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My name is Vijay, and I have a number Indian number, which I had used in India. But apparently oh, Indian Indian number? Oh, different companies, but it's. So this kid is yes.\n\nYes. Sure. Sure. Thanks. Thanks, mate.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.06491900980472565},{"text":"My name is Vijay, and I have a number Indian number, which I had used in India.","start":4.64,"end":10.9,"sentiment":"neutral","sentiment_score":0.03334868359653389},{"text":"But apparently oh, Indian Indian number?","start":11.2,"end":24.654999,"sentiment":"neutral","sentiment_score":-0.05069240011895696},{"text":"Oh, different companies, but it's.","start":28.95,"end":30.57,"sentiment":"neutral","sentiment_score":-0.07268004715442658},{"text":"So this kid is yes.","start":32.23,"end":35.45,"sentiment":"neutral","sentiment_score":-0.02580336630344391}],"sentiment":"neutral","sentiment_score":-0.004844848148743896,"num_words":34,"start":3.84,"end":35.45},{"sentences":[{"text":"Yes.","start":36.07,"end":36.47,"sentiment":"neutral","sentiment_score":0.029687419533729553},{"text":"Sure.","start":36.47,"end":36.71,"sentiment":"neutral","sentiment_score":0.12026338279247284},{"text":"Sure.","start":36.71,"end":36.95,"sentiment":"neutral","sentiment_score":0.23901581764221191},{"text":"Thanks.","start":36.95,"end":37.19,"sentiment":"positive","sentiment_score":0.4961903393268585},{"text":"Thanks, mate.","start":37.19,"end":38.010002,"sentiment":"positive","sentiment_score":0.5573127567768097}],"sentiment":"neutral","sentiment_score":0.3332970788081487,"num_words":6,"start":36.07,"end":38.010002},{"sentences":[{"text":"Bye.","start":39.75,"end":40.25,"sentiment":"neutral","sentiment_score":0.14313092827796936}],"sentiment":"neutral","sentiment_score":0.14313092827796936,"num_words":1,"start":39.75,"end":40.25}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Intel.\n\nChannel 1: Hi. My name is Vijay, and I have a number Indian number, which I had used in India. But\n\nChannel 0: Yeah. Well,\n\nChannel 1: apparently\n\nChannel 0: you you need you we can't help you with any I'm sorry, but we can't help you with any SIM cards outside of Australia. We only did the Australian numbers, the zero fours. You'll need to call India.\n\nChannel 1: oh, Indian Indian number?\n\nChannel 0: Yeah. Yeah. Because we're not the same company. We're a different company.\n\nChannel 1: Oh, different companies, but it's.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: But\n\nChannel 1: this\n\nChannel 0: the SIM\n\nChannel 1: kid\n\nChannel 0: card\n\nChannel 1: is\n\nChannel 0: is from India, not from Australia, so you need to call\n\nChannel 1: yes.\n\nChannel 0: India.\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Sure. Sure. Thanks. Thanks, mate.\n\nChannel 0: Okay. Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.12,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.29456208646297455},{"text":"Intel.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.13076767325401306}],"sentiment":"neutral","sentiment_score":0.23996394872665405,"channel":0,"num_words":3,"start":1.12,"end":2.34},{"sentences":[{"text":"Hi.","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.06491900980472565},{"text":"My name is Vijay, and I have a number Indian number, which I had used in India.","start":4.64,"end":10.9,"sentiment":"neutral","sentiment_score":0.03334868359653389},{"text":"But","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":-0.007674978114664555}],"sentiment":"neutral","sentiment_score":0.03285113962269143,"channel":1,"num_words":19,"start":3.84,"end":11.7},{"sentences":[{"text":"Yeah.","start":11.36,"end":11.759999,"sentiment":"neutral","sentiment_score":-0.021679336205124855},{"text":"Well,","start":11.759999,"end":11.92,"sentiment":"neutral","sentiment_score":-0.06430236995220184}],"sentiment":"neutral","sentiment_score":-0.04299085307866335,"channel":0,"num_words":2,"start":11.36,"end":11.92},{"sentences":[{"text":"apparently","start":11.84,"end":12.34,"sentiment":"neutral","sentiment_score":-0.126783549785614}],"sentiment":"neutral","sentiment_score":-0.126783549785614,"channel":1,"num_words":1,"start":11.84,"end":12.34},{"sentences":[{"text":"you