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The agent confirms that they have and advises the customer to call back if they encounter any issues. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Just wanted to check-in if have if you received the router already or not. Not yet. I think it will be delivered today. Yes. Okay.","start_word":20,"end_word":44,"intents":[{"intent":"Check router delivery and assist with issues","confidence_score":0.0144880265}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.09764307737350464},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.40772032737731934},{"text":"This is Maureen from Airtel tech support. Am I speaking with? Mhmm. Mhmm. Yeah. Yeah. Just wanted to check-in if have if you received the router already or not. Not yet. I think it will be delivered today. Yes. Okay. I see. So, yeah, once you receive the router and if you run into any issues, just give us a callback so we can assist you. Okay. Yeah.","start_word":5,"end_word":72,"sentiment":"neutral","sentiment_score":0.11197355389595032},{"text":"Thank you. Okay. Thank you. Yeah. Have Bye a good for one. now.","start_word":73,"end_word":85,"sentiment":"positive","sentiment_score":0.5269311666488647},{"text":"Yeah. You too. Bye.","start_word":86,"end_word":89,"sentiment":"neutral","sentiment_score":0.19135481119155884}],"average":{"sentiment":"neutral","sentiment_score":0.18552730394446332}}}}