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My name is Mary. May I have your name, please? Yes. I'm sorry.\n\nBecause Airtel India and Airtel Australia is being run separately, so we advise you to please contact Airtel India directly, customer service. No. We cannot. Yeah. It's a different yeah.\n\nNo worries. You can use Google or any third party site to search on their customer service phone number, and I'm sure that they'll be able to assist you further. Thank you so much. Anything else I can help you with? Thank you.\n\nHave a great day. 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Hi. My name is Girish. Hi. I just wanna check whether I can check on Airtel support from for India from here, or do I need to call a different number?\n\nOkay. Okay. So this call cannot connect to to that one? The different different number, is it? Okay.\n\nOh, okay. Alright. I was just just trying to check my my activity on my whether my SIM card is active in India. So I was just I can't access the the the account details from my from the app over here. So I just didn't know what else to do.\n\nMhmm. Okay. Alright. No problem. Thank you.\n\nBye. No. That's all. Thank you so much. Bye.\n\nOkay. You too. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.05603056401014328},{"text":"Hi.","start":6.16,"end":6.64,"sentiment":"neutral","sentiment_score":0.04452764615416527},{"text":"My name is Girish.","start":6.64,"end":7.7,"sentiment":"neutral","sentiment_score":0.03200682159513235},{"text":"Hi.","start":8.48,"end":8.8,"sentiment":"neutral","sentiment_score":0.02360348030924797},{"text":"I just wanna check whether I can check on Airtel support from for India from here, or do I need to call a different number?","start":8.8,"end":17.814999,"sentiment":"neutral","sentiment_score":0.0028635835275053977}],"sentiment":"neutral","sentiment_score":0.010118080157553777,"num_words":32,"start":5.92,"end":17.814999},{"sentences":[{"text":"Okay.","start":25.075,"end":25.575,"sentiment":"neutral","sentiment_score":-0.04182843863964081},{"text":"Okay.","start":29.58,"end":29.98,"sentiment":"neutral","sentiment_score":-0.04285704717040062},{"text":"So this call cannot connect to to that one?","start":29.98,"end":32.72,"sentiment":"neutral","sentiment_score":-0.0972450499733289},{"text":"The different different number, is it?","start":33.42,"end":35.1,"sentiment":"neutral","sentiment_score":-0.048314246349036694},{"text":"Okay.","start":35.1,"end":35.6,"sentiment":"neutral","sentiment_score":-0.034126996994018555}],"sentiment":"neutral","sentiment_score":-0.07132796725879113,"num_words":18,"start":25.075,"end":35.6},{"sentences":[{"text":"Oh, okay.","start":37.739998,"end":38.4,"sentiment":"neutral","sentiment_score":-0.02127545978873968},{"text":"Alright.","start":39.015003,"end":39.495003,"sentiment":"neutral","sentiment_score":-0.01366262510418892},{"text":"I was just just trying to check my my activity on my whether my SIM card is active in India.","start":39.495003,"end":46.615,"sentiment":"neutral","sentiment_score":-0.06370374429970979},{"text":"So I was just I can't access the the the account details from my from the app over here.","start":46.615,"end":56.64,"sentiment":"neutral","sentiment_score":-0.15759822530181786},{"text":"So I just didn't know what else to do.","start":56.64,"end":58.5,"sentiment":"neutral","sentiment_score":-0.16977082855171627}],"sentiment":"neutral","sentiment_score":-0.11475670918384019,"num_words":51,"start":37.739998,"end":58.5},{"sentences":[{"text":"Mhmm.","start":66.375,"end":66.875,"sentiment":"neutral","sentiment_score":0.07568435370922089},{"text":"Okay.","start":72.375,"end":72.875,"sentiment":"neutral","sentiment_score":0.09384885430336},{"text":"Alright.","start":73.255,"end":73.655,"sentiment":"neutral","sentiment_score":0.15566080808639526},{"text":"No problem.","start":73.655,"end":74.215,"sentiment":"neutral","sentiment_score":0.28581488132476807},{"text":"Thank you.","start":74.215,"end":74.88888,"sentiment":"positive","sentiment_score":0.44214420020580286}],"sentiment":"neutral","sentiment_score":0.25444459702287403,"num_words":7,"start":66.375,"end":74.88888},{"sentences":[{"text":"Bye.","start":77.28888,"end":77.60888,"sentiment":"neutral","sentiment_score":0.0844898521900177},{"text":"No.","start":77.60888,"end":78.088875,"sentiment":"neutral","sentiment_score":-0.0013648923486471176},{"text":"That's all.","start":78.088875,"end":78.64888,"sentiment":"neutral","sentiment_score":0.10335402935743332},{"text":"Thank you so