service. Yeah. And it's been a good service.","start_word":2958,"end_word":2971,"sentiment":"positive","sentiment_score":0.5600883960723877},{"text":"Had a few problems, a little problems along the way, but they were fixed, and you'd never let me go off without fixing it.","start_word":2972,"end_word":2995,"sentiment":"neutral","sentiment_score":0.234655037522316},{"text":"So I'm all good.","start_word":2996,"end_word":2999,"sentiment":"positive","sentiment_score":0.4819415807723999},{"text":"Okay.","start_word":3000,"end_word":3000,"sentiment":"neutral","sentiment_score":0.268374502658844},{"text":"Thank you so much for those, and we really appreciate the time you spent with Airtel, Jason.","start_word":3001,"end_word":3017,"sentiment":"positive","sentiment_score":0.4954826831817627},{"text":"And in case if you need our assistance in the future or services Yep. or you can refer us to Yep. your friends, families, please do so, and we'd love to welcome theirs. Don't worry. I've I've told people about it. I I tell a couple of friends, and they've taken my your number down. So Okay.","start_word":3018,"end_word":3074,"sentiment":"neutral","sentiment_score":0.20065605640411377},{"text":"That's perfect.","start_word":3075,"end_word":3076,"sentiment":"positive","sentiment_score":0.43445244431495667},{"text":"yeah.","start_word":3077,"end_word":3077,"sentiment":"neutral","sentiment_score":0.3329688310623169},{"text":"So that's that's good. I'll tell them that you're a really good company. So thank you Okay. very much for your help.","start_word":3078,"end_word":3099,"sentiment":"positive","sentiment_score":0.4685449302196502},{"text":"You're most welcome. And, Jason, I thought while we are ending this conversation so just keep note, I'll just send the part ways invoice for your cancellation by Friday. Yes. In that If way, you could. Yeah. it will not Yep. still show from the system Yep. earliest. Okay? It's still Yep. early since we will do it on July 2 and July 16. Alright. So you will No receive problem. it by Friday, okay, to Alright. your email. So so if the just one last question. Sure. Once I move out and somebody moves into this unit, if Mhmm. they connect, would they be using Airtel? Like, would they get free Internet? Mhmm. If because if they move in, say a new person moves into this unit that I'm living in, 30827 Flinders, and they plug in a router, will Mhmm. it Mhmm. pick up Airtel, and will they get free Internet because my Internet's still active? No. They will not able to use it because she will be getting your router. Once you turn off your router and bring with you, they cannot Oh, use so the active if they one. if they plug in a new router, they won't be using my Internet like Airtel. That's correct. Because we preconfigured Oh, good. your own router. We put in your credentials there that's owned Oh, okay. exclusively for you so they cannot Oh, use good. unless they do have the credential and configure it, Yep. the username and password. Oh, good. So Correct. they they might be getting free Internet from me. They will not. And please don't forget to get your router. Okay? Bring with you Yeah. your Oh, router. don't worry. That's already been packed up. It's already been You're put ready in to the go. box. So yeah. The routing's been taken away from the NBN box, and it's been packed away. So yeah. So it's the Uh-huh. Okay. you probably you probably can see the Internet's being turned off here. So yeah. Okay. Yeah. I will tell our tech department. But, yeah, that's the arrangement we have. June 30, we'll process the payment. Once Yep. done, your June, we'll Yep. cancel the services officially, and we'll send you the cancellation confirmation through email as well for your reference. And then Yep. you will be receiving the cancellation invoice part two parts on Friday, okay, to be due on July 2 and July 16. That's correct. Alright.","start_word":3100,"end_word":3511,"sentiment":"neutral","sentiment_score":-0.0045003611187550046},{"text":"Thank you Okay. very much for your help. Thank you so much, Jason. Please Thank have you. a good one. Be safe and be healthy.","start_word":3512,"end_word":3536,"sentiment":"positive","sentiment_score":0.7206511306762695},{"text":"Bye bye. Okay. Bye now.","start_word":3537,"end_word":3541,"sentiment":"neutral","sentiment_score":0.22366611659526825}],"average":{"sentiment":"neutral","sentiment_score":0.01269423486721108}}}}