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May I know yeah. Mhmm. Yeah. Is it okay if we request you to run another speed test? I'm going to email you the link on where you should run Yeah. The Oklahoma. Yeah. Mhmm. Okay. So you're Yeah. But because I'm asking you to run speed test using the website because that is where the our speed test referring because that's where we're getting the accurate speed and the network team requiring for them to troubleshoot the issue if ever to check the speed test. Okay. Mhmm. Mhmm. May I know since when did you experience the slow speed again? Mhmm. Mhmm. Yeah. Because mhmm. Because what I'm going to do regarding your concern is I'm I'll be asking you a speed test, the using that website. Then once I receive the result, I'm going to forward it to the network team because upon checking on our end, there seems to be no issue with the speed. So we're going to try to check this in with the network team for them to check if you're really getting the right speed. Mhmm. Yeah. But mhmm. Yeah. Because that's what our network team is requiring for because that is the website that yeah. Yeah. Mhmm. Mhmm. Yeah. Actually, I believe in you. But, yeah, as per as per advice, we need to take the speed test using the website because the other one is not accurate. So for us to escalate the issue Mhmm. Mhmm. Okay. Okay. So is it okay if I request the speed test result with that one? Then I'll I'll try to mhmm. Yeah. Yeah. So what I'm going to do okay. What I'm going to do instead is is it okay if you send me the speed test using the one that you're using, the Zscaler? And I'll try my best to forward this to the team for them to check. Mhmm. Okay. But can you take a picture of that one instead of screenshot? Like, to your phone via your phone? Yeah. Sure. So I did reply to your email, but instead of using the link that I provided, yeah, you can send me the three scalars pizzas instead. Okay. Yes. Hello. I'm still here. Okay. I'm sorry? Yeah. Computer speed is 50 over 20, so you should be getting a download of 50. But the upload speed is correct, yeah, Which is 19. Yeah. Mhmm. I just Yeah. I can see the picture now. So I'm going to log the ticket for to the network team for them to check if there's a, like, a fault with the network. But if there's no if the connection is within normal condition, then the fault might be from a Sirtel. If I assure that this is not a network fault after logging a ticket to them. And if they advise us that the network is within normal condition, then the problem might be with us, Airtel. Yeah. So I'm going to check-in first. Mhmm. Yeah. I understand. Mhmm. Mhmm. Yeah. And I think we we also do the power cycle reboot before when there's an issue, but the the issue persists. Mhmm. Mhmm. Yeah. Okay then. Yeah. I'm going to report this to the network. Then if updates become available, I'll get back to you ASAP via email instead. Yeah. Okay. Okay. Thank you. Bye for now. Yeah. 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Good afternoon. This is Maureen from Ertow tech support. Yes. I'm good to hear from you.\n\nHow are you? Yeah. We have received your email regarding the connectivity issue. Mhmm. Mhmm.\n\nMay I know yeah. Mhmm. Yeah. Is it okay if we request you to run another speed test? I'm going to email you the link on where you should run Yeah.\n\nThe Oklahoma. Yeah. Mhmm. Okay. So you're Yeah.\n\nBut because I'm asking you to run speed test using the website because that is where the our speed test referring because that's where we're getting the accurate speed and the network team requiring for them to troubleshoot the issue if ever to check the speed test. Okay. Mhmm. Mhmm. May I know since when did you experience the slow speed again?\n\nMhmm. Mhmm. Yeah. Because mhmm. Because what I'm going to do regarding your concern is I'm I'll be asking you a speed test, the using that website.\n\nThen once I receive the result, I'm going to forward it to the network team because upon checking on our end, there seems to be no issue with the speed. So we're going to try to check this in with the network team for them to check if you're really getting the right speed. Mhmm. Yeah. But mhmm.\n\nYeah. Because that's what our network team is requiring for because that is the website that yeah. Yeah. Mhmm. Mhmm.\n\nYeah. Actually, I believe in you. But, yeah, as per as per advice, we need to take the speed test using the website because the other one is not accurate. So for us to escalate the issue Mhmm. Mhmm.\n\nOkay. Okay. So is it okay if I request the speed test result with that one? Then I'll I'll try to mhmm. Yeah.\n\nYeah. So what I'm going to do okay. What I'm going to do instead is is it okay if you send me the speed test using the one that you're using, the Zscaler? And I'll try my best to forward this to the team for them to check. Mhmm.\n\nOkay. But can you take a picture of that one instead of screenshot? Like, to your phone via your phone? Yeah. Sure.\n\nSo I did reply to your email, but instead of using the link that I provided, yeah, you can send me the three scalars pizzas instead. Okay. Yes. Hello. I'm still here.\n\nOkay. I'm sorry? Yeah. Computer speed is 50 over 20, so you should be getting a download of 50. But the upload speed is correct, yeah, Which is 19.\n\nYeah. Mhmm. I just Yeah. I can see the picture now. So I'm going to log the ticket for to the network team for them to check if there's a, like, a fault with the network.\n\nBut if there's no if the connection is within normal condition, then the fault might be from a Sirtel. If I assure that this is not a network fault after logging a ticket to them. And if they advise us that the network is within normal condition, then the problem might be with us, Airtel. Yeah. So I'm going to check-in first.\n\nMhmm. Yeah. I understand. Mhmm. Mhmm.\n\nYeah. And I think we we also do the power cycle reboot before when there's an issue, but the the issue persists. Mhmm. Mhmm. Yeah.\n\nOkay then. Yeah. I'm going to report this to the network. Then if updates become available, I'll get back to you ASAP via email instead. Yeah.\n\nOkay. Okay. Thank you. Bye for now. Yeah.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.36,"sentiment":"neutral","sentiment_score":0.13692136108875275},{"text":"Good afternoon.","start":3.36,"end":4.18,"sentiment":"positive","sentiment_score":0.35878728330135345},{"text":"This is Maureen from Ertow tech support.","start":4.24,"end":6.58,"sentiment":"neutral","sentiment_score":0.26838638314179014},{"text":"Yes.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.23788133263587952},{"text":"I'm good to hear from you.","start":10.88,"end":12.0,"sentiment":"positive","sentiment_score":0.615815132856369}],"sentiment":"positive","sentiment_score":0.3921160434975344,"num_words":17,"start":2.8799999,"end":12.0},{"sentences":[{"text":"How are you?","start":12.0,"end":12.885,"sentiment":"positive","sentiment_score":0.40708961089452106},{"text":"Yeah.","start":14.885,"end":15.385,"sentiment":"neutral","sentiment_score":0.2139752209186554},{"text":"We have received your email 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Yeah.","start":78.805,"end":92.03999,"sentiment":"neutral","sentiment_score":-0.13012352163115373}],"sentiment":"neutral","sentiment_score":-0.10029085548294167,"num_words":31,"start":61.149998,"end":92.03999},{"sentences":[{"text":"The Oklahoma.","start":92.03999,"end":92.78,"sentiment":"neutral","sentiment_score":-0.028546827845275402},{"text":"Yeah.","start":94.28,"end":94.78,"sentiment":"neutral","sentiment_score":-0.05904296785593033},{"text":"Mhmm.","start":108.645004,"end":109.045,"sentiment":"neutral","sentiment_score":-0.01825965940952301},{"text":"Okay.","start":109.045,"end":109.285,"sentiment":"neutral","sentiment_score":-0.005807710811495781},{"text":"So you're Yeah.","start":109.285,"end":129.855,"sentiment":"neutral","sentiment_score":-0.017295201619466145}],"sentiment":"neutral","sentiment_score":-0.024011199828237295,"num_words":8,"start":92.03999,"end":129.855},{"sentences":[{"text":"But because I'm asking you to run speed test using the website because that is where the our speed test referring because that's where we're getting the accurate speed and the network team requiring for them to troubleshoot the issue if ever to check the speed test.","start":129.855,"end":153.85,"sentiment":"neutral","sentiment_score":0.06209443846440062},{"text":"Okay.","start":158.58499,"end":159.08499,"sentiment":"neutral","sentiment_score":-0.09383399784564972},{"text":"Mhmm.","start":165.465,"end":165.78499,"sentiment":"neutral","sentiment_score":-0.07260511815547943},{"text":"Mhmm.","start":165.78499,"end":166.28499,"sentiment":"neutral","sentiment_score":-0.0373871810734272},{"text":"May I know since when did you experience the slow speed again?","start":168.24,"end":172.82,"sentiment":"neutral","sentiment_score":-0.07280392479151487}],"sentiment":"neutral","sentiment_score":0.029692987310549906,"num_words":62,"start":129.855,"end":172.82},{"sentences":[{"text":"Mhmm.","start":191.22499,"end":191.72499,"sentiment":"neutral","sentiment_score":-0.1645101010799408},{"text":"Mhmm.","start":205.51,"end":206.01,"sentiment":"neutral","sentiment_score":-0.1504620611667633},{"text":"Yeah.","start":230.02,"end":230.52,"sentiment":"neutral","sentiment_score":-0.1408451795578003},{"text":"Because mhmm.","start":230.66,"end":232.6,"sentiment":"neutral","sentiment_score":-0.10833394154906273},{"text":"Because what I'm going to do regarding your concern is I'm I'll be asking you a speed test, the using that website.","start":232.98,"end":243.265,"sentiment":"neutral","sentiment_score":0.04003084134522148}],"sentiment":"neutral","sentiment_score":0.00771086239600899,"num_words":27,"start":191.22499,"end":243.265},{"sentences":[{"text":"Then once I receive the result, I'm going to forward it to the network team because upon checking on our end, there seems to be no issue with the speed.","start":243.645,"end":253.53,"sentiment":"neutral","sentiment_score":0.12972639898459118},{"text":"So we're going to try to check this in with the network team for them to check if you're really getting the right speed.","start":254.63,"end":263.43,"sentiment":"neutral","sentiment_score":0.06271825391907744},{"text":"Mhmm.","start":263.43,"end":263.93,"sentiment":"neutral","sentiment_score":-0.026109077036380768},{"text":"Yeah.","start":269.435,"end":269.75497,"sentiment":"neutral","sentiment_score":-0.07129009068012238},{"text":"But mhmm.","start":269.75497,"end":271.615,"sentiment":"neutral","sentiment_score":-0.11724865809082985}],"sentiment":"neutral","sentiment_score":0.08732988930512811,"num_words":58,"start":243.645,"end":271.615},{"sentences":[{"text":"Yeah.","start":279.19498,"end":279.435,"sentiment":"neutral","sentiment_score":-0.15009325742721558},{"text":"Because that's what our network team is requiring for because that is the website that