{"metadata":{"transaction_key":"deprecated","request_id":"01a08de0-5362-7893-986e-3da0401d24e0","sha256":"97695eeb8676266cd0af5a592e3b46731576af69f3b7f44cd9fbf15ad874508e","created":"2026-09-11T00:31:25.433Z","duration":27.863937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":69,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":82,"output_tokens":82},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":82,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Yeah. Gary, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful. Gary, I hope you still remember the company because the last time that sorry. Come again?","confidence":0.9975586,"words":[{"word":"yeah","start":4.16,"end":4.48,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1244097575545311},{"word":"good","start":4.48,"end":4.72,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4314197897911072},{"word":"morning","start":4.72,"end":5.22,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.29384559392929077},{"word":"yeah","start":7.68,"end":8.18,"confidence":0.7108154,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18914330005645752},{"word":"gary","start":8.32,"end":8.639999,"confidence":0.9831543,"punctuated_word":"Gary,","sentiment":"neutral","sentiment_score":0.2327687591314316},{"word":"it's","start":8.639999,"end":9.139999,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.18957464396953583},{"word":"ronald","start":9.44,"end":9.94,"confidence":0.9760742,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.2110915780067444},{"word":"from","start":10.24,"end":10.719999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17910365760326383},{"word":"cloud","start":10.719999,"end":11.12,"confidence":0.61035156,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.23346583545207977},{"word":"solution","start":11.12,"end":11.62,"confidence":0.9453125,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.20440909266471863},{"word":"it","start":11.759999,"end":12.259999,"confidence":0.9926758,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.20848900079727173},{"word":"how","start":12.799999,"end":12.96,"confidence":0.92822266,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2645209729671478},{"word":"are","start":12.96,"end":13.12,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.22479763627052307},{"word":"you","start":13.12,"end":13.28,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2373194843530655},{"word":"doing","start":13.28,"end":13.5199995,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2241021990776062},{"word":"today","start":13.5199995,"end":14.0199995,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2188887000083923},{"word":"alright","start":16.005001,"end":16.245,"confidence":0.9904785,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3040590286254883},{"word":"okay","start":16.245,"end":16.645,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.4313401877880096},{"word":"that's","start":16.645,"end":16.805,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.7163633704185486},{"word":"wonderful","start":16.805,"end":17.305,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6480370759963989},{"word":"gary","start":18.005001,"end":18.485,"confidence":0.88183594,"punctuated_word":"Gary,","sentiment":"neutral","sentiment_score":0.034888267517089844},{"word":"i","start":18.485,"end":18.565,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0010353848338127136},{"word":"hope","start":18.565,"end":18.885,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":-0.0115760937333107},{"word":"you","start":18.885,"end":19.045,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0004294253885746002},{"word":"still","start":19.045,"end":19.445,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0048744939267635345},{"word":"remember","start":19.445,"end":19.925,"confidence":0.99902344,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.011936236172914503},{"word":"the","start":19.925,"end":20.085,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03399951010942459},{"word":"company","start":20.085,"end":20.585,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.019354671239852905},{"word":"because","start":20.885,"end":21.205,"confidence":0.36914062,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.039142221212387085},{"word":"the","start":21.205,"end":21.285,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050695378333330154},{"word":"last","start":21.285,"end":21.525,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.046186789870262146},{"word":"time","start":21.525,"end":21.765,"confidence":0.9506836,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.05738178268074989},{"word":"that","start":21.765,"end":22.085,"confidence":0.8989258,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01502927951514721},{"word":"sorry","start":25.925,"end":26.325,"confidence":0.93896484,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.15498608350753784},{"word":"come","start":26.325,"end":26.485,"confidence":0.99609375,"punctuated_word":"Come","sentiment":"neutral","sentiment_score":-0.1668718308210373},{"word":"again","start":26.485,"end":26.985,"confidence":0.91503906,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.08603858947753906}],"paragraphs":{"transcript":"\nYeah. Good morning. Yeah. Gary, it's Ronald from Cloud Solution IT. How are you doing today?