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You I can see you're on a Linen Network. Hang on a sec. Let me just type it up there. Linham, where are you? When did you sign up for the Internet? Okay. So you would've received the credentials yesterday on a text. Is that right? That's right. Yep. Okay. Okay. Do you have WhatsApp? Okay. Let's let's transfer this call to WhatsApp. I'll get you to send me some photos so we can have a better look at it and find out why it's not working. Have you got with the network, you should have two boxes, a little black one and a white one. Okay. So what route? Okay. So you would have spoken to one of our team members. Okay. Hang on a sec. And you send that through team or email, or how did you send the photos? Probably Moraine. Yeah. Yeah. Well, she's yeah. Probably, she might be busy with some other thing at the moment. So if you don't mind, I'll text you on on the WhatsApp. And if you can if you don't mind, just explain it to me the two boxes on the wall. You got a little white one and a black one. Right? The little black one, what lights do you see on it? Is one of them flashing? Okay. Now that little black box, how many Ethernet ports does it have? Three Ethernet ports. Now were you plugging the Ethernet cable into? Okay. And the other end so you got one plugged into there and the other end of the cable, where's it plugged into? What which port of the router? Yeah. But the back of the router might have one, two, three, or four ports. Does it have a WAN port? Yeah. You need you need to plug you need to plug it into that port. Okay. So so WAN port. Okay. So let me just check something here. What was the address? Yep. It's in May May Hills, New South Wales, Australia. Alright. One second. Let me just pull that out and find out what's going on. 910 Melinda Place. Submit. Okay. So there's no session here. It's saying nothing's there. Let's just click start this. Session log. Now I'm gonna need your assistance with this, mate. Sorry. Can you I'm gonna just text you just hello so you know that it's me. I need you to send me a photo of the router you're using because if it's your router and it's a VDSL router, it's not gonna work on this network. Is it a Wi Fi six minimum? Okay. It doesn't worry me. I just need to know if it's a minimum Wi Fi six. So underneath that router, you got a sticker on it. Right? Okay. Now do you have a laptop? Okay. Can you log in to the web interface of that router, go to the triple POE section, and I need you to send me a photo of that with the username and password, please. Inside the router, you log in to the router web face, and you have a triple POE settings in that router when you log in to the web face of that router, and we send you a username and password to your text yesterday. I just want you to send me a photo of that just to double check, making sure that the username and password is correct. Yeah. Well, see, on the phone, you it's very easy to make errors on the phone because you can't navigate properly. It's a small screen. So if you can use your PC, it'll be it'll be a lot better. Yeah. Look. All you need all we need to do is just log in to the so you log in to the router, go to the triple PO settings, and that's it. If you can do that, it just helps it'll just help us to fix up this issue. Yeah. No. We can text. You don't have to talk. Just send me a photo, please. Yeah. Sorry, mate. If just yeah. But on the Wi Fi, you can do that with your phone. I mean, on the WhatsApp, you can do that with your phone. You don't need so you just you do you so you don't need Internet to log in to the router interface. So you log in, go to there, show me what's there, and just open up your WhatsApp to the where I send you the high, take a photo and send, and that's it. Yeah. Yeah. Yeah. Yeah. No problem. Take your time. Just find the triple POE settings. The IP address will be one nine two dot one six eight dot something dot something. It's on the sticker just underneath the reno. Yeah. That'll be on the sticker as well. Okay. Whatever password you changed to, that's not a problem. Yep. Well, can you send me a photo of what you see on that screen so I can guide you? Please. Thank you. Yep. I did. I hello, and you replied hi. Okay. Oh, hang on. Sorry. I got I got the wrong bloody number. Sorry. I'm sorry. I'm so stupid. Okay. Sorry, mate. Okay. Here we go. Oh, well, you know, it happens. I'm not perfect, mate. Alright. Just send it to you now. Did you did you send the photo? Okay. Yeah. Yeah. What what company are you with? Okay. They probably they've got a they've got a might have a a tower that's a bit far from there. Can I just put you on hold for about two seconds? Yeah. Yeah. I'm just gonna put you on hold. Two seconds, please. Okay. I got the photo. Let me have Can you click on the Internet tab? Can you click on the Internet tab and then send your product list? Yep. If you can send me the password, that will be good. Oh, the provider, that will be great. Thanks, bro. For Charter. Yeah. Yeah. No worries. We we use the Telstra net network, and we've had no problem. But it doesn't mean that Telstra's perfect. You know what I mean? They all have their what plan are you on? Mhmm. What's that costing you? How many views? Okay. I'm just just just checking. 012529425294. No. No. 1225. Did you the username and password, did you copy paste, or you put them in manually? Yeah. Copy paste. Yep. Okay. Okay. No. No. Well, what you're gonna have to do, if you don't mind, I want you to the back of the router, you got a reset button there. I need you to press that reset button. Hold it down for thirty seconds. And then we need to relog back into the router and re put in the username and password, which I'm gonna give it to you in your WhatsApp so you can copy paste directly back in. Because I reckon when you did it manually, you might have confused the router a bit, and that's probably why we're having this issue. Yeah. Yeah. Please. Yeah. Thirty thirty seconds. Yeah. I've just texted you the username and password. Okay. I looked over. The the light should flash off and on. Okay. Now I want you to log back into the router, and you'll find that everything is reset back to factory default. Go back to the triple p o e and put in the username and password and then press I think it's save or next or whatever it says. Alright. Call call get it to the five g. Yep. On the speaker. Yeah. Correct. Yeah. Yeah. You yeah. Yep. Yeah. Just create one that you can remember. That that should not really be an issue. But anyway yeah. That's the one. And then put in that username and password I sent you. Copy paste is better, mate. If you can do that, that'd be great. Haven't you got WhatsApp on your desktop? Well, can you set up your PC to a HubSpot? Yeah. We'll do that because I I prefer you copy paste. It's a lot better that way. Yeah. Yeah. That's that's fine. I can communicate with you through WhatsApp. We can hang up. Not a problem. Yep. Alright. Just just the triple POE. Yeah? Yeah. Just copy paste now if you can. And does it say save next? What does it say? Okay. Well, let me know when you put it all in. You clicked on next. I just I'm just no. I got it. Yeah. I got it, man. That's what that's some bloody bullshit. All that is was just a waste of time. Sorry? Yeah. You can personalize it or you can just put in there Airtel Australia 2.4 g and Airtel Australia five g. But just note that the 2.4 g, you only use it if you have an alarm system inside your house. Otherwise, if you hook up to the point four to the 2.4 g, you're gonna find your speed slow because it's a small bandwidth. So all your other devices, you're connected to the five g, not the 2.4 g. The 2.4 g alarm system, and you might have some TVs that are over five or six years old, but only connect to the 2.4. Smart connect means you can just leave them like that, and it'll connect up to whichever one. Yeah. Because we need to complete this process. It's for the router to start working. And if it doesn't work, and then we have a then we have a problem. Yep. Yep. Okay. So because you changed it, you've gotta log back into it. Yeah. Yeah. So I'm not I'm still not seeing any session here. No session logs available. Yeah. Send me a photo of everything. I need I really need to see where are we? Alright. If you can send me a photo of the little black box. Yeah. The little black box. I need to see a photo of that and the white box because it could be that maybe the optical cables might be loose. So those little optical cables are loose. You probably have to pull them out and put them back in. Because sometimes that happens. Because the builders, when they install them, they just don't perform and think it's all done properly. Yeah. Yep. Yeah. Because it's yeah. Because I can see here there's no Internet connection from my end. So it could be those little optical boxes. The optical cables, it's a small thin cable that goes from the white box to the black box. It could be maybe they're not plugged in properly, but let's wait until I receive this photo first. Wait. I haven't got him yet. Yeah. Okay. So that little white cable so if you have a look at the little black box, got that little white cable. Can you pull that out? Yeah. The little white the one that's got the green cap on it. Pull that now. And then you can lift up the lid in that little white box as well. It just lifts up. Yeah. The power light's on. Right? That's on the power light, is it? You know, hang on. Let's just take off these two cables first. No. The white cable that goes from the black box to the white box. The little white cable with a green tap that goes from the black box to the little white box. No. You got two cables on the black box. The Ethernet cable that goes to your router, you don't touch that. And you've got the little thin white cable with a red with a green cap. I want you to pull that out. In the little white box, you lift up the lid, and you'll see it connected there as well if you can just unplug it. They should well, it's got little networks. Alright? If you lift it up, you'll see the connection there. Alright? Can you see it? Yeah. Because unplugged from both ends, that little white SIM cable. Just make sure it's unplugged. Let me know it's when it's unplugged. Alright? Alright. Now can you plug them back in and make sure they're firmly plugged in, please? No. They only have one position, so make sure it's it's yeah. Okay. One second. So what do you see on the router now? That's green. Yeah? Alright. So now what color is the power light? And the little black? And one of them is flashing. Right? Is it flashing fast, slow, or just a constant flash? Yeah. I'm still not seeing anything from my end. Alright. Can you unplug the power supply from that little black box? Just pull it out. Yeah. You got that little black plug that's plugged into it. Right? Yeah. Just pull that out and just leave it out just leave it out for ten seconds and then put it back in. All the lights will go off. Alright. Just leave it out for about ten seconds. 3456789, 6. No. No. No. No. I'm about to reset that. Alright. Just put it back in. And let me know when the lights are all flashing or all on. There should be two solid, one flashing. Which one? The one in the in the middle of that red should be should come green. Okay. And what the hell, man? Why am I saying this? I'm just just resetting it from my end. Okay. So can we go back to the router, p p p o n, just double check the username and password again, please? Okay. So and it must be probably something from Linham Network's back end that they can fix up online. Otherwise, we'll be getting different types of errors. Yeah. I want you to log back into the router and just show me the triple POE settings, please. Yeah. Because I can see the three little lights are green. That should be bloody working, man. What the hell? Alright. I'm just gonna get my tech team to raise this issue with Linham Networks and just leave everything as it is connected, and you will be advised when it's all fixed. Because I think it's just a back end issue that they need to make sure that it's set up properly from their back end. So from our back end, that's all done. But from their back end, it's it's showing that there's no no activity. So if there's no activity, there's gotta be something wrong from their end. So leave that with us, and I'll get back to I'll get Lorraine to get back to you as soon as possible. Hello? Hello? Hello? Yeah. Now I've got the photos. I just need the other photos, the triple POE one. I haven't looked up. No. That's alright. No worries. So I'll I'll have to get Moraine to log a phone with the soup with the Linux networks and find out what's happening then. To me, what it it's showing me, and I've been doing this for a while now, it's telling me they haven't activated it properly from their end. So just, yeah, just leave everything as it is. But before we do, just show I just need to double check that the triple PLE is all correctly done. Otherwise, if it's not, then they'll get upset with us. Yeah. I haven't got any yet. So I'll I'll pass you through to Moraine, and we'll get all this updated. So probably might happen within the hour. Okay? Yeah. Yeah. No. You've done everything properly, so everything's run properly. I'll just wait for those other photos to come through, confirm it, and we'll get all that settled for you as soon as possible. Okay. No worries, mate. Anything else? Yeah. Yeah. Yeah. Totally understand, mate. Alright. Leave leave leave that with us, and I'll get Moraine to get in contact with you. Have a good day. Thank you. 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afternoon. Hello? Yes. Mhmm. Could I have your name, please?\n\nJack Curio. Okay. So you're on a Linham network? Yeah. I've got I've got you.\n\nYeah. It's it's out. You I can see you're on a Linen Network. Hang on a sec. Let me just type it up there.\n\nLinham, where are you? When did you sign up for the Internet? Okay. So you would've received the credentials yesterday on a text. Is that right?\n\nThat's right. Yep. Okay. Okay. Do you have WhatsApp?\n\nOkay. Let's let's transfer this call to WhatsApp. I'll get you to send me some photos so we can have a better look at it and find out why it's not working. Have you got with the network, you should have two boxes, a little black one and a white one. Okay.\n\nSo what route? Okay. So you would have spoken to one of our team members. Okay. Hang on a sec.\n\nAnd you send that through team or email, or how did you send the photos? Probably Moraine. Yeah. Yeah. Well, she's yeah.\n\nProbably, she might be busy with some other thing at the moment. So if you don't mind, I'll text you on on the WhatsApp. And if you can if you don't mind, just explain it to me the two boxes on the wall. You got a little white one and a black one. Right?\n\nThe little black one, what lights do you see on it? Is one of them flashing? Okay. Now that little black box, how many Ethernet ports does it have? Three Ethernet ports.\n\nNow were you plugging the Ethernet cable into? Okay. And the other end so you got one plugged into there and the other end of the cable, where's it plugged into? What which port of the router? Yeah.\n\nBut the back of the router might have one, two, three, or four ports. Does it have a WAN port? Yeah. You need you need to plug you need to plug it into that port. Okay.\n\nSo so WAN port. Okay. So let me just check something here. What was the address? Yep.\n\nIt's in May May Hills, New South Wales, Australia. Alright. One second. Let me just pull that out and find out what's going on. 910 Melinda Place.\n\nSubmit. Okay. So there's no session here. It's saying nothing's there. Let's just click start this.\n\nSession log. Now I'm gonna need your assistance with this, mate. Sorry. Can you I'm gonna just text you just hello so you know that it's me. I need you to send me a photo of the router you're using because if it's your router and it's a VDSL router, it's not gonna work on this network.\n\nIs it a Wi Fi six minimum? Okay. It doesn't worry me. I just need to know if it's a minimum Wi Fi six. So underneath that router, you got a sticker on it.\n\nRight? Okay. Now do you have a laptop? Okay. Can you log in to the web interface of that router, go to the triple POE section, and I need you to send me a photo of that with the username and password, please.\n\nInside the router, you log in to the router web face, and you have a triple POE settings in that router when you log in to the web face of that router, and we send you a username and password to your text yesterday. I just want you to send me a photo of that just to double check, making sure that the username and password is correct. Yeah. Well, see, on the phone, you it's very easy to make errors on the phone because you can't navigate properly. It's a small screen.\n\nSo if you can use your PC, it'll be it'll be a lot better. Yeah. Look. All you need all we need to do is just log in to the so you log in to the router, go to the triple PO settings, and that's it. If you can do that, it just helps it'll just help us to fix up this issue.\n\nYeah. No. We can text. You don't have to talk. Just send me a photo, please.\n\nYeah. Sorry, mate. If just yeah. But on the Wi Fi, you can do that with your phone. I mean, on the WhatsApp, you can do that with your phone.\n\nYou don't need so you just you do you so you don't need Internet to log in to the router interface. So you log in, go to there, show me what's there, and just open up your WhatsApp to the where I send you the high, take a photo and send, and that's it. Yeah. Yeah. Yeah.\n\nYeah. No problem. Take your time. Just find the triple POE settings. The IP address will be one nine two dot one six eight dot something dot something.\n\nIt's on the sticker just underneath the reno. Yeah. That'll be on the sticker as well. Okay. Whatever password you changed to, that's not a problem.\n\nYep. Well, can you send me a photo of what you see on that screen so I can guide you? Please. Thank you. Yep.\n\nI did. I hello, and you replied hi. Okay. Oh, hang on. Sorry.\n\nI got I got the wrong bloody number. Sorry. I'm sorry. I'm so stupid. Okay.\n\nSorry, mate. Okay. Here we go. Oh, well, you know, it happens. I'm not perfect, mate.\n\nAlright. Just send it to you now. Did you did you send the photo? Okay. Yeah.\n\nYeah. What what company are you with? Okay. They probably they've got a they've got a might have a a tower that's a bit far from there. Can I just put you on hold for about two seconds?\n\nYeah. Yeah. I'm just gonna put you on hold. Two seconds, please. Okay.\n\nI got the photo. Let me have Can you click on the Internet tab? Can you click on the Internet tab and then send your product list? Yep. If you can send me the password, that will be good.\n\nOh, the provider, that will be great. Thanks, bro. For Charter. Yeah. Yeah.\n\nNo worries. We we use the Telstra net network, and we've had no problem. But it doesn't mean that Telstra's perfect. You know what I mean? They all have their what plan are you on?\n\nMhmm. What's that costing you? How many views? Okay. I'm just just just checking.\n\n012529425294. No. No. 1225. Did you the username and password, did you copy paste, or you put them in manually?\n\nYeah. Copy paste. Yep. Okay. Okay.\n\nNo. No. Well, what you're gonna have to do, if you don't mind, I want you to the back of the router, you got a reset button there. I need you to press that reset button. Hold it down for thirty seconds.\n\nAnd then we need to relog back into the router and re put in the username and password, which I'm gonna give it to you in your WhatsApp so you can copy paste directly back in. Because I reckon when you did it manually, you might have confused the router a bit, and that's probably why we're having this issue. Yeah. Yeah. Please.\n\nYeah. Thirty thirty seconds. Yeah. I've just texted you the username and password. Okay.\n\nI looked over. The the light should flash off and on. Okay. Now I want you to log back into the router, and you'll find that everything is reset back to factory default. Go back to the triple p o e and put in the username and password and then press I think it's save or next or whatever it says.\n\nAlright. Call call get it to the five g. Yep. On the speaker. Yeah.\n\nCorrect. Yeah. Yeah. You yeah. Yep.\n\nYeah. Just create one that you can remember. That that should not really be an issue. But anyway yeah. That's the one.\n\nAnd then put in that username and password I sent you. Copy paste is better, mate. If you can do that, that'd be great. Haven't you got WhatsApp on your desktop? Well, can you set up your PC to a HubSpot?\n\nYeah. We'll do that because I I prefer you copy paste. It's a lot better that way. Yeah. Yeah.\n\nThat's that's fine. I can communicate with you through WhatsApp. We can hang up. Not a problem. Yep.\n\nAlright. Just just the triple POE. Yeah? Yeah. Just copy paste now if you can.\n\nAnd does it say save next? What does it say? Okay. Well, let me know when you put it all in. You clicked on next.\n\nI just I'm just no. I got it. Yeah. I got it, man. That's what that's some bloody bullshit.\n\nAll that is was just a waste of time. Sorry? Yeah. You can personalize it or you can just put in there Airtel Australia 2.4 g and Airtel Australia five g. But just note that the 2.4 g, you only use it if you have an alarm system inside your house.\n\nOtherwise, if you hook up to the point four to the 2.4 g, you're gonna find your speed slow because it's a small bandwidth. So all your other devices, you're connected to the five g, not the 2.4 g. The 2.4 g alarm system, and you might have some TVs that are over five or six years old, but only connect to the 2.4. Smart connect means you can just leave them like that, and it'll connect up to whichever one. Yeah.\n\nBecause we need to complete this process. It's for the router to start working. And if it doesn't work, and then we have a then we have a problem. Yep. Yep.\n\nOkay. So because you changed it, you've gotta log back into it. Yeah. Yeah. So I'm not I'm still not seeing any session here.\n\nNo session logs available. Yeah. Send me a photo of everything. I need I really need to see where are we? Alright.\n\nIf you can send me a photo of the little black box. Yeah. The little black box. I need to see a photo of that and the white box because it could be that maybe the optical cables might be loose. So those little optical cables are loose.\n\nYou probably have to pull them out and put them back in. Because sometimes that happens. Because the builders, when they install them, they just don't perform and think it's all done properly. Yeah. Yep.\n\nYeah. Because it's yeah. Because I can see here there's no Internet connection from my end. So it could be those little optical boxes. The optical cables, it's a small thin cable that goes from the white box to the black box.\n\nIt could be maybe they're not plugged in properly, but let's wait until I receive this photo first. Wait. I haven't got him yet. Yeah. Okay.\n\nSo that little white cable so if you have a look at the little black box, got that little white cable. Can you pull that out? Yeah. The little white the one that's got the green cap on it. Pull that now.\n\nAnd then you can lift up the lid in that little white box as well. It just lifts up. Yeah. The power light's on. Right?\n\nThat's on the power light, is it? You know, hang on. Let's just take off these two cables first. No. The white cable that goes from the black box to the white box.\n\nThe little white cable with a green tap that goes from the black box to the little white box. No. You got two cables on the black box. The Ethernet cable that goes to your router, you don't touch that. And you've got the little thin white cable with a red with a green cap.\n\nI want you to pull that out. In the little white box, you lift up the lid, and you'll see it connected there as well if you can just unplug it. They should well, it's got little networks. Alright? If you lift it up, you'll see the connection there.\n\nAlright? Can you see it? Yeah. Because unplugged from both ends, that little white SIM cable. Just make sure it's unplugged.\n\nLet me know it's when it's unplugged. Alright? Alright. Now can you plug them back in and make sure they're firmly plugged in, please? No.\n\nThey only have one position, so make sure it's it's yeah. Okay. One second. So what do you see on the router now? That's green.\n\nYeah? Alright. So now what color is the power light? And the little black? And one of them is flashing.\n\nRight? Is it flashing fast, slow, or just a constant flash? Yeah. I'm still not seeing anything from my end. Alright.\n\nCan you unplug the power supply from that little black box? Just pull it out. Yeah. You got that little black plug that's plugged into it. Right?\n\nYeah. Just pull that out and just leave it out just leave it out for ten seconds and then put it back in. All the lights will go off. Alright. Just leave it out for about ten seconds.\n\n3456789, 6. No. No. No. No.\n\nI'm about to reset that. Alright. Just put it back in. And let me know when the lights are all flashing or all on. There should be two solid, one flashing.\n\nWhich one? The one in the in the middle of that red should be should come green. Okay. And what the hell, man? Why am I saying this?\n\nI'm just just resetting it from my end. Okay. So can we go back to the router, p p p o n, just double check the username and password again, please? Okay. So and it must be probably something from Linham Network's back end that they can fix up online.\n\nOtherwise, we'll be getting different types of errors. Yeah. I want you to log back into the router and just show me the triple POE settings, please. Yeah. Because I can see the three little lights are green.\n\nThat should be bloody working, man. What the hell? Alright. I'm just gonna get my tech team to raise this issue with Linham Networks and just leave everything as it is connected, and you will be advised when it's all fixed. Because I think it's just a back end issue that they need to make sure that it's set up properly from their back end.\n\nSo from our back end, that's all done. But from their back end, it's it's showing that there's no no activity. So if there's no activity, there's gotta be something wrong from their end. So leave that with us, and I'll get back to I'll get Lorraine to get back to you as soon as possible. Hello?\n\nHello? Hello? Yeah. Now I've got the photos. I just need the other photos, the triple POE one.\n\nI haven't looked up. No. That's alright. No worries. So I'll I'll have to get Moraine to log a phone with the soup with the Linux networks and find out what's happening then.\n\nTo me, what it it's showing me, and I've been doing this for a while now, it's telling me they haven't activated it properly from their end. So just, yeah, just leave everything as it is. But before we do, just show I just need to double check that the triple PLE is all correctly done. Otherwise, if it's not, then they'll get upset with us. Yeah.\n\nI haven't got any yet. So I'll I'll pass you through to Moraine, and we'll get all this updated. So probably might happen within the hour. Okay? Yeah.\n\nYeah. No. You've done everything properly, so everything's run properly. I'll just wait for those other photos to come through, confirm it, and we'll get all that settled for you as soon as possible. Okay.\n\nNo worries, mate. Anything else? Yeah. Yeah. Yeah.\n\nTotally understand, mate. Alright. Leave leave leave that with us, and I'll get Moraine to get in contact with you. Have a good day. