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Richard. This is Ross with Techcom. How's it going? How's it going? How's it going?\n\nGreat. Doing good, buddy. Richard, actually, I I just had one inquiry for a Microsoft license for Windows 10 ESU year two license. I wanted to inquire about Microsoft Windows 10 e s u. Yep.\n\nTwo year license. Uh-huh. Okay. Okay. Got you.\n\nAlright. So you need mhmm. Mhmm. So what to do now? Like, what's the next step?\n\nYep. Yeah. That's how it works. Mhmm. Yep.\n\nWe are a partner with Decadeta, and we are a partner with Microsoft as well. Yep. On your website. Okay. Alright.\n\nNo. Actually, I am doing it for the first time. Yep. I do have. It's 363458.\n\nCorrect. Okay. I need to check out. I need to check out. Okay.\n\nAlright. Got you. No worries. Thanks, Richard. Thanks for assistance, mate.\n\nWill do, and we'll get back. Alright? Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Richard.","start":24.494999,"end":25.314999,"sentiment":"neutral","sentiment_score":0.16711320728063583},{"text":"This is Ross with Techcom.","start":25.375,"end":26.895,"sentiment":"neutral","sentiment_score":0.19124937951564788},{"text":"How's it going?","start":26.895,"end":27.214998,"sentiment":"neutral","sentiment_score":0.23332363863786063},{"text":"How's it going?","start":27.214998,"end":27.535,"sentiment":"neutral","sentiment_score":0.17653255661328635},{"text":"How's it going?","start":27.535,"end":28.2,"sentiment":"neutral","sentiment_score":0.14642617603143057}],"sentiment":"neutral","sentiment_score":0.18495752662420273,"num_words":16,"start":24.494999,"end":28.2},{"sentences":[{"text":"Great.","start":31.560001,"end":31.880001,"sentiment":"positive","sentiment_score":0.7070376873016357},{"text":"Doing good, 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Good afternoon. Ticket Data Microsoft team. Richard speaking. Not too bad. And yourself? Alright. Yes. So it's fine. So they're they're they're cumulative, the ESUs. So you need to have acquired the year one ASU before you so you if you haven't purchased the ASU before, you need to you buy the year one ESU and then the year two ESU because they're cumulative. They're sold through the CSP program. So if you have a so you're one of our reseller CSP partners. So you'd you'd sell it through the CSP program. So you provision the license that he is you into the customer's Microsoft three six five tenant via the CSP portal on our website. Yeah. So, yeah, that that's it, basically. And then the the end customer global admin would access the ESU activation keys in their m three six five admin center under the billing section under your products that that access it there. Yep. So, yeah, you're yeah. Yeah. So yeah. So you're added via the the CSP portal on our website. Yeah. You you mentioned you you transact CSP us. So it's just through the CSP program. So you you you provision it into the customer's three six five tenant via the CSP portal on our website like you provision other CSP products through our website? Yep. That's how it works. So you mentioned you you yeah. Yeah. Yeah. You mentioned you do CSP with us? Yes. So you do CSP with DICADATA? Yep. So, yeah, you provision it via the CSP portal on our website. Sounds like you're not familiar with it. So are you sure you is it one of your other colleagues that does it maybe instead of you? Or because you don't not sounding very confident. Do do you have your ticket data or account number handy? Mhmm. Okay. Ecom Systems. Okay. Yeah. You don't transact any CSP with ticket data. So so so maybe you do transact with a different CSP provider. Are you are you familiar? Do you do you know? Or yeah. Check internally. You need to be registered as an indirect CSP reseller with Microsoft. So maybe check check that internally with your with your team. Yep. Okay. Okay. No. Sure. No worries. Okay. Thank you. See you. 