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Damien, I hope you still remember the company because the last time that I talked to it, I think it was October last year. During that time, I was trying to arrange a meeting with you together with my CTO, mister Bhajit Singh, to introduce our company and our services. Actually, sir, what happened, we were able to arrange a meeting with you, but the the thing is you were not able to attend that meeting. I think maybe because of your busy schedule. Yep. Same reason why I'm calling you back right now, Damon. We're hoping back to check, sir, if you have any available schedule next month, maybe on first or second week of July. Mhmm. Yes. Mhmm. Mhmm. Yep. Yes, Mhmm. Okay. Actually, sir, the one of the reason why we would like to have a meeting with you as well because we have a new services, to our portfolio. It's an AI powered security operation center. It it delivers 24 by seven investigation in response to security events, across your IT infrastructure, network, firewall, and endpoint. And we would like to just give you an idea how the services can help with your company, especially on cybersecurity. Uh-huh. July '6? The eighth, sir. Yeah. Two two 2PM or 1PM, sir. 01:30. Yeah. Okay. That that that would be perfect. The same thing, what I'll be doing yep. I'll be sending a calendar invite on July 8 at 01:30, 01:30PM. And, sir, I I believe you're still using the same email address. The yep. Well, let me check the alright. Okay. I'll be sending the invite right away, sir. Thank you. Alright. Thank you so much. Okay. Bye bye. 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Good morning. Damien, it's Ronald from Cloud Solution IT. I'm doing wonderful. Thank you for asking.\n\nDamien, I hope you still remember the company because the last time that I talked to it, I think it was October last year. During that time, I was trying to arrange a meeting with you together with my CTO, mister Bhajit Singh, to introduce our company and our services. Actually, sir, what happened, we were able to arrange a meeting with you, but the the thing is you were not able to attend that meeting. I think maybe because of your busy schedule. Yep.\n\nSame reason why I'm calling you back right now, Damon. We're hoping back to check, sir, if you have any available schedule next month, maybe on first or second week of July. Mhmm. Yes. Mhmm.\n\nMhmm. Yep. Yes, Mhmm. Okay. Actually, sir, the one of the reason why we would like to have a meeting with you as well because we have a new services, to our portfolio.\n\nIt's an AI powered security operation center. It it delivers 24 by seven investigation in response to security events, across your IT infrastructure, network, firewall, and endpoint. And we would like to just give you an idea how the services can help with your company, especially on cybersecurity. Uh-huh. July '6?\n\nThe eighth, sir. Yeah. Two two 2PM or 1PM, sir. 01:30. Yeah.\n\nOkay. That that that would be perfect. The same thing, what I'll be doing yep. I'll be sending a calendar invite on July 8 at 01:30, 01:30PM. And, sir, I I believe you're still using the same email address.\n\nThe yep. Well, let me check the alright. Okay. I'll be sending the invite right away, sir. Thank you.\n\nAlright. Thank you so much. Okay. Bye bye. 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Damien speaking. Oh, hi, Ronald. How are you? Okay. Okay. Yeah. You know, to so I have met with before in maybe 2024, 2025, and I I didn't see the I didn't see, you know, the value of it then. So I'm happy to to make some time, but I guess the question is what would the meeting be about? What are you hoping to achieve? And and, you know, I I I guess the other thing to say is I'm not you know, I in my role on you know, my role as COO, but I focus. I don't really focus on our sort of IT strategy. So so, yeah, I'm happy to to make, you know, half thirty minutes. That's fine. I'm happy to pass any information on to to my colleagues, but I just wanted to sort of, you know, manage your expectations there. Okay. Okay. Sure. Yeah. Yeah. Yeah. Okay. Well, that's fine. I'm happy to do thirty minutes. Just looking at my calendar. I think the second week of July is probably better. Yep. Yep. It is. Yep. July 6. Any you got anything on the seventh or the ninth? '8? Yep. 