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Okay.\n\nOkay.","paragraphs":[{"sentences":[{"text":"They've taken the whole control of each and every decision that we've taken.","start":43.934998,"end":48.894997,"sentiment":"positive","sentiment_score":0.4221309262972612},{"text":"So so, you know, we're just like, I'll keep the approval in a word.","start":48.894997,"end":52.754997,"sentiment":"neutral","sentiment_score":0.29134868511131834},{"text":"I know.","start":58.870003,"end":59.27,"sentiment":"neutral","sentiment_score":-0.00951727107167244},{"text":"Yeah.","start":59.27,"end":59.59,"sentiment":"neutral","sentiment_score":-0.08578085154294968},{"text":"But I'm frustration, but, you know, I just wanna get this done.","start":59.59,"end":63.77,"sentiment":"neutral","sentiment_score":-0.2994653396308422}],"sentiment":"neutral","sentiment_score":0.13971867057539167,"num_words":42,"start":43.934998,"end":63.77},{"sentences":[{"text":"Or, like, I was not supposed to come to the office today, but just to make sure that this is done.","start":63.91,"end":71.835,"sentiment":"neutral","sentiment_score":-0.19122417732363656},{"text":"So just give me couple of more minutes.","start":72.235,"end":73.854996,"sentiment":"neutral","sentiment_score":-0.08877398446202278},{"text":"Sorry for that.","start":76.875,"end":77.695,"sentiment":"neutral","sentiment_score":-0.32567350069681805},{"text":"So but but he was here in the office in the morning.","start":132.925,"end":135.425,"sentiment":"neutral","sentiment_score":-0.06519009949018557},{"text":"I don't know.","start":135.885,"end":136.705,"sentiment":"neutral","sentiment_score":-0.20616002877553305}],"sentiment":"neutral","sentiment_score":-0.15114215705940065,"num_words":47,"start":63.91,"end":136.705},{"sentences":[{"text":"Yeah.","start":142.45,"end":142.95,"sentiment":"neutral","sentiment_score":-0.13055041432380676},{"text":"In total.","start":156.345,"end":156.925,"sentiment":"neutral","sentiment_score":-0.15565497428178787},{"text":"Because rollback like we are just like stuck in the middle, you know, waiting for everything to be done.","start":161.785,"end":169.96501,"sentiment":"neutral","sentiment_score":-0.1982591803136625},{"text":"Approval approval.","start":170.35,"end":171.89,"sentiment":"neutral","sentiment_score":-0.016584813594818115},{"text":"Like, For everything, we need to ask for approval and this and this, and we need to do this.","start":172.19,"end":187.69499,"sentiment":"neutral","sentiment_score":-0.01538153943654738}],"sentiment":"neutral","sentiment_score":-0.10544659686816293,"num_words":43,"start":142.45,"end":187.69499},{"sentences":[{"text":"Finance So I'm just like what the hell is happening?","start":188.235,"end":218.955,"sentiment":"neutral","sentiment_score":-0.2519433066248894},{"text":"So I'm gonna do update the account.","start":220.02834,"end":224.455,"sentiment":"neutral","sentiment_score":0.034506186111164946},{"text":"Just give me a couple of more minutes.","start":224.455,"end":226.155,"sentiment":"neutral","sentiment_score":0.09290044382214546},{"text":"Give me couple of minutes and update the account, please.","start":235.94,"end":238.12,"sentiment":"neutral","sentiment_score":0.11246837750077247},{"text":"Okay.","start":239.06,"end":239.56,"sentiment":"neutral","sentiment_score":0.0763595774769783}],"sentiment":"neutral","sentiment_score":-0.009267857233579788,"num_words":36,"start":188.235,"end":239.56},{"sentences":[{"text":"Okay.","start":239.7,"end":240.2,"sentiment":"neutral","sentiment_score":0.03299944847822189}],"sentiment":"neutral","sentiment_score":0.03299944847822189,"num_words":1,"start":239.7,"end":240.2}]}}]}],"paragraphs":{"transcript":"\nChannel 1: They've taken the whole control of each and every decision that we've taken. So so, you know, we're just like, I'll keep the approval in a word.\n\nChannel 0: Yeah.\n\nChannel 1: I know. Yeah. But I'm frustration, but, you know, I just wanna get this done. Or, like, I was not supposed to come to the office today, but just to make sure that this is done. So just give me couple of more minutes.\n\nSorry for that.