yeah.","start":279.435,"end":290.16998,"sentiment":"neutral","sentiment_score":-0.3179501164704561},{"text":"Yeah.","start":290.55,"end":291.05,"sentiment":"neutral","sentiment_score":-0.115235835313797},{"text":"Mhmm.","start":297.07498,"end":297.57498,"sentiment":"neutral","sentiment_score":-0.0980737954378128},{"text":"Mhmm.","start":308.35498,"end":308.85,"sentiment":"neutral","sentiment_score":-0.22014150023460388}],"sentiment":"neutral","sentiment_score":-0.28353731259703635,"num_words":20,"start":279.19498,"end":308.85},{"sentences":[{"text":"Yeah.","start":324.245,"end":324.565,"sentiment":"neutral","sentiment_score":-0.1237444430589676},{"text":"Actually, I believe in you.","start":324.565,"end":326.345,"sentiment":"neutral","sentiment_score":-0.09733427986502648},{"text":"But, yeah, as per as per advice, we need to take the speed test using the website because the other one is not accurate.","start":326.64502,"end":336.025,"sentiment":"neutral","sentiment_score":-0.19630898271376887},{"text":"So for us to escalate the issue Mhmm.","start":338.18,"end":342.68,"sentiment":"neutral","sentiment_score":-0.1160027357400395},{"text":"Mhmm.","start":344.74,"end":345.24,"sentiment":"neutral","sentiment_score":0.02258998155593872}],"sentiment":"neutral","sentiment_score":-0.15967341876612642,"num_words":39,"start":324.245,"end":345.24},{"sentences":[{"text":"Okay.","start":351.46,"end":351.855,"sentiment":"neutral","sentiment_score":0.06964892148971558},{"text":"Okay.","start":352.815,"end":353.135,"sentiment":"neutral","sentiment_score":0.06705383956432343},{"text":"So is it okay if I request the speed test result with that one?","start":353.135,"end":358.89502,"sentiment":"neutral","sentiment_score":0.06778150996459383},{"text":"Then I'll I'll try to mhmm.","start":358.89502,"end":361.155,"sentiment":"neutral","sentiment_score":-0.10420021787285805},{"text":"Yeah.","start":365.855,"end":366.355,"sentiment":"neutral","sentiment_score":-0.00289999321103096}],"sentiment":"neutral","sentiment_score":0.01989315652652927,"num_words":23,"start":351.46,"end":366.355},{"sentences":[{"text":"Yeah.","start":367.63998,"end":368.12,"sentiment":"neutral","sentiment_score":0.020903093740344048},{"text":"So what I'm going to do okay.","start":368.12,"end":371.18,"sentiment":"neutral","sentiment_score":0.01996076519468001},{"text":"What I'm going to do instead is is it okay if you send me the speed test using the one that you're using, the Zscaler?","start":371.47998,"end":378.78,"sentiment":"neutral","sentiment_score":0.09559286355972291},{"text":"And I'll try my best to forward this to the team for them to check.","start":379.54498,"end":385.645,"sentiment":"neutral","sentiment_score":0.06340652542809645},{"text":"Mhmm.","start":392.31,"end":392.81,"sentiment":"neutral","sentiment_score":0.0211283341050148}],"sentiment":"neutral","sentiment_score":0.07189135213515588,"num_words":49,"start":367.63998,"end":392.81},{"sentences":[{"text":"Okay.","start":402.71,"end":403.11,"sentiment":"neutral","sentiment_score":0.02039564773440361},{"text":"But can you take a picture of that one instead of screenshot?","start":403.11,"end":407.17502,"sentiment":"neutral","sentiment_score":0.014857859894012412},{"text":"Like, to your phone via your phone?","start":409.635,"end":413.095,"sentiment":"neutral","sentiment_score":0.015484355922256197},{"text":"Yeah.","start":425.9,"end":426.22,"sentiment":"neutral","sentiment_score":0.09273255616426468},{"text":"Sure.","start":426.22,"end":426.72,"sentiment":"neutral","sentiment_score":0.1177174299955368}],"sentiment":"neutral","sentiment_score":0.023524111094461245,"num_words":22,"start":402.71,"end":426.72},{"sentences":[{"text":"So I did reply to your email, but instead of using the link that I provided, yeah, you can send me the three scalars pizzas instead.","start":473.535,"end":485.68,"sentiment":"neutral","sentiment_score":0.0915522096821895},{"text":"Okay.","start":491.945,"end":492.445,"sentiment":"neutral","sentiment_score":0.0734262466430664},{"text":"Yes.","start":663.32996,"end":663.57,"sentiment":"neutral","sentiment_score":0.02573387324810028},{"text":"Hello.","start":663.57,"end":663.97,"sentiment":"neutral","sentiment_score":0.02779175527393818},{"text":"I'm still here.","start":663.97,"end":664.87,"sentiment":"neutral","sentiment_score":0.038694086174170174}],"sentiment":"neutral","sentiment_score":0.08198098704451695,"num_words":32,"start":473.535,"end":664.87},{"sentences":[{"text":"Okay.","start":682.185,"end":682.685,"sentiment":"neutral","sentiment_score":0.027051538228988647},{"text":"I'm sorry?","start":731.955,"end":732.61505,"sentiment":"neutral","sentiment_score":-0.008381335064768791},{"text":"Yeah.","start":739.27,"end":739.77,"sentiment":"neutral","sentiment_score":0.010297680273652077},{"text":"Computer speed is 50 over 20, so you should be getting a download of 50.","start":740.15,"end":745.53,"sentiment":"neutral","sentiment_score":0.0082586120814085},{"text":"But the upload speed is correct, yeah, Which is 19.","start":745.83,"end":753.295,"sentiment":"neutral","sentiment_score":-0.11336501110345125}],"sentiment":"neutral","sentiment_score":-0.034109806256561445,"num_words":29,"start":682.185,"end":753.295},{"sentences":[{"text":"Yeah.","start":753.515,"end":754.015,"sentiment":"neutral","sentiment_score":-0.26599836349487305},{"text":"Mhmm.","start":759.59503,"end":759.91504,"sentiment":"neutral","sentiment_score":-0.25505781173706055},{"text":"I just Yeah.","start":759.91504,"end":779.845,"sentiment":"neutral","sentiment_score":-0.1537483980258306},{"text":"I can see the picture now.","start":779.845,"end":781.605,"sentiment":"neutral","sentiment_score":0.08702925220131874},{"text":"So I'm going to log the ticket for to the network team for them to check if there's a, like, a fault with the network.","start":781.605,"end":792.95996,"sentiment":"neutral","sentiment_score":0.035614095367491244}],"sentiment":"neutral","sentiment_score":0.01195073689127134,"num_words":36,"start":753.515,"end":792.95996},{"sentences":[{"text":"But if there's no if the connection is within normal condition, then the fault might be from a Sirtel.","start":793.5,"end":803.51996,"sentiment":"neutral","sentiment_score":-0.02056990612886454},{"text":"If I assure that this is not a network fault after logging a ticket to them.","start":810.315,"end":815.855,"sentiment":"neutral","sentiment_score":0.006488487008027732},{"text":"And if they advise us that the network is within normal condition, then the problem might be with us, Airtel.","start":816.39496,"end":824.37,"sentiment":"neutral","sentiment_score":-0.023383665643632413},{"text":"Yeah.","start":827.47,"end":827.79,"sentiment":"neutral","sentiment_score":0.006797662004828453},{"text":"So I'm going to check-in first.","start":827.79,"end":829.73,"sentiment":"neutral","sentiment_score":-0.023361499421298504}],"sentiment":"neutral","sentiment_score":-0.014323501156703118,"num_words":62,"start":793.5,"end":829.73},{"sentences":[{"text":"Mhmm.","start":830.02997,"end":830.52997,"sentiment":"neutral","sentiment_score":-0.16136591136455536},{"text":"Yeah.","start":834.745,"end":835.065,"sentiment":"neutral","sentiment_score":-0.10737542808055878},{"text":"I 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persists.","start":874.31,"end":882.97,"sentiment":"neutral","sentiment_score":-0.055360934209255946},{"text":"Mhmm.","start":885.58997,"end":886.08997,"sentiment":"neutral","sentiment_score":-0.1613256335258484},{"text":"Mhmm.","start":898.895,"end":899.395,"sentiment":"neutral","sentiment_score":-0.13752460479736328},{"text":"Yeah.","start":915.14496,"end":915.625,"sentiment":"neutral","sentiment_score":-0.06408478319644928}],"sentiment":"neutral","sentiment_score":-0.06064995229244232,"num_words":25,"start":868.1025,"end":915.625},{"sentences":[{"text":"Okay then.","start":915.625,"end":916.44495,"sentiment":"neutral","sentiment_score":-0.024199855513870716},{"text":"Yeah.","start":917.065,"end":917.545,"sentiment":"neutral","sentiment_score":-0.007338538765907288},{"text":"I'm going to report this to the network.","start":917.545,"end":920.045,"sentiment":"neutral","sentiment_score":-0.036243717186152935},{"text":"Then if updates become available, I'll get back to you ASAP via email instead.","start":920.185,"end":928.225,"sentiment":"neutral","sentiment_score":0.05771084861563785},{"text":"Yeah.","start":928.365,"end":928.865,"sentiment":"neutral","sentiment_score":0.0775810107588768}],"sentiment":"neutral","sentiment_score":0.020763265542112865,"num_words":26,"start":915.625,"end":928.865},{"sentences":[{"text":"Okay.","start":929.64496,"end":930.14496,"sentiment":"neutral","sentiment_score":0.0992099940776825},{"text":"Okay.","start":930.365,"end":930.68494,"sentiment":"neutral","sentiment_score":0.1041761115193367},{"text":"Thank you.","start":930.68494,"end":931.08496,"sentiment":"positive","sentiment_score":0.6191996037960052},{"text":"Bye for now.","start":931.08496,"end":931.985,"sentiment":"positive","sentiment_score":0.5041814943154653},{"text":"Yeah.","start":932.76495,"end":933.26495,"sentiment":"neutral","sentiment_score":0.15964561700820923}],"sentiment":"positive","sentiment_score":0.38924692664295435,"num_words":8,"start":929.64496,"end":933.26495},{"sentences":[{"text":"Bye.","start":933.96497,"end":934.46497,"sentiment":"neutral","sentiment_score":-0.13052894175052643}],"sentiment":"neutral","sentiment_score":-0.13052894175052643,"num_words":1,"start":933.96497,"end":934.46497}]}}]},{"alternatives":[{"transcript":"Hi, Maureen. How are you going? It's Jenny. How are you doing? Good. Thank you. Yeah. Yeah. My speed is really slow, Maureen. And I've taken some speed tests, and it was saying that my download speed was two point o three, and my upload speed was 16.9. And then another one at 2PM, I tried again. And this time this is after the router was, you know, turned off for a while and put back on. And it was o point two nine download and 6.41 upload. So yeah. It it they're just not workable speeds for for my work, you know. And I don't know why it's it's running so slow. I'm not allowed I'm not allowed to use that on my computer at work, that your speed test that you're talking about. It's yeah. The yeah. The one that you guys run. Yeah. Not allowed. Sorry, doll. You know, I've used two one through Google and one through speed a Zip Scalar speed test. So the zip scale of yeah. The zip scale of speed test where am I? Sorry. I'm not in your network at the moment. Yeah. So I've used that one, and I've used the Google, you know, the one I'm talking about. The test. But the thing is I'm not allowed to use it on my computer. I it's blocked from my work. So and that's where I need to use it. So you know what I mean? Like, I I it's out of my control. I have yeah. So look. It's been happening all week, actually, whilst I've been at home on the computer. So I work Monday, Wednesday, then again today, Friday. I had my IT people look at my computer to see if there was an issue, but it's definitely the speed through you guys that it's just not, you know I'm not getting what I'm paying for, basically. And never have I gotten a a good speed ever, actually, for for work for for my work computer. So it seems to be okay for, like, you know, the streaming, but not for the actual work at the moment, and I don't know why. So so, I mean, you can send me the link, but I just don't think I can run it on the I definitely know I can't run