much.","start":78.64888,"end":79.448875,"sentiment":"positive","sentiment_score":0.46323027461767197},{"text":"Bye.","start":79.448875,"end":79.948875,"sentiment":"neutral","sentiment_score":0.26340314745903015}],"sentiment":"neutral","sentiment_score":0.2673508071651061,"num_words":9,"start":77.28888,"end":79.948875},{"sentences":[{"text":"Okay.","start":81.768875,"end":82.16888,"sentiment":"positive","sentiment_score":0.415776014328003},{"text":"You too.","start":82.16888,"end":82.728874,"sentiment":"neutral","sentiment_score":0.16954757273197174},{"text":"Bye.","start":82.728874,"end":83.228874,"sentiment":"neutral","sentiment_score":0.08214588463306427}],"sentiment":"neutral","sentiment_score":0.20925426110625267,"num_words":4,"start":81.768875,"end":83.228874}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Yeah. Hi. My name is Girish. Hi. I just wanna check whether I can check on Airtel support from for India from here, or do I need to call a different number?\n\nChannel 0: Yes. I'm sorry. Because Airtel India and Airtel Australia is being run separately, so we advise\n\nChannel 1: Okay.\n\nChannel 0: you to please contact Airtel India directly, customer service.\n\nChannel 1: Okay. So this call cannot connect to to that one? The different\n\nChannel 0: No.\n\nChannel 1: different\n\nChannel 0: We cannot.\n\nChannel 1: number, is it? Okay.\n\nChannel 0: Yeah. It's a different yeah.\n\nChannel 1: Oh, okay. Alright. I was just just trying to check my my activity on my whether my SIM card is active in India. So I was just I can't access the the the account details from my from the app over here. So I just didn't know what else to do.\n\nChannel 0: No worries. You can use Google or any third party\n\nChannel 1: Mhmm.\n\nChannel 0: site to search on their customer service phone number, and I'm sure that they'll be able to assist you further.\n\nChannel 1: Okay. Alright. No problem. Thank you.\n\nChannel 0: Thank you so much. Anything else I can\n\nChannel 1: Bye.\n\nChannel 0: help you\n\nChannel 1: No.\n\nChannel 0: with?\n\nChannel 1: That's all. Thank you so much. Bye.\n\nChannel 0: Thank you. Have a great\n\nChannel 1: Okay.\n\nChannel 0: day. Goodbye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.92,"end":3.1999998,"sentiment":"positive","sentiment_score":0.5345463633537293},{"text":"My name is Mary.","start":3.1999998,"end":4.08,"sentiment":"positive","sentiment_score":0.49564648419618607},{"text":"May I have your name, please?","start":4.08,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.30248626818259555}],"sentiment":"positive","sentiment_score":0.4313490241765976,"channel":0,"num_words":15,"start":1.92,"end":5.2999997},{"sentences":[{"text":"Yeah.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.05603056401014328},{"text":"Hi.","start":6.16,"end":6.64,"sentiment":"neutral","sentiment_score":0.04452764615416527},{"text":"My name is Girish.","start":6.64,"end":7.7,"sentiment":"neutral","sentiment_score":0.03200682159513235},{"text":"Hi.","start":8.48,"end":8.8,"sentiment":"neutral","sentiment_score":0.02360348030924797},{"text":"I just wanna check whether I can 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one?","start":29.98,"end":32.72,"sentiment":"neutral","sentiment_score":-0.0972450499733289},{"text":"The different","start":33.42,"end":33.98,"sentiment":"neutral","sentiment_score":-0.022383282892405987}],"sentiment":"neutral","sentiment_score":-0.0802357552262644,"channel":1,"num_words":12,"start":29.58,"end":33.98},{"sentences":[{"text":"No.","start":33.91,"end":34.15,"sentiment":"neutral","sentiment_score":-0.05013414844870567}],"sentiment":"neutral","sentiment_score":-0.05013414844870567,"channel":0,"num_words":1,"start":33.91,"end":34.15},{"sentences":[{"text":"different","start":33.98,"end":34.379997,"sentiment":"neutral","sentiment_score":-0.034244757145643234}],"sentiment":"neutral","sentiment_score":-0.034244757145643234,"channel":1,"num_words":1,"start":33.98,"end":34.379997},{"sentences":[{"text":"We 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okay.","start":37.739998,"end":38.4,"sentiment":"neutral","sentiment_score":-0.02127545978873968},{"text":"Alright.","start":39.015003,"end":39.495003,"sentiment":"neutral","sentiment_score":-0.01366262510418892},{"text":"I was just just trying to check my my activity on my whether my SIM card is active in India.","start":39.495003,"end":46.615,"sentiment":"neutral","sentiment_score":-0.06370374429970979},{"text":"So I was just I can't access the the the account details from my from the app over here.","start":46.615,"end":56.64,"sentiment":"neutral","sentiment_score":-0.15759822530181786},{"text":"So I just didn't know