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and someone will attend to you shortly. Good afternoon. Ticket Data Microsoft team. Richard speaking. Not too bad.\n\nAnd yourself? Alright. Yes. So it's fine. So they're they're they're cumulative, the ESUs.\n\nSo you need to have acquired the year one ASU before you so you if you haven't purchased the ASU before, you need to you buy the year one ESU and then the year two ESU because they're cumulative. They're sold through the CSP program. So if you have a so you're one of our reseller CSP partners. So you'd you'd sell it through the CSP program. So you provision the license that he is you into the customer's Microsoft three six five tenant via the CSP portal on our website.\n\nYeah. So, yeah, that that's it, basically. And then the the end customer global admin would access the ESU activation keys in their m three six five admin center under the billing section under your products that that access it there. Yep. So, yeah, you're yeah.\n\nYeah. So yeah. So you're added via the the CSP portal on our website. Yeah. You you mentioned you you transact CSP us.\n\nSo it's just through the CSP program. So you you you provision it into the customer's three six five tenant via the CSP portal on our website like you provision other CSP products through our website? Yep. That's how it works. So you mentioned you you yeah.\n\nYeah. Yeah. You mentioned you do CSP with us? Yes. So you do CSP with DICADATA?\n\nYep. So, yeah, you provision it via the CSP portal on our website. Sounds like you're not familiar with it. So are you sure you is it one of your other colleagues that does it maybe instead of you? Or because you don't not sounding very confident.\n\nDo do you have your ticket data or account number handy? Mhmm. Okay. Ecom Systems. Okay.\n\nYeah. You don't transact any CSP with ticket data. So so so maybe you do transact with a different CSP provider. Are you are you familiar? Do you do you know?\n\nOr yeah. Check internally. You need to be registered as an indirect CSP reseller with Microsoft. So maybe check check that internally with your with your team. Yep.\n\nOkay. Okay. No. Sure. No worries.\n\nOkay. Thank you. See you. Bye.","paragraphs":[{"sentences":[{"text":"Line and someone will attend to you shortly.","start":0.39999998,"end":2.74,"sentiment":"neutral","sentiment_score":0.03208191762678325},{"text":"Good afternoon.","start":19.955,"end":20.675,"sentiment":"neutral","sentiment_score":0.2875353991985321},{"text":"Ticket Data Microsoft team.","start":20.675,"end":21.955,"sentiment":"neutral","sentiment_score":0.15985438227653503},{"text":"Richard speaking.","start":21.955,"end":22.935,"sentiment":"neutral","sentiment_score":0.05704210139811039},{"text":"Not too bad.","start":29.154999,"end":29.715,"sentiment":"neutral","sentiment_score":0.22791354358196259}],"sentiment":"neutral","sentiment_score":0.119419394845241,"num_words":19,"start":0.39999998,"end":29.715},{"sentences":[{"text":"And yourself?","start":29.715,"end":30.295,"sentiment":"neutral","sentiment_score":0.14100834354758263},{"text":"Alright.","start":42.5,"end":43.0,"sentiment":"neutral","sentiment_score":0.049615323543548584},{"text":"Yes.","start":45.524998,"end":45.844997,"sentiment":"neutral","sentiment_score":0.051989100873470306},{"text":"So it's fine.","start":45.844997,"end":46.745,"sentiment":"neutral","sentiment_score":0.040049838523070015},{"text":"So they're they're they're cumulative, the ESUs.","start":57.620003,"end":60.66,"sentiment":"neutral","sentiment_score":0.013240330586475986}],"sentiment":"neutral","sentiment_score":0.04260378151333758,"num_words":14,"start":29.715,"end":60.66},{"sentences":[{"text":"So you need to have acquired