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.64,"end":1.28,"sentiment":"neutral","sentiment_score":0.27207258343696594},{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.119029238820076},{"text":"Yes.","start":12.0,"end":12.375,"sentiment":"neutral","sentiment_score":0.07772281020879745},{"text":"Mhmm.","start":20.455,"end":20.955,"sentiment":"neutral","sentiment_score":-0.06521787494421005},{"text":"Could I have your name, please?","start":26.855,"end":28.32,"sentiment":"neutral","sentiment_score":-0.010191720289488634}],"sentiment":"neutral","sentiment_score":0.05586627447469668,"num_words":11,"start":0.64,"end":28.32},{"sentences":[{"text":"Jack Curio.","start":35.28,"end":36.1,"sentiment":"neutral","sentiment_score":0.009225351735949516},{"text":"Okay.","start":37.52,"end":37.84,"sentiment":"neutral","sentiment_score":0.007998665794730186},{"text":"So you're on a Linham network?","start":37.84,"end":39.62,"sentiment":"neutral","sentiment_score":-0.0046111672806243105},{"text":"Yeah.","start":46.395,"end":46.635,"sentiment":"neutral","sentiment_score":-0.003729965537786484},{"text":"I've got I've got you.","start":46.635,"end":47.595,"sentiment":"neutral","sentiment_score":-0.011799333803355693}],"sentiment":"neutral","sentiment_score":-0.004262951264778773,"num_words":15,"start":35.28,"end":47.595},{"sentences":[{"text":"Yeah.","start":47.595,"end":47.754997,"sentiment":"neutral","sentiment_score":0.011960815638303757},{"text":"It's it's out.","start":47.754997,"end":48.315,"sentiment":"neutral","sentiment_score":0.003422891333078345},{"text":"You I can see you're on a Linen Network.","start":48.315,"end":50.635,"sentiment":"neutral","sentiment_score":0.01683874749061134},{"text":"Hang on a sec.","start":50.635,"end":51.355,"sentiment":"neutral","sentiment_score":0.007350925588980317},{"text":"Let me just type it up there.","start":51.355,"end":52.975,"sentiment":"neutral","sentiment_score":0.0116463570988604}],"sentiment":"neutral","sentiment_score":0.011862767462541038,"num_words":24,"start":47.595,"end":52.975},{"sentences":[{"text":"Linham, where are you?","start":62.39,"end":63.850002,"sentiment":"neutral","sentiment_score":0.014451040653511882},{"text":"When did you sign up for the Internet?","start":80.885,"end":82.505005,"sentiment":"neutral","sentiment_score":-0.0013863391941413283},{"text":"Okay.","start":85.26,"end":85.5,"sentiment":"neutral","sentiment_score":0.024832524359226227},{"text":"So you would've received the credentials yesterday on a text.","start":85.5,"end":89.82,"sentiment":"neutral","sentiment_score":0.04244396537542343},{"text":"Is that right?","start":89.82,"end":90.64,"sentiment":"neutral","sentiment_score":0.03720828021566073}],"sentiment":"neutral","sentiment_score":0.0233696333777446,"num_words":26,"start":62.39,"end":90.64},{"sentences":[{"text":"That's right.","start":93.74,"end":94.46,"sentiment":"neutral","sentiment_score":0.012309445068240166},{"text":"Yep.","start":94.46,"end":94.96,"sentiment":"neutral","sentiment_score":0.010912109166383743},{"text":"Okay.","start":97.905,"end":98.405,"sentiment":"neutral","sentiment_score":-0.1323268711566925},{"text":"Okay.","start":99.985,"end":100.485,"sentiment":"neutral","sentiment_score":-0.07597663253545761},{"text":"Do you have WhatsApp?","start":100.705,"end":101.845,"sentiment":"neutral","sentiment_score":-0.03719965647906065}],"sentiment":"neutral","sentiment_score":-0.035730125589503184,"num_words":9,"start":93.74,"end":101.845},{"sentences":[{"text":"Okay.","start":104.705,"end":105.105,"sentiment":"neutral","sentiment_score":-0.003217032179236412},{"text":"Let's let's transfer this call to WhatsApp.","start":105.105,"end":107.925,"sentiment":"neutral","sentiment_score":0.014335609307246549},{"text":"I'll get you to send me some photos so we can have a better look at it and find out why it's not working.","start":108.705,"end":114.62,"sentiment":"neutral","sentiment_score":-0.0361509551294148},{"text":"Have you got with the network, you should have two boxes, a little black one and a white one.","start":114.62,"end":120.240005,"sentiment":"neutral","sentiment_score":-0.04806207081204966},{"text":"Okay.","start":122.14,"end":122.54,"sentiment":"neutral","sentiment_score":0.024093177169561383}],"sentiment":"neutral","sentiment_score":-0.03191493958449708,"num_words":52,"start":104.705,"end":122.54},{"sentences":[{"text":"So what route?","start":122.54,"end":124.560005,"sentiment":"neutral","sentiment_score":0.010869556417067846},{"text":"Okay.","start":129.955,"end":130.275,"sentiment":"neutral","sentiment_score":0.02818521112203598},{"text":"So you would have spoken to one of our team members.","start":130.275,"end":133.975,"sentiment":"neutral","sentiment_score":0.003924068571491675},{"text":"Okay.","start":136.435,"end":136.755,"sentiment":"neutral","sentiment_score":0.01913769543170929},{"text":"Hang on a sec.","start":136.755,"end":137.735,"sentiment":"neutral","sentiment_score":0.009609602857381105}],"sentiment":"neutral","sentiment_score":0.008076737076044083,"num_words":20,"start":122.54,"end":137.735},{"sentences":[{"text":"And you send that through team or email, or how did you send the photos?","start":138.64,"end":144.26,"sentiment":"neutral","sentiment_score":0.0016599363336960475},{"text":"Probably Moraine.","start":150.31999,"end":151.22,"sentiment":"neutral","sentiment_score":0.01772879809141159},{"text":"Yeah.","start":153.425,"end":153.66501,"sentiment":"neutral","sentiment_score":0.0293534342199564},{"text":"Yeah.","start":153.66501,"end":153.905,"sentiment":"neutral","sentiment_score":0.002292060060426593},{"text":"Well, she's yeah.","start":153.905,"end":155.185,"sentiment":"neutral","sentiment_score":-0.1347882573803266}],"sentiment":"neutral","sentiment_score":-0.014198301666924222,"num_words":22,"start":138.64,"end":155.185},{"sentences":[{"text":"Probably, she might be busy with some other thing at the moment.","start":155.185,"end":158.625,"sentiment":"neutral","sentiment_score":-0.31547438725829124},{"text":"So if you don't mind, I'll text you on on the WhatsApp.","start":158.625,"end":162.865,"sentiment":"neutral","sentiment_score":0.017663707335789997},{"text":"And if you can if you don't mind, just explain it to me the two boxes on the wall.","start":162.865,"end":167.94,"sentiment":"neutral","sentiment_score":0.06036119604189145},{"text":"You got a little white one and a black one.","start":167.94,"end":169.62,"sentiment":"neutral","sentiment_score":0.02681337036192417},{"text":"Right?","start":169.62,"end":170.12,"sentiment":"neutral","sentiment_score":0.03652750328183174}],"sentiment":"neutral","sentiment_score":-0.03930007828468526,"num_words":54,"start":155.185,"end":170.12},{"sentences":[{"text":"The little black one, what lights do you see on it?","start":171.22,"end":173.87999,"sentiment":"neutral","sentiment_score":-0.0022933448410846964},{"text":"Is one of them flashing?","start":177.29999,"end":178.59999,"sentiment":"neutral","sentiment_score":-0.027065151557326316},{"text":"Okay.","start":183.715,"end":184.215,"sentiment":"neutral","sentiment_score":0.018721532076597217},{"text":"Now that little black box, how many Ethernet ports does it have?","start":184.435,"end":187.735,"sentiment":"neutral","sentiment_score":0.01643175329081714},{"text":"Three Ethernet ports.","start":190.755,"end":191.975,"sentiment":"neutral","sentiment_score":0.010291248870392641}],"sentiment":"neutral","sentiment_score":0.0026944927230942994,"num_words":32,"start":171.22,"end":191.975},{"sentences":[{"text":"Now were you plugging the Ethernet cable into?","start":196.03,"end":198.37,"sentiment":"neutral","sentiment_score":-0.03343460150063038},{"text":"Okay.","start":201.31,"end":201.71,"sentiment":"neutral","sentiment_score":0.005054016597568989},{"text":"And the other end so you got one plugged into there and the other end of the cable, where's it plugged into?","start":201.71,"end":206.93001,"sentiment":"neutral","sentiment_score":0.004618085762062533},{"text":"What which port of the router?","start":209.985,"end":211.605,"sentiment":"neutral","sentiment_score":0.0022601977301140628},{"text":"Yeah.","start":214.705,"end":214.94499,"sentiment":"neutral","sentiment_score":0.0184919536113739}],"sentiment":"neutral","sentiment_score":-0.003388730753948422,"num_words":38,"start":196.03,"end":214.94499},{"sentences":[{"text":"But the back of the router might have one, two, three, or four ports.","start":214.94499,"end":217.50499,"sentiment":"neutral","sentiment_score":0.004185649599613888},{"text":"Does it have a WAN port?","start":217.50499,"end":219.925,"sentiment":"neutral","sentiment_score":0.013873191007102529},{"text":"Yeah.","start":222.56,"end":222.8,"sentiment":"neutral","sentiment_score":0.013145918026566504},{"text":"You need you need to plug you need to plug it into that port.","start":222.8,"end":225.7,"sentiment":"neutral","sentiment_score":0.015510372285331999},{"text":"Okay.","start":228.48,"end":228.88,"sentiment":"neutral","sentiment_score":0.01168231014162302}],"sentiment":"neutral","sentiment_score":0.010661435572223531,"num_words":36,"start":214.94499,"end":228.88},{"sentences":[{"text":"So so WAN port.","start":228.88,"end":231.6,"sentiment":"neutral","sentiment_score":0.0020115403458476067},{"text":"Okay.","start":231.6,"end":232.0,"sentiment":"neutral","sentiment_score":0.02403854951262474},{"text":"So let me just check something here.","start":232.0,"end":234.74,"sentiment":"neutral","sentiment_score":0.027829992451838086},{"text":"What was the address?","start":239.215,"end":240.67499,"sentiment":"neutral","sentiment_score":0.0030297497287392616},{"text":"Yep.","start":246.015,"end":246.515,"sentiment":"neutral","sentiment_score":0.01586412638425827}],"sentiment":"neutral","sentiment_score":0.014992810785770416,"num_words":17,"start":228.88,"end":246.515},{"sentences":[{"text":"It's in May May Hills, New South Wales, Australia.","start":250.14,"end":252.96,"sentiment":"neutral","sentiment_score":0.019730418403115537},{"text":"Alright.","start":254.62001,"end":255.12001,"sentiment":"neutral","sentiment_score":0.11322858929634094},{"text":"One second.","start":255.34,"end":256.24,"sentiment":"neutral","sentiment_score":0.045401643961668015},{"text":"Let me just pull that out and find out what's going on.","start":256.30002,"end":258.88,"sentiment":"neutral","sentiment_score":0.033274007961153984},{"text":"910 Melinda Place.","start":278.75,"end":282.27,"sentiment":"neutral","sentiment_score":0.010687120258808136}],"sentiment":"neutral","sentiment_score":0.030109448116962558,"num_words":27,"start":250.14,"end":282.27},{"sentences":[{"text":"Submit.","start":282.27,"end":282.77,"sentiment":"neutral","sentiment_score":0.009057838469743729},{"text":"Okay.","start":290.445,"end":290.76498,"sentiment":"neutral","sentiment_score":-0.03560682386159897},{"text":"So there's no session here.","start":290.76498,"end":292.285,"sentiment":"neutral","sentiment_score":-0.3056883990764618},{"text":"It's saying nothing's there.","start":292.285,"end":293.485,"sentiment":"negative","sentiment_score":-0.35776127874851227},{"text":"Let's just click start this.","start":293.485,"end":295.025,"sentiment":"neutral","sentiment_score":-0.08053948730230331}],"sentiment":"neutral","sentiment_score":-0.21179584576748312,"num_words":16,"start":282.27,"end":295.025},{"sentences":[{"text":"Session log.","start":296.445,"end":297.66498,"sentiment":"neutral","sentiment_score":-0.08139355294406414},{"text":"Now I'm gonna need your assistance with this, mate.","start":299.965,"end":304.37,"sentiment":"neutral","sentiment_score":-0.0629250289251407},{"text":"Sorry.","start":304.37,"end":304.87,"sentiment":"neutral","sentiment_score":-0.21026811003685},{"text":"Can you I'm gonna just text you just hello so you know that it's me.","start":305.65,"end":311.03,"sentiment":"neutral","sentiment_score":0.02927545572941502},{"text":"I need you to send me a photo of the router you're using because if it's your router and it's a VDSL router, it's not gonna work on this network.","start":312.37,"end":323.58502,"sentiment":"neutral","sentiment_score":-0.13836004386345546}],"sentiment":"neutral","sentiment_score":-0.08159736765287164,"num_words":57,"start":296.445,"end":323.58502},{"sentences":[{"text":"Is it a Wi Fi six minimum?","start":335.65002,"end":337.27002,"sentiment":"neutral","sentiment_score":0.027079742401838303},{"text":"Okay.","start":339.73,"end":340.23,"sentiment":"neutral","sentiment_score":0.0751749724149704},{"text":"It doesn't worry me.","start":343.055,"end":344.175,"sentiment":"neutral","sentiment_score":0.07924635522067547},{"text":"I just need to know if it's a minimum Wi Fi six.","start":344.175,"end":346.835,"sentiment":"neutral","sentiment_score":0.06599708460271358},{"text":"So underneath that router, you got a sticker on it.","start":347.29498,"end":350.095,"sentiment":"neutral","sentiment_score":0.061651154235005376}],"sentiment":"neutral","sentiment_score":0.05853515140273992,"num_words":34,"start":335.65002,"end":350.095},{"sentences":[{"text":"Right?","start":350.095,"end":350.595,"sentiment":"neutral","sentiment_score":0.06629275530576706},{"text":"Okay.","start":354.095,"end":354.57498,"sentiment":"neutral","sentiment_score":0.075440913438797},{"text":"Now do you have a laptop?","start":354.57498,"end":356.51498,"sentiment":"neutral","sentiment_score":0.01910117253040274},{"text":"Okay.","start":360.35,"end":360.75,"sentiment":"neutral","sentiment_score":0.055221837013959885},{"text":"Can you log in to the web interface of that router, go to the triple POE section, and I need you to send me a photo of that with the username and password, please.","start":360.75,"end":371.905,"sentiment":"neutral","sentiment_score":0.042965306078686434}],"sentiment":"neutral","sentiment_score":0.04121820808409951,"num_words":43,"start":350.095,"end":371.905},{"sentences":[{"text":"Inside the router, you log in to the router web face, and you have a triple POE settings in that router when you log in to the web face of that router, and we send you a username and password to your text yesterday.","start":376.76498,"end":390.31998,"sentiment":"neutral","sentiment_score":0.03732753075151281},{"text":"I just want you to send me a photo of that just to double check, making sure that the username and password is correct.","start":391.9,"end":397.03998,"sentiment":"neutral","sentiment_score":0.0876719574443996},{"text":"Yeah.","start":401.955,"end":402.275,"sentiment":"neutral","sentiment_score":0.06967506557703018},{"text":"Well, see, on the phone, you it's very easy to make errors on the phone because you can't navigate properly.","start":402.275,"end":407.955,"sentiment":"neutral","sentiment_score":0.06055633369833231},{"text":"It's a small screen.","start":407.955,"end":409.01498,"sentiment":"neutral","sentiment_score":-0.07387478649616241}],"sentiment":"neutral","sentiment_score":0.05088000994936753,"num_words":93,"start":376.76498,"end":409.01498},{"sentences":[{"text":"So if you can use your PC, it'll be it'll be a lot better.","start":409.47498,"end":412.455,"sentiment":"neutral","sentiment_score":0.021677785153899874},{"text":"Yeah.","start":419.1,"end":419.5,"sentiment":"neutral","sentiment_score":-0.07713785767555237},{"text":"Look.","start":419.5,"end":419.82,"sentiment":"neutral","sentiment_score":-0.06619320064783096},{"text":"All you need all we need to do is just log in to the so you log in to the router, go to the triple PO settings, and that's it.","start":419.82,"end":427.76,"sentiment":"neutral","sentiment_score":0.24164118419090908},{"text":"If you can do that, it just helps it'll just help us to fix up this issue.","start":429.835,"end":433.375,"sentiment":"positive","sentiment_score":0.46088944287861094}],"sentiment":"neutral","sentiment_score":0.24197641251579163,"num_words":63,"start":409.47498,"end":433.375},{"sentences":[{"text":"Yeah.","start":438.555,"end":438.875,"sentiment":"neutral","sentiment_score":0.04944735765457153},{"text":"No.","start":438.875,"end":439.115,"sentiment":"neutral","sentiment_score":0.009615916758775713},{"text":"We can text.","start":439.115,"end":439.755,"sentiment":"neutral","sentiment_score":0.009785334269205729},{"text":"You don't have to talk.","start":439.755,"end":440.89502,"sentiment":"neutral","sentiment_score":-0.01082225814461708},{"text":"Just send me a photo, please.","start":442.635,"end":444.255,"sentiment":"neutral","sentiment_score":0.09378316129247348}],"sentiment":"neutral","sentiment_score":0.03731293464079499,"num_words":16,"start":438.555,"end":444.255},{"sentences":[{"text":"Yeah.","start":451.68997,"end":452.09,"sentiment":"neutral","sentiment_score":0.02420693449676037},{"text":"Sorry, mate.","start":452.09,"end":452.81,"sentiment":"neutral","sentiment_score":0.05271359533071518},{"text":"If just yeah.","start":452.81,"end":455.12997,"sentiment":"neutral","sentiment_score":0.04501165822148323},{"text":"But on the Wi Fi, you can do that with your phone.","start":455.12997,"end":457.335,"sentiment":"neutral","sentiment_score":0.08643345876286428},{"text":"I mean, on the WhatsApp, you can do that with your phone.","start":457.335,"end":459.335,"sentiment":"neutral","sentiment_score":0.0937594622373581}],"sentiment":"neutral","sentiment_score":0.08089947172751029,"num_words":30,"start":451.68997,"end":459.335},{"sentences":[{"text":"You don't need so you just you do you so you don't need Internet to log in to the router interface.","start":459.335,"end":468.235,"sentiment":"neutral","sentiment_score":0.04450833016917819},{"text":"So you log in, go to there, show me what's there, and just open up your WhatsApp to the where I send you the high, take a photo and send, and that's it.","start":468.775,"end":476.01,"sentiment":"neutral","sentiment_score":0.11030545130823598},{"text":"Yeah.","start":490.725,"end":491.04498,"sentiment":"neutral","sentiment_score":0.04350683093070984},{"text":"Yeah.","start":491.04498,"end":491.54498,"sentiment":"neutral","sentiment_score":0.058835458010435104},{"text":"Yeah.","start":491.845,"end":492.085,"sentiment":"neutral","sentiment_score":0.0666644498705864}],"sentiment":"neutral","sentiment_score":0.08322388711467124,"num_words":57,"start":459.335,"end":492.085},{"sentences":[{"text":"Yeah.","start":492.085,"end":492.245,"sentiment":"neutral","sentiment_score":0.08547805994749069},{"text":"No problem.","start":492.245,"end":492.805,"sentiment":"neutral","sentiment_score":0.18058274686336517},{"text":"Take your time.","start":492.805,"end":493.705,"sentiment":"neutral","sentiment_score":0.13783233861128488},{"text":"Just find the triple POE settings.","start":501.63,"end":503.73,"sentiment":"neutral","sentiment_score":0.030871898246308167},{"text":"The IP address will be one nine two dot one six eight dot something dot something.","start":513.125,"end":516.905,"sentiment":"neutral","sentiment_score":-0.008265635930001736}],"sentiment":"neutral","sentiment_score":0.03261149228949632,"num_words":28,"start":492.085,"end":516.905},{"sentences":[{"text":"It's on the sticker just underneath the reno.","start":519.525,"end":521.705,"sentiment":"neutral","sentiment_score":0.012072879122570157},{"text":"Yeah.","start":551.325,"end":551.565,"sentiment":"neutral","sentiment_score":0.04625332355499267},{"text":"That'll be on the sticker as well.","start":551.565,"end":553.185,"sentiment":"neutral","sentiment_score":0.04459734261035919},{"text":"Okay.","start":556.53,"end":556.77,"sentiment":"neutral","sentiment_score":0.13525331020355225},{"text":"Whatever password you changed to, that's not a problem.","start":556.77,"end":558.93,"sentiment":"neutral","sentiment_score":0.16572248935699463}],"sentiment":"neutral","sentiment_score":0.08006821035479124,"num_words":26,"start":519.525,"end":558.93},{"sentences":[{"text":"Yep.","start":558.93,"end":559.43,"sentiment":"neutral","sentiment_score":0.18603083491325376},{"text":"Well, can you send me a photo of what you see on that screen so I can guide you?","start":570.94495,"end":576.32495,"sentiment":"neutral","sentiment_score":0.11880005739237133},{"text":"Please.","start":576.38495,"end":576.70496,"sentiment":"neutral","sentiment_score":0.21530497074127197},{"text":"Thank you.","start":576.70496,"end":577.26495,"sentiment":"positive","sentiment_score":0.4857380986213684},{"text":"Yep.","start":577.26495,"end":577.76495,"sentiment":"neutral","sentiment_score":0.029116054996848103}],"sentiment":"neutral","sentiment_score":0.15246371451454857,"num_words":24,"start":558.93,"end":577.76495},{"sentences":[{"text":"I did.","start":580.625,"end":581.105,"sentiment":"neutral","sentiment_score":0.006822465918958187},{"text":"I hello, and you replied hi.","start":581.105,"end":583.045,"sentiment":"neutral","sentiment_score":0.027796220344801743},{"text":"Okay.","start":587.32,"end":587.82,"sentiment":"neutral","sentiment_score":-0.08982396870851517},{"text":"Oh, hang on.","start":589.4,"end":590.04,"sentiment":"neutral","sentiment_score":-0.12846919894218445},{"text":"Sorry.","start":590.04,"end":590.36,"sentiment":"neutral","sentiment_score":-0.2521883249282837}],"sentiment":"neutral","sentiment_score":-0.042076741273586564,"num_words":13,"start":580.625,"end":590.36},{"sentences":[{"text":"I got I got the wrong bloody number.","start":590.36,"end":592.22003,"sentiment":"negative","sentiment_score":-0.4018087275326252},{"text":"Sorry.","start":592.28,"end":592.78,"sentiment":"neutral","sentiment_score":-0.23817378282546997},{"text":"I'm sorry.","start":594.2,"end":594.68,"sentiment":"neutral","sentiment_score":-0.27705633640289307},{"text":"I'm so stupid.","start":594.68,"end":595.58,"sentiment":"negative","sentiment_score":-0.4224909543991089},{"text":"Okay.","start":598.79504,"end":599.195,"sentiment":"neutral","sentiment_score":-0.06572463363409042}],"sentiment":"negative","sentiment_score":-0.3559969181815783,"num_words":15,"start":590.36,"end":599.195},{"sentences":[{"text":"Sorry, mate.","start":599.195,"end":600.09503,"sentiment":"neutral","sentiment_score":-0.09869378805160522},{"text":"Okay.","start":601.515,"end":601.835,"sentiment":"neutral","sentiment_score":-0.01565709337592125},{"text":"Here we go.","start":601.835,"end":602.73505,"sentiment":"neutral","sentiment_score":0.0021620926757653556},{"text":"Oh, well, you know, it happens.","start":603.835,"end":604.955,"sentiment":"neutral","sentiment_score":-0.1585737740000089},{"text":"I'm not perfect, mate.","start":604.955,"end":606.255,"sentiment":"negative","sentiment_score":-0.46501465141773224}],"sentiment":"neutral","sentiment_score":-0.18862872757017612,"num_words":16,"start":599.195,"end":606.255},{"sentences":[{"text":"Alright.","start":607.515,"end":607.835,"sentiment":"neutral","sentiment_score":0.11945663392543791},{"text":"Just send it to you now.","start":607.835,"end":609.135,"sentiment":"neutral","sentiment_score":0.12347545474767685},{"text":"Did you did you send the photo?","start":672.27997,"end":673.74,"sentiment":"neutral","sentiment_score":0.01778827141970396},{"text":"Okay.","start":683.385,"end":683.86505,"sentiment":"neutral","sentiment_score":-0.03402712196111679},{"text":"Yeah.","start":683.86505,"end":684.025,"sentiment":"neutral","sentiment_score":-0.023121776059269905}],"sentiment":"neutral","sentiment_score":0.057979897770565,"num_words":16,"start":607.515,"end":684.025},{"sentences":[{"text":"Yeah.","start":684.025,"end":684.525,"sentiment":"neutral","sentiment_score":-0.009210027754306791},{"text":"What what company are you with?","start":685.465,"end":687.72504,"sentiment":"neutral","sentiment_score":-0.006635638574759166},{"text":"Okay.","start":690.265,"end":690.765,"sentiment":"neutral","sentiment_score":0.005054363049566746},{"text":"They probably they've got a they've got a might have a a tower that's a bit far from there.","start":692.265,"end":697.96,"sentiment":"neutral","sentiment_score":-0.04024490380757734},{"text":"Can I just put you on hold for about two seconds?","start":697.96,"end":699.98,"sentiment":"neutral","sentiment_score":-0.0193581779233434}],"sentiment":"neutral","sentiment_score":-0.026883226990895837,"num_words":38,"start":684.025,"end":699.98},{"sentences":[{"text":"Yeah.","start":703.0,"end":703.16,"sentiment":"neutral","sentiment_score":0.01277095451951027},{"text":"Yeah.","start":703.16,"end":703.4,"sentiment":"neutral","sentiment_score":0.016465939581394196},{"text":"I'm just gonna put you on hold.","start":703.4,"end":704.36,"sentiment":"neutral","sentiment_score":0.0021219892161233084},{"text":"Two seconds, please.","start":704.36,"end":705.42,"sentiment":"neutral","sentiment_score":-0.0066635409990946455},{"text":"Okay.","start":781.82495,"end":782.14496,"sentiment":"neutral","sentiment_score":0.04161813110113144}],"sentiment":"neutral","sentiment_score":0.0050552559013550095,"num_words":13,"start":703.0,"end":782.14496},{"sentences":[{"text":"I got the photo.","start":782.14496,"end":783.045,"sentiment":"neutral","sentiment_score":0.04518760647624731},{"text":"Let me have Can you click on the Internet tab?","start":783.26495,"end":795.19995,"sentiment":"neutral","sentiment_score":0.026066083833575247},{"text":"Can you click on the Internet tab and then send your product list?","start":798.54,"end":804.48,"sentiment":"neutral","sentiment_score":0.02762723771425394},{"text":"Yep.","start":810.38495,"end":810.88495,"sentiment":"neutral","sentiment_score":0.090850830078125},{"text":"If you can send me the password, that will be good.","start":819.55,"end":821.62994,"sentiment":"neutral","sentiment_score":0.21962771090594205}],"sentiment":"neutral","sentiment_score":0.08480310268127002,"num_words":39,"start":782.14496,"end":821.62994},{"sentences":[{"text":"Oh, the provider, that will be great.","start":821.62994,"end":823.81,"sentiment":"positive","sentiment_score":0.33574676513671875},{"text":"Thanks, bro.","start":826.82996,"end":827.47,"sentiment":"neutral","sentiment_score":0.30645665526390076},{"text":"For Charter.","start":827.47,"end":828.20996,"sentiment":"neutral","sentiment_score":0.09816785156726837},{"text":"Yeah.","start":867.135,"end":867.375,"sentiment":"neutral","sentiment_score":-0.07433940470218658},{"text":"Yeah.","start":867.375,"end":867.535,"sentiment":"neutral","sentiment_score":-0.02810618281364441}],"sentiment":"neutral","sentiment_score":0.2351562140079645,"num_words":13,"start":821.62994,"end":867.535},{"sentences":[{"text":"No worries.","start":867.535,"end":868.27496,"sentiment":"neutral","sentiment_score":-0.0063670072704553595},{"text":"We we use the Telstra net network, and we've had no problem.","start":880.38995,"end":884.55,"sentiment":"neutral","sentiment_score":0.1454356455554565},{"text":"But it doesn't mean that Telstra's perfect.","start":884.55,"end":887.82996,"sentiment":"neutral","sentiment_score":-0.04633611227784838},{"text":"You know what I mean?","start":887.82996,"end":888.38995,"sentiment":"neutral","sentiment_score":0.00815453790128231},{"text":"They all have their what plan are you on?","start":888.38995,"end":895.955,"sentiment":"neutral","sentiment_score":0.08787091821432114}],"sentiment":"neutral","sentiment_score":0.06399291141756944,"num_words":35,"start":867.535,"end":895.955},{"sentences":[{"text":"Mhmm.","start":903.455,"end":903.855,"sentiment":"neutral","sentiment_score":0.02416819892823696},{"text":"What's that costing you?","start":903.855,"end":905.07,"sentiment":"neutral","sentiment_score":-0.0012679325882345438},{"text":"How many views?","start":912.43,"end":913.41003,"sentiment":"neutral","sentiment_score":0.0005963700823485851},{"text":"Okay.","start":921.055,"end":921.21497,"sentiment":"neutral","sentiment_score":0.01732002943754196},{"text":"I'm just just just checking.","start":921.21497,"end":922.83496,"sentiment":"neutral","sentiment_score":0.005189183354377747}],"sentiment":"neutral","sentiment_score":0.004582251787983945,"num_words":14,"start":903.455,"end":922.83496},{"sentences":[{"text":"012529425294.","start":924.33496,"end":929.555,"sentiment":"neutral","sentiment_score":-0.0024757140781730413},{"text":"No.","start":932.015,"end":932.255,"sentiment":"neutral","sentiment_score":-0.11811637878417967},{"text":"No.","start":932.255,"end":932.495,"sentiment":"neutral","sentiment_score":-0.11963288486003876},{"text":"1225.","start":932.495,"end":935.75,"sentiment":"neutral","sentiment_score":-0.08171036839485168},{"text":"Did you the username and password, did you copy paste, or you put them in manually?","start":939.41003,"end":943.59,"sentiment":"neutral","sentiment_score":-0.10390759818255901}],"sentiment":"neutral","sentiment_score":-0.09922284585190937,"num_words":20,"start":924.33496,"end":943.59},{"sentences":[{"text":"Yeah.","start":947.81,"end":948.13,"sentiment":"neutral","sentiment_score":0.03435925766825676},{"text":"Copy paste.","start":948.13,"end":948.945,"sentiment":"neutral","sentiment_score":0.03567817062139511},{"text":"Yep.","start":949.185,"end":949.685,"sentiment":"neutral","sentiment_score":0.06959059834480286},{"text":"Okay.","start":950.065,"end":950.565,"sentiment":"neutral","sentiment_score":0.04719264805316925},{"text":"Okay.","start":953.585,"end":954.085,"sentiment":"neutral","sentiment_score":-0.014008068479597569}],"sentiment":"neutral","sentiment_score":0.03474846280490359,"num_words":6,"start":947.81,"end":954.085},{"sentences":[{"text":"No.","start":954.625,"end":954.78503,"sentiment":"neutral","sentiment_score":-0.131430521607399},{"text":"No.","start":954.78503,"end":955.185,"sentiment":"neutral","sentiment_score":-0.17721806466579437},{"text":"Well, what