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Yeah? Yeah. Okay. Perfect. Yep. Yes. Well, that's that's all good. Perfect. Champion. Do you do you have the MAC address and the serial number of those phones? Is that Perfect. Give me a second. I'm just gonna try and get on to your configuration just so that I can have a look. So bear with me just a tick. Okay. Just looking in. Okay. Which which handset works best for you? Which one's the best one to, I guess? Champion. Thank you. Awesome. Two seconds. Do you have the serial number of that device? Awesome. What's the serial, please? Yes. Yep. Yep. 2. Just gonna confirm, was that BForBravoEForEcho82 at the end? Perfect. Thank you. Just making sure. Okay. And then hold touch. So just a tick, please. Can I get you to please factory reset that device? Thank you. Oh, cool. Good. I believe that they have. I'm sure. You should find her under oh, you got it. Nice. Gotcha. Look. All good. We fingers crossed from here, we can probably get get a little bit of this ring link. So let's see. Yeah. Yeah. Yeah. Yeah. Awesome. And let's just give that a second to see if it provisions. And is it doing anything on your side there? Nothing. Has it provisioned anything onto the handset? You're all good. How old is the young one? Oh, good. Now is the handset restarting at the moment? Awesome. So that that's that's good news. That means that we've got a level of control from the cloud. So let's figure this out. That's it. That means that it's trying to download configuration. So and we come up with anything on there? That's that's still good. Still good. Still nothing on there? Okay. When you say you've got the dashes, where are the dashes in particular? Gotcha. Okay. Let me see what I can see here remotely. Is it asking you to take a screenshot at the moment? Thanks. Yeah. Look. May do. I did just push a firmware update to the phone. Does it does it say anything about updating firmware on there? Damn. Alright. How how would you have us jump onto the computer? What software do you normally work with? I could sorry. What would you say? I could do TeamViewer, I guess. If if TeamViewer works for you fine. Your EnDesk? Sure. Give me a What's it trying to upload? Oh, good. You're completely fine. Don't worry about it. You're you're doing doing us a favor doing troubleshooting your side. I appreciate it. Awesome. 26. Yeah. Harry, are you all good with that? Are you all good with the TeamView? Yeah, man. Yeah. Cool. What have you got there as an ID? Mhmm. Yes. Thank you very much. And then it's just connecting slowly. And what have you got as a password, please? Yep. Thank you. Hey, Champion. Thank you so much. And yeah. Yes, please. Yep. Champion. Thank you so much. Yep. Yep. Just like that? Champion. So I'm just gonna change it to AdminAdmin just to, you know, keep things keep things really easy. So Now why is that's not working. Sorry. Just checking a couple of things up here. Do you see anything come up on the screen there about updating firmware or an option option to update firmware? Okay. Okay. Thanks, because it's if if because it has this in here, I can tell that it's definitely talking to Grandstream's server, which is good. Let's have a look here. Okay. Find network. Yeah. I'll pay 2 Just quickly grab this. And then I hit okay. Oh, we'll give it a sec couple of secs to download this. Yeah. What? Yeah. Oops. Sorry. Ian was just asking what my my role is or relation. Yep. I end up getting a lot of the the the funky requests, but then I have to figure out how we can deliver on them. Yeah. You you you speak my language, and then you've also gotta make gotta make sure that you're catering for everyone. Because otherwise, you make one change for one person that works a 100% how they want, and you've just broken it for five other people. Yeah. Yeah. It's it's alright. Part of the fun. So in just a second, we've got that firmware there. We're gonna go to upload. Uh-huh. We're trying. So we'll just quickly update the firmware here, and then let's see how we go. Potentially, I yeah. There's no no quick fix here or no easy fix on this. But I wanna see if I wanted to see if this is going to be the actual one of the causes. So let's see. Perfect. Of course. Yeah. Okay. On the main number? 510, 20, a hundred, a thousand. Yeah. Yeah. Yeah. That was sorry. No. No. Not at all. There's there's no limits behind the scenes on here that it's all all good. It's definitely a good question on your behalf, though. Of course. Yeah. Awesome. You have been logged out. Please wait a moment while you sign that date. It kicks it kicks me out the initial time. I'm just saying I don't think it's kicked me out the second time, which is good. But now we've got to figure out why this isn't working. Let's see if that would that's what it needs. This time. Yep. Doing good. Let's see. That would make sense. At least it could be that. They that's fine. Have you got anything there showing that it's downloading on the screen? Yeah. The time. Okay. That's good. And did that little icon just kind of show up and then it disappeared? What's it look like? Is it moving or is it static? Okay. Hi, Pam. Alright. Is that what it's saying? Enable public mode on the screen or what's it? Gotcha. Yeah. Look at it. Should. What I'm doing right now is I'm just trying to simulate that your phone's asking for provisioning details. So let's go. Just checking if we can actually see if Okay. Alright. I'm still here just tinkering with some stuff I'm trying to find. Okay. So that works for sure. Alright. Let's push restart. So weird. So even my my test website, the phone's not trying to this phone is not trying to send a ping to us. It's not trying to provision. Let's go here. Still factory reset. Yeah. Definitely. Have you got anything phone subnet that you're using? The phones no. That looks good. I've been saying is there anything block that could be blocking web traffic on your network, but there isn't, is there? Gotcha. Okay. Is that doing anything interesting on the Yeah. Okay. Can you leave that handset connected? And I just wanna test something. So because it's connected up correctly with the, what do you call it, with the Grandstream remote provisioning server, I can actually let me just check. Yeah. I can I can actually access that handset remotely? So I can log in to it and I can factory reset no. Not factory reset it, but I can test out all sorts of stuff without needing to be on the computer to bug you. Because I'm gonna go away and have a bit of bit of a tinker with this because I don't think I'm gonna get anywhere too quickly. And like you said, it's probably just a tick box that I need to play with and fix. So what I can do is I'll log out a new computer. So that's all yours again. And just bear with me just to tick. Can you still see the handset? Is it currently restarting still? Okay. What's it trying to do? Is it trying to do anything? Okay. Gotcha. And because I can access that handset, I am in. So I can actually access this one remotely without you without you there, which is good because I can quickly go not quickly back and try and figure out what's causing this and not have to hold you up. So I'm gonna go away. I'm gonna keep having a look at this. I'm gonna see what I can figure out. Is the handset in a location where it's gonna bug you if I restart it even at, like, 2AM or something? It's not perfect. Okay. Just because I'm I'm in The US. So I'm in New York time zone. So I may end up working on this at some stupid o'clock for Australia, and I don't wanna don't wanna bug you too much. Yeah. I know. It's almost 9PM over here. So it's it's it's alright. I just wanna I'm literally gonna go through this line by line up next to my test phone and trying to compare the pair and see where there's a where there's something a bit a bit off. Yeah. Thanks, Shannon. Just yeah. No. Stay there. Bye. 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Good. Good. Sorry. I just dropped my other call so I could jump on here.\n\nYeah. No problem. Let's let's go. Hey, guys. Hi, Ian.\n\nHow are you? That's good. Yep. Yep. Like the hot desking.\n\nYeah? Yeah. Okay. Perfect. Yep.\n\nYes. Well, that's that's all good. Perfect. Champion. Do you do you have the MAC address and the serial number of those phones?\n\nIs that Perfect. Give me a second. I'm just gonna try and get on to your configuration just so that I can have a look. So bear with me just a tick. Okay.\n\nJust looking in. Okay. Which which handset works best for you? Which one's the best one to, I guess? Champion.\n\nThank you. Awesome. Two seconds. Do you have the serial number of that device? Awesome.\n\nWhat's the serial, please? Yes. Yep. Yep. 2.\n\nJust gonna confirm, was that BForBravoEForEcho82 at the end? Perfect. Thank you. Just making sure. Okay.\n\nAnd then hold touch. So just a tick, please. Can I get you to please factory reset that device? Thank you. Oh, cool.\n\nGood. I believe that they have. I'm sure. You should find her under oh, you got it. Nice.\n\nGotcha. Look. All good. We fingers crossed from here, we can probably get get a little bit of this ring link. So let's see.\n\nYeah. Yeah. Yeah. Yeah. Awesome.\n\nAnd let's just give that a second to see if it provisions. And is it doing anything on your side there? Nothing. Has it provisioned anything onto the handset? You're all good.\n\nHow old is the young one? Oh, good. Now is the handset restarting at the moment? Awesome. So that that's that's good news.\n\nThat means that we've got a level of control from the cloud. So let's figure this out. That's it. That means that it's trying to download configuration. So and we come up with anything on there?\n\nThat's that's still good. Still good. Still nothing on there? Okay. When you say you've got the dashes, where are the dashes in particular?\n\nGotcha. Okay. Let me see what I can see here remotely. Is it asking you to take a screenshot at the moment? Thanks.\n\nYeah. Look. May do. I did just push a firmware update to the phone. Does it does it say anything about updating firmware on there?\n\nDamn. Alright. How how would you have us jump onto the computer? What software do you normally work with? I could sorry.\n\nWhat would you say? I could do TeamViewer, I guess. If if TeamViewer works for you fine. Your EnDesk? Sure.\n\nGive me a What's it trying to upload? Oh, good. You're completely fine. Don't worry about it. You're you're doing doing us a favor doing troubleshooting your side.\n\nI appreciate it. Awesome. 26. Yeah. Harry, are you all good with that?\n\nAre you all good with the TeamView? Yeah, man. Yeah. Cool. What have you got there as an ID?\n\nMhmm. Yes. Thank you very much. And then it's just connecting slowly. And what have you got as a password, please?\n\nYep. Thank you. Hey, Champion. Thank you so much. And yeah.\n\nYes, please. Yep. Champion. Thank you so much. Yep.\n\nYep. Just like that? Champion. So I'm just gonna change it to AdminAdmin just to, you know, keep things keep things really easy. So Now why is that's not working.\n\nSorry. Just checking a couple of things up here. Do you see anything come up on the screen there about updating firmware or an option option to update firmware? Okay. Okay.\n\nThanks, because it's if if because it has this in here, I can tell that it's definitely talking to Grandstream's server, which is good. Let's have a look here. Okay. Find network. Yeah.\n\nI'll pay 2 Just quickly grab this. And then I hit okay. Oh, we'll give it a sec couple of secs to download this. Yeah. What?\n\nYeah. Oops. Sorry. Ian was just asking what my my role is or relation. Yep.\n\nI end up getting a lot of the the the funky requests, but then I have to figure out how we can deliver on them. Yeah. You you you speak my language, and then you've also gotta make gotta make sure that you're catering for everyone. Because otherwise, you make one change for one person that works a 100% how they want, and you've just broken it for five other people. Yeah.\n\nYeah. It's it's alright. Part of the fun. So in just a second, we've got that firmware there. We're gonna go to upload.\n\nUh-huh. We're trying. So we'll just quickly update the firmware here, and then let's see how we go. Potentially, I yeah. There's no no quick fix here or no easy fix on this.\n\nBut I wanna see if I wanted to see if this is going to be the actual one of the causes. So let's see. Perfect. Of course. Yeah.\n\nOkay. On the main number? 510, 20, a hundred, a thousand. Yeah. Yeah.\n\nYeah. That was sorry. No. No. Not at all.\n\nThere's there's no limits behind the scenes on here that it's all all good. It's definitely a good question on your behalf, though. Of course. Yeah. Awesome.\n\nYou have been logged out. Please wait a moment while you sign that date. It kicks it kicks me out the initial time. I'm just saying I don't think it's kicked me out the second time, which is good. But now we've got to figure out why this isn't working.\n\nLet's see if that would that's what it needs. This time. Yep. Doing good. Let's see.\n\nThat would make sense. At least it could be that. They that's fine. Have you got anything there showing that it's downloading on the screen? Yeah.\n\nThe time. Okay. That's good. And did that little icon just kind of show up and then it disappeared? What's it look like?\n\nIs it moving or is it static? Okay. Hi, Pam. Alright. Is that what it's saying?\n\nEnable public mode on the screen or what's it? Gotcha. Yeah. Look at it. Should.\n\nWhat I'm doing right now is I'm just trying to simulate that your phone's asking for provisioning details. So let's go. Just checking if we can actually see if Okay. Alright. I'm still here just tinkering with some stuff I'm trying to find.\n\nOkay. So that works for sure. Alright. Let's push restart. So weird.\n\nSo even my my test website, the phone's not trying to this phone is not trying to send a ping to us. It's not trying to provision. Let's go here. Still factory reset. Yeah.\n\nDefinitely. Have you got anything phone subnet that you're using? The phones no. That looks good. I've been saying is there anything block that could be blocking web traffic on your network, but there isn't, is there?\n\nGotcha. Okay. Is that doing anything interesting on the Yeah. Okay. Can you leave that handset connected?\n\nAnd I just wanna test something. So because it's connected up correctly with the, what do you call it, with the Grandstream remote provisioning server, I can actually let me just check. Yeah. I can I can actually access that handset remotely? So I can log in to it and I can factory reset no.\n\nNot factory reset it, but I can test out all sorts of stuff without needing to be on the computer to bug you. Because I'm gonna go away and have a bit of bit of a tinker with this because I don't think I'm gonna get anywhere too quickly. And like you said, it's probably just a tick box that I need to play with and fix. So what I can do is I'll log out a new computer. So that's all yours again.\n\nAnd just bear with me just to tick. Can you still see the handset? Is it currently restarting still? Okay. What's it trying to do?\n\nIs it trying to do anything? Okay. Gotcha. And because I can access that handset, I am in. So I can actually access this one remotely without you without you there, which is good because I can quickly go not quickly back and try and figure out what's causing this and not have to hold you up.\n\nSo I'm gonna go away. I'm gonna keep having a look at this. I'm gonna see what I can figure out. Is the handset in a location where it's gonna bug you if I restart it even at, like, 2AM or something? It's not perfect.\n\nOkay. Just because I'm I'm in The US. So I'm in New York time zone. So I may end up working on this at some stupid o'clock for Australia, and I don't wanna don't wanna bug you too much. Yeah.\n\nI know. It's almost 9PM over here. So it's it's it's alright. I just wanna I'm literally gonna go through this line by line up next to my test phone and trying to compare the pair and see where there's a where there's something a bit a bit off. Yeah.\n\nThanks, Shannon. Just yeah. No. Stay there. Bye.\n\nThat's fine.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.022867301478981972},{"text":"Good.","start":3.84,"end":4.08,"sentiment":"positive","sentiment_score":0.5371612906455994},{"text":"Good.","start":4.08,"end":4.3199997,"sentiment":"positive","sentiment_score":0.4925727844238281},{"text":"Sorry.","start":4.3199997,"end":4.72,"sentiment":"neutral","sentiment_score":0.22400590777397156},{"text":"I just dropped my other call so I could jump on here.","start":4.72,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.07477195685108502}],"sentiment":"neutral","sentiment_score":0.13586692290846258,"num_words":16,"start":0.48,"end":7.2999997},{"sentences":[{"text":"Yeah.","start":11.28,"end":11.599999,"sentiment":"neutral","sentiment_score":0.097418375313282},{"text":"No problem.","start":11.599999,"end":12.24,"sentiment":"neutral","sentiment_score":0.15427706390619278},{"text":"Let's let's 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good.","start":110.34,"end":112.2,"sentiment":"neutral","sentiment_score":0.1133269153535366},{"text":"Perfect.","start":115.54,"end":116.04,"sentiment":"neutral","sentiment_score":0.1994311511516571},{"text":"Champion.","start":116.42,"end":116.92,"sentiment":"neutral","sentiment_score":0.08199906349182129},{"text":"Do you do you have the MAC address and the serial number of those phones?","start":118.659996,"end":123.405,"sentiment":"neutral","sentiment_score":0.021115135277311008}],"sentiment":"neutral","sentiment_score":0.050948951271889004,"num_words":23,"start":98.135,"end":123.405},{"sentences":[{"text":"Is that Perfect.","start":126.445,"end":146.66,"sentiment":"neutral","sentiment_score":0.2500472515821457},{"text":"Give me a second.","start":146.72,"end":148.42,"sentiment":"neutral","sentiment_score":0.2993602529168129},{"text":"I'm just gonna try and get on to your configuration just so that I can have a look.","start":148.56,"end":154.31499,"sentiment":"neutral","sentiment_score":0.17408621476756203},{"text":"So bear with me just a tick.","start":154.31499,"end":156.095,"sentiment":"neutral","sentiment_score":0.05546897330454418},{"text":"Okay.","start":183.205,"end":183.705,"sentiment":"neutral","sentiment_score":0.061094239354133606}],"sentiment":"neutral","sentiment_score":0.16759126317320447,"num_words":33,"start":126.445,"end":183.705},{"sentences":[{"text":"Just looking in.","start":183.765,"end":184.905,"sentiment":"neutral","sentiment_score":0.04958605642120043},{"text":"Okay.","start":211.525,"end":212.025,"sentiment":"neutral","sentiment_score":0.08670550584793091},{"text":"Which which handset works best for you?","start":212.485,"end":214.72499,"sentiment":"neutral","sentiment_score":0.14762295356818608},{"text":"Which one's the best one to, I guess?","start":214.72499,"end":217.465,"sentiment":"neutral","sentiment_score":0.10888159740716219},{"text":"Champion.","start":221.05,"end":221.53,"sentiment":"positive","sentiment_score":0.3738398551940918}],"sentiment":"neutral","sentiment_score":0.1256858492270112,"num_words":20,"start":183.765,"end":221.53},{"sentences":[{"text":"Thank you.","start":221.53,"end":222.27,"sentiment":"positive","sentiment_score":0.7077389061450958},{"text":"Awesome.","start":224.65001,"end":225.15001,"sentiment":"positive","sentiment_score":0.5761188268661499},{"text":"Two seconds.","start":226.97,"end":227.87001,"sentiment":"neutral","sentiment_score":0.23366953432559967},{"text":"Do you have the serial number of that device?","start":228.81,"end":232.19,"sentiment":"neutral","sentiment_score":0.09449412508143319},{"text":"Awesome.","start":237.335,"end":237.735,"sentiment":"positive","sentiment_score":0.3538896143436432}],"sentiment":"neutral","sentiment_score":0.2442181631922722,"num_words":15,"start":221.53,"end":237.735},{"sentences":[{"text":"What's the serial, please?","start":237.735,"end":238.955,"sentiment":"neutral","sentiment_score":0.0615739431232214},{"text":"Yes.","start":242.215,"end":242.715,"sentiment":"neutral","sentiment_score":0.017918381839990616},{"text":"Yep.","start":245.975,"end":246.475,"sentiment":"neutral","sentiment_score":0.023299429565668103},{"text":"Yep.","start":251.22,"end":251.72,"sentiment":"neutral","sentiment_score":0.01995719224214554},{"text":"2.","start":254.34,"end":254.84,"sentiment":"neutral","sentiment_score":0.01283007301390171}],"sentiment":"neutral","sentiment_score":0.040037606144323945,"num_words":8,"start":237.735,"end":254.84},{"sentences":[{"text":"Just gonna confirm, was that BForBravoEForEcho82 at the end?","start":255.14,"end":260.12,"sentiment":"neutral","sentiment_score":0.03692092063526312},{"text":"Perfect.","start":265.225,"end":265.625,"sentiment":"positive","sentiment_score":0.490542471408844},{"text":"Thank you.","start":265.625,"end":266.105,"sentiment":"positive","sentiment_score":0.5000553131103516},{"text":"Just making sure.","start":266.105,"end":267.165,"sentiment":"neutral","sentiment_score":0.2553200175364812},{"text":"Okay.","start":270.825,"end":271.325,"sentiment":"neutral","sentiment_score":0.04944245517253876}],"sentiment":"neutral","sentiment_score":0.1648964931955561,"num_words":16,"start":255.14,"end":271.325},{"sentences":[{"text":"And then hold touch.","start":282.99,"end":283.95,"sentiment":"neutral","sentiment_score":0.021695789881050587},{"text":"So just a tick, please.","start":283.95,"end":285.89,"sentiment":"neutral","sentiment_score":0.015571022033691406},{"text":"Can I get you to please factory reset that device?","start":294.035,"end":297.655,"sentiment":"neutral","sentiment_score":0.015937375836074352},{"text":"Thank you.","start":303.39502,"end":304.215,"sentiment":"positive","sentiment_score":0.45969660580158234},{"text":"Oh, cool.","start":307.77,"end":308.33,"sentiment":"positive","sentiment_score":0.4476253390312195}],"sentiment":"neutral","sentiment_score":0.09298503990082638,"num_words":23,"start":282.99,"end":308.33},{"sentences":[{"text":"Good.","start":308.33,"end":308.56998,"sentiment":"positive","sentiment_score":0.4257854223251343},{"text":"I believe that they have.","start":308.56998,"end":309.78998,"sentiment":"neutral","sentiment_score":0.23934764862060548},{"text":"I'm sure.","start":310.00998,"end":310.75,"sentiment":"neutral","sentiment_score":0.13821392506361008},{"text":"You should find her under oh, you got it.","start":317.84998,"end":323.565,"sentiment":"neutral","sentiment_score":0.11200654299722777},{"text":"Nice.","start":323.565,"end":324.065,"sentiment":"positive","sentiment_score":0.3700566291809082}],"sentiment":"neutral","sentiment_score":0.1820592795395189,"num_words":18,"start":308.33,"end":324.065},{"sentences":[{"text":"Gotcha.","start":352.55502,"end":353.05502,"sentiment":"neutral","sentiment_score":0.06774738430976868},{"text":"Look.","start":353.195,"end":353.595,"sentiment":"neutral","sentiment_score":0.20825240015983584},{"text":"All good.","start":353.595,"end":354.155,"sentiment":"positive","sentiment_score":0.39388374984264374},{"text":"We fingers crossed from here, we can probably get get a little bit of this ring link.","start":354.155,"end":359.995,"sentiment":"neutral","sentiment_score":0.2062209493973676},{"text":"So let's see.","start":359.995,"end":362.17502,"sentiment":"neutral","sentiment_score":0.07720617701609929}],"sentiment":"neutral","sentiment_score":0.20004758145660162,"num_words":24,"start":352.55502,"end":362.17502},{"sentences":[{"text":"Yeah.","start":378.695,"end":378.935,"sentiment":"neutral","sentiment_score":0.011321858502924442},{"text":"Yeah.","start":378.935,"end":379.255,"sentiment":"neutral","sentiment_score":0.012401113286614418},{"text":"Yeah.","start":379.255,"end":379.755,"sentiment":"neutral","sentiment_score":0.008822690695524216},{"text":"Yeah.","start":380.615,"end":381.115,"sentiment":"neutral","sentiment_score":0.01350611448287964},{"text":"Awesome.","start":397.22,"end":397.72,"sentiment":"positive","sentiment_score":0.5084273815155029}],"sentiment":"neutral","sentiment_score":0.11089583169668912,"num_words":5,"start":378.695,"end":397.72},{"sentences":[{"text":"And let's just give that a second to see if it 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handset restarting at the moment?","start":527.895,"end":530.23505,"sentiment":"neutral","sentiment_score":0.07650741888210177},{"text":"Awesome.","start":536.03,"end":536.53,"sentiment":"positive","sentiment_score":0.4812367856502533},{"text":"So that that's that's good news.","start":539.87,"end":541.63,"sentiment":"positive","sentiment_score":0.5313989122708639}],"sentiment":"neutral","sentiment_score":0.18112044327932855,"num_words":23,"start":488.97,"end":541.63},{"sentences":[{"text":"That means that we've got a level of control from the cloud.","start":541.63,"end":545.33,"sentiment":"positive","sentiment_score":0.3819071302811305},{"text":"So let's figure this out.","start":545.55,"end":547.97003,"sentiment":"neutral","sentiment_score":0.13922140449285508},{"text":"That's it.","start":592.27997,"end":592.76,"sentiment":"neutral","sentiment_score":-0.14236756414175034},{"text":"That means that it's trying to download 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moment?","start":737.82,"end":740.8,"sentiment":"neutral","sentiment_score":-0.008439791981469501},{"text":"Thanks.","start":758.035,"end":758.535,"sentiment":"neutral","sentiment_score":0.27341485023498535}],"sentiment":"neutral","sentiment_score":0.015835070415683414,"num_words":23,"start":671.835,"end":758.535},{"sentences":[{"text":"Yeah.","start":769.64996,"end":769.97,"sentiment":"neutral","sentiment_score":0.04720158129930496},{"text":"Look.","start":769.97,"end":770.37,"sentiment":"neutral","sentiment_score":0.04584567621350288},{"text":"May do.","start":770.37,"end":771.19,"sentiment":"neutral","sentiment_score":0.05585109256207943},{"text":"I did just push a firmware update to the phone.","start":771.73,"end":774.20996,"sentiment":"neutral","sentiment_score":0.029608588851988315},{"text":"Does it does it say anything about updating firmware on there?","start":774.20996,"end":777.565,"sentiment":"neutral","sentiment_score":-0.003216127103025263}],"sentiment":"neutral","sentiment_score":0.01861831732094288,"num_words":25,"start":769.64996,"end":777.565},{"sentences":[{"text":"Damn.","start":782.42505,"end":782.92505,"sentiment":"neutral","sentiment_score":-0.16115276515483856},{"text":"Alright.","start":794.36005,"end":794.86005,"sentiment":"neutral","sentiment_score":0.01848297379910946},{"text":"How how would you have us jump onto the computer?","start":807.24506,"end":809.80505,"sentiment":"neutral","sentiment_score":0.008240287750959396},{"text":"What software do you normally work with?","start":809.80505,"end":812.065,"sentiment":"neutral","sentiment_score":0.0022326715822730747},{"text":"I could 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trying to upload?","start":840.315,"end":919.755,"sentiment":"neutral","sentiment_score":-0.024399669375270605},{"text":"Oh, good.","start":927.575,"end":928.23505,"sentiment":"neutral","sentiment_score":0.17216990888118744},{"text":"You're completely fine.","start":975.795,"end":979.795,"sentiment":"neutral","sentiment_score":0.16674019520481428},{"text":"Don't worry about it.","start":979.795,"end":980.59503,"sentiment":"neutral","sentiment_score":0.11995822191238403},{"text":"You're you're doing doing us a favor doing troubleshooting your