the year one ASU before you so you if you haven't purchased the ASU before, you need to you buy the year one ESU and then the year two ESU because they're 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yeah.","start":125.990005,"end":128.685,"sentiment":"neutral","sentiment_score":0.03411600785329938}],"sentiment":"neutral","sentiment_score":0.029998802377477936,"num_words":46,"start":99.525,"end":128.685},{"sentences":[{"text":"Yeah.","start":128.685,"end":128.925,"sentiment":"neutral","sentiment_score":0.03865471109747887},{"text":"So yeah.","start":128.925,"end":129.405,"sentiment":"neutral","sentiment_score":0.03553513251245022},{"text":"So you're added via the the CSP portal on our website.","start":129.405,"end":132.785,"sentiment":"neutral","sentiment_score":0.04790209775621241},{"text":"Yeah.","start":132.845,"end":133.345,"sentiment":"neutral","sentiment_score":0.03289568051695824},{"text":"You you mentioned you you transact CSP us.","start":140.045,"end":142.3,"sentiment":"neutral","sentiment_score":-0.0013110271538607776}],"sentiment":"neutral","sentiment_score":0.028654587596816862,"num_words":23,"start":128.685,"end":142.3},{"sentences":[{"text":"So it's just through the CSP program.","start":142.3,"end":144.0,"sentiment":"neutral","sentiment_score":0.05758622075830187},{"text":"So you you you provision it into the customer's three six five tenant via the CSP portal on our website like you provision other CSP products through our website?","start":144.06,"end":153.44,"sentiment":"neutral","sentiment_score":0.054742262345449676},{"text":"Yep.","start":158.505,"end":158.985,"sentiment":"neutral","sentiment_score":0.12835857272148132},{"text":"That's how it works.","start":158.985,"end":160.205,"sentiment":"neutral","sentiment_score":0.1875605657696724},{"text":"So you mentioned you you yeah.","start":161.625,"end":163.465,"sentiment":"neutral","sentiment_score":0.08046377326051395}],"sentiment":"neutral","sentiment_score":0.07131941763168954,"num_words":47,"start":142.3,"end":163.465},{"sentences":[{"text":"Yeah.","start":163.465,"end":163.785,"sentiment":"neutral","sentiment_score":0.039411380887031555},{"text":"Yeah.","start":163.785,"end":164.025,"sentiment":"neutral","sentiment_score":0.033663034439086914},{"text":"You mentioned you do CSP with us?","start":164.025,"end":166.23,"sentiment":"neutral","sentiment_score":0.02771566355867045},{"text":"Yes.","start":173.83,"end":174.33,"sentiment":"neutral","sentiment_score":0.03558032959699631},{"text":"So you do CSP with DICADATA?","start":174.39,"end":176.25,"sentiment":"neutral","sentiment_score":0.03269373687605063}],"sentiment":"neutral","sentiment_score":0.031176675693131983,"num_words":16,"start":163.465,"end":176.25},{"sentences":[{"text":"Yep.","start":178.72499,"end":179.205,"sentiment":"neutral","sentiment_score":0.05680301785469055},{"text":"So, yeah, you provision it via the CSP portal on our website.","start":179.205,"end":182.665,"sentiment":"neutral","sentiment_score":0.062095885165035725},{"text":"Sounds like you're not familiar with it.","start":192.93999,"end":194.86,"sentiment":"neutral","sentiment_score":-0.06011249550751278},{"text":"So are you sure you is it one of your other colleagues that does it maybe instead of you?","start":194.86,"end":200.48,"sentiment":"neutral","sentiment_score":-0.051269168720433585},{"text":"Or because you don't not sounding very confident.","start":200.62,"end":203.35999,"sentiment":"neutral","sentiment_score":-0.15075011178851128}],"sentiment":"neutral","sentiment_score":-0.038275509121570184,"num_words":47,"start":178.72499,"end":203.35999},{"sentences":[{"text":"Do do you have your ticket data or account number