you're gonna have to do, if you don't mind, I want you to the back of the router, you got a reset button there.","start":955.185,"end":962.645,"sentiment":"neutral","sentiment_score":-0.04184327116952492},{"text":"I need you to press that reset button.","start":963.75,"end":965.75,"sentiment":"neutral","sentiment_score":0.0030252018477767706},{"text":"Hold it down for thirty seconds.","start":965.75,"end":967.53,"sentiment":"neutral","sentiment_score":-0.025585787370800972}],"sentiment":"neutral","sentiment_score":-0.036330636812462694,"num_words":42,"start":954.625,"end":967.53},{"sentences":[{"text":"And then we need to relog back into the router and re put in the username and password, which I'm gonna give it to you in your WhatsApp so you can copy paste directly back in.","start":969.91003,"end":984.025,"sentiment":"neutral","sentiment_score":0.009023064592232307},{"text":"Because I reckon when you did it manually, you might have confused the router a bit, and that's probably why we're having this issue.","start":984.025,"end":991.325,"sentiment":"neutral","sentiment_score":-0.28937872871756554},{"text":"Yeah.","start":996.95,"end":997.19,"sentiment":"neutral","sentiment_score":0.02890804409980774},{"text":"Yeah.","start":997.19,"end":997.51,"sentiment":"neutral","sentiment_score":0.0411076620221138},{"text":"Please.","start":997.51,"end":997.83,"sentiment":"neutral","sentiment_score":0.049892671406269073}],"sentiment":"neutral","sentiment_score":-0.10318017121227015,"num_words":63,"start":969.91003,"end":997.83},{"sentences":[{"text":"Yeah.","start":997.83,"end":998.33,"sentiment":"neutral","sentiment_score":0.046935632824897766},{"text":"Thirty thirty seconds.","start":1002.15,"end":1004.15,"sentiment":"neutral","sentiment_score":0.025368378187219303},{"text":"Yeah.","start":1004.15,"end":1004.445,"sentiment":"neutral","sentiment_score":0.025496628135442737},{"text":"I've just texted you the username and password.","start":1020.3,"end":1022.56,"sentiment":"neutral","sentiment_score":0.05442062672227621},{"text":"Okay.","start":1030.22,"end":1030.72,"sentiment":"neutral","sentiment_score":0.054247695952653885}],"sentiment":"neutral","sentiment_score":0.045582150375204425,"num_words":14,"start":997.83,"end":1030.72},{"sentences":[{"text":"I looked over.","start":1031.02,"end":1031.92,"sentiment":"neutral","sentiment_score":0.03521773343284925},{"text":"The the light should flash off and on.","start":1034.925,"end":1037.905,"sentiment":"neutral","sentiment_score":0.03440868528559804},{"text":"Okay.","start":1045.005,"end":1045.505,"sentiment":"neutral","sentiment_score":0.0768241435289383},{"text":"Now I want you to log back into the router, and you'll find that everything is reset back to factory default.","start":1046.9299,"end":1056.3099,"sentiment":"neutral","sentiment_score":0.08366767760543596},{"text":"Go back to the triple p o e and put in the username and password and then press I think it's save or next or whatever it says.","start":1058.53,"end":1064.6849,"sentiment":"neutral","sentiment_score":0.04277142010895269}],"sentiment":"neutral","sentiment_score":0.05594045604716559,"num_words":61,"start":1031.02,"end":1064.6849},{"sentences":[{"text":"Alright.","start":1134.37,"end":1134.69,"sentiment":"neutral","sentiment_score":0.03558219224214554},{"text":"Call call get it to the five g.","start":1134.69,"end":1137.03,"sentiment":"neutral","sentiment_score":0.026413887506350875},{"text":"Yep.","start":1152.105,"end":1152.505,"sentiment":"neutral","sentiment_score":0.04713752493262291},{"text":"On the speaker.","start":1152.505,"end":1153.145,"sentiment":"neutral","sentiment_score":0.022209731861948967},{"text":"Yeah.","start":1153.145,"end":1153.305,"sentiment":"neutral","sentiment_score":0.044531360268592834}],"sentiment":"neutral","sentiment_score":0.028942240934286798,"num_words":14,"start":1134.37,"end":1153.305},{"sentences":[{"text":"Correct.","start":1153.305,"end":1153.7051,"sentiment":"neutral","sentiment_score":0.05786419287323952},{"text":"Yeah.","start":1153.7051,"end":1154.2051,"sentiment":"neutral","sentiment_score":0.05303902551531792},{"text":"Yeah.","start":1230.17,"end":1230.3834,"sentiment":"neutral","sentiment_score":0.019239746034145355},{"text":"You yeah.","start":1230.3834,"end":1231.13,"sentiment":"neutral","sentiment_score":0.01051619928330183},{"text":"Yep.","start":1231.13,"end":1231.63,"sentiment":"neutral","sentiment_score":0.018470287322998047}],"sentiment":"neutral","sentiment_score":0.02827427505205075,"num_words":6,"start":1153.305,"end":1231.63},{"sentences":[{"text":"Yeah.","start":1235.77,"end":1236.09,"sentiment":"neutral","sentiment_score":0.03719492629170418},{"text":"Just create one that you can remember.","start":1236.09,"end":1237.79,"sentiment":"neutral","sentiment_score":0.044089325836726596},{"text":"That that should not really be an issue.","start":1284.5599,"end":1286.48,"sentiment":"neutral","sentiment_score":0.020362718030810356},{"text":"But anyway yeah.","start":1286.48,"end":1287.71,"sentiment":"neutral","sentiment_score":0.034354906529188156},{"text":"That's the one.","start":1304.015,"end":1304.975,"sentiment":"neutral","sentiment_score":0.05803401271502177}],"sentiment":"neutral","sentiment_score":0.03572221405126832,"num_words":22,"start":1235.77,"end":1304.975},{"sentences":[{"text":"And then put in that username and password I sent you.","start":1304.975,"end":1307.875,"sentiment":"neutral","sentiment_score":0.05238139189102433},{"text":"Copy paste is better, mate.","start":1314.91,"end":1316.53,"sentiment":"neutral","sentiment_score":0.06251920834183693},{"text":"If you can do that, that'd be great.","start":1317.23,"end":1319.01,"sentiment":"neutral","sentiment_score":0.22144811926409602},{"text":"Haven't you got WhatsApp on your desktop?","start":1324.545,"end":1326.405,"sentiment":"neutral","sentiment_score":-0.013183638187391418},{"text":"Well, can you set up your PC to a HubSpot?","start":1339.17,"end":1342.7101,"sentiment":"neutral","sentiment_score":0.01998406685888767}],"sentiment":"neutral","sentiment_score":0.06751052458293555,"num_words":41,"start":1304.975,"end":1342.7101},{"sentences":[{"text":"Yeah.","start":1345.01,"end":1345.3301,"sentiment":"neutral","sentiment_score":0.08574080467224121},{"text":"We'll do that because I I prefer you copy paste.","start":1345.3301,"end":1347.81,"sentiment":"neutral","sentiment_score":0.17540391385555268},{"text":"It's a lot better that way.","start":1347.81,"end":1349.1901,"sentiment":"neutral","sentiment_score":0.29691201945145923},{"text":"Yeah.","start":1351.9451,"end":1352.1051,"sentiment":"neutral","sentiment_score":0.0008145077154040337},{"text":"Yeah.","start":1352.1051,"end":1352.265,"sentiment":"neutral","sentiment_score":0.01847735419869423}],"sentiment":"neutral","sentiment_score":0.19160757483424326,"num_words":19,"start":1345.01,"end":1352.265},{"sentences":[{"text":"That's that's fine.","start":1352.265,"end":1353.2251,"sentiment":"neutral","sentiment_score":0.06275564804673195},{"text":"I can communicate with you through WhatsApp.","start":1353.2251,"end":1355.2251,"sentiment":"neutral","sentiment_score":0.13999048939773015},{"text":"We can hang up.","start":1355.2251,"end":1355.9451,"sentiment":"neutral","sentiment_score":0.07324693165719509},{"text":"Not a problem.","start":1355.9451,"end":1356.685,"sentiment":"neutral","sentiment_score":0.13343820720911026},{"text":"Yep.","start":1485.7999,"end":1486.2999,"sentiment":"neutral","sentiment_score":0.16115103662014008}],"sentiment":"neutral","sentiment_score":0.11236965304447545,"num_words":18,"start":1352.265,"end":1486.2999},{"sentences":[{"text":"Alright.","start":1531.0199,"end":1531.5,"sentiment":"neutral","sentiment_score":0.06086597591638565},{"text":"Just just the triple POE.","start":1531.5,"end":1532.94,"sentiment":"neutral","sentiment_score":0.0439054824411869},{"text":"Yeah?","start":1532.94,"end":1533.44,"sentiment":"neutral","sentiment_score":0.033810943365097046},{"text":"Yeah.","start":1540.1399,"end":1540.38,"sentiment":"neutral","sentiment_score":0.05668894201517105},{"text":"Just copy paste now if you can.","start":1540.38,"end":1544.915,"sentiment":"neutral","sentiment_score":0.05239789081471307}],"sentiment":"neutral","sentiment_score":0.04917856728037198,"num_words":15,"start":1531.0199,"end":1544.915},{"sentences":[{"text":"And does it say save next?","start":1545.055,"end":1546.655,"sentiment":"neutral","sentiment_score":0.0021111411042511463},{"text":"What does it say?","start":1546.655,"end":1547.7151,"sentiment":"neutral","sentiment_score":-0.02891035657376051},{"text":"Okay.","start":1550.655,"end":1551.155,"sentiment":"neutral","sentiment_score":0.00947015266865492},{"text":"Well, let me know when you put it all in.","start":1552.0951,"end":1553.6951,"sentiment":"neutral","sentiment_score":-0.010730370506644249},{"text":"You clicked on next.","start":1553.6951,"end":1554.66,"sentiment":"neutral","sentiment_score":-0.007882313337177038}],"sentiment":"neutral","sentiment_score":-0.009293495416641236,"num_words":25,"start":1545.055,"end":1554.66},{"sentences":[{"text":"I just I'm just no.","start":1591.9501,"end":1593.8701,"sentiment":"neutral","sentiment_score":-0.07924782782793045},{"text":"I got it.","start":1593.8701,"end":1594.5901,"sentiment":"neutral","sentiment_score":-0.10534656296173732},{"text":"Yeah.","start":1594.5901,"end":1594.75,"sentiment":"neutral","sentiment_score":-0.21659967303276065},{"text":"I got it, man.","start":1594.75,"end":1595.9,"sentiment":"negative","sentiment_score":-0.43202582001686096},{"text":"That's what that's some bloody bullshit.","start":1596.235,"end":1598.095,"sentiment":"negative","sentiment_score":-0.8250255386034647}],"sentiment":"negative","sentiment_score":-0.40037552698662404,"num_words":19,"start":1591.9501,"end":1598.095},{"sentences":[{"text":"All that is was just a waste of time.","start":1601.835,"end":1603.9349,"sentiment":"negative","sentiment_score":-0.7350795004102919},{"text":"Sorry?","start":1607.9149,"end":1608.4149,"sentiment":"neutral","sentiment_score":-0.2330009937286377},{"text":"Yeah.","start":1617.76,"end":1618.0,"sentiment":"neutral","sentiment_score":-0.0062198881059885025},{"text":"You can personalize it or you can just put in there Airtel Australia 2.4 g and Airtel Australia five g.","start":1618.0,"end":1624.455,"sentiment":"neutral","sentiment_score":0.0002238245331682265},{"text":"But just note that the 2.4 g, you only use it if you have an alarm system inside your house.","start":1624.9349,"end":1631.0349,"sentiment":"neutral","sentiment_score":-0.04454785790294409}],"sentiment":"neutral","sentiment_score":-0.1517924912337798,"num_words":51,"start":1601.835,"end":1631.0349},{"sentences":[{"text":"Otherwise, if you hook up to the point four to the 2.4 g, you're gonna find your speed slow because it's a small bandwidth.","start":1632.215,"end":1638.7949,"sentiment":"neutral","sentiment_score":-0.06261568237096071},{"text":"So all your other devices, you're connected to the five g, not the 2.4 g.","start":1638.9,"end":1644.26,"sentiment":"neutral","sentiment_score":-0.08519237985213597},{"text":"The 2.4 g alarm system, and you might have some TVs that are over five or six years old, but only connect to the 2.4.","start":1644.26,"end":1656.295,"sentiment":"neutral","sentiment_score":0.03153058283030987},{"text":"Smart connect means you can just leave them like that, and it'll connect up to whichever one.","start":1666.85,"end":1671.2699,"sentiment":"neutral","sentiment_score":0.1637630374992595},{"text":"Yeah.","start":1682.135,"end":1682.375,"sentiment":"neutral","sentiment_score":0.07916523516178131}],"sentiment":"neutral","sentiment_score":0.010618772789290765,"num_words":82,"start":1632.215,"end":1682.375},{"sentences":[{"text":"Because we need to complete this process.","start":1682.375,"end":1684.2151,"sentiment":"neutral","sentiment_score":0.07913792825170926},{"text":"It's for the router to start working.","start":1684.2151,"end":1686.235,"sentiment":"neutral","sentiment_score":0.09010651228683335},{"text":"And if it doesn't work, and then we have a then we have a problem.","start":1689.175,"end":1692.24,"sentiment":"neutral","sentiment_score":-0.27392206639051436},{"text":"Yep.","start":1699.6799,"end":1700.0,"sentiment":"neutral","sentiment_score":0.05732288956642151},{"text":"Yep.","start":1700.0,"end":1700.5,"sentiment":"neutral","sentiment_score":0.05265253409743309}],"sentiment":"neutral","sentiment_score":-0.09077885446529235,"num_words":31,"start":1682.375,"end":1700.5},{"sentences":[{"text":"Okay.","start":1711.125,"end":1711.525,"sentiment":"neutral","sentiment_score":0.008206522092223167},{"text":"So because you changed it, you've gotta log back into it.","start":1711.525,"end":1714.805,"sentiment":"neutral","sentiment_score":-0.018990844318812542},{"text":"Yeah.","start":1714.805,"end":1715.305,"sentiment":"neutral","sentiment_score":0.03420129790902138},{"text":"Yeah.","start":1722.245,"end":1722.72,"sentiment":"neutral","sentiment_score":0.004081901162862778},{"text":"So I'm not I'm still not seeing any session here.","start":1731.76,"end":1734.975,"sentiment":"neutral","sentiment_score":-0.307408045232296}],"sentiment":"neutral","sentiment_score":-0.13485375077774128,"num_words":24,"start":1711.125,"end":1734.975},{"sentences":[{"text":"No session logs available.","start":1744.1749,"end":1745.715,"sentiment":"neutral","sentiment_score":-0.24774989485740662},{"text":"Yeah.","start":1757.0,"end":1757.24,"sentiment":"neutral","sentiment_score":-0.006937673315405846},{"text":"Send me a photo of everything.","start":1757.24,"end":1759.42,"sentiment":"neutral","sentiment_score":-0.020833431432644527},{"text":"I need I really need to see where are we?","start":1760.8551,"end":1764.235,"sentiment":"neutral","sentiment_score":-0.05691448450088501},{"text":"Alright.","start":1770.6951,"end":1771.175,"sentiment":"neutral","sentiment_score":0.00961703434586525}],"sentiment":"neutral","sentiment_score":-0.07647571145472201,"num_words":22,"start":1744.1749,"end":1771.175},{"sentences":[{"text":"If you can send me a photo of the little black box.","start":1771.175,"end":1774.56,"sentiment":"neutral","sentiment_score":-0.013617439350734154},{"text":"Yeah.","start":1778.0,"end":1778.2401,"sentiment":"neutral","sentiment_score":-0.03890315070748329},{"text":"The little black box.","start":1778.2401,"end":1779.4601,"sentiment":"neutral","sentiment_score":-0.08716149814426899},{"text":"I need to see a photo of that and the white box because it could be that maybe the optical cables might be loose.","start":1779.6001,"end":1786.5,"sentiment":"neutral","sentiment_score":-0.16162756085395813},{"text":"So those little optical cables are loose.","start":1788.505,"end":1790.505,"sentiment":"neutral","sentiment_score":-0.2361100401197161}],"sentiment":"neutral","sentiment_score":-0.12672479493388286,"num_words":48,"start":1771.175,"end":1790.505},{"sentences":[{"text":"You probably have to pull them out and put them back in.","start":1790.505,"end":1792.685,"sentiment":"neutral","sentiment_score":-0.2366484614710013},{"text":"Because sometimes that happens.","start":1793.705,"end":1795.245,"sentiment":"neutral","sentiment_score":-0.20102884992957115},{"text":"Because the builders, when they install them, they just don't perform and think it's all done properly.","start":1797.465,"end":1804.61,"sentiment":"neutral","sentiment_score":-0.3008267835659139},{"text":"Yeah.","start":1809.1499,"end":1809.3899,"sentiment":"neutral","sentiment_score":-0.020916534587740895},{"text":"Yep.","start":1809.3899,"end":1809.8899,"sentiment":"neutral","sentiment_score":-0.02553325705230236}],"sentiment":"neutral","sentiment_score":-0.251554344275168,"num_words":35,"start":1790.505,"end":1809.8899},{"sentences":[{"text":"Yeah.","start":1814.99,"end":1815.285,"sentiment":"neutral","sentiment_score":-0.1023346409201622},{"text":"Because it's yeah.","start":1815.365,"end":1816.485,"sentiment":"neutral","sentiment_score":-0.09048372507095337},{"text":"Because I can see here there's no Internet connection from my end.","start":1816.485,"end":1819.225,"sentiment":"negative","sentiment_score":-0.4205176830291748},{"text":"So it could be those little optical boxes.","start":1824.5651,"end":1826.8251,"sentiment":"neutral","sentiment_score":-0.06458645104430616},{"text":"The optical cables, it's a small thin cable that goes from the white box to the black box.","start":1827.86,"end":1832.2001,"sentiment":"neutral","sentiment_score":0.013173113059666421}],"sentiment":"neutral","sentiment_score":-0.1357041329943708,"num_words":42,"start":1814.99,"end":1832.2001},{"sentences":[{"text":"It could be maybe they're not plugged in properly, but let's wait until I receive this photo 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out?","start":1927.505,"end":1928.8049,"sentiment":"neutral","sentiment_score":0.02129154819995165},{"text":"Yeah.","start":1932.385,"end":1932.705,"sentiment":"neutral","sentiment_score":0.016343101859092712},{"text":"The little white the one that's got the green cap on it.","start":1932.705,"end":1935.9249,"sentiment":"neutral","sentiment_score":0.009470858455946049},{"text":"Pull that now.","start":1937.6649,"end":1938.6,"sentiment":"neutral","sentiment_score":0.0597463920712471}],"sentiment":"neutral","sentiment_score":0.02681922240714942,"num_words":42,"start":1918.28,"end":1938.6},{"sentences":[{"text":"And then you can lift up the lid in that little white box as well.","start":1940.9199,"end":1944.84,"sentiment":"neutral","sentiment_score":0.055022409682472545},{"text":"It just lifts up.","start":1944.84,"end":1946.22,"sentiment":"neutral","sentiment_score":0.04860080871731043},{"text":"Yeah.","start":1957.495,"end":1957.735,"sentiment":"neutral","sentiment_score":0.024349184706807137},{"text":"The power light's on.","start":1957.735,"end":1962.075,"sentiment":"neutral","sentiment_score":0.00357843772508204},{"text":"Right?","start":1963.375,"end":1963.875,"sentiment":"neutral","sentiment_score":-0.0013128630816936493}],"sentiment":"neutral","sentiment_score":0.042283578105270864,"num_words":25,"start":1940.9199,"end":1963.875},{"sentences":[{"text":"That's on the power light, is it?","start":1965.1749,"end":1967.0349,"sentiment":"neutral","sentiment_score":0.008060106342392308},{"text":"You know, hang on.","start":1969.97,"end":1970.61,"sentiment":"neutral","sentiment_score":0.0004423316568136215},{"text":"Let's just take off these two cables 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router, you don't touch that.","start":1995.83,"end":1999.05,"sentiment":"neutral","sentiment_score":-0.009430483604470888},{"text":"And you've got the little thin white cable with a red with a green cap.","start":1999.43,"end":2003.43,"sentiment":"neutral","sentiment_score":0.05006760333975156}],"sentiment":"neutral","sentiment_score":0.004369212991812013,"num_words":55,"start":1980.77,"end":2003.43},{"sentences":[{"text":"I want you to pull that out.","start":2003.43,"end":2005.05,"sentiment":"neutral","sentiment_score":0.08434641467673439},{"text":"In the little white box, you lift up the lid, and you'll see it connected there as well if you can just unplug it.","start":2006.47,"end":2013.365,"sentiment":"neutral","sentiment_score":0.0869487311380605},{"text":"They should well, it's got little networks.","start":2014.705,"end":2016.705,"sentiment":"neutral","sentiment_score":0.22575719973870687},{"text":"Alright?","start":2016.705,"end":2017.205,"sentiment":"neutral","sentiment_score":0.12706616520881653},{"text":"If you lift it up, you'll see the connection there.","start":2019.025,"end":2022.465,"sentiment":"neutral","sentiment_score":0.12622927501797676}],"sentiment":"neutral","sentiment_score":0.11524191354306376,"num_words":49,"start":2003.43,"end":2022.465},{"sentences":[{"text":"Alright?","start":2022.465,"end":2022.965,"sentiment":"neutral","sentiment_score":0.09984205663204192},{"text":"Can you see it?","start":2024.545,"end":2025.42,"sentiment":"neutral","sentiment_score":0.07085432857275009},{"text":"Yeah.","start":2028.62,"end":2028.9401,"sentiment":"neutral","sentiment_score":0.11272351443767548},{"text":"Because unplugged from both ends, that little white SIM cable.","start":2028.9401,"end":2033.02,"sentiment":"neutral","sentiment_score":0.09130190089344978},{"text":"Just make sure it's unplugged.","start":2033.02,"end":2034.3201,"sentiment":"neutral","sentiment_score":0.0801331490278244}],"sentiment":"neutral","sentiment_score":0.08617464949687322,"num_words":21,"start":2022.465,"end":2034.3201},{"sentences":[{"text":"Let me know it's when it's unplugged.","start":2034.54,"end":2036.14,"sentiment":"neutral","sentiment_score":0.07743041430200849},{"text":"Alright?","start":2036.14,"end":2036.64,"sentiment":"neutral","sentiment_score":0.06980180740356445},{"text":"Alright.","start":2040.745,"end":2041.145,"sentiment":"neutral","sentiment_score":0.20029613375663757},{"text":"Now can you plug them back in and make sure they're firmly plugged in, please?","start":2041.145,"end":2046.285,"sentiment":"neutral","sentiment_score":0.1381947949528694},{"text":"No.","start":2055.9202,"end":2056.24,"sentiment":"neutral","sentiment_score":-0.026307297870516777}],"sentiment":"neutral","sentiment_score":0.11434901870787144,"num_words":25,"start":2034.54,"end":2056.24},{"sentences":[{"text":"They only have one position, so make sure it's it's yeah.","start":2056.24,"end":2060.9802,"sentiment":"neutral","sentiment_score":-0.003557209518145431},{"text":"Okay.","start":2070.975,"end":2071.2952,"sentiment":"neutral","sentiment_score":0.009685114957392216},{"text":"One second.","start":2071.2952,"end":2071.955,"sentiment":"neutral","sentiment_score":0.0005720136687159538},{"text":"So what do you see on the router now?","start":2079.935,"end":2082.0352,"sentiment":"neutral","sentiment_score":0.008065645686454244},{"text":"That's green.","start":2086.93,"end":2087.6501,"sentiment":"neutral","sentiment_score":0.013798685278743505}],"sentiment":"neutral","sentiment_score":0.002875520773231983,"num_words":25,"start":2056.24,"end":2087.6501},{"sentences":[{"text":"Yeah?","start":2087.6501,"end":2088.1501,"sentiment":"neutral","sentiment_score":0.021146314218640327},{"text":"Alright.","start":2094.29,"end":2094.79,"sentiment":"neutral","sentiment_score":0.023610543459653854},{"text":"So now what color is the power light?","start":2094.93,"end":2097.75,"sentiment":"neutral","sentiment_score":-0.0006714066257700324},{"text":"And the little black?","start":2098.85,"end":2099.775,"sentiment":"neutral","sentiment_score":-0.01427852944470942},{"text":"And one of them is flashing.","start":2104.335,"end":2105.635,"sentiment":"neutral","sentiment_score":-0.04758089936027924}],"sentiment":"neutral","sentiment_score":-0.015160695463418961,"num_words":20,"start":2087.6501,"end":2105.635},{"sentences":[{"text":"Right?","start":2105.6948,"end":2106.1948,"sentiment":"neutral","sentiment_score":-0.02254732884466648},{"text":"Is it flashing fast, slow, or just a constant flash?","start":2111.4548,"end":2115.12,"sentiment":"neutral","sentiment_score":-0.06794063560664654},{"text":"Yeah.","start":2120.4802,"end":2120.6401,"sentiment":"neutral","sentiment_score":-0.13216745853424072},{"text":"I'm still not seeing anything from my 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it.","start":2131.845,"end":2134.965,"sentiment":"neutral","sentiment_score":-0.0009510210715234279},{"text":"Right?","start":2134.965,"end":2135.465,"sentiment":"neutral","sentiment_score":0.028530871495604515}],"sentiment":"neutral","sentiment_score":-0.026058532539065236,"num_words":27,"start":2123.6,"end":2135.465},{"sentences":[{"text":"Yeah.","start":2136.645,"end":2136.885,"sentiment":"neutral","sentiment_score":0.052276819944381714},{"text":"Just pull that out and just leave it out just leave it out for ten seconds and then put it back in.","start":2136.885,"end":2141.925,"sentiment":"neutral","sentiment_score":-0.018182818608527832},{"text":"All the lights will go off.","start":2141.925,"end":2143.29,"sentiment":"neutral","sentiment_score":-0.07413153847058614},{"text":"Alright.","start":2145.85,"end":2146.17,"sentiment":"neutral","sentiment_score":0.10676561295986176},{"text":"Just leave it out for about ten seconds.","start":2146.17,"end":2148.43,"sentiment":"neutral","sentiment_score":0.02375410869717598}],"sentiment":"neutral","sentiment_score":-0.013045682571828365,"num_words":38,"start":2136.645,"end":2148.43},{"sentences":[{"text":"3456789, 6.","start":2151.21,"end":2160.7952,"sentiment":"neutral","sentiment_score":-0.030664277961477637},{"text":"No.","start":2161.975,"end":2162.215,"sentiment":"neutral","sentiment_score":-0.27040743827819824},{"text":"No.","start":2162.215,"end":2162.375,"sentiment":"neutral","sentiment_score":-0.294447660446167},{"text":"No.","start":2162.375,"end":2162.615,"sentiment":"neutral","sentiment_score":-0.32254868745803833},{"text":"No.","start":2162.615,"end":2162.7751,"sentiment":"negative","sentiment_score":-0.3455292880535126}],"sentiment":"neutral","sentiment_score":-0.21571027169314524,"num_words":6,"start":2151.21,"end":2162.7751},{"sentences":[{"text":"I'm about to reset that.","start":2162.7751,"end":2164.2952,"sentiment":"neutral","sentiment_score":-0.28864967823028564},{"text":"Alright.","start":2164.2952,"end":2164.5352,"sentiment":"neutral","sentiment_score":0.05845167487859726},{"text":"Just put it back in.","start":2164.5352,"end":2165.7551,"sentiment":"neutral","sentiment_score":0.04968642964959145},{"text":"And let me know when the lights are all flashing or all on.","start":2169.575,"end":2172.5352,"sentiment":"neutral","sentiment_score":0.023330837631454833},{"text":"There should be two solid, one flashing.","start":2172.5352,"end":2174.16,"sentiment":"neutral","sentiment_score":0.042238944343158176}],"sentiment":"neutral","sentiment_score":-0.017335195755285603,"num_words":31,"start":2162.7751,"end":2174.16},{"sentences":[{"text":"Which one?","start":2188.7998,"end":2189.505,"sentiment":"neutral","sentiment_score":-0.017021351493895054},{"text":"The one in the in the middle of that red should be should come green.","start":2197.6648,"end":2201.045,"sentiment":"neutral","sentiment_score":0.014808199927210807},{"text":"Okay.","start":2207.3398,"end":2207.8398,"sentiment":"neutral","sentiment_score":-0.005016528069972992},{"text":"And what the hell, man?","start":2210.46,"end":2212.14,"sentiment":"neutral","sentiment_score":-0.18779439330101014},{"text":"Why am I saying this?","start":2212.14,"end":2215.3599,"sentiment":"negative","sentiment_score":-0.4254635632038116}],"sentiment":"neutral","sentiment_score":-0.10297235766691822,"num_words":28,"start":2188.7998,"end":2215.3599},{"sentences":[{"text":"I'm just just resetting it from my end.","start":2215.42,"end":2219.455,"sentiment":"neutral","sentiment_score":-0.23239286430180073},{"text":"Okay.","start":2226.555,"end":2226.955,"sentiment":"neutral","sentiment_score":0.004118293523788452},{"text":"So can we go back to the router, p p p o n, just double check the username and password again, please?","start":2226.955,"end":2232.33,"sentiment":"neutral","sentiment_score":0.017125125297091225},{"text":"Okay.","start":2234.49,"end":2234.97,"sentiment":"neutral","sentiment_score":0.028433039784431458},{"text":"So and it must be probably something from Linham Network's back end that they can fix up online.","start":2234.97,"end":2245.6301,"sentiment":"neutral","sentiment_score":-0.11610742906729381}],"sentiment":"neutral","sentiment_score":-0.07079545095562935,"num_words":50,"start":2215.42,"end":2245.6301},{"sentences":[{"text":"Otherwise, we'll be getting different types of errors.","start":2246.4102,"end":2250.965,"sentiment":"neutral","sentiment_score":-0.25660812109708786},{"text":"Yeah.","start":2256.945,"end":2257.105,"sentiment":"neutral","sentiment_score":0.017601214349269867},{"text":"I want you to log back into the router and just show me the triple POE