side.","start":980.59503,"end":984.675,"sentiment":"neutral","sentiment_score":0.18642305447296662}],"sentiment":"neutral","sentiment_score":0.11356605482952935,"num_words":28,"start":840.315,"end":984.675},{"sentences":[{"text":"I appreciate 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man.","start":1028.4299,"end":1029.07,"sentiment":"neutral","sentiment_score":0.1056324914097786},{"text":"Yeah.","start":1029.07,"end":1029.39,"sentiment":"neutral","sentiment_score":0.14529815316200256},{"text":"Cool.","start":1029.39,"end":1029.89,"sentiment":"neutral","sentiment_score":0.18071408569812775},{"text":"What have you got there as an ID?","start":1032.59,"end":1034.77,"sentiment":"neutral","sentiment_score":0.031599805457517505}],"sentiment":"neutral","sentiment_score":0.06676966059756906,"num_words":19,"start":1023.23,"end":1034.77},{"sentences":[{"text":"Mhmm.","start":1038.105,"end":1038.605,"sentiment":"neutral","sentiment_score":0.012862153351306915},{"text":"Yes.","start":1041.545,"end":1042.045,"sentiment":"neutral","sentiment_score":0.02442753128707409},{"text":"Thank you very much.","start":1045.865,"end":1047.085,"sentiment":"positive","sentiment_score":0.37615131586790085},{"text":"And then it's just connecting slowly.","start":1050.89,"end":1053.4701,"sentiment":"neutral","sentiment_score":0.09515816966692607},{"text":"And what have you got as a password, please?","start":1057.8501,"end":1060.11,"sentiment":"neutral","sentiment_score":0.0320108218325509}],"sentiment":"neutral","sentiment_score":0.11433054107640471,"num_words":21,"start":1038.105,"end":1060.11},{"sentences":[{"text":"Yep.","start":1063.505,"end":1064.005,"sentiment":"neutral","sentiment_score":0.02434203028678894},{"text":"Thank you.","start":1071.665,"end":1072.485,"sentiment":"neutral","sentiment_score":0.22286660969257355},{"text":"Hey, Champion.","start":1077.7201,"end":1078.28,"sentiment":"neutral","sentiment_score":0.2405434399843216},{"text":"Thank you so much.","start":1078.28,"end":1079.26,"sentiment":"positive","sentiment_score":0.5035263225436211},{"text":"And 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much.","start":1109.0499,"end":1110.11,"sentiment":"positive","sentiment_score":0.5033962242305279},{"text":"Yep.","start":1117.37,"end":1117.87,"sentiment":"neutral","sentiment_score":0.09918689727783205}],"sentiment":"neutral","sentiment_score":0.2685283186535041,"num_words":9,"start":1089.4,"end":1117.87},{"sentences":[{"text":"Yep.","start":1133.865,"end":1134.365,"sentiment":"neutral","sentiment_score":0.09106134623289108},{"text":"Just like that?","start":1140.26,"end":1141.24,"sentiment":"neutral","sentiment_score":0.07786779354015987},{"text":"Champion.","start":1152.095,"end":1152.595,"sentiment":"neutral","sentiment_score":0.16631467640399933},{"text":"So I'm just gonna change it to AdminAdmin just to, you know, keep things keep things really easy.","start":1152.815,"end":1160.4349,"sentiment":"neutral","sentiment_score":0.2630700495921903},{"text":"So Now why is that's not working.","start":1167.66,"end":1186.5951,"sentiment":"neutral","sentiment_score":-0.3090688671384539}],"sentiment":"neutral","sentiment_score":0.10209194086492061,"num_words":30,"start":1133.865,"end":1186.5951},{"sentences":[{"text":"Sorry.","start":1213.735,"end":1214.135,"sentiment":"neutral","sentiment_score":-0.2513113021850586},{"text":"Just checking a couple of things up here.","start":1214.135,"end":1216.0751,"sentiment":"neutral","sentiment_score":-0.1020517093129456},{"text":"Do you see anything come up on the screen there about updating firmware or an option option to update firmware?","start":1234.1951,"end":1240.935,"sentiment":"neutral","sentiment_score":-0.048841175716370346},{"text":"Okay.","start":1242.915,"end":1243.415,"sentiment":"neutral","sentiment_score":-0.07844168692827225},{"text":"Okay.","start":1260.435,"end":1260.915,"sentiment":"neutral","sentiment_score":0.22595039010047913}],"sentiment":"neutral","sentiment_score":-0.06119483186592979,"num_words":31,"start":1213.735,"end":1260.915},{"sentences":[{"text":"Thanks, because it's if if because it has this in here, I can tell that it's definitely talking to Grandstream's server, which is good.","start":1260.915,"end":1280.51,"sentiment":"positive","sentiment_score":0.44318224551777047},{"text":"Let's have a look here.","start":1284.41,"end":1285.79,"sentiment":"neutral","sentiment_score":0.11766248941421509},{"text":"Okay.","start":1288.865,"end":1289.345,"sentiment":"neutral","sentiment_score":0.05848412960767746},{"text":"Find network.","start":1289.345,"end":1290.405,"sentiment":"neutral","sentiment_score":0.052598340436816216},{"text":"Yeah.","start":1301.73,"end":1302.0499,"sentiment":"neutral","sentiment_score":0.04826394468545914}],"sentiment":"positive","sentiment_score":0.346564578626192,"num_words":33,"start":1260.915,"end":1302.0499},{"sentences":[{"text":"I'll pay 2 Just quickly grab this.","start":1302.0499,"end":1336.94,"sentiment":"neutral","sentiment_score":0.0763938312551805},{"text":"And then I hit okay.","start":1337.96,"end":1339.26,"sentiment":"neutral","sentiment_score":0.07828427702188492},{"text":"Oh, we'll give it a sec couple of secs to download this.","start":1342.84,"end":1345.6599,"sentiment":"neutral","sentiment_score":0.11002750260134538},{"text":"Yeah.","start":1376.085,"end":1376.405,"sentiment":"neutral","sentiment_score":-0.0017481129616498947},{"text":"What?","start":1376.405,"end":1376.905,"sentiment":"neutral","sentiment_score":-0.02238750085234642}],"sentiment":"neutral","sentiment_score":0.08547587004991677,"num_words":26,"start":1302.0499,"end":1376.905},{"sentences":[{"text":"Yeah.","start":1384.645,"end":1384.8049,"sentiment":"neutral","sentiment_score":-0.027017099782824516},{"text":"Oops.","start":1384.8049,"end":1385.125,"sentiment":"neutral","sentiment_score":-0.04744276404380798},{"text":"Sorry.","start":1385.125,"end":1385.605,"sentiment":"neutral","sentiment_score":-0.07318247109651566},{"text":"Ian was just asking what my my role is or relation.","start":1385.605,"end":1388.505,"sentiment":"neutral","sentiment_score":-0.03820471093058586},{"text":"Yep.","start":1396.7,"end":1397.2,"sentiment":"neutral","sentiment_score":0.1555439531803131}],"sentiment":"neutral","sentiment_score":-0.0274900134652853,"num_words":15,"start":1384.645,"end":1397.2},{"sentences":[{"text":"I end up getting a lot of the the the funky requests, but then I have to figure out how we can deliver on them.","start":1420.26,"end":1427.1599,"sentiment":"neutral","sentiment_score":0.07317609012126923},{"text":"Yeah.","start":1436.8049,"end":1437.3049,"sentiment":"neutral","sentiment_score":0.06104631721973419},{"text":"You you you speak my language, and then you've also gotta make gotta make sure that you're catering for everyone.","start":1439.205,"end":1448.49,"sentiment":"neutral","sentiment_score":0.08024661783128977},{"text":"Because otherwise, you make one change for one person that works a 100% how they want, and you've just broken it for five other people.","start":1448.5499,"end":1455.9299,"sentiment":"neutral","sentiment_score":0.08719355002045631},{"text":"Yeah.","start":1462.405,"end":1462.905,"sentiment":"neutral","sentiment_score":0.11277611553668976}],"sentiment":"neutral","sentiment_score":0.08038883045729664,"num_words":72,"start":1420.26,"end":1462.905},{"sentences":[{"text":"Yeah.","start":1468.165,"end":1468.485,"sentiment":"neutral","sentiment_score":0.10354410111904144},{"text":"It's it's alright.","start":1468.485,"end":1470.425,"sentiment":"neutral","sentiment_score":0.18467587232589722},{"text":"Part of the fun.","start":1471.285,"end":1472.425,"sentiment":"positive","sentiment_score":0.36205722391605377},{"text":"So in just a second, we've got that firmware there.","start":1475.31,"end":1482.8301,"sentiment":"neutral","sentiment_score":0.06671439930796623},{"text":"We're gonna go to upload.","start":1482.8301,"end":1486.475,"sentiment":"neutral","sentiment_score":0.057931138575077055}],"sentiment":"neutral","sentiment_score":0.13315653477026068,"num_words":23,"start":1468.165,"end":1486.475},{"sentences":[{"text":"Uh-huh.","start":1489.415,"end":1489.895,"sentiment":"neutral","sentiment_score":0.0064185671508312225},{"text":"We're trying.","start":1489.895,"end":1490.635,"sentiment":"neutral","sentiment_score":0.01585487462580204},{"text":"So we'll just quickly update the firmware here, and then let's see how we go.","start":1516.985,"end":1524.125,"sentiment":"neutral","sentiment_score":0.04328633804495136},{"text":"Potentially, I yeah.","start":1528.44,"end":1531.7999,"sentiment":"neutral","sentiment_score":-0.10427493353684743},{"text":"There's no no quick fix here or no easy fix on this.","start":1531.7999,"end":1534.6799,"sentiment":"neutral","sentiment_score":-0.28023771320780116}],"sentiment":"neutral","sentiment_score":-0.09055315066749851,"num_words":33,"start":1489.415,"end":1534.6799},{"sentences":[{"text":"But I wanna see if I wanted to see if this is going to be the actual one of the causes.","start":1534.6799,"end":1539.5,"sentiment":"neutral","sentiment_score":-0.20060701313472928},{"text":"So let's see.","start":1544.1951,"end":1545.015,"sentiment":"neutral","sentiment_score":-0.007531269453465939},{"text":"Perfect.","start":1551.4751,"end":1551.9751,"sentiment":"positive","sentiment_score":0.5197952389717102},{"text":"Of course.","start":1560.41,"end":1560.89,"sentiment":"neutral","sentiment_score":-0.001818053424358368},{"text":"Yeah.","start":1560.89,"end":1561.39,"sentiment":"neutral","sentiment_score":0.014227230101823808}],"sentiment":"neutral","sentiment_score":-0.13231981149874628,"num_words":28,"start":1534.6799,"end":1561.39},{"sentences":[{"text":"Okay.","start":1581.025,"end":1581.425,"sentiment":"neutral","sentiment_score":0.007036854978650808},{"text":"On the main number?","start":1581.425,"end":1582.5651,"sentiment":"neutral","sentiment_score":0.003251710324548185},{"text":"510, 20, a hundred, a thousand.","start":1587.31,"end":1590.13,"sentiment":"neutral","sentiment_score":-0.011693620084164044},{"text":"Yeah.","start":1592.8301,"end":1593.0701,"sentiment":"neutral","sentiment_score":0.024660805240273476},{"text":"Yeah.","start":1593.0701,"end":1593.2301,"sentiment":"neutral","sentiment_score":0.02181660383939743}],"sentiment":"neutral","sentiment_score":-0.000280047319113062,"num_words":13,"start":1581.025,"end":1593.2301},{"sentences":[{"text":"Yeah.","start":1593.2301,"end":1593.4701,"sentiment":"neutral","sentiment_score":0.018693234771490097},{"text":"That was sorry.","start":1593.4701,"end":1596.13,"sentiment":"neutral","sentiment_score":-0.028450310851136845},{"text":"No.","start":1602.645,"end":1602.885,"sentiment":"neutral","sentiment_score":-0.20620644092559817},{"text":"No.","start":1602.885,"end":1603.205,"sentiment":"neutral","sentiment_score":-0.23729050159454343},{"text":"Not at all.","start":1603.205,"end":1603.845,"sentiment":"neutral","sentiment_score":-0.2579418619473775}],"sentiment":"neutral","sentiment_score":-0.1426644695715772,"num_words":9,"start":1593.2301,"end":1603.845},{"sentences":[{"text":"There's there's no limits behind the scenes on here that it's all all good.","start":1603.845,"end":1609.705,"sentiment":"neutral","sentiment_score":-0.08847819667841707},{"text":"It's definitely a good question on your behalf, though.","start":1611.925,"end":1614.265,"sentiment":"neutral","sentiment_score":0.17516524179114235},{"text":"Of course.","start":1628.935,"end":1629.5951,"sentiment":"neutral","sentiment_score":-0.033459256403148174},{"text":"Yeah.","start":1632.4551,"end":1632.9551,"sentiment":"neutral","sentiment_score":0.02777569368481636},{"text":"Awesome.","start":1638.535,"end":1639.035,"sentiment":"positive","sentiment_score":0.351803719997406}],"sentiment":"neutral","sentiment_score":0.0240908638332729,"num_words":27,"start":1603.845,"end":1639.035},{"sentences":[{"text":"You have been logged out.","start":1644.15,"end":1645.69,"sentiment":"neutral","sentiment_score":0.2037212073802948},{"text":"Please wait a moment while you sign that date.","start":1646.3099,"end":1648.8099,"sentiment":"neutral","sentiment_score":0.08786676244603263},{"text":"It kicks it kicks me out the initial time.","start":1661.205,"end":1667.125,"sentiment":"neutral","sentiment_score":-0.25234537447492283},{"text":"I'm just saying I don't think it's kicked me out the second time, which is good.","start":1667.125,"end":1670.51,"sentiment":"neutral","sentiment_score":-0.3027813667431474},{"text":"But now we've got to figure out why this isn't working.","start":1672.5701,"end":1675.39,"sentiment":"negative","sentiment_score":-0.3860876343467019}],"sentiment":"neutral","sentiment_score":-0.19106334634125233,"num_words":50,"start":1644.15,"end":1675.39},{"sentences":[{"text":"Let's see if that would that's what it needs.","start":1716.1951,"end":1718.775,"sentiment":"neutral","sentiment_score":-0.14922320346037546},{"text":"This time.","start":1721.715,"end":1722.535,"sentiment":"neutral","sentiment_score":-0.06643649190664291},{"text":"Yep.","start":1759.81,"end":1760.31,"sentiment":"neutral","sentiment_score":0.12135286629199982},{"text":"Doing good.","start":1761.17,"end":1762.2301,"sentiment":"neutral","sentiment_score":0.29292550683021545},{"text":"Let's see.","start":1778.8251,"end":1779.725,"sentiment":"neutral","sentiment_score":0.12037543579936028}],"sentiment":"neutral","sentiment_score":-0.03299544146284461,"num_words":16,"start":1716.1951,"end":1779.725},{"sentences":[{"text":"That would make sense.","start":1806.5449,"end":1807.765,"sentiment":"neutral","sentiment_score":0.10995505750179291},{"text":"At least it could be that.","start":1807.825,"end":1809.445,"sentiment":"neutral","sentiment_score":0.0228716346124808},{"text":"They that's fine.","start":1817.0,"end":1819.1,"sentiment":"neutral","sentiment_score":0.07980167120695114},{"text":"Have you got anything there showing that it's downloading on the screen?","start":1867.33,"end":1870.47,"sentiment":"neutral","sentiment_score":-0.08122304826974869},{"text":"Yeah.","start":1879.425,"end":1879.665,"sentiment":"neutral","sentiment_score":0.048024874180555344}],"sentiment":"neutral","sentiment_score":-0.00423833283667381,"num_words":26,"start":1806.5449,"end":1879.665},{"sentences":[{"text":"The time.","start":1879.665,"end":1880.405,"sentiment":"neutral","sentiment_score":0.03645421005785465},{"text":"Okay.","start":1885.425,"end":1885.905,"sentiment":"positive","sentiment_score":0.3435007631778717},{"text":"That's good.","start":1885.905,"end":1887.2051,"sentiment":"positive","sentiment_score":0.6206319332122803},{"text":"And did that little icon just kind of show up and then it disappeared?","start":1917.895,"end":1923.355,"sentiment":"neutral","sentiment_score":0.003374142838375909},{"text":"What's it look like?","start":1927.55,"end":1928.69,"sentiment":"neutral","sentiment_score":-0.028404681477695704}],"sentiment":"neutral","sentiment_score":0.06918662276280962,"num_words":23,"start":1879.665,"end":1928.69},{"sentences":[{"text":"Is it moving or is it static?","start":1932.11,"end":1933.89,"sentiment":"neutral","sentiment_score":-0.057308326342276165},{"text":"Okay.","start":1954.63,"end":1955.13,"sentiment":"neutral","sentiment_score":-0.004335276782512665},{"text":"Hi, Pam.","start":1982.5,"end":1983.32,"sentiment":"neutral","sentiment_score":0.004466284066438675},{"text":"Alright.","start":2004.395,"end":2004.715,"sentiment":"neutral","sentiment_score":0.0029407734982669353},{"text":"Is that what it's saying?","start":2004.715,"end":2006.75,"sentiment":"neutral","sentiment_score":0.007781552150845528}],"sentiment":"neutral","sentiment_score":-0.02216952867456712,"num_words":16,"start":1932.11,"end":2006.75},{"sentences":[{"text":"Enable public mode on the screen or what's it?","start":2006.75,"end":2009.25,"sentiment":"neutral","sentiment_score":-0.005916921292535133},{"text":"Gotcha.","start":2028.4049,"end":2028.9049,"sentiment":"neutral","sentiment_score":-0.07074056565761566},{"text":"Yeah.","start":2034.485,"end":2034.885,"sentiment":"neutral","sentiment_score":0.00523096788674593},{"text":"Look at it.","start":2034.885,"end":2039.17,"sentiment":"neutral","sentiment_score":0.010081109901269278},{"text":"Should.","start":2039.17,"end":2039.67,"sentiment":"neutral","sentiment_score":0.023353518918156624}],"sentiment":"neutral","sentiment_score":-0.004344336052114765,"num_words":15,"start":2006.75,"end":2039.67},{"sentences":[{"text":"What I'm doing right now is I'm just trying to simulate that your phone's asking for provisioning details.","start":2039.89,"end":2047.91,"sentiment":"neutral","sentiment_score":0.006619340791884396},{"text":"So let's go.","start":2050.13,"end":2051.59,"sentiment":"neutral","sentiment_score":0.01793046109378338},{"text":"Just checking if we can actually see if Okay.","start":2099.17,"end":2130.39,"sentiment":"neutral","sentiment_score":0.0016129091382026672},{"text":"Alright.","start":2237.7998,"end":2237.96,"sentiment":"neutral","sentiment_score":0.007245074957609177},{"text":"I'm still here just tinkering with some stuff I'm trying to find.","start":2237.96,"end":2240.94,"sentiment":"neutral","sentiment_score":-0.05320234224200249}],"sentiment":"neutral","sentiment_score":-0.010319240282961103,"num_words":43,"start":2039.89,"end":2240.94},{"sentences":[{"text":"Okay.","start":2282.755,"end":2283.075,"sentiment":"neutral","sentiment_score":0.2469724714756012},{"text":"So that works for sure.","start":2283.075,"end":2284.775,"sentiment":"positive","sentiment_score":0.3618686437606812},{"text":"Alright.","start":2329.82,"end":2330.32,"sentiment":"neutral","sentiment_score":0.1645394265651703},{"text":"Let's push restart.","start":2330.3801,"end":2331.4402,"sentiment":"neutral","sentiment_score":0.08892011145750682},{"text":"So weird.","start":2432.8252,"end":2433.5652,"sentiment":"neutral","sentiment_score":-0.02850392460823059}],"sentiment":"neutral","sentiment_score":0.2025506335000197,"num_words":12,"start":2282.755,"end":2433.5652},{"sentences":[{"text":"So even my my test website, the phone's not trying to this phone is not trying to send a ping to us.","start":2433.625,"end":2442.9302,"sentiment":"neutral","sentiment_score":-0.24725420265035195},{"text":"It's not trying to provision.","start":2449.7249,"end":2451.585,"sentiment":"neutral","sentiment_score":-0.21766539812088012},{"text":"Let's go here.","start":2459.49,"end":2460.8699,"sentiment":"neutral","sentiment_score":-0.052801707138617836},{"text":"Still factory reset.","start":2465.25,"end":2466.79,"sentiment":"neutral","sentiment_score":-0.10407900313536327},{"text":"Yeah.","start":2484.7852,"end":2485.2852,"sentiment":"neutral","sentiment_score":0.04004564881324768}],"sentiment":"neutral","sentiment_score":-0.20466223326237762,"num_words":34,"start":2433.625,"end":2485.2852},{"sentences":[{"text":"Definitely.","start":2485.745,"end":2486.245,"sentiment":"neutral","sentiment_score":0.10242977738380432},{"text":"Have you got anything phone subnet that you're using?","start":2489.2,"end":2495.7,"sentiment":"neutral","sentiment_score":0.027892068752812013},{"text":"The phones no.","start":2499.76,"end":2501.4402,"sentiment":"neutral","sentiment_score":-0.07379007091124852},{"text":"That looks good.","start":2501.4402,"end":2502.375,"sentiment":"neutral","sentiment_score":0.17380562921365103},{"text":"I've been saying is there anything block that could be blocking web traffic on your network, but there isn't, is there?","start":2502.855,"end":2508.875,"sentiment":"neutral","sentiment_score":-0.20836528674477622}],"sentiment":"neutral","sentiment_score":-0.10059907974524272,"num_words":37,"start":2485.745,"end":2508.875},{"sentences":[{"text":"Gotcha.","start":2519.22,"end":2519.72,"sentiment":"neutral","sentiment_score":-0.009066440165042875},{"text":"Okay.","start":2519.8599,"end":2520.3599,"sentiment":"neutral","sentiment_score":0.018333129584789276},{"text":"Is that doing anything interesting on the Yeah.","start":2752.0151,"end":2779.235,"sentiment":"neutral","sentiment_score":0.00867542892228812},{"text":"Okay.","start":2779.235,"end":2779.735,"sentiment":"neutral","sentiment_score":0.06796907633543015},{"text":"Can you leave that handset connected?","start":2789.5552,"end":2792.135,"sentiment":"neutral","sentiment_score":0.07639069048066933}],"sentiment":"neutral","sentiment_score":0.03558725529514691,"num_words":17,"start":2519.22,"end":2792.135},{"sentences":[{"text":"And I just wanna test something.","start":2796.01,"end":2797.71,"sentiment":"neutral","sentiment_score":0.13120180492599806},{"text":"So because it's connected up correctly with the, what do you call it, with the Grandstream remote provisioning server, I can actually let me just check.","start":2798.01,"end":2811.635,"sentiment":"neutral","sentiment_score":0.2095010168850422},{"text":"Yeah.","start":2813.615,"end":2813.6948,"sentiment":"neutral","sentiment_score":0.21553248167037964},{"text":"I can I can actually access that handset remotely?","start":2813.6948,"end":2816.755,"sentiment":"neutral","sentiment_score":0.20096934669547611},{"text":"So I can log in to it and I can factory reset no.","start":2817.055,"end":2820.895,"sentiment":"neutral","sentiment_score":0.11802312588462463}],"sentiment":"neutral","sentiment_score":0.1780508092181249,"num_words":55,"start":2796.01,"end":2820.895},{"sentences":[{"text":"Not factory reset it, but I can test out all sorts of stuff without needing to be on the computer to bug you.","start":2820.895,"end":2827.1902,"sentiment":"neutral","sentiment_score":0.10508686628030695},{"text":"Because I'm gonna go away and have a bit of bit of a tinker with this because I don't think I'm gonna get anywhere too quickly.","start":2831.49,"end":2837.175,"sentiment":"negative","sentiment_score":-0.4112879599516208},{"text":"And like you said, it's probably just a tick box that I need to play with and fix.","start":2837.175,"end":2841.8352,"sentiment":"negative","sentiment_score":-0.3430243415964974},{"text":"So what I can do is I'll log out a new computer.","start":2843.5752,"end":2848.5552,"sentiment":"neutral","sentiment_score":0.03897729547073444},{"text":"So that's all yours again.","start":2848.6152,"end":2850.0752,"sentiment":"neutral","sentiment_score":0.07200355604290962}],"sentiment":"neutral","sentiment_score":-0.16218073639486516,"num_words":84,"start":2820.895,"end":2850.0752},{"sentences":[{"text":"And just bear with me just to tick.","start":2851.1199,"end":2854.5,"sentiment":"neutral","sentiment_score":0.030989454593509436},{"text":"Can you still see the handset?","start":2855.1199,"end":2858.34,"sentiment":"neutral","sentiment_score":0.022497917835911114},{"text":"Is it currently restarting still?","start":2858.48,"end":2860.58,"sentiment":"neutral","sentiment_score":-0.018470022827386856},{"text":"Okay.","start":2866.2651,"end":2866.7651,"sentiment":"neutral","sentiment_score":-0.05776866897940636},{"text":"What's it trying to do?","start":2867.705,"end":2869.225,"sentiment":"neutral","sentiment_score":-0.052406038343906405}],"sentiment":"neutral","sentiment_score":-0.0011698332428932189,"num_words":25,"start":2851.1199,"end":2869.225},{"sentences":[{"text":"Is it trying to do anything?","start":2869.225,"end":2870.5251,"sentiment":"neutral","sentiment_score":-0.061739362155397735},{"text":"Okay.","start":2879.42,"end":2879.92,"sentiment":"neutral","sentiment_score":-0.09519405663013458},{"text":"Gotcha.","start":2883.18,"end":2883.68,"sentiment":"neutral","sentiment_score":-0.1030333936214447},{"text":"And because I can access that handset, I am in.","start":2905.1,"end":2912.54,"sentiment":"neutral","sentiment_score":0.1485210746526718},{"text":"So I can actually access this one remotely without you without you there, which is good because I can quickly go not quickly back and try and figure out what's causing this and not have to hold you up.","start":2912.54,"end":2925.4548,"sentiment":"neutral","sentiment_score":0.15476798084683907}],"sentiment":"neutral","sentiment_score":0.12197365572578028,"num_words":57,"start":2869.225,"end":2925.4548},{"sentences":[{"text":"So I'm gonna go away.","start":2927.915,"end":2929.355,"sentiment":"neutral","sentiment_score":-0.04566361606121063},{"text":"I'm gonna keep having a look at this.","start":2929.355,"end":2930.97,"sentiment":"neutral","sentiment_score":-0.06813118467107415},{"text":"I'm gonna see what I can figure out.","start":2931.53,"end":2935.13,"sentiment":"neutral","sentiment_score":-0.07960939966142178},{"text":"Is the handset in a location where it's gonna bug you if I restart it even at, like, 2AM or something?","start":2935.13,"end":2940.65,"sentiment":"neutral","sentiment_score":-0.18646937750634693},{"text":"It's not perfect.","start":2940.65,"end":2945.465,"sentiment":"neutral","sentiment_score":0.024387642741203308}],"sentiment":"neutral","sentiment_score":-0.11673192787501548,"num_words":45,"start":2927.915,"end":2945.465},{"sentences":[{"text":"Okay.","start":2945.465,"end":2945.965,"sentiment":"neutral","sentiment_score":0.10191643238067628},{"text":"Just because I'm I'm in The US.","start":2946.345,"end":2948.2651,"sentiment":"neutral","sentiment_score":0.020407021843961308},{"text":"So I'm in New York time zone.","start":2948.2651,"end":2950.2651,"sentiment":"neutral","sentiment_score":-0.00026781822089105844},{"text":"So I may end up working on this at some stupid o'clock for Australia, and I don't wanna don't wanna bug you too much.","start":2950.2651,"end":2957.91,"sentiment":"neutral","sentiment_score":-0.13788410602137446},{"text":"Yeah.","start":2964.0698,"end":2964.39,"sentiment":"neutral","sentiment_score":0.01471794955432415}],"sentiment":"neutral","sentiment_score":-0.07629024343041238,"num_words":40,"start":2945.465,"end":2964.39},{"sentences":[{"text":"I know.","start":2964.39,"end":2964.7898,"sentiment":"neutral","sentiment_score":-0.014217900112271309},{"text":"It's almost 9PM over here.","start":2964.7898,"end":2966.95,"sentiment":"neutral","sentiment_score":-0.006257826648652554},{"text":"So it's it's it's alright.","start":2966.95,"end":2968.65,"sentiment":"neutral","sentiment_score":0.005997840873897075},{"text":"I just wanna I'm literally gonna go through this line by line up next to my test phone and trying to compare the pair and see where there's a where there's something a bit a bit 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there.","start":2994.25,"end":2994.81,"sentiment":"neutral","sentiment_score":0.1858000010251999},{"text":"Bye.","start":2994.81,"end":2995.31,"sentiment":"neutral","sentiment_score":0.2104011029005051}],"sentiment":"neutral","sentiment_score":0.2963943323120475,"num_words":8,"start":2990.0898,"end":2995.31},{"sentences":[{"text":"That's fine.","start":2995.45,"end":2996.136,"sentiment":"neutral","sentiment_score":0.15524233877658844}],"sentiment":"neutral","sentiment_score":0.15524233877658844,"num_words":2,"start":2995.45,"end":2996.136}]}}]},{"alternatives":[{"transcript":"Hey, Dan. How are you? All good. So I'm passing in now. Okay? Yep. Hey, Ian. We have Dan on the guy on the line as well. And, yeah, he'll look after all the back end stuff. So Dan, over to you. I'm good. Thank you. Good. Now I got a couple of things I need to do which I can't I haven't I haven't achieved by myself. The first one is the what is it called? Setting up the phones. The the login to the phones and things. Yeah. I can get the hot desking, but I've gotta do the the provisioning. It won't let me do that, so I don't