handy?","start":210.725,"end":213.065,"sentiment":"neutral","sentiment_score":-0.0027582764794880695},{"text":"Mhmm.","start":215.52501,"end":216.02501,"sentiment":"neutral","sentiment_score":0.01176263764500618},{"text":"Okay.","start":221.32999,"end":221.82999,"sentiment":"neutral","sentiment_score":0.022648999467492104},{"text":"Ecom Systems.","start":223.65,"end":224.70999,"sentiment":"neutral","sentiment_score":0.021111514419317245},{"text":"Okay.","start":227.01,"end":227.51,"sentiment":"neutral","sentiment_score":0.0170665942132473}],"sentiment":"neutral","sentiment_score":0.003960013680625707,"num_words":16,"start":210.725,"end":227.51},{"sentences":[{"text":"Yeah.","start":230.76999,"end":231.25,"sentiment":"neutral","sentiment_score":-0.0010441280901432035},{"text":"You don't transact any CSP with ticket data.","start":231.25,"end":234.15,"sentiment":"neutral","sentiment_score":-0.03924683225341141},{"text":"So so so maybe you do transact with a different CSP provider.","start":236.575,"end":242.19499,"sentiment":"neutral","sentiment_score":-0.01680161594413221},{"text":"Are you are you familiar?","start":242.33499,"end":244.89499,"sentiment":"neutral","sentiment_score":-0.019845526665449142},{"text":"Do you do you know?","start":244.89499,"end":245.775,"sentiment":"neutral","sentiment_score":-0.031064580753445627}],"sentiment":"neutral","sentiment_score":-0.024877055307790157,"num_words":31,"start":230.76999,"end":245.775},{"sentences":[{"text":"Or yeah.","start":245.775,"end":250.035,"sentiment":"neutral","sentiment_score":-0.035797194577753544},{"text":"Check internally.","start":251.64,"end":252.37999,"sentiment":"neutral","sentiment_score":-0.033987857401371},{"text":"You need to be registered as an indirect CSP reseller with Microsoft.","start":252.43999,"end":256.53998,"sentiment":"neutral","sentiment_score":-0.014765319259216389},{"text":"So maybe check check that internally with your with your 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worries.","start":271.755,"end":272.315,"sentiment":"neutral","sentiment_score":0.09131795540452003}],"sentiment":"neutral","sentiment_score":0.10235073106984298,"num_words":6,"start":265.595,"end":272.315},{"sentences":[{"text":"Okay.","start":272.315,"end":272.635,"sentiment":"neutral","sentiment_score":0.1702645868062973},{"text":"Thank you.","start":272.635,"end":273.295,"sentiment":"neutral","sentiment_score":0.2825723737478256},{"text":"See you.","start":273.99503,"end":274.635,"sentiment":"neutral","sentiment_score":0.20399415493011475},{"text":"Bye.","start":274.635,"end":275.135,"sentiment":"neutral","sentiment_score":-0.07319088280200958}],"sentiment":"neutral","sentiment_score":0.17836779356002808,"num_words":6,"start":272.315,"end":275.135}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Line and someone will attend to you shortly. Good afternoon. Ticket Data Microsoft team. Richard speaking.\n\nChannel 0: Hi, Richard. This is Ross with Techcom. How's it going? How's it going? How's it going?\n\nChannel 1: Not too bad. And yourself?\n\nChannel 0: Great. Doing good, buddy. Richard, actually, I I just had one inquiry for a Microsoft license for Windows 10 ESU year two license.\n\nChannel 1: Alright. Yes.\n\nChannel 0: I wanted\n\nChannel 1: So it's\n\nChannel 0: to\n\nChannel 1: fine.\n\nChannel 0: inquire about Microsoft Windows 10 e s u. Yep. Two year license.\n\nChannel 1: So they're they're they're cumulative, the ESUs. So you need to have acquired the year one ASU before you so you if you haven't purchased the ASU before, you need to you buy the year one ESU and then the year two ESU because they're cumulative. They're sold through the CSP program. So if you have a so you're one of our reseller CSP partners.\n\nChannel 0: Uh-huh.\n\nChannel 1: So you'd you'd sell it through the CSP program. So you provision the license that he is you into the customer's Microsoft three six five tenant via the CSP portal on our website. Yeah. So,\n\nChannel 0: Okay.