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Good morning. This is Maureen from Airtel. Mhmm. Mhmm.\n\nOkay. Can I have the full address, please, for me to check on my end? Mhmm. Zero one. Mhmm.\n\nViewer. Can you spell it, please? Mhmm. Boulevard. How about the postcode?\n\nIs it 4218? Okay. Let me just repeat the address. It's Unit 360124 The Lanes Boulevard, Mermaid Waters, Q L D 4218. Okay.\n\nIs it okay to stop with your note? Let me just check the address. K, ma'am. Hello? Yes.\n\nThank you for waiting. So after checking the address, it's available, yeah, under Gigafy Networks. So if ever you can proceed with signing up a service via our Gigafy section on our website. Let me just check. We do also have 501,000 Mbps.\n\nYeah. So yeah. So for the modem, you just need to switch on the modem mounted on your wall. I think it's a white one. Can you see it at the address?\n\nYeah. So that's already the router and the NT DIPOP. You just need if ever once the activation is successful, we're just going to provide you the Wi Fi name and the password for you to be able to connect with the Internet. Mhmm. Mhmm.\n\nOkay. Just give us a callback if you need assistance or have more questions. Yeah. You're welcome. Bye.\n\nHave a great day as well.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.1888100802898407},{"text":"Good morning.","start":1.8399999,"end":2.56,"sentiment":"positive","sentiment_score":0.4519328325986862},{"text":"This is Maureen from Airtel.","start":2.56,"end":4.26,"sentiment":"neutral","sentiment_score":0.310817688703537},{"text":"Mhmm.","start":12.445,"end":12.945,"sentiment":"neutral","sentiment_score":-0.03098541498184204},{"text":"Mhmm.","start":25.645,"end":25.7975,"sentiment":"neutral","sentiment_score":-0.02767779678106308}],"sentiment":"neutral","sentiment_score":0.2588100977241993,"num_words":10,"start":1.36,"end":25.7975},{"sentences":[{"text":"Okay.","start":25.7975,"end":25.95,"sentiment":"neutral","sentiment_score":-0.0032085757702589035},{"text":"Can I have the full address, please, for me to check on my 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I've just got a question. So I've moved into a new apartment, and on the list for Gigafide showing yourselves as available retailer, I'm just trying to find if my exact unit is because when I go on the website, it doesn't load the address. Okay. Yes.\n\nYes. So it's Unit 3601 Slash 24 The Lanes Boulevard, Mermaid Waters. Yes. It's The Lanes. So Lanes is L A N E S Boulevard, Mermaid Waters.\n\nHold on. It's, yeah, 4218. Mhmm. Correct. Mhmm.\n\nOkay. Hi. Good. So I just wanna confirm the available options for the website are the $2.50 unlimited and the 100 unlimited. They're the two biggest ones.\n\nCorrect? How much how much would the 500 oh, here we go. Yeah. I've got them I've got them right here. Perfect.\n\nAlright. No worries. And then once we sign up, we just do we we select the plan on the website and just proceed through there. We already have the the modem the modem, so there's nothing else to really do. Just confirm on the website and pay.\n\nYeah. We already the ID is it's black. But, yeah, we it's already it's already here. It's a Gigafy one. Perfect.\n\nAmazing. Thank you so much. Of course. Thank you very much. Have a good day.","paragraphs":[{"sentences":[{"text":"Hey.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.04954580217599869},{"text":"I've just got a question.","start":6.08,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.03126139305531979},{"text":"So I've moved into a new apartment, and on the list for Gigafide showing yourselves as available retailer, I'm just trying to find if my exact unit is because when I go on the website, it doesn't load the 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unlimited.","start":194.38501,"end":202.17,"sentiment":"neutral","sentiment_score":0.06250107092292685},{"text":"They're the two biggest ones.","start":202.23,"end":203.51,"sentiment":"neutral","sentiment_score":0.0893805354833603}],"sentiment":"neutral","sentiment_score":0.0792302521014655,"num_words":27,"start":137.41,"end":203.51},{"sentences":[{"text":"Correct?","start":203.51,"end":204.01,"sentiment":"neutral","sentiment_score":0.05500060319900513},{"text":"How much how much would the 500 oh, here we