know how to do that. That's one thing. The other thing is to set up the voice mail and how to how to set up the voice mail and how to retrieve the voice mail. Call pickup, I need to be able to call pickup on the phones. The the the the some of the basic things and just setting up the incoming call setup. That's the only thing, which I can't do it. I can't test at the moment because I'm not on-site. I'm I'm basically at home. So I've got I've I've got four phones here. Yes. I've got the MAC address. I've I've I've inserted in into the the power x interface thing. I've set put those four phones in there, so they're in there in in devices. There's four four devices set up there. The the one at the top, the 92, dude. That's I've got I've got it set up here. Okay. I've got the serial number. I've got the phone in front of me. I can it's 353 05E BE8 22. Yes. Okay. Let's do that. So I've done this I've done this a few times, actually. Okay. Where do we find the factory reef? Okay. I've got I've got it now. I've got it now. Okay. Okay. Because what I find I I went on basically YouTube and looked at the things to do, but every time I did it, it it didn't work. I had the login screen. I think I could do that, but it wouldn't it wouldn't register. So so Yeah. Basically, that's what I wanna do. I wanna get be able to get into it, set it up, and and what I've done so far before this provisioning thing is I've basically just programmed each extension up by itself. Went around and just individually programmed them. And then worried about the hot desking later, but it's there's there's a crossover here somewhere that's I'm gonna have to probably do it all and start do it all again. So that's all. Okay. I've got a phone up. I'm doing nothing here. No. It's just sitting here with a nothing at all. I might I'm I'm sort of babysitting just today. That's why I'm at home. So I'm gonna get called away. Just bear with me. Hang on a sec. What's wrong? What do you want? We'll start with this one. We'll start with this one. And then we'll do the next one later. And leave it on here and don't touch it. What they do is they they change the channels and then nothing works. Okay. Bye. Yes. I can't wait back to where we were before. It's sitting there. No account. I've got a symbol on just came up on the screen. Looks like it's a downloading symbol. It's gone. Not assuming it's doing it again. It's the I'm trying to download something. No. Nothing. I've got a couple of in the middle of this in the middle of the top line, I've got a couple of symbols, a couple of dashes and things like that, but that's about it. All I've got on the screen is the no account, the dashes in the middle, the time, and the bottom left hand side, I've got history, which is pretty much. In the the middle of the top line. I've got no accounts. That's where they are. They're going they're going there. So I'll send it off. You gotta watch it for a while, then I'll I'll come down and we'll change it. K? You know, you got the toilet, you got the toilet. You're probably Hang on. Give me a sec. Yes. I can give you if you if you look like I can actually let you go coming to me computer and break the connect to it if you wanna do it that way. No. Well, I've got now I've still got no account. Nothing nothing in the lines in the middle now. The time, which is not right anyway, and history in the bottom. So Will you tell me what you've got, and I'll tell you what I've I can hide them up on the computer. We do. No. No. You tell me what else if I've got it. I think maybe try AnyDesk would be easier straight away or Yeah. Yeah. AnyDesk. Hang on. I'll go let me see if I get any disk on this one. Any disk. Okay. Any discerning? Let's see what we got. I wouldn't need it. Why does it keep coming up with that same view? I don't have to leave it. Let me do what I wanna do. I'm sure I got any debt going in. I have got any debt going in. Why does the one come off of that? Okay. Okay. You're gonna have to bear with me. I'm not not that electric with all this stuff. So Okay. Actually, it's gonna be your office. Okay. I've got TeamViewer. That will work. Got an ID for you? Yeah. Sorry. Come again? Yeah. You can connect in straight away. Yeah. I got I got I got 909 372 010. I've got LowercaseHT X42HFN. Okay. You're there. Yeah. The phone the phone is connected to that. You just go into the I'll give you an IP address. Get back. IP address. The phone is one nine two one six eight dot twenty dot twenty twenty seven. Now the I got to because the default, I'll have to give you Admin. And the password is LowercaseZXPLowercaseCAE, Y7. Alright. Actually, I could've done that. Yep. Just like that. Yep. Should should come in and that should change the password. Yeah. That's fine. That's that's fine. That's No. I just on the on the phone itself, I've just got account. No account. The time is is in the top line and history in the bottom left hand corner. If I pick the phone up, it says account is not registered. Dismissed or it can pick it configure. That's all I've got on the phone. And you what are you what are you in to Harry? You're the the takeout. Yeah? Come again? No. Sorry. Go ahead. Dan is champ. He's a tech guru. He look after the back end self customization and development here. So all the feature request goes to them. Yeah. So so, basically, you'll pass it. I I put a quick request in. He he then you then pass it on to him and he does it then pass it back to you and you come back to me. Yeah. Exactly. Fair enough. Circle. We're making a circle. Yeah. Yeah. I I know what you're saying. I've had had that over the years with different purchase. And if everybody wants to do something different, then you gotta figure out how you're gonna do it. Everything's everything's on a straight line. There's a few tangents along the way. Yes. Yes. I agree with that one. That's true. Yes. I know where that I definitely know where that's coming from. Yeah. This is only doing the one fine, isn't it? So we gotta do if this is the case, we're gonna have to do this every fine. Or is there Okay. I can see the firmware update on the phone going through. And what what was this? I've got a question. Okay. Incoming calls. Okay. We we're using because it's the ISDN in dial range, they use the the the the main number is 2000. How how how many calls instantaneous calls can we have on that? Yep. They got they're not okay. I I can no. That's alright. That's alright. Because because it's an extension because it's an extension number, I was worried that it may only limit the number of calls, but you're saying it's fine. Okay. Okay. Network starting. Because they got on ramp they got an on ramp 10. It's a doctor surgery, and they get flooded that all those 10 calls are coming at certain times of the day. Is it late o'clock in the morning? I get bombarded with calls. Okay. It's it's downloaded. It's back to where we were before. Are you still in the phone? It's didn't kick yet? You have to do a reboot of the phone to to to to take it? Okay. It's rebooting the phone. No. It's just normal screen. I've got a little symbol loading there before on the screen. Let's see at the time, which made slides connected. No. It's still there. It's static. It's just beside the time. No. It's not moving. It may be you you you download thing with but it's not definitely not moving. But it's not in the same spot of what the download was. It's it's more to the right hand side of the screen at the top line beside the time. In front of the time, actually. I got a phone. Tell me what that symbol means. Oh, it's a box. Oh, I forgot what the symbol's saying. Yeah. When I was playing with these it's just it's gone now. One of the things that they asked me to do thing was enable public mode. I don't think that if that's an issue. No. No. No. That that was that was what I when I was playing it, I was just referencing that when I was playing with these and I looked at the YouTube videos, they said you've gotta, you know, either enable public mode on the phone. And when I did that, it came up with login and thing on the phone. So I'm just threw that out there just just in case it it may mean something. That's right. That's right. I realized I didn't see seven. Watching TV. It was there. It's taking me there. Where'd the Grisecap? Yeah? Yeah. And your black Jeep? Yeah. Okay. So it's gotcha. It's one of these ones that it'll be something simple like a little box somewhere, but it's not I can't I haven't found it yet. Well, this this is I'm basically sitting at home. I've got a Internet connection. I've got a a dumb POE switch, and that's everything plugged into that. It's it's just changed the changed something up. Changed the wall paper on the phone. It's at the time it's kept all the data from the phone But it never before. It's lit it's lit it up. Account is not registered. No. It's basically the same as what it's called. Okay. Okay. Yep. Yep. No. No. It's not. No. It's just sitting there. The icon just came up. It's trying to download something. The little lines on the screen, but that's it. Okay. Okay. Beautiful. No. No. No. I'll just I'll just leave it there where it is. Everything's fine. Well, it's 11:00 basically, 11:00 in the morning over here. So Yeah. Okay. I'll leave with you. All good, sir. Then let me know if you need any help. Okay. And yeah. And then we'll wait for your call. Okay? Yeah. Okay. We'll do it that way. Thanks, both. Okay. Okay. Bye. Thank thank you. Thank you. Cheers. 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Dan. How are you? All good. So I'm passing in now. Okay?\n\nYep. Hey, Ian. We have Dan on the guy on the line as well. And, yeah, he'll look after all the back end stuff. So Dan, over to you.\n\nI'm good. Thank you. Good. Now I got a couple of things I need to do which I can't I haven't I haven't achieved by myself. The first one is the what is it called?\n\nSetting up the phones. The the login to the phones and things. Yeah. I can get the hot desking, but I've gotta do the the provisioning. It won't let me do that, so I don't know how to do that.\n\nThat's one thing. The other thing is to set up the voice mail and how to how to set up the voice mail and how to retrieve the voice mail. Call pickup, I need to be able to call pickup on the phones. The the the the some of the basic things and just setting up the incoming call setup. That's the only thing, which I can't do it.\n\nI can't test at the moment because I'm not on-site. I'm I'm basically at home. So I've got I've I've got four phones here. Yes. I've got the MAC address.\n\nI've I've I've inserted in into the the power x interface thing. I've set put those four phones in there, so they're in there in in devices. There's four four devices set up there. The the one at the top, the 92, dude. That's I've got I've got it set up here.\n\nOkay. I've got the serial number. I've got the phone in front of me. I can it's 353 05E BE8 22. Yes.\n\nOkay. Let's do that. So I've done this I've done this a few times, actually. Okay. Where do we find the factory reef?\n\nOkay. I've got I've got it now. I've got it now. Okay. Okay.\n\nBecause what I find I I went on basically YouTube and looked at the things to do, but every time I did it, it it didn't work. I had the login screen. I think I could do that, but it wouldn't it wouldn't register. So so Yeah. Basically, that's what I wanna do.\n\nI wanna get be able to get into it, set it up, and and what I've done so far before this provisioning thing is I've basically just programmed each extension up by itself. Went around and just individually programmed them. And then worried about the hot desking later, but it's there's there's a crossover here somewhere that's I'm gonna have to probably do it all and start do it all again. So that's all. Okay.\n\nI've got a phone up. I'm doing nothing here. No. It's just sitting here with a nothing at all. I might I'm I'm sort of babysitting just today.\n\nThat's why I'm at home. So I'm gonna get called away. Just bear with me. Hang on a sec. What's wrong?\n\nWhat do you want? We'll start with this one. We'll start with this one. And then we'll do the next one later. And leave it on here and don't touch it.\n\nWhat they do is they they change the channels and then nothing works. Okay. Bye. Yes. I can't wait back to where we were before.\n\nIt's sitting there. No account. I've got a symbol on just came up on the screen. Looks like it's a downloading symbol. It's gone.\n\nNot assuming it's doing it again. It's the I'm trying to download something. No. Nothing. I've got a couple of in the middle of this in the middle of the top line, I've got a couple of symbols, a couple of dashes and things like that, but that's about it.\n\nAll I've got on the screen is the no account, the dashes in the middle, the time, and the bottom left hand side, I've got history, which is pretty much. In the the middle of the top line. I've got no accounts. That's where they are. They're going they're going there.\n\nSo I'll send it off. You gotta watch it for a while, then I'll I'll come down and we'll change it. K? You know, you got the toilet, you got the toilet. You're probably Hang on.\n\nGive me a sec. Yes. I can give you if you if you look like I can actually let you go coming to me computer and break the connect to it if you wanna do it that way. No. Well, I've got now I've still got no account.\n\nNothing nothing in the lines in the middle now. The time, which is not right anyway, and history in the bottom. So Will you tell me what you've got, and I'll tell you what I've I can hide them up on the computer. We do. No.\n\nNo. You tell me what else if I've got it. I think maybe try AnyDesk would be easier straight away or Yeah. Yeah. AnyDesk.\n\nHang on. I'll go let me see if I get any disk on this one. Any disk. Okay. Any discerning?\n\nLet's see what we got. I wouldn't need it. Why does it keep coming up with that same view? I don't have to leave it. Let me do what I wanna do.\n\nI'm sure I got any debt going in. I have got any debt going in. Why does the one come off of that? Okay. Okay.\n\nYou're gonna have to bear with me. I'm not not that electric with all this stuff. So Okay. Actually, it's gonna be your office. Okay.\n\nI've got TeamViewer. That will work. Got an ID for you? Yeah. Sorry.\n\nCome again? Yeah. You can connect in straight away. Yeah. I got I got I got 909 372 010.\n\nI've got LowercaseHT X42HFN. Okay. You're there. Yeah. The phone the phone is connected to that.\n\nYou just go into the I'll give you an IP address. Get back. IP address. The phone is one nine two one six eight dot twenty dot twenty twenty seven. Now the I got to because the default, I'll have to give you Admin.\n\nAnd the password is LowercaseZXPLowercaseCAE, Y7. Alright. Actually, I could've done that. Yep. Just like that.\n\nYep. Should should come in and that should change the password. Yeah. That's fine. That's that's fine.\n\nThat's No. I just on the on the phone itself, I've just got account. No account. The time is is in the top line and history in the bottom left hand corner. If I pick the phone up, it says account is not registered.\n\nDismissed or it can pick it configure. That's all I've got on the phone. And you what are you what are you in to Harry? You're the the takeout. Yeah?\n\nCome again? No. Sorry. Go ahead. Dan is champ.\n\nHe's a tech guru. He look after the back end self customization and development here. So all the feature request goes to them. Yeah. So so, basically, you'll pass it.\n\nI I put a quick request in. He he then you then pass it on to him and he does it then pass it back to you and you come back to me. Yeah. Exactly. Fair enough.\n\nCircle. We're making a circle. Yeah. Yeah. I I know what you're saying.\n\nI've had had that over the years with different purchase. And if everybody wants to do something different, then you gotta figure out how you're gonna do it. Everything's everything's on a straight line. There's a few tangents along the way. Yes.\n\nYes. I agree with that one. That's true. Yes. I know where that I definitely know where that's coming from.\n\nYeah. This is only doing the one fine, isn't it? So we gotta do if this is the case, we're gonna have to do this every fine. Or is there Okay. I can see the firmware update on the phone going through.\n\nAnd what what was this? I've got a question. Okay. Incoming calls. Okay.\n\nWe we're using because it's the ISDN in dial range, they use the the the the main number is 2000. How how how many calls instantaneous calls can we have on that? Yep. They got they're not okay. I I can no.\n\nThat's alright. That's alright. Because because it's an extension because it's an extension number, I was worried that it may only limit the number of calls, but you're saying it's fine. Okay. Okay.\n\nNetwork starting. Because they got on ramp they got an on ramp 10. It's a doctor surgery, and they get flooded that all those 10 calls are coming at certain times of the day. Is it late o'clock in the morning? I get bombarded with calls.\n\nOkay. It's it's downloaded. It's back to where we were before. Are you still in the phone? It's didn't kick yet?\n\nYou have to do a reboot of the phone to to to to take it? Okay. It's rebooting the phone. No. It's just normal screen.\n\nI've got a little symbol loading there before on the screen. Let's see at the time, which made slides connected. No. It's still there. It's static.\n\nIt's just beside the time. No. It's not moving. It may be you you you download thing with but it's not definitely not moving. But it's not in the same spot of what the download was.\n\nIt's it's more to the right hand side of the screen at the top line beside the time. In front of the time, actually. I got a phone. Tell me what that symbol means. Oh, it's a box.\n\nOh, I forgot what the symbol's saying. Yeah. When I was playing with these it's just it's gone now. One of the things that they asked me to do thing was enable public mode. I don't think that if that's an issue.\n\nNo. No. No. That that was that was what I when I was playing it, I was just referencing that when I was playing with these and I looked at the YouTube videos, they said you've gotta, you know, either enable public mode on the phone. And when I did that, it came up with login and thing on the phone.\n\nSo I'm just threw that out there just just in case it it may mean something. That's right. That's right. I realized I didn't see seven. Watching TV.\n\nIt was there. It's taking me there. Where'd the Grisecap? Yeah? Yeah.\n\nAnd your black Jeep? Yeah. Okay. So it's gotcha. It's one of these ones that it'll be something simple like a little box somewhere, but it's not I can't I haven't found it yet.\n\nWell, this this is I'm basically sitting at home. I've got a Internet connection. I've got a a dumb POE switch, and that's everything plugged into that. It's it's just changed the changed something up. Changed the wall paper on the phone.\n\nIt's at the time it's kept all the data from the phone But it never before. It's lit it's lit it up. Account is not registered. No. It's basically the same as what it's called.\n\nOkay. Okay. Yep. Yep. No.\n\nNo. It's not. No. It's just sitting there. The icon just came up.\n\nIt's trying to download something. The little lines on the screen, but that's it. Okay. Okay. Beautiful.\n\nNo. No. No. I'll just I'll just leave it there where it is. Everything's fine.\n\nWell, it's 11:00 basically, 11:00 in the morning over here. So Yeah. Okay. I'll leave with you. All good, sir.\n\nThen let me know if you need any help. Okay. And yeah. And then we'll wait for your call. Okay?\n\nYeah. Okay. We'll do it that way. Thanks, both. Okay.\n\nOkay. Bye. Thank thank you. Thank you. Cheers.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey, Dan.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.08251015096902847},{"text":"How are you?","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.13113185515006384},{"text":"All good.","start":7.44,"end":8.16,"sentiment":"positive","sentiment_score":0.43005916476249695},{"text":"So I'm passing in now.","start":8.16,"end":10.0,"sentiment":"neutral","sentiment_score":0.19164601862430572},{"text":"Okay?","start":10.0,"end":10.5,"sentiment":"neutral","sentiment_score":0.09866388887166976}],"sentiment":"neutral","sentiment_score":0.19041755222357237,"num_words":13,"start":1.76,"end":10.5},{"sentences":[{"text":"Yep.","start":13.84,"end":14.34,"sentiment":"neutral","sentiment_score":0.08914562314748764},{"text":"Hey, Ian.","start":27.605,"end":28.244999,"sentiment":"neutral","sentiment_score":0.08894045650959015},{"text":"We have Dan on the guy on the line as well.","start":28.244999,"end":30.564999,"sentiment":"neutral","sentiment_score":0.10733074017546394},{"text":"And, yeah, he'll look after all the back end stuff.","start":30.564999,"end":33.43,"sentiment":"neutral","sentiment_score":0.07485609166324139},{"text":"So Dan, over to you.","start":33.43,"end":34.73,"sentiment":"neutral","sentiment_score":0.06227447986602783}],"sentiment":"neutral","sentiment_score":0.08646889634687326,"num_words":29,"start":13.84,"end":34.73},{"sentences":[{"text":"I'm good.","start":38.07,"end":38.55,"sentiment":"positive","sentiment_score":0.47568410634994507},{"text":"Thank you.","start":38.55,"end":39.11,"sentiment":"positive","sentiment_score":0.618415504693985},{"text":"Good.","start":39.11,"end":39.61,"sentiment":"positive","sentiment_score":0.47053223848342896},{"text":"Now I got a couple of things I need to do which I can't I haven't I haven't achieved by myself.","start":40.39,"end":48.195,"sentiment":"neutral","sentiment_score":-0.02892895681517465},{"text":"The first one is the what is it called?","start":48.495003,"end":55.155,"sentiment":"neutral","sentiment_score":-0.009092325655122599}],"sentiment":"neutral","sentiment_score":0.05626835533018623,"num_words":35,"start":38.07,"end":55.155},{"sentences":[{"text":"Setting up the phones.","start":56.335,"end":57.475,"sentiment":"neutral","sentiment_score":-0.00035704916808754206},{"text":"The the login to the phones and things.","start":58.11,"end":60.850002,"sentiment":"neutral","sentiment_score":0.000333675881847739},{"text":"Yeah.","start":63.87,"end":64.11,"sentiment":"neutral","sentiment_score":-0.020986005663871765},{"text":"I can get the hot desking, but I've gotta do the the provisioning.","start":64.11,"end":70.85,"sentiment":"neutral","sentiment_score":-0.10331821670899025},{"text":"It won't let me do that, so I don't know how to do that.","start":72.295006,"end":76.395004,"sentiment":"neutral","sentiment_score":-0.16184232330748013}],"sentiment":"neutral","sentiment_score":-0.09071685347007588,"num_words":40,"start":56.335,"end":76.395004},{"sentences":[{"text":"That's one thing.","start":77.335,"end":78.395004,"sentiment":"neutral","sentiment_score":-0.012643039847413698},{"text":"The other thing is to set up the voice mail and how to how to set up the voice mail and how to retrieve the voice mail.","start":78.935005,"end":86.715004,"sentiment":"neutral","sentiment_score":0.0028805715825270723},{"text":"Call pickup, I need to be able to call pickup on the phones.","start":90.5,"end":93.96,"sentiment":"neutral","sentiment_score":0.0044704381233224505},{"text":"The the the the some of the basic things and just setting up the incoming call setup.","start":97.06,"end":102.18,"sentiment":"neutral","sentiment_score":-0.002298975911210565},{"text":"That's the only thing, which I can't do it.","start":102.18,"end":104.255,"sentiment":"neutral","sentiment_score":-0.14344963762495253}],"sentiment":"neutral","sentiment_score":-0.01785749739602856,"num_words":69,"start":77.335,"end":104.255},{"sentences":[{"text":"I can't test at the moment because I'm not on-site.","start":104.255,"end":106.814995,"sentiment":"neutral","sentiment_score":-0.1747879773378372},{"text":"I'm I'm basically at home.","start":106.814995,"end":108.575,"sentiment":"neutral","sentiment_score":-0.07940886169672012},{"text":"So I've got I've I've got four phones here.","start":108.575,"end":114.515,"sentiment":"neutral","sentiment_score":0.05563360535436206},{"text":"Yes.","start":124.37,"end":124.87,"sentiment":"neutral","sentiment_score":0.0337832048535347},{"text":"I've got the MAC address.","start":125.97,"end":127.090004,"sentiment":"neutral","sentiment_score":0.02152676321566105}],"sentiment":"neutral","sentiment_score":-0.05009348709136248,"num_words":30,"start":104.255,"end":127.090004},{"sentences":[{"text":"I've I've I've inserted in into the the power x interface thing.","start":127.090004,"end":134.235,"sentiment":"neutral","sentiment_score":0.02012859587557614},{"text":"I've set put those four phones in there, so they're in there in in devices.","start":134.235,"end":141.69499,"sentiment":"neutral","sentiment_score":0.008522324760754903},{"text":"There's four four devices set up there.","start":141.83499,"end":145.11,"sentiment":"neutral","sentiment_score":-0.001848600318356018},{"text":"The the one at the top, the 92, dude.","start":217.445,"end":220.10501,"sentiment":"neutral","sentiment_score":0.1030383672979143},{"text":"That's I've got I've got it set up here.","start":221.39,"end":223.41,"sentiment":"positive","sentiment_score":0.4040300812986162}],"sentiment":"neutral","sentiment_score":0.09461642032804846,"num_words":52,"start":127.090004,"end":223.41},{"sentences":[{"text":"Okay.","start":233.60501,"end":234.005,"sentiment":"neutral","sentiment_score":0.04769211634993553},{"text":"I've got the serial number.","start":234.005,"end":235.205,"sentiment":"neutral","sentiment_score":0.07218403220176697},{"text":"I've got the phone in front of me.","start":235.205,"end":236.66501,"sentiment":"neutral","sentiment_score":0.15763049200177193},{"text":"I can it's 353 05E BE8 22.","start":238.005,"end":252.93,"sentiment":"neutral","sentiment_score":0.02532149345747062},{"text":"Yes.","start":263.755,"end":264.255,"sentiment":"neutral","sentiment_score":0.11339758336544035}],"sentiment":"neutral","sentiment_score":0.08910473867912184,"num_words":22,"start":233.60501,"end":264.255},{"sentences":[{"text":"Okay.","start":299.855,"end":300.355,"sentiment":"neutral","sentiment_score":0.054837703704833984},{"text":"Let's do that.","start":301.055,"end":302.195,"sentiment":"neutral","sentiment_score":0.0944611132144928},{"text":"So I've done this I've done this a few times, actually.","start":303.775,"end":307.22,"sentiment":"neutral","sentiment_score":0.12448953498493541},{"text":"Okay.","start":312.16,"end":312.56,"sentiment":"neutral","sentiment_score":0.046176984906196594},{"text":"Where do we find the factory reef?","start":312.56,"end":314.74,"sentiment":"neutral","sentiment_score":0.03556943525161062}],"sentiment":"neutral","sentiment_score":0.08707691129782925,"num_words":23,"start":299.855,"end":314.74},{"sentences":[{"text":"Okay.","start":319.76498,"end":320.00497,"sentiment":"neutral","sentiment_score":0.07354409992694855},{"text":"I've got I've got it now.","start":320.00497,"end":321.125,"sentiment":"neutral","sentiment_score":0.11718982954819997},{"text":"I've got it now.","start":321.125,"end":322.10498,"sentiment":"neutral","sentiment_score":0.1785145066678524},{"text":"Okay.","start":324.485,"end":324.965,"sentiment":"neutral","sentiment_score":0.0912361592054367},{"text":"Okay.","start":324.965,"end":325.465,"sentiment":"neutral","sentiment_score":0.03018614836037159}],"sentiment":"neutral","sentiment_score":0.12401257011179741,"num_words":13,"start":319.76498,"end":325.465},{"sentences":[{"text":"Because