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Damien speaking. Oh, hi, Ronald. How are you? Okay.\n\nOkay. Yeah. You know, to so I have met with before in maybe 2024, 2025, and I I didn't see the I didn't see, you know, the value of it then. So I'm happy to to make some time, but I guess the question is what would the meeting be about? What are you hoping to achieve?\n\nAnd and, you know, I I I guess the other thing to say is I'm not you know, I in my role on you know, my role as COO, but I focus. I don't really focus on our sort of IT strategy. So so, yeah, I'm happy to to make, you know, half thirty minutes. That's fine. I'm happy to pass any information on to to my colleagues, but I just wanted to sort of, you know, manage your expectations there.\n\nOkay. Okay. Sure. Yeah. Yeah.\n\nYeah. Okay. Well, that's fine. I'm happy to do thirty minutes. Just looking at my calendar.\n\nI think the second week of July is probably better. Yep. Yep. It is. Yep.\n\nJuly 6. Any you got anything on the seventh or the ninth? '8? Yep. What sort of time in the afternoon?\n\nMaybe 01:30, we can do it. Okay. The one thirty PM on the eighth. Yep. Yes.\n\nYep. Okay. Thanks very much for the call. Thank you. See you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.32,"end":0.64,"sentiment":"neutral","sentiment_score":0.04086853563785553},{"text":"Damien speaking.","start":0.64,"end":1.54,"sentiment":"neutral","sentiment_score":0.0384879894554615},{"text":"Oh, hi, Ronald.","start":7.68,"end":8.559999,"sentiment":"neutral","sentiment_score":0.20804829895496368},{"text":"How are you?","start":8.559999,"end":9.38,"sentiment":"neutral","sentiment_score":0.2813805341720581},{"text":"Okay.","start":20.494999,"end":20.994999,"sentiment":"neutral","sentiment_score":0.027371171861886975}],"sentiment":"neutral","sentiment_score":0.1613502185791731,"num_words":10,"start":0.32,"end":20.994999},{"sentences":[{"text":"Okay.","start":40.66,"end":41.085,"sentiment":"neutral","sentiment_score":-0.20384913682937625},{"text":"Yeah.","start":43.645,"end":44.145,"sentiment":"neutral","sentiment_score":-0.0307235699146986},{"text":"You know, to so I have met with before in maybe 2024, 2025, and I 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that's fine.","start":152.34999,"end":152.98999,"sentiment":"positive","sentiment_score":0.37227604786554974},{"text":"I'm happy to do thirty minutes.","start":152.98999,"end":154.61,"sentiment":"positive","sentiment_score":0.5575790007909139},{"text":"Just looking at my calendar.","start":155.60501,"end":156.985,"sentiment":"neutral","sentiment_score":0.08940004259347915}],"sentiment":"neutral","sentiment_score":0.3236852427944541,"num_words":16,"start":151.87,"end":156.985},{"sentences":[{"text":"I think the second week of July is probably better.","start":161.125,"end":165.225,"sentiment":"neutral","sentiment_score":0.08323743268847465},{"text":"Yep.","start":166.80501,"end":167.30501,"sentiment":"neutral","sentiment_score":0.07350927591323853},{"text":"Yep.","start":167.365,"end":167.60501,"sentiment":"neutral","sentiment_score":0.06951911747455597},{"text":"It 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you.","start":222.41501,"end":223.05501,"sentiment":"neutral","sentiment_score":0.26560133695602417}],"sentiment":"positive","sentiment_score":0.5029218768080076,"num_words":12,"start":209.99,"end":223.05501},{"sentences":[{"text":"Bye.","start":223.05501,"end":223.55501,"sentiment":"neutral","sentiment_score":0.16662909090518951}],"sentiment":"neutral","sentiment_score":0.16662909090518951,"num_words":1,"start":223.05501,"end":223.55501}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Damien speaking.