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So after checking, the address is available under Supa Network. So have you tried to visit our website or not yet? Airtow.net.au. Yes. Yeah. So there on our website, you'll see the available plan speed that we have. And if you'll be needing a router and a contract term, then once we receive the order, the activation takes usually within this day or within twenty four hours. Yeah. That's correct. Do you already have a router or you need to get a new one still? Is it mhmm. Yeah. Is the router you're referring mounted on your wall? So, yeah, that router is connected to the box on the wall right now. Okay. Maybe the other representative is just confused whether the network termination device. Yeah. So, yeah, we can check the router. Is it compatible with the service? If ever, I'll be sending you an email instruction on how to set up that router. And if you run into any issues or need assistance, just give us a callback then so we can help you or get a new router if still that's not working. Yeah. Mhmm. Yeah. Once the activation is done and we have sent you the email instruction, you can connect that you can connect anytime then. Yeah. Okay. Bye. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Just wanted to update you regarding your inquiry for your address service address.\n\nYes. So after checking, the address is available under Supa Network. So have you tried to visit our website or not yet? Airtow.net.au. Yes.\n\nYeah. So there on our website, you'll see the available plan speed that we have. And if you'll be needing a router and a contract term, then once we receive the order, the activation takes usually within this day or within twenty four hours. Yeah. That's correct.\n\nDo you already have a router or you need to get a new one still? Is it mhmm. Yeah. Is the router you're referring mounted on your wall? So, yeah, that router is connected to the box on the wall right now.\n\nOkay. Maybe the other representative is just confused whether the network termination device. Yeah. So, yeah, we can check the router. Is it compatible with the service?\n\nIf ever, I'll be sending you an email instruction on how to set up that router. And if you run into any issues or need assistance, just give us a callback then so we can help you or get a new router if still that's not working. Yeah. Mhmm. Yeah.\n\nOnce the activation is done and we have sent you the email instruction, you can connect that you can connect anytime then. Yeah. Okay. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.09415879100561142},{"text":"Hello.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.16971412301063538},{"text":"Good afternoon.","start":3.4399998,"end":4.16,"sentiment":"positive","sentiment_score":0.4004697799682617},{"text":"This is Maureen from Airtel tech support.","start":4.16,"end":6.58,"sentiment":"neutral","sentiment_score":0.2878142297267914},{"text":"Just wanted to update you regarding your inquiry for your address service address.","start":7.52,"end":12.34,"sentiment":"neutral","sentiment_score":0.18412489558641726}],"sentiment":"neutral","sentiment_score":0.22804732186098894,"num_words":24,"start":2.8799999,"end":12.34},{"sentences":[{"text":"Yes.","start":13.315,"end":13.554999,"sentiment":"neutral","sentiment_score":0.1339787393808365},{"text":"So after checking, the address is available under Supa 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Yep. Yep. Which website? Yes.\n\nYes. I've been on that website. Yes. Yeah. Yeah.\n\nOkay. So do I order it online? Do I? No. The the girl on the phone before said that I need a additional router, which sounds silly because the router is already in the room.\n\nLike, it's an embedded system. So but the lady yeah. The the girl said before that you need another router, but I'm not sure what why. So Is it mounted on my wall? No.\n\nIt's just it's just like a normal router or modem router. A normal one. Yes. They're connected to the like a switch. Yeah.\n\nOn the wall. Yeah. Yeah. Okay. Right.\n\nOkay. Yep. Yep. Okay. Okay.\n\nSo I'll I'll make the order online, and then usually it's within twenty four hours I I can access the Internet. Yeah? Okay. Great. No worries.\n\nOkay. Thank you. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Try speaking.","start":0.0,"end":1.86,"sentiment":"neutral","sentiment_score":-0.039235251955688},{"text":"Yep.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.11772265285253523},{"text":"Yep.","start":12.799999,"end":13.299999,"sentiment":"neutral","sentiment_score":0.10848459601402284},{"text":"Which website?","start":23.075,"end":23.815,"sentiment":"neutral","sentiment_score":0.008275016210973263},{"text":"Yes.","start":28.115,"end":28.595001,"sentiment":"neutral","sentiment_score":0.06944975256919861}],"sentiment":"neutral","sentiment_score":0.033390932849475315,"num_words":7,"start":0.0,"end":28.595001},{"sentences":[{"text":"Yes.","start":28.595001,"end":28.915,"sentiment":"neutral","sentiment_score":0.09343793988227844},{"text":"I've been on that 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Hello. Good afternoon. This is Maureen from Airtel tech support. Just wanted to update you regarding your inquiry for your address service address.