\n\nChannel 1: yeah, that that's it, basically. And then the the end customer global admin would access the ESU activation keys in their m three six five admin center under the billing section under your products that that access it there.\n\nChannel 0: Okay. Got you. Alright.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: So, yeah, you're\n\nChannel 0: you need mhmm.\n\nChannel 1: yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So yeah. So you're added via the the CSP portal on our website. Yeah.\n\nChannel 0: So what to do now? Like, what's the next step?\n\nChannel 1: You you mentioned you you transact CSP us. So it's just through the CSP program. So you you you provision it into the customer's three six five tenant via the CSP portal on our website like you provision other CSP products through our website?\n\nChannel 0: Yep.\n\nChannel 1: Yep. That's how it works.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: That's\n\nChannel 1: you mentioned\n\nChannel 0: how it works.\n\nChannel 1: you you\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. Yeah. Yeah. You mentioned you do CSP with us?\n\nChannel 0: Yep. We are a partner with Decadeta, and we are a partner with Microsoft as well.\n\nChannel 1: Yes. So you do CSP with DICADATA?\n\nChannel 0: Yep.\n\nChannel 1: Yep. So, yeah, you provision it via the CSP portal on our website.\n\nChannel 0: On your website. Okay. Alright.\n\nChannel 1: Sounds like you're not familiar with it. So are you sure you is it one of your other colleagues that does it maybe instead of you? Or because you don't not sounding very confident.\n\nChannel 0: No. Actually, I am doing it for the first time.\n\nChannel 1: Do do you have your ticket data or account number handy?\n\nChannel 0: Yep. I do have.\n\nChannel 1: Mhmm.\n\nChannel 0: It's 363458.\n\nChannel 1: Okay. Ecom Systems.\n\nChannel 0: Correct.\n\nChannel 1: Okay. Yeah. You don't transact any CSP with ticket data.\n\nChannel 0: Okay.\n\nChannel 1: So so so maybe you do transact with a different CSP provider. Are you are you familiar? Do you do you know? Or\n\nChannel 0: I need to check out. I\n\nChannel 1: yeah.\n\nChannel 0: need to check out.\n\nChannel 1: Check internally. You need to be registered as an indirect CSP reseller with Microsoft. So maybe check check that internally with your with your team.\n\nChannel 0: Okay. Alright. Got\n\nChannel 1: Yep.\n\nChannel 0: you.\n\nChannel 1: Okay.\n\nChannel 0: No worries. Thanks, Richard. Thanks for assistance,\n\nChannel 1: Okay.\n\nChannel 0: mate. Will do, and\n\nChannel 1: No.\n\nChannel 0: we'll get back. Alright?\n\nChannel 1: Sure. No worries. Okay. Thank you.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: See you. Bye.","paragraphs":[{"sentences":[{"text":"Line and someone will attend to you shortly.","start":0.39999998,"end":2.74,"sentiment":"neutral","sentiment_score":0.03208191762678325},{"text":"Good afternoon.","start":19.955,"end":20.675,"sentiment":"neutral","sentiment_score":0.2875353991985321},{"text":"Ticket Data Microsoft team.","start":20.675,"end":21.955,"sentiment":"neutral","sentiment_score":0.15985438227653503},{"text":"Richard speaking.","start":21.955,"end":22.935,"sentiment":"neutral","sentiment_score":0.05704210139811039}],"sentiment":"neutral","sentiment_score":0.0990767419571057,"channel":1,"num_words":16,"start":0.39999998,"end":22.935},{"sentences":[{"text":"Hi, Richard.","start":24.494999,"end":25.314999,"sentiment":"neutral","sentiment_score":0.16711320728063583},{"text":"This is Ross with Techcom.","start":25.375,"end":26.895,"sentiment":"neutral","sentiment_score":0.19124937951564788},{"text":"How's it going?","start":26.895,"end":27.214998,"sentiment":"neutral","sentiment_score":0.23332363863786063},{"text":"How's