\n\nChannel 0: Yeah. Good morning. Damien, it's Ronald from Cloud Solution\n\nChannel 1: Oh,\n\nChannel 0: IT.\n\nChannel 1: hi, Ronald. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Damien, I hope you still remember the company because the last time that I talked to it, I think it was October last year.\n\nChannel 1: Okay.\n\nChannel 0: During that time, I was trying to arrange a meeting with you together with my CTO, mister Bhajit Singh, to introduce our company and our services. Actually, sir, what happened, we were able to arrange a meeting with you, but the the thing is you were not able to attend that meeting. I\n\nChannel 1: Okay.\n\nChannel 0: think maybe because of your busy schedule.\n\nChannel 1: Yeah.\n\nChannel 0: Yep. Same reason why I'm calling you back right now, Damon. We're hoping back to check, sir, if you have any available schedule next month, maybe on first or second week of July.\n\nChannel 1: You know, to so I have\n\nChannel 0: Mhmm.\n\nChannel 1: met with before\n\nChannel 0: Yes. Mhmm.\n\nChannel 1: in maybe 2024, 2025,\n\nChannel 0: Mhmm.\n\nChannel 1: and I I didn't see the I didn't see, you know, the value of it then. So I'm happy to to make some time, but I guess the question is what would the meeting be about? What are you hoping to achieve? And\n\nChannel 0: Yep.\n\nChannel 1: and, you know, I I I guess the other thing to say is I'm not you know, I in my role on you know, my role as COO, but I focus. I don't really focus on our sort of IT strategy. So so, yeah, I'm happy to to make, you know, half thirty minutes. That's fine. I'm happy\n\nChannel 0: Yes,\n\nChannel 1: to pass any information on to to my colleagues, but I\n\nChannel 0: Mhmm.\n\nChannel 1: just wanted to sort of, you know, manage your expectations there.\n\nChannel 0: Okay. Actually, sir, the one of the reason why we would like to have a meeting with you as well because we have a new services, to our\n\nChannel 1: Okay.\n\nChannel 0: portfolio. It's an AI powered security operation center. It it delivers 24 by seven investigation in response to security events, across your IT infrastructure,\n\nChannel 1: Okay.\n\nChannel 0: network, firewall, and endpoint. And we would like to just give you an idea how the services can help with your company, especially on\n\nChannel 1: Sure.\n\nChannel 0: cybersecurity.\n\nChannel 1: Yeah. Yeah. Yeah. Okay. Well, that's fine.\n\nI'm happy to do thirty minutes.\n\nChannel 0: Uh-huh.\n\nChannel 1: Just looking at my calendar. I think the second week of July is probably better. Yep. Yep. It is.\n\nChannel 0: July\n\nChannel 1: Yep.\n\nChannel 0: '6?\n\nChannel 1: July 6. Any you got anything on the seventh or the ninth?\n\nChannel 0: The eighth, sir.\n\nChannel 1: '8? Yep. What sort of time in the afternoon?\n\nChannel 0: Yeah. Two two 2PM or 1PM, sir.\n\nChannel 1: Maybe 01:30, we can do it.\n\nChannel 0: 01:30. Yeah. Okay. That that that would be perfect.\n\nChannel 1: Okay.\n\nChannel 0: The\n\nChannel 1: The\n\nChannel 0: same\n\nChannel 1: one\n\nChannel 0: thing,\n\nChannel 1: thirty\n\nChannel 0: what I'll\n\nChannel 1: PM\n\nChannel 0: be\n\nChannel 1: on\n\nChannel 0: doing\n\nChannel 1: the eighth.\n\nChannel 0: yep. I'll be sending a calendar invite on July 8 at 01:30,\n\nChannel 1: Yep.\n\nChannel 0: 01:30PM. And, sir, I I believe you're still using the same email address. The\n\nChannel 1: Yes. Yep.\n\nChannel 0: yep. Well, let me check the alright. Okay. I'll be sending the invite right away, sir.\n\nChannel 1: Okay. Thanks very much for\n\nChannel 0: Thank\n\nChannel 1: the call.\n\nChannel 0: you. Alright. Thank you so much. Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Bye\n\nChannel 1: See\n\nChannel 0: bye.\n\nChannel 1: you. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.32,"end":0.64,"sentiment":"neutral","sentiment_score":0.04086853563785553},{"text":"Damien speaking.","start":0.64,"end":1.54,"sentiment":"neutral","sentiment_score":0.0384879894554615}],"sentiment":"neutral","sentiment_score":0.03928150484959284,"channel":1,"num_words":3,"start":0.32,"end":1.54},{"sentences":[{"text":"Yeah.