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yes. So after checking, the address is available under Supa Network. So have you tried to visit our website or not yet?\n\nChannel 1: Which website?\n\nChannel 0: Airtow.net.au.\n\nChannel 1: Yes. Yes. I've been on that website. Yes.\n\nChannel 0: Yes.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So there on our website, you'll see the available plan speed that we have. And if you'll be needing a router and a contract term, then once we receive the order, the activation takes usually within this day or within twenty four hours.\n\nChannel 1: Yeah. Okay. So do I order it online? Do I?\n\nChannel 0: Yeah. That's correct. Do you already have a router or you need to get a new one still?\n\nChannel 1: No. The the girl on the phone before said that I need a additional router, which sounds silly because the router is already in the room. Like, it's an embedded system. So but the lady\n\nChannel 0: Is it\n\nChannel 1: yeah. The the girl said before that you need another router, but\n\nChannel 0: mhmm.\n\nChannel 1: I'm not sure what why. So\n\nChannel 0: Yeah. Is the router you're referring mounted on your wall?\n\nChannel 1: Is it mounted on my wall? No. It's just it's just like a normal router or modem router. A normal\n\nChannel 0: So,\n\nChannel 1: one.\n\nChannel 0: yeah, that router is connected to the box on the wall right\n\nChannel 1: Yes.\n\nChannel 0: now.\n\nChannel 1: They're connected to the like a switch. Yeah. On the wall.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Maybe the other representative is just confused whether the\n\nChannel 1: Yeah.\n\nChannel 0: network\n\nChannel 1: Okay.\n\nChannel 0: termination device. Yeah.\n\nChannel 1: Right.\n\nChannel 0: So,\n\nChannel 1: Okay.\n\nChannel 0: yeah,\n\nChannel 1: Yep.\n\nChannel 0: we can check the router. Is it compatible with the service? If ever, I'll be sending you an email instruction on how to set up that router. And if you run into any issues or need assistance, just give us a callback then so we can help you or get a new router if\n\nChannel 1: Yep.\n\nChannel 0: still that's\n\nChannel 1: Okay.\n\nChannel 0: not working.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So I'll I'll make the order online, and then usually it's within twenty four hours I I can access the Internet. Yeah?\n\nChannel 0: Mhmm. Yeah. Once the activation is done and we have sent you the email instruction, you can connect that you can connect anytime then.\n\nChannel 1: Okay. Great. No worries. Okay. Thank you.\n\nChannel 0: Yeah. Okay. Bye.\n\nChannel 1: Okay.\n\nChannel 0: Have a\n\nChannel 1: Thank\n\nChannel 0: great day.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Try speaking.","start":0.0,"end":1.86,"sentiment":"neutral","sentiment_score":-0.039235251955688}],"sentiment":"neutral","sentiment_score":-0.039235251955688,"channel":1,"num_words":2,"start":0.0,"end":1.86},{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.09415879100561142},{"text":"Hello.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.16971412301063538},{"text":"Good afternoon.","start":3.4399998,"end":4.16,"sentiment":"positive","sentiment_score":0.4004697799682617},{"text":"This is Maureen from Airtel tech support.","start":4.16,"end":6.58,"sentiment":"neutral","sentiment_score":0.2878142297267914},{"text":"Just wanted to update you regarding your inquiry for your address service 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The representative informed the customer that their address is available under Supa Network. The customer was confused about the router and modem router, but the representative clarified that the router is just a normal one and can be configured. The representative will send an email instruction to set up the router and the customer can connect anytime if they run into any issues."