it on the computer because I've tried when we were having all those other issues. Yeah. But but these are the speed tests. But these are the speed tests don't lie. So do you know what I mean? Like, the so I don't know what you're talking about and why yours is is gonna be so much different and why do you know what I mean? Like, I don't get that. I don't understand. Fuck your network team. You mean it's what Dom's requiring, is it? You know, like, fuck. You know? I'm not I'm not lying here. And this is you know, I'm sorry that I'm having to speak like this, but Jesus, I just get so fed up with, you know, this stuff. So and you guys not believing what the hell I'm telling you. That's what I get frustrated about is because you're not believing me. I don't make this shit up. Why would I? You know? Which are the ones that are accurate? The ones that we run? The zed scale and speed test? That's accurate, mate. Sorry. I missed that because my yeah. I missed what you said because my headphones went funny. Can you please repeat that? I'll just show you the the the download bandwidth and the the mock and take a screenshot of the whole thing because I'm just I'm on my work computer, so I need to be very careful. I will try. One second. Just gonna it's not actually on your network at the moment because it's so poor that I can't use it. So I'm just gonna connect my hot spot. And that's the thing, like, you know, shouldn't have to be worrying about this stuff. Yep. It's just running now. Oh my god. It's saying 1.3, 1.4. That's really bad, mate. Yep. I did a bit better than earlier. I'm just gonna download. I'm sorry. Can you hear me? You there? Yeah. I've just sent to you part of the of the results part. On email, back to you on email. The location's from Cambridge from there, but that the location's Canberra. I'm sorry. That is central location. Fine. Like, it shouldn't be that low, should it? It shouldn't be that low, should it? I mean, the download's telling you 1.85 one point four nine. I never do. I've I've never been I've never been able to get anything like no. The download is terrible. Always been terrible. Never been anywhere near 50. Never ever. But in the last week, especially, it's been really bad. So did the email come through yet? Not based on the what? Right. It's just yeah. It it's it's just not very good. Do you know what I mean? Like, I can send you the other two the other two shots, which was through the the Google, you know, the Internet speed test. But, I mean, that should tell you exactly you know what I mean? Like, one, as I said, one was 0.29, the other one's point four one, and then the other one's two point o three and sixteen point nine. So yeah. And that's after me having the router off for over twenty minutes. So, you know, I gave it a good rest. Yeah. Yeah. But but, honestly, I've never had anywhere near 50. So I don't know. I'll just put up with it. You know what I mean? Like but I I can't put up with it anymore. I I need it to be rectified. So yeah. Because, you know, I I I've worked in a very busy job, so I kind of really need I need it to be working. Alright. Thank you. Yeah. Yeah. That's fine. Yeah. Thanks, Marie. See you. Bye bye. 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Maureen. How are you going? It's Jenny. How are you doing? Good.\n\nThank you. Yeah. Yeah. My speed is really slow, Maureen. And I've taken some speed tests, and it was saying that my download speed was two point o three, and my upload speed was 16.9.\n\nAnd then another one at 2PM, I tried again. And this time this is after the router was, you know, turned off for a while and put back on. And it was o point two nine download and 6.41 upload. So yeah. It it they're just not workable speeds for for my work, you know.\n\nAnd I don't know why it's it's running so slow. I'm not allowed I'm not allowed to use that on my computer at work, that your speed test that you're talking about. It's yeah. The yeah. The one that you guys run.\n\nYeah. Not allowed. Sorry, doll. You know, I've used two one through Google and one through speed a Zip Scalar speed test. So the zip scale of yeah.\n\nThe zip scale of speed test where am I? Sorry. I'm not in your network at the moment. Yeah. So I've used that one, and I've used the Google, you know, the one I'm talking about.\n\nThe test. But the thing is I'm not allowed to use it on my computer. I it's blocked from my work. So and that's where I need to use it. So you know what I mean?\n\nLike, I I it's out of my control. I have yeah. So look. It's been happening all week, actually, whilst I've been at home on the computer. So I work Monday, Wednesday, then again today, Friday.\n\nI had my IT people look at my computer to see if there was an issue, but it's definitely the speed through you guys that it's just not, you know I'm not getting what I'm paying for, basically. And never have I gotten a a good speed ever, actually, for for work for for my work computer. So it seems to be okay for, like, you know, the streaming, but not for the actual work at the moment, and I don't know why. So so, I mean, you can send me the link, but I just don't think I can run it on the I definitely know I can't run it on the computer because I've tried when we were having all those other issues. Yeah.\n\nBut but these are the speed tests. But these are the speed tests don't lie. So do you know what I mean? Like, the so I don't know what you're talking about and why yours is is gonna be so much different and why do you know what I mean? Like, I don't get that.\n\nI don't understand. Fuck your network team. You mean it's what Dom's requiring, is it? You know, like, fuck. You know?\n\nI'm not I'm not lying here. And this is you know, I'm sorry that I'm having to speak like this, but Jesus, I just get so fed up with, you know, this stuff. So and you guys not believing what the hell I'm telling you. That's what I get frustrated about is because you're not believing me. I don't make this shit up.\n\nWhy would I? You know? Which are the ones that are accurate? The ones that we run? The zed scale and speed test?\n\nThat's accurate, mate. Sorry. I missed that because my yeah. I missed what you said because my headphones went funny. Can you please repeat that?\n\nI'll just show you the the the download bandwidth and the the mock and take a screenshot of the whole thing because I'm just I'm on my work computer, so I need to be very careful. I will try. One second. Just gonna it's not actually on your network at the moment because it's so poor that I can't use it. So I'm just gonna connect my hot spot.\n\nAnd that's the thing, like, you know, shouldn't have to be worrying about this stuff. Yep. It's just running now. Oh my god. It's saying 1.3, 1.4.\n\nThat's really bad, mate. Yep. I did a bit better than earlier. I'm just gonna download. I'm sorry.\n\nCan you hear me? You there? Yeah. I've just sent to you part of the of the results part. On email, back to you on email.\n\nThe location's from Cambridge from there, but that the location's Canberra. I'm sorry. That is central location. Fine. Like, it shouldn't be that low, should it?\n\nIt shouldn't be that low, should it? I mean, the download's telling you 1.85 one point four nine. I never do. I've I've never been I've never been able to get anything like no. The download is terrible.\n\nAlways been terrible. Never been anywhere near 50. Never ever. But in the last week, especially, it's been really bad. So did the email come through yet?\n\nNot based on the what? Right. It's just yeah. It it's it's just not very good. Do you know what I mean?\n\nLike, I can send you the other two the other two shots, which was through the the Google, you know, the Internet speed test. But, I mean, that should tell you exactly you know what I mean? Like, one, as I said, one was 0.29, the other one's point four one, and then the other one's two point o three and sixteen point nine. So yeah. And that's after me having the router off for over twenty minutes.\n\nSo, you know, I gave it a good rest. Yeah. Yeah. But but, honestly, I've never had anywhere near 50. So I don't know.\n\nI'll just put up with it. You know what I mean? Like but I I can't put up with it anymore. I I need it to be rectified. So yeah.\n\nBecause, you know, I I I've worked in a very busy job, so I kind of really need I need it to be working. Alright. Thank you. Yeah. Yeah.\n\nThat's fine. Yeah. Thanks, Marie. See you. Bye bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":7.52,"end":8.08,"sentiment":"neutral","sentiment_score":0.2753191143274307},{"text":"How are you going?","start":8.08,"end":8.72,"sentiment":"neutral","sentiment_score":0.31266316026449203},{"text":"It's Jenny.","start":8.72,"end":9.2,"sentiment":"neutral","sentiment_score":0.2735853046178818},{"text":"How are you doing?","start":9.2,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.2751650772988796},{"text":"Good.","start":13.265,"end":13.585,"sentiment":"positive","sentiment_score":0.5746550559997559}],"sentiment":"neutral","sentiment_score":0.30952129570337444,"num_words":13,"start":7.52,"end":13.585},{"sentences":[{"text":"Thank you.","start":13.585,"end":14.325,"sentiment":"positive","sentiment_score":0.6290119290351868},{"text":"Yeah.","start":20.545,"end":21.045,"sentiment":"neutral","sentiment_score":-0.02204451709985733},{"text":"Yeah.","start":21.105,"end":21.505001,"sentiment":"neutral","sentiment_score":-0.12568318843841553},{"text":"My speed is really slow, Maureen.","start":21.505001,"end":24.085,"sentiment":"negative","sentiment_score":-0.4802939494450887},{"text":"And I've taken some speed tests, and it was saying that my download speed was two point o three, and my upload speed was 16.9.","start":25.744999,"end":39.18,"sentiment":"neutral","sentiment_score":-0.2049111968278885}],"sentiment":"neutral","sentiment_score":-0.19697849899530412,"num_words":35,"start":13.585,"end":39.18},{"sentences":[{"text":"And then another one at 2PM, I tried again.","start":42.295,"end":47.035,"sentiment":"neutral","sentiment_score":-0.18055052061875662},{"text":"And this time this is after the router was, you know, turned off for a while and put back on.","start":47.735,"end":54.21,"sentiment":"neutral","sentiment_score":-0.18618045449256898},{"text":"And it was o point two nine download and 6.41 upload.","start":54.29,"end":59.27,"sentiment":"neutral","sentiment_score":-0.14532334086569873},{"text":"So yeah.","start":60.69,"end":63.269997,"sentiment":"neutral","sentiment_score":-0.0988919660449028},{"text":"It it they're just not workable speeds for for my work, you know.","start":63.41,"end":67.97,"sentiment":"negative","sentiment_score":-0.4251641585276677}],"sentiment":"neutral","sentiment_score":-0.23040070032531565,"num_words":55,"start":42.295,"end":67.97},{"sentences":[{"text":"And I don't know why it's it's running so slow.","start":67.97,"end":79.56875,"sentiment":"neutral","sentiment_score":-0.21250638961791993},{"text":"I'm not allowed I'm not allowed to use that on my computer at work, that your speed test that you're talking about.","start":82.57,"end":89.549995,"sentiment":"neutral","sentiment_score":-0.1918665739622983},{"text":"It's