what I find I I went on basically YouTube and looked at the things to do, but every time I did it, it it didn't work.","start":333.56,"end":342.46,"sentiment":"neutral","sentiment_score":-0.14397776982298605},{"text":"I had the login screen.","start":342.75998,"end":344.62,"sentiment":"neutral","sentiment_score":-0.1903859943151474},{"text":"I think I could do that, but it wouldn't it wouldn't register.","start":345.845,"end":348.985,"sentiment":"neutral","sentiment_score":-0.18092172468701997},{"text":"So so Yeah.","start":349.04498,"end":363.18,"sentiment":"neutral","sentiment_score":0.03046557679772377},{"text":"Basically, that's what I wanna do.","start":363.18,"end":364.62,"sentiment":"neutral","sentiment_score":0.08019466232508421}],"sentiment":"neutral","sentiment_score":-0.12146841035277214,"num_words":53,"start":333.56,"end":364.62},{"sentences":[{"text":"I wanna get be able to get into it, set it up, and and what I've done so far before this provisioning thing is I've basically just programmed each extension up by itself.","start":364.62,"end":377.255,"sentiment":"neutral","sentiment_score":0.0991568760664174},{"text":"Went around and just individually programmed them.","start":378.355,"end":382.295,"sentiment":"neutral","sentiment_score":0.011041651679469007},{"text":"And then worried about the hot desking later, but it's there's there's a crossover here somewhere that's I'm gonna have to probably do it all and start do it all again.","start":382.755,"end":393.44,"sentiment":"neutral","sentiment_score":-0.04109313357020578},{"text":"So that's all.","start":393.44,"end":394.32,"sentiment":"neutral","sentiment_score":-0.0175590372333924},{"text":"Okay.","start":394.32,"end":394.64,"sentiment":"neutral","sentiment_score":0.06380826234817505}],"sentiment":"neutral","sentiment_score":0.02782283309226235,"num_words":75,"start":364.62,"end":394.64},{"sentences":[{"text":"I've got a phone up.","start":394.64,"end":395.78,"sentiment":"neutral","sentiment_score":0.17097376883029938},{"text":"I'm doing nothing here.","start":454.25,"end":455.71,"sentiment":"neutral","sentiment_score":-0.11133501678705215},{"text":"No.","start":463.38498,"end":463.705,"sentiment":"neutral","sentiment_score":-0.1941450238227844},{"text":"It's just sitting here with a nothing at all.","start":463.705,"end":467.245,"sentiment":"neutral","sentiment_score":-0.30157265232668984},{"text":"I might I'm I'm sort of babysitting just today.","start":478.5,"end":481.38,"sentiment":"neutral","sentiment_score":-0.30450799067815143}],"sentiment":"neutral","sentiment_score":-0.1871193583522524,"num_words":28,"start":394.64,"end":481.38},{"sentences":[{"text":"That's why I'm at home.","start":481.38,"end":482.18002,"sentiment":"neutral","sentiment_score":-0.22904130816459656},{"text":"So I'm gonna get called away.","start":482.18002,"end":484.1,"sentiment":"neutral","sentiment_score":-0.24380367249250412},{"text":"Just bear with me.","start":484.1,"end":485.80002,"sentiment":"neutral","sentiment_score":-0.09755811095237732},{"text":"Hang on a sec.","start":494.245,"end":494.965,"sentiment":"neutral","sentiment_score":-0.04776914045214653},{"text":"What's wrong?","start":494.965,"end":495.785,"sentiment":"neutral","sentiment_score":-0.13247893750667572}],"sentiment":"neutral","sentiment_score":-0.16449025982902163,"num_words":21,"start":481.38,"end":495.785},{"sentences":[{"text":"What do you want?","start":499.76498,"end":500.665,"sentiment":"neutral","sentiment_score":-0.08576885797083378},{"text":"We'll start with this one.","start":508.51,"end":509.79,"sentiment":"neutral","sentiment_score":-0.01466209776699543},{"text":"We'll start with this one.","start":509.79,"end":511.09003,"sentiment":"neutral","sentiment_score":0.01278239693492651},{"text":"And then we'll do the next one later.","start":511.95,"end":513.73004,"sentiment":"neutral","sentiment_score":-0.005177109967917204},{"text":"And leave it on here and don't touch it.","start":515.15,"end":517.17,"sentiment":"neutral","sentiment_score":-0.037174597589506045}],"sentiment":"neutral","sentiment_score":-0.023498780454599088,"num_words":31,"start":499.76498,"end":517.17},{"sentences":[{"text":"What they do is they they change the channels and then nothing works.","start":518.765,"end":522.785,"sentiment":"neutral","sentiment_score":-0.07407102046104577},{"text":"Okay.","start":524.605,"end":525.005,"sentiment":"neutral","sentiment_score":0.02720037661492825},{"text":"Bye.","start":525.005,"end":525.505,"sentiment":"neutral","sentiment_score":0.046135276556015015},{"text":"Yes.","start":534.25,"end":534.75,"sentiment":"neutral","sentiment_score":0.22674530744552612},{"text":"I can't wait back to where we were before.","start":564.0,"end":579.86,"sentiment":"neutral","sentiment_score":-0.01892650279074183}],"sentiment":"neutral","sentiment_score":-0.03332723321975209,"num_words":25,"start":518.765,"end":579.86},{"sentences":[{"text":"It's sitting there.","start":580.855,"end":581.915,"sentiment":"neutral","sentiment_score":-0.031932312374313675},{"text":"No account.","start":582.535,"end":583.355,"sentiment":"neutral","sentiment_score":-0.1867893636226654},{"text":"I've got a symbol on just came up on the screen.","start":584.535,"end":589.415,"sentiment":"neutral","sentiment_score":-0.11738529124043205},{"text":"Looks like it's a downloading symbol.","start":589.415,"end":591.27496,"sentiment":"neutral","sentiment_score":-0.14644648134708405},{"text":"It's gone.","start":591.89496,"end":592.71497,"sentiment":"neutral","sentiment_score":-0.22805961221456528}],"sentiment":"neutral","sentiment_score":-0.12897549918852746,"num_words":24,"start":580.855,"end":592.71497},{"sentences":[{"text":"Not assuming it's doing it again.","start":605.67,"end":607.43,"sentiment":"neutral","sentiment_score":-0.19702054311831793},{"text":"It's the I'm trying to download something.","start":607.43,"end":609.29,"sentiment":"neutral","sentiment_score":-0.10744283667632512},{"text":"No.","start":626.94,"end":627.18,"sentiment":"neutral","sentiment_score":-0.10219314694404602},{"text":"Nothing.","start":627.18,"end":627.42,"sentiment":"neutral","sentiment_score":-0.10103202611207962},{"text":"I've got a couple of in the middle of this in the middle of the top line, I've got a couple of symbols, a couple of dashes and things like that, but that's about it.","start":627.42,"end":637.12,"sentiment":"neutral","sentiment_score":-0.05150157138705254}],"sentiment":"neutral","sentiment_score":-0.07880006574094295,"num_words":50,"start":605.67,"end":637.12},{"sentences":[{"text":"All I've got on the screen is the no account, the dashes in the middle, the time, and the bottom left hand side, I've got history, which is pretty much.","start":650.37,"end":661.43,"sentiment":"neutral","sentiment_score":-0.021332234113166728},{"text":"In the the middle of the top line.","start":667.08496,"end":669.90497,"sentiment":"neutral","sentiment_score":-0.023469302337616682},{"text":"I've got no accounts.","start":671.88495,"end":673.105,"sentiment":"neutral","sentiment_score":-0.17813324928283691},{"text":"That's where they are.","start":677.79,"end":678.91,"sentiment":"neutral","sentiment_score":-0.15944476798176765},{"text":"They're going they're going there.","start":678.91,"end":680.35,"sentiment":"neutral","sentiment_score":-0.10882511138916015}],"sentiment":"neutral","sentiment_score":-0.05337566800196381,"num_words":51,"start":650.37,"end":680.35},{"sentences":[{"text":"So I'll send it off.","start":680.35,"end":711.68,"sentiment":"neutral","sentiment_score":0.023120054602622987},{"text":"You gotta watch it for a while, then I'll I'll come down and we'll change it.","start":711.68,"end":714.54504,"sentiment":"neutral","sentiment_score":0.010281739698257297},{"text":"K?","start":714.54504,"end":715.025,"sentiment":"neutral","sentiment_score":0.003402063623070717},{"text":"You know, you got the toilet, you got the toilet.","start":715.025,"end":716.965,"sentiment":"neutral","sentiment_score":-0.010269287787377835},{"text":"You're probably Hang on.","start":741.775,"end":745.555,"sentiment":"neutral","sentiment_score":-0.027615011669695377}],"sentiment":"neutral","sentiment_score":0.001954367979326182,"num_words":36,"start":680.35,"end":745.555},{"sentences":[{"text":"Give me a sec.","start":747.695,"end":748.675,"sentiment":"neutral","sentiment_score":-0.0140391297172755},{"text":"Yes.","start":755.135,"end":755.635,"sentiment":"neutral","sentiment_score":0.1239054948091507},{"text":"I can give you if you if you look like I can actually let you go coming to me computer and break the connect to it if you wanna do it that way.","start":760.93,"end":768.47,"sentiment":"neutral","sentiment_score":0.05950536545027386},{"text":"No.","start":780.615,"end":781.115,"sentiment":"neutral","sentiment_score":-0.07492571324110031},{"text":"Well, I've got now I've still got no account.","start":781.335,"end":784.35004,"sentiment":"neutral","sentiment_score":-0.13793064488304985}],"sentiment":"neutral","sentiment_score":0.014898427471052855,"num_words":48,"start":747.695,"end":784.35004},{"sentences":[{"text":"Nothing nothing in the lines in the middle now.","start":784.73004,"end":787.47003,"sentiment":"neutral","sentiment_score":-0.17915116912788814},{"text":"The time, which is not right anyway, and history in the bottom.","start":787.85004,"end":792.49005,"sentiment":"neutral","sentiment_score":-0.15174177971978983},{"text":"So Will you tell me what you've got, and I'll tell you what I've I can hide them up on the computer.","start":792.49005,"end":817.1,"sentiment":"neutral","sentiment_score":-0.022755160843106834},{"text":"We do.","start":818.75995,"end":819.5,"sentiment":"neutral","sentiment_score":0.013269472867250443},{"text":"No.","start":824.27496,"end":824.515,"sentiment":"neutral","sentiment_score":-0.167342871427536}],"sentiment":"neutral","sentiment_score":-0.08857998571804036,"num_words":46,"start":784.73004,"end":824.515},{"sentences":[{"text":"No.","start":824.515,"end":824.595,"sentiment":"neutral","sentiment_score":-0.17168305814266205},{"text":"You tell me what else if I've got it.","start":824.595,"end":826.935,"sentiment":"neutral","sentiment_score":-0.13436582105027306},{"text":"I think maybe try AnyDesk would be easier straight away or Yeah.","start":831.955,"end":835.875,"sentiment":"neutral","sentiment_score":0.12459893710911274},{"text":"Yeah.","start":835.875,"end":836.375,"sentiment":"neutral","sentiment_score":0.05646487697958946},{"text":"AnyDesk.","start":837.075,"end":837.575,"sentiment":"neutral","sentiment_score":0.05746584013104439}],"sentiment":"neutral","sentiment_score":0.009505938117702803,"num_words":24,"start":824.515,"end":837.575},{"sentences":[{"text":"Hang on.","start":840.74,"end":841.02,"sentiment":"neutral","sentiment_score":0.042521094903349876},{"text":"I'll go let me see if I get any disk on this one.","start":841.02,"end":844.6,"sentiment":"neutral","sentiment_score":0.017893948448965184},{"text":"Any disk.","start":849.86,"end":850.76,"sentiment":"neutral","sentiment_score":0.0005635737907141447},{"text":"Okay.","start":857.675,"end":857.995,"sentiment":"neutral","sentiment_score":0.007238413207232952},{"text":"Any discerning?","start":857.995,"end":858.735,"sentiment":"neutral","sentiment_score":-0.00507400231435895}],"sentiment":"neutral","sentiment_score":0.015794053790159523,"num_words":20,"start":840.74,"end":858.735},{"sentences":[{"text":"Let's see what we got.","start":859.115,"end":860.33496,"sentiment":"neutral","sentiment_score":-0.03749755248427391},{"text":"I wouldn't need it.","start":883.945,"end":885.085,"sentiment":"neutral","sentiment_score":-0.22117622569203377},{"text":"Why does it keep coming up with that same view?","start":885.625,"end":887.945,"sentiment":"neutral","sentiment_score":-0.3278947353363037},{"text":"I don't have to leave it.","start":887.945,"end":889.165,"sentiment":"neutral","sentiment_score":-0.1728589360912641},{"text":"Let me do what I wanna do.","start":924.015,"end":925.715,"sentiment":"neutral","sentiment_score":-0.03891504103583949}],"sentiment":"neutral","sentiment_score":-0.17689684132346883,"num_words":32,"start":859.115,"end":925.715},{"sentences":[{"text":"I'm sure I got any debt going in.","start":931.35004,"end":933.19,"sentiment":"neutral","sentiment_score":0.04672105936333537},{"text":"I have got any debt going in.","start":933.19,"end":935.06,"sentiment":"neutral","sentiment_score":-0.03226809815636703},{"text":"Why does the one come off of that?","start":941.125,"end":943.225,"sentiment":"neutral","sentiment_score":-0.1374292830005288},{"text":"Okay.","start":953.045,"end":953.545,"sentiment":"neutral","sentiment_score":0.0021440573036670685},{"text":"Okay.","start":972.295,"end":972.695,"sentiment":"neutral","sentiment_score":-0.0022272206842899323}],"sentiment":"neutral","sentiment_score":-0.038065025582909584,"num_words":25,"start":931.35004,"end":972.695},{"sentences":[{"text":"You're gonna have to bear with me.","start":972.695,"end":974.235,"sentiment":"neutral","sentiment_score":-0.09086992910930089},{"text":"I'm not not that electric with all this stuff.","start":974.295,"end":977.195,"sentiment":"neutral","sentiment_score":-0.04794626269075605},{"text":"So Okay.","start":977.255,"end":990.38,"sentiment":"neutral","sentiment_score":0.16573816537857056},{"text":"Actually, it's gonna be your office.","start":990.38,"end":992.16003,"sentiment":"neutral","sentiment_score":0.11633388325572014},{"text":"Okay.","start":1008.695,"end":1009.015,"sentiment":"neutral","sentiment_score":0.13402971625328064}],"sentiment":"neutral","sentiment_score":0.0038361391425132756,"num_words":25,"start":972.695,"end":1009.015},{"sentences":[{"text":"I've got TeamViewer.","start":1009.015,"end":1009.915,"sentiment":"neutral","sentiment_score":0.16643678645292917},{"text":"That will work.","start":1010.055,"end":1010.955,"sentiment":"neutral","sentiment_score":0.19408378998438516},{"text":"Got an ID for you?","start":1013.42004,"end":1014.72003,"sentiment":"neutral","sentiment_score":0.0759287342429161},{"text":"Yeah.","start":1021.26,"end":1021.42004,"sentiment":"neutral","sentiment_score":0.027114305645227432},{"text":"Sorry.","start":1021.42004,"end":1021.74005,"sentiment":"neutral","sentiment_score":0.00864013284444809}],"sentiment":"neutral","sentiment_score":0.11515075684739993,"num_words":13,"start":1009.015,"end":1021.74005},{"sentences":[{"text":"Come again?","start":1021.74005,"end":1022.4,"sentiment":"neutral","sentiment_score":0.0066684531047940246},{"text":"Yeah.","start":1026.055,"end":1026.375,"sentiment":"neutral","sentiment_score":0.12821590900421145},{"text":"You can connect in straight away.","start":1026.375,"end":1027.655,"sentiment":"neutral","sentiment_score":0.16033212592204413},{"text":"Yeah.","start":1027.655,"end":1028.155,"sentiment":"neutral","sentiment_score":0.08940938115119934},{"text":"I got I got I got 909 372 010.","start":1029.655,"end":1044.28,"sentiment":"neutral","sentiment_score":0.03700171845654646}],"sentiment":"neutral","sentiment_score":0.08031423252664115,"num_words":19,"start":1021.74005,"end":1044.28},{"sentences":[{"text":"I've got LowercaseHT X42HFN.","start":1060.605,"end":1069.92,"sentiment":"neutral","sentiment_score":0.024012270849198103},{"text":"Okay.","start":1076.0599,"end":1076.46,"sentiment":"neutral","sentiment_score":0.10781417787075044},{"text":"You're there.","start":1076.46,"end":1077.12,"sentiment":"neutral","sentiment_score":0.10427291691303253},{"text":"Yeah.","start":1080.835,"end":1080.995,"sentiment":"neutral","sentiment_score":0.15155313909053802},{"text":"The phone the phone is connected to that.","start":1080.995,"end":1083.735,"sentiment":"neutral","sentiment_score":0.08581341337412596}],"sentiment":"neutral","sentiment_score":0.0781543463235721,"num_words":16,"start":1060.605,"end":1083.735},{"sentences":[{"text":"You just go into the I'll give you an IP address.","start":1085.7949,"end":1088.375,"sentiment":"neutral","sentiment_score":0.07230327041311697},{"text":"Get back.","start":1093.01,"end":1093.83,"sentiment":"neutral","sentiment_score":0.019876152276992798},{"text":"IP address.","start":1096.21,"end":1096.95,"sentiment":"neutral","sentiment_score":0.02333621308207512},{"text":"The phone is one nine two one six eight dot twenty dot twenty twenty seven.","start":1097.01,"end":1106.87,"sentiment":"neutral","sentiment_score":0.03232103039820989},{"text":"Now the I got to because the default, I'll have to give you Admin.","start":1112.505,"end":1116.0449,"sentiment":"neutral","sentiment_score":0.010118773988714176}],"sentiment":"neutral","sentiment_score":0.03427815902449021,"num_words":44,"start":1085.7949,"end":1116.0449},{"sentences":[{"text":"And the password is LowercaseZXPLowercaseCAE, Y7.","start":1118.345,"end":1136.12,"sentiment":"neutral","sentiment_score":0.07838527858257294},{"text":"Alright.","start":1137.8151,"end":1138.135,"sentiment":"neutral","sentiment_score":0.13252708315849304},{"text":"Actually, I could've done that.","start":1138.135,"end":1139.515,"sentiment":"neutral","sentiment_score":0.061557264626026155},{"text":"Yep.","start":1139.5751,"end":1140.0751,"sentiment":"neutral","sentiment_score":0.07412953674793243},{"text":"Just like that.","start":1142.135,"end":1143.035,"sentiment":"neutral","sentiment_score":0.1434574524561564}],"sentiment":"neutral","sentiment_score":0.08844543574377894,"num_words":16,"start":1118.345,"end":1143.035},{"sentences":[{"text":"Yep.","start":1144.935,"end":1145.435,"sentiment":"neutral","sentiment_score":0.12163114547729492},{"text":"Should should come in and that should change the 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and history in the bottom left hand corner.","start":1247.4501,"end":1252.185,"sentiment":"neutral","sentiment_score":-0.060297206742689013},{"text":"If I pick the phone up, it says account is not registered.","start":1252.185,"end":1255.0851,"sentiment":"neutral","sentiment_score":-0.2359095054368178}],"sentiment":"neutral","sentiment_score":-0.11711015373426066,"num_words":44,"start":1216.79,"end":1255.0851},{"sentences":[{"text":"Dismissed or it can pick it configure.","start":1256.185,"end":1258.185,"sentiment":"neutral","sentiment_score":-0.1843880010502679},{"text":"That's all I've got on the phone.","start":1258.185,"end":1259.645,"sentiment":"neutral","sentiment_score":-0.057115718722343445},{"text":"And you what are you what are you in to Harry?","start":1368.255,"end":1370.735,"sentiment":"neutral","sentiment_score":0.03817463378337296},{"text":"You're the the takeout.","start":1370.735,"end":1374.255,"sentiment":"neutral","sentiment_score":0.018338298425078392},{"text":"Yeah?","start":1374.255,"end":1374.755,"sentiment":"neutral","sentiment_score":0.0034266170114278793}],"sentiment":"neutral","sentiment_score":-0.039794175202647844,"num_words":30,"start":1256.185,"end":1374.755},{"sentences":[{"text":"Come again?","start":1375.535,"end":1376.275,"sentiment":"neutral","sentiment_score":-0.013600161764770746},{"text":"No.","start":1378.8151,"end":1379.135,"sentiment":"neutral","sentiment_score":-0.1127929538488388},{"text":"Sorry.","start":1379.135,"end":1379.535,"sentiment":"neutral","sentiment_score":-0.10043412446975708},{"text":"Go ahead.","start":1379.535,"end":1380.1951,"sentiment":"neutral","sentiment_score":-0.0561958234757185},{"text":"Dan is champ.","start":1389.1,"end":1390.14,"sentiment":"neutral","sentiment_score":0.30224671959877014}],"sentiment":"neutral","sentiment_score":0.061546789999637336,"num_words":9,"start":1375.535,"end":1390.14},{"sentences":[{"text":"He's a tech guru.","start":1390.14,"end":1391.36,"sentiment":"neutral","sentiment_score":0.23648728802800179},{"text":"He look after the back end self customization and development here.","start":1391.82,"end":1395.92,"sentiment":"neutral","sentiment_score":0.16446878828785635},{"text":"So all the feature request goes to them.","start":1396.5851,"end":1398.425,"sentiment":"neutral","sentiment_score":0.14790272805839777},{"text":"Yeah.","start":1398.425,"end":1398.925,"sentiment":"neutral","sentiment_score":0.1315765082836151},{"text":"So so, basically, you'll pass it.","start":1401.8651,"end":1403.9451,"sentiment":"neutral","sentiment_score":0.14706463863452277}],"sentiment":"neutral","sentiment_score":0.16507639959454537,"num_words":30,"start":1390.14,"end":1403.9451},{"sentences":[{"text":"I I put a quick request in.","start":1403.9451,"end":1405.9451,"sentiment":"neutral","sentiment_score":0.07222001973007407},{"text":"He he then you then pass it on to him and he does it then pass it back to you and you come back to me.","start":1405.9451,"end":1410.57,"sentiment":"neutral","sentiment_score":0.08465997444895598},{"text":"Yeah.","start":1410.97,"end":1411.37,"sentiment":"neutral","sentiment_score":0.19933095574378967},{"text":"Exactly.","start":1411.37,"end":1411.7966,"sentiment":"positive","sentiment_score":0.3523206114768982},{"text":"Fair enough.","start":1411.7966,"end":1412.6499,"sentiment":"positive","sentiment_score":0.34682828187942505}],"sentiment":"neutral","sentiment_score":0.10681101634494357,"num_words":37,"start":1403.9451,"end":1412.6499},{"sentences":[{"text":"Circle.","start":1412.6499,"end":1413.13,"sentiment":"neutral","sentiment_score":0.3048628270626068},{"text":"We're making a circle.","start":1413.13,"end":1414.1699,"sentiment":"neutral","sentiment_score":0.23607349395751953},{"text":"Yeah.","start":1414.1699,"end":1414.6699,"sentiment":"neutral","sentiment_score":0.1541572064161301},{"text":"Yeah.","start":1427.535,"end":1427.855,"sentiment":"neutral","sentiment_score":0.026118122041225433},{"text":"I I know what you're saying.","start":1427.855,"end":1429.055,"sentiment":"neutral","sentiment_score":-0.03536224147925774}],"sentiment":"neutral","sentiment_score":0.09363528326726876,"num_words":13,"start":1412.6499,"end":1429.055},{"sentences":[{"text":"I've had had that over the years with different 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one.","start":1457.155,"end":1458.115,"sentiment":"positive","sentiment_score":0.4223775863647461},{"text":"That's true.","start":1458.115,"end":1458.855,"sentiment":"positive","sentiment_score":0.3635919392108917},{"text":"Yes.","start":1459.795,"end":1460.295,"sentiment":"neutral","sentiment_score":0.16343817114830017},{"text":"I know where that I definitely know where that's coming from.","start":1462.755,"end":1465.3351,"sentiment":"neutral","sentiment_score":-0.005935311402109536}],"sentiment":"neutral","sentiment_score":0.15948759908787907,"num_words":20,"start":1456.8351,"end":1465.3351},{"sentences":[{"text":"Yeah.","start":1522.475,"end":1522.65,"sentiment":"neutral","sentiment_score":0.01530616544187069},{"text":"This is only doing the one fine, isn't it?","start":1522.81,"end":1524.5701,"sentiment":"neutral","sentiment_score":0.004242204750577609},{"text":"So we gotta do if this is the case, we're gonna have to do this every fine.","start":1524.5701,"end":1527.79,"sentiment":"neutral","sentiment_score":-0.07904762774705887},{"text":"Or is there Okay.","start":1529.29,"end":1546.525,"sentiment":"neutral","sentiment_score":-0.05796622112393379},{"text":"I can see the firmware update on the phone going through.","start":1546.665,"end":1549.725,"sentiment":"neutral","sentiment_score":0.1793381463397633}],"sentiment":"neutral","sentiment_score":0.010726930041398321,"num_words":42,"start":1522.475,"end":1549.725},{"sentences":[{"text":"And what what was this?","start":1557.37,"end":1558.4099,"sentiment":"neutral","sentiment_score":0.12015137821435928},{"text":"I've got a question.","start":1558.4099,"end":1559.3099,"sentiment":"neutral","sentiment_score":-0.04660730715841055},{"text":"Okay.","start":1562.01,"end":1562.51,"sentiment":"neutral","sentiment_score":0.021967273205518723},{"text":"Incoming calls.","start":1562.65,"end":1563.63,"sentiment":"neutral","sentiment_score":0.004316166043281555},{"text":"Okay.","start":1564.73,"end":1565.23,"sentiment":"neutral","sentiment_score":-0.023923322558403015}],"sentiment":"neutral","sentiment_score":0.032384918859371774,"num_words":13,"start":1557.37,"end":1565.23},{"sentences":[{"text":"We we're using because it's the ISDN in dial range, they use the the the the main number is 2000.","start":1566.0851,"end":1574.3451,"sentiment":"neutral","sentiment_score":0.024537538224831224},{"text":"How how how many calls instantaneous calls can we have on that?","start":1576.245,"end":1580.025,"sentiment":"neutral","sentiment_score":0.02218276580485205},{"text":"Yep.","start":1583.2,"end":1583.7,"sentiment":"neutral","sentiment_score":0.00968296080827713},{"text":"They got they're not okay.","start":1587.92,"end":1590.08,"sentiment":"neutral","sentiment_score":-0.014734984748065472},{"text":"I I can 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fine.","start":1592.72,"end":1601.895,"sentiment":"neutral","sentiment_score":-0.06651488869209532},{"text":"Okay.","start":1609.075,"end":1609.575,"sentiment":"neutral","sentiment_score":0.2538198232650757},{"text":"Okay.","start":1611.3201,"end":1611.72,"sentiment":"neutral","sentiment_score":0.1825327426195145}],"sentiment":"neutral","sentiment_score":-0.03640722748682355,"num_words":33,"start":1591.12,"end":1611.72},{"sentences":[{"text":"Network starting.","start":1611.72,"end":1612.78,"sentiment":"neutral","sentiment_score":0.2212129905819893},{"text":"Because they got on ramp they got an on ramp 10.","start":1615.56,"end":1617.88,"sentiment":"neutral","sentiment_score":-0.06370526450601491},{"text":"It's a doctor surgery, and they get flooded that all those 10 calls are coming at certain times of the day.","start":1617.88,"end":1624.38,"sentiment":"neutral","sentiment_score":-0.14596755625236602},{"text":"Is it late o'clock in the morning?","start":1624.7749,"end":1626.0549,"sentiment":"neutral","sentiment_score":-0.06259064536009516},{"text":"I get bombarded with calls.","start":1626.0549,"end":1627.755,"sentiment":"neutral","sentiment_score":-0.2861189067363739}],"sentiment":"neutral","sentiment_score":-0.1128778187153132,"num_words":46,"start":1611.72,"end":1627.755},{"sentences":[{"text":"Okay.","start":1632.455,"end":1632.955,"sentiment":"neutral","sentiment_score":0.011019598692655563},{"text":"It's it's downloaded.","start":1633.6549,"end":1634.6349,"sentiment":"neutral","sentiment_score":0.06792151679595311},{"text":"It's back to where we were before.","start":1634.855,"end":1636.6349,"sentiment":"neutral","sentiment_score":0.01895491512758391},{"text":"Are you still in the phone?","start":1657.095,"end":1658.2151,"sentiment":"neutral","sentiment_score":0.016800658777356148},{"text":"It's didn't kick yet?","start":1658.2151,"end":1659.515,"sentiment":"neutral","sentiment_score":-0.09016754850745201}],"sentiment":"neutral","sentiment_score":0.004171538743234816,"num_words":21,"start":1632.455,"end":1659.515},{"sentences":[{"text":"You have to do a reboot of the phone to to to to take it?","start":1660.2151,"end":1663.8351,"sentiment":"neutral","sentiment_score":-0.05158099879821142},{"text":"Okay.","start":1755.0901,"end":1755.41,"sentiment":"neutral","sentiment_score":0.0007667597383260727},{"text":"It's rebooting the phone.","start":1755.41,"end":1756.87,"sentiment":"neutral","sentiment_score":0.01562343304976821},{"text":"No.","start":1871.175,"end":1871.415,"sentiment":"neutral","sentiment_score":-0.21637605130672455},{"text":"It's just normal