\n\nChannel 0: Against you. But what we Okay.\n\nChannel 1: So but but he was here in the office in the morning. I don't know. Yeah. In total. Because rollback like we are just like stuck in the middle, you know, waiting for everything to be done.\n\nApproval approval. Like,\n\nChannel 0: My signature. Yeah. My signature.\n\nChannel 1: For everything, we need to ask for approval and this and this, and we need to do this. Finance So I'm just like what the hell is happening? So I'm gonna do update the account. Just give me a couple of more minutes. Give me couple of minutes and update the account, please.\n\nOkay. Okay.","paragraphs":[{"sentences":[{"text":"They've taken the whole control of each and every decision that we've taken.","start":43.934998,"end":48.894997,"sentiment":"positive","sentiment_score":0.4221309262972612},{"text":"So so, you know, we're just like, I'll keep the approval in a word.","start":48.894997,"end":52.754997,"sentiment":"neutral","sentiment_score":0.29134868511131834}],"sentiment":"positive","sentiment_score":0.3543179123489945,"channel":1,"num_words":27,"start":43.934998,"end":52.754997},{"sentences":[{"text":"Yeah.","start":53.96,"end":54.46,"sentiment":"neutral","sentiment_score":0.024001773446798325}],"sentiment":"neutral","sentiment_score":0.024001773446798325,"channel":0,"num_words":1,"start":53.96,"end":54.46},{"sentences":[{"text":"I know.","start":58.870003,"end":59.27,"sentiment":"neutral","sentiment_score":-0.00951727107167244},{"text":"Yeah.","start":59.27,"end":59.59,"sentiment":"neutral","sentiment_score":-0.08578085154294968},{"text":"But I'm frustration, but, you know, I just wanna get this done.","start":59.59,"end":63.77,"sentiment":"neutral","sentiment_score":-0.2994653396308422},{"text":"Or, like, I was not supposed to come to the office today, but just to make sure that this is done.","start":63.91,"end":71.835,"sentiment":"neutral","sentiment_score":-0.19122417732363656},{"text":"So just give me couple of more minutes.","start":72.235,"end":73.854996,"sentiment":"neutral","sentiment_score":-0.08877398446202278}],"sentiment":"neutral","sentiment_score":-0.19146134247156707,"channel":1,"num_words":44,"start":58.870003,"end":73.854996},{"sentences":[{"text":"Sorry for that.","start":76.875,"end":77.695,"sentiment":"neutral","sentiment_score":-0.32567350069681805}],"sentiment":"neutral","sentiment_score":-0.32567350069681805,"channel":1,"num_words":3,"start":76.875,"end":77.695},{"sentences":[{"text":"Against you.","start":82.19,"end":93.65,"sentiment":"neutral","sentiment_score":-0.23854617774486542},{"text":"But what we Okay.","start":120.405,"end":130.58499,"sentiment":"neutral","sentiment_score":-0.07396733202040195}],"sentiment":"neutral","sentiment_score":-0.12882694726188978,"channel":0,"num_words":6,"start":82.19,"end":130.58499},{"sentences":[{"text":"So but but he was here in the office in the morning.","start":132.925,"end":135.425,"sentiment":"neutral","sentiment_score":-0.06519009949018557},{"text":"I don't know.","start":135.885,"end":136.705,"sentiment":"neutral","sentiment_score":-0.20616002877553305},{"text":"Yeah.","start":142.45,"end":142.95,"sentiment":"neutral","sentiment_score":-0.13055041432380676},{"text":"In total.","start":156.345,"end":156.925,"sentiment":"neutral","sentiment_score":-0.15565497428178787},{"text":"Because rollback like we are just like stuck in the middle, you know, waiting for everything to be done.","start":161.785,"end":169.96501,"sentiment":"neutral","sentiment_score":-0.1982591803136625}],"sentiment":"neutral","sentiment_score":-0.1516093532177242,"channel":1,"num_words":37,"start":132.925,"end":169.96501},{"sentences":[{"text":"Approval approval.","start":170.35,"end":171.89,"sentiment":"neutral","sentiment_score":-0.016584813594818115},{"text":"Like,","start":172.19,"end":172.69,"sentiment":"neutral","sentiment_score":0.00919063575565815}],"sentiment":"neutral","sentiment_score":-0.00799299714465936,"channel":1,"num_words":3,"start":170.35,"end":172.69},{"sentences":[{"text":"My