settings, please.","start":2257.105,"end":2261.925,"sentiment":"neutral","sentiment_score":0.046912819871471986},{"text":"Yeah.","start":2280.495,"end":2280.655,"sentiment":"neutral","sentiment_score":0.06985630095005035},{"text":"Because I can see the three little lights are green.","start":2280.655,"end":2283.155,"sentiment":"neutral","sentiment_score":0.07336507625877857}],"sentiment":"neutral","sentiment_score":-0.010192787715871083,"num_words":38,"start":2246.4102,"end":2283.155},{"sentences":[{"text":"That should be bloody working, man.","start":2284.575,"end":2286.095,"sentiment":"neutral","sentiment_score":0.06403966744740804},{"text":"What the hell?","start":2286.095,"end":2286.915,"sentiment":"neutral","sentiment_score":-0.08531412606438},{"text":"Alright.","start":2345.53,"end":2345.77,"sentiment":"neutral","sentiment_score":0.025070667266845703},{"text":"I'm just gonna get my tech team to raise this issue with Linham Networks and just leave everything as it is connected, and you will be advised when it's all fixed.","start":2345.77,"end":2358.8901,"sentiment":"neutral","sentiment_score":-0.03324049648137823},{"text":"Because I think it's just a back end issue that they need to make sure that it's set up properly from their back end.","start":2358.8901,"end":2366.7852,"sentiment":"neutral","sentiment_score":-0.13105378796656927}],"sentiment":"neutral","sentiment_score":-0.06188276935941898,"num_words":65,"start":2284.575,"end":2366.7852},{"sentences":[{"text":"So from our back end, that's all done.","start":2367.0051,"end":2368.945,"sentiment":"neutral","sentiment_score":-0.024983503855764866},{"text":"But from their back end, it's it's showing that there's no no activity.","start":2369.8052,"end":2375.105,"sentiment":"neutral","sentiment_score":-0.21447047132712144},{"text":"So if there's no activity, there's gotta be something wrong from their end.","start":2375.4202,"end":2380.6401,"sentiment":"neutral","sentiment_score":-0.31235751853539395},{"text":"So leave that with us, and I'll get back to I'll get Lorraine to get back to you as soon as possible.","start":2381.1,"end":2389.095,"sentiment":"neutral","sentiment_score":-0.04774928014640781},{"text":"Hello?","start":2392.855,"end":2393.355,"sentiment":"neutral","sentiment_score":-0.002205575816333294}],"sentiment":"neutral","sentiment_score":-0.14212844979116007,"num_words":57,"start":2367.0051,"end":2393.355},{"sentences":[{"text":"Hello?","start":2398.055,"end":2398.555,"sentiment":"neutral","sentiment_score":-0.0014382819645106792},{"text":"Hello?","start":2398.615,"end":2399.115,"sentiment":"neutral","sentiment_score":0.00023153983056545255},{"text":"Yeah.","start":2403.9502,"end":2404.11,"sentiment":"neutral","sentiment_score":0.020218532532453537},{"text":"Now I've got the photos.","start":2404.11,"end":2405.2302,"sentiment":"neutral","sentiment_score":0.01368246115744114},{"text":"I just need the other photos, the triple POE one.","start":2405.2302,"end":2408.1301,"sentiment":"neutral","sentiment_score":-0.005285398755222559}],"sentiment":"neutral","sentiment_score":0.0019205615907493564,"num_words":18,"start":2398.055,"end":2408.1301},{"sentences":[{"text":"I haven't looked up.","start":2414.1902,"end":2415.33,"sentiment":"neutral","sentiment_score":-0.01657937280833721},{"text":"No.","start":2418.4302,"end":2418.6702,"sentiment":"neutral","sentiment_score":-0.10891234874725342},{"text":"That's alright.","start":2418.6702,"end":2419.2302,"sentiment":"neutral","sentiment_score":-0.062108492478728294},{"text":"No worries.","start":2419.2302,"end":2419.725,"sentiment":"neutral","sentiment_score":0.00004902854561805725},{"text":"So I'll I'll have to get Moraine to log a phone with the soup with the Linux networks and find out what's happening then.","start":2420.365,"end":2430.225,"sentiment":"neutral","sentiment_score":-0.001955730374902487}],"sentiment":"neutral","sentiment_score":-0.010493524146802498,"num_words":33,"start":2414.1902,"end":2430.225},{"sentences":[{"text":"To me, what it it's showing me, and I've been doing this for a while now, it's telling me they haven't activated it properly from their end.","start":2430.8452,"end":2440.4,"sentiment":"neutral","sentiment_score":-0.14017410479761935},{"text":"So just, yeah, just leave everything as it is.","start":2442.38,"end":2444.96,"sentiment":"neutral","sentiment_score":-0.06388108846214083},{"text":"But before we do, just show I just need to double check that the triple PLE is all correctly done.","start":2445.66,"end":2451.7249,"sentiment":"neutral","sentiment_score":-0.11465902402997016},{"text":"Otherwise, if it's not, then they'll get upset with us.","start":2451.7249,"end":2455.025,"sentiment":"neutral","sentiment_score":-0.28858569264411926},{"text":"Yeah.","start":2460.365,"end":2460.865,"sentiment":"neutral","sentiment_score":-0.004211363382637501}],"sentiment":"neutral","sentiment_score":-0.14243103576295857,"num_words":67,"start":2430.8452,"end":2460.865},{"sentences":[{"text":"I haven't got any yet.","start":2462.045,"end":2463.1648,"sentiment":"neutral","sentiment_score":-0.10379865020513535},{"text":"So I'll I'll pass you through to Moraine, and we'll get all this updated.","start":2463.1648,"end":2469.99,"sentiment":"neutral","sentiment_score":0.03337795427069068},{"text":"So probably might happen within the hour.","start":2469.99,"end":2472.23,"sentiment":"neutral","sentiment_score":-0.005010805491890226},{"text":"Okay?","start":2472.23,"end":2472.73,"sentiment":"neutral","sentiment_score":0.01812884211540222},{"text":"Yeah.","start":2476.71,"end":2476.95,"sentiment":"neutral","sentiment_score":0.010097088292241096}],"sentiment":"neutral","sentiment_score":-0.0020911285454141243,"num_words":28,"start":2462.045,"end":2476.95},{"sentences":[{"text":"Yeah.","start":2476.95,"end":2477.19,"sentiment":"neutral","sentiment_score":0.009440435096621512},{"text":"No.","start":2477.19,"end":2477.565,"sentiment":"neutral","sentiment_score":-0.009188976138830183},{"text":"You've done everything properly, so everything's run properly.","start":2477.7249,"end":2479.9648,"sentiment":"neutral","sentiment_score":0.12273735459893942},{"text":"I'll just wait for those other photos to come through, confirm it, and we'll get all that settled for you as soon as possible.","start":2479.9648,"end":2485.825,"sentiment":"neutral","sentiment_score":0.059509745022902884},{"text":"Okay.","start":2487.645,"end":2488.145,"sentiment":"positive","sentiment_score":0.37626898288726807}],"sentiment":"neutral","sentiment_score":0.07961866169103554,"num_words":35,"start":2476.95,"end":2488.145},{"sentences":[{"text":"No worries, mate.","start":2488.685,"end":2489.4849,"sentiment":"neutral","sentiment_score":0.155368040005366},{"text":"Anything else?","start":2489.4849,"end":2490.12,"sentiment":"neutral","sentiment_score":0.05859985016286373},{"text":"Yeah.","start":2493.56,"end":2493.7202,"sentiment":"neutral","sentiment_score":0.017327215522527695},{"text":"Yeah.","start":2493.7202,"end":2493.9602,"sentiment":"neutral","sentiment_score":0.007542497478425503},{"text":"Yeah.","start":2493.9602,"end":2494.4602,"sentiment":"neutral","sentiment_score":0.01615312322974205}],"sentiment":"neutral","sentiment_score":0.07804083207156509,"num_words":8,"start":2488.685,"end":2494.4602},{"sentences":[{"text":"Totally understand, mate.","start":2496.52,"end":2497.9802,"sentiment":"neutral","sentiment_score":0.2404211014509201},{"text":"Alright.","start":2498.4402,"end":2498.9202,"sentiment":"neutral","sentiment_score":0.1942625492811203},{"text":"Leave leave leave that with us, and I'll get Moraine to get in contact with you.","start":2498.9202,"end":2502.7002,"sentiment":"neutral","sentiment_score":0.22529987059533596},{"text":"Have a good day.","start":2504.939,"end":2505.659,"sentiment":"positive","sentiment_score":0.6195810586214066},{"text":"Thank you.","start":2505.659,"end":2506.139,"sentiment":"positive","sentiment_score":0.6643659770488739}],"sentiment":"neutral","sentiment_score":0.32028384506702423,"num_words":26,"start":2496.52,"end":2506.139},{"sentences":[{"text":"Bye.","start":2506.139,"end":2506.639,"sentiment":"neutral","sentiment_score":-0.119087316095829}],"sentiment":"neutral","sentiment_score":-0.119087316095829,"num_words":1,"start":2506.139,"end":2506.639}]}}]},{"alternatives":[{"transcript":"This message has been transcribed. One moment while I notify the caller. Hello? Yes. Hi, Ben. I just I paid for my Internet yesterday to get it activated and everything. It was already activated yesterday, but I still I don't have any Internet until now. So it's been two days. Yeah. It's Jack, j a c k, Curio. No. Yeah. Is this RTL? Yeah. I've got a Linen network here. I found out yesterday. Yeah. They said that it's active and everything, and there was a lady that walked me through everything, all the troubleshooting. I've done everything. And still there is no Internet. WhatsApp. Yeah. I do have WhatsApp. Yeah. Okay. Yes. I do. Yeah. I've already sent the like, all the photos and everything. I've already sent everything. Yeah. I I I emailed them to one lady. Her her name is Lorraine. Yeah. That that's the one. Yeah. Yep. The black one has got three lights on it. Yeah. One of them is flashing. Yeah. It's got three. Yeah. What do you mean by Internet port? Sorry. Oh, it's got only one. Yep. It's plugged into the rotor. The back is called Wayne, w a f. F. Yep. The the w a w a Yep. That's what I plugged it in into the w a. And the last The address is 9 Slash Belinda Place. Yep. That's right. Yeah. The backlight at the W A M is actually flashing. Green flashing. Yep. Yep. Yeah. No. It should work because I've already done my research and everything, and I've already told Lorraine. She said it shouldn't be it's a brand new router. Yeah? I just bought it. Yeah. It's a Wi Fi six. Yep. It's called the Mercury. You can search a yep. Yeah. It does. Yeah. I've already sent a photo of that as well. I do have a computer desktop. The username and password for what? Sorry. For the rep Yep. Yeah. Sure. Sure. So I did that everything on my phone. I'll I'll send you Yeah. Yeah. Because the signal is not very good with my PC. That's all. Like, that's it. If you want, could you call me on WhatsApp by interest? I could tell you. Oh, okay. Yeah. Because the the thing is I have to sign up with the hotspot because I don't have Internet. Oh, okay. Yep. Sure, sir. Oh. Oh, okay. Okay. So I'm just logging in through the Wi Fi. Alright. Now it's logged in. So yeah. I usually it's 19 something. I have to go. 19. Yeah. One nine one nine two. 192816. Yep. It's asking me for the password. Local password. Yep. I I've I've already changed my password yesterday. Yep. So it's logged logged in now. Yep. And where did where exactly you want me to go? Yeah. Sure. Sure. I can send you a quote. Did you send me a message on your WhatsApp? Or I replied. Hi. I didn't reply. And you must have said it to me else. Yeah. I I don't have to oh, my god. No. No. You're alright. Yeah. Oh, perfect. I've received it. Yeah. Okay. And your furnace? Yeah. Did you receive it? I think the the Internet heat. Because I'm using my four g, but it's it's pretty shit here. It it I'm with Optus. It's it's pretty yeah. It's it's loading now. But yeah. Oh, my god. No worries. Yep. Yeah. I'm I'm I'm trying to switch the cables as well on the on on that. The tape? Yep. Internet tab. Yep. Okay. Yep. It it shows the the p p triple p o e, and then it shows the logins. Yeah. Yeah. Sure. I'll do that. Oh, it's just loading now. It's a bit slow. I should probably change my network. I don't know which one should I go. Maybe Telstra or something. Because the network is a bit Oh, okay. Yeah. Good idea. I've got there, like, a prepaid plan. So Yeah. It cost me around 40 is is 35, something like that. $35 per month. I don't need that. They give me around 40 gigabytes. I I tried to put it manually, and I copy and paste it as well. I did that. Yeah. And I tried to do it manually as well. Maybe I should try yeah. I yeah. Yep. Okay. Yep. Alright. Oh, okay. So do you want me to press it now? Yep. 123456, 510111213192021. 30. Yep. Yep. Now I've pressed that for thirty seconds. Okay. Yep. It's actually it was flashing, and then now it's turned into, like, orange color. Yep. Okay. Yeah. Tap the dinner. I'll probably have to wait a little bit until it loads. Yep. It has Mercury c. There is two of them. There is Mercury's five g, and there is the Mercury's one nine d. Five g one? Okay. Alright. Connect. It's asking me for the password. The the password is the the the ones at the back of the router. Yeah? Gonna take a photo of that. Yep. So it's connecting. Yep. Connected. Now it's asking me for a new password. Create administrative so any password. Yeah? Yep. Let's get started. Now I've got the it says region Germany or universal universal home zone. I'm just Next. Now here it says select connection type. I'll just put the PPPOE. Yep. Yep. And then next and then username and password. So you want me to type it in or just copy and paste it? Yeah. The thing is I'm yeah. The thing is I'm using the desktop, and you send it on my on my WhatsApp, sir. I do, but I don't think it's connected because there's no Internet at the moment. Oh, yeah. There's there's no connection Internet connection. Yeah. I can do that, but I'm good. Okay. But I I will have to disconnect the Wi Fi. Alright. I'll I'll I'll just connect it through the hotspot. K. Yep. Now it's connected. Okay. Yep. It's now it's loaded. Perfect. I've got everything. I'm gonna go back and connect to the alright. Connect. Yep. It's connected to August. It's asking me for the username and password now. I'll just copy. Yeah. So it was the the page was already opened. Yep. It just says next. Yeah. It says yep. And you There's a it says special ISP settings. Retrieve settings from just say next. Label there is it says personal wireless settings, and this says personal personalize your wireless network name and password. Hello? So the the one two point four g h zed, it's already enabled. So do you want me to do that, or there's another option here to Smart Connect as well? Oh, okay. Alright. I'll I'll just put in a a a name. And then PCDNet and then just put the password same. Alright. So Okay. So just say I've already put in the network name and the password. I'm just gonna say next. Here it says wireless settings has been changed. Please reconnect to the router to continue the setup. It says yeah. Yep. So connected. There is an option here. It says connected. I'll press that. Now it's kinda loading, testing the Internet connection. It may take several seconds. Please wait. I'll send you a photo of the It's loading. The little black box. Yeah. I've sent you another photo of the the black box. So now it says here no connect no Internet connection. It's set up to fix this. Yeah. Oh, okay. Yep. Oh, okay. Yep. Yep. I see them. Yep. I've sent you some photos now. Cables here. What are you here? Yeah. It's the the photo is still loading. Yep. Yep. You mean the green one? The one in the green? Or Yep. Okay. Let's see if I can pull it out. Okay. So I've take I've yep. I've listed the whole box out, and then I've taken the the cable out. There there is one light red. It says the yeah. The OmniTender photo? Okay. So the two white cables or Okay. So you want me to take both white cables from the black box. Yeah? Okay. Yep. Yep. I did that. Yep. Yep. Yeah. Yeah. I I can see it. Yep. Yes, sir. It's already unplugged, the the one with the green tip on it. Yep. Okay. Yep. Yep. Yep. So now they're flashing. It used to be red. Now, one one once I plugged it in, now it's it's going green and flashing. On the there's only one green light. Is it? Yes. It's a green. I'll send you a photo if you want. There's there's three green lights on it. Yeah. One of them is kind of flashing here a little bit. Yeah. Just just the slow just kind of slow flashing. Okay. The whole thing, like, from the power? Yep. Yep. Yeah. All the lots went off now. Mhmm. There is a there is a reset as well on it here. On the black box, the little alright. Yep. So there's one green light flashing now. There's one red in the middle. There's there's another one. I think they just give it some yep. Now it's came green. Now they're all green. Yep. Sure. So back to the setup or what do you want me to do? Settings. I've just put the I'm just gonna take a photo of the logins as well. I'll take a photo of this as well. Yeah. Connection test. Okay. Hello? Yep. I've sent you the photos there of what's happening. Yeah. The triple PO The triple POE, I just sent you that. I've sent you, like, four photos. Yeah. It's just loading because it's a bit too slightly. Yeah. Yep. Yep. Oh, okay. Yeah. 100%. So I've sent you everything, all the the triple POE and all the stuff that I've done. So it's just loading at the moment. Oh, okay. Yeah. That'll be good. I really need the Internet ASAP, please. Alright. Perfect. Thanks, man. Appreciate it. Oh, no. No. I just want the Internet, man. I just gotta do some work. That's why I'm I'm working. That's why. Yeah. Yeah. She's fine. Thank you. Alright. Thanks. Bye bye. 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message has been transcribed. One moment while I notify the caller. Hello? Yes. Hi, Ben.\n\nI just I paid for my Internet yesterday to get it activated and everything. It was already activated yesterday, but I still I don't have any Internet until now. So it's been two days. Yeah. It's Jack, j a c k, Curio.\n\nNo. Yeah. Is this RTL? Yeah. I've got a Linen network here.\n\nI found out yesterday. Yeah. They said that it's active and everything, and there was a lady that walked me through everything, all the troubleshooting. I've done everything. And still there is no Internet.\n\nWhatsApp. Yeah. I do have WhatsApp. Yeah. Okay.\n\nYes. I do. Yeah. I've already sent the like, all the photos and everything. I've already sent everything.\n\nYeah. I I I emailed them to one lady. Her her name is Lorraine. Yeah. That that's the one.\n\nYeah. Yep. The black one has got three lights on it. Yeah. One of them is flashing.\n\nYeah. It's got three. Yeah. What do you mean by Internet port? Sorry.\n\nOh, it's got only one. Yep. It's plugged into the rotor. The back is called Wayne, w a f. F.\n\nYep. The the w a w a Yep. That's what I plugged it in into the w a. And the last The address is 9 Slash Belinda Place. Yep.\n\nThat's right. Yeah. The backlight at the W A M is actually flashing. Green flashing. Yep.\n\nYep. Yeah. No. It should work because I've already done my research and everything, and I've already told Lorraine. She said it shouldn't be it's a brand new router.\n\nYeah? I just bought it. Yeah. It's a Wi Fi six. Yep.\n\nIt's called the Mercury. You can search a yep. Yeah. It does. Yeah.\n\nI've already sent a photo of that as well. I do have a computer desktop. The username and password for what? Sorry. For the rep Yep.\n\nYeah. Sure. Sure. So I did that everything on my phone. I'll I'll send you Yeah.\n\nYeah. Because the signal is not very good with my PC. That's all. Like, that's it. If you want, could you call me on WhatsApp by interest?\n\nI could tell you. Oh, okay. Yeah. Because the the thing is I have to sign up with the hotspot because I don't have Internet. Oh, okay.\n\nYep. Sure, sir. Oh. Oh, okay. Okay.\n\nSo I'm just logging in through the Wi Fi. Alright. Now it's logged in. So yeah. I usually it's 19 something.\n\nI have to go. 19. Yeah. One nine one nine two. 192816.\n\nYep. It's asking me for the password. Local password. Yep. I I've I've already changed my password yesterday.\n\nYep. So it's logged logged in now. Yep. And where did where exactly you want me to go? Yeah.\n\nSure. Sure. I can send you a quote. Did you send me a message on your WhatsApp? Or I replied.\n\nHi. I didn't reply. And you must have said it to me else. Yeah. I I don't have to oh, my god.\n\nNo. No. You're alright. Yeah. Oh, perfect.\n\nI've received it. Yeah. Okay. And your furnace? Yeah.\n\nDid you receive it? I think the the Internet heat. Because I'm using my four g, but it's it's pretty shit here. It it I'm with Optus. It's it's pretty yeah.\n\nIt's it's loading now. But yeah. Oh, my god. No worries. Yep.\n\nYeah. I'm I'm I'm trying to switch the cables as well on the on on that. The tape? Yep. Internet tab.\n\nYep. Okay. Yep. It it shows the the p p triple p o e, and then it shows the logins. Yeah.\n\nYeah. Sure. I'll do that. Oh, it's just loading now. It's a bit slow.\n\nI should probably change my network. I don't know which one should I go. Maybe Telstra or something. Because the network is a bit Oh, okay. Yeah.\n\nGood idea. I've got there, like, a prepaid plan. So Yeah. It cost me around 40 is is 35, something like that. $35 per month.\n\nI don't need that. They give me around 40 gigabytes. I I tried to put it manually, and I copy and paste it as well. I did that. Yeah.\n\nAnd I tried to do it manually as well. Maybe I should try yeah. I yeah. Yep. Okay.\n\nYep. Alright. Oh, okay. So do you want me to press it now? Yep.\n\n123456, 510111213192021. 30. Yep. Yep. Now I've pressed that for thirty seconds.\n\nOkay. Yep. It's actually it was flashing, and then now it's turned into, like, orange color. Yep. Okay.\n\nYeah. Tap the dinner. I'll probably have to wait a little bit until it loads. Yep. It has Mercury c.\n\nThere is two of them. There is Mercury's five g, and there is the Mercury's one nine d. Five g one? Okay. Alright.\n\nConnect. It's asking me for the password. The the password is the the the ones at the back of the router. Yeah? Gonna take a photo of that.\n\nYep. So it's connecting. Yep. Connected. Now it's asking me for a new password.\n\nCreate administrative so any password. Yeah? Yep. Let's get started. Now I've got the it says region Germany or universal universal home zone.\n\nI'm just Next. Now here it says select connection type. I'll just put the PPPOE. Yep. Yep.\n\nAnd then next and then username and password. So you want me to type it in or just copy and paste it? Yeah. The thing is I'm yeah. The thing is I'm using the desktop, and you send it on my on my WhatsApp, sir.\n\nI do, but I don't think it's connected because there's no Internet at the moment. Oh, yeah. There's there's no connection Internet connection. Yeah. I can do that, but I'm good.\n\nOkay. But I I will have to disconnect the Wi Fi. Alright. I'll I'll I'll just connect it through the hotspot. K.\n\nYep. Now it's connected. Okay. Yep. It's now it's loaded.\n\nPerfect. I've got everything. I'm gonna go back and connect to the alright. Connect. Yep.\n\nIt's connected to August. It's asking me for the username and password now. I'll just copy. Yeah. So it was the the page was already opened.\n\nYep. It just says next. Yeah. It says yep. And you There's a it says special ISP settings.\n\nRetrieve settings from just say next. Label there is it says personal wireless settings, and this says personal personalize your wireless network name and password. Hello? So the the one two point four g h zed, it's already enabled. So do you want me to do that, or there's another option here to Smart Connect as well?\n\nOh, okay. Alright. I'll I'll just put in a a a name. And then PCDNet and then just put the password same. Alright.\n\nSo Okay. So just say I've already put in the network name and the password. I'm just gonna say next. Here it says wireless settings has been changed. Please reconnect to the router to continue the setup.\n\nIt says yeah. Yep. So connected. There is an option here. It says connected.\n\nI'll press that. Now it's kinda loading, testing the Internet connection. It may take several seconds. Please wait. I'll send you a photo of the It's loading.\n\nThe little black box. Yeah. I've sent you another photo of the the black box. So now it says here no connect no Internet connection. It's set up to fix this.\n\nYeah. Oh, okay. Yep. Oh, okay. Yep.\n\nYep. I see them. Yep. I've sent you some photos now. Cables here.\n\nWhat are you here? Yeah. It's the the photo is still loading. Yep. Yep.\n\nYou mean the green one? The one in the green? Or Yep. Okay. Let's see if I can pull it out.\n\nOkay. So I've take I've yep. I've listed the whole box out, and then I've taken the the cable out. There there is one light red. It says the yeah.\n\nThe OmniTender photo? Okay. So the two white cables or Okay. So you want me to take both white cables from the black box. Yeah?\n\nOkay. Yep. Yep. I did that. Yep.\n\nYep. Yeah. Yeah. I I can see it. Yep.\n\nYes, sir. It's already unplugged, the the one with the green tip on it. Yep. Okay. Yep.\n\nYep. Yep. So now they're flashing. It used to be red. Now, one one once I plugged it in, now it's it's going green and flashing.\n\nOn the there's only one green light. Is it? Yes. It's a green. I'll send you a photo if you want.\n\nThere's there's three green lights on it. Yeah. One of them is kind of flashing here a little bit. Yeah. Just just the slow just kind of slow flashing.\n\nOkay. The whole thing, like, from the power? Yep. Yep. Yeah.\n\nAll the lots went off now. Mhmm. There is a there is a reset as well on it here. On the black box, the little alright. Yep.\n\nSo there's one green light flashing now. There's one red in the middle. There's there's another one. I think they just give it some yep. Now it's came green.\n\nNow they're all green. Yep. Sure. So back to the setup or what do you want me to do? Settings.\n\nI've just put the I'm just gonna take a photo of the logins as well. I'll take a photo of this as well. Yeah. Connection test. Okay.\n\nHello? Yep. I've sent you the photos there of what's happening. Yeah. The triple PO The triple POE, I just sent you that.\n\nI've sent you, like, four photos. Yeah. It's just loading because it's a bit too slightly. Yeah. Yep.\n\nYep. Oh, okay. Yeah. 100%. So I've sent you everything, all the the triple POE and all the stuff that I've done.\n\nSo it's just loading at the moment. Oh, okay. Yeah. That'll be good. I really need the Internet ASAP, please.\n\nAlright. Perfect. Thanks, man. Appreciate it. Oh, no.\n\nNo. I just want the Internet, man. I just gotta do some work. That's why I'm I'm working. That's why.\n\nYeah. Yeah. She's fine. Thank you. Alright.\n\nThanks. