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to Entire Software. Thank you for contacting our dedicated support line. One of our support agents will be with you as soon as possible to assist you with your query. Thank you for calling Zeekel. This call may be recorded for training and quality assurance purposes.\n\nIf you do not wish to be recorded, please let our team know when you're connected. Entire on hire. This is Carly. He's actually in a meeting at the moment. Can I just grab your name and number, and I'll get him to call you back when he's out?\n\nAlright. No worries. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Entire Software.","start":2.72,"end":4.34,"sentiment":"positive","sentiment_score":0.35560207813978195},{"text":"Thank you for contacting our dedicated support line.","start":4.64,"end":7.46,"sentiment":"positive","sentiment_score":0.5421948246657848},{"text":"One of our support agents will be with you as soon as possible to assist you with your query.","start":8.8,"end":13.059999,"sentiment":"positive","sentiment_score":0.4374461377921857},{"text":"Thank you for calling Zeekel.","start":18.615,"end":20.074999,"sentiment":"neutral","sentiment_score":0.3205705225467682},{"text":"This call may be recorded for training and quality assurance purposes.","start":20.375,"end":23.835,"sentiment":"neutral","sentiment_score":0.0188195448030125}],"sentiment":"positive","sentiment_score":0.337900236883062,"num_words":47,"start":2.72,"end":23.835},{"sentences":[{"text":"If you do not wish to be recorded, please let our team know when you're connected.","start":24.294998,"end":27.914999,"sentiment":"neutral","sentiment_score":-0.03862926526926458},{"text":"Entire on hire.","start":43.004997,"end":43.805,"sentiment":"neutral","sentiment_score":0.0314911517004172},{"text":"This is Carly.","start":43.805,"end":44.625,"sentiment":"neutral","sentiment_score":0.12461092819770177},{"text":"He's actually in a meeting at the moment.","start":50.925,"end":52.605,"sentiment":"neutral","sentiment_score":0.05824454594403505},{"text":"Can I just grab your name and number, and I'll get him to call you back when he's out?","start":52.605,"end":56.204876,"sentiment":"neutral","sentiment_score":0.10886717705350173}],"sentiment":"neutral","sentiment_score":0.04866674952969259,"num_words":49,"start":24.294998,"end":56.204876},{"sentences":[{"text":"Alright.","start":61.244877,"end":61.484875,"sentiment":"neutral","sentiment_score":0.20922711491584775},{"text":"No worries.","start":61.484875,"end":61.964874,"sentiment":"neutral","sentiment_score":0.2102704644203186},{"text":"Thank you.","start":61.964874,"end":62.604874,"sentiment":"positive","sentiment_score":0.4266110360622406},{"text":"Bye.","start":62.604874,"end":63.104874,"sentiment":"neutral","sentiment_score":0.1668711155653}],"sentiment":"neutral","sentiment_score":0.27497687190771103,"num_words":6,"start":61.244877,"end":63.104874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Entire Software. Thank you for contacting our dedicated support line. One of our support agents will be with you as soon as possible to assist you with your query. Thank you for calling Zeekel. This call may be recorded for training and quality assurance purposes.\n\nIf you do not wish to be recorded, please let our team know when you're connected. Entire on hire. This is Carly.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Sashin.\n\nChannel 1: He's actually in a meeting at the moment. Can I just grab your name and number, and I'll get him to call you back when he's out?\n\nChannel 0: I see. No worries there. I'll just drop an email. Thank you.\n\nChannel 1: Alright. No worries. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Entire Software.","start":2.72,"end":4.34,"sentiment":"positive","sentiment_score":0.35560207813978195},{"text":"Thank you for contacting our dedicated support line.","start":4.64,"end":7.46,"sentiment":"positive","sentiment_score":0.5421948246657848},{"text":"One of our support agents will be with you as soon as possible to assist you with your query.","start":8.8,"end":13.059999,"sentiment":"positive","sentiment_score":0.4374461377921857},{"text":"Thank you for calling Zeekel.","start":18.615,"end":20.074999,"sentiment":"neutral","sentiment_score":0.3205705225467682},{"text":"This call may be recorded for training and quality assurance purposes.","start":20.375,"end":23.835,"sentiment":"neutral","sentiment_score":0.0188195448030125}],"sentiment":"positive","sentiment_score":0.337900236883062,"channel":1,"num_words":47,"start":2.72,"end":23.835},{"sentences":[{"text":"If