screen.","start":1871.415,"end":1873.1151,"sentiment":"neutral","sentiment_score":-0.163954708725214}],"sentiment":"neutral","sentiment_score":-0.06330597504973412,"num_words":25,"start":1660.2151,"end":1873.1151},{"sentences":[{"text":"I've got a little symbol loading there before on the screen.","start":1875.415,"end":1878.4551,"sentiment":"neutral","sentiment_score":0.010527571155266329},{"text":"Let's see at the time, which made slides connected.","start":1878.4551,"end":1881.8351,"sentiment":"neutral","sentiment_score":0.030795590227676764},{"text":"No.","start":1924.455,"end":1924.695,"sentiment":"neutral","sentiment_score":-0.17386126518249512},{"text":"It's still there.","start":1924.695,"end":1925.6749,"sentiment":"neutral","sentiment_score":-0.11553446700175603},{"text":"It's static.","start":1934.615,"end":1935.095,"sentiment":"neutral","sentiment_score":-0.040565380826592445}],"sentiment":"neutral","sentiment_score":-0.008024301272458755,"num_words":26,"start":1875.415,"end":1935.095},{"sentences":[{"text":"It's just beside the time.","start":1935.095,"end":1936.635,"sentiment":"neutral","sentiment_score":-0.02383272387087345},{"text":"No.","start":1939.09,"end":1939.33,"sentiment":"neutral","sentiment_score":-0.12879055738449097},{"text":"It's not moving.","start":1939.33,"end":1940.23,"sentiment":"neutral","sentiment_score":-0.15417618056138357},{"text":"It may be you you you download thing with but it's not definitely not moving.","start":1940.37,"end":1944.13,"sentiment":"neutral","sentiment_score":-0.14727427711089452},{"text":"But it's not in the same spot of what the download was.","start":1944.13,"end":1946.69,"sentiment":"neutral","sentiment_score":-0.17127298439542452}],"sentiment":"neutral","sentiment_score":-0.13819090799532002,"num_words":36,"start":1935.095,"end":1946.69},{"sentences":[{"text":"It's it's more to the right hand side of the screen at the top line beside the time.","start":1946.69,"end":1953.27,"sentiment":"neutral","sentiment_score":-0.04976099698493878},{"text":"In front of the time, actually.","start":1954.245,"end":1955.705,"sentiment":"neutral","sentiment_score":-0.0026220021148522696},{"text":"I got a phone.","start":1958.3251,"end":1959.385,"sentiment":"neutral","sentiment_score":0.00005110353231430054},{"text":"Tell me what that symbol means.","start":1959.525,"end":1961.145,"sentiment":"neutral","sentiment_score":-0.0078083910048007965},{"text":"Oh, it's a box.","start":1962.965,"end":1963.9451,"sentiment":"neutral","sentiment_score":-0.03138982364907861}],"sentiment":"neutral","sentiment_score":-0.02851671539247036,"num_words":38,"start":1946.69,"end":1963.9451},{"sentences":[{"text":"Oh, I forgot what the symbol's saying.","start":1965.125,"end":1966.985,"sentiment":"neutral","sentiment_score":-0.059244864753314426},{"text":"Yeah.","start":1986.445,"end":1986.605,"sentiment":"neutral","sentiment_score":-0.030150972306728363},{"text":"When I was playing with these it's just it's gone now.","start":1986.605,"end":1991.265,"sentiment":"neutral","sentiment_score":-0.15768304670398886},{"text":"One of the things that they asked me to do thing was enable public mode.","start":1994.045,"end":1999.52,"sentiment":"neutral","sentiment_score":-0.15932695468266805},{"text":"I don't think that if that's an issue.","start":1999.52,"end":2001.5399,"sentiment":"neutral","sentiment_score":-0.23681331798434258}],"sentiment":"neutral","sentiment_score":-0.1538997477009183,"num_words":42,"start":1965.125,"end":2001.5399},{"sentences":[{"text":"No.","start":2008.855,"end":2009.1749,"sentiment":"neutral","sentiment_score":-0.17463284730911255},{"text":"No.","start":2009.1749,"end":2009.4149,"sentiment":"neutral","sentiment_score":-0.1640779823064804},{"text":"No.","start":2009.4149,"end":2009.6549,"sentiment":"neutral","sentiment_score":-0.1747186779975891},{"text":"That that was that was what I when I was playing it, I was just referencing that when I was playing with these and I looked at the YouTube videos, they said you've gotta, you know, either enable public mode on the phone.","start":2009.6549,"end":2019.975,"sentiment":"neutral","sentiment_score":-0.11855063570100208},{"text":"And when I did that, it came up with login and thing on the phone.","start":2019.975,"end":2025.52,"sentiment":"neutral","sentiment_score":-0.11202373454968134}],"sentiment":"neutral","sentiment_score":-0.11953217804920478,"num_words":61,"start":2008.855,"end":2025.52},{"sentences":[{"text":"So I'm just threw that out there just just in case it it may mean something.","start":2025.52,"end":2032.1,"sentiment":"neutral","sentiment_score":-0.09464682475663722},{"text":"That's right.","start":2241.83,"end":2242.3901,"sentiment":"neutral","sentiment_score":0.0676483865827322},{"text":"That's right.","start":2242.3901,"end":2242.95,"sentiment":"neutral","sentiment_score":0.05478033050894737},{"text":"I realized I didn't see seven.","start":2242.95,"end":2244.49,"sentiment":"neutral","sentiment_score":-0.07718320687611897},{"text":"Watching TV.","start":2375.33,"end":2376.31,"sentiment":"neutral","sentiment_score":0.08541813492774963}],"sentiment":"neutral","sentiment_score":-0.055776954761573246,"num_words":28,"start":2025.52,"end":2376.31},{"sentences":[{"text":"It was there.","start":2377.81,"end":2378.53,"sentiment":"neutral","sentiment_score":0.06624111781517665},{"text":"It's taking me there.","start":2378.53,"end":2379.35,"sentiment":"neutral","sentiment_score":0.03391149640083313},{"text":"Where'd the Grisecap?","start":2383.57,"end":2384.47,"sentiment":"neutral","sentiment_score":0.0454875665406386},{"text":"Yeah?","start":2403.51,"end":2404.01,"sentiment":"neutral","sentiment_score":0.0374852679669857},{"text":"Yeah.","start":2408.31,"end":2408.81,"sentiment":"neutral","sentiment_score":0.03853045403957367}],"sentiment":"neutral","sentiment_score":0.04557064672311147,"num_words":12,"start":2377.81,"end":2408.81},{"sentences":[{"text":"And your black Jeep?","start":2411.75,"end":2412.97,"sentiment":"neutral","sentiment_score":0.024847491644322872},{"text":"Yeah.","start":2413.11,"end":2413.35,"sentiment":"neutral","sentiment_score":0.03191607445478439},{"text":"Okay.","start":2413.35,"end":2413.85,"sentiment":"neutral","sentiment_score":0.02870593778789043},{"text":"So it's gotcha.","start":2475.445,"end":2476.3252,"sentiment":"neutral","sentiment_score":-0.08482283353805542},{"text":"It's one of these ones that it'll be something simple like a little box somewhere, but it's not I can't I haven't found it yet.","start":2476.3252,"end":2483.225,"sentiment":"neutral","sentiment_score":-0.156156554967165}],"sentiment":"neutral","sentiment_score":-0.11759912929333308,"num_words":34,"start":2411.75,"end":2483.225},{"sentences":[{"text":"Well, this this is I'm basically sitting at home.","start":2508.2349,"end":2510.77,"sentiment":"neutral","sentiment_score":-0.07033226763208707},{"text":"I've got a Internet connection.","start":2510.77,"end":2512.5498,"sentiment":"neutral","sentiment_score":-0.05354080945253372},{"text":"I've got a a dumb POE switch, and that's everything plugged into that.","start":2512.69,"end":2517.03,"sentiment":"neutral","sentiment_score":-0.06369902193546295},{"text":"It's it's just changed the changed something up.","start":2755.405,"end":2759.665,"sentiment":"neutral","sentiment_score":-0.056457240134477615},{"text":"Changed the wall paper on the phone.","start":2759.885,"end":2761.665,"sentiment":"neutral","sentiment_score":-0.051157106778451374}],"sentiment":"neutral","sentiment_score":-0.06044141451517741,"num_words":42,"start":2508.2349,"end":2761.665},{"sentences":[{"text":"It's at the time it's kept all the data from the phone But it never before.","start":2762.5251,"end":2767.75,"sentiment":"neutral","sentiment_score":-0.06995031493715942},{"text":"It's lit it's lit it up.","start":2767.81,"end":2771.1099,"sentiment":"neutral","sentiment_score":-0.13759039590756098},{"text":"Account is not registered.","start":2771.81,"end":2772.95,"sentiment":"neutral","sentiment_score":-0.2562714144587517},{"text":"No.","start":2773.01,"end":2773.33,"sentiment":"neutral","sentiment_score":-0.17673681676387787},{"text":"It's basically the same as what it's called.","start":2773.33,"end":2775.27,"sentiment":"neutral","sentiment_score":-0.1328777438029647}],"sentiment":"neutral","sentiment_score":-0.12027405255607196,"num_words":35,"start":2762.5251,"end":2775.27},{"sentences":[{"text":"Okay.","start":2828.15,"end":2828.65,"sentiment":"neutral","sentiment_score":-0.034838803112506866},{"text":"Okay.","start":2842.945,"end":2843.445,"sentiment":"neutral","sentiment_score":-0.004928870126605034},{"text":"Yep.","start":2849.425,"end":2849.925,"sentiment":"neutral","sentiment_score":0.04425003379583359},{"text":"Yep.","start":2850.7898,"end":2851.2898,"sentiment":"neutral","sentiment_score":0.046824559569358826},{"text":"No.","start":2861.51,"end":2861.99,"sentiment":"neutral","sentiment_score":-0.21935978531837463}],"sentiment":"neutral","sentiment_score":-0.033610573038458824,"num_words":5,"start":2828.15,"end":2861.99},{"sentences":[{"text":"No.","start":2861.99,"end":2862.15,"sentiment":"neutral","sentiment_score":-0.25521665811538696},{"text":"It's not.","start":2862.15,"end":2862.97,"sentiment":"neutral","sentiment_score":-0.24690928310155869},{"text":"No.","start":2870.995,"end":2871.315,"sentiment":"neutral","sentiment_score":-0.2380807101726532},{"text":"It's just sitting there.","start":2871.315,"end":2872.535,"sentiment":"neutral","sentiment_score":-0.18801246583461761},{"text":"The icon just came up.","start":2878.79,"end":2879.99,"sentiment":"neutral","sentiment_score":-0.1068659320473671}],"sentiment":"neutral","sentiment_score":-0.1748842660051126,"num_words":13,"start":2861.99,"end":2879.99},{"sentences":[{"text":"It's trying to download something.","start":2879.99,"end":2881.61,"sentiment":"neutral","sentiment_score":-0.16302421689033508},{"text":"The little lines on the screen, but that's it.","start":2887.35,"end":2902.2651,"sentiment":"neutral","sentiment_score":-0.08447811214460267},{"text":"Okay.","start":2925.5352,"end":2926.0352,"sentiment":"neutral","sentiment_score":0.10059484839439392},{"text":"Okay.","start":2926.0952,"end":2926.495,"sentiment":"neutral","sentiment_score":0.2231852114200592},{"text":"Beautiful.","start":2926.495,"end":2926.995,"sentiment":"positive","sentiment_score":0.4078304171562195}],"sentiment":"neutral","sentiment_score":-0.049636095104848635,"num_words":17,"start":2879.99,"end":2926.995},{"sentences":[{"text":"No.","start":2939.67,"end":2939.99,"sentiment":"neutral","sentiment_score":-0.14827431738376615},{"text":"No.","start":2939.99,"end":2940.07,"sentiment":"neutral","sentiment_score":-0.17799216508865356},{"text":"No.","start":2940.07,"end":2940.57,"sentiment":"neutral","sentiment_score":-0.2214034199714661},{"text":"I'll just I'll just leave it there where it is.","start":2941.43,"end":2943.1099,"sentiment":"neutral","sentiment_score":-0.10142481327056885},{"text":"Everything's fine.","start":2943.1099,"end":2944.09,"sentiment":"neutral","sentiment_score":0.2413337528705597}],"sentiment":"neutral","sentiment_score":-0.071950035293897,"num_words":15,"start":2939.67,"end":2944.09},{"sentences":[{"text":"Well, it's 11:00 basically, 11:00 in the morning over here.","start":2958.99,"end":2962.59,"sentiment":"neutral","sentiment_score":0.0017450270242989063},{"text":"So Yeah.","start":2962.59,"end":2964.05,"sentiment":"neutral","sentiment_score":0.01722936239093542},{"text":"Okay.","start":2981.7148,"end":2982.115,"sentiment":"neutral","sentiment_score":0.06991608440876007},{"text":"I'll leave with you.","start":2982.115,"end":2983.1748,"sentiment":"neutral","sentiment_score":0.16701321117579937},{"text":"All good, sir.","start":2984.1948,"end":2984.835,"sentiment":"positive","sentiment_score":0.6373728116353353}],"sentiment":"neutral","sentiment_score":0.13509981795214115,"num_words":20,"start":2958.99,"end":2984.835},{"sentences":[{"text":"Then let me know if you need any help.","start":2984.835,"end":2986.355,"sentiment":"neutral","sentiment_score":0.23600219355689156},{"text":"Okay.","start":2986.355,"end":2986.6748,"sentiment":"neutral","sentiment_score":0.15479105710983276},{"text":"And yeah.","start":2986.6748,"end":2987.155,"sentiment":"neutral","sentiment_score":0.16655783355236053},{"text":"And then we'll wait for your call.","start":2987.155,"end":2988.755,"sentiment":"neutral","sentiment_score":0.12427513301372528},{"text":"Okay?","start":2988.755,"end":2989.255,"sentiment":"neutral","sentiment_score":0.07192757725715637}],"sentiment":"neutral","sentiment_score":0.17768899872899055,"num_words":20,"start":2984.835,"end":2989.255},{"sentences":[{"text":"Yeah.","start":2989.671,"end":2989.911,"sentiment":"neutral","sentiment_score":0.11012239754199982},{"text":"Okay.","start":2989.911,"end":2990.231,"sentiment":"neutral","sentiment_score":0.17884451150894165},{"text":"We'll do it that way.","start":2990.231,"end":2991.1108,"sentiment":"positive","sentiment_score":0.47714471220970156},{"text":"Thanks, both.","start":2991.1108,"end":2991.8308,"sentiment":"positive","sentiment_score":0.5836767256259918},{"text":"Okay.","start":2991.8308,"end":2992.3308,"sentiment":"neutral","sentiment_score":0.25600555539131165}],"sentiment":"positive","sentiment_score":0.40980494767427444,"num_words":10,"start":2989.671,"end":2992.3308},{"sentences":[{"text":"Okay.","start":2992.471,"end":2992.711,"sentiment":"neutral","sentiment_score":0.2363300025463104},{"text":"Bye.","start":2992.711,"end":2992.8708,"sentiment":"neutral","sentiment_score":0.25345373153686523},{"text":"Thank thank you.","start":2992.8708,"end":2993.3909,"sentiment":"positive","sentiment_score":0.6442898909250895},{"text":"Thank you.","start":2993.3909,"end":2993.991,"sentiment":"positive","sentiment_score":0.6153109073638916},{"text":"Cheers.","start":2993.991,"end":2994.491,"sentiment":"positive","sentiment_score":0.39603519439697266}],"sentiment":"positive","sentiment_score":0.5061638019979,"num_words":8,"start":2992.471,"end":2994.491},{"sentences":[{"text":"Bye.","start":2994.711,"end":2995.211,"sentiment":"neutral","sentiment_score":0.2576615512371063}],"sentiment":"neutral","sentiment_score":0.2576615512371063,"num_words":1,"start":2994.711,"end":2995.211}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hey, Dan. How are you?\n\nChannel 0: Good. Good. Sorry. I just dropped my other call so I could jump on here.\n\nChannel 1: All good. So I'm passing in now. Okay?\n\nChannel 0: Yeah. No problem. Let's let's go.\n\nChannel 1: Yep. Hey, Ian. We have Dan on the guy on the line as well. And, yeah, he'll look after all the back end stuff. So Dan, over to you.\n\nChannel 0: Hey, guys. Hi, Ian. How are you?\n\nChannel 1: I'm good. Thank you. Good. Now\n\nChannel 0: That's\n\nChannel 1: I got\n\nChannel 0: good.\n\nChannel 1: a couple of things I need to do which I can't I haven't I haven't achieved by myself. The first one is the what is it called?\n\nChannel 0: Yep.\n\nChannel 1: Setting up the phones. The the login to the phones and things.\n\nChannel 0: Yep. Like the\n\nChannel 1: Yeah.\n\nChannel 0: hot\n\nChannel 1: I can\n\nChannel 0: desking.\n\nChannel 1: get\n\nChannel 0: Yeah?\n\nChannel 1: the hot desking, but I've gotta do the the provisioning. It won't let me do that, so I don't know how to do that. That's\n\nChannel 0: Yeah.\n\nChannel 1: one thing. The other thing is to set up the voice mail\n\nChannel 0: Okay.\n\nChannel 1: and how to how to set up the voice mail and how to retrieve the voice mail.\n\nChannel 0: Perfect. Yep.\n\nChannel 1: Call pickup, I need to be able to call pickup on the phones. The the the the some\n\nChannel 0: Yes.\n\nChannel 1: of the basic things and just setting up the incoming call setup. That's the only thing, which I can't do it. I can't test at the moment because I'm not on-site. I'm I'm basically at home. So\n\nChannel 0: Well, that's\n\nChannel 1: I've got\n\nChannel 0: that's all good.\n\nChannel 1: I've I've got four phones here.\n\nChannel 0: Perfect. Champion. Do you do you have the MAC address and the serial number of those phones?\n\nChannel 1: Yes. I've got the\n\nChannel 0: Is\n\nChannel 1: MAC address.\n\nChannel 0: that\n\nChannel 1: I've I've I've inserted in into the the power x interface thing. I've set put those four phones in there, so they're in there in in devices. There's four four devices set up there.\n\nChannel 0: Perfect. Give me a second. I'm just gonna try and get on to your configuration just so that I can have a look. So bear with me just a tick. Okay.\n\nJust looking in. Okay. Which which handset works best for you? Which one's the best one to, I guess?\n\nChannel 1: The the one at the top, the 92, dude.\n\nChannel 0: Champion.\n\nChannel 1: That's\n\nChannel 0: Thank\n\nChannel 1: I've\n\nChannel 0: you.\n\nChannel 1: got I've got it set up here.\n\nChannel 0: Awesome. Two seconds. Do you have the serial number of that device?\n\nChannel 1: Okay. I've got the serial number. I've got the phone in front of me.\n\nChannel 0: Awesome. What's the\n\nChannel 1: I\n\nChannel 0: serial,\n\nChannel 1: can\n\nChannel 0: please?\n\nChannel 1: it's 353\n\nChannel 0: Yes.\n\nChannel 1: 05E\n\nChannel 0: Yep.\n\nChannel 1: BE8\n\nChannel 0: Yep.\n\nChannel 1: 22.\n\nChannel 0: 2. Just gonna confirm, was that BForBravoEForEcho82 at the end?\n\nChannel 1: Yes.\n\nChannel 0: Perfect. Thank you. Just making sure. Okay. And then hold touch.\n\nSo just a tick, please. Can I get you to please factory reset that device?\n\nChannel 1: Okay. Let's do that.\n\nChannel 0: Thank you.\n\nChannel 1: So I've done this I've done this a few times, actually.\n\nChannel 0: Oh, cool. Good. I believe that they have. I'm sure.\n\nChannel 1: Okay. Where do we find the factory reef?\n\nChannel 0: You should find her under\n\nChannel 1: Okay. I've got I've got it now. I've got it now.\n\nChannel 0: oh, you got it. Nice.\n\nChannel 1: Okay. Okay. Because what I find I I went on basically YouTube and looked at the things to do, but every time I did it, it it didn't work. I had the login screen. I think I could do that, but it wouldn't it wouldn't register.\n\nSo so\n\nChannel 0: Gotcha. Look. All good. We fingers crossed from here, we can probably get get a little bit of this ring link. So let's see.\n\nChannel 1: Yeah. Basically, that's what I wanna do. I wanna get be able to get into it, set it up, and and what I've done so far before this provisioning thing is I've basically just programmed each extension up by itself. Went around\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: and just\n\nChannel 0: Yeah.\n\nChannel 1: individually\n\nChannel 0: Yeah.\n\nChannel 1: programmed them. And then worried about the hot desking later, but it's there's there's a crossover here somewhere that's I'm gonna have to probably do it all and start do it all again. So that's all. Okay. I've got a phone up.\n\nChannel 0: Awesome. And let's just give that a second to see if it provisions. And is it doing anything on your side there?\n\nChannel 1: I'm doing nothing here.\n\nChannel 0: Nothing. Has it provisioned anything onto the handset?\n\nChannel 1: No. It's just sitting here with a nothing at all. I might I'm I'm sort of babysitting just today. That's why I'm at home. So I'm gonna get called away.\n\nJust bear with me.\n\nChannel 0: You're all good. How old is the young one?\n\nChannel 1: Hang on a sec. What's wrong? What do you want? We'll start with this one. We'll start with this one.\n\nAnd then we'll do the next one later. And leave it on here and don't touch it. What they do is they they change the channels and then nothing works. Okay. Bye.\n\nChannel 0: Oh, good. Now is the handset restarting at the moment?\n\nChannel 1: Yes.\n\nChannel 0: Awesome. So that that's that's good news. That means that we've got a level of control from the cloud. So let's figure this out.\n\nChannel 1: I can't wait back to where we were before. It's sitting there. No account. I've got a symbol on just came up on the screen. Looks like it's a downloading symbol.\n\nIt's gone.\n\nChannel 0: That's it. That means that it's trying to download configuration. So and we come up with anything on there?\n\nChannel 1: Not assuming it's doing it again. It's the I'm trying to download something.\n\nChannel 0: That's that's still good. Still good. Still nothing on there?\n\nChannel 1: No. Nothing. I've got a couple of in the middle of this in the middle of the top line, I've got a couple of symbols, a couple of dashes and things like that, but that's about it.\n\nChannel 0: Okay.\n\nChannel 1: All I've got on the screen is the no account, the dashes in the middle, the time, and the bottom left hand side, I've got history, which is pretty much.\n\nChannel 0: When you say you've got the dashes, where are the dashes in particular?\n\nChannel 1: In the the middle of the top line.\n\nChannel 0: Gotcha.\n\nChannel 1: I've got no accounts. That's where they are. They're going they're going there. So\n\nChannel 0: Okay. Let me see what I can see here remotely.\n\nChannel 1: I'll send it off. You gotta watch it for a while, then I'll I'll come down and we'll change it. K? You know, you got the toilet, you got the toilet.\n\nChannel 0: Is it asking you to take a screenshot at the moment?\n\nChannel 1: You're probably Hang on. Give me a sec. Yes.\n\nChannel 0: Thanks.\n\nChannel 1: I can give you if you if you look like I can actually let you go coming to me computer and break the connect to it if you wanna do it that way.\n\nChannel 0: Yeah. Look. May do. I did just push a firmware update to the phone. Does it does it say anything about updating firmware on there?\n\nChannel 1: No. Well, I've got now I've\n\nChannel 0: Damn.\n\nChannel 1: still got no account. Nothing nothing in the lines in the middle now. The time, which is not right anyway, and history in the bottom. So\n\nChannel 0: Alright. How how would you have us jump onto the computer? What software do you normally work with?\n\nChannel 1: Will you tell me what you've got, and I'll tell you what I've I can hide them up on the computer. We do.\n\nChannel 0: I could sorry. What would you say?\n\nChannel 1: No. No. You tell me what else if I've got it.\n\nChannel 0: I could do TeamViewer, I guess. If if TeamViewer works for you fine.\n\nChannel 1: I think maybe try AnyDesk would be easier straight away or\n\nChannel 0: Your\n\nChannel 1: Yeah.\n\nChannel 0: EnDesk?\n\nChannel 1: Yeah. AnyDesk.\n\nChannel 0: Sure. Give me\n\nChannel 1: Hang\n\nChannel 0: a\n\nChannel 1: on. I'll go let me see if I get any disk on this one. Any disk. Okay. Any discerning?\n\nLet's see what we got. I wouldn't need it. Why does it keep coming up with that same view? I don't have to leave it.\n\nChannel 0: What's it trying to upload?\n\nChannel 1: Let me do what I wanna do.\n\nChannel 0: Oh, good.\n\nChannel 1: I'm sure I got any debt going in. I have got any debt going in. Why does the one come off of that? Okay. Okay.\n\nYou're gonna have to bear with me. I'm not not that electric\n\nChannel 0: You're\n\nChannel 1: with all this stuff. So\n\nChannel 0: completely fine. Don't worry about it. You're you're doing doing us a favor doing troubleshooting your side. I appreciate it.\n\nChannel 1: Okay. Actually, it's gonna be your office. Okay. I've got TeamViewer. That will work.\n\nGot an ID for you?\n\nChannel 0: Awesome. 26. Yeah. Harry, are you all good with that?\n\nChannel 1: Yeah. Sorry. Come again?\n\nChannel 0: Are you all good with the TeamView?\n\nChannel 1: Yeah. You can connect in straight away. Yeah.\n\nChannel 0: Yeah, man. Yeah. Cool.\n\nChannel 1: I got I\n\nChannel 0: What\n\nChannel 1: got\n\nChannel 0: have you got there as an\n\nChannel 1: I\n\nChannel 0: ID?\n\nChannel 1: got 909\n\nChannel 0: Mhmm.\n\nChannel 1: 372\n\nChannel 0: Yes.\n\nChannel 1: 010.\n\nChannel 0: Thank you very much. And then it's just connecting slowly. And what have you got as a password, please?\n\nChannel 1: I've got LowercaseHT\n\nChannel 0: Yep.\n\nChannel 1: X42HFN.\n\nChannel 0: Thank you.\n\nChannel 1: Okay. You're there.\n\nChannel 0: Hey, Champion. Thank you so much.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: The phone the\n\nChannel 0: yeah.\n\nChannel 1: phone is connected to that. You just go into the I'll give you an IP address.\n\nChannel 0: Yes, please.\n\nChannel 1: Get back. IP address. The phone is one nine two one six eight\n\nChannel 0: Yep.\n\nChannel 1: dot twenty dot twenty twenty seven.\n\nChannel 0: Champion. Thank you so much.\n\nChannel 1: Now the I got to because the default, I'll have to give you Admin.\n\nChannel 0: Yep.\n\nChannel 1: And the password is LowercaseZXPLowercaseCAE,\n\nChannel 0: Yep.\n\nChannel 1: Y7. Alright. Actually, I could've done that. Yep.\n\nChannel 0: Just like that?\n\nChannel 1: Just like that. Yep. Should should come in and that should change the password.\n\nChannel 0: Champion. So I'm just gonna change it to AdminAdmin just to,\n\nChannel 1: Yeah.\n\nChannel 0: you know,\n\nChannel 1: That's fine. That's that's\n\nChannel 0: keep things\n\nChannel 1: fine.\n\nChannel 0: keep things really easy. So Now why is that's not working. Sorry. Just checking a couple of things up here.\n\nChannel 1: That's\n\nChannel 0: Do you see anything come up on the screen there about updating firmware or an option option to update firmware?\n\nChannel 1: No. I just\n\nChannel 0: Okay.\n\nChannel 1: on the on the phone itself, I've just got account. No account. The time is is in the top line and history in the bottom left hand corner. If I pick the phone up, it says account is not registered. Dismissed or it can pick it configure.\n\nThat's all I've got on the phone.\n\nChannel 0: Okay. Thanks, because it's if if because it has this in here, I can tell that it's definitely talking to Grandstream's server, which is good. Let's have a look here. Okay. Find network.\n\nYeah. I'll pay 2 Just quickly grab this. And then I hit okay. Oh, we'll give it a sec couple of secs to download this.\n\nChannel 1: And you what are you what are you in to Harry? You're the the takeout. Yeah? Come again?\n\nChannel 0: Yeah. What?\n\nChannel 1: No. Sorry. Go ahead.\n\nChannel 0: Yeah. Oops. Sorry. Ian was just asking what my my role is or relation.\n\nChannel 1: Dan is champ. He's a tech guru. He look after the back end self customization and development here. So all\n\nChannel 0: Yep.\n\nChannel 1: the feature request goes to them. Yeah. So so, basically, you'll pass it. I I put a quick request in. He he then you then pass it on to him and he does it then pass it back to you and you come back to me.\n\nYeah. Exactly. Fair enough. Circle. We're making a circle.\n\nYeah.\n\nChannel 0: I end up getting a lot of the the the funky requests, but then I have to figure out how we can deliver on them.\n\nChannel 1: Yeah. I I know what you're saying. I've had had that over the years with different purchase. And if everybody wants to do something different, then you gotta figure out how you're gonna do it. Everything's everything's\n\nChannel 0: Yeah.\n\nChannel 1: on a straight line. There's a few tangents\n\nChannel 0: You\n\nChannel 1: along the way.\n\nChannel 0: you you speak my language, and then you've also gotta make gotta make sure that you're catering for everyone. Because otherwise, you make one change for one person that works a 100% how they want, and you've just broken it for five other people.\n\nChannel 1: Yes. Yes. I agree with that one. That's true. Yes.\n\nChannel 0: Yeah.