yeah.","start":89.89,"end":91.21,"sentiment":"neutral","sentiment_score":-0.032604487612843513},{"text":"The yeah.","start":91.21,"end":91.85,"sentiment":"neutral","sentiment_score":-0.013416706584393978},{"text":"The one that you guys run.","start":91.85,"end":93.39,"sentiment":"neutral","sentiment_score":-0.035996456940968834}],"sentiment":"neutral","sentiment_score":-0.158432134604525,"num_words":42,"start":67.97,"end":93.39},{"sentences":[{"text":"Yeah.","start":93.61,"end":94.11,"sentiment":"neutral","sentiment_score":-0.025776103138923645},{"text":"Not allowed.","start":94.345,"end":95.085,"sentiment":"neutral","sentiment_score":-0.17170672118663788},{"text":"Sorry, doll.","start":95.145,"end":95.884995,"sentiment":"neutral","sentiment_score":-0.1510254144668579},{"text":"You know, I've used two one through Google and one through speed a Zip Scalar speed test.","start":96.505,"end":106.5,"sentiment":"neutral","sentiment_score":-0.0446642939658726},{"text":"So the zip scale of yeah.","start":108.9,"end":111.54,"sentiment":"neutral","sentiment_score":-0.009990508668124676}],"sentiment":"neutral","sentiment_score":-0.053231300852660625,"num_words":28,"start":93.61,"end":111.54},{"sentences":[{"text":"The zip scale of speed test where am I?","start":111.54,"end":116.2,"sentiment":"neutral","sentiment_score":-0.025007028339637652},{"text":"Sorry.","start":116.9,"end":117.22,"sentiment":"neutral","sentiment_score":-0.21037107706069944},{"text":"I'm not in your network at the moment.","start":117.22,"end":119.16,"sentiment":"neutral","sentiment_score":-0.29423469491302967},{"text":"Yeah.","start":121.195,"end":121.515,"sentiment":"neutral","sentiment_score":-0.05304262414574623},{"text":"So I've used that one, and I've used the Google, you know, the one I'm talking about.","start":121.515,"end":126.655,"sentiment":"neutral","sentiment_score":-0.06781528123161372}],"sentiment":"neutral","sentiment_score":-0.11097817490291265,"num_words":36,"start":111.54,"end":126.655},{"sentences":[{"text":"The test.","start":129.355,"end":130.505,"sentiment":"neutral","sentiment_score":-0.06691309809684753},{"text":"But the thing is I'm not allowed to use it on my computer.","start":152.315,"end":155.13501,"sentiment":"neutral","sentiment_score":-0.1821296333980102},{"text":"I it's blocked from my work.","start":155.435,"end":157.195,"sentiment":"neutral","sentiment_score":-0.3250906119743983},{"text":"So and that's where I need to use it.","start":157.195,"end":159.595,"sentiment":"neutral","sentiment_score":-0.11808720893330044},{"text":"So you know what I mean?","start":159.595,"end":162.67,"sentiment":"neutral","sentiment_score":-0.15780462076266608}],"sentiment":"neutral","sentiment_score":-0.17949076964416438,"num_words":36,"start":129.355,"end":162.67},{"sentences":[{"text":"Like, I I it's out of my control.","start":162.67,"end":164.45,"sentiment":"negative","sentiment_score":-0.36830080300569534},{"text":"I have yeah.","start":164.82999,"end":166.76999,"sentiment":"neutral","sentiment_score":-0.10601843272646268},{"text":"So look.","start":167.62999,"end":172.10999,"sentiment":"neutral","sentiment_score":-0.056756725534796715},{"text":"It's been happening all week, actually, whilst I've been at home on the computer.","start":172.10999,"end":177.605,"sentiment":"neutral","sentiment_score":-0.1067440179841859},{"text":"So I work Monday, Wednesday, then again today, Friday.","start":177.665,"end":180.645,"sentiment":"neutral","sentiment_score":-0.03238748717639181}],"sentiment":"neutral","sentiment_score":-0.14344107804612982,"num_words":36,"start":162.67,"end":180.645},{"sentences":[{"text":"I had my IT people look at my computer to see if there was an issue, but it's definitely the speed through you guys that it's just not, you know I'm not getting what I'm paying for, basically.","start":181.345,"end":197.15999,"sentiment":"neutral","sentiment_score":-0.2564459986200458},{"text":"And never have I gotten a a good speed ever, actually, for for work for for my work computer.","start":198.81999,"end":209.225,"sentiment":"neutral","sentiment_score":-0.2620139792561531},{"text":"So it seems to be okay for, like, you know, the streaming, but not for the actual work at the moment, and I don't know why.","start":210.005,"end":218.66501,"sentiment":"neutral","sentiment_score":-0.16153906686947897},{"text":"So so, I mean, you can send me the link, but I just don't think I can run it on the I definitely know I can't run it on the computer because I've tried when we were having all those other issues.","start":222.12,"end":231.9,"sentiment":"neutral","sentiment_score":-0.19927515648305416},{"text":"Yeah.","start":260.61002,"end":261.01,"sentiment":"neutral","sentiment_score":0.0342777855694294}],"sentiment":"neutral","sentiment_score":-0.2163373657043964,"num_words":126,"start":181.345,"end":261.01},{"sentences":[{"text":"But but these are the speed tests.","start":261.01,"end":263.03,"sentiment":"neutral","sentiment_score":0.02575471198984555},{"text":"But these are the speed tests don't lie.","start":264.395,"end":266.495,"sentiment":"neutral","sentiment_score":-0.14310063049197197},{"text":"So do you know what I mean?","start":268.555,"end":270.075,"sentiment":"neutral","sentiment_score":-0.07051217609218188},{"text":"Like, the so I don't know what you're talking about and why yours is is gonna be so much different and why do you know what I mean?","start":270.075,"end":277.035,"sentiment":"neutral","sentiment_score":-0.2539868615567684},{"text":"Like, I don't get that.","start":277.035,"end":278.255,"sentiment":"negative","sentiment_score":-0.37349948287010193}],"sentiment":"neutral","sentiment_score":-0.18976794237440284,"num_words":55,"start":261.01,"end":278.255},{"sentences":[{"text":"I don't understand.","start":281.42,"end":285.65332,"sentiment":"neutral","sentiment_score":-0.3167642652988434},{"text":"Fuck your network team.","start":287.02,"end":288.56,"sentiment":"negative","sentiment_score":-0.44385745376348495},{"text":"You mean it's what Dom's requiring, is it?","start":289.42,"end":291.76,"sentiment":"neutral","sentiment_score":-0.13358335010707378},{"text":"You know, like, fuck.","start":292.14,"end":293.445,"sentiment":"negative","sentiment_score":-0.4378729686141014},{"text":"You know?","start":294.64502,"end":295.20502,"sentiment":"negative","sentiment_score":-0.37455999851226807}],"sentiment":"neutral","sentiment_score":-0.29976196587085724,"num_words":21,"start":281.42,"end":295.20502},{"sentences":[{"text":"I'm not I'm not lying here.","start":295.20502,"end":296.825,"sentiment":"negative","sentiment_score":-0.44436612725257874},{"text":"And this is you know, I'm sorry that I'm having to speak like this, but Jesus, I just get so fed up with, you know, this stuff.","start":299.525,"end":306.745,"sentiment":"negative","sentiment_score":-0.4257166203525331},{"text":"So and you guys not believing what the hell I'm telling you.","start":308.03,"end":311.88998,"sentiment":"negative","sentiment_score":-0.5346922874450684},{"text":"That's what I get frustrated about is because you're not believing me.","start":314.59,"end":319.41,"sentiment":"negative","sentiment_score":-0.6524540483951569},{"text":"I don't make this shit up.","start":319.87,"end":321.15,"sentiment":"negative","sentiment_score":-0.6447683374087015}],"sentiment":"negative","sentiment_score":-0.5123001836122029,"num_words":63,"start":295.20502,"end":321.15},{"sentences":[{"text":"Why would I?","start":321.15,"end":321.945,"sentiment":"negative","sentiment_score":-0.34631524483362836},{"text":"You know?","start":327.225,"end":327.805,"sentiment":"neutral","sentiment_score":-0.06430435180664062},{"text":"Which are the ones that are accurate?","start":340.90997,"end":342.37,"sentiment":"neutral","sentiment_score":-0.02403067158801215},{"text":"The ones that we run?","start":342.59,"end":343.96997,"sentiment":"neutral","sentiment_score":0.0090460067614913},{"text":"The zed scale and speed test?","start":344.11,"end":345.88998,"sentiment":"neutral","sentiment_score":0.025284070521593094}],"sentiment":"neutral","sentiment_score":-0.04951455140405375,"num_words":23,"start":321.15,"end":345.88998},{"sentences":[{"text":"That's accurate, mate.","start":347.78998,"end":349.125,"sentiment":"neutral","sentiment_score":0.19320488969484964},{"text":"Sorry.","start":358.645,"end":359.045,"sentiment":"neutral","sentiment_score":-0.05378224700689316},{"text":"I missed that because my yeah.","start":359.045,"end":361.525,"sentiment":"neutral","sentiment_score":-0.10831239571173985},{"text":"I missed what you said because my headphones went funny.","start":361.525,"end":364.185,"sentiment":"neutral","sentiment_score":-0.16642024070024491},{"text":"Can you please repeat that?","start":367.80002,"end":369.26,"sentiment":"neutral","sentiment_score":0.007408833876252174}],"sentiment":"neutral","sentiment_score":-0.07004800759255886,"num_words":25,"start":347.78998,"end":369.26},{"sentences":[{"text":"I'll just show you the the the download bandwidth and the the mock and take a screenshot of the whole thing because I'm just I'm on my work computer, so I need to be very careful.","start":389.585,"end":400.55002,"sentiment":"neutral","sentiment_score":-0.016250193119049072},{"text":"I will try.","start":423.33002,"end":424.13,"sentiment":"neutral","sentiment_score":0.03877051485081514},{"text":"One second.","start":424.13,"end":424.87003,"sentiment":"neutral","sentiment_score":0.03634972684085369},{"text":"Just gonna it's not actually on your network at the moment because it's so poor that I can't use it.","start":437.055,"end":444.035,"sentiment":"neutral","sentiment_score":-0.0672350350767374},{"text":"So I'm just gonna connect my hot spot.","start":445.215,"end":451.85,"sentiment":"neutral","sentiment_score":0.09906006697565317}],"sentiment":"neutral","sentiment_score":-0.013742262605523718,"num_words":69,"start":389.585,"end":451.85},{"sentences":[{"text":"And that's the thing, like, you know, shouldn't have to be worrying about this stuff.","start":451.85,"end":459.55,"sentiment":"neutral","sentiment_score":0.11424211710691452},{"text":"Yep.","start":489.3,"end":489.62,"sentiment":"neutral","sentiment_score":0.1373763382434845},{"text":"It's just running now.","start":489.62,"end":490.84,"sentiment":"neutral","sentiment_score":0.16519523411989212},{"text":"Oh my god.","start":513.07,"end":513.71,"sentiment":"neutral","sentiment_score":-0.0074476369967063265},{"text":"It's saying 1.3, 1.4.","start":513.71,"end":516.85,"sentiment":"neutral","sentiment_score":-0.027847074437886477}],"sentiment":"neutral","sentiment_score":0.08807621565130022,"num_words":27,"start":451.85,"end":516.85},{"sentences":[{"text":"That's really bad, mate.","start":518.91003,"end":520.37,"sentiment":"negative","sentiment_score":-0.5102401524782181},{"text":"Yep.","start":530.445,"end":530.765,"sentiment":"neutral","sentiment_score":0.039110008627176285},{"text":"I did a bit better than earlier.","start":530.765,"end":533.005,"sentiment":"neutral","sentiment_score":0.2320547912802015},{"text":"I'm just gonna download.","start":533.005,"end":534.145,"sentiment":"neutral","sentiment_score":0.082917844876647},{"text":"I'm