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to Dynamic Gift. All calls are recorded. Please hold the line, and a member of our team will be with you in a moment. Family Gift. This is Marge.\n\nRich. Is that right? Sorry. Who would you who would you like to speak with? I'm so sorry.\n\nThere's no any name with that under this company. IT manager. No. This is from Dynamic Gift. Yes.\n\nNo. No. No. There's no any person who's working with that under that name. 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you.","start":72.93294,"end":73.672935,"sentiment":"neutral","sentiment_score":0.1540866643190384}],"sentiment":"neutral","sentiment_score":-0.19359600814906033,"channel":0,"num_words":11,"start":70.61294,"end":73.672935},{"sentences":[{"text":"Alright.","start":73.992935,"end":74.492935,"sentiment":"neutral","sentiment_score":0.03476429730653763}],"sentiment":"neutral","sentiment_score":0.03476429730653763,"channel":1,"num_words":1,"start":73.992935,"end":74.492935}]},"summary":{"result":"success","short":"The customer calls Dynamic Gift and is directed to an agent named Marge. Marge tries to connect the customer to someone named Dee Outreach, but cannot find a name with that name. Marge eventually finds the information and informs the customer that Dee is an IT manager."},"intents":{"segments":[{"text":"I would like to speak with Dee Dee Outreach. Rich.","start_word":33,"end_word":42,"intents":[{"intent":"Speak with dee dee outreach","confidence_score":0.4737801}]}]},"sentiments":{"segments":[{"text":"Welcome to Dynamic Gift.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.3839015662670135},{"text":"All calls are recorded. Please hold the line, and a member of our team will be with you in a moment. Family Gift. This is Marge. Yeah.","start_word":4,"end_word":30,"sentiment":"neutral","sentiment_score":0.19421234726905823},{"text":"Good morning.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.4446654319763184},{"text":"I would like to speak with Dee Dee Outreach. Rich. Is that right? I'm sorry? P. Sorry. Who would you who would you like to speak with? I'm so sorry.","start_word":33,"end_word":62,"sentiment":"neutral","sentiment_score":0.004380422178655863},{"text":"There's no any name with that under this company.","start_word":63,"end_word":71,"sentiment":"negative","sentiment_score":-0.36865538358688354},{"text":"He he works as an IT manager. IT manager. No. This is from Dynamic Gift. Yep. The the dynamic the dynamic gift. Right? Yes. How Arish. Arish is the last name. First name is t. It's it's spelled t for tango, y for Yankee. No. No. No. There's no any person Alright. who's working with that under that name. Okay. Maybe it's no longer connected to the company. Thank you. Alright.","start_word":72,"end_word":142,"sentiment":"neutral","sentiment_score":-0.09525863081216812}],"average":{"sentiment":"neutral","sentiment_score":-0.021657312297385576}}}}