you do not wish to be recorded, please let our team know when you're connected.","start":24.294998,"end":27.914999,"sentiment":"neutral","sentiment_score":-0.03862926526926458},{"text":"Entire on hire.","start":43.004997,"end":43.805,"sentiment":"neutral","sentiment_score":0.0314911517004172},{"text":"This is Carly.","start":43.805,"end":44.625,"sentiment":"neutral","sentiment_score":0.12461092819770177}],"sentiment":"neutral","sentiment_score":-0.006807363846085288,"channel":1,"num_words":22,"start":24.294998,"end":44.625},{"sentences":[{"text":"Yes, dear.","start":45.605,"end":46.165,"sentiment":"neutral","sentiment_score":0.24202130734920502},{"text":"Good morning.","start":46.165,"end":46.725,"sentiment":"positive","sentiment_score":0.4006957709789276},{"text":"I'm looking for Sashin.","start":46.725,"end":48.105,"sentiment":"neutral","sentiment_score":0.1357412412762642}],"sentiment":"neutral","sentiment_score":0.22854989022016525,"channel":0,"num_words":8,"start":45.605,"end":48.105},{"sentences":[{"text":"He's actually in a meeting at the moment.","start":50.925,"end":52.605,"sentiment":"neutral","sentiment_score":0.05824454594403505},{"text":"Can I just grab your name and number, and I'll get him to call you back when he's out?","start":52.605,"end":56.204876,"sentiment":"neutral","sentiment_score":0.10886717705350173}],"sentiment":"neutral","sentiment_score":0.09386787894699308,"channel":1,"num_words":27,"start":50.925,"end":56.204876},{"sentences":[{"text":"I see.","start":57.14494,"end":57.78494,"sentiment":"neutral","sentiment_score":0.04605630785226822},{"text":"No worries there.","start":57.78494,"end":58.584938,"sentiment":"neutral","sentiment_score":0.0726425473888715},{"text":"I'll just drop an email.","start":58.584938,"end":59.86494,"sentiment":"neutral","sentiment_score":0.10739199370145798},{"text":"Thank you.","start":59.86494,"end":60.68494,"sentiment":"positive","sentiment_score":0.40208253264427185}],"sentiment":"neutral","sentiment_score":0.1375971076389154,"channel":0,"num_words":12,"start":57.14494,"end":60.68494},{"sentences":[{"text":"Alright.","start":61.244877,"end":61.484875,"sentiment":"neutral","sentiment_score":0.20922711491584775},{"text":"No worries.","start":61.484875,"end":61.964874,"sentiment":"neutral","sentiment_score":0.2102704644203186},{"text":"Thank you.","start":61.964874,"end":62.604874,"sentiment":"positive","sentiment_score":0.4266110360622406},{"text":"Bye.","start":62.604874,"end":63.104874,"sentiment":"neutral","sentiment_score":0.1668711155653}],"sentiment":"neutral","sentiment_score":0.27497687190771103,"channel":1,"num_words":6,"start":61.244877,"end":63.104874}]},"summary":{"result":"success","short":"A customer called a support line and was informed that an agent would be with them soon. The customer was then transferred to an agent named Carly who asked for their name and number to pass on to Sashin, who is in a meeting. Carly said she would drop an email and Sashin thanked her before ending the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Welcome to Entire Software. Thank you for contacting our dedicated support line. One of our support agents will be with you as soon as possible to assist you with your query.","start_word":0,"end_word":30,"sentiment":"positive","sentiment_score":0.44913503527641296},{"text":"Thank you for calling Zeekel. This call may be recorded for training and quality assurance purposes. If you do not wish to be recorded, please let our team know when you're connected. Entire on hire. This is Carly. Yes, dear.","start_word":31,"end_word":70,"sentiment":"neutral","sentiment_score":0.07092191278934479},{"text":"Good morning.","start_word":71,"end_word":72,"sentiment":"positive","sentiment_score":0.3995264768600464},{"text":"I'm looking for Sashin. He's actually in a meeting at the moment. Can I just grab your name and number, and I'll get him to call you back when he's out? I see. No worries there. I'll just drop an email.","start_word":73,"end_word":113,"sentiment":"neutral","sentiment_score":0.0961780995130539},{"text":"Thank you.","start_word":114,"end_word":115,"sentiment":"positive","sentiment_score":0.389490008354187},{"text":"Alright. No worries.","start_word":116,"end_word":118,"sentiment":"neutral","sentiment_score":0.21387821435928345},{"text":"Thank you.","start_word":119,"end_word":120,"sentiment":"positive","sentiment_score":0.4175730347633362},{"text":"Bye.","start_word":121,"end_word":121,"sentiment":"neutral","sentiment_score":0.22267982363700867}],"average":{"sentiment":"neutral","sentiment_score":0.1854868496165556}}}}