go.","start":213.43501,"end":216.155,"sentiment":"neutral","sentiment_score":0.03586327826434916},{"text":"Yeah.","start":216.155,"end":216.235,"sentiment":"neutral","sentiment_score":0.1146283522248268},{"text":"I've got them I've got them right here.","start":216.235,"end":217.835,"sentiment":"neutral","sentiment_score":0.16286233626306057},{"text":"Perfect.","start":217.835,"end":218.335,"sentiment":"positive","sentiment_score":0.6010812520980835}],"sentiment":"neutral","sentiment_score":0.11218658902428368,"num_words":22,"start":203.51,"end":218.335},{"sentences":[{"text":"Alright.","start":219.755,"end":219.99501,"sentiment":"neutral","sentiment_score":0.3327958583831787},{"text":"No worries.","start":219.99501,"end":220.475,"sentiment":"neutral","sentiment_score":0.3011500835418701},{"text":"And then once we sign up, we just do we we select the plan on the website and just proceed through there.","start":220.475,"end":224.71501,"sentiment":"neutral","sentiment_score":0.17786986245350403},{"text":"We already have the the modem the modem, so there's nothing else to really do.","start":224.71501,"end":229.29001,"sentiment":"neutral","sentiment_score":0.1923537462949753},{"text":"Just confirm on the website and 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day.","start":270.11887,"end":271.01886,"sentiment":"positive","sentiment_score":0.4710325673222542}],"sentiment":"positive","sentiment_score":0.47363093371192616,"num_words":15,"start":263.55887,"end":271.01886}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel.\n\nChannel 1: Hey. I've just got a question. So I've moved into a new apartment,\n\nChannel 0: Mhmm.\n\nChannel 1: and on the list for Gigafide showing yourselves as available retailer, I'm just trying to find if my exact unit is because when I go on the website, it doesn't load the address.\n\nChannel 0: Mhmm. Okay. Can I have\n\nChannel 1: Okay.\n\nChannel 0: the full address, please, for me to check\n\nChannel 1: Yes.\n\nChannel 0: on my end? Mhmm.\n\nChannel 1: Yes. So it's Unit 3601\n\nChannel 0: Zero one. Mhmm.\n\nChannel 1: Slash 24 The Lanes Boulevard, Mermaid\n\nChannel 0: Viewer.\n\nChannel 1: Waters.\n\nChannel 0: Can you spell it, please?\n\nChannel 1: Yes. It's The Lanes. So Lanes is L A N E S\n\nChannel 0: Mhmm.\n\nChannel 1: Boulevard,\n\nChannel 0: Boulevard.\n\nChannel 1: Mermaid Waters.\n\nChannel 0: How about the postcode?\n\nChannel 1: Hold on. It's,\n\nChannel 0: Is it 4218?\n\nChannel 1: yeah, 4218.\n\nChannel 0: Okay. Let me just repeat the address.\n\nChannel 1: Mhmm.\n\nChannel 0: It's Unit 360124 The Lanes Boulevard, Mermaid Waters, Q L D\n\nChannel 1: Correct.\n\nChannel 0: 4218. Okay.\n\nChannel 1: Mhmm.\n\nChannel 0: Is it okay to stop with your note? Let me just check the address. K, ma'am.\n\nChannel 1: Okay.\n\nChannel 0: Hello?\n\nChannel 1: Hi.\n\nChannel 0: Yes. Thank you for waiting. So after checking the address, it's available, yeah, under Gigafy Networks. So if ever you can proceed with signing up a service via our Gigafy section on our website.\n\nChannel 1: Good. So I just wanna confirm the available options for the website are the $2.50 unlimited and the 100 unlimited. They're the two biggest ones. Correct?\n\nChannel 0: Let me just check. We do also have 501,000 Mbps.\n\nChannel 1: How much how much would the 500 oh, here we go. Yeah. I've got them I've got them right here. Perfect. Alright.\n\nNo worries. And then once we sign up, we just do we we select the plan on the website and just proceed through there. We already have the the modem the modem, so there's nothing else to really do. Just confirm\n\nChannel 0: Yeah.\n\nChannel 1: on the website and pay.\n\nChannel 0: So yeah. So for the modem, you just need to switch on the modem mounted on your wall. I think it's a white one. Can you see it\n\nChannel 1: Yeah.\n\nChannel 0: at\n\nChannel 1: We\n\nChannel 0: the address?\n\nChannel 1: already the ID is it's black. But, yeah, we it's already it's already here. It's a Gigafy one.\n\nChannel 0: Yeah. So that's already the router and the\n\nChannel 1: Perfect.\n\nChannel 0: NT DIPOP. You just need if ever once the activation is successful, we're just going to provide you the Wi Fi name and the password for you to be able to connect with the Internet.\n\nChannel 1: Amazing. Thank you so\n\nChannel 0: Mhmm.\n\nChannel 1: much.