sorry.","start":622.89996,"end":623.38,"sentiment":"neutral","sentiment_score":-0.04125236999243498}],"sentiment":"neutral","sentiment_score":-0.007127801266809304,"num_words":18,"start":518.91003,"end":623.38},{"sentences":[{"text":"Can you hear me?","start":623.38,"end":624.27997,"sentiment":"neutral","sentiment_score":-0.0361112211830914},{"text":"You there?","start":661.125,"end":661.865,"sentiment":"neutral","sentiment_score":-0.01374909421429038},{"text":"Yeah.","start":665.365,"end":665.865,"sentiment":"neutral","sentiment_score":0.0587008036673069},{"text":"I've just sent to you part of the of the results part.","start":666.405,"end":672.66504,"sentiment":"neutral","sentiment_score":0.06280338236441214},{"text":"On email, back to you on email.","start":677.56,"end":679.9,"sentiment":"neutral","sentiment_score":0.03512268460222653}],"sentiment":"neutral","sentiment_score":0.03408681196518815,"num_words":26,"start":623.38,"end":679.9},{"sentences":[{"text":"The location's from Cambridge from there, but that the location's Canberra.","start":686.805,"end":690.345,"sentiment":"neutral","sentiment_score":0.009643899446183985},{"text":"I'm sorry.","start":695.045,"end":695.705,"sentiment":"neutral","sentiment_score":-6.777700036764145e-6},{"text":"That is central location.","start":695.765,"end":696.985,"sentiment":"neutral","sentiment_score":0.017233545891940594},{"text":"Fine.","start":710.43,"end":710.93,"sentiment":"neutral","sentiment_score":0.0486430823802948},{"text":"Like, it shouldn't be that low, should it?","start":728.62994,"end":730.81,"sentiment":"neutral","sentiment_score":0.020784170483238995}],"sentiment":"neutral","sentiment_score":0.014996921858535362,"num_words":26,"start":686.805,"end":730.81},{"sentences":[{"text":"It shouldn't be that low, should it?","start":733.43,"end":735.29,"sentiment":"neutral","sentiment_score":-0.0029681851821286337},{"text":"I mean, the download's telling you 1.85 one point four nine.","start":736.06995,"end":740.49,"sentiment":"neutral","sentiment_score":0.0032831711101938377},{"text":"I never do.","start":746.485,"end":747.465,"sentiment":"neutral","sentiment_score":-0.21227573355038962},{"text":"I've I've never been I've never been able to get anything like no.","start":748.645,"end":754.745,"sentiment":"neutral","sentiment_score":-0.2132600747908537},{"text":"The download is terrible.","start":754.85004,"end":756.69,"sentiment":"negative","sentiment_score":-0.6937160789966583}],"sentiment":"neutral","sentiment_score":-0.16233512902583339,"num_words":38,"start":733.43,"end":756.69},{"sentences":[{"text":"Always been terrible.","start":756.69,"end":757.83,"sentiment":"negative","sentiment_score":-0.6273504892985026},{"text":"Never been anywhere near 50.","start":759.57,"end":761.19,"sentiment":"neutral","sentiment_score":-0.27569875717163084},{"text":"Never ever.","start":764.29004,"end":765.51,"sentiment":"neutral","sentiment_score":-0.2729793041944504},{"text":"But in the last week, especially, it's been really bad.","start":768.375,"end":771.995,"sentiment":"negative","sentiment_score":-0.484790050983429},{"text":"So did the email come through yet?","start":776.77496,"end":778.63495,"sentiment":"neutral","sentiment_score":0.004590163872178111}],"sentiment":"neutral","sentiment_score":-0.31934345277302245,"num_words":27,"start":756.69,"end":778.63495},{"sentences":[{"text":"Not based on the what?","start":806.04,"end":810.77997,"sentiment":"neutral","sentiment_score":-0.04137185849249363},{"text":"Right.","start":826.565,"end":827.065,"sentiment":"neutral","sentiment_score":0.007339663803577423},{"text":"It's just yeah.","start":828.16504,"end":831.145,"sentiment":"neutral","sentiment_score":-0.09493579963843028},{"text":"It it's it's just not very good.","start":831.63995,"end":833.39996,"sentiment":"negative","sentiment_score":-0.65980783530644},{"text":"Do you know what I mean?","start":833.39996,"end":834.19995,"sentiment":"negative","sentiment_score":-0.3501634548107783}],"sentiment":"neutral","sentiment_score":-0.32745284561745147,"num_words":22,"start":806.04,"end":834.19995},{"sentences":[{"text":"Like, I can send you the other two the other two shots, which was through the the Google, you know, the Internet speed test.","start":834.19995,"end":848.475,"sentiment":"neutral","sentiment_score":-0.07920631455878417},{"text":"But, I mean, that should tell you exactly you know what I mean?","start":849.495,"end":852.855,"sentiment":"neutral","sentiment_score":-0.060724741277786404},{"text":"Like, one, as I said, one was 0.29, the other one's point four one, and then the other one's two point o three and sixteen point nine.","start":852.855,"end":862.05005,"sentiment":"neutral","sentiment_score":-0.04020401393925702},{"text":"So yeah.","start":862.05005,"end":863.67004,"sentiment":"neutral","sentiment_score":-0.0027132746763527393},{"text":"And that's after me having the router off for over twenty minutes.","start":865.41003,"end":868.93,"sentiment":"neutral","sentiment_score":-0.020646798191592097}],"sentiment":"neutral","sentiment_score":-0.05165473961581787,"num_words":78,"start":834.19995,"end":868.93},{"sentences":[{"text":"So, you know, I gave it a good rest.","start":868.93,"end":871.35004,"sentiment":"neutral","sentiment_score":0.1686847425169415},{"text":"Yeah.","start":873.685,"end":874.185,"sentiment":"neutral","sentiment_score":0.02010302245616913},{"text":"Yeah.","start":884.54,"end":884.86,"sentiment":"neutral","sentiment_score":-0.07212293148040771},{"text":"But but, honestly, I've never had anywhere near 50.","start":884.86,"end":887.89996,"sentiment":"neutral","sentiment_score":-0.29064732293287915},{"text":"So I don't know.","start":887.89996,"end":889.04,"sentiment":"neutral","sentiment_score":-0.3221646398305893}],"sentiment":"neutral","sentiment_score":-0.10159757050375144,"num_words":24,"start":868.93,"end":889.04},{"sentences":[{"text":"I'll just put up with it.","start":890.62,"end":891.74,"sentiment":"negative","sentiment_score":-0.3911874095598857},{"text":"You know what I mean?","start":891.74,"end":892.45996,"sentiment":"neutral","sentiment_score":-0.2594242006540298},{"text":"Like but I I can't put up with it anymore.","start":892.45996,"end":894.88,"sentiment":"negative","sentiment_score":-0.4757447302341461},{"text":"I I need it to be rectified.","start":895.01996,"end":897.44,"sentiment":"negative","sentiment_score":-0.4652243086269924},{"text":"So yeah.","start":897.945,"end":900.365,"sentiment":"neutral","sentiment_score":-0.1748330220580101}],"sentiment":"negative","sentiment_score":-0.400264298915863,"num_words":30,"start":890.62,"end":900.365},{"sentences":[{"text":"Because, you know, I I I've worked in a very busy job, so I kind of really need I need it to be working.","start":902.585,"end":910.445,"sentiment":"negative","sentiment_score":-0.3689314605047305},{"text":"Alright.","start":915.94,"end":916.44,"sentiment":"neutral","sentiment_score":-0.01501974370330572},{"text":"Thank you.","start":926.455,"end":927.27496,"sentiment":"positive","sentiment_score":0.33586636185646057},{"text":"Yeah.","start":927.815,"end":928.055,"sentiment":"neutral","sentiment_score":0.10426683723926544},{"text":"Yeah.","start":928.055,"end":928.295,"sentiment":"neutral","sentiment_score":0.0842384546995163}],"sentiment":"neutral","sentiment_score":-0.27617713035052194,"num_words":29,"start":902.585,"end":928.295},{"sentences":[{"text":"That's fine.","start":928.295,"end":929.115,"sentiment":"neutral","sentiment_score":0.10706435889005662},{"text":"Yeah.","start":930.375,"end":930.875,"sentiment":"neutral","sentiment_score":0.18316173553466797},{"text":"Thanks, Marie.","start":930.935,"end":931.915,"sentiment":"positive","sentiment_score":0.5296788811683655},{"text":"See you.","start":932.375,"end":932.77496,"sentiment":"positive","sentiment_score":0.37873776257038116},{"text":"Bye bye.","start":932.77496,"end":933.495,"sentiment":"neutral","sentiment_score":0.14075132459402084}],"sentiment":"neutral","sentiment_score":0.27729182110892403,"num_words":9,"start":928.295,"end":933.495},{"sentences":[{"text":"Bye.","start":933.495,"end":933.995,"sentiment":"neutral","sentiment_score":0.1196914240717888}],"sentiment":"neutral","sentiment_score":0.1196914240717888,"num_words":1,"start":933.495,"end":933.995}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ertow tech support.\n\nChannel 1: Hi, Maureen. How are you going?\n\nChannel 0: Yes.\n\nChannel 1: It's Jenny. How are you doing?\n\nChannel 0: I'm good to hear from you. How are you?\n\nChannel 1: Good. Thank you.\n\nChannel 0: Yeah. We have received your email regarding the connectivity issue.\n\nChannel 1: Yeah. Yeah. My speed is really slow, Maureen. And I've\n\nChannel 0: Mhmm.\n\nChannel 1: taken some speed tests, and it was saying that my download speed was two point o three, and my upload speed was 16.9. And then another one at 2PM, I tried again. And this time this is after the router was, you know, turned off for a while\n\nChannel 0: Mhmm.\n\nChannel 1: and put back on. And it was o point two nine download and 6.41 upload. So\n\nChannel 0: May I know yeah. Mhmm.\n\nChannel 1: yeah. It it they're just not workable speeds for for my work, you know. And I don't know why it's it's\n\nChannel 0: Yeah.\n\nChannel 1: running\n\nChannel 0: Is it okay if we request you to\n\nChannel 1: so\n\nChannel 0: run another speed test? I'm going\n\nChannel 1: slow.\n\nChannel 0: to email you the link on where you should\n\nChannel 1: I'm\n\nChannel 0: run\n\nChannel 1: not allowed I'm not allowed to use that on my computer at work, that your speed test that you're talking about. It's yeah. The yeah. The\n\nChannel 0: Yeah.\n\nChannel 1: one\n\nChannel 0: The\n\nChannel 1: that\n\nChannel 0: Oklahoma.\n\nChannel 1: you guys run. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Not allowed. Sorry, doll. You know, I've used two one through Google and one through speed a Zip Scalar speed test.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Okay.\n\nChannel 1: the\n\nChannel 0: So\n\nChannel 1: zip\n\nChannel 0: you're\n\nChannel 1: scale of yeah. The zip scale of speed test where am I? Sorry. I'm not in your network at the moment. Yeah.\n\nSo I've used that one, and I've used the Google, you know, the one I'm talking about. The\n\nChannel 0: Yeah. But\n\nChannel 1: test.\n\nChannel 0: because I'm asking you to run speed test using the website because that is where the our speed test referring because that's where we're getting the accurate speed and the network team requiring for them to troubleshoot the issue if ever to\n\nChannel 1: But\n\nChannel 0: check\n\nChannel 1: the thing\n\nChannel 0: the\n\nChannel 1: is\n\nChannel 0: speed\n\nChannel 1: I'm\n\nChannel 0: test.\n\nChannel 1: not allowed to use it on my computer. I it's blocked from my work. So and that's where I\n\nChannel 0: Okay.\n\nChannel 1: need to use it. So you know what I mean? Like, I I it's out of my control. I have\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: yeah. So\n\nChannel 0: May I know since when did you experience the slow speed\n\nChannel 1: look. It's\n\nChannel 0: again?