what else to do.","start":56.64,"end":58.5,"sentiment":"neutral","sentiment_score":-0.16977082855171627}],"sentiment":"neutral","sentiment_score":-0.11475670918384019,"channel":1,"num_words":51,"start":37.739998,"end":58.5},{"sentences":[{"text":"No worries.","start":59.5,"end":60.24,"sentiment":"neutral","sentiment_score":0.06414580158889294},{"text":"You can use Google or any third party","start":63.66,"end":66.46,"sentiment":"neutral","sentiment_score":0.06979009788483381}],"sentiment":"neutral","sentiment_score":0.06866123862564563,"channel":0,"num_words":10,"start":59.5,"end":66.46},{"sentences":[{"text":"Mhmm.","start":66.375,"end":66.875,"sentiment":"neutral","sentiment_score":0.07568435370922089}],"sentiment":"neutral","sentiment_score":0.07568435370922089,"channel":1,"num_words":1,"start":66.375,"end":66.875},{"sentences":[{"text":"site to search on their customer service phone number, and I'm sure that they'll be able to assist you 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you","start":77.315,"end":77.635,"sentiment":"neutral","sentiment_score":0.032360516488552094}],"sentiment":"neutral","sentiment_score":0.032360516488552094,"channel":0,"num_words":2,"start":77.315,"end":77.635},{"sentences":[{"text":"No.","start":77.60888,"end":78.088875,"sentiment":"neutral","sentiment_score":-0.0013648923486471176}],"sentiment":"neutral","sentiment_score":-0.0013648923486471176,"channel":1,"num_words":1,"start":77.60888,"end":78.088875},{"sentences":[{"text":"with?","start":77.635,"end":78.135,"sentiment":"neutral","sentiment_score":0.008978845551609993}],"sentiment":"neutral","sentiment_score":0.008978845551609993,"channel":0,"num_words":1,"start":77.635,"end":78.135},{"sentences":[{"text":"That's all.","start":78.088875,"end":78.64888,"sentiment":"neutral","sentiment_score":0.10335402935743332},{"text":"Thank you so 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The agent informs the customer that Airtel India and Airtel Australia are separate entities and advises them to contact Airtel India directly. The agent also provides the customer with a phone number to search for customer service on their Google or third-party site."},"intents":{"segments":[{"text":"I just wanna check whether I can check on Airtel support from for India from here, or do I need to call a different number? Yes.","start_word":22,"end_word":47,"intents":[{"intent":"Check airtel support","confidence_score":0.7842358}]},{"text":"So this call cannot connect to to that one? The different No.","start_word":74,"end_word":85,"intents":[{"intent":"Connect to airtel india","confidence_score":0.3396256}]},{"text":"I was just just trying to check my my activity on my whether my SIM card is active in India. So I was just I can't access the the the account details from my from the app over here. So I just didn't know what else to do. No worries.","start_word":101,"end_word":150,"intents":[{"intent":"Access account details","confidence_score":0.89961416}]},{"text":"You can use Google or any third party Mhmm. site to search on their customer service phone number, and I'm sure that they'll be able to assist you further. Okay.","start_word":151,"end_word":180,"intents":[{"intent":"Find and access user service phone number","confidence_score":1.926906e-7}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5190234184265137},{"text":"May I have your name, please? Yeah. Hi. My name is Girish. Hi. I just wanna check whether I can check on Airtel support from for India from here, or do I need to call a different number? Yes. I'm sorry. Because Airtel India and Airtel Australia is being run separately, so we advise Okay. you to please contact Airtel India directly, customer service. Okay. So this call cannot connect to to that one? The different No. different We cannot. number, is it? Okay. Yeah. It's a different yeah. Oh, okay. Alright. I was just just trying to check my my activity on my whether my SIM card is active in India. So I was just I can't access the the the account details from my from the app over here. So I just didn't know what else to do. No worries. You can use Google or any third party Mhmm. site to search on their customer service phone number, and I'm sure that they'll be able to assist you further. Okay. Alright. No problem.","start_word":9,"end_word":183,"sentiment":"neutral","sentiment_score":-0.01135170552879572},{"text":"Thank you. Thank you so much.","start_word":184,"end_word":189,"sentiment":"positive","sentiment_score":0.5009044408798218},{"text":"Anything else I can Bye. help you No. with? 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