\n\nChannel 0: Mhmm. Okay. Just give us a callback if you need assistance\n\nChannel 1: Of\n\nChannel 0: or\n\nChannel 1: course.\n\nChannel 0: have more questions.\n\nChannel 1: Thank you very much. Have a good day.\n\nChannel 0: Yeah. You're welcome. Bye. Have a great day as well.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.1888100802898407},{"text":"Good morning.","start":1.8399999,"end":2.56,"sentiment":"positive","sentiment_score":0.4519328325986862},{"text":"This is Maureen from Airtel.","start":2.56,"end":4.26,"sentiment":"neutral","sentiment_score":0.310817688703537}],"sentiment":"neutral","sentiment_score":0.33084552362561226,"channel":0,"num_words":8,"start":1.36,"end":4.26},{"sentences":[{"text":"Hey.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.04954580217599869},{"text":"I've just got a question.","start":6.08,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.03126139305531979},{"text":"So I've moved into a new 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it okay to stop with your note?","start":82.450005,"end":83.810005,"sentiment":"neutral","sentiment_score":0.008703205734491348},{"text":"Let me just check the address.","start":83.810005,"end":85.11,"sentiment":"neutral","sentiment_score":0.00420428750415643},{"text":"K, 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you for waiting.","start":179.55501,"end":180.615,"sentiment":"positive","sentiment_score":0.46883655339479446},{"text":"So after checking the address, it's available, yeah, under Gigafy Networks.","start":180.675,"end":184.775,"sentiment":"neutral","sentiment_score":0.27695782482624054},{"text":"So if ever you can proceed with signing up a service via our Gigafy section on our website.","start":185.395,"end":193.895,"sentiment":"neutral","sentiment_score":0.21416242834594515}],"sentiment":"neutral","sentiment_score":0.26597782618859234,"channel":0,"num_words":34,"start":179.395,"end":193.895},{"sentences":[{"text":"Good.","start":193.505,"end":194.005,"sentiment":"neutral","sentiment_score":0.2845497727394104},{"text":"So I just wanna confirm the available options for the website are the $2.50 unlimited and the 100 unlimited.","start":194.38501,"end":202.17,"sentiment":"neutral","sentiment_score":0.06250107092292685},{"text":"They're the two biggest 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well.","start":272.29498,"end":273.38394,"sentiment":"positive","sentiment_score":0.6887262525657812}],"sentiment":"positive","sentiment_score":0.5173786334693432,"channel":0,"num_words":10,"start":271.175,"end":273.38394}]},"summary":{"result":"success","short":"A customer called Airtel to confirm if their unit is available for Gigafide, their service provider. The representative confirmed that the unit is available and that the customer can proceed with signing up via the Gigafy section on their website. The customer was also informed about the cost of the service and was given information about the router and password for connecting to the internet."},"intents":{"segments":[{"text":"Can I have Okay. the full address, please, for me to check Yes. on my end?","start_word":57,"end_word":72,"intents":[{"intent":"Check address","confidence_score":0.52594185}]},{"text":"Thank you for waiting. So after checking the address, it's available, yeah, under Gigafy Networks. So if ever you can proceed with signing up a service via our Gigafy section on our website. Good.","start_word":167,"end_word":200,"intents":[{"intent":"Schedule service","confidence_score":0.009088482}]},{"text":"So I just wanna confirm the available options for the website are the $2.50 unlimited and the 100 unlimited. They're the two biggest ones. Correct? Let me just check.","start_word":202,"end_word":230,"intents":[{"intent":"Confirm availability options","confidence_score":0.0037269017}]},{"text":"And then once we sign up, we just do we we select the plan on the website and just proceed through there. We already have the the modem the modem, so there's nothing else to really do. Just confirm Yeah.","start_word":260,"end_word":299,"intents":[{"intent":"Sign up","confidence_score":0.0007830643}]},{"text":"So that's already the router and the Perfect. NT DIPOP. You just need if ever once the activation is successful, we're just going to provide you the Wi Fi name and the password for you to be able to connect with the