{"metadata":{"transaction_key":"deprecated","request_id":"019e8c17-fa4a-79a0-ab82-163924d7f454","sha256":"549ba412f654a16a9cacb0e98591a9f3af3c83741e1896310f223d586a8ac82f","created":"2026-06-03T06:07:23.519Z","duration":21.815937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":77,"output_tokens":52},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":87,"output_tokens":87},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":87,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. AT and T tech support. Hi. It's you probably would have this made I spoke to you before. I think one of the provisioning team was trying to call you. Yeah. I'll get them to call you in a sec. Yeah. Sorry, brother. Alright, mate. Okay. Bye. Bye.","confidence":0.9760742,"words":[{"word":"good","start":0.24,"end":0.29333332,"confidence":0.98535156,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.38574379682540894},{"word":"afternoon","start":0.29333332,"end":0.34666663,"confidence":0.9760742,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.36586955189704895},{"word":"at","start":0.34666663,"end":0.39999998,"confidence":0.09222412,"punctuated_word":"AT","sentiment":"neutral","sentiment_score":0.26559674739837646},{"word":"and","start":0.39999998,"end":0.79999995,"confidence":0.80810547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17657703161239624},{"word":"t","start":0.79999995,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"T","sentiment":"neutral","sentiment_score":0.18299192190170288},{"word":"tech","start":1.1999999,"end":1.4399999,"confidence":0.7426758,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.26768210530281067},{"word":"support","start":1.4399999,"end":1.9399999,"confidence":0.97021484,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.19003836810588837},{"word":"hi","start":6.8799996,"end":7.04,"confidence":0.7150879,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.08777789771556854},{"word":"it's","start":7.04,"end":7.44,"confidence":0.8569336,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1217011958360672},{"word":"you","start":7.8399997,"end":8.0,"confidence":0.9760742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14960861206054688},{"word":"probably","start":8.0,"end":8.4,"confidence":0.9560547,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.16475984454154968},{"word":"would","start":8.4,"end":8.559999,"confidence":0.9589844,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.14528338611125946},{"word":"have","start":8.559999,"end":8.88,"confidence":0.44677734,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1600393503904343},{"word":"this","start":9.04,"end":9.28,"confidence":0.62890625,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1440569907426834},{"word":"made","start":9.28,"end":9.5199995,"confidence":0.3696289,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.12317176163196564},{"word":"i","start":9.599999,"end":9.84,"confidence":0.60058594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17716532945632937},{"word":"spoke","start":9.84,"end":10.08,"confidence":0.65722656,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.1470530331134796},{"word":"to","start":10.08,"end":10.16,"confidence":0.97509766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17985793948173523},{"word":"you","start":10.16,"end":10.32,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1924324780702591},{"word":"before","start":10.32,"end":10.559999,"confidence":0.9433594,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.16789859533309937},{"word":"i","start":10.559999,"end":10.639999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23126351833343503},{"word":"think","start":10.639999,"end":10.88,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.1804201304912567},{"word":"one","start":10.88,"end":11.12,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.20694944262504575},{"word":"of","start":11.12,"end":11.2,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1923454999923706},{"word":"the","start":11.2,"end":11.7,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22990509867668152},{"word":"provisioning","start":12.290937,"end":12.690938,"confidence":0.99658203,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":-0.19290542602539065},{"word":"team","start":12.690938,"end":12.930938,"confidence":0.9892578,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.2583332657814026},{"word":"was","start":12.930938,"end":13.090938,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.2124432772397995},{"word":"trying","start":13.090938,"end":13.330937,"confidence":0.9921875,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.18605196475982663},{"word":"to","start":13.330937,"end":13.410937,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15940958261489868},{"word":"call","start":13.410937,"end":13.570938,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.15133990347385406},{"word":"you","start":13.570938,"end":14.070938,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.15416625142097473},{"word":"yeah","start":15.490937,"end":15.650938,"confidence":0.96191406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.030988