{"metadata":{"transaction_key":"deprecated","request_id":"019f683f-ca2e-7520-bd77-35c18fbf51db","sha256":"f8e8f5ff59156b020e7d95debab46d7cf2911bc1557bbd64c882b760eac944a8","created":"2026-07-16T00:07:20.633Z","duration":10.223937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":45},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":45,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Rob Moore from MakerX. I can't get to the phone right now. Please leave your details, and I'll get back to you as soon as I can. Thank you.","confidence":1.0,"words":[{"word":"hi","start":0.56,"end":0.88,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05314407497644424},{"word":"you've","start":0.88,"end":1.12,"confidence":0.9995117,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.040956538170576096},{"word":"reached","start":1.12,"end":1.52,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.014995601028203964},{"word":"rob","start":1.52,"end":1.76,"confidence":0.7993164,"punctuated_word":"Rob","sentiment":"neutral","sentiment_score":0.0500202402472496},{"word":"moore","start":1.76,"end":2.0,"confidence":0.84277344,"punctuated_word":"Moore","sentiment":"neutral","sentiment_score":0.11323996633291245},{"word":"from","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10758493840694427},{"word":"makerx","start":2.1599998,"end":2.6599998,"confidence":0.9514974,"punctuated_word":"MakerX.","sentiment":"neutral","sentiment_score":0.07133539021015167},{"word":"i","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4067618250846863},{"word":"can't","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5444325804710388},{"word":"get","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.4967028200626374},{"word":"to","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4921658933162689},{"word":"the","start":3.84,"end":3.9199998,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5187153220176697},{"word":"phone","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.589870274066925},{"word":"right","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.45838984847068787},{"word":"now","start":4.48,"end":4.88,"confidence":1.0,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.38605380058288574},{"word":"please","start":4.88,"end":5.2,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.25395315885543823},{"word":"leave","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.14382562041282654},{"word":"your","start":5.3599997,"end":5.6,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.20307788252830505},{"word":"details","start":5.6,"end":6.0,"confidence":0.9506836,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":-0.13151580095291138},{"word":"and","start":6.0,"end":6.08,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.030959874391555783},{"word":"i'll","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.011941100470721722},{"word":"get","start":6.24,"end":6.3999996,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.06524293124675751},{"word":"back","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.10084697604179382},{"word":"to","start":6.56,"end":6.64,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10092893242836},{"word":"you","start":6.64,"end":6.7999997,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07934622466564178},{"word":"as","start":6.7999997,"end":6.8799996,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.09019510447978972},{"word":"soon","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.07245893776416779},{"word":"as","start":7.12,"end":7.2799997,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.14629122614860535},{"word":"i","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004329055547714233},{"word":"can","start":7.44,"end":7.7599998,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.09424690157175064},{"word":"thank","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5890489816665649},{"word":"you","start":7.9199996,"end":8.42,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3515913188457489}],"paragraphs":{"transcript":"\nHi. You've reached Rob Moore from MakerX. I can't get to the phone right now. Please leave your details, and I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.05314407497644424},{"text":"You've reached Rob Moore from MakerX.","start":0.88,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.066355445732673},{"text":"I can't get to the phone right now.","start":3.12,"end":4.88,"sentiment":"negative","sentiment_score":-0.48663654550909996},{"text":"Please leave your details, and I'll get back to you as soon as I can.","start":4.88,"end":7.7599998,"sentiment":"neutral","sentiment_score":-0.10136677442739407},{"text":"Thank you.","start":7.7599998,"end":8.42,"sentiment":"positive","sentiment_score":0.4703201502561569}],"sentiment":"neutral","sentiment_score":-0.12567740408121608,"num_words":32,"start":0.56,"end":8.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Rob Moore from MakerX. I can't get to the phone right now. Please leave your details, and I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.05314407497644424},{"text":"You've reached Rob Moore from MakerX.","start":0.88,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.066355445732673},{"text":"I can't get to the phone right now.","start":3.12,"end":4.88,"sentiment":"negative","sentiment_score":-0.48663654550909996},{"text":"Please leave your details, and I'll get back to you as soon as I can.","start":4.88,"end":7.7599998,"sentiment":"neutral","sentiment_score":-0.10136677442739407},{"text":"Thank you.","start":7.7599998,"end":8.42,"sentiment":"positive","sentiment_score":0.4703201502561569}],"sentiment":"neutral","sentiment_score":-0.12567740408121608,"channel":1,"num_words":32,"start":0.56,"end":8.42}]},"summary":{"result":"success","short":"Hi. You've reached Rob Moore from MakerX. I can't get to the phone right now. Please leave your details, and I'll get back to you as soon as I can. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":30,"end_word":31,"intents":[{"intent":"Request callback","confidence_score":0.018854488}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Rob Moore from MakerX.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.060750387609004974},{"text":"I can't get to the phone right now.","start_word":7,"end_word":14,"sentiment":"negative","sentiment_score":-0.4880010485649109},{"text":"Please leave your details, and I'll get back to you as soon as I can.","start_word":15,"end_word":29,"sentiment":"neutral","sentiment_score":-0.09316560626029968},{"text":"Thank you.","start_word":30,"end_word":31,"sentiment":"positive","sentiment_score":0.5484116077423096}],"average":{"sentiment":"neutral","sentiment_score":-0.10586485332912868}}}}