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.1350976824760437},{"text":"Good morning.","start":3.04,"end":3.78,"sentiment":"positive","sentiment_score":0.3936578780412674},{"text":"Damien, it's Ronald from Cloud 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However, the meeting was not held due to Damon's busy schedule, and they agree to schedule a meeting for the second week of July. The customer also asks about a new service called AI-able security operation center and the representative confirms the meeting and sends a calendar invite."},"intents":{"segments":[{"text":"What are you hoping to achieve?","start_word":199,"end_word":204,"intents":[{"intent":"Confirm meeting details","confidence_score":0.001041126}]},{"text":"Actually, sir, the one of the reason why we would like to have a meeting with you as well because we have a new services, to our Okay. portfolio. It's an AI powered security operation center. It it delivers 24 by seven investigation in response to security events, across your IT infrastructure, Okay. network, firewall, and endpoint. And we would like to just give you an idea how the services can help with your company, especially on Sure. cybersecurity.","start_word":290,"end_word":368,"intents":[{"intent":"Schedule meeting","confidence_score":0.4732325}]}]},"sentiments":{"segments":[{"text":"Hello. Damien speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06323555111885071},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.37144073843955994},{"text":"Damien, it's Ronald from Cloud Solution Oh, IT. hi, Ronald. How are you?","start_word":6,"end_word":18,"sentiment":"neutral","sentiment_score":0.1954416781663895},{"text":"I'm doing wonderful. Thank you for asking.","start_word":19,"end_word":25,"sentiment":"positive","sentiment_score":0.7495174407958984},{"text":"Damien, I hope you still remember the company because the last time that I talked to it, I think it was October last year. Okay. During that time, I was trying to arrange a meeting with you together with my CTO, mister Bhajit Singh, to introduce our company and our services. Actually, sir, what happened, we were able to arrange a meeting with you, but the the thing is you were not able to attend that meeting. I Okay. think maybe because of your busy schedule. Yeah. Yep. Same reason why I'm calling you back right now, Damon. We're hoping back to check, sir, if you have any available schedule next month, maybe on first or second week of July. You know, to so I have Mhmm. met with before Yes. Mhmm. in maybe 2024, 2025, Mhmm. and I I didn't see the I didn't see, you know, the value of it then. So I'm happy to to make some time, but I guess the question is what would the meeting be about? What are you hoping to achieve? And Yep. and, you know, I I I guess the other thing to say is I'm not you know, I in my role on you know, my role as COO, but I focus. I don't really focus on our sort of IT strategy. So so, yeah, I'm happy to to make, you know, half thirty minutes. That's fine. I'm happy Yes, to pass any information on to to my colleagues, but I Mhmm. just wanted to sort of, you know, manage your expectations there. Okay. Actually, sir, the one of the reason why we would like to have a meeting with you as well because we have a new services, to our Okay. portfolio. It's an AI powered security operation center. It it delivers 24 by seven investigation in response to security events, across your IT infrastructure, Okay. network, firewall, and endpoint. And we would like to just give you an idea how the services can help with your company, especially on Sure. cybersecurity. Yeah. Yeah. Yeah. Okay.","start_word":26,"end_word":372,"sentiment":"neutral","sentiment_score":0.045425873706036755},{"text":"Well, that's fine. I'm happy to do thirty minutes.","start_word":373,"end_word":381,"sentiment":"positive","sentiment_score":0.48144882917404175},{"text":"Uh-huh. 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