385900855064},{"word":"i'll","start":15.650938,"end":15.890938,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03648613393306732},{"word":"get","start":15.890938,"end":16.050938,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.030259430408477783},{"word":"them","start":16.050938,"end":16.210938,"confidence":0.9980469,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.011467903852462769},{"word":"to","start":16.210938,"end":16.290937,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.008913762867450714},{"word":"call","start":16.290937,"end":16.530937,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.019005749374628067},{"word":"you","start":16.530937,"end":16.850937,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01489955186843872},{"word":"in","start":16.850937,"end":17.010937,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.00960221141576767},{"word":"a","start":17.010937,"end":17.170937,"confidence":0.9760742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.002540756016969681},{"word":"sec","start":17.170937,"end":17.670937,"confidence":0.98950195,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.009215440601110458},{"word":"yeah","start":18.290937,"end":18.610937,"confidence":0.9692383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003731485456228256},{"word":"sorry","start":18.610937,"end":18.930937,"confidence":0.9941406,"punctuated_word":"Sorry,","sentiment":"neutral","sentiment_score":-0.07700945436954498},{"word":"brother","start":18.930937,"end":19.330936,"confidence":0.9980469,"punctuated_word":"brother.","sentiment":"neutral","sentiment_score":-0.04088062420487404},{"word":"alright","start":19.330936,"end":19.650938,"confidence":0.97680664,"punctuated_word":"Alright,","sentiment":"neutral","sentiment_score":0.12335211038589478},{"word":"mate","start":19.650938,"end":20.150938,"confidence":0.7910156,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.14334440231323242},{"word":"okay","start":20.610937,"end":21.010937,"confidence":0.88378906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15172235667705536},{"word":"bye","start":21.010937,"end":21.250938,"confidence":0.97558594,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.12107598781585692},{"word":"bye","start":21.250938,"end":21.750938,"confidence":0.88842773,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.046852074563503265}],"paragraphs":{"transcript":"\nGood afternoon. AT and T tech support. Hi. It's you probably would have this made I spoke to you before. I think one of the provisioning team was trying to call you.\n\nYeah. I'll get them to call you in a sec. Yeah. Sorry, brother. Alright, mate.\n\nOkay. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.34666663,"sentiment":"positive","sentiment_score":0.37580667436122894},{"text":"AT and T tech support.","start":0.34666663,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.2165772348642349},{"text":"Hi.","start":6.8799996,"end":7.04,"sentiment":"neutral","sentiment_score":-0.08777789771556854},{"text":"It's you probably would have this made I spoke to you before.","start":7.04,"end":10.559999,"sentiment":"neutral","sentiment_score":-0.1560857097307841},{"text":"I think one of the provisioning team was trying to call you.","start":10.559999,"end":14.070938,"sentiment":"neutral","sentiment_score":-0.19629444678624472}],"sentiment":"neutral","sentiment_score":-0.0775575079023838,"num_words":32,"start":0.24,"end":14.070938},{"sentences":[{"text":"Yeah.","start":15.490937,"end":15.650938,"sentiment":"neutral","sentiment_score":0.030988385900855064},{"text":"I'll get them to call you in a sec.","start":15.650938,"end":17.670937,"sentiment":"neutral","sentiment_score":0.0082867042058044},{"text":"Yeah.","start":18.290937,"end":18.610937,"sentiment":"neutral","sentiment_score":0.003731485456228256},{"text":"Sorry, brother.","start":18.610937,"end":19.330936,"sentiment":"neutral","sentiment_score":-0.05894503928720951},{"text":"Alright, mate.","start":19.330936,"end":20.150938,"sentiment":"neutral","sentiment_score":0.1333482563495636}],"sentiment":"neutral","sentiment_score":0.017207109555602073,"num_words":15,"start":15.490937,"end":20.150938},{"sentences":[{"text":"Okay.","start":20.610937,"end":21.010937,"sentiment":"neutral","sentiment_score":0.15172235667705536},{"text":"Bye.","start":21.010937,"end":21.250938,"sentiment":"neutral","sentiment_score":0.12107598781585692},{"text":"Bye.","start":21.250938,"end":21.750938,"sentiment":"neutral","sentiment_score":0.046852074563503265}],"sentiment":"neutral","sentiment_score":0.10655013968547185,"num_words":3,"start":20.610937,"end":21.750938}]}}]},{"alternatives":[{"transcript":"Hi. This is. I have misconfirm you.","confidence":0.8625488,"words":[{"word":"hi","start":3.1999998,"end":3.4399998,"confidence":0.8625488,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.02978411503136158},{"word":"this","start":3.4399998,"end":3.6799998,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.011036604642868042},{"word":"is","start":3.6799998,"end":4.18,"confidence":0.6522217,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.010363174602389336},{"word":"i","start":4.3199997,"end":4.48,"confidence":0.9375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.33052530884742737},{"word":"have","start":4.48,"end":4.72,"confidence":0.68652344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.29632332921028137},{"word":"misconfirm","start":4.72,"end":5.22,"confidence":0.75634766,"punctuated_word":"misconfirm","sentiment":"neutral","sentiment_score":-0.24538609385490415},{"word":"you","start":5.2799997,"end":5.7799997,"confidence":0.8898926,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.33940768241882324}],"paragraphs":{"transcript":"\nHi. This is. I have misconfirm you.