{"metadata":{"transaction_key":"deprecated","request_id":"019f171e-4dab-7501-97b1-95a0cfb2225f","sha256":"3eb37d761288453bcbc52193ff909bf9003d1671e10845922b10b760f5a4fe1a","created":"2026-06-30T06:01:30.752Z","duration":16.271938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"0405389702 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","confidence":1.0,"words":[{"word":"0405389702","start":0.24,"end":5.8599997,"confidence":0.9993164,"punctuated_word":"0405389702","sentiment":"negative","sentiment_score":-0.4516502320766449},{"word":"can't","start":5.92,"end":6.16,"confidence":0.99316406,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7940534353256226},{"word":"take","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8269861936569214},{"word":"your","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8742486834526062},{"word":"call","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8509301543235779},{"word":"at","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.8265535235404968},{"word":"the","start":6.96,"end":7.04,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8562436699867249},{"word":"moment","start":7.04,"end":7.54,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.77222740650177},{"word":"please","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5802954435348511},{"word":"leave","start":7.9199996,"end":8.08,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4889627695083618},{"word":"a","start":8.08,"end":8.16,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4815419018268585},{"word":"message","start":8.16,"end":8.639999,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5038185715675354},{"word":"after","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.3768009841442108},{"word":"the","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4331985116004944},{"word":"tone","start":9.04,"end":9.54,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.45137277245521545},{"word":"when","start":9.84,"end":10.0,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.24705034494400024},{"word":"you","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.27764904499053955},{"word":"have","start":10.16,"end":10.32,"confidence":0.83935547,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2359314113855362},{"word":"finished","start":10.32,"end":10.8,"confidence":0.99853516,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.2255321443080902},{"word":"hang","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.2429879605770111},{"word":"up","start":11.04,"end":11.2,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.17097675800323486},{"word":"or","start":11.2,"end":11.36,"confidence":0.6611328,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.21398401260375977},{"word":"press","start":11.36,"end":11.679999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.2415560483932495},{"word":"hash","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.253449022769928},{"word":"for","start":11.92,"end":12.16,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1806786358356476},{"word":"more","start":12.16,"end":12.4,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.1703874170780182},{"word":"options","start":12.4,"end":12.9,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.16335353255271912}],"paragraphs":{"transcript":"\n0405389702 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0405389702 can't take your call at the moment.","start":0.24,"end":7.54,"sentiment":"negative","sentiment_score":-0.7816116623580456},{"text":"Please leave a message after the tone.","start":7.6,"end":9.54,"sentiment":"negative","sentiment_score":-0.4737129935196468},{"text":"When you have finished, hang up or press hash for more options.","start":9.84,"end":12.9,"sentiment":"neutral","sentiment_score":-0.2186280277868112}],"sentiment":"negative","sentiment_score":-0.45157113284976397,"num_words":27,"start":0.24,"end":12.9}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 0405389702 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0405389702 can't take your call at the moment.","start":0.24,"end":7.54,"sentiment":"negative","sentiment_score":-0.7816116623580456},{"text":"Please leave a message after the tone.","start":7.6,"end":9.54,"sentiment":"negative","sentiment_score":-0.4737129935196468},{"text":"When you have finished, hang up or press hash for more options.","start":9.84,"end":12.9,"sentiment":"neutral","sentiment_score":-0.2186280277868112}],"sentiment":"negative","sentiment_score":-0.45157113284976397,"channel":1,"num_words":27,"start":0.24,"end":12.9}]},"summary":{"result":"success","short":"0405389702 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options."},"intents":{"segments":[{"text":"When you have finished, hang up or press hash for more options.","start_word":15,"end_word":26,"intents":[{"intent":"Leave message","confidence_score":0.74119973}]}]},"sentiments":{"segments":[{"text":"0405389702 can't take your call at the moment. Please leave a message after the tone.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.6111972332000732},{"text":"When you have finished, hang up or press hash for more options.","start_word":15,"end_word":26,"sentiment":"neutral","sentiment_score":-0.22783128917217255}],"average":{"sentiment":"negative","sentiment_score":-0.4637488340720152}}}}