you need you we can't help you with any I'm sorry, but we can't help you with any SIM cards outside of Australia.","start":11.92,"end":18.235,"sentiment":"neutral","sentiment_score":-0.20797875399390855},{"text":"We only did the Australian numbers, the zero fours.","start":18.235,"end":20.494999,"sentiment":"neutral","sentiment_score":-0.12972555889023674},{"text":"You'll need to call India.","start":20.795,"end":22.255001,"sentiment":"neutral","sentiment_score":-0.1236307978630066}],"sentiment":"neutral","sentiment_score":-0.17834668724160446,"channel":0,"num_words":38,"start":11.92,"end":22.255001},{"sentences":[{"text":"oh, Indian Indian number?","start":23.355,"end":24.654999,"sentiment":"neutral","sentiment_score":-0.0424239682033658}],"sentiment":"neutral","sentiment_score":-0.0424239682033658,"channel":1,"num_words":4,"start":23.355,"end":24.654999},{"sentences":[{"text":"Yeah.","start":25.035,"end":25.195,"sentiment":"neutral","sentiment_score":-0.04314679652452469},{"text":"Yeah.","start":25.195,"end":25.435,"sentiment":"neutral","sentiment_score":-0.0635535717010498},{"text":"Because we're not the same company.","start":25.435,"end":26.875,"sentiment":"neutral","sentiment_score":-0.13671589518586794},{"text":"We're a different company.","start":26.875,"end":27.935,"sentiment":"neutral","sentiment_score":-0.11997921206057072}],"sentiment":"neutral","sentiment_score":-0.11724271563192208,"channel":0,"num_words":12,"start":25.035,"end":27.935},{"sentences":[{"text":"Oh, different companies, but it's.","start":28.95,"end":30.57,"sentiment":"neutral","sentiment_score":-0.07268004715442658}],"sentiment":"neutral","sentiment_score":-0.07268004715442658,"channel":1,"num_words":5,"start":28.95,"end":30.57},{"sentences":[{"text":"Yeah.","start":31.99,"end":32.23,"sentiment":"neutral","sentiment_score":-0.03650195896625519}],"sentiment":"neutral","sentiment_score":-0.03650195896625519,"channel":0,"num_words":1,"start":31.99,"end":32.23},{"sentences":[{"text":"So","start":32.23,"end":32.39,"sentiment":"neutral","sentiment_score":-0.027941972017288208}],"sentiment":"neutral","sentiment_score":-0.027941972017288208,"channel":1,"num_words":1,"start":32.23,"end":32.39},{"sentences":[{"text":"But","start":32.23,"end":32.469997,"sentiment":"neutral","sentiment_score":-0.03391193598508835}],"sentiment":"neutral","sentiment_score":-0.03391193598508835,"channel":0,"num_words":1,"start":32.23,"end":32.469997},{"sentences":[{"text":"this","start":32.39,"end":32.63,"sentiment":"neutral","sentiment_score":-0.03214648738503456}],"sentiment":"neutral","sentiment_score":-0.03214648738503456,"channel":1,"num_words":1,"start":32.39,"end":32.63},{"sentences":[{"text":"the SIM","start":32.469997,"end":32.79,"sentiment":"neutral","sentiment_score":-0.0231862748041749}],"sentiment":"neutral","sentiment_score":-0.0231862748041749,"channel":0,"num_words":2,"start":32.469997,"end":32.79},{"sentences":[{"text":"kid","start":32.63,"end":32.87,"sentiment":"neutral","sentiment_score":-0.014268601313233376}],"sentiment":"neutral","sentiment_score":-0.014268601313233376,"channel":1,"num_words":1,"start":32.63,"end":32.87},{"sentences":[{"text":"card","start":32.79,"end":32.95,"sentiment":"neutral","sentiment_score":-0.026820318773388863}],"sentiment":"neutral","sentiment_score":-0.026820318773388863,"channel":0,"num_words":1,"start":32.79,"end":32.95},{"sentences":[{"text":"is","start":32.87,"end":33.37,"sentiment":"neutral","sentiment_score":-0.034108296036720276}],"sentiment":"neutral","sentiment_score":-0.034108296036720276,"channel":1,"num_words":1,"start":32.87,"end":33.37},{"sentences":[{"text":"is from India, not