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"This message has been transcribed.","start":2.0,"end":3.54,"sentiment":"neutral","sentiment_score":0.05571077316999436},{"text":"One moment while I notify the caller.","start":3.84,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.03973566687532833},{"text":"Hello?","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.03179159760475159},{"text":"Yes.","start":13.215,"end":13.535,"sentiment":"neutral","sentiment_score":0.09035208821296692},{"text":"Hi, Ben.","start":13.535,"end":14.275001,"sentiment":"neutral","sentiment_score":0.117546234279871}],"sentiment":"neutral","sentiment_score":0.05712123052217066,"num_words":16,"start":2.0,"end":14.275001},{"sentences":[{"text":"I just I paid for my Internet yesterday to get it activated and everything.","start":14.575001,"end":19.795,"sentiment":"neutral","sentiment_score":0.09105824226779598},{"text":"It was already activated yesterday, but I still I don't have any Internet until now.","start":20.895,"end":25.314999,"sentiment":"neutral","sentiment_score":-0.27497084736824035},{"text":"So it's been two days.","start":26.029999,"end":27.33,"sentiment":"neutral","sentiment_score":-0.19679459631443025},{"text":"Yeah.","start":28.91,"end":29.15,"sentiment":"neutral","sentiment_score":0.01668223738670349},{"text":"It's Jack, j a c k, Curio.","start":29.15,"end":32.53,"sentiment":"neutral","sentiment_score":0.01288806094921061}],"sentiment":"neutral","sentiment_score":-0.08873384848370083,"num_words":42,"start":14.575001,"end":32.53},{"sentences":[{"text":"No.","start":43.574997,"end":44.074997,"sentiment":"neutral","sentiment_score":-0.05166611820459366},{"text":"Yeah.","start":44.695,"end":45.195,"sentiment":"neutral","sentiment_score":-0.01929609850049019},{"text":"Is this RTL?","start":46.215,"end":47.274998,"sentiment":"neutral","sentiment_score":-0.012509580701589584},{"text":"Yeah.","start":53.335,"end":53.655,"sentiment":"neutral","sentiment_score":0.04182334989309311},{"text":"I've got a Linen network here.","start":53.655,"end":55.594997,"sentiment":"neutral","sentiment_score":0.0405945951739947}],"sentiment":"neutral","sentiment_score":0.014741663510600725,"num_words":12,"start":43.574997,"end":55.594997},{"sentences":[{"text":"I found out yesterday.","start":83.27,"end":84.409996,"sentiment":"neutral","sentiment_score":-0.01093902625143528},{"text":"Yeah.","start":90.71,"end":91.03,"sentiment":"neutral","sentiment_score":0.013205643743276596},{"text":"They said that it's active and everything, and there was a lady that walked me through everything, all the troubleshooting.","start":91.03,"end":96.284996,"sentiment":"neutral","sentiment_score":-0.025834938604384662},{"text":"I've done 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everything.","start":127.305,"end":128.445,"sentiment":"neutral","sentiment_score":0.006560282490681857}],"sentiment":"neutral","sentiment_score":0.015116187472206851,"num_words":18,"start":120.46999,"end":128.445},{"sentences":[{"text":"Yeah.","start":134.825,"end":135.325,"sentiment":"neutral","sentiment_score":0.02247660420835018},{"text":"I I I emailed them to one lady.","start":144.31,"end":147.93,"sentiment":"neutral","sentiment_score":0.0023489629384130235},{"text":"Her her name is Lorraine.","start":148.06999,"end":152.205,"sentiment":"neutral","sentiment_score":0.011841178685426713},{"text":"Yeah.","start":152.205,"end":152.44499,"sentiment":"neutral","sentiment_score":0.04857095330953598},{"text":"That that's the 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one.","start":198.96,"end":200.74,"sentiment":"neutral","sentiment_score":-0.0579552985727787},{"text":"Yep.","start":204.8,"end":205.035,"sentiment":"neutral","sentiment_score":0.003810836700722575},{"text":"It's plugged into the rotor.","start":207.675,"end":209.455,"sentiment":"neutral","sentiment_score":-0.0007968257181346416},{"text":"The back is called Wayne, w a f.","start":213.27501,"end":216.095,"sentiment":"neutral","sentiment_score":0.007013800670392811},{"text":"F.","start":219.12,"end":219.62,"sentiment":"neutral","sentiment_score":-0.0005312301218509674}],"sentiment":"neutral","sentiment_score":-0.01171853047562763,"num_words":20,"start":198.96,"end":219.62},{"sentences":[{"text":"Yep.","start":220.31999,"end":220.79999,"sentiment":"neutral","sentiment_score":0.02060413360595703},{"text":"The the w a w a Yep.","start":220.79999,"end":224.01999,"sentiment":"neutral","sentiment_score":0.008865846187940665},{"text":"That's what I plugged it in into the w a.","start":226.87999,"end":229.62,"sentiment":"neutral","sentiment_score":0.017552244872786105},{"text":"And the last The address is 9 Slash Belinda Place.","start":239.075,"end":248.79,"sentiment":"neutral","sentiment_score":0.008577577024698257},{"text":"Yep.","start":253.32999,"end":253.81,"sentiment":"neutral","sentiment_score":0.07618088275194168}],"sentiment":"neutral","sentiment_score":0.014487729608563,"num_words":29,"start":220.31999,"end":253.81},{"sentences":[{"text":"That's right.","start":253.81,"end":254.54999,"sentiment":"neutral","sentiment_score":0.12430898100137713},{"text":"Yeah.","start":269.375,"end":269.61502,"sentiment":"neutral","sentiment_score":-0.006741242483258247},{"text":"The backlight at the W A M is actually flashing.","start":269.61502,"end":273.23502,"sentiment":"neutral","sentiment_score":-0.11048307344317436},{"text":"Green flashing.","start":274.015,"end":274.995,"sentiment":"neutral","sentiment_score":-0.022869495674967766},{"text":"Yep.","start":305.675,"end":306.03,"sentiment":"neutral","sentiment_score":-0.06443601101636887}],"sentiment":"neutral","sentiment_score":-0.0608205635799095,"num_words":16,"start":253.81,"end":306.03},{"sentences":[{"text":"Yep.","start":311.38998,"end":311.88998,"sentiment":"neutral","sentiment_score":0.027497312054038048},{"text":"Yeah.","start":325.655,"end":326.155,"sentiment":"neutral","sentiment_score":0.014590006321668623},{"text":"No.","start":326.855,"end":327.095,"sentiment":"neutral","sentiment_score":-0.04497421160340309},{"text":"It should work because I've already done my research and everything, and I've already told Lorraine.","start":327.095,"end":331.335,"sentiment":"neutral","sentiment_score":0.05690790340304375},{"text":"She said it shouldn't be it's a brand new 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Mercury.","start":339.49,"end":340.71,"sentiment":"neutral","sentiment_score":0.07628616131842136},{"text":"You can search a yep.","start":340.85,"end":347.83,"sentiment":"neutral","sentiment_score":0.048434847965836525},{"text":"Yeah.","start":351.54498,"end":351.785,"sentiment":"neutral","sentiment_score":0.131932333111763},{"text":"It does.","start":351.785,"end":352.185,"sentiment":"neutral","sentiment_score":0.12939971312880516},{"text":"Yeah.","start":352.185,"end":352.345,"sentiment":"neutral","sentiment_score":0.07728593796491623}],"sentiment":"neutral","sentiment_score":0.07810281403362751,"num_words":13,"start":339.49,"end":352.345},{"sentences":[{"text":"I've already sent a photo of that as well.","start":352.345,"end":354.345,"sentiment":"neutral","sentiment_score":0.08002912832631005},{"text":"I do have a computer desktop.","start":354.345,"end":359.645,"sentiment":"neutral","sentiment_score":0.016082266656061012},{"text":"The username and password for what?","start":373.0,"end":374.84,"sentiment":"neutral","sentiment_score":0.003759231185540557},{"text":"Sorry.","start":374.84,"end":375.34,"sentiment":"neutral","sentiment_score":-0.03968010097742081},{"text":"For the rep Yep.","start":377.085,"end":381.425,"sentiment":"neutral","sentiment_score":0.0007165884599089622}],"sentiment":"neutral","sentiment_score":0.030865284417254422,"num_words":26,"start":352.345,"end":381.425},{"sentences":[{"text":"Yeah.","start":397.62,"end":398.02,"sentiment":"neutral","sentiment_score":0.08760280162096024},{"text":"Sure.","start":398.02,"end":398.26,"sentiment":"neutral","sentiment_score":0.10816614329814912},{"text":"Sure.","start":398.26,"end":398.5,"sentiment":"neutral","sentiment_score":0.11162589490413666},{"text":"So I did that everything on my phone.","start":398.5,"end":400.68,"sentiment":"neutral","sentiment_score":0.14615239668637514},{"text":"I'll I'll send you Yeah.","start":401.69998,"end":413.635,"sentiment":"neutral","sentiment_score":0.04312541633844376}],"sentiment":"neutral","sentiment_score":0.10576506843790412,"num_words":16,"start":397.62,"end":413.635},{"sentences":[{"text":"Yeah.","start":413.635,"end":414.135,"sentiment":"neutral","sentiment_score":-0.13070496916770935},{"text":"Because the signal is not very good with my PC.","start":414.515,"end":416.995,"sentiment":"negative","sentiment_score":-0.5134221643209458},{"text":"That's all.","start":416.995,"end":417.63,"sentiment":"neutral","sentiment_score":-0.2454528659582138},{"text":"Like, that's it.","start":418.83002,"end":419.81,"sentiment":"neutral","sentiment_score":-0.13151229172945023},{"text":"If you want, could you call me on WhatsApp by interest?","start":434.095,"end":436.655,"sentiment":"neutral","sentiment_score":0.11297058178619905}],"sentiment":"neutral","sentiment_score":-0.18176640073458353,"num_words":27,"start":413.635,"end":436.655},{"sentences":[{"text":"I could tell you.","start":436.655,"end":437.635,"sentiment":"neutral","sentiment_score":0.07730324380099773},{"text":"Oh, okay.","start":441.215,"end":442.035,"sentiment":"neutral","sentiment_score":0.08262846246361732},{"text":"Yeah.","start":442.27,"end":442.77,"sentiment":"neutral","sentiment_score":0.08203989267349243},{"text":"Because the the thing is I have to sign up with the hotspot because I don't have Internet.","start":445.31,"end":449.72998,"sentiment":"neutral","sentiment_score":-0.0290949706816011},{"text":"Oh, okay.","start":460.795,"end":461.435,"sentiment":"neutral","sentiment_score":0.07229874283075333}],"sentiment":"neutral","sentiment_score":0.006570289118422402,"num_words":27,"start":436.655,"end":461.435},{"sentences":[{"text":"Yep.","start":461.435,"end":461.935,"sentiment":"neutral","sentiment_score":0.1755489706993103},{"text":"Sure, 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yeah.","start":500.43,"end":502.77,"sentiment":"neutral","sentiment_score":0.04439022019505501},{"text":"I usually it's 19 something.","start":504.91,"end":507.57,"sentiment":"neutral","sentiment_score":0.0077509557828307155}],"sentiment":"neutral","sentiment_score":0.046940895019187814,"num_words":21,"start":488.945,"end":507.57},{"sentences":[{"text":"I have to go.","start":508.11,"end":508.93,"sentiment":"neutral","sentiment_score":0.003613618900999427},{"text":"19.","start":509.78998,"end":510.61,"sentiment":"neutral","sentiment_score":0.009398020803928375},{"text":"Yeah.","start":517.315,"end":517.795,"sentiment":"neutral","sentiment_score":0.014329550787806513},{"text":"One nine one nine 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it.","start":610.105,"end":610.825,"sentiment":"neutral","sentiment_score":0.2728254695733388},{"text":"Yeah.","start":610.825,"end":611.14496,"sentiment":"neutral","sentiment_score":0.08675617724657059},{"text":"Okay.","start":611.14496,"end":611.64496,"sentiment":"neutral","sentiment_score":0.06077774241566658},{"text":"And your furnace?","start":614.8,"end":615.7,"sentiment":"neutral","sentiment_score":0.021532678976655006},{"text":"Yeah.","start":674.01,"end":674.51,"sentiment":"neutral","sentiment_score":0.01756192557513714}],"sentiment":"neutral","sentiment_score":0.11646336565415065,"num_words":9,"start":610.105,"end":674.51},{"sentences":[{"text":"Did you receive it?","start":676.01,"end":676.97003,"sentiment":"neutral","sentiment_score":0.003660869551822543},{"text":"I think the the Internet heat.","start":676.97003,"end":678.67004,"sentiment":"neutral","sentiment_score":-0.19882777084906897},{"text":"Because I'm using my four g, but it's it's pretty shit here.","start":678.865,"end":682.72504,"sentiment":"neutral","sentiment_score":-0.29036857932806015},{"text":"It it I'm with Optus.","start":685.34503,"end":689.205,"sentiment":"neutral","sentiment_score":-0.0009732055943459276},{"text":"It's it's pretty yeah.","start":692.22504,"end":701.03,"sentiment":"neutral","sentiment_score":-0.023408319422742352}],"sentiment":"neutral","sentiment_score":-0.15358856143504981,"num_words":31,"start":676.01,"end":701.03},{"sentences":[{"text":"It's it's loading now.","start":701.03,"end":702.49,"sentiment":"neutral","sentiment_score":-0.025827350560575724},{"text":"But yeah.","start":702.55,"end":703.21,"sentiment":"neutral","sentiment_score":-0.008318781852722168},{"text":"Oh, my god.","start":705.27,"end":705.83,"sentiment":"neutral","sentiment_score":-0.008740666632850965},{"text":"No 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gigabytes.","start":916.27,"end":917.97003,"sentiment":"neutral","sentiment_score":-0.059529597560564675},{"text":"I I tried to put it manually, and I copy and paste it as well.","start":944.87,"end":948.25,"sentiment":"neutral","sentiment_score":-0.054646717260281245},{"text":"I did that.","start":948.31,"end":949.21,"sentiment":"neutral","sentiment_score":0.043197814375162125},{"text":"Yeah.","start":950.63,"end":951.03,"sentiment":"neutral","sentiment_score":0.029865628108382225}],"sentiment":"neutral","sentiment_score":-0.053583473802126684,"num_words":29,"start":914.67,"end":951.03},{"sentences":[{"text":"And I tried to do it manually as well.","start":951.03,"end":953.21,"sentiment":"neutral","sentiment_score":-0.02229953846997685},{"text":"Maybe I should try yeah.","start":953.51,"end":955.11,"sentiment":"neutral","sentiment_score":-0.05127324312925339},{"text":"I 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one?","start":1137.6499,"end":1138.45,"sentiment":"neutral","sentiment_score":0.011913905541102091},{"text":"Okay.","start":1138.45,"end":1138.95,"sentiment":"neutral","sentiment_score":0.031161289662122726},{"text":"Alright.","start":1140.0499,"end":1140.5499,"sentiment":"neutral","sentiment_score":0.0465812161564827}],"sentiment":"neutral","sentiment_score":0.009938559758112482,"num_words":23,"start":1128.515,"end":1140.5499},{"sentences":[{"text":"Connect.","start":1140.85,"end":1141.35,"sentiment":"neutral","sentiment_score":0.03572198003530502},{"text":"It's asking me for the password.","start":1144.13,"end":1145.59,"sentiment":"neutral","sentiment_score":0.014634323306381702},{"text":"The the password is the the the ones at the back of the router.","start":1148.755,"end":1152.1951,"sentiment":"neutral","sentiment_score":0.016466501967183182},{"text":"Yeah?","start":1152.1951,"end":1152.6951,"sentiment":"neutral","sentiment_score":0.03139630705118179},{"text":"Gonna take a photo of that.","start":1159.715,"end":1161.335,"sentiment":"neutral","sentiment_score":0.052809511621793113}],"sentiment":"neutral","sentiment_score":0.02508258300700358,"num_words":28,"start":1140.85,"end":1161.335},{"sentences":[{"text":"Yep.","start":1221.8099,"end":1222.3099,"sentiment":"neutral","sentiment_score":0.07148800790309906},{"text":"So it's connecting.","start":1222.61,"end":1223.91,"sentiment":"neutral","sentiment_score":0.06635354955991109},{"text":"Yep.","start":1226.37,"end":1226.77,"sentiment":"neutral","sentiment_score":0.06940353661775589},{"text":"Connected.","start":1226.77,"end":1227.25,"sentiment":"neutral","sentiment_score":0.05563192814588547},{"text":"Now it's asking me for a new password.","start":1227.25,"end":1229.27,"sentiment":"neutral","sentiment_score":-0.007872216519899666}],"sentiment":"neutral","sentiment_score":0.023757599227662598,"num_words":14,"start":1221.8099,"end":1229.27},{"sentences":[{"text":"Create administrative so any password.","start":1230.285,"end":1235.245,"sentiment":"neutral","sentiment_score":0.012378416210412978},{"text":"Yeah?","start":1235.245,"end":1235.745,"sentiment":"neutral","sentiment_score":0.02436724305152893},{"text":"Yep.","start":1238.525,"end":1239.025,"sentiment":"neutral","sentiment_score":0.0679844468832016},{"text":"Let's get started.","start":1253.1699,"end":1254.3099,"sentiment":"neutral","sentiment_score":0.05829141288995743},{"text":"Now I've got the it says region Germany or universal universal home zone.","start":1272.8049,"end":1280.47,"sentiment":"neutral","sentiment_score":0.031298379198862955}],"sentiment":"neutral","sentiment_score":0.031999866923560265,"num_words":23,"start":1230.285,"end":1280.47},{"sentences":[{"text":"I'm just Next.","start":1281.65,"end":1296.005,"sentiment":"neutral","sentiment_score":0.02953554131090641},{"text":"Now here it says select connection 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I'm yeah.","start":1317.645,"end":1320.125,"sentiment":"neutral","sentiment_score":0.24369949102401733},{"text":"The thing is I'm using the desktop, and you send it on my on my WhatsApp, sir.","start":1320.125,"end":1325.585,"sentiment":"neutral","sentiment_score":0.008533989264191511}],"sentiment":"neutral","sentiment_score":0.04525249694318821,"num_words":45,"start":1308.47,"end":1325.585},{"sentences":[{"text":"I do, but I don't think it's connected because there's no Internet at the moment.","start":1328.0449,"end":1332.7899,"sentiment":"neutral","sentiment_score":-0.2263536070783933},{"text":"Oh, yeah.","start":1335.6499,"end":1336.37,"sentiment":"neutral","sentiment_score":-0.12023608386516571},{"text":"There's there's no connection Internet connection.","start":1336.37,"end":1338.7899,"sentiment":"neutral","sentiment_score":-0.16968727111816406},{"text":"Yeah.","start":1343.865,"end":1344.185,"sentiment":"neutral","sentiment_score":0.07333625853061676},{"text":"I can do that, but I'm good.","start":1344.185,"end":1346.4451,"sentiment":"neutral","sentiment_score":0.12289301465664591}],"sentiment":"neutral","sentiment_score":-0.12001008191897024,"num_words":31,"start":1328.0449,"end":1346.4451},{"sentences":[{"text":"Okay.","start":1349.7051,"end":1350.185,"sentiment":"neutral","sentiment_score":0.029195372015237808},{"text":"But I I will have to disconnect the Wi Fi.","start":1350.185,"end":1353.0851,"sentiment":"neutral","sentiment_score":-0.01867866814136505},{"text":"Alright.","start":1355.61,"end":1356.09,"sentiment":"neutral","sentiment_score":0.06560816615819931},{"text":"I'll I'll I'll just connect it through the 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password.","start":1608.9299,"end":1620.135,"sentiment":"neutral","sentiment_score":-0.06446641967876961},{"text":"Hello?","start":1636.4801,"end":1636.9801,"sentiment":"neutral","sentiment_score":-0.03688919544219971},{"text":"So the the one two point four g h zed, it's already enabled.","start":1656.645,"end":1661.73,"sentiment":"neutral","sentiment_score":0.08853726346905415},{"text":"So do you want me to do that, or there's another option here to Smart Connect as well?","start":1661.87,"end":1666.6901,"sentiment":"neutral","sentiment_score":0.11482184297508663}],"sentiment":"neutral","sentiment_score":0.02664473571144698,"num_words":57,"start":1591.995,"end":1666.6901},{"sentences":[{"text":"Oh, okay.","start":1671.79,"end":1672.35,"sentiment":"neutral","sentiment_score":0.10452790558338164},{"text":"Alright.","start":1672.35,"end":1672.67,"sentiment":"neutral","sentiment_score":0.13239875435829165},{"text":"I'll I'll just put in a a a name.","start":1672.67,"end":1676.495,"sentiment":"neutral","sentiment_score":0.09596825473838383},{"text":"And then PCDNet and then just put the password same.","start":1676.715,"end":1682.095,"sentiment":"neutral","sentiment_score":0.07713956981897355},{"text":"Alright.","start":1687.1951,"end":1687.595,"sentiment":"neutral","sentiment_score":0.02823290042579174}],"sentiment":"neutral","sentiment_score":0.0871651068167842,"num_words":23,"start":1671.79,"end":1687.595},{"sentences":[{"text":"So Okay.","start":1687.595,"end":1693.71,"sentiment":"neutral","sentiment_score":-0.04234381951391697},{"text":"So just say I've already put in the network name and the password.","start":1693.77,"end":1698.4299,"sentiment":"neutral","sentiment_score":-0.010348895134834142},{"text":"I'm just gonna say next.","start":1698.49,"end":1699.95,"sentiment":"neutral","sentiment_score":0.005655547231435775},{"text":"Here it says wireless settings has been 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one?","start":1930.185,"end":1931.225,"sentiment":"neutral","sentiment_score":0.010617135092616081},{"text":"The one in the green?","start":1931.225,"end":1932.185,"sentiment":"neutral","sentiment_score":0.00817084927111864},{"text":"Or Yep.","start":1932.185,"end":1936.9099,"sentiment":"neutral","sentiment_score":0.03417749144136906},{"text":"Okay.","start":1938.25,"end":1938.75,"sentiment":"neutral","sentiment_score":0.06630293279886246},{"text":"Let's see if I can pull it out.","start":1939.69,"end":1941.7899,"sentiment":"neutral","sentiment_score":0.038531096652150154}],"sentiment":"neutral","sentiment_score":0.025564124319879783,"num_words":21,"start":1930.185,"end":1941.7899},{"sentences":[{"text":"Okay.","start":1948.57,"end":1948.97,"sentiment":"neutral","sentiment_score":0.056435465812683105},{"text":"So I've take I've yep.","start":1948.97,"end":1952.5449,"sentiment":"neutral","sentiment_score":0.03800867088139057},{"text":"I've listed the whole box out, and then I've taken 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setup or what do you want me to do?","start":2253.41,"end":2257.155,"sentiment":"neutral","sentiment_score":-0.0859138252070317},{"text":"Settings.","start":2264.675,"end":2265.175,"sentiment":"neutral","sentiment_score":0.020720483735203743}],"sentiment":"neutral","sentiment_score":-0.038269192446023226,"num_words":20,"start":2205.165,"end":2265.175},{"sentences":[{"text":"I've just put the I'm just gonna take a photo of the logins as well.","start":2268.195,"end":2272.455,"sentiment":"neutral","sentiment_score":0.05121192882458369},{"text":"I'll take a photo of this as well.","start":2293.545,"end":2295.485,"sentiment":"neutral","sentiment_score":-0.00841852075609495},{"text":"Yeah.","start":2327.7,"end":2328.2,"sentiment":"neutral","sentiment_score":0.003537646494805813},{"text":"Connection 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please.","start":2475.1902,"end":2478.01,"sentiment":"neutral","sentiment_score":0.002569001168012619}],"sentiment":"neutral","sentiment_score":0.008829755149781704,"num_words":20,"start":2461.455,"end":2478.01},{"sentences":[{"text":"Alright.","start":2486.2651,"end":2486.665,"sentiment":"neutral","sentiment_score":0.2989686131477356},{"text":"Perfect.","start":2486.665,"end":2487.165,"sentiment":"positive","sentiment_score":0.548675000667572},{"text":"Thanks, man.","start":2487.225,"end":2487.785,"sentiment":"positive","sentiment_score":0.5647243559360504},{"text":"Appreciate it.","start":2487.785,"end":2488.7651,"sentiment":"positive","sentiment_score":0.4806472510099411},{"text":"Oh, 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why.","start":2496.105,"end":2496.925,"sentiment":"neutral","sentiment_score":0.10593628510832787}],"sentiment":"neutral","sentiment_score":0.040610678028315306,"num_words":20,"start":2491.785,"end":2496.925},{"sentences":[{"text":"Yeah.","start":2497.15,"end":2497.65,"sentiment":"neutral","sentiment_score":0.1814982295036316},{"text":"Yeah.","start":2497.91,"end":2498.41,"sentiment":"neutral","sentiment_score":0.12229132652282716},{"text":"She's fine.","start":2498.67,"end":2499.15,"sentiment":"neutral","sentiment_score":0.20170357823371887},{"text":"Thank you.","start":2499.15,"end":2499.89,"sentiment":"neutral","sentiment_score":0.22047725319862366},{"text":"Alright.","start":2502.99,"end":2503.47,"sentiment":"neutral","sentiment_score":0.2665601372718811}],"sentiment":"neutral","sentiment_score":0.20210162230900355,"num_words":7,"start":2497.15,"end":2503.47},{"sentences":[{"text":"Thanks.","start":2503.47,"end":2503.95,"sentiment":"positive","sentiment_score":0.6093496084213257},{"text":"Bye bye.","start":2503.95,"end":2504.53,"sentiment":"positive","sentiment_score":0.3620525598526001},{"text":"Bye.","start":2505.55,"end":2506.05,"sentiment":"neutral","sentiment_score":0.3051031827926636}],"sentiment":"positive","sentiment_score":0.40963947772979736,"num_words":4,"start":2503.47,"end":2506.05}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Hello?\n\nChannel 1: This message has been transcribed. One moment while I notify the caller. Hello?\n\nChannel 0: Yes.\n\nChannel 1: Yes. Hi, Ben. I just I paid for my Internet yesterday to get it activated and everything.\n\nChannel 0: Mhmm.\n\nChannel 1: It was already activated yesterday, but I still I don't have any Internet until now. So it's been two days.\n\nChannel 0: Could I have your name, please?\n\nChannel 1: Yeah. It's Jack, j a c k, Curio.\n\nChannel 0: Jack Curio. Okay. So you're on a Linham network?\n\nChannel 1: No. Yeah. Is this\n\nChannel 0: Yeah. I've\n\nChannel 1: RTL?\n\nChannel 0: got I've got you. Yeah. It's it's out. You I can see you're on a Linen Network. Hang on a sec.\n\nLet me just type it up there.\n\nChannel 1: Yeah. I've got a Linen network here.\n\nChannel 0: Linham, where are you? When did you sign up for the Internet?\n\nChannel 1: I found out yesterday.\n\nChannel 0: Okay. So you would've received the credentials yesterday on a text. Is that right?\n\nChannel 1: Yeah. They said that it's active and everything, and there was a lady\n\nChannel 0: That's\n\nChannel 1: that\n\nChannel 0: right.\n\nChannel 1: walked\n\nChannel 0: Yep.\n\nChannel 1: me through everything, all the troubleshooting. I've done everything. And\n\nChannel 0: Okay.\n\nChannel 1: still there is no Internet.\n\nChannel 0: Okay. Do you have WhatsApp?\n\nChannel 1: WhatsApp. Yeah. I do have WhatsApp. Yeah.\n\nChannel 0: Okay. Let's let's transfer this call to WhatsApp. I'll get you to send me some photos so we can have a better look at it and find\n\nChannel 1: Okay.\n\nChannel 0: out why it's not working. Have you got with the network, you should have two boxes, a little black one and a white one.\n\nChannel 1: Yes. I do. Yeah.\n\nChannel 0: Okay. So what\n\nChannel 1: I've already\n\nChannel 0: route?\n\nChannel 1: sent the like, all the photos and everything. I've already sent everything.\n\nChannel 0: Okay. So you would have spoken to one of our team members.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Hang on a sec. And you send that through team or email, or how did you send the photos?\n\nChannel 1: I I I emailed them to one lady. Her her name is\n\nChannel 0: Probably Moraine.\n\nChannel 1: Lorraine. Yeah. That that's the one. Yeah.\n\nChannel 0: Yeah. Yeah. Well, she's yeah. Probably, she might be busy with some other thing at the moment. So if you don't mind, I'll text you on on the WhatsApp.\n\nAnd if you can if you don't mind, just explain it to me the two boxes on the wall. You got a little white one and a black one. Right?\n\nChannel 1: Yep.\n\nChannel 0: The little black one, what lights do you see on it?\n\nChannel 1: The black one has got three lights on it.\n\nChannel 0: Is one of them flashing?\n\nChannel 1: Yeah. One of them is flashing. Yeah.\n\nChannel 0: Okay. Now that little black box, how many Ethernet ports does it have?\n\nChannel 1: It's got three.\n\nChannel 0: Three Ethernet ports.\n\nChannel 1: Yeah. What do you mean by Internet port? Sorry.\n\nChannel 0: Now were you plugging the Ethernet cable into?\n\nChannel 1: Oh, it's got only one.\n\nChannel 0: Okay. And the other end so you got one plugged into there and the other\n\nChannel 1: Yep.\n\nChannel 0: end of the cable, where's it plugged into?\n\nChannel 1: It's plugged into the rotor.\n\nChannel 0: What which port of the router?\n\nChannel 1: The back is called Wayne,\n\nChannel 0: Yeah. But\n\nChannel 1: w\n\nChannel 0: the back of\n\nChannel 1: a\n\nChannel 0: the router\n\nChannel 1: f.\n\nChannel 0: might have one, two, three, or four ports. Does it have a WAN\n\nChannel 1: F.\n\nChannel 0: port?\n\nChannel 1: Yep. The the w a\n\nChannel 0: Yeah.\n\nChannel 1: w\n\nChannel 0: You need you need\n\nChannel 1: a Yep.\n\nChannel 0: to plug you need to plug it into that port.\n\nChannel 1: That's what I plugged it in into the\n\nChannel 0: Okay.\n\nChannel 1: w\n\nChannel 0: So\n\nChannel 1: a.\n\nChannel 0: so WAN port. Okay. So let me just check something here.\n\nChannel 1: And\n\nChannel 0: What\n\nChannel 1: the\n\nChannel 0: was\n\nChannel 1: last\n\nChannel 0: the address?\n\nChannel 1: The address is 9 Slash\n\nChannel 0: Yep.\n\nChannel 1: Belinda Place.\n\nChannel 0: It's in May May Hills, New South Wales, Australia.\n\nChannel 1: Yep. That's right.\n\nChannel 0: Alright. One second. Let me just pull that out and find out what's going on.\n\nChannel 1: Yeah. The backlight at the W A M is actually flashing. Green flashing.\n\nChannel 0: 910 Melinda Place. Submit. Okay. So there's no session here. It's saying nothing's there.\n\nLet's just click start this. Session log. Now I'm gonna need your assistance with this, mate. Sorry. Can\n\nChannel 1: Yep.\n\nChannel 0: you I'm gonna just text you just hello so you know that it's me.\n\nChannel 1: Yep.\n\nChannel 0: I need you to send me a photo of the router you're using because if it's your router and it's a VDSL router, it's not gonna work on this network.\n\nChannel 1: Yeah. No. It should work because I've already done my research and everything, and I've already told Lorraine. She said it shouldn't be it's a brand new router. Yeah?\n\nI just bought it.\n\nChannel 0: Is it a Wi Fi six minimum?\n\nChannel 1: Yeah. It's a Wi Fi six. Yep. It's called\n\nChannel 0: Okay.\n\nChannel 1: the Mercury. You can search a\n\nChannel 0: It doesn't worry me. I just need to know if it's a minimum Wi Fi six. So\n\nChannel 1: yep.\n\nChannel 0: underneath that router, you got a sticker on it. Right?\n\nChannel 1: Yeah. It does. Yeah. I've already sent a photo of that as\n\nChannel 0: Okay.\n\nChannel 1: well. I\n\nChannel 0: Now do you have a laptop?\n\nChannel 1: do have a computer desktop.\n\nChannel 0: Okay. Can you log in to the web interface of that router, go to the triple POE section, and I need you to send me a photo of that with the username and password, please.\n\nChannel 1: The username and password for what? Sorry.\n\nChannel 0: Inside\n\nChannel 1: For the\n\nChannel 0: the router,\n\nChannel 1: rep\n\nChannel 0: you log in to the router web face, and\n\nChannel 1: Yep.\n\nChannel 0: you have a triple POE settings in that router when you log in to the web face of that router, and we send you a username and password to your text yesterday. I just want you to send me a photo of that just to double check, making sure that the username and password is correct.