\n\nChannel 1: I know where that I definitely know where that's coming from.\n\nChannel 0: Yeah. It's it's alright. Part of the fun. So in just a second, we've got that firmware there. We're gonna go to upload.\n\nUh-huh. We're trying. So we'll just quickly update the firmware here, and then\n\nChannel 1: Yeah. This\n\nChannel 0: let's\n\nChannel 1: is only\n\nChannel 0: see how\n\nChannel 1: doing\n\nChannel 0: we\n\nChannel 1: the\n\nChannel 0: go.\n\nChannel 1: one fine, isn't it? So we gotta do if this is the case, we're gonna have to do this every fine.\n\nChannel 0: Potentially,\n\nChannel 1: Or is there\n\nChannel 0: I yeah. There's no no quick fix here or no easy fix on this. But I wanna see if I wanted to see if this is going to be the actual one of the causes. So let's see.\n\nChannel 1: Okay. I can see the firmware update on the phone going through.\n\nChannel 0: Perfect.\n\nChannel 1: And what what was this? I've got a question.\n\nChannel 0: Of course. Yeah.\n\nChannel 1: Okay. Incoming calls. Okay. We we're using because it's the ISDN in dial range, they use the the the the main number is 2000. How how how many calls instantaneous calls can we have on that?\n\nChannel 0: Okay. On the main number?\n\nChannel 1: Yep.\n\nChannel 0: 510,\n\nChannel 1: They\n\nChannel 0: 20,\n\nChannel 1: got\n\nChannel 0: a\n\nChannel 1: they're\n\nChannel 0: hundred,\n\nChannel 1: not\n\nChannel 0: a\n\nChannel 1: okay.\n\nChannel 0: thousand.\n\nChannel 1: I I can no. That's alright. That's alright. Because\n\nChannel 0: Yeah.\n\nChannel 1: because\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: it's\n\nChannel 0: That\n\nChannel 1: an\n\nChannel 0: was\n\nChannel 1: extension because\n\nChannel 0: sorry.\n\nChannel 1: it's an extension number, I was worried that it may only limit the number of calls, but you're saying it's fine.\n\nChannel 0: No. No. Not at all. There's there's no limits behind the scenes on here that it's all all\n\nChannel 1: Okay.\n\nChannel 0: good.\n\nChannel 1: Okay. Network\n\nChannel 0: It's definitely\n\nChannel 1: starting.\n\nChannel 0: a good question on your behalf, though.\n\nChannel 1: Because they got on ramp they got an on ramp 10. It's a doctor surgery, and they get flooded that all those 10 calls are coming at certain times of the day. Is it late o'clock in the morning? I get bombarded with calls.\n\nChannel 0: Of course.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: It's it's downloaded. It's back to where we were before.\n\nChannel 0: Awesome. You have been logged out. Please wait a moment while you sign that date.\n\nChannel 1: Are you still in the phone? It's didn't kick yet? You have to do a reboot\n\nChannel 0: It\n\nChannel 1: of\n\nChannel 0: kicks\n\nChannel 1: the phone to to to to take it?\n\nChannel 0: it kicks me out the initial time. I'm just saying I don't think it's kicked me out the second time, which is good. But now we've got to figure out why this isn't working. Let's see if that would that's what it needs. This time.\n\nChannel 1: Okay. It's rebooting the phone.\n\nChannel 0: Yep. Doing good. Let's see. That would make sense. At least it could be that.\n\nThey that's fine. Have you got anything there showing that it's downloading on the screen?\n\nChannel 1: No. It's just normal screen. I've got a little symbol loading there before on the screen. Let's see at the time,\n\nChannel 0: Yeah. The time.\n\nChannel 1: which made slides connected.\n\nChannel 0: Okay. That's good. And did that little icon just kind of show up and then it disappeared?\n\nChannel 1: No. It's still there.\n\nChannel 0: What's it look like? Is it moving or is it static?\n\nChannel 1: It's static. It's just beside the time. No. It's not moving. It may be you you you download thing with but it's not definitely not moving.\n\nBut it's not in the same spot of what the download was. It's it's more to the right hand side of the screen at the top line beside the time. In front\n\nChannel 0: Okay.\n\nChannel 1: of the time, actually. I got a phone. Tell me what that symbol means. Oh, it's a box. Oh, I forgot what the symbol's saying.\n\nChannel 0: Hi, Pam.\n\nChannel 1: Yeah. When I was playing with these it's just it's gone now. One of the things that they asked me to do thing was enable public mode. I don't think that if that's an issue.\n\nChannel 0: Alright. Is that what it's saying? Enable public mode on the screen or what's it?\n\nChannel 1: No. No. No. That that was that was what I when I was playing it, I was just referencing that when I was playing with these and I looked at the YouTube videos, they said you've gotta, you know, either enable public mode on the phone. And when I did that, it came up with login and thing on the phone.\n\nSo I'm just\n\nChannel 0: Gotcha.\n\nChannel 1: threw that out there just just in case it it may mean something.\n\nChannel 0: Yeah. Look at it. Should. What I'm doing right now is I'm just trying to simulate that your phone's asking for provisioning details. So let's go.\n\nJust checking if we can actually see if Okay. Alright. I'm still here just tinkering with some stuff I'm trying to find.\n\nChannel 1: That's right. That's right. I realized I didn't see seven.\n\nChannel 0: Okay. So that works for sure. Alright. Let's push restart.\n\nChannel 1: Watching TV. It was there. It's taking me there. Where'd the Grisecap? Yeah?\n\nYeah. And your black Jeep? Yeah. Okay.\n\nChannel 0: So weird. So even my my test website, the phone's not trying to this phone is not trying to send a ping to us. It's not trying to provision. Let's go here. Still factory reset.\n\nChannel 1: So it's gotcha. It's one of these ones that it'll be something simple like a little box somewhere, but it's not I can't I haven't found it yet.\n\nChannel 0: Yeah. Definitely. Have you got anything phone subnet that you're using? The phones no. That looks good.\n\nI've been saying is there anything block that could be blocking web traffic on your network, but there isn't, is\n\nChannel 1: Well,\n\nChannel 0: there?\n\nChannel 1: this this is I'm basically sitting at home. I've got a Internet connection. I've got a a dumb POE switch, and that's everything plugged into that.\n\nChannel 0: Gotcha. Okay. Is that doing anything interesting on the\n\nChannel 1: It's it's just changed the changed something up. Changed the wall paper on the phone. It's at the time it's kept all the data from the phone But it never before. It's lit it's lit it up. Account is not registered.\n\nNo. It's basically the same as what it's called.\n\nChannel 0: Yeah. Okay. Can you leave that handset connected? And I just wanna test something. So because it's connected up correctly with the, what do you call it, with the Grandstream remote provisioning server, I can actually let me just check.\n\nYeah. I can I can actually access that handset remotely? So I can log in to it and I can factory reset no. Not factory reset it, but I can test out all sorts of stuff without needing to be on the computer to bug you.\n\nChannel 1: Okay.\n\nChannel 0: Because I'm gonna go away and have a bit of bit of a tinker with this because I don't think I'm gonna get anywhere too quickly. And like you said, it's probably just a tick box that I need to play with and fix.\n\nChannel 1: Okay.\n\nChannel 0: So what I can do is I'll log out a new computer. So that's all yours\n\nChannel 1: Yep.\n\nChannel 0: again.\n\nChannel 1: Yep.\n\nChannel 0: And just bear with me just to tick. Can you still see the handset? Is it currently restarting still?\n\nChannel 1: No. No. It's not.\n\nChannel 0: Okay. What's it trying to do? Is it trying to do anything?\n\nChannel 1: No. It's just sitting there. The icon just\n\nChannel 0: Okay.\n\nChannel 1: came up. It's trying to download something.\n\nChannel 0: Gotcha.\n\nChannel 1: The little lines on the screen, but that's it.\n\nChannel 0: And because I can access that handset, I am in. So I can actually access this one remotely without you without you there, which is good because I can quickly go not quickly back and try and figure out what's causing this and not have to hold you up.\n\nChannel 1: Okay. Okay. Beautiful.\n\nChannel 0: So I'm gonna go away. I'm gonna keep having a look at this. I'm gonna see what I can figure out. Is the handset in a location where it's gonna bug you if I restart it even at, like,\n\nChannel 1: No.\n\nChannel 0: 2AM\n\nChannel 1: No. No.\n\nChannel 0: or something? It's not\n\nChannel 1: I'll just I'll just leave it there where it is. Everything's fine.\n\nChannel 0: perfect. Okay. Just because I'm I'm in The US. So I'm in New York time zone. So I may end up working on this at some stupid o'clock for Australia, and I don't wanna don't wanna bug you too much.\n\nChannel 1: Well, it's 11:00 basically, 11:00 in the morning over here. So Yeah.\n\nChannel 0: Yeah. I know. It's almost 9PM over here. So it's it's it's alright. I just wanna I'm literally gonna go through this line by line up next to my test phone and trying to compare the pair and see where there's a where there's something a bit a bit off.\n\nChannel 1: Okay. I'll leave with you. All good, sir. Then\n\nChannel 0: Yeah.\n\nChannel 1: let me know if you need any help. Okay. And yeah. And then we'll wait for your call. Okay?\n\nYeah. Okay.\n\nChannel 0: Thanks,\n\nChannel 1: We'll do\n\nChannel 0: Shannon.\n\nChannel 1: it that way. Thanks, both. Okay.\n\nChannel 0: Just\n\nChannel 1: Okay. Bye. Thank thank\n\nChannel 0: yeah.\n\nChannel 1: you. Thank you.\n\nChannel 0: No.\n\nChannel 1: Cheers.\n\nChannel 0: Stay there.\n\nChannel 1: Bye.\n\nChannel 0: Bye. That's fine.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.022867301478981972}],"sentiment":"neutral","sentiment_score":0.022867301478981972,"channel":0,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hey, Dan.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.08251015096902847},{"text":"How are you?","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.13113185515006384}],"sentiment":"neutral","sentiment_score":0.1116831734776497,"channel":1,"num_words":5,"start":1.76,"end":3.06},{"sentences":[{"text":"Good.","start":3.84,"end":4.08,"sentiment":"positive","sentiment_score":0.5371612906455994},{"text":"Good.","start":4.08,"end":4.3199997,"sentiment":"positive","sentiment_score":0.4925727844238281},{"text":"Sorry.","start":4.3199997,"end":4.72,"sentiment":"neutral","sentiment_score":0.22400590777397156},{"text":"I just dropped my other call so I could jump on here.","start":4.72,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.07477195685108502}],"sentiment":"neutral","sentiment_score":0.14340023100376129,"channel":0,"num_words":15,"start":3.84,"end":7.2999997},{"sentences":[{"text":"All good.","start":7.44,"end":8.16,"sentiment":"positive","sentiment_score":0.43005916476249695},{"text":"So I'm passing in now.","start":8.16,"end":10.0,"sentiment":"neutral","sentiment_score":0.19164601862430572},{"text":"Okay?","start":10.0,"end":10.5,"sentiment":"neutral","sentiment_score":0.09866388887166976}],"sentiment":"neutral","sentiment_score":0.23962653893977404,"channel":1,"num_words":8,"start":7.44,"end":10.5},{"sentences":[{"text":"Yeah.","start":11.28,"end":11.599999,"sentiment":"neutral","sentiment_score":0.097418375313282},{"text":"No problem.","start":11.599999,"end":12.24,"sentiment":"neutral","sentiment_score":0.15427706390619278},{"text":"Let's let's go.","start":12.24,"end":13.54,"sentiment":"neutral","sentiment_score":0.09437123934427898}],"sentiment":"neutral","sentiment_score":0.11484770352641742,"channel":0,"num_words":6,"start":11.28,"end":13.54},{"sentences":[{"text":"Yep.","start":13.84,"end":14.34,"sentiment":"neutral","sentiment_score":0.08914562314748764},{"text":"Hey, Ian.","start":27.605,"end":28.244999,"sentiment":"neutral","sentiment_score":0.08894045650959015},{"text":"We have Dan on the guy on the line as well.","start":28.244999,"end":30.564999,"sentiment":"neutral","sentiment_score":0.10733074017546394},{"text":"And, yeah, he'll look after all the back end stuff.","start":30.564999,"end":33.43,"sentiment":"neutral","sentiment_score":0.07485609166324139},{"text":"So Dan, over to you.","start":33.43,"end":34.73,"sentiment":"neutral","sentiment_score":0.06227447986602783}],"sentiment":"neutral","sentiment_score":0.08646889634687326,"channel":1,"num_words":29,"start":13.84,"end":34.73},{"sentences":[{"text":"Hey, guys.","start":35.69,"end":36.41,"sentiment":"neutral","sentiment_score":0.08790501952171326},{"text":"Hi, Ian.","start":36.41,"end":36.81,"sentiment":"neutral","sentiment_score":0.1374991238117218},{"text":"How are you?","start":36.81,"end":37.63,"sentiment":"neutral","sentiment_score":0.15448876221974692}],"sentiment":"neutral","sentiment_score":0.13061065333230154,"channel":0,"num_words":7,"start":35.69,"end":37.63},{"sentences":[{"text":"I'm good.","start":38.07,"end":38.55,"sentiment":"positive","sentiment_score":0.47568410634994507},{"text":"Thank you.","start":38.55,"end":39.11,"sentiment":"positive","sentiment_score":0.618415504693985},{"text":"Good.","start":39.11,"end":39.61,"sentiment":"positive","sentiment_score":0.47053223848342896},{"text":"Now","start":40.39,"end":40.63,"sentiment":"positive","sentiment_score":0.38218972086906433}],"sentiment":"positive","sentiment_score":0.5068201969067255,"channel":1,"num_words":6,"start":38.07,"end":40.63},{"sentences":[{"text":"That's","start":40.535,"end":40.934998,"sentiment":"positive","sentiment_score":0.39867085218429565}],"sentiment":"positive","sentiment_score":0.39867085218429565,"channel":0,"num_words":1,"start":40.535,"end":40.934998},{"sentences":[{"text":"I got","start":40.63,"end":40.95,"sentiment":"positive","sentiment_score":0.45039908587932587}],"sentiment":"positive","sentiment_score":0.45039908587932587,"channel":1,"num_words":2,"start":40.63,"end":40.95},{"sentences":[{"text":"good.","start":40.934998,"end":41.434998,"sentiment":"positive","sentiment_score":0.3807304501533508}],"sentiment":"positive","sentiment_score":0.3807304501533508,"channel":0,"num_words":1,"start":40.934998,"end":41.434998},{"sentences":[{"text":"a couple of things I need to do which I can't I haven't I haven't achieved by myself.","start":40.95,"end":48.195,"sentiment":"neutral","sentiment_score":-0.10502755476368798},{"text":"The first one is the what is it called?","start":48.495003,"end":55.155,"sentiment":"neutral","sentiment_score":-0.009092325655122599}],"sentiment":"neutral","sentiment_score":-0.07304914506083285,"channel":1,"num_words":27,"start":40.95,"end":55.155},{"sentences":[{"text":"Yep.","start":55.32,"end":55.82,"sentiment":"neutral","sentiment_score":0.0032199749257415533}],"sentiment":"neutral","sentiment_score":0.0032199749257415533,"channel":0,"num_words":1,"start":55.32,"end":55.82},{"sentences":[{"text":"Setting up the phones.","start":56.335,"end":57.475,"sentiment":"neutral","sentiment_score":-0.00035704916808754206},{"text":"The the login to the phones and things.","start":58.11,"end":60.850002,"sentiment":"neutral","sentiment_score":0.000333675881847739}],"sentiment":"neutral","sentiment_score":0.00010343419853597865,"channel":1,"num_words":12,"start":56.335,"end":60.850002},{"sentences":[{"text":"Yep.","start":63.32,"end":63.4,"sentiment":"neutral","sentiment_score":-0.006674258038401604},{"text":"Like the","start":63.4,"end":64.04,"sentiment":"neutral","sentiment_score":-0.021253670565783978}],"sentiment":"neutral","sentiment_score":-0.016393866389989853,"channel":0,"num_words":3,"start":63.32,"end":64.04},{"sentences":[{"text":"Yeah.","start":63.87,"end":64.11,"sentiment":"neutral","sentiment_score":-0.020986005663871765}],"sentiment":"neutral","sentiment_score":-0.020986005663871765,"channel":1,"num_words":1,"start":63.87,"end":64.11},{"sentences":[{"text":"hot","start":64.04,"end":64.28,"sentiment":"neutral","sentiment_score":-0.031922370195388794}],"sentiment":"neutral","sentiment_score":-0.031922370195388794,"channel":0,"num_words":1,"start":64.04,"end":64.28},{"sentences":[{"text":"I can","start":64.11,"end":64.35,"sentiment":"neutral","sentiment_score":-0.04676254279911518}],"sentiment":"neutral","sentiment_score":-0.04676254279911518,"channel":1,"num_words":2,"start":64.11,"end":64.35},{"sentences":[{"text":"desking.","start":64.28,"end":64.76,"sentiment":"neutral","sentiment_score":-0.03504288196563721}],"sentiment":"neutral","sentiment_score":-0.03504288196563721,"channel":0,"num_words":1,"start":64.28,"end":64.76},{"sentences":[{"text":"get","start":64.35,"end":64.85,"sentiment":"neutral","sentiment_score":-0.030054252594709396}],"sentiment":"neutral","sentiment_score":-0.030054252594709396,"channel":1,"num_words":1,"start":64.35,"end":64.85},{"sentences":[{"text":"Yeah?","start":64.76,"end":65.26,"sentiment":"neutral","sentiment_score":-0.03185861185193062}],"sentiment":"neutral","sentiment_score":-0.03185861185193062,"channel":0,"num_words":1,"start":64.76,"end":65.26},{"sentences":[{"text":"the hot desking, but I've gotta do the the provisioning.","start":65.71,"end":70.85,"sentiment":"neutral","sentiment_score":-0.12195574790239334},{"text":"It won't let me do that, so I don't know how to do that.","start":72.295006,"end":76.395004,"sentiment":"neutral","sentiment_score":-0.16184232330748013},{"text":"That's","start":77.335,"end":77.655,"sentiment":"neutral","sentiment_score":-0.01619546487927437}],"sentiment":"neutral","sentiment_score":-0.1400618188083172,"channel":1,"num_words":25,"start":65.71,"end":77.655},{"sentences":[{"text":"Yeah.","start":77.435,"end":77.935,"sentiment":"neutral","sentiment_score":-0.007990021258592606}],"sentiment":"neutral","sentiment_score":-0.007990021258592606,"channel":0,"num_words":1,"start":77.435,"end":77.935},{"sentences":[{"text":"one thing.","start":77.655,"end":78.395004,"sentiment":"neutral","sentiment_score":-0.010866827331483364},{"text":"The other thing is to set up the voice 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wrong?","start":494.965,"end":495.785,"sentiment":"neutral","sentiment_score":-0.13247893750667572},{"text":"What do you want?","start":499.76498,"end":500.665,"sentiment":"neutral","sentiment_score":-0.08576885797083378},{"text":"We'll start with this one.","start":508.51,"end":509.79,"sentiment":"neutral","sentiment_score":-0.01466209776699543},{"text":"We'll start with this one.","start":509.79,"end":511.09003,"sentiment":"neutral","sentiment_score":0.01278239693492651}],"sentiment":"neutral","sentiment_score":-0.040425418643280864,"channel":1,"num_words":20,"start":494.245,"end":511.09003},{"sentences":[{"text":"And then we'll do the next one later.","start":511.95,"end":513.73004,"sentiment":"neutral","sentiment_score":-0.005177109967917204},{"text":"And leave it on here and don't touch it.","start":515.15,"end":517.17,"sentiment":"neutral","sentiment_score":-0.037174597589506045},{"text":"What they do is they they change the channels and then nothing 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there?","start":625.08997,"end":626.39,"sentiment":"neutral","sentiment_score":0.002891130745410919}],"sentiment":"neutral","sentiment_score":0.33064335584640503,"channel":0,"num_words":10,"start":610.01495,"end":626.39},{"sentences":[{"text":"No.","start":626.94,"end":627.18,"sentiment":"neutral","sentiment_score":-0.10219314694404602},{"text":"Nothing.","start":627.18,"end":627.42,"sentiment":"neutral","sentiment_score":-0.10103202611207962},{"text":"I've got a couple of in the middle of this in the middle of the top line, I've got a couple of symbols, a couple of dashes and things like that, but that's about 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particular?","start":663.195,"end":666.335,"sentiment":"neutral","sentiment_score":-0.018550200674396295}],"sentiment":"neutral","sentiment_score":-0.018550200674396295,"channel":0,"num_words":13,"start":663.195,"end":666.335},{"sentences":[{"text":"In the the middle of the top line.","start":667.08496,"end":669.90497,"sentiment":"neutral","sentiment_score":-0.023469302337616682}],"sentiment":"neutral","sentiment_score":-0.023469302337616682,"channel":1,"num_words":8,"start":667.08496,"end":669.90497},{"sentences":[{"text":"Gotcha.","start":671.835,"end":672.335,"sentiment":"neutral","sentiment_score":-0.08127130568027496}],"sentiment":"neutral","sentiment_score":-0.08127130568027496,"channel":0,"num_words":1,"start":671.835,"end":672.335},{"sentences":[{"text":"I've got no accounts.","start":671.88495,"end":673.105,"sentiment":"neutral","sentiment_score":-0.17813324928283691},{"text":"That's where they 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for a while, then I'll I'll come down and we'll change it.","start":711.68,"end":714.54504,"sentiment":"neutral","sentiment_score":0.010281739698257297},{"text":"K?","start":714.54504,"end":715.025,"sentiment":"neutral","sentiment_score":0.003402063623070717},{"text":"You know, you got the toilet, you got the toilet.","start":715.025,"end":716.965,"sentiment":"neutral","sentiment_score":-0.010269287787377835}],"sentiment":"neutral","sentiment_score":0.006299403976769217,"channel":1,"num_words":31,"start":710.64,"end":716.965},{"sentences":[{"text":"Is it asking you to take a screenshot at the moment?","start":737.82,"end":740.8,"sentiment":"neutral","sentiment_score":-0.008439791981469501}],"sentiment":"neutral","sentiment_score":-0.008439791981469501,"channel":0,"num_words":11,"start":737.82,"end":740.8},{"sentences":[{"text":"You're probably Hang on.","start":741.775,"end":745.555,"sentiment":"neutral","sentiment_score":-0.027615011669695377},{"text":"Give me a 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nothing in the lines in the middle now.","start":784.73004,"end":787.47003,"sentiment":"neutral","sentiment_score":-0.17915116912788814},{"text":"The time, which is not right anyway, and history in the bottom.","start":787.85004,"end":792.49005,"sentiment":"neutral","sentiment_score":-0.15174177971978983},{"text":"So","start":792.49005,"end":792.99005,"sentiment":"neutral","sentiment_score":-0.02118000760674477}],"sentiment":"neutral","sentiment_score":-0.1640207192932184,"channel":1,"num_words":26,"start":782.455,"end":792.99005},{"sentences":[{"text":"Alright.","start":794.36005,"end":794.86005,"sentiment":"neutral","sentiment_score":0.01848297379910946},{"text":"How how would you have us jump onto the computer?","start":807.24506,"end":809.80505,"sentiment":"neutral","sentiment_score":0.008240287750959396},{"text":"What software do you normally work 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it?","start":2006.75,"end":2009.25,"sentiment":"neutral","sentiment_score":-0.005916921292535133}],"sentiment":"neutral","sentiment_score":-0.0007602504920214415,"channel":0,"num_words":15,"start":2004.395,"end":2009.25},{"sentences":[{"text":"No.","start":2008.855,"end":2009.1749,"sentiment":"neutral","sentiment_score":-0.17463284730911255},{"text":"No.","start":2009.1749,"end":2009.4149,"sentiment":"neutral","sentiment_score":-0.1640779823064804},{"text":"No.","start":2009.4149,"end":2009.6549,"sentiment":"neutral","sentiment_score":-0.1747186779975891},{"text":"That that was that was what I when I was playing it, I was just referencing that when I was playing with these and I looked at the YouTube videos, they said you've gotta, you know, either enable public mode on the phone.","start":2009.6549,"end":2019.975,"sentiment":"neutral","sentiment_score":-0.11855063570100208},{"text":"And when I did that, it came up with login and thing on the phone.","start":2019.975,"end":2025.52,"sentiment":"neutral","sentiment_score":-0.11202373454968134}],"sentiment":"neutral","sentiment_score":-0.11953217804920478,"channel":1,"num_words":61,"start":2008.855,"end":2025.52},{"sentences":[{"text":"So I'm just","start":2025.52,"end":2028.28,"sentiment":"neutral","sentiment_score":-0.07930940886338551}],"sentiment":"neutral","sentiment_score":-0.07930940886338551,"channel":1,"num_words":3,"start":2025.52,"end":2028.28},{"sentences":[{"text":"Gotcha.","start":2028.4049,"end":2028.9049,"sentiment":"neutral","sentiment_score":-0.07074056565761566}],"sentiment":"neutral","sentiment_score":-0.07074056565761566,"channel":0,"num_words":1,"start":2028.4049,"end":2028.9049},{"sentences":[{"text":"threw that out there just just in case it it may mean something.","start":2028.48,"end":2032.1,"sentiment":"neutral","sentiment_score":-0.09818622842431068}],"sentiment":"neutral","sentiment_score":-0.09818622842431068,"channel":1,"num_words":13,"start":2028.48,"end":2032.1},{"sentences":[{"text":"Yeah.","start":2034.485,"end":2034.885,"sentiment":"neutral","sentiment_score":0.00523096788674593},{"text":"Look at it.","start":2034.885,"end":2039.17,"sentiment":"neutral","sentiment_score":0.010081109901269278},{"text":"Should.","start":2039.17,"end":2039.67,"sentiment":"neutral","sentiment_score":0.023353518918156624},{"text":"What I'm doing right now is I'm just trying to simulate that your phone's asking for provisioning details.","start":2039.89,"end":2047.91,"sentiment":"neutral","sentiment_score":0.006619340791884396},{"text":"So let's go.","start":2050.13,"end":2051.59,"sentiment":"neutral","sentiment_score":0.01793046109378338}],"sentiment":"neutral","sentiment_score":0.008914128232460756,"channel":0,"num_words":26,"start":2034.485,"end":2051.59},{"sentences":[{"text":"Just checking if we can actually see if Okay.","start":2099.17,"end":2130.39,"sentiment":"neutral","sentiment_score":0.0016129091382026672},{"text":"Alright.","start":2237.7998,"end":2237.96,"sentiment":"neutral","sentiment_score":0.007245074957609177},{"text":"I'm still here just tinkering with some stuff I'm trying to find.","start":2237.96,"end":2240.94,"sentiment":"neutral","sentiment_score":-0.05320234224200249}],"sentiment":"neutral","sentiment_score":-0.02803031135011803,"channel":0,"num_words":22,"start":2099.17,"end":2240.94},{"sentences":[{"text":"That's right.","start":2241.83,"end":2242.3901,"sentiment":"neutral","sentiment_score":0.0676483865827322},{"text":"That's right.","start":2242.3901,"end":2242.95,"sentiment":"neutral","sentiment_score":0.05478033050894737},{"text":"I realized I didn't see seven.","start":2242.95,"end":2244.49,"sentiment":"neutral","sentiment_score":-0.07718320687611897}],"sentiment":"neutral","sentiment_score":-0.021824180707335473,"channel":1,"num_words":10,"start":2241.83,"end":2244.49},{"sentences":[{"text":"Okay.","start":2282.755,"end":2283.075,"sentiment":"neutral","sentiment_score":0.2469724714756012},{"text":"So that works for sure.","start":2283.075,"end":2284.775,"sentiment":"positive","sentiment_score":0.3618686437606812},{"text":"Alright.","start":2329.82,"end":2330.32,"sentiment":"neutral","sentiment_score":0.1645394265651703},{"text":"Let's push restart.","start":2330.3801,"end":2331.4402,"sentiment":"neutral","sentiment_score":0.08892011145750682}],"sentiment":"neutral","sentiment_score":0.24876154512166976,"channel":0,"num_words":10,"start":2282.755,"end":2331.4402},{"sentences":[{"text":"Watching TV.","start":2375.33,"end":2376.31,"sentiment":"neutral","sentiment_score":0.08541813492774963},{"text":"It was there.","start":2377.81,"end":2378.53,"sentiment":"neutral","sentiment_score":0.06624111781517665},{"text":"It's taking me there.","start":2378.53,"end":2379.35,"sentiment":"neutral","sentiment_score":0.03391149640083313},{"text":"Where'd the Grisecap?","start":2383.57,"end":2384.47,"sentiment":"neutral","sentiment_score":0.0454875665406386},{"text":"Yeah?","start":2403.51,"end":2404.01,"sentiment":"neutral","sentiment_score":0.0374852679669857}],"sentiment":"neutral","sentiment_score":0.052242582807174094,"channel":1,"num_words":13,"start":2375.33,"end":2404.01},{"sentences":[{"text":"Yeah.","start":2408.31,"end":2408.81,"sentiment":"neutral","sentiment_score":0.03853045403957367},{"text":"And