it going?","start":27.214998,"end":27.535,"sentiment":"neutral","sentiment_score":0.17653255661328635},{"text":"How's it going?","start":27.535,"end":28.2,"sentiment":"neutral","sentiment_score":0.14642617603143057}],"sentiment":"neutral","sentiment_score":0.18495752662420273,"channel":0,"num_words":16,"start":24.494999,"end":28.2},{"sentences":[{"text":"Not too bad.","start":29.154999,"end":29.715,"sentiment":"neutral","sentiment_score":0.22791354358196259},{"text":"And yourself?","start":29.715,"end":30.295,"sentiment":"neutral","sentiment_score":0.14100834354758263}],"sentiment":"neutral","sentiment_score":0.1931514635682106,"channel":1,"num_words":5,"start":29.154999,"end":30.295},{"sentences":[{"text":"Great.","start":31.560001,"end":31.880001,"sentiment":"positive","sentiment_score":0.7070376873016357},{"text":"Doing good, buddy.","start":31.880001,"end":32.86,"sentiment":"positive","sentiment_score":0.6556994517644247},{"text":"Richard, actually, I I just had one inquiry for a Microsoft license for Windows 10 ESU year two license.","start":33.56,"end":40.7,"sentiment":"neutral","sentiment_score":0.03422875143587589}],"sentiment":"neutral","sentiment_score":0.14454270955985007,"channel":0,"num_words":23,"start":31.560001,"end":40.7},{"sentences":[{"text":"Alright.","start":42.5,"end":43.0,"sentiment":"neutral","sentiment_score":0.049615323543548584},{"text":"Yes.","start":45.524998,"end":45.844997,"sentiment":"neutral","sentiment_score":0.051989100873470306}],"sentiment":"neutral","sentiment_score":0.050802212208509445,"channel":1,"num_words":2,"start":42.5,"end":45.844997},{"sentences":[{"text":"I 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u.","start":46.365,"end":51.345,"sentiment":"neutral","sentiment_score":0.01834178203716874},{"text":"Yep.","start":54.205,"end":54.685,"sentiment":"neutral","sentiment_score":0.0294029600918293},{"text":"Two year license.","start":54.685,"end":55.505,"sentiment":"neutral","sentiment_score":0.01599704536298911}],"sentiment":"neutral","sentiment_score":0.018677362706512213,"channel":0,"num_words":12,"start":46.365,"end":55.505},{"sentences":[{"text":"So they're they're they're cumulative, the ESUs.","start":57.620003,"end":60.66,"sentiment":"neutral","sentiment_score":0.013240330586475986},{"text":"So you need to have acquired the year one ASU before you so you if you haven't purchased the ASU before, you need to you buy the year one ESU and then the year two ESU because they're cumulative.","start":60.66,"end":75.585,"sentiment":"neutral","sentiment_score":0.009711698306581149},{"text":"They're sold through the CSP program.","start":77.165,"end":79.345,"sentiment":"neutral","sentiment_score":0.035013657373686634},{"text":"So if you have a so you're one of our reseller CSP partners.","start":79.485,"end":83.585,"sentiment":"neutral","sentiment_score":0.020978137779121216}],"sentiment":"neutral","sentiment_score":0.014680558206656804,"channel":1,"num_words":65,"start":57.620003,"end":83.585},{"sentences":[{"text":"Uh-huh.","start":84.875,"end":85.35,"sentiment":"neutral","sentiment_score":0.01955781877040863}],"sentiment":"neutral","sentiment_score":0.01955781877040863,"channel":0,"num_words":1,"start":84.875,"end":85.35},{"sentences":[{"text":"So you'd you'd sell it through the CSP program.","start":86.15,"end":88.79,"sentiment":"neutral","sentiment_score":0.04412634546558062},{"text":"So you provision the license that he is you into the customer's Microsoft three six five tenant via the CSP portal on our