\n\nChannel 1: Yeah. Sure. Sure. So I did that everything on my phone. I'll\n\nChannel 0: Yeah.\n\nChannel 1: I'll send\n\nChannel 0: Well, see,\n\nChannel 1: you\n\nChannel 0: on the phone, you it's very easy to make errors on the phone because you can't navigate properly. It's a small screen. So if you can use your PC, it'll be it'll be a lot better.\n\nChannel 1: Yeah. Yeah. Because the signal is not very good with my PC. That's all. Like, that's\n\nChannel 0: Yeah.\n\nChannel 1: it.\n\nChannel 0: Look. All you need all we need to do is just log in to the so you log in to the router, go to the triple PO settings, and that's it. If you can do that, it just helps it'll just help us to fix up this issue.\n\nChannel 1: If you want, could you call me on WhatsApp by interest? I could tell you.\n\nChannel 0: Yeah. No. We can text. You don't have to talk.\n\nChannel 1: Oh, okay. Yeah.\n\nChannel 0: Just send me a photo, please.\n\nChannel 1: Because the the thing is I have to sign up with the hotspot because I don't have Internet.\n\nChannel 0: Yeah. Sorry, mate. If just yeah. But on the Wi Fi, you can do that with your phone. I mean, on the WhatsApp, you can do that with your phone.\n\nYou don't need\n\nChannel 1: Oh, okay. Yep. Sure, sir.\n\nChannel 0: so you\n\nChannel 1: Oh.\n\nChannel 0: just you do you so you don't need Internet to log in to the router interface.\n\nChannel 1: Oh,\n\nChannel 0: So you\n\nChannel 1: okay.\n\nChannel 0: log in, go to there, show me what's there, and just open up your WhatsApp to the where I send you the high, take a photo and send, and that's it.\n\nChannel 1: Okay. So I'm just logging in through the\n\nChannel 0: Yeah.\n\nChannel 1: Wi Fi.\n\nChannel 0: Yeah. Yeah. Yeah. No problem. Take your time.\n\nChannel 1: Alright. Now it's logged in. So\n\nChannel 0: Just find the\n\nChannel 1: yeah.\n\nChannel 0: triple POE settings.\n\nChannel 1: I usually it's 19 something. I have to go. 19.\n\nChannel 0: The IP address will be one nine two dot one six eight dot something dot something.\n\nChannel 1: Yeah. One nine one nine two.\n\nChannel 0: It's on the sticker just underneath the reno.\n\nChannel 1: 192816. Yep. It's asking me for the password. Local password.\n\nChannel 0: Yeah. That'll be on the sticker as well.\n\nChannel 1: Yep. I I've I've already changed my password yesterday.\n\nChannel 0: Okay. Whatever password you changed to, that's not a problem. Yep.\n\nChannel 1: Yep. So it's logged logged in now. Yep. And where did where exactly you want me to go?\n\nChannel 0: Well, can you send me a photo of what you see on that screen so I can guide\n\nChannel 1: Yeah. Sure. Sure.\n\nChannel 0: you?\n\nChannel 1: I can\n\nChannel 0: Please.\n\nChannel 1: send you\n\nChannel 0: Thank\n\nChannel 1: a\n\nChannel 0: you.\n\nChannel 1: quote.\n\nChannel 0: Yep.\n\nChannel 1: Did you send me a message on your WhatsApp? Or\n\nChannel 0: I did. I hello, and you replied hi.\n\nChannel 1: I replied. Hi. I didn't reply. And you must\n\nChannel 0: Okay.\n\nChannel 1: have said it to me else.\n\nChannel 0: Oh, hang on. Sorry. I got I got the wrong bloody number. Sorry.\n\nChannel 1: Yeah. I I don't have to\n\nChannel 0: I'm sorry. I'm so stupid.\n\nChannel 1: oh, my god.\n\nChannel 0: Okay. Sorry, mate. Okay. Here we go. Oh, well, you know, it happens.\n\nI'm not perfect, mate.\n\nChannel 1: No. No. You're alright. Yeah.\n\nChannel 0: Alright. Just send it to you now.\n\nChannel 1: Oh, perfect. I've received it. Yeah. Okay. And your furnace?\n\nChannel 0: Did you did you send the photo?\n\nChannel 1: Yeah. Did you receive it? I think the the Internet heat. Because I'm using my four g, but it's it's pretty shit here.\n\nChannel 0: Okay. Yeah. Yeah.\n\nChannel 1: It\n\nChannel 0: What\n\nChannel 1: it\n\nChannel 0: what company are you with?\n\nChannel 1: I'm with Optus.\n\nChannel 0: Okay.\n\nChannel 1: It's\n\nChannel 0: They probably\n\nChannel 1: it's\n\nChannel 0: they've got\n\nChannel 1: pretty\n\nChannel 0: a they've got a might have a a tower that's a bit far from there. Can I just put you on hold for about two seconds?\n\nChannel 1: yeah. It's it's loading now. But yeah.\n\nChannel 0: Yeah. Yeah. I'm just gonna put you on hold. Two seconds, please.\n\nChannel 1: Oh, my god. No worries.\n\nChannel 0: Okay. I got the photo. Let\n\nChannel 1: Yep.\n\nChannel 0: me have\n\nChannel 1: Yeah. I'm I'm I'm trying to switch the cables as well on the\n\nChannel 0: Can you click on\n\nChannel 1: on\n\nChannel 0: the\n\nChannel 1: on\n\nChannel 0: Internet\n\nChannel 1: that.\n\nChannel 0: tab?\n\nChannel 1: The tape?\n\nChannel 0: Can you click on the Internet tab\n\nChannel 1: Yep. Internet tab. Yep.\n\nChannel 0: and then\n\nChannel 1: Okay.\n\nChannel 0: send your product list?\n\nChannel 1: Yep. It it shows the the p p triple p o e, and then it\n\nChannel 0: Yep.\n\nChannel 1: shows the logins.\n\nChannel 0: If you can send me the password, that will be good. Oh, the provider, that will be great.\n\nChannel 1: Yeah. Yeah. Sure. I'll do that.\n\nChannel 0: Thanks, bro. For Charter.\n\nChannel 1: Oh, it's just loading now. It's a bit slow.\n\nChannel 0: Yeah. Yeah. No worries.\n\nChannel 1: I should probably change my network. I don't know which one should I go. Maybe Telstra or something. Because the network is a bit\n\nChannel 0: We we use the Telstra net network, and we've had no problem. But it doesn't mean that Telstra's perfect. You know what I mean? They all have their\n\nChannel 1: Oh, okay. Yeah. Good idea.\n\nChannel 0: what plan are you on?\n\nChannel 1: I've got there, like, a prepaid plan. So\n\nChannel 0: Mhmm. What's\n\nChannel 1: Yeah.\n\nChannel 0: that costing you?\n\nChannel 1: It cost me around 40 is is 35, something like that. $35 per\n\nChannel 0: How many\n\nChannel 1: month.\n\nChannel 0: views?\n\nChannel 1: I don't need that. They give me around 40 gigabytes.\n\nChannel 0: Okay. I'm just just just checking. 012529425294. No. No.\n\n1225. Did you the username and password, did you copy paste, or you put them in manually?\n\nChannel 1: I I tried to put it manually, and I copy and paste it as well.\n\nChannel 0: Yeah. Copy\n\nChannel 1: I did\n\nChannel 0: paste.\n\nChannel 1: that.\n\nChannel 0: Yep. Okay.\n\nChannel 1: Yeah. And I tried to do it manually as well. Maybe\n\nChannel 0: Okay.\n\nChannel 1: I should try\n\nChannel 0: No. No.\n\nChannel 1: yeah. I\n\nChannel 0: Well, what you're gonna have to do, if you don't mind,\n\nChannel 1: yeah.\n\nChannel 0: I want you to the back of the router, you got a reset button there.\n\nChannel 1: Yep.\n\nChannel 0: I need you to press that reset button. Hold it down for thirty seconds.\n\nChannel 1: Okay.\n\nChannel 0: And then we need to relog back into the router and re put in the username and password, which I'm gonna give it to you in your WhatsApp so you can copy paste directly\n\nChannel 1: Yep. Alright.\n\nChannel 0: back in. Because I reckon when you did it manually, you might have confused the router a bit, and that's probably why we're having this issue.\n\nChannel 1: Oh, okay. So do you want me to press it now?\n\nChannel 0: Yeah. Yeah. Please. Yeah.\n\nChannel 1: Yep. 123456,\n\nChannel 0: Thirty thirty seconds. Yeah.\n\nChannel 1: 510111213192021. 30.\n\nChannel 0: I've just texted you\n\nChannel 1: Yep.\n\nChannel 0: the username and password.\n\nChannel 1: Yep. Now I've pressed that for thirty seconds.\n\nChannel 0: Okay. I looked over.\n\nChannel 1: Okay.\n\nChannel 0: The the light should flash off and on.\n\nChannel 1: Yep. It's actually it was flashing, and then now it's turned into, like, orange color.\n\nChannel 0: Okay. Now I want you to log back into the router,\n\nChannel 1: Yep.\n\nChannel 0: and you'll find that everything is reset back to factory default.\n\nChannel 1: Okay.\n\nChannel 0: Go back to the triple p o e and put in the username and password and then press I think it's save or next or whatever it says.\n\nChannel 1: Yeah. Tap the dinner. I'll probably have to wait a little bit until it loads. Yep. It has Mercury c.\n\nThere is two of them. There is Mercury's five g, and there is the Mercury's one nine d.\n\nChannel 0: Alright. Call call get it to the five g.\n\nChannel 1: Five g one? Okay. Alright. Connect. It's asking me for the password.\n\nThe the password is the the the ones at the back of the router.\n\nChannel 0: Yep.\n\nChannel 1: Yeah?\n\nChannel 0: On the speaker. Yeah. Correct. Yeah.\n\nChannel 1: Gonna take a photo of that. Yep. So it's connecting. Yep. Connected.\n\nNow it's asking me for a new password.\n\nChannel 0: Yeah.\n\nChannel 1: Create\n\nChannel 0: You yeah.\n\nChannel 1: administrative\n\nChannel 0: Yep.\n\nChannel 1: so any password. Yeah?\n\nChannel 0: Yeah. Just create one that you can remember.\n\nChannel 1: Yep. Let's get started. Now I've got the it says region Germany or universal universal home zone. I'm just\n\nChannel 0: That that should not really be an issue. But anyway yeah.\n\nChannel 1: Next. Now here it says select connection type. I'll just put the PPPOE.\n\nChannel 0: That's the one. And then put\n\nChannel 1: Yep.\n\nChannel 0: in that username and password I sent you.\n\nChannel 1: Yep. And then next and then username and password. So you want me to type it in or just copy and paste it?\n\nChannel 0: Copy paste is better, mate. If you can do\n\nChannel 1: Yeah. The\n\nChannel 0: that,\n\nChannel 1: thing is\n\nChannel 0: that'd be great.\n\nChannel 1: I'm yeah. The thing is I'm using the desktop, and you send it on my on my WhatsApp,\n\nChannel 0: Haven't you got\n\nChannel 1: sir.\n\nChannel 0: WhatsApp on your desktop?\n\nChannel 1: I do, but I don't think it's connected because there's no Internet at the moment. Oh, yeah. There's there's no connection Internet connection.\n\nChannel 0: Well, can you set up your PC to a HubSpot?\n\nChannel 1: Yeah. I can do that, but\n\nChannel 0: Yeah. We'll do\n\nChannel 1: I'm\n\nChannel 0: that because\n\nChannel 1: good.\n\nChannel 0: I I prefer you copy paste. It's a lot better that way.\n\nChannel 1: Okay. But I I will have to disconnect the\n\nChannel 0: Yeah. Yeah. That's\n\nChannel 1: Wi Fi.\n\nChannel 0: that's fine. I can communicate with you through WhatsApp. We can hang\n\nChannel 1: Alright.\n\nChannel 0: up. Not\n\nChannel 1: I'll\n\nChannel 0: a problem.\n\nChannel 1: I'll I'll just connect it through the hotspot. K. Yep. Now it's connected. Okay.\n\nYep. It's now it's loaded. Perfect. I've got everything. I'm gonna go back and connect to the\n\nChannel 0: Yep.\n\nChannel 1: alright. Connect. Yep. It's connected to August. It's asking me for the username and password now.\n\nChannel 0: Alright.\n\nChannel 1: I'll just\n\nChannel 0: Just\n\nChannel 1: copy.\n\nChannel 0: just the triple POE. Yeah?\n\nChannel 1: Yeah. So it was the the page was already opened.\n\nChannel 0: Yeah. Just copy paste now if\n\nChannel 1: Yep.\n\nChannel 0: you can. And does it say save next? What does it say?\n\nChannel 1: It just says next.\n\nChannel 0: Okay. Well,\n\nChannel 1: Yeah.\n\nChannel 0: let me\n\nChannel 1: It\n\nChannel 0: know\n\nChannel 1: says\n\nChannel 0: when you put it all in. You clicked on next.\n\nChannel 1: yep. And you There's a it says special ISP settings.\n\nChannel 0: I\n\nChannel 1: Retrieve\n\nChannel 0: just I'm just\n\nChannel 1: settings from\n\nChannel 0: no.\n\nChannel 1: just\n\nChannel 0: I got\n\nChannel 1: say\n\nChannel 0: it.\n\nChannel 1: next.\n\nChannel 0: Yeah. I got it, man. That's what that's some bloody bullshit. All that is was just a waste of time. Sorry?\n\nChannel 1: Label there is it says personal wireless settings, and this says personal personalize your wireless network name and\n\nChannel 0: Yeah. You can personalize it or you can\n\nChannel 1: password.\n\nChannel 0: just put in there Airtel Australia 2.4 g and Airtel Australia five g. But just note that the 2.4 g, you only use it if you have an alarm system inside your house. Otherwise, if you hook up to the point four to the 2.4 g, you're gonna find your speed\n\nChannel 1: Hello?\n\nChannel 0: slow because it's a small bandwidth. So all your other devices, you're connected to the five g, not the 2.4 g. The 2.4 g alarm system, and you might have some TVs that are over five or six years old, but only connect to the 2.4.\n\nChannel 1: So the the one two point four g h zed, it's already enabled. So do you want me to do that, or there's another option here to Smart Connect as well?\n\nChannel 0: Smart connect means you can just leave them like that, and it'll connect up to whichever one.\n\nChannel 1: Oh, okay. Alright. I'll I'll just put in a a a name. And then PCDNet and then just put the password same.\n\nChannel 0: Yeah. Because we need to complete this process. It's for the router to start working.\n\nChannel 1: Alright. So\n\nChannel 0: And if it doesn't work, and then we have a then we have a problem.\n\nChannel 1: Okay. So just say I've already put in the network name and the password. I'm just gonna say next.\n\nChannel 0: Yep. Yep.\n\nChannel 1: Here it says wireless settings has been changed. Please reconnect to the router to continue the setup.\n\nChannel 0: Okay. So\n\nChannel 1: It\n\nChannel 0: because\n\nChannel 1: says\n\nChannel 0: you changed it, you've gotta log\n\nChannel 1: yeah.\n\nChannel 0: back into it. Yeah.\n\nChannel 1: Yep. So connected. There is an option here. It says connected. I'll press that.\n\nChannel 0: Yeah.\n\nChannel 1: Now it's kinda loading, testing the Internet connection. It may take several seconds. Please wait.\n\nChannel 0: So I'm not I'm still not seeing any session here. No session logs available.\n\nChannel 1: I'll send you a photo of the\n\nChannel 0: Yeah. Send me a photo of everything. I need I really need to see where are we?\n\nChannel 1: It's loading.\n\nChannel 0: Alright. If you can send me a photo of the little black box.\n\nChannel 1: The little black box. Yeah.\n\nChannel 0: Yeah. The little black box. I need to see a photo of that and the white box because it could be that maybe the optical cables might be loose. So those little optical cables are loose. You probably have to pull them out and put them back in.\n\nBecause sometimes that happens. Because the builders, when they install them, they just don't perform and think it's all done properly.\n\nChannel 1: I've sent you another photo of the the black\n\nChannel 0: Yeah.\n\nChannel 1: box.\n\nChannel 0: Yep.\n\nChannel 1: So now it says here no connect no Internet connection.\n\nChannel 0: Yeah.\n\nChannel 1: It's set\n\nChannel 0: Because\n\nChannel 1: up\n\nChannel 0: it's\n\nChannel 1: to fix this.\n\nChannel 0: yeah. Because I can see here there's no Internet connection from my end.\n\nChannel 1: Yeah.\n\nChannel 0: So it could be\n\nChannel 1: Oh,\n\nChannel 0: those\n\nChannel 1: okay.\n\nChannel 0: little optical boxes. The optical\n\nChannel 1: Yep.\n\nChannel 0: cables, it's a small thin cable that goes from the white box to the black box.\n\nChannel 1: Oh, okay. Yep. Yep. I see them.\n\nChannel 0: It could be maybe they're not plugged in properly, but let's wait until I receive this photo first.\n\nChannel 1: Yep. I've sent you some photos now.\n\nChannel 0: Wait. I haven't got him yet.\n\nChannel 1: Cables here. What are you here? Yeah. It's the the photo is still loading.\n\nChannel 0: Yeah. Okay. So that little white cable\n\nChannel 1: Yep.\n\nChannel 0: so if you have a look at the little black box,\n\nChannel 1: Yep.\n\nChannel 0: got that little white cable. Can you pull that out?\n\nChannel 1: You mean the green one? The one in the green? Or\n\nChannel 0: Yeah. The little white the one that's got the green cap on it.\n\nChannel 1: Yep.\n\nChannel 0: Pull that now.\n\nChannel 1: Okay. Let's see if I can pull\n\nChannel 0: And\n\nChannel 1: it\n\nChannel 0: then you\n\nChannel 1: out.\n\nChannel 0: can lift up the lid in that little white box as well. It just lifts up.\n\nChannel 1: Okay. So I've take I've yep. I've listed the whole box out, and then I've taken the the cable out.\n\nChannel 0: Yeah. The power light's\n\nChannel 1: There there\n\nChannel 0: on.\n\nChannel 1: is one light red.\n\nChannel 0: Right?\n\nChannel 1: It says\n\nChannel 0: That's on the power\n\nChannel 1: the\n\nChannel 0: light, is it?\n\nChannel 1: yeah. The OmniTender photo?\n\nChannel 0: You know, hang on. Let's just take off these two cables first.\n\nChannel 1: Okay. So the two white cables or\n\nChannel 0: No. The white cable that goes from the black box to the white box. The little white cable with a green tap that goes from the black box to the little white box.\n\nChannel 1: Okay. So you want me to take both white cables from the black box. Yeah?\n\nChannel 0: No. You got two cables on the black box. The Ethernet cable that goes to your router, you don't touch that. And\n\nChannel 1: Okay.\n\nChannel 0: you've got the little thin white cable with a red with a green cap. I want you to\n\nChannel 1: Yep.\n\nChannel 0: pull that out.\n\nChannel 1: Yep. I did that.\n\nChannel 0: In the little white box, you lift up the lid, and you'll see it connected there as well if you can just unplug it. They should well, it's got little networks. Alright?\n\nChannel 1: Yep.\n\nChannel 0: If you lift it up, you'll see the connection there. Alright?\n\nChannel 1: Yep.\n\nChannel 0: Can you see it?\n\nChannel 1: Yeah. Yeah. I I can see it.\n\nChannel 0: Yeah. Because unplugged from both ends, that little white SIM cable. Just make sure it's unplugged. Let me know it's\n\nChannel 1: Yep.\n\nChannel 0: when it's unplugged. Alright?\n\nChannel 1: Yes, sir. It's already unplugged, the the one with the green tip on it. Yep.\n\nChannel 0: Alright. Now can you plug them back in and make sure they're firmly plugged in, please?\n\nChannel 1: Okay. Yep.\n\nChannel 0: No. They only have one position, so make sure it's\n\nChannel 1: Yep. Yep.\n\nChannel 0: it's\n\nChannel 1: So\n\nChannel 0: yeah.\n\nChannel 1: now they're flashing. It used to be red. Now, one one once I plugged it in, now it's it's going green and flashing.\n\nChannel 0: Okay. One second. So what do you see on the router now?\n\nChannel 1: On the there's only one green light. Is it?\n\nChannel 0: That's green. Yeah?\n\nChannel 1: Yes. It's a green. I'll send you a photo if you want.\n\nChannel 0: Alright. So now what color is the power light? And the little black?\n\nChannel 1: There's there's three green lights on it.\n\nChannel 0: And one of them is flashing. Right?\n\nChannel 1: Yeah. One of them is kind of flashing here a little bit. Yeah.\n\nChannel 0: Is it flashing fast, slow, or just a constant flash?\n\nChannel 1: Just just the slow just kind of slow flashing.\n\nChannel 0: Yeah. I'm still not seeing anything from my end. Alright. Can you unplug the power supply from that little black box? Just pull it out.\n\nChannel 1: Okay. The whole thing, like, from the power?\n\nChannel 0: Yeah. You got that little black plug that's plugged into it. Right?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Just pull that out and just\n\nChannel 1: Yep.\n\nChannel 0: leave it out just leave it out for ten seconds and then put it back in. All the lights will go off.\n\nChannel 1: Yeah. All the lots went off now.\n\nChannel 0: Alright. Just leave it out for about ten seconds.\n\nChannel 1: Mhmm.\n\nChannel 0: 3456789,\n\nChannel 1: There is a there is a reset\n\nChannel 0: 6.\n\nChannel 1: as well on it here. On the\n\nChannel 0: No.\n\nChannel 1: black\n\nChannel 0: No.\n\nChannel 1: box,\n\nChannel 0: No.\n\nChannel 1: the\n\nChannel 0: No.\n\nChannel 1: little\n\nChannel 0: I'm about to reset that. Alright. Just put it back in.\n\nChannel 1: alright.\n\nChannel 0: And let me know when\n\nChannel 1: Yep.\n\nChannel 0: the lights are all flashing or all on. There should be two solid, one flashing.\n\nChannel 1: So there's one green light flashing now.\n\nChannel 0: Which one?\n\nChannel 1: There's one red in the middle. There's there's another one. I think they just\n\nChannel 0: The one in the in\n\nChannel 1: give\n\nChannel 0: the\n\nChannel 1: it some\n\nChannel 0: middle of that red should be should come green.\n\nChannel 1: yep. Now it's came green. Now they're all green.\n\nChannel 0: Okay. And what the hell, man? Why am I saying this? I'm just just resetting it from my end. Okay.\n\nSo can we go back to the router, p p p o n, just double check the username and password again, please?\n\nChannel 1: Yep. Sure.\n\nChannel 0: Okay. So and it must be probably something from Linham Network's back end that they can fix up online. Otherwise, we'll be getting different types of errors.\n\nChannel 1: So back to the setup or what do you want me to do?\n\nChannel 0: Yeah. I want you to log back into the router and just show me the triple POE settings, please.\n\nChannel 1: Settings. I've just put the I'm just gonna take a photo of the logins as well.\n\nChannel 0: Yeah. Because I can see the three little lights are green. That should be bloody working, man. What the hell?\n\nChannel 1: I'll take a photo of this as well. Yeah. Connection test.\n\nChannel 0: Alright. I'm just gonna get my tech team to raise this issue with Linham Networks and just leave\n\nChannel 1: Okay.\n\nChannel 0: everything as it is connected, and you will be advised when it's all fixed. Because I think it's just a back end issue that they need to make sure that it's set up properly from their back end. So from our back end, that's all done. But from their back end, it's it's showing that there's no no activity. So if there's no activity, there's gotta be something wrong from their end.\n\nSo leave that with us, and I'll get back to I'll get Lorraine to get back to you as soon as possible. Hello? Hello? Hello?\n\nChannel 1: Hello? Yep. I've sent you the photos there of what's happening.\n\nChannel 0: Yeah. Now I've got the photos. I just need the other photos, the triple POE one.\n\nChannel 1: Yeah. The triple PO The triple POE, I just sent you that. I've\n\nChannel 0: I\n\nChannel 1: sent\n\nChannel 0: haven't\n\nChannel 1: you,\n\nChannel 0: looked\n\nChannel 1: like,\n\nChannel 0: up.\n\nChannel 1: four photos. Yeah. It's just loading because it's a bit too slightly.\n\nChannel 0: No. That's alright. No worries.\n\nChannel 1: Yeah.\n\nChannel 0: So I'll I'll have to get Moraine to log a phone with the soup with the Linux networks\n\nChannel 1: Yep.\n\nChannel 0: and find out what's happening then. To me, what it it's showing me, and I've been doing this for a while now, it's\n\nChannel 1: Yep.\n\nChannel 0: telling me they haven't activated it properly from their end.\n\nChannel 1: Oh, okay.\n\nChannel 0: So just, yeah, just leave everything as it is. But before we do, just show I just need to double check that the triple PLE is all correctly done. Otherwise, if it's not, then they'll get upset with us.\n\nChannel 1: Yeah. 100%. So I've sent you everything, all the the triple POE and all\n\nChannel 0: Yeah.\n\nChannel 1: the stuff that I've done. So it's just\n\nChannel 0: I haven't\n\nChannel 1: loading\n\nChannel 0: got\n\nChannel 1: at\n\nChannel 0: any\n\nChannel 1: the moment.\n\nChannel 0: yet. So I'll I'll pass you through to Moraine, and we'll get all this updated. So probably might happen within the hour. Okay?\n\nChannel 1: Oh, okay. Yeah. That'll be good. I really need the Internet\n\nChannel 0: Yeah. Yeah. No.\n\nChannel 1: ASAP, please.\n\nChannel 0: You've done everything properly, so everything's run properly. I'll just wait for those other photos to come through, confirm it, and we'll get all that settled for you as soon as possible.\n\nChannel 1: Alright. Perfect. Thanks, man.\n\nChannel 0: Okay.\n\nChannel 1: Appreciate it.\n\nChannel 0: No worries, mate. Anything else?\n\nChannel 1: Oh, no. No. I just want the Internet, man. I\n\nChannel 0: Yeah.\n\nChannel 1: just\n\nChannel 0: Yeah.\n\nChannel 1: gotta\n\nChannel 0: Yeah.\n\nChannel 1: do some work. That's why I'm I'm working. That's why.\n\nChannel 0: Totally understand,\n\nChannel 1: Yeah.\n\nChannel 0: mate.\n\nChannel 1: Yeah.\n\nChannel 0: Alright.\n\nChannel 1: She's fine.\n\nChannel 0: Leave\n\nChannel 1: Thank\n\nChannel 0: leave\n\nChannel 1: you.\n\nChannel 0: leave that with us, and I'll get Moraine to get in contact with you.\n\nChannel 1: Alright. Thanks. Bye bye.\n\nChannel 0: Have a good day.