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Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Wilk Street Medical Practice, the main rooms of doctor Rachel Khan.","start":0.16,"end":4.58,"sentiment":"positive","sentiment_score":0.40093262990315753},{"text":"If this is an emergency, please hang up now and dial 000.","start":4.88,"end":8.66,"sentiment":"neutral","sentiment_score":-0.08019442111253738},{"text":"Otherwise, please hold, and a staff member will be with you shortly.","start":8.96,"end":12.34,"sentiment":"neutral","sentiment_score":0.028310489530364673},{"text":"If you would like to make an appointment, please let us know if you have any cold or flu like symptoms.","start":12.639999,"end":18.314999,"sentiment":"neutral","sentiment_score":-0.028007183667449725},{"text":"Luxury Medical Practice.","start":31.29,"end":32.33,"sentiment":"neutral","sentiment_score":0.03547015910347303}],"sentiment":"neutral","sentiment_score":0.07793082364849628,"num_words":63,"start":0.16,"end":32.33},{"sentences":[{"text":"Monica speaking.","start":32.33,"end":33.23,"sentiment":"neutral","sentiment_score":0.04118483141064644},{"text":"She's not in at the moment.","start":39.05,"end":40.09,"sentiment":"neutral","sentiment_score":-0.30023133754730225},{"text":"Can I take a message?","start":40.09,"end":41.15,"sentiment":"neutral","sentiment_score":-0.15754714608192444},{"text":"Alright.","start":46.050938,"end":46.370937,"sentiment":"neutral","sentiment_score":0.2350791692733765},{"text":"Bye.","start":46.370937,"end":46.870937,"sentiment":"neutral","sentiment_score":0.12043759971857072}],"sentiment":"neutral","sentiment_score":-0.14341582159201305,"num_words":15,"start":32.33,"end":46.870937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Wilk Street Medical Practice, the main rooms of doctor Rachel Khan. If this is an emergency, please hang up now and dial 000. Otherwise, please hold, and a staff member will be with you shortly. If you would like to make an appointment, please let us know if you have any cold or flu like symptoms. Luxury Medical Practice.\n\nMonica speaking.\n\nChannel 0: Oh, hi. Good afternoon. May I speak with doctor Rachel Ken?\n\nChannel 1: She's not in at the moment. Can I take a message?\n\nChannel 0: Oh, no worries. I'll just go ahead and send her an email then. Thank you.\n\nChannel 1: Alright. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Wilk Street Medical Practice, the main rooms of doctor Rachel Khan.","start":0.16,"end":4.58,"sentiment":"positive","sentiment_score":0.40093262990315753},{"text":"If this is an emergency, please hang up now and dial 000.","start":4.88,"end":8.66,"sentiment":"neutral","sentiment_score":-0.08019442111253738},{"text":"Otherwise, please hold, and a staff member will be with you shortly.","start":8.96,"end":12.34,"sentiment":"neutral","sentiment_score":0.028310489530364673},{"text":"If you would like to make an appointment, please let us know if you have any cold or flu like symptoms.","start":12.639999,"end":18.314999,"sentiment":"neutral","sentiment_score":-0.028007183667449725},{"text":"Luxury Medical Practice.","start":31.29,"end":32.33,"sentiment":"neutral","sentiment_score":0.03547015910347303}],"sentiment":"neutral","sentiment_score":0.07793082364849628,"channel":1,"num_words":63,"start":0.16,"end":32.33},{"sentences":[{"text":"Monica speaking.","start":32.33,"end":33.23,"sentiment":"neutral","sentiment_score":0.04118483141064644}],"sentiment":"neutral","sentiment_score":0.04118483141064644,"channel":1,"num_words":2,"start":32.33,"end":33.23},{"sentences":[{"text":"Oh, hi.","start":34.08,"end":34.64,"sentiment":"neutral","sentiment_score":0.1876712441444397},{"text":"Good afternoon.","start":34.64,"end":35.36,"sentiment":"neutral","sentiment_score":0.2938320189714432},{"text":"May I speak with doctor Rachel Ken?","start":35.36,"end":38.34,"sentiment":"neutral","sentiment_score":0.1229939152087484}],"sentiment":"neutral","sentiment_score":0.16581490297209134,"channel":0,"num_words":11,"start":34.08,"end":38.34},{"sentences":[{"text":"She's not in at the moment.","start":39.05,"end":40.09,"sentiment":"neutral","sentiment_score":-0.30023133754730225},{"text":"Can I take a message?","start":40.09,"end":41.15,"sentiment":"neutral","sentiment_score":-0.15754714608192444}],"sentiment":"neutral","sentiment_score":-0.23537488688122143,"channel":1,"num_words":11,"start":39.05,"end":41.15},{"sentences":[{"text":"Oh, no worries.","start":42.22094,"end":43.02094,"sentiment":"neutral","sentiment_score":0.0459309828778108},{"text":"I'll just go ahead and send her an email then.","start":43.02094,"end":45.18094,"sentiment":"neutral","sentiment_score":0.12837694138288497},{"text":"Thank you.","start":45.18094,"end":45.920937,"sentiment":"positive","sentiment_score":0.4964495301246643}],"sentiment":"neutral","sentiment_score":0.16096409484744073,"channel":0,"num_words":15,"start":42.22094,"end":45.920937},{"sentences":[{"text":"Alright.","start":46.050938,"end":46.370937,"sentiment":"neutral","sentiment_score":0.2350791692733765},{"text":"Bye.","start":46.370937,"end":46.870937,"sentiment":"neutral","sentiment_score":0.12043759971857072}],"sentiment":"neutral","sentiment_score":0.17775838449597361,"channel":1,"num_words":2,"start":46.050938,"end":46.870937}]},"summary":{"result":"success","short":"The customer calls Wilk Street Medical Practice and is informed that the doctors are not in. The customer is then transferred to Monica, who informs the customer that the doctors are not available and offers to take a message, but the customer decides to send an email instead."},"intents":{"segments":[{"text":"If you would like to make an appointment, please let us know if you have any cold or flu like symptoms. Luxury Medical Practice.","start_word":39,"end_word":62,"intents":[{"intent":"Make appointment","confidence_score":0.044855222}]},{"text":"Can I take a message? Oh, no worries.","start_word":82,"end_word":89,"intents":[{"intent":"Request message","confidence_score":0.039788913}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Wilk Street Medical Practice, the main rooms of doctor Rachel Khan.","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.3998408317565918},{"text":"If this is an emergency, please hang up now and dial 000. Otherwise, please hold, and a staff member will be with you shortly. If you would like to make an appointment, please let us know if you have any cold or flu like symptoms. Luxury Medical Practice. Monica speaking. Oh, hi. Good afternoon. May I speak with doctor Rachel Ken? She's not in at the moment. Can I take a message? Oh, no worries. I'll just go ahead and send her an email then.","start_word":15,"end_word":99,"sentiment":"neutral","sentiment_score":-0.0025291917845606804},{"text":"Thank you.","start_word":100,"end_word":101,"sentiment":"positive","sentiment_score":0.4810609221458435},{"text":"Alright. Bye.","start_word":102,"end_word":103,"sentiment":"neutral","sentiment_score":0.19832144677639008}],"average":{"sentiment":"neutral","sentiment_score":0.06972288563303704}}}}