\n\nChannel 1: been happening all week, actually, whilst I've been at home on the computer. So I work Monday, Wednesday, then again today, Friday. I had my IT people look at my computer to see if there was an issue, but it's definitely the speed through you guys\n\nChannel 0: Mhmm.\n\nChannel 1: that it's just not, you know I'm not getting what I'm paying for, basically. And never have I gotten a a good speed ever, actually,\n\nChannel 0: Mhmm.\n\nChannel 1: for for work for for my work computer. So it seems to be okay for, like, you know, the streaming, but not for the actual work at the moment, and I don't know why. So so, I mean, you can send me the link, but I just don't think I can run it on the I definitely know I can't run it on the computer because I've tried when\n\nChannel 0: Yeah.\n\nChannel 1: we were having\n\nChannel 0: Because\n\nChannel 1: all those other issues.\n\nChannel 0: mhmm. Because what I'm going to do regarding your concern is I'm I'll be asking you a speed test, the using that website. Then once I receive the result, I'm going to forward it to the network team because upon checking on our end, there seems to be no issue with the speed. So we're going to try to check this in with the network team for\n\nChannel 1: Yeah.\n\nChannel 0: them to\n\nChannel 1: But\n\nChannel 0: check\n\nChannel 1: but\n\nChannel 0: if\n\nChannel 1: these\n\nChannel 0: you're\n\nChannel 1: are the\n\nChannel 0: really\n\nChannel 1: speed\n\nChannel 0: getting\n\nChannel 1: tests.\n\nChannel 0: the right speed. Mhmm.\n\nChannel 1: But these are the speed tests don't lie. So do you know what\n\nChannel 0: Yeah.\n\nChannel 1: I mean?\n\nChannel 0: But\n\nChannel 1: Like,\n\nChannel 0: mhmm.\n\nChannel 1: the so I don't know what you're talking about and why yours is is gonna be so much different and why do you know what I mean? Like, I don't get that.\n\nChannel 0: Yeah. Because\n\nChannel 1: I\n\nChannel 0: that's what our\n\nChannel 1: don't\n\nChannel 0: network team is requiring\n\nChannel 1: understand.\n\nChannel 0: for because\n\nChannel 1: Fuck\n\nChannel 0: that\n\nChannel 1: your\n\nChannel 0: is the\n\nChannel 1: network\n\nChannel 0: website\n\nChannel 1: team.\n\nChannel 0: that\n\nChannel 1: You mean\n\nChannel 0: yeah.\n\nChannel 1: it's what Dom's\n\nChannel 0: Yeah.\n\nChannel 1: requiring, is it? You know, like, fuck. You know? I'm not I'm not lying here.\n\nChannel 0: Mhmm.\n\nChannel 1: And this is you know, I'm sorry that I'm having to speak like this, but Jesus, I just get so fed up with, you know, this stuff. So\n\nChannel 0: Mhmm.\n\nChannel 1: and you guys not believing what the hell I'm telling you. That's what I get frustrated about is because you're not believing me. I don't make this shit up. Why would I?\n\nChannel 0: Yeah. Actually, I believe in you. But, yeah,\n\nChannel 1: You know?\n\nChannel 0: as per as per advice, we need to take the speed test using the website because the other one is not accurate. So for us to escalate the issue\n\nChannel 1: Which are the ones that are accurate?\n\nChannel 0: Mhmm.\n\nChannel 1: The ones that we run? The zed scale\n\nChannel 0: Mhmm.\n\nChannel 1: and speed test? That's accurate, mate.\n\nChannel 0: Okay. Okay. So is it okay if I request the speed test result with that one?\n\nChannel 1: Sorry.\n\nChannel 0: Then\n\nChannel 1: I missed\n\nChannel 0: I'll\n\nChannel 1: that\n\nChannel 0: I'll try\n\nChannel 1: because\n\nChannel 0: to\n\nChannel 1: my\n\nChannel 0: mhmm.\n\nChannel 1: yeah. I missed what you said because my headphones went funny.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Can you\n\nChannel 0: So\n\nChannel 1: please\n\nChannel 0: what\n\nChannel 1: repeat\n\nChannel 0: I'm going\n\nChannel 1: that?\n\nChannel 0: to do okay. What I'm going to do instead is is it okay if you send me the speed test using the one that you're using, the Zscaler? And I'll try my best to forward this to the team for them to check.\n\nChannel 1: I'll just show you the the the download bandwidth and\n\nChannel 0: Mhmm.\n\nChannel 1: the the mock and take a screenshot of the whole thing because I'm just I'm on my work computer, so I need to be very careful.\n\nChannel 0: Okay. But can you take a picture of that one instead of screenshot? Like, to your phone via your phone?\n\nChannel 1: I will try. One second.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Just gonna it's not actually on your network at the moment because it's so poor that I can't use it. So I'm just gonna connect my hot spot. And that's the thing, like, you know, shouldn't have to be worrying about this stuff.\n\nChannel 0: So I did reply to your email, but instead of using the link that I provided, yeah, you can send me the three scalars pizzas instead.\n\nChannel 1: Yep. It's just running now.\n\nChannel 0: Okay.\n\nChannel 1: Oh my god. It's saying 1.3, 1.4. That's really bad, mate. Yep. I did a bit better than earlier.\n\nI'm just gonna download. I'm sorry. Can you hear me? You there?\n\nChannel 0: Yes. Hello. I'm still here.\n\nChannel 1: Yeah. I've just sent to you part of the of the results part. On email, back to you on email.\n\nChannel 0: Okay.\n\nChannel 1: The location's from Cambridge from there, but that the location's Canberra. I'm sorry. That is central location. Fine. Like, it shouldn't be that low, should it?\n\nChannel 0: I'm sorry?\n\nChannel 1: It shouldn't be that low, should it? I mean, the download's telling you 1.85 one\n\nChannel 0: Yeah.\n\nChannel 1: point four nine.\n\nChannel 0: Computer speed is 50 over 20, so you should be getting a download of 50. But the upload\n\nChannel 1: I never\n\nChannel 0: speed is\n\nChannel 1: do.\n\nChannel 0: correct, yeah,\n\nChannel 1: I've\n\nChannel 0: Which is\n\nChannel 1: I've never been I've never been able to get anything\n\nChannel 0: 19. Yeah.\n\nChannel 1: like no. The download is terrible. Always been terrible. Never\n\nChannel 0: Mhmm.\n\nChannel 1: been\n\nChannel 0: I just\n\nChannel 1: anywhere near 50. Never ever. But in the last week, especially, it's been really bad. So did the email come through yet?\n\nChannel 0: Yeah. I can see the picture now. So I'm going to log the ticket for to the network team for them to check if there's a, like, a fault with the network. But if there's no if the connection is within normal condition, then the fault might be from a Sirtel.\n\nChannel 1: Not based on the what?\n\nChannel 0: If I assure that this is not a network fault after logging a ticket to them. And if they advise us that the network is within normal condition, then the problem might be with us, Airtel.\n\nChannel 1: Right.\n\nChannel 0: Yeah. So I'm\n\nChannel 1: It's\n\nChannel 0: going\n\nChannel 1: just\n\nChannel 0: to check-in first. Mhmm.\n\nChannel 1: yeah. It it's it's just not very good. Do you know what I mean? Like,\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: can send\n\nChannel 0: understand.\n\nChannel 1: you the other two the other two shots, which was through the the Google, you know, the Internet speed test. But,\n\nChannel 0: Mhmm.\n\nChannel 1: I mean, that should tell you exactly you know what I mean? Like, one, as I said, one was 0.29, the other one's point four one, and then the other one's two point o three and sixteen point nine.\n\nChannel 0: Mhmm.\n\nChannel 1: So yeah. And that's after me having the router off for over\n\nChannel 0: Yeah.\n\nChannel 1: twenty minutes. So, you know, I gave it a good rest. Yeah.\n\nChannel 0: And I think we we also do the power cycle reboot before when there's an issue, but the the issue persists.\n\nChannel 1: Yeah. But but, honestly,\n\nChannel 0: Mhmm.\n\nChannel 1: I've never had anywhere near 50. So I don't know. I'll just put up with it. You know what I mean? Like but I I can't put up with it anymore.\n\nI I need it to be rectified. So\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. Because, you know, I I I've worked in a very busy job, so I kind of really need I need it to be working.\n\nChannel 0: Yeah. Okay\n\nChannel 1: Alright.\n\nChannel 0: then. Yeah. I'm going to report this to the network. Then if updates become available, I'll get back to you ASAP via email\n\nChannel 1: Thank you.\n\nChannel 0: instead.\n\nChannel 1: Yeah. Yeah. That's\n\nChannel 0: Yeah.\n\nChannel 1: fine.\n\nChannel 0: Okay. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you.\n\nChannel 1: Thanks,\n\nChannel 0: Bye for\n\nChannel 1: Marie.\n\nChannel 0: now.\n\nChannel 1: See you.\n\nChannel 0: Yeah.\n\nChannel 1: Bye bye. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.36,"sentiment":"neutral","sentiment_score":0.13692136108875275},{"text":"Good afternoon.","start":3.36,"end":4.18,"sentiment":"positive","sentiment_score":0.35878728330135345},{"text":"This is Maureen from Ertow tech support.","start":4.24,"end":6.58,"sentiment":"neutral","sentiment_score":0.26838638314179014}],"sentiment":"neutral","sentiment_score":0.27332006096839906,"channel":0,"num_words":10,"start":2.8799999,"end":6.58},{"sentences":[{"text":"Hi, Maureen.","start":7.52,"end":8.08,"sentiment":"neutral","sentiment_score":0.2753191143274307},{"text":"How are you going?","start":8.08,"end":8.72,"sentiment":"neutral","sentiment_score":0.31266316026449203}],"sentiment":"neutral","sentiment_score":0.30021514495213825,"channel":1,"num_words":6,"start":7.52,"end":8.72},{"sentences":[{"text":"Yes.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.23788133263587952}],"sentiment":"neutral","sentiment_score":0.23788133263587952,"channel":0,"num_words":1,"start":8.48,"end":8.98},{"sentences":[{"text":"It's Jenny.","start":8.72,"end":9.2,"sentiment":"neutral","sentiment_score":0.2735853046178818},{"text":"How are you doing?","start":9.2,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.2751650772988796}],"sentiment":"neutral","sentiment_score":0.27463848640521366,"channel":1,"num_words":6,"start":8.72,"end":10.0199995},{"sentences":[{"text":"I'm good to hear from you.","start":10.88,"end":12.0,"sentiment":"positive","sentiment_score":0.615815132856369},{"text":"How are you?","start":12.0,"end":12.885,"sentiment":"positive","sentiment_score":0.40708961089452106}],"sentiment":"positive","sentiment_score":0.5462399588690864,"channel":0,"num_words":9,"start":10.88,"end":12.885},{"sentences":[{"text":"Good.","start":13.265,"end":13.585,"sentiment":"positive","sentiment_score":0.5746550559997559},{"text":"Thank you.","start":13.585,"end":14.325,"sentiment":"positive","sentiment_score":0.6290119290351868}],"sentiment":"positive","sentiment_score":0.6108929713567098,"channel":1,"num_words":3,"start":13.265,"end":14.325},{"sentences":[{"text":"Yeah.","start":14.885,"end":15.385,"sentiment":"neutral","sentiment_score":0.2139752209186554},{"text":"We have received your email regarding the connectivity issue.","start":15.6050005,"end":19.785,"sentiment":"neutral","sentiment_score":0.10729069759448369}],"sentiment":"neutral","sentiment_score":0.11795914992690086,"channel":0,"num_words":10,"start":14.885,"end":19.785},{"sentences":[{"text":"Yeah.","start":20.545,"end":21.045,"sentiment":"neutral","sentiment_score":-0.02204451709985733},{"text":"Yeah.","start":21.105,"end":21.505001,"sentiment":"neutral","sentiment_score":-0.12568318843841553},{"text":"My speed is really