your black Jeep?","start":2411.75,"end":2412.97,"sentiment":"neutral","sentiment_score":0.024847491644322872},{"text":"Yeah.","start":2413.11,"end":2413.35,"sentiment":"neutral","sentiment_score":0.03191607445478439},{"text":"Okay.","start":2413.35,"end":2413.85,"sentiment":"neutral","sentiment_score":0.02870593778789043}],"sentiment":"neutral","sentiment_score":0.028363204694219997,"channel":1,"num_words":7,"start":2408.31,"end":2413.85},{"sentences":[{"text":"So weird.","start":2432.8252,"end":2433.5652,"sentiment":"neutral","sentiment_score":-0.02850392460823059},{"text":"So even my my test website, the phone's not trying to this phone is not trying to send a ping to us.","start":2433.625,"end":2442.9302,"sentiment":"neutral","sentiment_score":-0.24725420265035195},{"text":"It's not trying to provision.","start":2449.7249,"end":2451.585,"sentiment":"neutral","sentiment_score":-0.21766539812088012},{"text":"Let's go here.","start":2459.49,"end":2460.8699,"sentiment":"neutral","sentiment_score":-0.052801707138617836},{"text":"Still factory reset.","start":2465.25,"end":2466.79,"sentiment":"neutral","sentiment_score":-0.10407900313536327}],"sentiment":"neutral","sentiment_score":-0.20158769797001566,"channel":0,"num_words":35,"start":2432.8252,"end":2466.79},{"sentences":[{"text":"So it's gotcha.","start":2475.445,"end":2476.3252,"sentiment":"neutral","sentiment_score":-0.08482283353805542},{"text":"It's one of these ones that it'll be something simple like a little box somewhere, but it's not I can't I haven't found it yet.","start":2476.3252,"end":2483.225,"sentiment":"neutral","sentiment_score":-0.156156554967165}],"sentiment":"neutral","sentiment_score":-0.14851365624261753,"channel":1,"num_words":28,"start":2475.445,"end":2483.225},{"sentences":[{"text":"Yeah.","start":2484.7852,"end":2485.2852,"sentiment":"neutral","sentiment_score":0.04004564881324768},{"text":"Definitely.","start":2485.745,"end":2486.245,"sentiment":"neutral","sentiment_score":0.10242977738380432},{"text":"Have you got anything phone subnet that you're using?","start":2489.2,"end":2495.7,"sentiment":"neutral","sentiment_score":0.027892068752812013},{"text":"The phones no.","start":2499.76,"end":2501.4402,"sentiment":"neutral","sentiment_score":-0.07379007091124852},{"text":"That looks good.","start":2501.4402,"end":2502.375,"sentiment":"neutral","sentiment_score":0.17380562921365103}],"sentiment":"neutral","sentiment_score":0.040797101169386334,"channel":0,"num_words":17,"start":2484.7852,"end":2502.375},{"sentences":[{"text":"I've been saying is there anything block that could be blocking web traffic on your network, but there isn't, is","start":2502.855,"end":2508.375,"sentiment":"neutral","sentiment_score":-0.2165091373026371}],"sentiment":"neutral","sentiment_score":-0.2165091373026371,"channel":0,"num_words":20,"start":2502.855,"end":2508.375},{"sentences":[{"text":"Well,","start":2508.2349,"end":2508.4749,"sentiment":"neutral","sentiment_score":-0.05428889021277428}],"sentiment":"neutral","sentiment_score":-0.05428889021277428,"channel":1,"num_words":1,"start":2508.2349,"end":2508.4749},{"sentences":[{"text":"there?","start":2508.375,"end":2508.875,"sentiment":"neutral","sentiment_score":-0.045488275587558746}],"sentiment":"neutral","sentiment_score":-0.045488275587558746,"channel":0,"num_words":1,"start":2508.375,"end":2508.875},{"sentences":[{"text":"this this is I'm basically sitting at home.","start":2508.4749,"end":2510.77,"sentiment":"neutral","sentiment_score":-0.07233768980950117},{"text":"I've got a Internet connection.","start":2510.77,"end":2512.5498,"sentiment":"neutral","sentiment_score":-0.05354080945253372},{"text":"I've got a a dumb POE switch, and that's everything plugged into that.","start":2512.69,"end":2517.03,"sentiment":"neutral","sentiment_score":-0.06369902193546295}],"sentiment":"neutral","sentiment_score":-0.06440357118844986,"channel":1,"num_words":26,"start":2508.4749,"end":2517.03},{"sentences":[{"text":"Gotcha.","start":2519.22,"end":2519.72,"sentiment":"neutral","sentiment_score":-0.009066440165042875},{"text":"Okay.","start":2519.8599,"end":2520.3599,"sentiment":"neutral","sentiment_score":0.018333129584789276},{"text":"Is that doing anything interesting on the","start":2752.0151,"end":2754.675,"sentiment":"neutral","sentiment_score":0.003535150284213679}],"sentiment":"neutral","sentiment_score":0.0037791934899157947,"channel":0,"num_words":9,"start":2519.22,"end":2754.675},{"sentences":[{"text":"It's it's just changed the changed something up.","start":2755.405,"end":2759.665,"sentiment":"neutral","sentiment_score":-0.056457240134477615},{"text":"Changed the wall paper on the phone.","start":2759.885,"end":2761.665,"sentiment":"neutral","sentiment_score":-0.051157106778451374},{"text":"It's at the time it's kept all the data from the phone But it never before.","start":2762.5251,"end":2767.75,"sentiment":"neutral","sentiment_score":-0.06995031493715942},{"text":"It's lit it's lit it up.","start":2767.81,"end":2771.1099,"sentiment":"neutral","sentiment_score":-0.13759039590756098},{"text":"Account is not registered.","start":2771.81,"end":2772.95,"sentiment":"neutral","sentiment_score":-0.2562714144587517}],"sentiment":"neutral","sentiment_score":-0.09218514001950985,"channel":1,"num_words":41,"start":2755.405,"end":2772.95},{"sentences":[{"text":"No.","start":2773.01,"end":2773.33,"sentiment":"neutral","sentiment_score":-0.17673681676387787},{"text":"It's basically the same as what it's called.","start":2773.33,"end":2775.27,"sentiment":"neutral","sentiment_score":-0.1328777438029647}],"sentiment":"neutral","sentiment_score":-0.13775097413195503,"channel":1,"num_words":9,"start":2773.01,"end":2775.27},{"sentences":[{"text":"Yeah.","start":2778.915,"end":2779.235,"sentiment":"neutral","sentiment_score":0.0446573793888092},{"text":"Okay.","start":2779.235,"end":2779.735,"sentiment":"neutral","sentiment_score":0.06796907633543015},{"text":"Can you leave that handset connected?","start":2789.5552,"end":2792.135,"sentiment":"neutral","sentiment_score":0.07639069048066933},{"text":"And I just wanna test something.","start":2796.01,"end":2797.71,"sentiment":"neutral","sentiment_score":0.13120180492599806},{"text":"So because it's connected up correctly with the, what do you call it, with the Grandstream remote provisioning server, I can actually let me just check.","start":2798.01,"end":2811.635,"sentiment":"neutral","sentiment_score":0.2095010168850422}],"sentiment":"neutral","sentiment_score":0.1701301966793835,"channel":0,"num_words":40,"start":2778.915,"end":2811.635},{"sentences":[{"text":"Yeah.","start":2813.615,"end":2813.6948,"sentiment":"neutral","sentiment_score":0.21553248167037964},{"text":"I can I can actually access that handset remotely?","start":2813.6948,"end":2816.755,"sentiment":"neutral","sentiment_score":0.20096934669547611},{"text":"So I can log in to it and I can factory reset no.","start":2817.055,"end":2820.895,"sentiment":"neutral","sentiment_score":0.11802312588462463},{"text":"Not factory reset it, but I can test out all sorts of stuff without needing to be on the computer to bug you.","start":2820.895,"end":2827.1902,"sentiment":"neutral","sentiment_score":0.10508686628030695}],"sentiment":"neutral","sentiment_score":0.12990337310601835,"channel":0,"num_words":46,"start":2813.615,"end":2827.1902},{"sentences":[{"text":"Okay.","start":2828.15,"end":2828.65,"sentiment":"neutral","sentiment_score":-0.034838803112506866}],"sentiment":"neutral","sentiment_score":-0.034838803112506866,"channel":1,"num_words":1,"start":2828.15,"end":2828.65},{"sentences":[{"text":"Because I'm gonna go away and have a bit of bit of a tinker with this because I don't think I'm gonna get anywhere too quickly.","start":2831.49,"end":2837.175,"sentiment":"negative","sentiment_score":-0.4112879599516208},{"text":"And like you said, it's probably just a tick box that I need to play with and fix.","start":2837.175,"end":2841.8352,"sentiment":"negative","sentiment_score":-0.3430243415964974}],"sentiment":"negative","sentiment_score":-0.38336193426088855,"channel":0,"num_words":44,"start":2831.49,"end":2841.8352},{"sentences":[{"text":"Okay.","start":2842.945,"end":2843.445,"sentiment":"neutral","sentiment_score":-0.004928870126605034}],"sentiment":"neutral","sentiment_score":-0.004928870126605034,"channel":1,"num_words":1,"start":2842.945,"end":2843.445},{"sentences":[{"text":"So what I can do is I'll log out a new computer.","start":2843.5752,"end":2848.5552,"sentiment":"neutral","sentiment_score":0.03897729547073444},{"text":"So that's all yours","start":2848.6152,"end":2849.5752,"sentiment":"neutral","sentiment_score":0.07866676338016987}],"sentiment":"neutral","sentiment_score":0.048899662448093295,"channel":0,"num_words":16,"start":2843.5752,"end":2849.5752},{"sentences":[{"text":"Yep.","start":2849.425,"end":2849.925,"sentiment":"neutral","sentiment_score":0.04425003379583359}],"sentiment":"neutral","sentiment_score":0.04425003379583359,"channel":1,"num_words":1,"start":2849.425,"end":2849.925},{"sentences":[{"text":"again.","start":2849.5752,"end":2850.0752,"sentiment":"neutral","sentiment_score":0.04535072669386864}],"sentiment":"neutral","sentiment_score":0.04535072669386864,"channel":0,"num_words":1,"start":2849.5752,"end":2850.0752},{"sentences":[{"text":"Yep.","start":2850.7898,"end":2851.2898,"sentiment":"neutral","sentiment_score":0.046824559569358826}],"sentiment":"neutral","sentiment_score":0.046824559569358826,"channel":1,"num_words":1,"start":2850.7898,"end":2851.2898},{"sentences":[{"text":"And just bear with me just to tick.","start":2851.1199,"end":2854.5,"sentiment":"neutral","sentiment_score":0.030989454593509436},{"text":"Can you still see the handset?","start":2855.1199,"end":2858.34,"sentiment":"neutral","sentiment_score":0.022497917835911114},{"text":"Is it currently restarting still?","start":2858.48,"end":2860.58,"sentiment":"neutral","sentiment_score":-0.018470022827386856}],"sentiment":"neutral","sentiment_score":0.015292264717189889,"channel":0,"num_words":19,"start":2851.1199,"end":2860.58},{"sentences":[{"text":"No.","start":2861.51,"end":2861.99,"sentiment":"neutral","sentiment_score":-0.21935978531837463},{"text":"No.","start":2861.99,"end":2862.15,"sentiment":"neutral","sentiment_score":-0.25521665811538696},{"text":"It's 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just","start":2878.79,"end":2879.59,"sentiment":"neutral","sentiment_score":-0.11426057169834773}],"sentiment":"neutral","sentiment_score":-0.16661403607577085,"channel":1,"num_words":8,"start":2870.995,"end":2879.59},{"sentences":[{"text":"Okay.","start":2879.42,"end":2879.92,"sentiment":"neutral","sentiment_score":-0.09519405663013458}],"sentiment":"neutral","sentiment_score":-0.09519405663013458,"channel":0,"num_words":1,"start":2879.42,"end":2879.92},{"sentences":[{"text":"came up.","start":2879.59,"end":2879.99,"sentiment":"neutral","sentiment_score":-0.09577397257089615},{"text":"It's trying to download something.","start":2879.99,"end":2881.61,"sentiment":"neutral","sentiment_score":-0.16302421689033508}],"sentiment":"neutral","sentiment_score":-0.1438098613704954,"channel":1,"num_words":7,"start":2879.59,"end":2881.61},{"sentences":[{"text":"Gotcha.","start":2883.18,"end":2883.68,"sentiment":"neutral","sentiment_score":-0.1030333936214447}],"sentiment":"neutral","sentiment_score":-0.1030333936214447,"channel":0,"num_words":1,"start":2883.18,"end":2883.68},{"sentences":[{"text":"The little lines on the screen, but that's it.","start":2887.35,"end":2902.2651,"sentiment":"neutral","sentiment_score":-0.08447811214460267}],"sentiment":"neutral","sentiment_score":-0.08447811214460267,"channel":1,"num_words":9,"start":2887.35,"end":2902.2651},{"sentences":[{"text":"And because I can access that handset, I am in.","start":2905.1,"end":2912.54,"sentiment":"neutral","sentiment_score":0.1485210746526718},{"text":"So I can actually access this one remotely without you without you there, which is good because I can quickly go not quickly back and try and figure out what's causing this and not have to hold you up.","start":2912.54,"end":2925.4548,"sentiment":"neutral","sentiment_score":0.15476798084683907}],"sentiment":"neutral","sentiment_score":0.1534931020317029,"channel":0,"num_words":49,"start":2905.1,"end":2925.4548},{"sentences":[{"text":"Okay.","start":2925.5352,"end":2926.0352,"sentiment":"neutral","sentiment_score":0.10059484839439392},{"text":"Okay.","start":2926.0952,"end":2926.495,"sentiment":"neutral","sentiment_score":0.2231852114200592},{"text":"Beautiful.","start":2926.495,"end":2926.995,"sentiment":"positive","sentiment_score":0.4078304171562195}],"sentiment":"neutral","sentiment_score":0.2438701589902242,"channel":1,"num_words":3,"start":2925.5352,"end":2926.995},{"sentences":[{"text":"So I'm gonna go away.","start":2927.915,"end":2929.355,"sentiment":"neutral","sentiment_score":-0.04566361606121063},{"text":"I'm gonna keep having a look at this.","start":2929.355,"end":2930.97,"sentiment":"neutral","sentiment_score":-0.06813118467107415},{"text":"I'm gonna see what I can figure out.","start":2931.53,"end":2935.13,"sentiment":"neutral","sentiment_score":-0.07960939966142178},{"text":"Is the handset in a location where it's gonna bug you if I restart it even at, like,","start":2935.13,"end":2939.69,"sentiment":"neutral","sentiment_score":-0.1934731010761526}],"sentiment":"neutral","sentiment_score":-0.12545534805991712,"channel":0,"num_words":39,"start":2927.915,"end":2939.69},{"sentences":[{"text":"No.","start":2939.67,"end":2939.99,"sentiment":"neutral","sentiment_score":-0.14827431738376615}],"sentiment":"neutral","sentiment_score":-0.14827431738376615,"channel":1,"num_words":1,"start":2939.67,"end":2939.99},{"sentences":[{"text":"2AM","start":2939.69,"end":2940.17,"sentiment":"neutral","sentiment_score":-0.10205184668302536}],"sentiment":"neutral","sentiment_score":-0.10205184668302536,"channel":0,"num_words":1,"start":2939.69,"end":2940.17},{"sentences":[{"text":"No.","start":2939.99,"end":2940.07,"sentiment":"neutral","sentiment_score":-0.17799216508865356},{"text":"No.","start":2940.07,"end":2940.57,"sentiment":"neutral","sentiment_score":-0.2214034199714661}],"sentiment":"neutral","sentiment_score":-0.19969779253005981,"channel":1,"num_words":2,"start":2939.99,"end":2940.57},{"sentences":[{"text":"or something?","start":2940.17,"end":2940.65,"sentiment":"neutral","sentiment_score":-0.16564463078975677},{"text":"It's not","start":2940.65,"end":2940.97,"sentiment":"neutral","sentiment_score":-0.16700800508260727}],"sentiment":"neutral","sentiment_score":-0.16632631793618202,"channel":0,"num_words":4,"start":2940.17,"end":2940.97},{"sentences":[{"text":"I'll just I'll just leave it there where it is.","start":2941.43,"end":2943.1099,"sentiment":"neutral","sentiment_score":-0.10142481327056885},{"text":"Everything's fine.","start":2943.1099,"end":2944.09,"sentiment":"neutral","sentiment_score":0.2413337528705597}],"sentiment":"neutral","sentiment_score":-0.04429838558038076,"channel":1,"num_words":12,"start":2941.43,"end":2944.09},{"sentences":[{"text":"perfect.","start":2945.0652,"end":2945.465,"sentiment":"positive","sentiment_score":0.40717893838882446},{"text":"Okay.","start":2945.465,"end":2945.965,"sentiment":"neutral","sentiment_score":0.10191643238067628},{"text":"Just because I'm I'm in The US.","start":2946.345,"end":2948.2651,"sentiment":"neutral","sentiment_score":0.020407021843961308},{"text":"So I'm in New York time zone.","start":2948.2651,"end":2950.2651,"sentiment":"neutral","sentiment_score":-0.00026781822089105844},{"text":"So I may end up working on this at some stupid o'clock for Australia, and I don't wanna don't wanna bug you too much.","start":2950.2651,"end":2957.91,"sentiment":"neutral","sentiment_score":-0.13788410602137446}],"sentiment":"neutral","sentiment_score":-0.06647871870954987,"channel":0,"num_words":40,"start":2945.0652,"end":2957.91},{"sentences":[{"text":"Well, it's 11:00 basically, 11:00 in the morning over here.","start":2958.99,"end":2962.59,"sentiment":"neutral","sentiment_score":0.0017450270242989063},{"text":"So Yeah.","start":2962.59,"end":2964.05,"sentiment":"neutral","sentiment_score":0.01722936239093542}],"sentiment":"neutral","sentiment_score":0.004325749585404992,"channel":1,"num_words":12,"start":2958.99,"end":2964.05},{"sentences":[{"text":"Yeah.","start":2964.0698,"end":2964.39,"sentiment":"neutral","sentiment_score":0.01471794955432415},{"text":"I know.","start":2964.39,"end":2964.7898,"sentiment":"neutral","sentiment_score":-0.014217900112271309},{"text":"It's almost 9PM over here.","start":2964.7898,"end":2966.95,"sentiment":"neutral","sentiment_score":-0.006257826648652554},{"text":"So it's it's it's alright.","start":2966.95,"end":2968.65,"sentiment":"neutral","sentiment_score":0.005997840873897075},{"text":"I just wanna I'm literally gonna go through this line by line up next to my test phone and trying to compare the pair and see where there's a where there's something a bit a bit off.","start":2968.71,"end":2981.165,"sentiment":"neutral","sentiment_score":0.0720984422274538}],"sentiment":"neutral","sentiment_score":0.05305249165743589,"channel":0,"num_words":50,"start":2964.0698,"end":2981.165},{"sentences":[{"text":"Okay.","start":2981.7148,"end":2982.115,"sentiment":"neutral","sentiment_score":0.06991608440876007},{"text":"I'll leave with you.","start":2982.115,"end":2983.1748,"sentiment":"neutral","sentiment_score":0.16701321117579937},{"text":"All good, sir.","start":2984.1948,"end":2984.835,"sentiment":"positive","sentiment_score":0.6373728116353353},{"text":"Then","start":2984.835,"end":2985.075,"sentiment":"neutral","sentiment_score":0.22112755477428436}],"sentiment":"neutral","sentiment_score":0.3190238798658053,"channel":1,"num_words":9,"start":2981.7148,"end":2985.075},{"sentences":[{"text":"Yeah.","start":2984.905,"end":2985.405,"sentiment":"neutral","sentiment_score":0.16709190607070923}],"sentiment":"neutral","sentiment_score":0.16709190607070923,"channel":0,"num_words":1,"start":2984.905,"end":2985.405},{"sentences":[{"text":"let me know if you need any help.","start":2985.075,"end":2986.355,"sentiment":"neutral","sentiment_score":0.23786152340471745},{"text":"Okay.","start":2986.355,"end":2986.6748,"sentiment":"neutral","sentiment_score":0.15479105710983276},{"text":"And yeah.","start":2986.6748,"end":2987.155,"sentiment":"neutral","sentiment_score":0.16655783355236053},{"text":"And then we'll wait for your call.","start":2987.155,"end":2988.755,"sentiment":"neutral","sentiment_score":0.12427513301372528},{"text":"Okay?","start":2988.755,"end":2989.255,"sentiment":"neutral","sentiment_score":0.07192757725715637}],"sentiment":"neutral","sentiment_score":0.17540275893713297,"channel":1,"num_words":19,"start":2985.075,"end":2989.255},{"sentences":[{"text":"Yeah.","start":2989.671,"end":2989.911,"sentiment":"neutral","sentiment_score":0.11012239754199982},{"text":"Okay.","start":2989.911,"end":2990.231,"sentiment":"neutral","sentiment_score":0.17884451150894165}],"sentiment":"neutral","sentiment_score":0.14448345452547073,"channel":1,"num_words":2,"start":2989.671,"end":2990.231},{"sentences":[{"text":"Thanks,","start":2990.0898,"end":2990.41,"sentiment":"positive","sentiment_score":0.5183713436126709}],"sentiment":"positive","sentiment_score":0.5183713436126709,"channel":0,"num_words":1,"start":2990.0898,"end":2990.41},{"sentences":[{"text":"We'll do","start":2990.231,"end":2990.551,"sentiment":"positive","sentiment_score":0.5171262323856354}],"sentiment":"positive","sentiment_score":0.5171262323856354,"channel":1,"num_words":2,"start":2990.231,"end":2990.551},{"sentences":[{"text":"Shannon.","start":2990.41,"end":2990.91,"sentiment":"positive","sentiment_score":0.4414341449737549}],"sentiment":"positive","sentiment_score":0.4414341449737549,"channel":0,"num_words":1,"start":2990.41,"end":2990.91},{"sentences":[{"text":"it that way.","start":2990.551,"end":2991.1108,"sentiment":"positive","sentiment_score":0.45049036542574566},{"text":"Thanks, both.","start":2991.1108,"end":2991.8308,"sentiment":"positive","sentiment_score":0.5836767256259918},{"text":"Okay.","start":2991.8308,"end":2992.3308,"sentiment":"neutral","sentiment_score":0.25600555539131165}],"sentiment":"positive","sentiment_score":0.4624716838200887,"channel":1,"num_words":6,"start":2990.551,"end":2992.3308},{"sentences":[{"text":"Just","start":2992.0898,"end":2992.5898,"sentiment":"neutral","sentiment_score":0.2750109136104584}],"sentiment":"neutral","sentiment_score":0.2750109136104584,"channel":0,"num_words":1,"start":2992.0898,"end":2992.5898},{"sentences":[{"text":"Okay.","start":2992.471,"end":2992.711,"sentiment":"neutral","sentiment_score":0.2363300025463104},{"text":"Bye.","start":2992.711,"end":2992.8708,"sentiment":"neutral","sentiment_score":0.25345373153686523},{"text":"Thank thank","start":2992.8708,"end":2993.191,"sentiment":"positive","sentiment_score":0.6725178956985474}],"sentiment":"positive","sentiment_score":0.4587048813700676,"channel":1,"num_words":4,"start":2992.471,"end":2993.191},{"sentences":[{"text":"yeah.","start":2993.13,"end":2993.63,"sentiment":"positive","sentiment_score":0.5505632162094116}],"sentiment":"positive","sentiment_score":0.5505632162094116,"channel":0,"num_words":1,"start":2993.13,"end":2993.63},{"sentences":[{"text":"you.","start":2993.191,"end":2993.3909,"sentiment":"positive","sentiment_score":0.5878338813781738},{"text":"Thank you.","start":2993.3909,"end":2993.991,"sentiment":"positive","sentiment_score":0.6153109073638916}],"sentiment":"positive","sentiment_score":0.6061518987019857,"channel":1,"num_words":3,"start":2993.191,"end":2993.991},{"sentences":[{"text":"No.","start":2993.8499,"end":2994.25,"sentiment":"neutral","sentiment_score":0.0037739351391792297}],"sentiment":"neutral","sentiment_score":0.0037739351391792297,"channel":0,"num_words":1,"start":2993.8499,"end":2994.25},{"sentences":[{"text":"Cheers.","start":2993.991,"end":2994.491,"sentiment":"positive","sentiment_score":0.39603519439697266}],"sentiment":"positive","sentiment_score":0.39603519439697266,"channel":1,"num_words":1,"start":2993.991,"end":2994.491},{"sentences":[{"text":"Stay there.","start":2994.25,"end":2994.81,"sentiment":"neutral","sentiment_score":0.1858000010251999}],"sentiment":"neutral","sentiment_score":0.1858000010251999,"channel":0,"num_words":2,"start":2994.25,"end":2994.81},{"sentences":[{"text":"Bye.","start":2994.711,"end":2995.211,"sentiment":"neutral","sentiment_score":0.2576615512371063}],"sentiment":"neutral","sentiment_score":0.2576615512371063,"channel":1,"num_words":1,"start":2994.711,"end":2995.211},{"sentences":[{"text":"Bye.","start":2994.81,"end":2995.31,"sentiment":"neutral","sentiment_score":0.2104011029005051},{"text":"That's fine.","start":2995.45,"end":2996.136,"sentiment":"neutral","sentiment_score":0.15524233877658844}],"sentiment":"neutral","sentiment_score":0.17362859348456064,"channel":0,"num_words":3,"start":2994.81,"end":2996.136}]},"summary":{"result":"success","short":"The caller discusses their progress with the agent, including setting up phones and voicemail, and asks for MAC addresses and serial numbers. They troubleshoot issues with call forwarding and call forwarding, and update firmware on the phone. The agent helps the caller through the process and troubleshoot network problems, including public mode and test website. The caller plans to visit Australia to resolve issues and test the phone."},"intents":{"segments":[{"text":"Setting up the phones. The the login to the phones and things.","start_word":109,"end_word":120,"intents":[{"intent":"Set up phones","confidence_score":0.35113132}]},{"text":"Which which handset works best for you? Which one's the best one to, I guess? The the one at the top, the 92, dude. Champion.","start_word":352,"end_word":376,"intents":[{"intent":"Confirm configuration","confidence_score":0.00059697794}]},{"text":"Can I get you to please factory reset that device? Okay.","start_word":456,"end_word":466,"intents":[{"intent":"Reset device","confidence_score":0.6753742}]},{"text":"Where do we find the factory reef? You should find her under Okay.","start_word":494,"end_word":506,"intents":[{"intent":"Navigate to factory reef","confidence_score":0.00037735113}]},{"text":"I wanna get be able to get into it, set it up, and and what I've done so far before this provisioning thing is I've basically just programmed each extension up by itself. Went around Yeah. Yeah.","start_word":602,"end_word":638,"intents":[{"intent":"Set up","confidence_score":0.20105608}]},{"text":"Has it provisioned anything onto the handset? No.","start_word":712,"end_word":719,"intents":[{"intent":"Troubleshoot issue with handset","confidence_score":0.0000010497423}]},{"text":"What's wrong? What do you want? We'll start with this one. We'll start with this one. And then we'll do the next one later. And leave it on here and don't touch it. What they do is they they change the channels and then nothing works. Okay.","start_word":766,"end_word":812,"intents":[{"intent":"Troubleshoot configuration issue","confidence_score":0.2717211}]},{"text":"Now is the handset restarting at the moment? Yes. Awesome.","start_word":816,"end_word":825,"intents":[{"intent":"Troubleshoot issue with device restart","confidence_score":0.011827731}]},{"text":"I did just push a firmware update to the phone. Does it does it say anything about updating firmware on there? No.","start_word":1127,"end_word":1148,"intents":[{"intent":"Update firmware and software","confidence_score":0.00008179308}]},{"text":"If if TeamViewer works for you fine. I think maybe try AnyDesk would be easier straight away or Your Yeah.","start_word":1247,"end_word":1266,"intents":[{"intent":"Install teamviewer","confidence_score":0.0017397754}]},{"text":"Just checking a couple of things up here. That's Do you see anything come up on the screen there about updating firmware or an option option to update firmware? No.","start_word":1629,"end_word":1658,"intents":[{"intent":"Check","confidence_score":0.00004167719}]},{"text":"on the on the phone itself, I've just got account. No account. The time is is in the top line and history in the bottom left hand corner. If I pick the phone up, it says account is not registered. Dismissed or it can pick it configure. That's all I've got on the phone. Okay.","start_word":1662,"end_word":1716,"intents":[{"intent":"Configure","confidence_score":0.028644955}]},{"text":"He he then you then pass it on to him and he does it then pass it back to you and you come back to me. Yeah.","start_word":1854,"end_word":1880,"intents":[{"intent":"Pass information to he","confidence_score":0.024120376}]},{"text":"I end up getting a lot of the the the funky requests, but then I have to figure out how we can deliver on them. Yeah.","start_word":1889,"end_word":1914,"intents":[{"intent":"Deliver requests","confidence_score":0.04829177}]},{"text":"I know where that I definitely know where that's coming from. Yeah.","start_word":2019,"end_word":2030,"intents":[{"intent":"Understand reason for different solutions","confidence_score":0.0000913819}]},{"text":"There's no no quick fix here or no easy fix on this. But I wanna see if I wanted to see if this is going to be the actual one of the causes.","start_word":2104,"end_word":2136,"intents":[{"intent":"Inquire about cause of problem","confidence_score":0.0014921601}]},{"text":"I've got a question. Of course. Yeah.","start_word":2158,"end_word":2164,"intents":[{"intent":"Answer conversation","confidence_score":0.0000049254177}]},{"text":"It's didn't kick yet? You have to do a reboot It of kicks the phone to to to to take it? it kicks me out the initial time. I'm just saying I don't think it's kicked me out the second time, which is good. But now we've got to figure out why this isn't working. Let's see if that would that's what it needs. This time.","start_word":2370,"end_word":2435,"intents":[{"intent":"Fix phone issue","confidence_score":0.12753284}]},{"text":"One of the things that they asked me to do thing was enable public mode. I don't think that if that's an issue. Alright.","start_word":2629,"end_word":2652,"intents":[{"intent":"Fix technical issues","confidence_score":0.085761875}]},{"text":"I've been saying is there anything block that could be blocking web traffic on your network, but there isn't, is Well, there?","start_word":2913,"end_word":2934,"intents":[{"intent":"Troubleshoot network issues","confidence_score":0.006732499}]},{"text":"The little lines on the screen, but that's it. And because I can access that handset, I am in. So I can actually access this one remotely without you without you there, which is good because I can quickly go not quickly back and try and figure out what's causing this and not have to hold you up. Okay. Okay.","start_word":3223,"end_word":3282,"intents":[{"intent":"Troubleshoot issues","confidence_score":0.013684855}]}]},"sentiments":{"segments":[{"text":"Hello? Hey, Dan. How are you?","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.09466741234064102},{"text":"Good. Good.