signature.","start":175.67499,"end":176.415,"sentiment":"neutral","sentiment_score":-0.004434207454323769},{"text":"Yeah.","start":176.47499,"end":176.97499,"sentiment":"neutral","sentiment_score":0.02367689460515976},{"text":"My signature.","start":179.11499,"end":179.775,"sentiment":"neutral","sentiment_score":-0.004658503457903862}],"sentiment":"neutral","sentiment_score":0.0010982945561408997,"channel":0,"num_words":5,"start":175.67499,"end":179.775},{"sentences":[{"text":"For everything, we need to ask for approval and this and this, and we need to do this.","start":183.995,"end":187.69499,"sentiment":"neutral","sentiment_score":-0.0167466602805588},{"text":"Finance So I'm just like what the hell is happening?","start":188.235,"end":218.955,"sentiment":"neutral","sentiment_score":-0.2519433066248894},{"text":"So I'm gonna do update the account.","start":220.02834,"end":224.455,"sentiment":"neutral","sentiment_score":0.034506186111164946},{"text":"Just give me a couple of more minutes.","start":224.455,"end":226.155,"sentiment":"neutral","sentiment_score":0.09290044382214546},{"text":"Give me couple of minutes and update the account, please.","start":235.94,"end":238.12,"sentiment":"neutral","sentiment_score":0.11246837750077247}],"sentiment":"neutral","sentiment_score":-0.01342344005539451,"channel":1,"num_words":53,"start":183.995,"end":238.12},{"sentences":[{"text":"Okay.","start":239.06,"end":239.56,"sentiment":"neutral","sentiment_score":0.0763595774769783},{"text":"Okay.","start":239.7,"end":240.2,"sentiment":"neutral","sentiment_score":0.03299944847822189}],"sentiment":"neutral","sentiment_score":0.0546795129776001,"channel":1,"num_words":2,"start":239.06,"end":240.2}]},"summary":{"result":"success","short":"The customer is frustrated because they were supposed to come to the office but didn't and wants to make sure their appointment is complete. They express frustration but want the issue to be resolved. They ask the agent to update their account and wait for a few more minutes."},"intents":{"segments":[{"text":"But I'm frustration, but, you know, I just wanna get this done. Or, like, I was not supposed to come to the office today, but just to make sure that this is done. So just give me couple of more minutes. Sorry for that.","start_word":31,"end_word":74,"intents":[{"intent":"Express frustration","confidence_score":0.115867935}]},{"text":"So just give me couple of more minutes. Sorry for that.","start_word":64,"end_word":74,"intents":[{"intent":"Provide time for approval approval","confidence_score":0.0000016513955}]},{"text":"Sorry for that. Against you.","start_word":72,"end_word":76,"intents":[{"intent":"Apologize for misunderstanding","confidence_score":0.0000023666769}]},{"text":"So I'm gonna do update the account. Just give me a couple of more minutes. Give me couple of minutes and update the account, please. Okay.","start_word":154,"end_word":179,"intents":[{"intent":"Update account","confidence_score":0.28118858}]}]},"sentiments":{"segments":[{"text":"They've taken the whole control of each and every decision that we've taken.","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.4020107984542846},{"text":"So so, you know, we're just like, I'll keep the approval in a word. Yeah. I know. Yeah. But I'm frustration, but, you know, I just wanna get this done. Or, like, I was not supposed to come to the office today, but just to make sure that this is done. So just give me couple of more minutes. Sorry for that. Against you. But what we Okay. So but but he was here in the office in the morning. I don't know. Yeah. In total. Because rollback like we are just like stuck in the middle, you know, waiting for everything to be done. Approval approval. Like, My signature. Yeah. My signature. For everything, we need to ask for approval and this and this, and we need to do this. Finance So I'm just like what the hell is happening? So I'm gonna do update the account. Just give me a couple of more minutes. Give me couple of minutes and update the account, please. Okay. Okay.","start_word":13,"end_word":180,"sentiment":"neutral","sentiment_score":-0.06831122934818268}],"average":{"sentiment":"neutral","sentiment_score":-0.0341749575830275}}}}