slow, Maureen.","start":21.505001,"end":24.085,"sentiment":"negative","sentiment_score":-0.4802939494450887},{"text":"And I've","start":25.744999,"end":26.145,"sentiment":"neutral","sentiment_score":-0.17595183104276657}],"sentiment":"negative","sentiment_score":-0.3381395064294338,"channel":1,"num_words":10,"start":20.545,"end":26.145},{"sentences":[{"text":"Mhmm.","start":26.02,"end":26.52,"sentiment":"neutral","sentiment_score":-0.1304565072059631}],"sentiment":"neutral","sentiment_score":-0.1304565072059631,"channel":0,"num_words":1,"start":26.02,"end":26.52},{"sentences":[{"text":"taken some speed tests, and it was saying that my download speed was two point o three, and my upload speed was 16.9.","start":26.145,"end":39.18,"sentiment":"neutral","sentiment_score":-0.20742940254833386},{"text":"And then another one at 2PM, I tried again.","start":42.295,"end":47.035,"sentiment":"neutral","sentiment_score":-0.18055052061875662},{"text":"And this time this is after the router was, you know, turned off for a while","start":47.735,"end":51.754997,"sentiment":"neutral","sentiment_score":-0.20324279554188251}],"sentiment":"neutral","sentiment_score":-0.20099407651772103,"channel":1,"num_words":48,"start":26.145,"end":51.754997},{"sentences":[{"text":"Mhmm.","start":53.015,"end":53.515,"sentiment":"neutral","sentiment_score":-0.1102767139673233}],"sentiment":"neutral","sentiment_score":-0.1102767139673233,"channel":0,"num_words":1,"start":53.015,"end":53.515},{"sentences":[{"text":"and put back on.","start":53.095,"end":54.21,"sentiment":"neutral","sentiment_score":-0.11793109029531479},{"text":"And it was o point two nine download and 6.41 upload.","start":54.29,"end":59.27,"sentiment":"neutral","sentiment_score":-0.14532334086569873},{"text":"So","start":60.69,"end":61.19,"sentiment":"neutral","sentiment_score":-0.09048423171043396}],"sentiment":"neutral","sentiment_score":-0.1350478339008987,"channel":1,"num_words":16,"start":53.095,"end":61.19},{"sentences":[{"text":"May I know yeah.","start":61.149998,"end":62.37,"sentiment":"neutral","sentiment_score":-0.0934203453361988},{"text":"Mhmm.","start":62.59,"end":63.09,"sentiment":"neutral","sentiment_score":-0.10176916420459747}],"sentiment":"neutral","sentiment_score":-0.09509010910987854,"channel":0,"num_words":5,"start":61.149998,"end":63.09},{"sentences":[{"text":"yeah.","start":62.769997,"end":63.269997,"sentiment":"neutral","sentiment_score":-0.10729970037937164},{"text":"It it they're just not workable speeds for for my work, you know.","start":63.41,"end":67.97,"sentiment":"negative","sentiment_score":-0.4251641585276677},{"text":"And I don't know why it's it's","start":67.97,"end":70.265,"sentiment":"neutral","sentiment_score":-0.2551536496196474}],"sentiment":"negative","sentiment_score":-0.35335758612269447,"channel":1,"num_words":21,"start":62.769997,"end":70.265},{"sentences":[{"text":"Yeah.","start":72.51,"end":72.885,"sentiment":"neutral","sentiment_score":-0.08336939662694931}],"sentiment":"neutral","sentiment_score":-0.08336939662694931,"channel":0,"num_words":1,"start":72.51,"end":72.885},{"sentences":[{"text":"running","start":72.86625,"end":73.36625,"sentiment":"neutral","sentiment_score":-0.058865487575531006}],"sentiment":"neutral","sentiment_score":-0.058865487575531006,"channel":1,"num_words":1,"start":72.86625,"end":73.36625},{"sentences":[{"text":"Is it okay if we request you to","start":73.925,"end":76.085,"sentiment":"neutral","sentiment_score":-0.05070582777261734}],"sentiment":"neutral","sentiment_score":-0.05070582777261734,"channel":0,"num_words":8,"start":73.925,"end":76.085},{"sentences":[{"text":"so","start":75.9675,"end":76.4675,"sentiment":"neutral","sentiment_score":-0.07790838181972504}],"sentiment":"neutral","sentiment_score":-0.07790838181972504,"channel":1,"num_words":1,"start":75.9675,"end":76.4675},{"sentences":[{"text":"run another speed test?","start":76.085,"end":77.625,"sentiment":"neutral","sentiment_score":-0.11323604360222816},{"text":"I'm going","start":78.805,"end":79.285,"sentiment":"neutral","sentiment_score":-0.3176053762435913}],"sentiment":"neutral","sentiment_score":-0.18135915448268256,"channel":0,"num_words":6,"start":76.085,"end":79.285},{"sentences":[{"text":"slow.","start":79.06875,"end":79.56875,"sentiment":"neutral","sentiment_score":-0.20221447944641113}],"sentiment":"neutral","sentiment_score":-0.20221447944641113,"channel":1,"num_words":1,"start":79.06875,"end":79.56875},{"sentences":[{"text":"to email you the link on where you 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yeah.","start":89.89,"end":91.21,"sentiment":"neutral","sentiment_score":-0.032604487612843513},{"text":"The 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you.","start":932.375,"end":932.77496,"sentiment":"positive","sentiment_score":0.37873776257038116}],"sentiment":"positive","sentiment_score":0.37873776257038116,"channel":1,"num_words":2,"start":932.375,"end":932.77496},{"sentences":[{"text":"Yeah.","start":932.76495,"end":933.26495,"sentiment":"neutral","sentiment_score":0.15964561700820923}],"sentiment":"neutral","sentiment_score":0.15964561700820923,"channel":0,"num_words":1,"start":932.76495,"end":933.26495},{"sentences":[{"text":"Bye bye.","start":932.77496,"end":933.495,"sentiment":"neutral","sentiment_score":0.14075132459402084},{"text":"Bye.","start":933.495,"end":933.995,"sentiment":"neutral","sentiment_score":0.1196914240717888}],"sentiment":"neutral","sentiment_score":0.13373135775327682,"channel":1,"num_words":3,"start":932.77496,"end":933.995},{"sentences":[{"text":"Bye.","start":933.96497,"end":934.46497,"sentiment":"neutral","sentiment_score":-0.13052894175052643}],"sentiment":"neutral","sentiment_score":-0.13052894175052643,"channel":0,"num_words":1,"start":933.96497,"end":934.46497}]},"summary":{"result":"success","short":"Merrine from Er reminded Jenny of a connectivity issue and asked for a speed test, but the agent said it is not allowed. Maureen suggests running another speed test and asked for a link. The network team needs to troubleshoot the issue and will ask for a speed test. The agent suggested sending a speed test and a picture, but the test was not accurate and they need to check the network's speed. The agent suggested power cycles and reboots, but the network fault was resolved and the agent promised to update Maureen as soon as possible."},"intents":{"segments":[{"text":"running Is it okay if we request you to so run another speed test? I'm going slow.","start_word":148,"end_word":164,"intents":[{"intent":"Request speed test","confidence_score":0.49932024}]},{"text":"because I'm asking you to run speed test using the website because that is where the our speed test referring because that's where we're getting the accurate speed and the network team requiring for them to troubleshoot the issue if ever to But check the thing the is speed I'm test. not allowed to use it on my computer.","start_word":284,"end_word":342,"intents":[{"intent":"Request speed test","confidence_score":0.008957443}]},{"text":"But these are the speed tests don't lie. So do you know Yeah.","start_word":629,"end_word":641,"intents":[{"intent":"Suggest speed test","confidence_score":0.08677186}]},{"text":"what I mean?","start_word":642,"end_word":644,"intents":[{"intent":"Verify understanding","confidence_score":0.0016898279}]},{"text":"That's what I get frustrated about is because you're not believing me. I don't make this shit up. Why would I?","start_word":766,"end_word":786,"intents":[{"intent":"Express frustration","confidence_score":0.5067839}]},{"text":"So is it okay if I request the speed test result with that one? Sorry.","start_word":851,"end_word":865,"intents":[{"intent":"Request speed test result","confidence_score":0.44873837}]},{"text":"What I'm going to do instead is is it okay if you send me the speed test using the one that you're using, the Zscaler? And I'll try my best to forward this to the team for them to check.","start_word":902,"end_word":941,"intents":[{"intent":"Forward results to team","confidence_score":0.00057522126}]},{"text":"Just gonna it's not actually on your network at the moment because it's so poor that I can't use it. So I'm just gonna connect my hot spot. And that's the thing, like, you know, shouldn't have to be worrying about this stuff.","start_word":1006,"end_word":1048,"intents":[{"intent":"Confirm network availability","confidence_score":0.00006341428}]},{"text":"So I'm going to log the ticket for to the network team for them to check if there's a, like, a fault with the network.","start_word":1268,"end_word":1292,"intents":[{"intent":"Report issue to network team","confidence_score":0.0028588006}]},{"text":"So I'm going to log the ticket for to the network team for them to check if there's a, like, a fault with the network. But if there's no if the connection is within normal condition, then the fault might be from a Sirtel.","start_word":1268,"end_word":1311,"intents":[{"intent":"Report fault to network team","confidence_score":0.06564642}]},{"text":"So I'm going to log the ticket for to the network team for them to check if there's a, like, a fault with the network. But if there's no if the connection is within normal condition, then the fault might be from a Sirtel. Not based on the what?","start_word":1268,"end_word":1316,"intents":[{"intent":"Check network status","confidence_score":0.22140302},{"intent":"Check network status","confidence_score":0.038735576}]},{"text":"If I assure that this is not a network fault after logging a ticket to them. And if they advise us that the network is within normal condition, then the problem might be with us, Airtel. Right.","start_word":1317,"end_word":1353,"intents":[{"intent":"Confirm connection to airtel","confidence_score":0.0024641843}]},{"text":"And that's after me having the router off for over Yeah. twenty minutes.","start_word":1449,"end_word":1461,"intents":[{"intent":"Fix router issue","confidence_score":0.019866917}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13692136108875275},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3459661900997162},{"text":"This is Maureen from Ertow tech support. Hi, Maureen. How are you going? Yes. It's Jenny. How are you doing?","start_word":3,"end_word":22,"sentiment":"neutral","sentiment_score":0.2755037248134613},{"text":"I'm good to hear from you. How are you? Good. Thank you.","start_word":23,"end_word":34,"sentiment":"positive","sentiment_score":0.5601122975349426},{"text":"Yeah. We have received your email regarding the connectivity issue. Yeah. Yeah.","start_word":35,"end_word":46,"sentiment":"neutral","sentiment_score":0.07336482405662537},{"text":"My speed is really slow, Maureen.","start_word":47,"end_word":52,"sentiment":"negative","sentiment_score":-0.44961386919021606},{"text":"And I've Mhmm. taken some speed tests, and it was saying that my download speed was two point o three, and my upload speed was 16.9. And then another one at 2PM, I tried again. And this time this is after the router was, you know, turned off for a while Mhmm. and put back on. And it was o point two nine download and 6.41 upload. So May I know yeah. Mhmm. yeah.","start_word":53,"end_word":126,"sentiment":"neutral","sentiment_score":-0.16846507787704468},{"text":"It