\n\nAlright. Okay. That's wonderful. Gary, I hope you still remember the company because the last time that sorry. Come again?","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":0.1244097575545311},{"text":"Good morning.","start":4.48,"end":5.22,"sentiment":"positive","sentiment_score":0.362632691860199},{"text":"Yeah.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.18914330005645752},{"text":"Gary, it's Ronald from Cloud Solution IT.","start":8.32,"end":12.259999,"sentiment":"neutral","sentiment_score":0.20841465251786367},{"text":"How are you doing today?","start":12.799999,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.23392579853534698}],"sentiment":"neutral","sentiment_score":0.22920937510207295,"num_words":16,"start":4.16,"end":14.0199995},{"sentences":[{"text":"Alright.","start":16.005001,"end":16.245,"sentiment":"neutral","sentiment_score":0.3040590286254883},{"text":"Okay.","start":16.245,"end":16.645,"sentiment":"positive","sentiment_score":0.4313401877880096},{"text":"That's wonderful.","start":16.645,"end":17.305,"sentiment":"positive","sentiment_score":0.6822002232074738},{"text":"Gary, I hope you still remember the company because the last time that sorry.","start":18.005001,"end":26.325,"sentiment":"neutral","sentiment_score":-0.0287135782252465},{"text":"Come again?","start":26.325,"end":26.985,"sentiment":"neutral","sentiment_score":-0.12645521014928818}],"sentiment":"neutral","sentiment_score":0.0722449573688209,"num_words":20,"start":16.005001,"end":26.985}]}}]},{"alternatives":[{"transcript":"Good. Thanks. Sorry. I'm not interested. I'm I'm gonna move on to another call. Bye.","confidence":0.96875,"words":[{"word":"good","start":14.555,"end":14.715,"confidence":0.6525879,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5503231287002563},{"word":"thanks","start":14.715,"end":15.215,"confidence":0.9807129,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5149754881858826},{"word":"sorry","start":22.154999,"end":22.474998,"confidence":0.7687988,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.35431015491485596},{"word":"i'm","start":22.474998,"end":22.715,"confidence":0.9951172,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5921826362609863},{"word":"not","start":22.715,"end":22.875,"confidence":0.9921875,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6965410709381104},{"word":"interested","start":22.875,"end":23.355,"confidence":0.9951172,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.586868166923523},{"word":"i'm","start":23.355,"end":23.515,"confidence":0.97753906,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.535179853439331},{"word":"i'm","start":23.515,"end":23.595,"confidence":0.9069824,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4809688925743103},{"word":"gonna","start":23.595,"end":23.835,"confidence":0.98291016,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.3954493701457978},{"word":"move","start":23.835,"end":24.075,"confidence":0.96875,"punctuated_word":"move","sentiment":"negative","sentiment_score":-0.43169736862182617},{"word":"on","start":24.075,"end":24.235,"confidence":0.97314453,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.41698405146598816},{"word":"to","start":24.235,"end":24.314999,"confidence":0.77441406,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3546799421310425},{"word":"another","start":24.314999,"end":24.634998,"confidence":0.65283203,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.32728296518325806},{"word":"call","start":24.634998,"end":24.875,"confidence":0.6750488,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.31376099586486816},{"word":"bye","start":24.875,"end":25.375,"confidence":0.93481445,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.16466620564460754}],"paragraphs":{"transcript":"\nGood. Thanks. Sorry. I'm not interested. I'm I'm gonna move on to another call.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good.","start":14.555,"end":14.715,"sentiment":"positive","sentiment_score":0.5503231287002563},{"text":"Thanks.","start":14.715,"end":15.215,"sentiment":"positive","sentiment_score":0.5149754881858826},{"text":"Sorry.","start":22.154999,"end":22.474998,"sentiment":"negative","sentiment_score":-0.35431015491485596},{"text":"I'm not interested.","start":22.474998,"end":23.355,"sentiment":"negative","sentiment_score":-0.6251972913742065},{"text":"I'm I'm gonna move on to another call.","start":23.355,"end":24.875,"sentiment":"negative","sentiment_score":-0.40700042992830276}],"sentiment":"neutral","sentiment_score":-0.3157576322555542,"num_words":14,"start":14.555,"end":24.875},{"sentences":[{"text":"Bye.","start":24.875,"end":25.375,"sentiment":"neutral","sentiment_score":-0.16466620564460754}],"sentiment":"neutral","sentiment_score":-0.16466620564460754,"num_words":1,"start":24.875,"end":25.375}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yeah. Good morning. Yeah. Gary, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thanks.