{"metadata":{"transaction_key":"deprecated","request_id":"019f6933-6068-7c12-92fc-c1e2cde48ca7","sha256":"6d7171b9416e25819a951b1749c0e4643a46e65b6897ff819e32c14e3eb35eb9","created":"2026-07-16T04:33:23.296Z","duration":5.3279376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":22},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. I'm unable to take your call right now. If you could please leave your number.","confidence":0.99902344,"words":[{"word":"hi","start":0.64,"end":0.96,"confidence":0.7883301,"punctuated_word":"Hi.","sentiment":"negative","sentiment_score":-0.4067839384078979},{"word":"i'm","start":0.96,"end":1.28,"confidence":0.99365234,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.7546499967575073},{"word":"unable","start":1.28,"end":1.76,"confidence":0.99902344,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.816815972328186},{"word":"to","start":1.76,"end":1.8399999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8383098840713501},{"word":"take","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8598339557647705},{"word":"your","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.9039484858512878},{"word":"call","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.862440824508667},{"word":"right","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.8325999975204468},{"word":"now","start":2.72,"end":3.04,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.7781150341033936},{"word":"if","start":3.04,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"If","sentiment":"negative","sentiment_score":-0.39130184054374695},{"word":"you","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3828463554382324},{"word":"could","start":3.36,"end":3.52,"confidence":0.99902344,"punctuated_word":"could","sentiment":"negative","sentiment_score":-0.3840789198875427},{"word":"please","start":3.52,"end":3.9199998,"confidence":0.9951172,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.3577907979488373},{"word":"leave","start":3.9199998,"end":4.24,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.32654136419296265},{"word":"your","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.29099178314208984},{"word":"number","start":4.7999997,"end":5.2999997,"confidence":0.76220703,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.22518298029899597}],"paragraphs":{"transcript":"\nHi. I'm unable to take your call right now. If you could please leave your number.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"negative","sentiment_score":-0.4067839384078979},{"text":"I'm unable to take your call right now.","start":0.96,"end":3.04,"sentiment":"negative","sentiment_score":-0.8308392688632011},{"text":"If you could please leave your number.","start":3.04,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.33696200592177256}],"sentiment":"negative","sentiment_score":-0.5882645081728697,"num_words":16,"start":0.64,"end":5.2999997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I'm unable to take your call right now. If you could please leave your number.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"negative","sentiment_score":-0.4067839384078979},{"text":"I'm unable to take your call right now.","start":0.96,"end":3.04,"sentiment":"negative","sentiment_score":-0.8308392688632011},{"text":"If you could please leave your number.","start":3.04,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.33696200592177256}],"sentiment":"negative","sentiment_score":-0.5882645081728697,"channel":1,"num_words":16,"start":0.64,"end":5.2999997}]},"summary":{"result":"success","short":"Hi. I'm unable to take your call right now. If you could please leave your number."},"intents":{"segments":[{"text":"If you could please leave your number.","start_word":9,"end_word":15,"intents":[{"intent":"Request number","confidence_score":0.1333356}]}]},"sentiments":{"segments":[{"text":"Hi. I'm unable to take your call right now. If you could please leave your number.","start_word":0,"end_word":15,"sentiment":"negative","sentiment_score":-0.6072514653205872}],"average":{"sentiment":"negative","sentiment_score":-0.6072514273903586}}}}