it they're just not workable speeds for for my work, you know.","start_word":127,"end_word":139,"sentiment":"negative","sentiment_score":-0.42778345942497253},{"text":"And I don't know why it's it's Yeah. running Is it okay if we request you to so run another speed test? I'm going slow. to email you the link on where you should I'm run not allowed I'm not allowed to use that on my computer at work, that your speed test that you're talking about. It's yeah. The yeah. The Yeah. one The that Oklahoma. you guys run. Yeah. Yeah. Not allowed. Sorry, doll. You know, I've used two one through Google and one through speed a Zip Scalar speed test. Mhmm. So Okay. the So zip you're scale of yeah. The zip scale of speed test where am I? Sorry. I'm not in your network at the moment. Yeah. So I've used that one, and I've used the Google, you know, the one I'm talking about. The Yeah. But test. because I'm asking you to run speed test using the website because that is where the our speed test referring because that's where we're getting the accurate speed and the network team requiring for them to troubleshoot the issue if ever to But check the thing the is speed I'm test. not allowed to use it on my computer. I it's blocked from my work. So and that's where I Okay. need to use it. So you know what I mean?","start_word":140,"end_word":363,"sentiment":"neutral","sentiment_score":-0.08404620269513023},{"text":"Like, I I it's out of my control.","start_word":364,"end_word":371,"sentiment":"negative","sentiment_score":-0.36568236351013184},{"text":"I have Mhmm. Mhmm. yeah. So May I know since when did you experience the slow speed look. It's again? been happening all week, actually, whilst I've been at home on the computer. So I work Monday, Wednesday, then again today, Friday. I had my IT people look at my computer to see if there was an issue, but it's definitely the speed through you guys Mhmm.","start_word":372,"end_word":438,"sentiment":"neutral","sentiment_score":-0.0942819118499756},{"text":"that it's just not, you know I'm not getting what I'm paying for, basically.","start_word":439,"end_word":452,"sentiment":"negative","sentiment_score":-0.47886019945144653},{"text":"And never have I gotten a a good speed ever, actually, Mhmm. for for work for for my work computer. So it seems to be okay for, like, you know, the streaming, but not for the actual work at the moment, and I don't know why. So so, I mean, you can send me the link, but I just don't think I can run it on the I definitely know I can't run it on the computer because I've tried when Yeah. we were having Because all those other issues. mhmm. Because what I'm going to do regarding your concern is I'm I'll be asking you a speed test, the using that website. Then once I receive the result, I'm going to forward it to the network team because upon checking on our end, there seems to be no issue with the speed. So we're going to try to check this in with the network team for Yeah. them to But check but if these you're are the really speed getting tests. the right speed. Mhmm. But these are the speed tests don't lie. So do you know Yeah. what I mean? But Like, mhmm. the so I don't know what you're talking about and why yours is is gonna be so much different and why do you know what I mean?","start_word":453,"end_word":674,"sentiment":"neutral","sentiment_score":-0.09247127980799288},{"text":"Like, I don't get that.","start_word":675,"end_word":679,"sentiment":"negative","sentiment_score":-0.3699879050254822},{"text":"Yeah. Because I that's what our don't network team is requiring understand.","start_word":680,"end_word":691,"sentiment":"neutral","sentiment_score":-0.30955561995506287},{"text":"for because Fuck that your is the network website team.","start_word":692,"end_word":701,"sentiment":"negative","sentiment_score":-0.4064050614833832},{"text":"that You mean yeah. it's what Dom's Yeah. requiring, is it?","start_word":702,"end_word":712,"sentiment":"neutral","sentiment_score":-0.1299317479133606},{"text":"You know, like, fuck. You know? I'm not I'm not lying here.","start_word":713,"end_word":724,"sentiment":"negative","sentiment_score":-0.45809921622276306},{"text":"Mhmm.","start_word":725,"end_word":725,"sentiment":"neutral","sentiment_score":-0.0980737954378128},{"text":"And this is you know, I'm sorry that I'm having to speak like this, but Jesus, I just get so fed up with, you know, this stuff.","start_word":726,"end_word":752,"sentiment":"negative","sentiment_score":-0.4157739281654358},{"text":"So Mhmm.","start_word":753,"end_word":754,"sentiment":"neutral","sentiment_score":-0.22939781844615936},{"text":"and you guys not believing what the hell I'm telling you. That's what I get frustrated about is because you're not believing me. I don't make this shit up.","start_word":755,"end_word":783,"sentiment":"negative","sentiment_score":-0.6138916611671448},{"text":"Why would I? Yeah. Actually, I believe in you. But, yeah, You know? as per as per advice, we need to take the speed test using the website because the other one is not accurate. So for us to escalate the issue Which are the ones that are accurate? Mhmm. The ones that we run? The zed scale Mhmm. and speed test? That's accurate, mate. Okay. Okay. So is it okay if I request the speed test result with that one? Sorry. Then I missed I'll that I'll try because to my mhmm. yeah. I missed what you said because my headphones went funny. Yeah. Yeah. Can you So please what repeat I'm going that? to do okay. What I'm going to do instead is is it okay if you send me the speed test using the one that you're using, the Zscaler? And I'll try my best to forward this to the team for them to check. I'll just show you the the the download bandwidth and Mhmm. the the mock and take a screenshot of the whole thing because I'm just I'm on my work computer, so I need to be very careful. Okay. But can you take a picture of that one instead of screenshot? Like, to your phone via your phone? I will try. One second. Yeah. Sure. Just gonna it's not actually on your network at the moment because it's so poor that I can't use it. So I'm just gonna connect my hot spot. And that's the thing, like, you know, shouldn't have to be worrying about this stuff. So I did reply to your email, but instead of using the link that I provided, yeah, you can send me the three scalars pizzas instead. Yep. It's just running now. Okay. Oh my god. It's saying 1.3, 1.4.","start_word":784,"end_word":1087,"sentiment":"neutral","sentiment_score":0.004376296284853628},{"text":"That's really bad, mate.","start_word":1088,"end_word":1091,"sentiment":"negative","sentiment_score":-0.49564552307128906},{"text":"Yep. I did a bit better than earlier. I'm just gonna download. I'm sorry. Can you hear me? You there? Yes. Hello. I'm still here. Yeah. I've just sent to you part of the of the results part. On email, back to you on email. Okay. The location's from Cambridge from there, but that the location's Canberra. I'm sorry. That is central location. Fine. Like, it shouldn't be that low, should it? I'm sorry? It shouldn't be that low, should it? I mean, the download's telling you 1.85 one Yeah. point four nine. Computer speed is 50 over 20, so you should be getting a download of 50. But the upload I never speed is do. correct, yeah, I've Which is I've never been I've never been able to get anything 19. Yeah.","start_word":1092,"end_word":1224,"sentiment":"neutral","sentiment_score":-0.002191950334236026},{"text":"like no. The download is terrible. Always been terrible.","start_word":1225,"end_word":1233,"sentiment":"negative","sentiment_score":-0.5945606827735901},{"text":"Never Mhmm. been I just anywhere near 50. Never ever.","start_word":1234,"end_word":1243,"sentiment":"neutral","sentiment_score":-0.2634735107421875},{"text":"But in the last week, especially, it's been really bad.","start_word":1244,"end_word":1253,"sentiment":"negative","sentiment_score":-0.5344098210334778},{"text":"So did the email come through yet? Yeah. I can see the picture now. So I'm going to log the ticket for to the network team for them to check if there's a, like, a fault with the network. But if there's no if the connection is within normal condition, then the fault might be from a Sirtel. Not based on the what? If I assure that this is not a network fault after logging a ticket to them. And if they advise us that the network is within normal condition, then the problem might be with us, Airtel. Right. Yeah. So I'm It's going just to check-in first. Mhmm. yeah.","start_word":1254,"end_word":1364,"sentiment":"neutral","sentiment_score":-0.007044878788292408},{"text":"It it's it's just not very good. Do you know what I mean?","start_word":1365,"end_word":1377,"sentiment":"negative","sentiment_score":-0.534291684627533},{"text":"Like, Yeah. I I can send understand. you the other two the other two shots, which was through the the Google, you know, the Internet speed test. But, Mhmm. I mean, that should tell you exactly you know what I mean? Like, one, as I said, one was 0.29, the other one's point four one, and then the other one's two point o three and sixteen point nine. Mhmm. So yeah. And that's after me having the router off for over Yeah. twenty minutes. So, you know, I gave it a good rest. Yeah. And I think we we also do the power cycle reboot before when there's an issue, but the the issue persists. Yeah. But but, honestly, Mhmm.","start_word":1378,"end_word":1497,"sentiment":"neutral","sentiment_score":-0.04058557376265526},{"text":"I've never had anywhere near 50.","start_word":1498,"end_word":1503,"sentiment":"negative","sentiment_score":-0.36249589920043945},{"text":"So I don't know.","start_word":1504,"end_word":1507,"sentiment":"neutral","sentiment_score":-0.30706271529197693},{"text":"I'll just put up with it.","start_word":1508,"end_word":1513,"sentiment":"negative","sentiment_score":-0.38095587491989136},{"text":"You know what I mean?","start_word":1514,"end_word":1518,"sentiment":"neutral","sentiment_score":-0.25433632731437683},{"text":"Like but I I can't put up with it anymore. I I need it to be rectified.","start_word":1519,"end_word":1535,"sentiment":"negative","sentiment_score":-0.469866156578064},{"text":"So Mhmm. yeah.","start_word":1536,"end_word":1538,"sentiment":"neutral","sentiment_score":-0.1493307799100876},{"text":"Because, you know, I I I've worked in a very busy job, so I kind of really need I need it to be working.","start_word":1539,"end_word":1562,"sentiment":"negative","sentiment_score":-0.35586172342300415},{"text":"Yeah. Okay Alright. then. Yeah. I'm going to report this to the network. Then if updates become available, I'll get back to you ASAP via email Thank you. instead. Yeah. Yeah. That's Yeah. fine. Okay. Okay. Yeah.","start_word":1563,"end_word":1599,"sentiment":"neutral","sentiment_score":0.05151247942971217},{"text":"Thank you. Thanks, Bye for Marie. now. See you.","start_word":1600,"end_word":1608,"sentiment":"positive","sentiment_score":0.49922066926956177},{"text":"Yeah. Bye bye. Bye. Bye.","start_word":1609,"end_word":1613,"sentiment":"neutral","sentiment_score":0.12890291213989258}],"average":{"sentiment":"neutral","sentiment_score":-0.0932751622693292}}}}