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.02978411503136158},{"text":"This is.","start":3.4399998,"end":4.18,"sentiment":"neutral","sentiment_score":0.0003367150202393532},{"text":"I have misconfirm you.","start":4.3199997,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.30291060358285904}],"sentiment":"neutral","sentiment_score":-0.1687406956085137,"num_words":7,"start":3.1999998,"end":5.7799997}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. AT and T tech support.\n\nChannel 1: Hi. This is. I have misconfirm you.\n\nChannel 0: Hi. It's you probably would have this made I spoke to you before. I think one of the provisioning team was trying to call you. Yeah. I'll get them to call you in a sec.\n\nYeah. Sorry, brother. Alright, mate. Okay. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.34666663,"sentiment":"positive","sentiment_score":0.37580667436122894},{"text":"AT and T tech support.","start":0.34666663,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.2165772348642349}],"sentiment":"neutral","sentiment_score":0.26207136043480467,"channel":0,"num_words":7,"start":0.24,"end":1.9399999},{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.02978411503136158},{"text":"This is.","start":3.4399998,"end":4.18,"sentiment":"neutral","sentiment_score":0.0003367150202393532},{"text":"I have misconfirm you.","start":4.3199997,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.30291060358285904}],"sentiment":"neutral","sentiment_score":-0.1687406956085137,"channel":1,"num_words":7,"start":3.1999998,"end":5.7799997},{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.04,"sentiment":"neutral","sentiment_score":-0.08777789771556854},{"text":"It's you probably would have this made I spoke to you before.","start":7.04,"end":10.559999,"sentiment":"neutral","sentiment_score":-0.1560857097307841},{"text":"I think one of the provisioning team was trying to call you.","start":10.559999,"end":14.070938,"sentiment":"neutral","sentiment_score":-0.19629444678624472},{"text":"Yeah.","start":15.490937,"end":15.650938,"sentiment":"neutral","sentiment_score":0.030988385900855064},{"text":"I'll get them to call you in a sec.","start":15.650938,"end":17.670937,"sentiment":"neutral","sentiment_score":0.0082867042058044}],"sentiment":"neutral","sentiment_score":-0.12030774434762341,"channel":0,"num_words":35,"start":6.8799996,"end":17.670937},{"sentences":[{"text":"Yeah.","start":18.290937,"end":18.610937,"sentiment":"neutral","sentiment_score":0.003731485456228256},{"text":"Sorry, brother.","start":18.610937,"end":19.330936,"sentiment":"neutral","sentiment_score":-0.05894503928720951},{"text":"Alright, mate.","start":19.330936,"end":20.150938,"sentiment":"neutral","sentiment_score":0.1333482563495636},{"text":"Okay.","start":20.610937,"end":21.010937,"sentiment":"neutral","sentiment_score":0.15172235667705536},{"text":"Bye.","start":21.010937,"end":21.250938,"sentiment":"neutral","sentiment_score":0.12107598781585692}],"sentiment":"neutral","sentiment_score":0.060762323439121246,"channel":0,"num_words":7,"start":18.290937,"end":21.250938},{"sentences":[{"text":"Bye.","start":21.250938,"end":21.750938,"sentiment":"neutral","sentiment_score":0.046852074563503265}],"sentiment":"neutral","sentiment_score":0.046852074563503265,"channel":0,"num_words":1,"start":21.250938,"end":21.750938}]},"summary":{"result":"success","short":"The customer is on the phone with AT and T tech support trying to confirm something with the agent. The agent had previously attempted to call the customer, but was unsuccessful. The agent will get the team to call the customer and apologizes for the misunderstanding."},"intents":{"segments":[{"text":"AT and T tech support. Hi. This is. I have misconfirm you. Hi. It's you probably would have this made I spoke to you before. I think one of the provisioning team was trying to call you. Yeah. I'll get them to call you in a sec. Yeah. Sorry, brother.","start_word":2,"end_word":51,"intents":[{"intent":"Update technical support","confidence_score":0.00011238859}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.37249431014060974},{"text":"AT and T tech support. Hi. This is. I have misconfirm you. Hi. It's you probably would have this made I spoke to you before. I think one of the provisioning team was trying to call you. Yeah. I'll get them to call you in a sec. Yeah. Sorry, brother. Alright, mate. Okay. Bye. Bye.","start_word":2,"end_word":56,"sentiment":"neutral","sentiment_score":-0.050357937812805176}],"average":{"sentiment":"neutral","sentiment_score":-0.035776817935636675}}}}