{"metadata":{"transaction_key":"deprecated","request_id":"01a0acda-a042-7c53-bcf0-fee011f7721b","sha256":"a99b0100e3a89450590e5b77182031962f40cc68085e319953fad650d42536a5","created":"2026-09-17T00:53:25.143Z","duration":39.383938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":49},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.77783203,"words":[{"word":"ronald","start":7.68,"end":8.18,"confidence":0.77783203,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.11600230634212494}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.11600230634212494}],"sentiment":"neutral","sentiment_score":0.11600230634212494,"num_words":1,"start":7.68,"end":8.18}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. They said send more information. You can leave a message after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.64,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07582291960716248},{"word":"if","start":0.64,"end":0.88,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03353215381503105},{"word":"you","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0001182667911052704},{"word":"record","start":1.12,"end":1.52,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.004299283027648926},{"word":"your","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.008020028471946716},{"word":"name","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.012375272810459135},{"word":"and","start":1.92,"end":2.1599998,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.005362797528505325},{"word":"reason","start":2.1599998,"end":2.56,"confidence":0.9301758,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.014725912362337112},{"word":"for","start":2.56,"end":2.72,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.012372806668281555},{"word":"calling","start":2.72,"end":3.1999998,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.013880064710974692},{"word":"i'll","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.01833324693143368},{"word":"see","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.03228442743420601},{"word":"if","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.019442006945610046},{"word":"this","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.00781743973493576},{"word":"person","start":4.0,"end":4.3199997,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.016000870615243912},{"word":"is","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01120835542678833},{"word":"available","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.014648288488388062},{"word":"thanks","start":14.4,"end":14.9,"confidence":0.9970703,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6105591058731079},{"word":"please","start":15.405,"end":15.6449995,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.014227360486984251},{"word":"stay","start":15.6449995,"end":15.725,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.047850146889686584},{"word":"on","start":15.725,"end":15.885,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07790136337280273},{"word":"the","start":15.885,"end":16.385,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2000053822994232},{"word":"line","start":17.005,"end":17.505,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.20687535405158997},{"word":"they","start":29.404999,"end":29.724998,"confidence":0.7817383,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.3301420509815216},{"word":"said","start":29.724998,"end":30.224998,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.255376935005188},{"word":"send","start":30.46,"end":30.779999,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.3314669728279114},{"word":"more","start":30.779999,"end":31.019999,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.24397292733192444},{"word":"information","start":31.019999,"end":31.519999,"confidence":0.99560547,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":-0.24788691103458405},{"word":"you","start":31.98,"end":32.14,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.22695446014404297},{"word":"can","start":32.14,"end":32.3,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.2131805419921875},{"word":"leave","start":32.3,"end":32.46,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2516375482082367},{"word":"a","start":32.46,"end":32.62,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1868996620178223},{"word":"message","start":32.62,"end":33.02,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2369733601808548},{"word":"after","start":33.02,"end":33.26,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1418590396642685},{"word":"the","start":33.26,"end":33.42,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17318934202194214},{"word":"tone","start":33.42,"end":33.92,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.12058274447917938}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. They said send more information.\n\nYou can leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.07582291960716248},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":4.98,"sentiment":"neutral","sentiment_score":0.007357069291174412},{"text":"Thanks.","start":14.4,"end":14.9,"sentiment":"positive","sentiment_score":0.6105591058731079},{"text":"Please stay on the line.","start":15.405,"end":17.505,"sentiment":"neutral","sentiment_score":0.10368097722530364},{"text":"They said send more information.","start":29.404999,"end":31.519999,"sentiment":"neutral","sentiment_score":-0.2817691594362259}],"sentiment":"neutral","sentiment_score":-0.0030837777469839367,"num_words":28,"start":0.24,"end":31.519999},{"sentences":[{"text":"You can leave a message after the tone.","start":31.98,"end":33.92,"sentiment":"neutral","sentiment_score":-0.19390958733856678}],"sentiment":"neutral","sentiment_score":-0.19390958733856678,"num_words":8,"start":31.98,"end":33.92}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. They said send more information. You can leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.07582291960716248},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":4.98,"sentiment":"neutral","sentiment_score":0.007357069291174412}],"sentiment":"neutral","sentiment_score":0.011384472250938416,"channel":1,"num_words":17,"start":0.24,"end":4.98},{"sentences":[{"text":"Ronald.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.11600230634212494}],"sentiment":"neutral","sentiment_score":0.11600230634212494,"channel":0,"num_words":1,"start":7.68,"end":8.18},{"sentences":[{"text":"Thanks.","start":14.4,"end":14.9,"sentiment":"positive","sentiment_score":0.6105591058731079},{"text":"Please stay on the line.","start":15.405,"end":17.505,"sentiment":"neutral","sentiment_score":0.10368097722530364},{"text":"They said send more information.","start":29.404999,"end":31.519999,"sentiment":"neutral","sentiment_score":-0.2817691594362259},{"text":"You can leave a message after the tone.","start":31.98,"end":33.92,"sentiment":"neutral","sentiment_score":-0.19390958733856678}],"sentiment":"neutral","sentiment_score":-0.09637676336263355,"channel":1,"num_words":19,"start":14.4,"end":33.92}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. They said send more information. You can leave a message after the tone."},"intents":{"segments":[{"text":"You can leave a message after the tone.","start_word":29,"end_word":36,"intents":[{"intent":"Record voicemail","confidence_score":0.04367274}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.022329607978463173},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.6105591058731079},{"text":"Please stay on the line. They said send more information. You can leave a message after the tone.","start_word":19,"end_word":36,"sentiment":"neutral","sentiment_score":-0.13186414539813995}],"average":{"sentiment":"neutral","sentiment_score":-0.02289086945202886}}}}