website.","start":88.79,"end":96.57001,"sentiment":"neutral","sentiment_score":0.0398201954861482},{"text":"Yeah.","start":99.525,"end":100.025,"sentiment":"neutral","sentiment_score":0.032216016203165054},{"text":"So,","start":101.045,"end":101.284996,"sentiment":"neutral","sentiment_score":0.022479847073554993}],"sentiment":"neutral","sentiment_score":0.040214790403842925,"channel":1,"num_words":35,"start":86.15,"end":101.284996},{"sentences":[{"text":"Okay.","start":101.115,"end":101.615,"sentiment":"neutral","sentiment_score":0.03418751060962677}],"sentiment":"neutral","sentiment_score":0.03418751060962677,"channel":0,"num_words":1,"start":101.115,"end":101.615},{"sentences":[{"text":"yeah, that that's it, basically.","start":101.284996,"end":102.905,"sentiment":"neutral","sentiment_score":0.04096551388502121},{"text":"And then the the end customer global admin would access the ESU activation keys in their m three six five admin center under the billing section under your products that that access it there.","start":102.965,"end":115.21,"sentiment":"neutral","sentiment_score":0.02707579792203272}],"sentiment":"neutral","sentiment_score":0.028856530737800475,"channel":1,"num_words":39,"start":101.284996,"end":115.21},{"sentences":[{"text":"Okay.","start":117.59,"end":118.09,"sentiment":"neutral","sentiment_score":0.06085241585969925},{"text":"Got you.","start":118.71,"end":119.61,"sentiment":"neutral","sentiment_score":0.0664549432694912},{"text":"Alright.","start":123.43,"end":123.93,"sentiment":"neutral","sentiment_score":0.07898801565170288}],"sentiment":"neutral","sentiment_score":0.06818757951259613,"channel":0,"num_words":4,"start":117.59,"end":123.93},{"sentences":[{"text":"Yep.","start":124.310005,"end":124.810005,"sentiment":"neutral","sentiment_score":0.06338031589984894}],"sentiment":"neutral","sentiment_score":0.06338031589984894,"channel":1,"num_words":1,"start":124.310005,"end":124.810005},{"sentences":[{"text":"So","start":125.955,"end":126.455,"sentiment":"neutral","sentiment_score":0.04242336004972458}],"sentiment":"neutral","sentiment_score":0.04242336004972458,"channel":0,"num_words":1,"start":125.955,"end":126.455},{"sentences":[{"text":"So, yeah, you're","start":125.990005,"end":126.97,"sentiment":"neutral","sentiment_score":0.03680941400428613}],"sentiment":"neutral","sentiment_score":0.03680941400428613,"channel":1,"num_words":3,"start":125.990005,"end":126.97},{"sentences":[{"text":"you need 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The representative explains that Richard needs to purchase the year one ASU before the year two license and then purchase the year two ESU and then the year one ESU if he is a reseller. The representative also explains that Richard can purchase the license through the CSP portal on Microsoft's website and that he needs to register as an indirect CSP reseller with Microsoft."},"intents":{"segments":[{"text":"So it's just through the CSP program. So you you you provision it into the customer's three six five tenant via the CSP portal on our website like you provision other CSP products through our website? Yep.","start_word":269,"end_word":305,"intents":[{"intent":"Provision customer's tenant via csp portal","confidence_score":0.006827853},{"intent":"Provide csp portal information","confidence_score":0.008261864}]},{"text":"Sounds like you're not familiar with it. So are you sure you is it one of your other colleagues that does it maybe instead of you? Or because you don't not sounding very confident. No.","start_word":373,"end_word":407,"intents":[{"intent":"Confirm coworker's knowledge of csp provider","confidence_score":0.01124549},{"intent":"Identify coworker's affiliation with csp provider","confidence_score":0.0009092056},{"intent":"Verify coworker's knowledge of csp provider","confidence_score":0.0005346101}]},{"text":"So are you sure you is it one of your other colleagues that does it maybe instead of you? Or because you don't not sounding very confident. No.","start_word":380,"end_word":407,"intents":[{"intent":"Confirm coworker's involvement with csp