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. Just wanted to update you regarding your inquiry for your address service address. Yep.","start_word":6,"end_word":26,"intents":[{"intent":"Update address","confidence_score":0.17319645}]},{"text":"So after checking, the address is available under Supa Network. So have you tried to visit our website or not yet? Which website?","start_word":29,"end_word":51,"intents":[{"intent":"Check website","confidence_score":0.57809997}]},{"text":"So do I order it online? Do I? Yeah. That's correct. Do you already have a router or you need to get a new one still? No.","start_word":109,"end_word":135,"intents":[{"intent":"Order router","confidence_score":0.58292586}]},{"text":"Do you already have a router or you need to get a new one still? No.","start_word":120,"end_word":135,"intents":[{"intent":"Get new router","confidence_score":0.049236577}]},{"text":"Is the router you're referring mounted on your wall? Is it mounted on my wall?","start_word":193,"end_word":207,"intents":[{"intent":"Confirm router setup","confidence_score":0.016163558},{"intent":"Confirm router setup","confidence_score":0.004481366}]},{"text":"yeah, that router is connected to the box on the wall right Yes. now.","start_word":223,"end_word":236,"intents":[{"intent":"Confirm router connection","confidence_score":0.012724924}]},{"text":"we can check the router. Is it compatible with the service?","start_word":270,"end_word":280,"intents":[{"intent":"Report router compatibility","confidence_score":0.0014176813}]},{"text":"If ever, I'll be sending you an email instruction on how to set up that router.","start_word":281,"end_word":296,"intents":[{"intent":"Set up router","confidence_score":0.1542537}]},{"text":"And if you run into any issues or need assistance, just give us a callback then so we can help you or get a new router if Yep.","start_word":297,"end_word":324,"intents":[{"intent":"Request assistance","confidence_score":0.017511928}]},{"text":"Once the activation is done and we have sent you the email instruction, you can connect that you can connect anytime then. Okay.","start_word":356,"end_word":378,"intents":[{"intent":"Establish router activation","confidence_score":0.0001693412}]},{"text":"No worries. Okay. Thank you. Yeah. Okay. Bye. Okay.","start_word":380,"end_word":388,"intents":[{"intent":"End conversation","confidence_score":0.0769926}]}]},"sentiments":{"segments":[{"text":"Try speaking. Yes. Hello.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06109070032835007},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.39157602190971375},{"text":"This is Maureen from Airtel tech support. Just wanted to update you regarding your inquiry for your address service address. Yep. Yep. Yes. So after checking, the address is available under Supa Network. So have you tried to visit our website or not yet? Which website? Airtow.net.au. Yes. Yes. I've been on that website. Yes. Yes. Yeah. Yeah. So there on our website, you'll see the available plan speed that we have. And if you'll be needing a router and a contract term, then once we receive the order, the activation takes usually within this day or within twenty four hours. Yeah. Okay. So do I order it online? Do I? Yeah. That's correct. Do you already have a router or you need to get a new one still?","start_word":6,"end_word":134,"sentiment":"neutral","sentiment_score":0.1259048879146576},{"text":"No. The the girl on the phone before said that I need a additional router, which sounds silly because the router is already in the room.","start_word":135,"end_word":160,"sentiment":"negative","sentiment_score":-0.44349735975265503},{"text":"Like, it's an embedded system. So but the lady Is it yeah. The the girl said before that you need another router, but mhmm.","start_word":161,"end_word":184,"sentiment":"neutral","sentiment_score":-0.2997627258300781},{"text":"I'm not sure what why.","start_word":185,"end_word":189,"sentiment":"negative","sentiment_score":-0.5028473138809204},{"text":"So Yeah. Is the router you're referring mounted on your wall? Is it mounted on my wall? No. It's just it's just like a normal router or modem router. A normal So, one. yeah, that router is connected to the box on the wall right Yes. now. They're connected to the like a switch. Yeah. On the wall. Okay. Yeah. Maybe the other representative is just confused whether the Yeah. network Okay. termination device. Yeah. Right. So, Okay. yeah, Yep. we can check the router. Is it compatible with the service? If ever, I'll be sending you an email instruction on how to set up that router. And if you run into any issues or need assistance, just give us a callback then so we can help you or get a new router if Yep. still that's Okay. not working. Okay. Yeah. So I'll I'll make the order online, and then usually it's within twenty four hours I I can access the Internet. Yeah? Mhmm. Yeah. Once the activation is done and we have sent you the email instruction, you can connect that you can connect anytime then. Okay.","start_word":190,"end_word":378,"sentiment":"neutral","sentiment_score":0.035873072093756744},{"text":"Great. No worries. Okay. Thank you.","start_word":379,"end_word":384,"sentiment":"positive","sentiment_score":0.4190068244934082},{"text":"Yeah. Okay. Bye. Okay.","start_word":385,"end_word":388,"sentiment":"neutral","sentiment_score":0.16981728374958038},{"text":"Have a Thank great day. you. Bye.","start_word":389,"end_word":395,"sentiment":"positive","sentiment_score":0.6735738515853882}],"average":{"sentiment":"neutral","sentiment_score":0.03609140825943208}}}}