\n\nChannel 1: Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.64,"end":1.28,"sentiment":"neutral","sentiment_score":0.27207258343696594},{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.119029238820076}],"sentiment":"neutral","sentiment_score":0.22105813523133597,"channel":0,"num_words":3,"start":0.64,"end":1.78},{"sentences":[{"text":"This message has been transcribed.","start":2.0,"end":3.54,"sentiment":"neutral","sentiment_score":0.05571077316999436},{"text":"One moment while I notify the caller.","start":3.84,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.03973566687532833},{"text":"Hello?","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.03179159760475159}],"sentiment":"neutral","sentiment_score":0.04526885627554013,"channel":1,"num_words":13,"start":2.0,"end":11.3},{"sentences":[{"text":"Yes.","start":12.0,"end":12.375,"sentiment":"neutral","sentiment_score":0.07772281020879745}],"sentiment":"neutral","sentiment_score":0.07772281020879745,"channel":0,"num_words":1,"start":12.0,"end":12.375},{"sentences":[{"text":"Yes.","start":13.215,"end":13.535,"sentiment":"neutral","sentiment_score":0.09035208821296692},{"text":"Hi, Ben.","start":13.535,"end":14.275001,"sentiment":"neutral","sentiment_score":0.117546234279871},{"text":"I just I paid for my Internet yesterday to get it activated and everything.","start":14.575001,"end":19.795,"sentiment":"neutral","sentiment_score":0.09105824226779598}],"sentiment":"neutral","sentiment_score":0.09413293814834427,"channel":1,"num_words":17,"start":13.215,"end":19.795},{"sentences":[{"text":"Mhmm.","start":20.455,"end":20.955,"sentiment":"neutral","sentiment_score":-0.06521787494421005}],"sentiment":"neutral","sentiment_score":-0.06521787494421005,"channel":0,"num_words":1,"start":20.455,"end":20.955},{"sentences":[{"text":"It was already activated yesterday, but I still I don't have any Internet until now.","start":20.895,"end":25.314999,"sentiment":"neutral","sentiment_score":-0.27497084736824035},{"text":"So it's been two days.","start":26.029999,"end":27.33,"sentiment":"neutral","sentiment_score":-0.19679459631443025}],"sentiment":"neutral","sentiment_score":-0.25542678460478785,"channel":1,"num_words":20,"start":20.895,"end":27.33},{"sentences":[{"text":"Could I have your name, please?","start":26.855,"end":28.32,"sentiment":"neutral","sentiment_score":-0.010191720289488634}],"sentiment":"neutral","sentiment_score":-0.010191720289488634,"channel":0,"num_words":6,"start":26.855,"end":28.32},{"sentences":[{"text":"Yeah.","start":28.91,"end":29.15,"sentiment":"neutral","sentiment_score":0.01668223738670349},{"text":"It's Jack, j a c k, Curio.","start":29.15,"end":32.53,"sentiment":"neutral","sentiment_score":0.01288806094921061}],"sentiment":"neutral","sentiment_score":0.01336233300389722,"channel":1,"num_words":8,"start":28.91,"end":32.53},{"sentences":[{"text":"Jack Curio.","start":35.28,"end":36.1,"sentiment":"neutral","sentiment_score":0.009225351735949516},{"text":"Okay.","start":37.52,"end":37.84,"sentiment":"neutral","sentiment_score":0.007998665794730186},{"text":"So you're on a Linham network?","start":37.84,"end":39.62,"sentiment":"neutral","sentiment_score":-0.0046111672806243105}],"sentiment":"neutral","sentiment_score":-0.00013529271301296022,"channel":0,"num_words":9,"start":35.28,"end":39.62},{"sentences":[{"text":"No.","start":43.574997,"end":44.074997,"sentiment":"neutral","sentiment_score":-0.05166611820459366},{"text":"Yeah.","start":44.695,"end":45.195,"sentiment":"neutral","sentiment_score":-0.01929609850049019},{"text":"Is this","start":46.215,"end":46.774998,"sentiment":"neutral","sentiment_score":-0.0124437534250319}],"sentiment":"neutral","sentiment_score":-0.023962430888786912,"channel":1,"num_words":4,"start":43.574997,"end":46.774998},{"sentences":[{"text":"Yeah.","start":46.395,"end":46.635,"sentiment":"neutral","sentiment_score":-0.003729965537786484},{"text":"I've","start":46.635,"end":46.875,"sentiment":"neutral","sentiment_score":-0.004582366906106472}],"sentiment":"neutral","sentiment_score":-0.004156166221946478,"channel":0,"num_words":2,"start":46.395,"end":46.875},{"sentences":[{"text":"RTL?","start":46.774998,"end":47.274998,"sentiment":"neutral","sentiment_score":-0.012641235254704952}],"sentiment":"neutral","sentiment_score":-0.012641235254704952,"channel":1,"num_words":1,"start":46.774998,"end":47.274998},{"sentences":[{"text":"got I've got you.","start":46.875,"end":47.595,"sentiment":"neutral","sentiment_score":-0.013603575527668},{"text":"Yeah.","start":47.595,"end":47.754997,"sentiment":"neutral","sentiment_score":0.011960815638303757},{"text":"It's it's out.","start":47.754997,"end":48.315,"sentiment":"neutral","sentiment_score":0.003422891333078345},{"text":"You I can see you're on a Linen Network.","start":48.315,"end":50.635,"sentiment":"neutral","sentiment_score":0.01683874749061134},{"text":"Hang on a sec.","start":50.635,"end":51.355,"sentiment":"neutral","sentiment_score":0.007350925588980317}],"sentiment":"neutral","sentiment_score":0.00708417225229953,"channel":0,"num_words":21,"start":46.875,"end":51.355},{"sentences":[{"text":"Let me just type it up there.","start":51.355,"end":52.975,"sentiment":"neutral","sentiment_score":0.0116463570988604}],"sentiment":"neutral","sentiment_score":0.0116463570988604,"channel":0,"num_words":7,"start":51.355,"end":52.975},{"sentences":[{"text":"Yeah.","start":53.335,"end":53.655,"sentiment":"neutral","sentiment_score":0.04182334989309311},{"text":"I've got a Linen network here.","start":53.655,"end":55.594997,"sentiment":"neutral","sentiment_score":0.0405945951739947}],"sentiment":"neutral","sentiment_score":0.04077013156243733,"channel":1,"num_words":7,"start":53.335,"end":55.594997},{"sentences":[{"text":"Linham, where are you?","start":62.39,"end":63.850002,"sentiment":"neutral","sentiment_score":0.014451040653511882},{"text":"When did you sign up for the Internet?","start":80.885,"end":82.505005,"sentiment":"neutral","sentiment_score":-0.0013863391941413283}],"sentiment":"neutral","sentiment_score":0.003892787421743075,"channel":0,"num_words":12,"start":62.39,"end":82.505005},{"sentences":[{"text":"I found out yesterday.","start":83.27,"end":84.409996,"sentiment":"neutral","sentiment_score":-0.01093902625143528}],"sentiment":"neutral","sentiment_score":-0.01093902625143528,"channel":1,"num_words":4,"start":83.27,"end":84.409996},{"sentences":[{"text":"Okay.","start":85.26,"end":85.5,"sentiment":"neutral","sentiment_score":0.024832524359226227},{"text":"So you would've received the credentials yesterday on a text.","start":85.5,"end":89.82,"sentiment":"neutral","sentiment_score":0.04244396537542343},{"text":"Is that right?","start":89.82,"end":90.64,"sentiment":"neutral","sentiment_score":0.03720828021566073}],"sentiment":"neutral","sentiment_score":0.040064072768603055,"channel":0,"num_words":14,"start":85.26,"end":90.64},{"sentences":[{"text":"Yeah.","start":90.71,"end":91.03,"sentiment":"neutral","sentiment_score":0.013205643743276596},{"text":"They said that it's active and everything, and there was a lady","start":91.03,"end":93.909996,"sentiment":"neutral","sentiment_score":-0.019615239463746548}],"sentiment":"neutral","sentiment_score":-0.017090556140129384,"channel":1,"num_words":13,"start":90.71,"end":93.909996},{"sentences":[{"text":"That's","start":93.74,"end":94.06,"sentiment":"neutral","sentiment_score":-0.0025939494371414185}],"sentiment":"neutral","sentiment_score":-0.0025939494371414185,"channel":0,"num_words":1,"start":93.74,"end":94.06},{"sentences":[{"text":"that","start":93.909996,"end":94.185,"sentiment":"neutral","sentiment_score":0.01533820852637291}],"sentiment":"neutral","sentiment_score":0.01533820852637291,"channel":1,"num_words":1,"start":93.909996,"end":94.185},{"sentences":[{"text":"right.","start":94.06,"end":94.46,"sentiment":"neutral","sentiment_score":0.02721283957362175}],"sentiment":"neutral","sentiment_score":0.02721283957362175,"channel":0,"num_words":1,"start":94.06,"end":94.46},{"sentences":[{"text":"walked","start":94.265,"end":94.505,"sentiment":"neutral","sentiment_score":0.01187056489288807}],"sentiment":"neutral","sentiment_score":0.01187056489288807,"channel":1,"num_words":1,"start":94.265,"end":94.505},{"sentences":[{"text":"Yep.","start":94.46,"end":94.96,"sentiment":"neutral","sentiment_score":0.010912109166383743}],"sentiment":"neutral","sentiment_score":0.010912109166383743,"channel":0,"num_words":1,"start":94.46,"end":94.96},{"sentences":[{"text":"me through everything, all the troubleshooting.","start":94.505,"end":96.284996,"sentiment":"neutral","sentiment_score":-0.05142077865699927},{"text":"I've done everything.","start":96.424995,"end":97.325,"sentiment":"neutral","sentiment_score":-0.08064169933398564},{"text":"And","start":97.784996,"end":98.024994,"sentiment":"neutral","sentiment_score":-0.09636052697896956}],"sentiment":"neutral","sentiment_score":-0.06468102969229221,"channel":1,"num_words":10,"start":94.505,"end":98.024994},{"sentences":[{"text":"Okay.","start":97.905,"end":98.405,"sentiment":"neutral","sentiment_score":-0.1323268711566925}],"sentiment":"neutral","sentiment_score":-0.1323268711566925,"channel":0,"num_words":1,"start":97.905,"end":98.405},{"sentences":[{"text":"still there is no Internet.","start":98.024994,"end":99.325,"sentiment":"neutral","sentiment_score":-0.25387786626815795}],"sentiment":"neutral","sentiment_score":-0.25387786626815795,"channel":1,"num_words":5,"start":98.024994,"end":99.325},{"sentences":[{"text":"Okay.","start":99.985,"end":100.485,"sentiment":"neutral","sentiment_score":-0.07597663253545761},{"text":"Do you have WhatsApp?","start":100.705,"end":101.845,"sentiment":"neutral","sentiment_score":-0.03719965647906065}],"sentiment":"neutral","sentiment_score":-0.044955051690340045,"channel":0,"num_words":5,"start":99.985,"end":101.845},{"sentences":[{"text":"WhatsApp.","start":103.145,"end":103.625,"sentiment":"neutral","sentiment_score":-0.01911287382245064},{"text":"Yeah.","start":103.625,"end":103.784996,"sentiment":"neutral","sentiment_score":0.0003130948171019554},{"text":"I do have WhatsApp.","start":103.784996,"end":104.585,"sentiment":"neutral","sentiment_score":0.0014751823619008064},{"text":"Yeah.","start":104.585,"end":105.085,"sentiment":"neutral","sentiment_score":-0.0011660084128379822}],"sentiment":"neutral","sentiment_score":-0.0020092939957976346,"channel":1,"num_words":7,"start":103.145,"end":105.085},{"sentences":[{"text":"Okay.","start":104.705,"end":105.105,"sentiment":"neutral","sentiment_score":-0.003217032179236412},{"text":"Let's let's transfer this call to WhatsApp.","start":105.105,"end":107.925,"sentiment":"neutral","sentiment_score":0.014335609307246549},{"text":"I'll get you to send me some photos so we can have a better look at it and find","start":108.705,"end":113.420006,"sentiment":"neutral","sentiment_score":0.006601459297694658}],"sentiment":"neutral","sentiment_score":0.008242961467692145,"channel":0,"num_words":27,"start":104.705,"end":113.420006},{"sentences":[{"text":"Okay.","start":113.35,"end":113.85,"sentiment":"neutral","sentiment_score":-0.0825839638710022}],"sentiment":"neutral","sentiment_score":-0.0825839638710022,"channel":1,"num_words":1,"start":113.35,"end":113.85},{"sentences":[{"text":"out why it's not working.","start":113.420006,"end":114.62,"sentiment":"neutral","sentiment_score":-0.19861012995243071},{"text":"Have you got with the network, you should have two boxes, a little black one and a white one.","start":114.62,"end":120.240005,"sentiment":"neutral","sentiment_score":-0.04806207081204966}],"sentiment":"neutral","sentiment_score":-0.07942624979962905,"channel":0,"num_words":24,"start":113.420006,"end":120.240005},{"sentences":[{"text":"Yes.","start":120.46999,"end":120.78999,"sentiment":"neutral","sentiment_score":0.04192508012056351},{"text":"I do.","start":120.78999,"end":121.189995,"sentiment":"neutral","sentiment_score":0.040884267538785934},{"text":"Yeah.","start":121.189995,"end":121.689995,"sentiment":"neutral","sentiment_score":0.027171537280082703}],"sentiment":"neutral","sentiment_score":0.03771628811955452,"channel":1,"num_words":4,"start":120.46999,"end":121.689995},{"sentences":[{"text":"Okay.","start":122.14,"end":122.54,"sentiment":"neutral","sentiment_score":0.024093177169561383},{"text":"So 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all","start":2456.335,"end":2460.415,"sentiment":"neutral","sentiment_score":0.019128925011803705}],"sentiment":"neutral","sentiment_score":0.01670694916642138,"channel":1,"num_words":14,"start":2455.375,"end":2460.415},{"sentences":[{"text":"Yeah.","start":2460.365,"end":2460.865,"sentiment":"neutral","sentiment_score":-0.004211363382637501}],"sentiment":"neutral","sentiment_score":-0.004211363382637501,"channel":0,"num_words":1,"start":2460.365,"end":2460.865},{"sentences":[{"text":"the stuff that I've done.","start":2460.415,"end":2461.455,"sentiment":"neutral","sentiment_score":-0.028918012976646423},{"text":"So it's just","start":2461.455,"end":2462.255,"sentiment":"neutral","sentiment_score":-0.0578086885313193}],"sentiment":"neutral","sentiment_score":-0.03975201630964875,"channel":1,"num_words":8,"start":2460.415,"end":2462.255},{"sentences":[{"text":"I 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moment.","start":2462.735,"end":2463.395,"sentiment":"neutral","sentiment_score":-0.10752560943365097}],"sentiment":"neutral","sentiment_score":-0.10752560943365097,"channel":1,"num_words":2,"start":2462.735,"end":2463.395},{"sentences":[{"text":"yet.","start":2462.9248,"end":2463.1648,"sentiment":"neutral","sentiment_score":-0.059294991195201874},{"text":"So I'll I'll pass you through to Moraine, and we'll get all this updated.","start":2463.1648,"end":2469.99,"sentiment":"neutral","sentiment_score":0.03337795427069068},{"text":"So probably might happen within the hour.","start":2469.99,"end":2472.23,"sentiment":"neutral","sentiment_score":-0.005010805491890226},{"text":"Okay?","start":2472.23,"end":2472.73,"sentiment":"neutral","sentiment_score":0.01812884211540222}],"sentiment":"neutral","sentiment_score":0.017002155315940796,"channel":0,"num_words":23,"start":2462.9248,"end":2472.73},{"sentences":[{"text":"Oh, okay.","start":2473.35,"end":2473.99,"sentiment":"neutral","sentiment_score":0.03426984138786793},{"text":"Yeah.","start":2473.99,"end":2474.23,"sentiment":"neutral","sentiment_score":0.08069949597120285},{"text":"That'll be good.","start":2474.23,"end":2475.1902,"sentiment":"neutral","sentiment_score":0.21833927929401398},{"text":"I really need the Internet","start":2475.1902,"end":2476.49,"sentiment":"neutral","sentiment_score":-0.0057501688599586485}],"sentiment":"neutral","sentiment_score":0.07050056112083522,"channel":1,"num_words":11,"start":2473.35,"end":2476.49},{"sentences":[{"text":"Yeah.","start":2476.71,"end":2476.95,"sentiment":"neutral","sentiment_score":0.010097088292241096},{"text":"Yeah.","start":2476.95,"end":2477.19,"sentiment":"neutral","sentiment_score":0.009440435096621512},{"text":"No.","start":2477.19,"end":2477.565,"sentiment":"neutral","sentiment_score":-0.009188976138830183}],"sentiment":"neutral","sentiment_score":0.003449515750010809,"channel":0,"num_words":3,"start":2476.71,"end":2477.565},{"sentences":[{"text":"ASAP, please.","start":2477.1902,"end":2478.01,"sentiment":"neutral","sentiment_score":0.02336692623794079}],"sentiment":"neutral","sentiment_score":0.02336692623794079,"channel":1,"num_words":2,"start":2477.1902,"end":2478.01},{"sentences":[{"text":"You've done everything properly, so everything's run properly.","start":2477.7249,"end":2479.9648,"sentiment":"neutral","sentiment_score":0.12273735459893942},{"text":"I'll just wait for those other photos to come through, confirm it, and we'll get all that settled for you as soon as possible.","start":2479.9648,"end":2485.825,"sentiment":"neutral","sentiment_score":0.059509745022902884}],"sentiment":"neutral","sentiment_score":0.07531664741691202,"channel":0,"num_words":32,"start":2477.7249,"end":2485.825},{"sentences":[{"text":"Alright.","start":2486.2651,"end":2486.665,"sentiment":"neutral","sentiment_score":0.2989686131477356},{"text":"Perfect.","start":2486.665,"end":2487.165,"sentiment":"positive","sentiment_score":0.548675000667572},{"text":"Thanks, man.","start":2487.225,"end":2487.785,"sentiment":"positive","sentiment_score":0.5647243559360504}],"sentiment":"positive","sentiment_score":0.4942730814218521,"channel":1,"num_words":4,"start":2486.2651,"end":2487.785},{"sentences":[{"text":"Okay.","start":2487.645,"end":2488.145,"sentiment":"positive","sentiment_score":0.37626898288726807}],"sentiment":"positive","sentiment_score":0.37626898288726807,"channel":0,"num_words":1,"start":2487.645,"end":2488.145},{"sentences":[{"text":"Appreciate it.","start":2487.785,"end":2488.7651,"sentiment":"positive","sentiment_score":0.4806472510099411}],"sentiment":"positive","sentiment_score":0.4806472510099411,"channel":1,"num_words":2,"start":2487.785,"end":2488.7651},{"sentences":[{"text":"No worries, mate.","start":2488.685,"end":2489.4849,"sentiment":"neutral","sentiment_score":0.155368040005366},{"text":"Anything else?","start":2489.4849,"end":2490.12,"sentiment":"neutral","sentiment_score":0.05859985016286373}],"sentiment":"neutral","sentiment_score":0.11666076406836509,"channel":0,"num_words":5,"start":2488.685,"end":2490.12},{"sentences":[{"text":"Oh, no.","start":2491.465,"end":2491.785,"sentiment":"neutral","sentiment_score":-0.018920560367405415},{"text":"No.","start":2491.785,"end":2491.945,"sentiment":"neutral","sentiment_score":-0.04559427499771118},{"text":"I just want the Internet, man.","start":2491.945,"end":2493.465,"sentiment":"neutral","sentiment_score":-0.02180624660104513},{"text":"I","start":2493.465,"end":2493.625,"sentiment":"neutral","sentiment_score":0.003554541617631912}],"sentiment":"neutral","sentiment_score":-0.02107183337211609,"channel":1,"num_words":10,"start":2491.465,"end":2493.625},{"sentences":[{"text":"Yeah.","start":2493.56,"end":2493.7202,"sentiment":"neutral","sentiment_score":0.017327215522527695}],"sentiment":"neutral","sentiment_score":0.017327215522527695,"channel":0,"num_words":1,"start":2493.56,"end":2493.7202},{"sentences":[{"text":"just","start":2493.625,"end":2493.865,"sentiment":"neutral","sentiment_score":0.007472684606909752}],"sentiment":"neutral","sentiment_score":0.007472684606909752,"channel":1,"num_words":1,"start":2493.625,"end":2493.865},{"sentences":[{"text":"Yeah.","start":2493.7202,"end":2493.9602,"sentiment":"neutral","sentiment_score":0.007542497478425503}],"sentiment":"neutral","sentiment_score":0.007542497478425503,"channel":0,"num_words":1,"start":2493.7202,"end":2493.9602},{"sentences":[{"text":"gotta","start":2493.865,"end":2494.185,"sentiment":"neutral","sentiment_score":0.005263274535536766}],"sentiment":"neutral","sentiment_score":0.005263274535536766,"channel":1,"num_words":1,"start":2493.865,"end":2494.185},{"sentences":[{"text":"Yeah.","start":2493.9602,"end":2494.4602,"sentiment":"neutral","sentiment_score":0.01615312322974205}],"sentiment":"neutral","sentiment_score":0.01615312322974205,"channel":0,"num_words":1,"start":2493.9602,"end":2494.4602},{"sentences":[{"text":"do some work.","start":2494.185,"end":2494.825,"sentiment":"neutral","sentiment_score":0.05376191437244415},{"text":"That's why I'm I'm working.","start":2494.825,"end":2496.105,"sentiment":"neutral","sentiment_score":0.11983930021524429},{"text":"That's why.","start":2496.105,"end":2496.925,"sentiment":"neutral","sentiment_score":0.10593628510832787}],"sentiment":"neutral","sentiment_score":0.09723548144102097,"channel":1,"num_words":10,"start":2494.185,"end":2496.925},{"sentences":[{"text":"Totally understand,","start":2496.52,"end":2497.4802,"sentiment":"neutral","sentiment_score":0.2571328207850456}],"sentiment":"neutral","sentiment_score":0.2571328207850456,"channel":0,"num_words":2,"start":2496.52,"end":2497.4802},{"sentences":[{"text":"Yeah.","start":2497.15,"end":2497.65,"sentiment":"neutral","sentiment_score":0.1814982295036316}],"sentiment":"neutral","sentiment_score":0.1814982295036316,"channel":1,"num_words":1,"start":2497.15,"end":2497.65},{"sentences":[{"text":"mate.","start":2497.4802,"end":2497.9802,"sentiment":"neutral","sentiment_score":0.20699766278266907}],"sentiment":"neutral","sentiment_score":0.20699766278266907,"channel":0,"num_words":1,"start":2497.4802,"end":2497.9802},{"sentences":[{"text":"Yeah.","start":2497.91,"end":2498.41,"sentiment":"neutral","sentiment_score":0.12229132652282716}],"sentiment":"neutral","sentiment_score":0.12229132652282716,"channel":1,"num_words":1,"start":2497.91,"end":2498.41},{"sentences":[{"text":"Alright.","start":2498.4402,"end":2498.9202,"sentiment":"neutral","sentiment_score":0.1942625492811203}],"sentiment":"neutral","sentiment_score":0.1942625492811203,"channel":0,"num_words":1,"start":2498.4402,"end":2498.9202},{"sentences":[{"text":"She's fine.","start":2498.67,"end":2499.15,"sentiment":"neutral","sentiment_score":0.20170357823371887}],"sentiment":"neutral","sentiment_score":0.20170357823371887,"channel":1,"num_words":2,"start":2498.67,"end":2499.15},{"sentences":[{"text":"Leave","start":2498.9202,"end":2499.32,"sentiment":"neutral","sentiment_score":0.04896702617406845}],"sentiment":"neutral","sentiment_score":0.04896702617406845,"channel":0,"num_words":1,"start":2498.9202,"end":2499.32},{"sentences":[{"text":"Thank","start":2499.15,"end":2499.39,"sentiment":"neutral","sentiment_score":0.2179946005344391}],"sentiment":"neutral","sentiment_score":0.2179946005344391,"channel":1,"num_words":1,"start":2499.15,"end":2499.39},{"sentences":[{"text":"leave","start":2499.32,"end":2499.56,"sentiment":"neutral","sentiment_score":0.20497895777225497}],"sentiment":"neutral","sentiment_score":0.20497895777225497,"channel":0,"num_words":1,"start":2499.32,"end":2499.56},{"sentences":[{"text":"you.","start":2499.39,"end":2499.89,"sentiment":"neutral","sentiment_score":0.22295990586280823}],"sentiment":"neutral","sentiment_score":0.22295990586280823,"channel":1,"num_words":1,"start":2499.39,"end":2499.89},{"sentences":[{"text":"leave that with us, and I'll get Moraine to get in contact with you.","start":2499.56,"end":2502.7002,"sentiment":"neutral","sentiment_score":0.23934656754136086}],"sentiment":"neutral","sentiment_score":0.23934656754136086,"channel":0,"num_words":14,"start":2499.56,"end":2502.7002},{"sentences":[{"text":"Alright.","start":2502.99,"end":2503.47,"sentiment":"neutral","sentiment_score":0.2665601372718811},{"text":"Thanks.","start":2503.47,"end":2503.95,"sentiment":"positive","sentiment_score":0.6093496084213257},{"text":"Bye bye.","start":2503.95,"end":2504.53,"sentiment":"positive","sentiment_score":0.3620525598526001}],"sentiment":"positive","sentiment_score":0.40000371634960175,"channel":1,"num_words":4,"start":2502.99,"end":2504.53},{"sentences":[{"text":"Have a good day.","start":2504.939,"end":2505.659,"sentiment":"positive","sentiment_score":0.6195810586214066}],"sentiment":"positive","sentiment_score":0.6195810586214066,"channel":0,"num_words":4,"start":2504.939,"end":2505.659},{"sentences":[{"text":"Bye.","start":2505.55,"end":2506.05,"sentiment":"neutral","sentiment_score":0.3051031827926636}],"sentiment":"neutral","sentiment_score":0.3051031827926636,"channel":1,"num_words":1,"start":2505.55,"end":2506.05},{"sentences":[{"text":"Thank you.","start":2505.659,"end":2506.139,"sentiment":"positive","sentiment_score":0.6643659770488739},{"text":"Bye.","start":2506.139,"end":2506.639,"sentiment":"neutral","sentiment_score":-0.119087316095829}],"sentiment":"positive","sentiment_score":0.40321487933397293,"channel":0,"num_words":3,"start":2505.659,"end":2506.639}]},"summary":{"result":"success","short":"A customer, Jack Curio, called to report no internet despite activating his internet. The representative transferred him to WhatsApp for further assistance and instructed him to send a photo of his router and the WAN port. The customer was also instructed to guide the agent through connecting to the internet and reset their password. The agent helped the customer reset their router and provided steps for connecting to the internet, as well as resetting their wireless settings. The call ended with the agent reminding the customer to wait for photos and confirm settings."},"intents":{"segments":[{"text":"I just I paid for my Internet yesterday to get it activated and everything.","start_word":20,"end_word":33,"intents":[{"intent":"Report Internet issue","confidence_score":0.0019447213}]},{"text":"Could I have your name, please? Yeah.","start_word":55,"end_word":61,"intents":[{"intent":"Provide name","confidence_score":0.5274122}]},{"text":"Let's let's transfer this call to WhatsApp. I'll get you to send me some photos so we can have a better look at it and find Okay.","start_word":197,"end_word":223,"intents":[{"intent":"Transfer call","confidence_score":0.14111558},{"intent":"Check picture","confidence_score":0.000046977868}]},{"text":"Now I'm gonna need your assistance with this, mate. Sorry.","start_word":644,"end_word":653,"intents":[{"intent":"Request assistance with router","confidence_score":0.025039988}]},{"text":"I need you to send me a photo of the router you're using because if it's your router and it's a VDSL router, it's not gonna work on this network. Yeah.","start_word":671,"end_word":701,"intents":[{"intent":"Send photo","confidence_score":0.094441764},{"intent":"Check router usage","confidence_score":0.0037714217}]},{"text":"It should work because I've already done my research and everything, and I've already told Lorraine. She said it shouldn't be it's a brand new router. Yeah?","start_word":703,"end_word":729,"intents":[{"intent":"Send message to lorraine","confidence_score":0.0000012894895}]},{"text":"Is it a Wi Fi six minimum? Yeah.","start_word":734,"end_word":741,"intents":[{"intent":"Confirm router model","confidence_score":0.0053098793},{"intent":"Confirm wifi rating","confidence_score":0.00005993029}]},{"text":"Can you log in to the web interface of that router, go to the triple POE section, and I need you to send me a photo of that with the username and password, please. The username and password for what?","start_word":812,"end_word":851,"intents":[{"intent":"Obtain information on router login","confidence_score":2.6215926e-7},{"intent":"Provide photo/password","confidence_score":0.000028272496},{"intent":"Log in to triple poe settings","confidence_score":0.00084575487}]},{"text":"I'll send Well, see, you on the phone, you it's very easy to make errors on the phone because you can't navigate properly. It's a small screen. So if you can use your PC, it'll be it'll be a lot better. Yeah.","start_word":938,"end_word":979,"intents":[{"intent":"Provide help with phone navigation","confidence_score":0.000038809107}]},{"text":"So if you can use your PC, it'll be it'll be a lot better. Yeah.","start_word":965,"end_word":979,"intents":[{"intent":"Use pc for router errors","confidence_score":0.026064536}]},{"text":"All you need all we need to do is just log in to the so you log in to the router, go to the triple PO settings, and that's it.","start_word":999,"end_word":1028,"intents":[{"intent":"Provide instructions for connecting to triple po settings","confidence_score":0.00003021231}]},{"text":"All you need all we need to do is just log in to the so you log in to the router, go to the triple PO settings, and that's it. If you can do that, it just helps it'll just help us to fix up this issue.","start_word":999,"end_word":1045,"intents":[{"intent":"Fix router issue","confidence_score":0.6190317}]},{"text":"If you want, could you call me on WhatsApp by interest? I could tell you. Yeah.","start_word":1045,"end_word":1060,"intents":[{"intent":"Request call back","confidence_score":0.24709964}]},{"text":"But on the Wi Fi, you can do that with your phone. I mean, on the WhatsApp, you can do that with your phone. You don't need Oh, okay. Yep. Sure, sir. so you Oh. just you do you so you don't need Internet to log in to the router interface. Oh, So you okay.","start_word":1103,"end_word":1157,"intents":[{"intent":"Provide phone number for internet connectivity","confidence_score":0.00003669015}]},{"text":"Now it's logged in. So Just find the triple yeah. POE settings. I usually it's 19 something. I have to go.","start_word":1209,"end_word":1229,"intents":[{"intent":"Recommend logging in to triple poo settings","confidence_score":1.073586e-8}]},{"text":"POE settings.","start_word":1219,"end_word":1220,"intents":[{"intent":"Find triple pos settings","confidence_score":0.022213336}]},{"text":"19. The IP address will be one nine two dot one six eight dot something dot something. Yeah.","start_word":1230,"end_word":1247,"intents":[{"intent":"Provide ip address and password","confidence_score":0.01137863},{"intent":"Provide ip address","confidence_score":0.10659391}]},{"text":"One nine one nine two. It's on the sticker just underneath the reno. 192816.","start_word":1248,"end_word":1261,"intents":[{"intent":"Provide phone number for troubleshooting","confidence_score":0.011969872}]},{"text":"Did you send me a message on your WhatsApp? Or I did.","start_word":1349,"end_word":1360,"intents":[{"intent":"Send message","confidence_score":0.82352024}]},{"text":"I got I got the wrong bloody number. Sorry.","start_word":1387,"end_word":1395,"intents":[{"intent":"Understand error","confidence_score":0.00036544207}]},{"text":"Did you did you send the photo? Yeah.","start_word":1449,"end_word":1456,"intents":[{"intent":"Send photo","confidence_score":0.27081847},{"intent":"Verify photo","confidence_score":0.0024303324}]},{"text":"Because I'm using my four g, but it's it's pretty shit here. Okay.","start_word":1467,"end_word":1479,"intents":[{"intent":"Load equipment","confidence_score":0.020659914}]},{"text":"I'm I'm I'm trying to switch the cables as well on the Can you click on on the on Internet that. tab? The tape?","start_word":1561,"end_word":1584,"intents":[{"intent":"Switch cables","confidence_score":0.48183027}]},{"text":"If you can send me the password, that will be good.","start_word":1622,"end_word":1632,"intents":[{"intent":"Send password","confidence_score":0.592459}]},{"text":"Oh, the provider, that will be great. Yeah. Yeah.","start_word":1633,"end_word":1641,"intents":[{"intent":"Provide provider","confidence_score":0.056925412}]},{"text":"I should probably change my network. I don't know which one should I go. Maybe Telstra or something.","start_word":1664,"end_word":1681,"intents":[{"intent":"Change network","confidence_score":0.24547671}]},{"text":"and you'll find that everything is reset back to factory default.","start_word":2019,"end_word":2029,"intents":[{"intent":"Reset default settings","confidence_score":0.12816972}]},{"text":"It's asking me for the password. The the password is the the the ones at the back of the router. Yep. Yeah?","start_word":2112,"end_word":2133,"intents":[{"intent":"Provide password","confidence_score":0.0001738658}]},{"text":"It's connected to August. It's asking me for the username and password now. Alright.","start_word":2427,"end_word":2440,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.022010101}]},{"text":"I'll I'll just put in a a a name. And then PCDNet and then just put the password same. Yeah. Because we need to complete this process. It's for the router to start working. Alright.","start_word":2722,"end_word":2756,"intents":[{"intent":"Share router setup instructions","confidence_score":0.000028270792}]},{"text":"It's set Because up it's to fix this. yeah. Because I can see here there's no Internet connection from my end. Yeah. So it could be Oh, those okay. little optical boxes. The optical Yep. cables, it's a small thin cable that goes from the white box to the black box. Oh, okay.","start_word":3008,"end_word":3060,"intents":[{"intent":"Fix cable issue","confidence_score":0.11296099}]},{"text":"Because unplugged from both ends, that little white SIM cable. Just make sure it's unplugged.","start_word":3415,"end_word":3429,"intents":[{"intent":"Unplugged power supply","confidence_score":0.009792125}]},{"text":"Just leave it out for about ten seconds. Mhmm. 3456789, There is a there is a reset 6. as well on it here.","start_word":3689,"end_word":3711,"intents":[{"intent":"Reset router","confidence_score":0.4459552}]},{"text":"So can we go back to the router, p p p o n, just double check the username and password again, please? Yep.","start_word":3825,"end_word":3847,"intents":[{"intent":"Report