Internet. Amazing.","start_word":357,"end_word":400,"intents":[{"intent":"Provide internet connection details","confidence_score":0.00008141344},{"intent":"Provide wi-fi information","confidence_score":0.0824988}]},{"text":"Just give us a callback if you need assistance Of or course. have more questions. Thank you very much.","start_word":408,"end_word":426,"intents":[{"intent":"Provide assistance","confidence_score":0.3619699}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1888100802898407},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4478848874568939},{"text":"This is Maureen from Airtel. Hey. I've just got a question. So I've moved into a new apartment, Mhmm. and on the list for Gigafide showing yourselves as available retailer, I'm just trying to find if my exact unit is because when I go on the website, it doesn't load the address. Mhmm. Okay. Can I have Okay. the full address, please, for me to check Yes. on my end? Mhmm. Yes. So it's Unit 3601 Zero one. Mhmm. Slash 24 The Lanes Boulevard, Mermaid Viewer. Waters. Can you spell it, please? Yes. It's The Lanes. So Lanes is L A N E S Mhmm. Boulevard, Boulevard. Mermaid Waters. How about the postcode? Hold on. It's, Is it 4218? yeah, 4218. Okay. Let me just repeat the address. Mhmm. It's Unit 360124 The Lanes Boulevard, Mermaid Waters, Q L D Correct. 4218. Okay. Mhmm. Is it okay to stop with your note? Let me just check the address. K, ma'am. Okay. Hello? Hi. Yes.","start_word":3,"end_word":166,"sentiment":"neutral","sentiment_score":-0.006539555732160807},{"text":"Thank you for waiting.","start_word":167,"end_word":170,"sentiment":"positive","sentiment_score":0.47041556239128113},{"text":"So after checking the address, it's available, yeah, under Gigafy Networks. So if ever you can proceed with signing up a service via our Gigafy section on our website.","start_word":171,"end_word":199,"sentiment":"neutral","sentiment_score":0.2454357743263245},{"text":"Good.","start_word":200,"end_word":200,"sentiment":"positive","sentiment_score":0.425930917263031},{"text":"So I just wanna confirm the available options for the website are the $2.50 unlimited and the 100 unlimited. They're the two biggest ones. Correct? Let me just check. We do also have 501,000 Mbps. How much how much would the 500 oh, here we go. Yeah. I've got them I've got them right here.","start_word":201,"end_word":255,"sentiment":"neutral","sentiment_score":0.07510598748922348},{"text":"Perfect.","start_word":256,"end_word":256,"sentiment":"positive","sentiment_score":0.6010812520980835},{"text":"Alright. No worries. And then once we sign up, we just do we we select the plan on the website and just proceed through there. We already have the the modem the modem, so there's nothing else to really do. Just confirm Yeah. on the website and pay. So yeah. So for the modem, you just need to switch on the modem mounted on your wall. I think it's a white one. Can you see it Yeah. at We the address? already the ID is it's black. But, yeah, we it's already it's already here. It's a Gigafy one. Yeah. So that's already the router and the Perfect. NT DIPOP. You just need if ever once the activation is successful, we're just going to provide you the Wi Fi name and the password for you to be able to connect with the Internet.","start_word":257,"end_word":399,"sentiment":"neutral","sentiment_score":0.12641753256320953},{"text":"Amazing. Thank you so Mhmm. much.","start_word":400,"end_word":405,"sentiment":"positive","sentiment_score":0.5103403329849243},{"text":"Mhmm. Okay. Just give us a callback if you need assistance Of or course. have more questions.","start_word":406,"end_word":422,"sentiment":"neutral","sentiment_score":0.10160357505083084},{"text":"Thank you very much. Have a good day.","start_word":423,"end_word":430,"sentiment":"positive","sentiment_score":0.5005829930305481},{"text":"Yeah.","start_word":431,"end_word":431,"sentiment":"neutral","sentiment_score":0.20486226677894592},{"text":"You're welcome.","start_word":432,"end_word":433,"sentiment":"positive","sentiment_score":0.35120245814323425},{"text":"Bye.","start_word":434,"end_word":434,"sentiment":"neutral","sentiment_score":0.24248658120632172},{"text":"Have a great day as well.","start_word":435,"end_word":440,"sentiment":"positive","sentiment_score":0.8151055574417114}],"average":{"sentiment":"neutral","sentiment_score":0.10183324370273324}}}}