\n\nChannel 0: Alright. Okay. That's wonderful. Gary, I hope you still remember the company because the last time that\n\nChannel 1: Sorry. I'm not interested. I'm I'm gonna move on to another call. Bye.\n\nChannel 0: sorry. Come again?","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":0.1244097575545311},{"text":"Good morning.","start":4.48,"end":5.22,"sentiment":"positive","sentiment_score":0.362632691860199},{"text":"Yeah.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.18914330005645752},{"text":"Gary, it's Ronald from Cloud Solution IT.","start":8.32,"end":12.259999,"sentiment":"neutral","sentiment_score":0.20841465251786367},{"text":"How are you doing today?","start":12.799999,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.23392579853534698}],"sentiment":"neutral","sentiment_score":0.22920937510207295,"channel":0,"num_words":16,"start":4.16,"end":14.0199995},{"sentences":[{"text":"Good.","start":14.555,"end":14.715,"sentiment":"positive","sentiment_score":0.5503231287002563},{"text":"Thanks.","start":14.715,"end":15.215,"sentiment":"positive","sentiment_score":0.5149754881858826}],"sentiment":"positive","sentiment_score":0.5326493084430695,"channel":1,"num_words":2,"start":14.555,"end":15.215},{"sentences":[{"text":"Alright.","start":16.005001,"end":16.245,"sentiment":"neutral","sentiment_score":0.3040590286254883},{"text":"Okay.","start":16.245,"end":16.645,"sentiment":"positive","sentiment_score":0.4313401877880096},{"text":"That's wonderful.","start":16.645,"end":17.305,"sentiment":"positive","sentiment_score":0.6822002232074738},{"text":"Gary, I hope you still remember the company because the last time that","start":18.005001,"end":22.085,"sentiment":"neutral","sentiment_score":-0.019000308588147163}],"sentiment":"neutral","sentiment_score":0.10898797948132544,"channel":0,"num_words":17,"start":16.005001,"end":22.085},{"sentences":[{"text":"Sorry.","start":22.154999,"end":22.474998,"sentiment":"negative","sentiment_score":-0.35431015491485596},{"text":"I'm not interested.","start":22.474998,"end":23.355,"sentiment":"negative","sentiment_score":-0.6251972913742065},{"text":"I'm I'm gonna move on to another call.","start":23.355,"end":24.875,"sentiment":"negative","sentiment_score":-0.40700042992830276},{"text":"Bye.","start":24.875,"end":25.375,"sentiment":"neutral","sentiment_score":-0.16466620564460754}],"sentiment":"negative","sentiment_score":-0.4346593595468081,"channel":1,"num_words":13,"start":22.154999,"end":25.375},{"sentences":[{"text":"sorry.","start":25.925,"end":26.325,"sentiment":"neutral","sentiment_score":-0.15498608350753784},{"text":"Come again?","start":26.325,"end":26.985,"sentiment":"neutral","sentiment_score":-0.12645521014928818}],"sentiment":"neutral","sentiment_score":-0.13596550126870474,"channel":0,"num_words":3,"start":25.925,"end":26.985}]},"summary":{"result":"success","short":"The customer, Ronald from Cloud Solution IT, greets the agent, Gary, and asks how Gary is doing. Gary responds positively and apologizes for not remembering the company. Ronald mentions that he will be moving on to another call and apologizes again before abruptly ending the conversation."},"intents":{"segments":[{"text":"Come again?","start_word":49,"end_word":50,"intents":[{"intent":"Follow up","confidence_score":0.0003791306}]}]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1244097575545311},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.33970364928245544},{"text":"Yeah. Gary, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":3,"end_word":15,"sentiment":"neutral","sentiment_score":0.2129533737897873},{"text":"Good. Thanks.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.5326492786407471},{"text":"Alright.","start_word":18,"end_word":18,"sentiment":"neutral","sentiment_score":0.3040590286254883},{"text":"Okay. That's wonderful.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.6154063940048218},{"text":"Gary, I hope you still remember the company because the last time that Sorry.","start_word":22,"end_word":35,"sentiment":"neutral","sentiment_score":-0.05754600465297699},{"text":"I'm not interested. I'm I'm gonna move on to another call.","start_word":36,"end_word":46,"sentiment":"negative","sentiment_score":-0.48221683502197266},{"text":"Bye. sorry. Come again?","start_word":47,"end_word":50,"sentiment":"neutral","sentiment_score":-0.15182733535766602}],"average":{"sentiment":"neutral","sentiment_score":0.010792342627920755}}}}