from Australia, so you need to call","start":32.95,"end":35.11,"sentiment":"neutral","sentiment_score":-0.050528157502412796}],"sentiment":"neutral","sentiment_score":-0.050528157502412796,"channel":0,"num_words":11,"start":32.95,"end":35.11},{"sentences":[{"text":"yes.","start":34.95,"end":35.45,"sentiment":"neutral","sentiment_score":-0.020551474764943123}],"sentiment":"neutral","sentiment_score":-0.020551474764943123,"channel":1,"num_words":1,"start":34.95,"end":35.45},{"sentences":[{"text":"India.","start":35.11,"end":35.61,"sentiment":"neutral","sentiment_score":-0.009041101671755314}],"sentiment":"neutral","sentiment_score":-0.009041101671755314,"channel":0,"num_words":1,"start":35.11,"end":35.61},{"sentences":[{"text":"Yes.","start":36.07,"end":36.47,"sentiment":"neutral","sentiment_score":0.029687419533729553}],"sentiment":"neutral","sentiment_score":0.029687419533729553,"channel":1,"num_words":1,"start":36.07,"end":36.47},{"sentences":[{"text":"Yeah.","start":36.23,"end":36.73,"sentiment":"neutral","sentiment_score":0.05805814266204834}],"sentiment":"neutral","sentiment_score":0.05805814266204834,"channel":0,"num_words":1,"start":36.23,"end":36.73},{"sentences":[{"text":"Sure.","start":36.47,"end":36.71,"sentiment":"neutral","sentiment_score":0.12026338279247284},{"text":"Sure.","start":36.71,"end":36.95,"sentiment":"neutral","sentiment_score":0.23901581764221191},{"text":"Thanks.","start":36.95,"end":37.19,"sentiment":"positive","sentiment_score":0.4961903393268585},{"text":"Thanks, mate.","start":37.19,"end":38.010002,"sentiment":"positive","sentiment_score":0.5573127567768097}],"sentiment":"positive","sentiment_score":0.3940190106630325,"channel":1,"num_words":5,"start":36.47,"end":38.010002},{"sentences":[{"text":"Okay.","start":38.07,"end":38.39,"sentiment":"positive","sentiment_score":0.3520965576171875},{"text":"Thank you.","start":38.39,"end":38.87,"sentiment":"positive","sentiment_score":0.5327277779579163},{"text":"Bye.","start":38.87,"end":39.37,"sentiment":"neutral","sentiment_score":0.29102009534835815}],"sentiment":"positive","sentiment_score":0.42714305222034454,"channel":0,"num_words":4,"start":38.07,"end":39.37},{"sentences":[{"text":"Bye.","start":39.75,"end":40.25,"sentiment":"neutral","sentiment_score":0.14313092827796936}],"sentiment":"neutral","sentiment_score":0.14313092827796936,"channel":1,"num_words":1,"start":39.75,"end":40.25}]},"summary":{"result":"success","short":"A customer named Vijay calls an agent at Intel because he needs help with SIM cards outside of Australia. The agent explains that they only do Australian numbers and recommends calling India. Vijay thanks the agent and ends the call."},"intents":{"segments":[{"text":"My name is Vijay, and I have a number Indian number, which I had used in India. But Yeah.","start_word":4,"end_word":22,"intents":[{"intent":"Clarify information","confidence_score":0.018140681}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Intel. Hi. My name is Vijay, and I have a number Indian number, which I had used in India. But Yeah. Well, apparently you you need you we can't help you with any I'm sorry, but we can't help you with any SIM cards outside of Australia. We only did the Australian numbers, the zero fours. You'll need to call India. oh, Indian Indian number? Yeah. Yeah. Because we're not the same company. We're a different company. Oh, different companies, but it's. Yeah. But So this the SIM kid card is is from India, not from Australia, so you need to call yes. India. Yes. Yeah. Sure. Sure.","start_word":0,"end_word":109,"sentiment":"neutral","sentiment_score":-0.06861789524555206},{"text":"Thanks. Thanks, mate. Okay. Thank you.","start_word":110,"end_word":115,"sentiment":"positive","sentiment_score":0.4974256157875061},{"text":"Bye. Bye.","start_word":116,"end_word":117,"sentiment":"neutral","sentiment_score":0.24104121327400208}],"average":{"sentiment":"neutral","sentiment_score":-0.020559681786431208}}}}