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.5148670673370361},{"text":"Sorry. I just dropped my other call so I could jump on here.","start_word":8,"end_word":20,"sentiment":"neutral","sentiment_score":0.09814176708459854},{"text":"All good.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.41757091879844666},{"text":"So I'm passing in now. Okay? Yeah. No problem. Let's let's go. Yep. Hey, Ian. We have Dan on the guy on the line as well. And, yeah, he'll look after all the back end stuff. So Dan, over to you. Hey, guys. Hi, Ian. How are you?","start_word":23,"end_word":70,"sentiment":"neutral","sentiment_score":0.10835181921720503},{"text":"I'm good. Thank you. Good. Now That's I got good.","start_word":71,"end_word":80,"sentiment":"positive","sentiment_score":0.4647616446018219},{"text":"a couple of things I need to do which I can't I haven't I haven't achieved by myself. The first one is the what is it called? Yep. Setting up the phones. The the login to the phones and things. Yep. Like the Yeah. hot I can desking. get Yeah? the hot desking, but I've gotta do the the provisioning. It won't let me do that, so I don't know how to do that. That's Yeah. one thing. The other thing is to set up the voice mail Okay. and how to how to set up the voice mail and how to retrieve the voice mail. Perfect. Yep. Call pickup, I need to be able to call pickup on the phones. The the the the some Yes. of the basic things and just setting up the incoming call setup. That's the only thing, which I can't do it. I can't test at the moment because I'm not on-site. I'm I'm basically at home. So Well, that's I've got that's all good. I've I've got four phones here. Perfect. Champion. Do you do you have the MAC address and the serial number of those phones? Yes. I've got the Is MAC address. that I've I've I've inserted in into the the power x interface thing. I've set put those four phones in there, so they're in there in in devices. There's four four devices set up there.","start_word":81,"end_word":316,"sentiment":"neutral","sentiment_score":-0.028603287413716316},{"text":"Perfect.","start_word":317,"end_word":317,"sentiment":"positive","sentiment_score":0.7177872657775879},{"text":"Give me a second. I'm just gonna try and get on to your configuration just so that I can have a look. So bear with me just a tick. Okay. Just looking in. Okay. Which which handset works best for you? Which one's the best one to, I guess? The the one at the top, the 92, dude.","start_word":318,"end_word":375,"sentiment":"neutral","sentiment_score":0.13528011739253998},{"text":"Champion. That's Thank I've you.","start_word":376,"end_word":380,"sentiment":"positive","sentiment_score":0.6070090532302856},{"text":"got I've got it set up here.","start_word":381,"end_word":387,"sentiment":"neutral","sentiment_score":0.31917810440063477},{"text":"Awesome.","start_word":388,"end_word":388,"sentiment":"positive","sentiment_score":0.5761188268661499},{"text":"Two seconds. Do you have the serial number of that device? Okay. I've got the serial number. I've got the phone in front of me.","start_word":389,"end_word":413,"sentiment":"neutral","sentiment_score":0.11571744829416276},{"text":"Awesome.","start_word":414,"end_word":414,"sentiment":"positive","sentiment_score":0.3538896143436432},{"text":"What's the I serial, can please? it's 353 Yes. 05E Yep. BE8 Yep. 22. 2. Just gonna confirm, was that BForBravoEForEcho82 at the end? Yes.","start_word":415,"end_word":439,"sentiment":"neutral","sentiment_score":0.03889794647693634},{"text":"Perfect. Thank you.","start_word":440,"end_word":442,"sentiment":"positive","sentiment_score":0.49098679423332214},{"text":"Just making sure. Okay. And then hold touch. So just a tick, please. Can I get you to please factory reset that device? Okay. Let's do that.","start_word":443,"end_word":469,"sentiment":"neutral","sentiment_score":0.0585927851498127},{"text":"Thank you.","start_word":470,"end_word":471,"sentiment":"positive","sentiment_score":0.4497875571250915},{"text":"So I've done this I've done this a few times, actually.","start_word":472,"end_word":482,"sentiment":"neutral","sentiment_score":0.12725181877613068},{"text":"Oh, cool. Good.","start_word":483,"end_word":485,"sentiment":"positive","sentiment_score":0.4403453767299652},{"text":"I believe that they have. I'm sure. Okay. Where do we find the factory reef? You should find her under Okay. I've got I've got it now. I've got it now. oh, you got it.","start_word":486,"end_word":520,"sentiment":"neutral","sentiment_score":0.12435191869735718},{"text":"Nice.","start_word":521,"end_word":521,"sentiment":"positive","sentiment_score":0.3700566291809082},{"text":"Okay. Okay. Because what I find I I went on basically YouTube and looked at the things to do, but every time I did it, it it didn't work. I had the login screen. I think I could do that, but it wouldn't it wouldn't register. So so Gotcha. Look.","start_word":522,"end_word":571,"sentiment":"neutral","sentiment_score":-0.13300690054893494},{"text":"All good.","start_word":572,"end_word":573,"sentiment":"positive","sentiment_score":0.3816048502922058},{"text":"We fingers crossed from here, we can probably get get a little bit of this ring link. So let's see. Yeah. Basically, that's what I wanna do. I wanna get be able to get into it, set it up, and and what I've done so far before this provisioning thing is I've basically just programmed each extension up by itself. Went around Yeah. Yeah. and just Yeah. individually Yeah. programmed them. And then worried about the hot desking later, but it's there's there's a crossover here somewhere that's I'm gonna have to probably do it all and start do it all again. So that's all. Okay. I've got a phone up.","start_word":574,"end_word":684,"sentiment":"neutral","sentiment_score":0.061053626440666815},{"text":"Awesome.","start_word":685,"end_word":685,"sentiment":"positive","sentiment_score":0.5084273815155029},{"text":"And let's just give that a second to see if it provisions. And is it doing anything on your side there? I'm doing nothing here. Nothing. Has it provisioned anything onto the handset? No. It's just sitting here with a nothing at all. I might I'm I'm sort of babysitting just today. That's why I'm at home. So I'm gonna get called away. Just bear with me. You're all good. How old is the young one? Hang on a sec. What's wrong? What do you want? We'll start with this one. We'll start with this one. And then we'll do the next one later. And leave it on here and don't touch it. What they do is they they change the channels and then nothing works. Okay. Bye. Oh, good. Now is the handset restarting at the moment? Yes.","start_word":686,"end_word":824,"sentiment":"neutral","sentiment_score":-0.062407296150922775},{"text":"Awesome. So that that's that's good news. That means that we've got a level of control from the cloud.","start_word":825,"end_word":843,"sentiment":"positive","sentiment_score":0.4570797681808472},{"text":"So let's figure this out. I can't wait back to where we were before. It's sitting there. No account. I've got a symbol on just came up on the screen. Looks like it's a downloading symbol. It's gone. That's it. That means that it's trying to download configuration. So and we come up with anything on there? Not assuming it's doing it again. It's the I'm trying to download something.","start_word":844,"end_word":913,"sentiment":"neutral","sentiment_score":-0.09377914667129517},{"text":"That's that's still good. Still good.","start_word":914,"end_word":919,"sentiment":"positive","sentiment_score":0.5617467761039734},{"text":"Still nothing on there? No. Nothing. I've got a couple of in the middle of this in the middle of the top line, I've got a couple of symbols, a couple of dashes and things like that, but that's about it. Okay. All I've got on the screen is the no account, the dashes in the middle, the time, and the bottom left hand side, I've got history, which is pretty much. When you say you've got the dashes, where are the dashes in particular? In the the middle of the top line. Gotcha. I've got no accounts. That's where they are. They're going they're going there. So Okay. Let me see what I can see here remotely. I'll send it off. You gotta watch it for a while, then I'll I'll come down and we'll change it. K? You know, you got the toilet, you got the toilet. Is it asking you to take a screenshot at the moment? You're probably Hang on. Give me a sec. Yes. Thanks. I can give you if you if you look like I can actually let you go coming to me computer and break the connect to it if you wanna do it that way. Yeah. Look. May do. I did just push a firmware update to the phone. Does it does it say anything about updating firmware on there? No. Well, I've got now I've Damn. still got no account. Nothing nothing in the lines in the middle now. The time, which is not right anyway, and history in the bottom. So Alright. How how would you have us jump onto the computer? What software do you normally work with? Will you tell me what you've got, and I'll tell you what I've I can hide them up on the computer. We do. I could sorry. What would you say? No. No. You tell me what else if I've got it. I could do TeamViewer, I guess. If if TeamViewer works for you fine. I think maybe try AnyDesk would be easier straight away or Your Yeah. EnDesk? Yeah. AnyDesk. Sure. Give me Hang a on. I'll go let me see if I get any disk on this one. Any disk. Okay. Any discerning? Let's see what we got. I wouldn't need it. Why does it keep coming up with that same view? I don't have to leave it. What's it trying to upload? Let me do what I wanna do. Oh, good. I'm sure I got any debt going in. I have got any debt going in. Why does the one come off of that? Okay. Okay. You're gonna have to bear with me. I'm not not that electric You're with all this stuff. So completely fine. Don't worry about it. You're you're doing doing us a favor doing troubleshooting your side.","start_word":920,"end_word":1391,"sentiment":"neutral","sentiment_score":-0.019958572136632845},{"text":"I appreciate it.","start_word":1392,"end_word":1394,"sentiment":"positive","sentiment_score":0.4582902491092682},{"text":"Okay. Actually, it's gonna be your office. Okay. I've got TeamViewer. That will work. Got an ID for you? Awesome. 26. Yeah. Harry, are you all good with that? Yeah. Sorry. Come again? Are you all good with the TeamView? Yeah. You can connect in straight away. Yeah. Yeah, man. Yeah. Cool. I got I What got have you got there as an I ID? got 909 Mhmm. 372 Yes. 010. Thank you very much. And then it's just connecting slowly. And what have you got as a password, please? I've got LowercaseHT Yep. X42HFN. Thank you. Okay. You're there. Hey, Champion.","start_word":1395,"end_word":1496,"sentiment":"neutral","sentiment_score":0.09682521969079971},{"text":"Thank you so much.","start_word":1497,"end_word":1500,"sentiment":"positive","sentiment_score":0.5001091361045837},{"text":"Yeah. And The phone the yeah. phone is connected to that. You just go into the I'll give you an IP address. Yes, please. Get back. IP address. The phone is one nine two one six eight Yep. dot twenty dot twenty twenty seven. Champion.","start_word":1501,"end_word":1545,"sentiment":"neutral","sentiment_score":0.06063332036137581},{"text":"Thank you so much.","start_word":1546,"end_word":1549,"sentiment":"positive","sentiment_score":0.6161046624183655},{"text":"Now the I got to because the default, I'll have to give you Admin. Yep. And the password is LowercaseZXPLowercaseCAE, Yep. Y7. Alright. Actually, I could've done that. Yep. Just like that? Just like that. Yep. Should should come in and that should change the password. Champion. So I'm just gonna change it to AdminAdmin just to, Yeah. you know, That's fine.","start_word":1550,"end_word":1611,"sentiment":"neutral","sentiment_score":0.10472583025693892},{"text":"That's that's keep things fine. keep things really easy.","start_word":1612,"end_word":1620,"sentiment":"positive","sentiment_score":0.5579344630241394},{"text":"So Now why is that's not working.","start_word":1621,"end_word":1627,"sentiment":"negative","sentiment_score":-0.34722742438316345},{"text":"Sorry. Just checking a couple of things up here. That's Do you see anything come up on the screen there about updating firmware or an option option to update firmware? No. I just Okay. on the on the phone itself, I've just got account. No account. The time is is in the top line and history in the bottom left hand corner. If I pick the phone up, it says account is not registered. Dismissed or it can pick it configure. That's all I've got on the phone. Okay.","start_word":1628,"end_word":1716,"sentiment":"neutral","sentiment_score":-0.09891966730356216},{"text":"Thanks, because it's if if because it has this in here, I can tell that it's definitely talking to Grandstream's server, which is good.","start_word":1717,"end_word":1740,"sentiment":"positive","sentiment_score":0.4544744789600372},{"text":"Let's have a look here. Okay. Find network. Yeah. I'll pay 2 Just quickly grab this. And then I hit okay. Oh, we'll give it a sec couple of secs to download this. And you what are you what are you in to Harry? You're the the takeout. Yeah? Come again? Yeah. What? No. Sorry. Go ahead. Yeah. Oops. Sorry. Ian was just asking what my my role is or relation. Dan is champ. He's a tech guru. He look after the back end self customization and development here. So all Yep. the feature request goes to them. Yeah. So so, basically, you'll pass it. I I put a quick request in. He he then you then pass it on to him and he does it then pass it back to you and you come back to me. Yeah.","start_word":1741,"end_word":1879,"sentiment":"neutral","sentiment_score":0.08263923951404557},{"text":"Exactly. Fair enough.","start_word":1880,"end_word":1882,"sentiment":"positive","sentiment_score":0.3527890145778656},{"text":"Circle. We're making a circle. Yeah. I end up getting a lot of the the the funky requests, but then I have to figure out how we can deliver on them. Yeah. I I know what you're saying. I've had had that over the years with different purchase. And if everybody wants to do something different, then you gotta figure out how you're gonna do it. Everything's everything's Yeah. on a straight line. There's a few tangents You along the way. you you speak my language, and then you've also gotta make gotta make sure that you're catering for everyone. Because otherwise, you make one change for one person that works a 100% how they want, and you've just broken it for five other people. Yes. Yes.","start_word":1883,"end_word":2009,"sentiment":"neutral","sentiment_score":0.050762247294187546},{"text":"I agree with that one. That's true.","start_word":2010,"end_word":2016,"sentiment":"positive","sentiment_score":0.39892423152923584},{"text":"Yes. Yeah. I know where that I definitely know where that's coming from. Yeah. It's it's alright.","start_word":2017,"end_word":2033,"sentiment":"neutral","sentiment_score":0.08207596093416214},{"text":"Part of the fun.","start_word":2034,"end_word":2037,"sentiment":"positive","sentiment_score":0.3560699224472046},{"text":"So in just a second, we've got that firmware there. We're gonna go to upload. Uh-huh. We're trying. So we'll just quickly update the firmware here, and then Yeah. This let's is only see how doing we the go. one fine, isn't it? So we gotta do if this is the case, we're gonna have to do this every fine. Potentially, Or is there I yeah. There's no no quick fix here or no easy fix on this. But I wanna see if I wanted to see if this is going to be the actual one of the causes. So let's see. Okay. I can see the firmware update on the phone going through.","start_word":2038,"end_word":2151,"sentiment":"neutral","sentiment_score":-0.04272471368312836},{"text":"Perfect.","start_word":2152,"end_word":2152,"sentiment":"positive","sentiment_score":0.5197952389717102},{"text":"And what what was this? I've got a question. Of course. Yeah. Okay. Incoming calls. Okay. We we're using because it's the ISDN in dial range, they use the the the the main number is 2000. How how how many calls instantaneous calls can we have on that? Okay. On the main number? Yep. 510, They 20, got a they're hundred, not a okay. thousand. I I can no. That's alright. That's alright. Because Yeah. because Yeah. Yeah. it's That an was extension because sorry. it's an extension number, I was worried that it may only limit the number of calls, but you're saying it's fine. No. No. Not at all. There's there's no limits behind the scenes on here that it's all all Okay.","start_word":2153,"end_word":2277,"sentiment":"neutral","sentiment_score":-0.024503392025828363},{"text":"good.","start_word":2278,"end_word":2278,"sentiment":"positive","sentiment_score":0.3478718400001526},{"text":"Okay. Network It's definitely starting. a good question on your behalf, though. Because they got on ramp they got an on ramp 10. It's a doctor surgery, and they get flooded that all those 10 calls are coming at certain times of the day. Is it late o'clock in the morning? I get bombarded with calls. Of course. Okay. Yeah. It's it's downloaded. It's back to where we were before.","start_word":2279,"end_word":2348,"sentiment":"neutral","sentiment_score":-0.030716607347130775},{"text":"Awesome.","start_word":2349,"end_word":2349,"sentiment":"positive","sentiment_score":0.351803719997406},{"text":"You have been logged out. Please wait a moment while you sign that date. Are you still in the phone? It's didn't kick yet? You have to do a reboot It of kicks the phone to to to to take it? it kicks me out the initial time. I'm just saying I don't think it's kicked me out the second time, which is good.","start_word":2350,"end_word":2413,"sentiment":"neutral","sentiment_score":-0.1084904670715332},{"text":"But now we've got to figure out why this isn't working.","start_word":2414,"end_word":2424,"sentiment":"negative","sentiment_score":-0.3825925886631012},{"text":"Let's see if that would that's what it needs. This time. Okay. It's rebooting the phone. Yep. Doing good. Let's see. That would make sense. At least it could be that. They that's fine. Have you got anything there showing that it's downloading on the screen? No. It's just normal screen. I've got a little symbol loading there before on the screen. Let's see at the time, Yeah. The time. which made slides connected.","start_word":2425,"end_word":2498,"sentiment":"neutral","sentiment_score":-0.009050477598164531},{"text":"Okay. That's good.","start_word":2499,"end_word":2501,"sentiment":"positive","sentiment_score":0.545505166053772},{"text":"And did that little icon just kind of show up and then it disappeared? No. It's still there. What's it look like? Is it moving or is it static? It's static. It's just beside the time. No. It's not moving. It may be you you you download thing with but it's not definitely not moving. But it's not in the same spot of what the download was. It's it's more to the right hand side of the screen at the top line beside the time. In front Okay. of the time, actually. I got a phone. Tell me what that symbol means. Oh, it's a box. Oh, I forgot what the symbol's saying. Hi, Pam. Yeah. When I was playing with these it's just it's gone now. One of the things that they asked me to do thing was enable public mode. I don't think that if that's an issue. Alright. Is that what it's saying? Enable public mode on the screen or what's it? No. No. No. That that was that was what I when I was playing it, I was just referencing that when I was playing with these and I looked at the YouTube videos, they said you've gotta, you know, either enable public mode on the phone. And when I did that, it came up with login and thing on the phone. So I'm just Gotcha. threw that out there just just in case it it may mean something. Yeah. Look at it. Should. What I'm doing right now is I'm just trying to simulate that your phone's asking for provisioning details. So let's go. Just checking if we can actually see if Okay. Alright. I'm still here just tinkering with some stuff I'm trying to find. That's right. That's right. I realized I didn't see seven. Okay.","start_word":2502,"end_word":2803,"sentiment":"neutral","sentiment_score":-0.07266251607150431},{"text":"So that works for sure.","start_word":2804,"end_word":2808,"sentiment":"positive","sentiment_score":0.3530435264110565},{"text":"Alright. Let's push restart. Watching TV. It was there. It's taking me there. Where'd the Grisecap? Yeah? Yeah. And your black Jeep? Yeah. Okay. So weird. So even my my test website, the phone's not trying to this phone is not trying to send a ping to us. It's not trying to provision. Let's go here. Still factory reset. So it's gotcha. It's one of these ones that it'll be something simple like a little box somewhere, but it's not I can't I haven't found it yet. Yeah. Definitely. Have you got anything phone subnet that you're using? The phones no. That looks good. I've been saying is there anything block that could be blocking web traffic on your network, but there isn't, is Well, there? this this is I'm basically sitting at home. I've got a Internet connection. I've got a a dumb POE switch, and that's everything plugged into that. Gotcha. Okay. Is that doing anything interesting on the It's it's just changed the changed something up. Changed the wall paper on the phone. It's at the time it's kept all the data from the phone But it never before. It's lit it's lit it up. Account is not registered. No. It's basically the same as what it's called. Yeah. Okay. Can you leave that handset connected? And I just wanna test something. So because it's connected up correctly with the, what do you call it, with the Grandstream remote provisioning server, I can actually let me just check. Yeah. I can I can actually access that handset remotely? So I can log in to it and I can factory reset no. Not factory reset it, but I can test out all sorts of stuff without needing to be on the computer to bug you. Okay.","start_word":2809,"end_word":3106,"sentiment":"neutral","sentiment_score":-0.03053302131593227},{"text":"Because I'm gonna go away and have a bit of bit of a tinker with this because I don't think I'm gonna get anywhere too quickly. And like you said, it's probably just a tick box that I need to play with and fix.","start_word":3107,"end_word":3150,"sentiment":"negative","sentiment_score":-0.3897373080253601},{"text":"Okay. So what I can do is I'll log out a new computer. So that's all yours Yep. again. Yep. And just bear with me just to tick. Can you still see the handset? Is it currently restarting still? No. No. It's not. Okay. What's it trying to do? Is it trying to do anything? No. It's just sitting there. The icon just Okay. came up. It's trying to download something. Gotcha. The little lines on the screen, but that's it. And because I can access that handset, I am in. So I can actually access this one remotely without you without you there, which is good because I can quickly go not quickly back and try and figure out what's causing this and not have to hold you up. Okay. Okay.","start_word":3151,"end_word":3282,"sentiment":"neutral","sentiment_score":0.008936995640397072},{"text":"Beautiful.","start_word":3283,"end_word":3283,"sentiment":"positive","sentiment_score":0.4078304171562195},{"text":"So I'm gonna go away. I'm gonna keep having a look at this. I'm gonna see what I can figure out. Is the handset in a location where it's gonna bug you if I restart it even at, like, No. 2AM No. No. or something? It's not I'll just I'll just leave it there where it is. Everything's fine.","start_word":3284,"end_word":3342,"sentiment":"neutral","sentiment_score":-0.10724899172782898},{"text":"perfect.","start_word":3343,"end_word":3343,"sentiment":"positive","sentiment_score":0.40717893838882446},{"text":"Okay. Just because I'm I'm in The US. So I'm in New York time zone. So I may end up working on this at some stupid o'clock for Australia, and I don't wanna don't wanna bug you too much. Well, it's 11:00 basically, 11:00 in the morning over here. So Yeah. Yeah. I know. It's almost 9PM over here. So it's it's it's alright. I just wanna I'm literally gonna go through this line by line up next to my test phone and trying to compare the pair and see where there's a where there's something a bit a bit off. Okay. I'll leave with you.","start_word":3344,"end_word":3449,"sentiment":"neutral","sentiment_score":0.002443941134326863},{"text":"All good, sir.","start_word":3450,"end_word":3452,"sentiment":"positive","sentiment_score":0.6355538368225098},{"text":"Then Yeah. let me know if you need any help. Okay. And yeah. And then we'll wait for your call. Okay? Yeah. Okay.","start_word":3453,"end_word":3475,"sentiment":"neutral","sentiment_score":0.16609220206737518},{"text":"Thanks, We'll do Shannon. it that way. Thanks, both.","start_word":3476,"end_word":3484,"sentiment":"positive","sentiment_score":0.49832436442375183},{"text":"Okay. Just Okay. Bye.","start_word":3485,"end_word":3488,"sentiment":"neutral","sentiment_score":0.25250542163848877},{"text":"Thank thank yeah. you. Thank you.","start_word":3489,"end_word":3494,"sentiment":"positive","sentiment_score":0.6055839657783508},{"text":"No.","start_word":3495,"end_word":3495,"sentiment":"neutral","sentiment_score":0.0037739351391792297},{"text":"Cheers.","start_word":3496,"end_word":3496,"sentiment":"positive","sentiment_score":0.39603519439697266},{"text":"Stay there. Bye. Bye.","start_word":3497,"end_word":3500,"sentiment":"neutral","sentiment_score":0.22309987246990204},{"text":"That's fine.","start_word":3501,"end_word":3502,"sentiment":"positive","sentiment_score":0.4203058183193207}],"average":{"sentiment":"neutral","sentiment_score":0.01229670013792018}}}}