router issue","confidence_score":0.00850179}]},{"text":"So can we go back to the router, p p p o n, just double check the username and password again, please? Yep. Sure.","start_word":3825,"end_word":3848,"intents":[{"intent":"Troubleshoot router issue","confidence_score":0.011818895}]},{"text":"So if there's no activity, there's gotta be something wrong from their end. So leave that with us, and I'll get back to I'll get Lorraine to get back to you as soon as possible. Hello? Hello?","start_word":4034,"end_word":4070,"intents":[{"intent":"Resolve issue","confidence_score":0.0016359433}]},{"text":"So I'll I'll have to get Moraine to log a phone with the soup with the Linux networks Yep.","start_word":4136,"end_word":4154,"intents":[{"intent":"Log phone","confidence_score":0.3055075}]},{"text":"So I'll I'll have to get Moraine to log a phone with the soup with the Linux networks Yep. and find out what's happening then. To me, what it it's showing me, and I've been doing this for a while now, it's Yep. telling me they haven't activated it properly from their end. Oh, okay.","start_word":4136,"end_word":4190,"intents":[{"intent":"Confirm device status","confidence_score":0.000058000154}]},{"text":"I really need the Internet Yeah. Yeah.","start_word":4290,"end_word":4296,"intents":[{"intent":"Confirm internet use","confidence_score":0.0028701427}]},{"text":"ASAP, please. You've done everything properly, so everything's run properly. I'll just wait for those other photos to come through, confirm it, and we'll get all that settled for you as soon as possible.","start_word":4298,"end_word":4331,"intents":[{"intent":"Confirm installation","confidence_score":0.08633111},{"intent":"Confirm availability","confidence_score":0.0126783475}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Hello? This message has been transcribed. One moment while I notify the caller. Hello? Yes. Yes. Hi, Ben. I just I paid for my Internet yesterday to get it activated and everything. Mhmm. It was already activated yesterday, but I still I don't have any Internet until now. So it's been two days. Could I have your name, please? Yeah. It's Jack, j a c k, Curio. Jack Curio. Okay. So you're on a Linham network? No. Yeah. Is this Yeah. I've RTL? got I've got you. Yeah. It's it's out. You I can see you're on a Linen Network. Hang on a sec. Let me just type it up there. Yeah. I've got a Linen network here. Linham, where are you? When did you sign up for the Internet? I found out yesterday. Okay. So you would've received the credentials yesterday on a text. Is that right? Yeah. They said that it's active and everything, and there was a lady That's that right. walked Yep. me through everything, all the troubleshooting. I've done everything. And Okay. still there is no Internet. Okay. Do you have WhatsApp? WhatsApp. Yeah. I do have WhatsApp. Yeah. Okay. Let's let's transfer this call to WhatsApp. I'll get you to send me some photos so we can have a better look at it and find Okay. out why it's not working. Have you got with the network, you should have two boxes, a little black one and a white one. Yes. I do. Yeah. Okay. So what I've already route? sent the like, all the photos and everything. I've already sent everything. Okay. So you would have spoken to one of our team members. Yeah. Okay. Hang on a sec. And you send that through team or email, or how did you send the photos? I I I emailed them to one lady. Her her name is Probably Moraine. Lorraine. Yeah. That that's the one. Yeah. Yeah. Yeah. Well, she's yeah. Probably, she might be busy with some other thing at the moment. So if you don't mind, I'll text you on on the WhatsApp. And if you can if you don't mind, just explain it to me the two boxes on the wall. You got a little white one and a black one. Right? Yep. The little black one, what lights do you see on it? The black one has got three lights on it. Is one of them flashing? Yeah. One of them is flashing. Yeah. Okay. Now that little black box, how many Ethernet ports does it have? It's got three. Three Ethernet ports. Yeah. What do you mean by Internet port? Sorry. Now were you plugging the Ethernet cable into? Oh, it's got only one. Okay. And the other end so you got one plugged into there and the other Yep. end of the cable, where's it plugged into? It's plugged into the rotor. What which port of the router? The back is called Wayne, Yeah. But w the back of a the router f. might have one, two, three, or four ports. Does it have a WAN F. port? Yep. The the w a Yeah. w You need you need a Yep. to plug you need to plug it into that port. That's what I plugged it in into the Okay. w So a. so WAN port. Okay. So let me just check something here. And What the was last the address? The address is 9 Slash Yep. Belinda Place. It's in May May Hills, New South Wales, Australia. Yep. That's right. Alright. One second. Let me just pull that out and find out what's going on. Yeah. The backlight at the W A M is actually flashing. Green flashing. 910 Melinda Place. Submit. Okay. So there's no session here.","start_word":0,"end_word":632,"sentiment":"neutral","sentiment_score":-0.010850745529866238},{"text":"It's saying nothing's there.","start_word":633,"end_word":636,"sentiment":"negative","sentiment_score":-0.3669160306453705},{"text":"Let's just click start this. Session log. Now I'm gonna need your assistance with this, mate. Sorry. Can Yep. you I'm gonna just text you just hello so you know that it's me. Yep. I need you to send me a photo of the router you're using because if it's your router and it's a VDSL router, it's not gonna work on this network. Yeah. No. It should work because I've already done my research and everything, and I've already told Lorraine. She said it shouldn't be it's a brand new router. Yeah? I just bought it. Is it a Wi Fi six minimum? Yeah. It's a Wi Fi six. Yep. It's Okay. called the Mercury. You can search a It doesn't worry me. I just need to know if it's a minimum Wi Fi six. So yep. underneath that router, you got a sticker on it. Right? Yeah. It does. Yeah. I've already sent a photo of that as Okay. well. I Now do you have a laptop? do have a computer desktop. Okay. Can you log in to the web interface of that router, go to the triple POE section, and I need you to send me a photo of that with the username and password, please. The username and password for what? Sorry. Inside For the the router, rep you log in to the router web face, and Yep. you have a triple POE settings in that router when you log in to the web face of that router, and we send you a username and password to your text yesterday. I just want you to send me a photo of that just to double check, making sure that the username and password is correct. Yeah. Sure. Sure. So I did that everything on my phone. I'll Yeah. I'll send Well, see, you on the phone, you it's very easy to make errors on the phone because you can't navigate properly. It's a small screen. So if you can use your PC, it'll be it'll be a lot better. Yeah. Yeah.","start_word":637,"end_word":980,"sentiment":"neutral","sentiment_score":0.019581617327233732},{"text":"Because the signal is not very good with my PC.","start_word":981,"end_word":990,"sentiment":"negative","sentiment_score":-0.5059826970100403},{"text":"That's all. Like, that's Yeah. it. Look. All you need all we need to do is just log in to the so you log in to the router, go to the triple PO settings, and that's it.","start_word":991,"end_word":1027,"sentiment":"neutral","sentiment_score":0.16210855221426165},{"text":"If you can do that, it just helps it'll just help us to fix up this issue.","start_word":1028,"end_word":1044,"sentiment":"positive","sentiment_score":0.4611896872520447},{"text":"If you want, could you call me on WhatsApp by interest? I could tell you. Yeah. No. We can text. You don't have to talk. Oh, okay. Yeah. Just send me a photo, please. Because the the thing is I have to sign up with the hotspot because I don't have Internet. Yeah. Sorry, mate. If just yeah. But on the Wi Fi, you can do that with your phone. I mean, on the WhatsApp, you can do that with your phone. You don't need Oh, okay. Yep. Sure, sir. so you Oh. just you do you so you don't need Internet to log in to the router interface. Oh, So you okay. log in, go to there, show me what's there, and just open up your WhatsApp to the where I send you the high, take a photo and send, and that's it. Okay. So I'm just logging in through the Yeah. Wi Fi. Yeah. Yeah. Yeah. No problem. Take your time. Alright. Now it's logged in. So Just find the triple yeah. POE settings. I usually it's 19 something. I have to go. 19. The IP address will be one nine two dot one six eight dot something dot something. Yeah. One nine one nine two. It's on the sticker just underneath the reno. 192816. Yep. It's asking me for the password. Local password. Yeah. That'll be on the sticker as well. Yep. I I've I've already changed my password yesterday. Okay. Whatever password you changed to, that's not a problem. Yep. Yep. So it's logged logged in now. Yep. And where did where exactly you want me to go? Well, can you send me a photo of what you see on that screen so I can guide Yeah. Sure. Sure. you? I can Please.","start_word":1045,"end_word":1341,"sentiment":"neutral","sentiment_score":0.07186035066843033},{"text":"send you Thank a you.","start_word":1342,"end_word":1346,"sentiment":"positive","sentiment_score":0.4186993539333343},{"text":"quote. Yep. Did you send me a message on your WhatsApp? Or I did. I hello, and you replied hi. I replied. Hi. I didn't reply. And you must Okay. have said it to me else. Oh, hang on. Sorry.","start_word":1347,"end_word":1386,"sentiment":"neutral","sentiment_score":-0.038322908245027064},{"text":"I got I got the wrong bloody number.","start_word":1387,"end_word":1394,"sentiment":"negative","sentiment_score":-0.4070596396923065},{"text":"Sorry. Yeah. I I don't have to I'm sorry.","start_word":1395,"end_word":1403,"sentiment":"neutral","sentiment_score":-0.23998187482357025},{"text":"I'm so stupid.","start_word":1404,"end_word":1406,"sentiment":"negative","sentiment_score":-0.4149113893508911},{"text":"oh, my god. Okay. Sorry, mate. Okay. Here we go. Oh, well, you know, it happens.","start_word":1407,"end_word":1422,"sentiment":"neutral","sentiment_score":-0.12187151610851288},{"text":"I'm not perfect, mate.","start_word":1423,"end_word":1426,"sentiment":"negative","sentiment_score":-0.4521922469139099},{"text":"No. No. You're alright. Yeah. Alright. Just send it to you now.","start_word":1427,"end_word":1438,"sentiment":"neutral","sentiment_score":-0.012088502757251264},{"text":"Oh, perfect.","start_word":1439,"end_word":1440,"sentiment":"positive","sentiment_score":0.3349815011024475},{"text":"I've received it. Yeah. Okay. And your furnace? Did you did you send the photo? Yeah. Did you receive it? I think the the Internet heat. Because I'm using my four g, but it's it's pretty shit here. Okay. Yeah. Yeah. It What it what company are you with? I'm with Optus. Okay. It's They probably it's they've got pretty a they've got a might have a a tower that's a bit far from there. Can I just put you on hold for about two seconds? yeah. It's it's loading now. But yeah. Yeah. Yeah. I'm just gonna put you on hold. Two seconds, please. Oh, my god. No worries. Okay. I got the photo. Let Yep. me have Yeah. I'm I'm I'm trying to switch the cables as well on the Can you click on on the on Internet that. tab? The tape? Can you click on the Internet tab Yep. Internet tab. Yep. and then Okay. send your product list? Yep. It it shows the the p p triple p o e, and then it Yep. shows the logins. If you can send me the password, that will be good. Oh, the provider, that will be great. Yeah. Yeah. Sure. I'll do that. Thanks, bro. For Charter. Oh, it's just loading now. It's a bit slow. Yeah. Yeah. No worries. I should probably change my network. I don't know which one should I go. Maybe Telstra or something. Because the network is a bit We we use the Telstra net network, and we've had no problem. But it doesn't mean that Telstra's perfect. You know what I mean? They all have their Oh, okay. Yeah.","start_word":1441,"end_word":1717,"sentiment":"neutral","sentiment_score":0.007280604860035952},{"text":"Good idea.","start_word":1718,"end_word":1719,"sentiment":"positive","sentiment_score":0.6146518588066101},{"text":"what plan are you on? I've got there, like, a prepaid plan. So Mhmm. What's Yeah. that costing you? It cost me around 40 is is 35, something like that. $35 per How many month. views? I don't need that. They give me around 40 gigabytes. Okay. I'm just just just checking. 012529425294. No. No. 1225. Did you the username and password, did you copy paste, or you put them in manually? I I tried to put it manually, and I copy and paste it as well. Yeah. Copy I did paste. that. Yep. Okay. Yeah. And I tried to do it manually as well. Maybe Okay. I should try No. No. yeah. I Well, what you're gonna have to do, if you don't mind, yeah. I want you to the back of the router, you got a reset button there. Yep. I need you to press that reset button. Hold it down for thirty seconds. Okay. And then we need to relog back into the router and re put in the username and password, which I'm gonna give it to you in your WhatsApp so you can copy paste directly Yep. Alright. back in. Because I reckon when you did it manually, you might have confused the router a bit, and that's probably why we're having this issue. Oh, okay. So do you want me to press it now? Yeah. Yeah. Please. Yeah. Yep. 123456, Thirty thirty seconds. Yeah. 510111213192021. 30. I've just texted you Yep. the username and password. Yep. Now I've pressed that for thirty seconds. Okay. I looked over. Okay. The the light should flash off and on. Yep. It's actually it was flashing, and then now it's turned into, like, orange color. Okay. Now I want you to log back into the router, Yep. and you'll find that everything is reset back to factory default. Okay. Go back to the triple p o e and put in the username and password and then press I think it's save or next or whatever it says. Yeah. Tap the dinner. I'll probably have to wait a little bit until it loads. Yep. It has Mercury c. There is two of them. There is Mercury's five g, and there is the Mercury's one nine d. Alright. Call call get it to the five g. Five g one? Okay. Alright. Connect. It's asking me for the password. The the password is the the the ones at the back of the router. Yep. Yeah? On the speaker. Yeah. Correct. Yeah. Gonna take a photo of that. Yep. So it's connecting. Yep. Connected. Now it's asking me for a new password. Yeah. Create You yeah. administrative Yep. so any password. Yeah? Yeah. Just create one that you can remember. Yep. Let's get started. Now I've got the it says region Germany or universal universal home zone. I'm just That that should not really be an issue. But anyway yeah. Next. Now here it says select connection type. I'll just put the PPPOE. That's the one. And then put Yep. in that username and password I sent you. Yep. And then next and then username and password. So you want me to type it in or just copy and paste it? Copy paste is better, mate. If you can do Yeah.","start_word":1720,"end_word":2268,"sentiment":"neutral","sentiment_score":0.00344620089306206},{"text":"The that, thing is that'd be great.","start_word":2269,"end_word":2275,"sentiment":"positive","sentiment_score":0.3815377950668335},{"text":"I'm yeah. The thing is I'm using the desktop, and you send it on my on my WhatsApp, Haven't you got sir. WhatsApp on your desktop? I do, but I don't think it's connected because there's no Internet at the moment. Oh, yeah. There's there's no connection Internet connection. Well, can you set up your PC to a HubSpot? Yeah. I can do that, but Yeah. We'll do I'm that because good. I I prefer you copy paste. It's a lot better that way. Okay. But I I will have to disconnect the Yeah. Yeah. That's Wi that's Fi. fine. I can communicate with you through WhatsApp. We can hang Alright. up. Not I'll a problem. I'll I'll just connect it through the hotspot. K. Yep. Now it's connected. Okay. Yep.","start_word":2276,"end_word":2406,"sentiment":"neutral","sentiment_score":0.031079372035638063},{"text":"It's now it's loaded. Perfect. I've got everything.","start_word":2407,"end_word":2414,"sentiment":"positive","sentiment_score":0.46666672825813293},{"text":"I'm gonna go back and connect to the Yep. alright. Connect. Yep. It's connected to August. It's asking me for the username and password now. Alright. I'll just Just copy. just the triple POE. Yeah? Yeah. So it was the the page was already opened. Yeah. Just copy paste now if Yep. you can. And does it say save next? What does it say? It just says next. Okay. Well, Yeah. let me It know says when you put it all in. You clicked on next. yep. And you There's a it says special ISP settings. I Retrieve just I'm just settings from no. just I got say it. next. Yeah.","start_word":2415,"end_word":2525,"sentiment":"neutral","sentiment_score":0.023551734164357185},{"text":"I got it, man. That's what that's some bloody bullshit. All that is was just a waste of time.","start_word":2526,"end_word":2544,"sentiment":"negative","sentiment_score":-0.712615430355072},{"text":"Sorry? Label there is it says personal wireless settings, and this says personal personalize your wireless network name and Yeah. You can personalize it or you can password. just put in there Airtel Australia 2.4 g and Airtel Australia five g. But just note that the 2.4 g, you only use it if you have an alarm system inside your house. Otherwise, if you hook up to the point four to the 2.4 g, you're gonna find your speed Hello? slow because it's a small bandwidth. So all your other devices, you're connected to the five g, not the 2.4 g. The 2.4 g alarm system, and you might have some TVs that are over five or six years old, but only connect to the 2.4. So the the one two point four g h zed, it's already enabled. So do you want me to do that, or there's another option here to Smart Connect as well? Smart connect means you can just leave them like that, and it'll connect up to whichever one. Oh, okay. Alright. I'll I'll just put in a a a name. And then PCDNet and then just put the password same. Yeah. Because we need to complete this process. It's for the router to start working. Alright. So And if it doesn't work, and then we have a then we have a problem. Okay. So just say I've already put in the network name and the password. I'm just gonna say next. Yep. Yep. Here it says wireless settings has been changed. Please reconnect to the router to continue the setup. Okay. So It because says you changed it, you've gotta log yeah. back into it. Yeah. Yep. So connected. There is an option here. It says connected. I'll press that. Yeah. Now it's kinda loading, testing the Internet connection. It may take several seconds. Please wait. So I'm not I'm still not seeing any session here. No session logs available. I'll send you a photo of the Yeah. Send me a photo of everything. I need I really need to see where are we? It's loading. Alright. If you can send me a photo of the little black box. The little black box. Yeah. Yeah. The little black box. I need to see a photo of that and the white box because it could be that maybe the optical cables might be loose. So those little optical cables are loose. You probably have to pull them out and put them back in. Because sometimes that happens. Because the builders, when they install them, they just don't perform and think it's all done properly. I've sent you another photo of the the black Yeah. box. Yep. So now it says here no connect no Internet connection. Yeah. It's set Because up it's to fix this. yeah.","start_word":2545,"end_word":3015,"sentiment":"neutral","sentiment_score":-0.04773641645813444},{"text":"Because I can see here there's no Internet connection from my end.","start_word":3016,"end_word":3027,"sentiment":"negative","sentiment_score":-0.4323161542415619},{"text":"Yeah. So it could be Oh, those okay. little optical boxes. The optical Yep. cables, it's a small thin cable that goes from the white box to the black box. Oh, okay. Yep. Yep. I see them. It could be maybe they're not plugged in properly, but let's wait until I receive this photo first. Yep. I've sent you some photos now. Wait. I haven't got him yet. Cables here. What are you here? Yeah. It's the the photo is still loading. Yeah. Okay. So that little white cable Yep. so if you have a look at the little black box, Yep. got that little white cable. Can you pull that out? You mean the green one? The one in the green? Or Yeah. The little white the one that's got the green cap on it. Yep. Pull that now. Okay. Let's see if I can pull And it then you out. can lift up the lid in that little white box as well. It just lifts up. Okay. So I've take I've yep. I've listed the whole box out, and then I've taken the the cable out. Yeah. The power light's There there on. is one light red. Right? It says That's on the power the light, is it? yeah. The OmniTender photo? You know, hang on. Let's just take off these two cables first. Okay. So the two white cables or No. The white cable that goes from the black box to the white box. The little white cable with a green tap that goes from the black box to the little white box. Okay. So you want me to take both white cables from the black box. Yeah? No. You got two cables on the black box. The Ethernet cable that goes to your router, you don't touch that. And Okay. you've got the little thin white cable with a red with a green cap. I want you to Yep. pull that out. Yep. I did that. In the little white box, you lift up the lid, and you'll see it connected there as well if you can just unplug it. They should well, it's got little networks. Alright? Yep. If you lift it up, you'll see the connection there. Alright? Yep. Can you see it? Yeah. Yeah. I I can see it. Yeah. Because unplugged from both ends, that little white SIM cable. Just make sure it's unplugged. Let me know it's Yep. when it's unplugged. Alright? Yes, sir. It's already unplugged, the the one with the green tip on it. Yep. Alright. Now can you plug them back in and make sure they're firmly plugged in, please? Okay. Yep. No. They only have one position, so make sure it's Yep. Yep. it's So yeah. now they're flashing. It used to be red. Now, one one once I plugged it in, now it's it's going green and flashing. Okay. One second. So what do you see on the router now? On the there's only one green light. Is it? That's green. Yeah? Yes. It's a green. I'll send you a photo if you want. Alright. So now what color is the power light? And the little black? There's there's three green lights on it. And one of them is flashing. Right? Yeah. One of them is kind of flashing here a little bit. Yeah. Is it flashing fast, slow, or just a constant flash? Just just the slow just kind of slow flashing. Yeah.","start_word":3028,"end_word":3605,"sentiment":"neutral","sentiment_score":0.0192600877554346},{"text":"I'm still not seeing anything from my end.","start_word":3606,"end_word":3613,"sentiment":"negative","sentiment_score":-0.34780240058898926},{"text":"Alright. Can you unplug the power supply from that little black box? Just pull it out. Okay. The whole thing, like, from the power? Yeah. You got that little black plug that's plugged into it. Right? Yep. Yeah. Just pull that out and just Yep. leave it out just leave it out for ten seconds and then put it back in. All the lights will go off. Yeah. All the lots went off now. Alright. Just leave it out for about ten seconds. Mhmm. 3456789, There is a there is a reset 6. as well on it here. On the No. black No. box, No.","start_word":3614,"end_word":3718,"sentiment":"neutral","sentiment_score":-0.03837273919156619},{"text":"the No.","start_word":3719,"end_word":3720,"sentiment":"negative","sentiment_score":-0.333561509847641},{"text":"little I'm about to reset that. Alright. Just put it back in. alright. And let me know when Yep. the lights are all flashing or all on. There should be two solid, one flashing. So there's one green light flashing now. Which one? There's one red in the middle. There's there's another one. I think they just The one in the in give the it some middle of that red should be should come green. yep. Now it's came green. Now they're all green. Okay. And what the hell, man?","start_word":3721,"end_word":3810,"sentiment":"neutral","sentiment_score":-0.01925300434231758},{"text":"Why am I saying this?","start_word":3811,"end_word":3815,"sentiment":"negative","sentiment_score":-0.4118444323539734},{"text":"I'm just just resetting it from my end. Okay. So can we go back to the router, p p p o n, just double check the username and password again, please? Yep. Sure. Okay. So and it must be probably something from Linham Network's back end that they can fix up online. Otherwise, we'll be getting different types of errors. So back to the setup or what do you want me to do? Yeah. I want you to log back into the router and just show me the triple POE settings, please. Settings. I've just put the I'm just gonna take a photo of the logins as well. Yeah. Because I can see the three little lights are green. That should be bloody working, man. What the hell? I'll take a photo of this as well. Yeah. Connection test. Alright. I'm just gonna get my tech team to raise this issue with Linham Networks and just leave Okay. everything as it is connected, and you will be advised when it's all fixed. Because I think it's just a back end issue that they need to make sure that it's set up properly from their back end. So from our back end, that's all done. But from their back end, it's it's showing that there's no no activity. So if there's no activity, there's gotta be something wrong from their end. So leave that with us, and I'll get back to I'll get Lorraine to get back to you as soon as possible. Hello? Hello? Hello? Hello? Yep. I've sent you the photos there of what's happening. Yeah. Now I've got the photos. I just need the other photos, the triple POE one. Yeah. The triple PO The triple POE, I just sent you that. I've I sent haven't you, looked like, up. four photos. Yeah. It's just loading because it's a bit too slightly. No. That's alright. No worries. Yeah. So I'll I'll have to get Moraine to log a phone with the soup with the Linux networks Yep. and find out what's happening then. To me, what it it's showing me, and I've been doing this for a while now, it's Yep. telling me they haven't activated it properly from their end. Oh, okay. So just, yeah, just leave everything as it is. But before we do, just show I just need to double check that the triple PLE is all correctly done. Otherwise, if it's not, then they'll get upset with us. Yeah. 100%. So I've sent you everything, all the the triple POE and all Yeah. the stuff that I've done. So it's just I haven't loading got at any the moment. yet. So I'll I'll pass you through to Moraine, and we'll get all this updated. So probably might happen within the hour. Okay? Oh, okay. Yeah. That'll be good. I really need the Internet Yeah. Yeah. No. ASAP, please. You've done everything properly, so everything's run properly. I'll just wait for those other photos to come through, confirm it, and we'll get all that settled for you as soon as possible. Alright.","start_word":3816,"end_word":4332,"sentiment":"neutral","sentiment_score":-0.049181344070448406},{"text":"Perfect. Thanks, man. Okay. Appreciate it.","start_word":4333,"end_word":4338,"sentiment":"positive","sentiment_score":0.504553496837616},{"text":"No worries, mate. Anything else? Oh, no. No. I just want the Internet, man. I Yeah. just Yeah. gotta Yeah. do some work. That's why I'm I'm working. That's why. Totally understand, Yeah. mate. Yeah. Alright. She's fine. Leave Thank leave you. leave that with us, and I'll get Moraine to get in contact with you. Alright.","start_word":4339,"end_word":4395,"sentiment":"neutral","sentiment_score":0.13092017291407837},{"text":"Thanks. Bye bye. Have a good day.","start_word":4396,"end_word":4402,"sentiment":"positive","sentiment_score":0.5199616551399231},{"text":"Bye.","start_word":4403,"end_word":4403,"sentiment":"neutral","sentiment_score":0.3051031827926636},{"text":"Thank you. Bye.","start_word":4404,"end_word":4406,"sentiment":"positive","sentiment_score":0.5070067644119263}],"average":{"sentiment":"neutral","sentiment_score":-0.002183843742717396}}}}