program","confidence_score":0.000038543003}]}]},"sentiments":{"segments":[{"text":"Line and someone will attend to you shortly. Good afternoon. Ticket Data Microsoft team. Richard speaking. Hi, Richard. This is Ross with Techcom. How's it going? How's it going? How's it going? Not too bad. And yourself?","start_word":0,"end_word":36,"sentiment":"neutral","sentiment_score":0.15582044422626495},{"text":"Great. Doing good, buddy.","start_word":37,"end_word":40,"sentiment":"positive","sentiment_score":0.6685340404510498},{"text":"Richard, actually, I I just had one inquiry for a Microsoft license for Windows 10 ESU year two license. Alright. Yes. I wanted So it's to fine. inquire about Microsoft Windows 10 e s u. Yep. Two year license. So they're they're they're cumulative, the ESUs. So you need to have acquired the year one ASU before you so you if you haven't purchased the ASU before, you need to you buy the year one ESU and then the year two ESU because they're cumulative. They're sold through the CSP program. So if you have a so you're one of our reseller CSP partners. Uh-huh. So you'd you'd sell it through the CSP program. So you provision the license that he is you into the customer's Microsoft three six five tenant via the CSP portal on our website. Yeah. So, Okay. yeah, that that's it, basically. And then the the end customer global admin would access the ESU activation keys in their m three six five admin center under the billing section under your products that that access it there. Okay. Got you. Alright. Yep. So So, yeah, you're you need mhmm. yeah. Mhmm. Yeah. So yeah. So you're added via the the CSP portal on our website. Yeah. So what to do now? Like, what's the next step? You you mentioned you you transact CSP us. So it's just through the CSP program. So you you you provision it into the customer's three six five tenant via the CSP portal on our website like you provision other CSP products through our website? Yep. Yep. That's how it works. Yeah. So That's you how mentioned it works. you you Mhmm. yeah. Yeah. Yeah. You mentioned you do CSP with us? Yep. We are a partner with Decadeta, and we are a partner with Microsoft as well. Yes. So you do CSP with DICADATA? Yep. Yep. So, yeah, you provision it via the CSP portal on our website. On your website. Okay. Alright. Sounds like you're not familiar with it. So are you sure you is it one of your other colleagues that does it maybe instead of you? Or because you don't not sounding very confident. No. Actually, I am doing it for the first time. Do do you have your ticket data or account number handy? Yep. I do have. Mhmm. It's 363458. Okay. Ecom Systems. Correct. Okay. Yeah. You don't transact any CSP with ticket data. Okay. So so so maybe you do transact with a different CSP provider. Are you are you familiar? Do you do you know? Or I need to check out. I yeah. need to check out. Check internally. You need to be registered as an indirect CSP reseller with Microsoft. So maybe check check that internally with your with your team. Okay. Alright. Got Yep. you. Okay. No worries.","start_word":41,"end_word":516,"sentiment":"neutral","sentiment_score":0.021546029873161007},{"text":"Thanks, Richard. Thanks for assistance, Okay.","start_word":517,"end_word":522,"sentiment":"positive","sentiment_score":0.3744092285633087},{"text":"mate. Will do, and No. we'll get back. Alright? Sure. No worries. Okay. Thank you. Okay.","start_word":523,"end_word":538,"sentiment":"neutral","sentiment_score":0.10162950307130814},{"text":"Thank you.","start_word":539,"end_word":540,"sentiment":"positive","sentiment_score":0.3445797860622406},{"text":"See you. Bye.","start_word":541,"end_word":543,"sentiment":"neutral","sentiment_score":0.1997766544421514}],"average":{"sentiment":"neutral","sentiment_score":0.04702281482113993}}}}