{"metadata":{"transaction_key":"deprecated","request_id":"019fc9d5-bbb7-7a71-aa3c-bf4ac8bcc64d","sha256":"ce110cc354c24e2a4ab6127ea1d889f6bf275e3074dd57d3200d24055bc799b1","created":"2026-08-03T22:54:16.846Z","duration":13.175938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":53},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. My name is Dave Thomas, and apologies. I'm not available to take your call at the moment. Please leave a message after the tone, and I'll call you back as soon as I can. Thank you.","confidence":0.9921875,"words":[{"word":"hi","start":0.16,"end":0.32,"confidence":0.55029297,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.003822509199380874},{"word":"my","start":0.32,"end":0.39999998,"confidence":0.39257812,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.05754402279853821},{"word":"name","start":0.39999998,"end":0.44,"confidence":0.28710938,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.027377843856811523},{"word":"is","start":0.44,"end":0.48,"confidence":0.890625,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00925898179411888},{"word":"dave","start":0.48,"end":0.71999997,"confidence":0.63671875,"punctuated_word":"Dave","sentiment":"neutral","sentiment_score":-0.03711278364062309},{"word":"thomas","start":0.71999997,"end":1.04,"confidence":0.8745117,"punctuated_word":"Thomas,","sentiment":"neutral","sentiment_score":-0.02892030030488968},{"word":"and","start":1.04,"end":1.1999999,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08296321332454681},{"word":"apologies","start":1.1999999,"end":1.68,"confidence":0.9941406,"punctuated_word":"apologies.","sentiment":"neutral","sentiment_score":-0.2812199592590332},{"word":"i'm","start":1.68,"end":1.76,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.48668044805526733},{"word":"not","start":1.76,"end":2.0,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5820015668869019},{"word":"available","start":2.0,"end":2.32,"confidence":0.98535156,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.5888537764549255},{"word":"to","start":2.32,"end":2.3999999,"confidence":0.95947266,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.565445065498352},{"word":"take","start":2.3999999,"end":2.56,"confidence":0.44433594,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5723162889480591},{"word":"your","start":2.56,"end":2.72,"confidence":0.9667969,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5753147006034851},{"word":"call","start":2.72,"end":2.8799999,"confidence":0.9970703,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5408446788787842},{"word":"at","start":2.8799999,"end":2.96,"confidence":0.9921875,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.47631528973579407},{"word":"the","start":2.96,"end":3.04,"confidence":0.9760742,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4949808418750763},{"word":"moment","start":3.04,"end":3.36,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.3717156648635864},{"word":"please","start":3.36,"end":3.6,"confidence":0.9980469,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2563517689704895},{"word":"leave","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.16138139367103577},{"word":"a","start":3.84,"end":3.9199998,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.20284023880958557},{"word":"message","start":3.9199998,"end":4.4,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.1951076239347458},{"word":"after","start":4.4,"end":4.72,"confidence":0.9716797,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.10720643401145936},{"word":"the","start":4.72,"end":4.7999997,"confidence":0.9248047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1111857444047928},{"word":"tone","start":4.7999997,"end":5.04,"confidence":0.78222656,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.11400266736745834},{"word":"and","start":5.04,"end":5.2,"confidence":0.95947266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08271637558937073},{"word":"i'll","start":5.2,"end":5.3599997,"confidence":0.8913574,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.10299266874790192},{"word":"call","start":5.3599997,"end":5.52,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.12232209742069244},{"word":"you","start":5.52,"end":5.6,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1653144359588623},{"word":"back","start":5.6,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.13455624878406525},{"word":"as","start":5.8399997,"end":5.92,"confidence":0.83447266,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1469607949256897},{"word":"soon","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.17402490973472595},{"word":"as","start":6.16,"end":6.3199997,"confidence":0.9941406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1308078169822693},{"word":"i","start":6.3199997,"end":6.3999996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04212571680545807},{"word":"can","start":6.3999996,"end":6.72,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.12254731357097626},{"word":"thank","start":6.72,"end":6.96,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5010936856269836},{"word":"you","start":6.96,"end":7.46,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.28433310985565186}],"paragraphs":{"transcript":"\nHi. My name is Dave Thomas, and apologies. I'm not available to take your call at the moment. Please leave a message after the tone, and I'll call you back as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":-0.003822509199380874},{"text":"My name is Dave Thomas, and apologies.","start":0.32,"end":1.68,"sentiment":"neutral","sentiment_score":-0.07491387213979449},{"text":"I'm not available to take your call at the moment.","start":1.68,"end":3.36,"sentiment":"negative","sentiment_score":-0.5254468321800232},{"text":"Please leave a message after the tone, and I'll call you back as soon as I can.","start":3.36,"end":6.72,"sentiment":"neutral","sentiment_score":-0.139555544099387},{"text":"Thank you.","start":6.72,"end":7.46,"sentiment":"positive","sentiment_score":0.39271339774131775}],"sentiment":"neutral","sentiment_score":-0.19918122676175995,"num_words":37,"start":0.16,"end":7.46}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. My name is Dave Thomas, and apologies. I'm not available to take your call at the moment. Please leave a message after the tone, and I'll call you back as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":-0.003822509199380874},{"text":"My name is Dave Thomas, and apologies.","start":0.32,"end":1.68,"sentiment":"neutral","sentiment_score":-0.07491387213979449},{"text":"I'm not available to take your call at the moment.","start":1.68,"end":3.36,"sentiment":"negative","sentiment_score":-0.5254468321800232},{"text":"Please leave a message after the tone, and I'll call you back as soon as I can.","start":3.36,"end":6.72,"sentiment":"neutral","sentiment_score":-0.139555544099387},{"text":"Thank you.","start":6.72,"end":7.46,"sentiment":"positive","sentiment_score":0.39271339774131775}],"sentiment":"neutral","sentiment_score":-0.19918122676175995,"channel":1,"num_words":37,"start":0.16,"end":7.46}]},"summary":{"result":"success","short":"Hi. My name is Dave Thomas, and apologies. I'm not available to take your call at the moment. Please leave a message after the tone, and I'll call you back as soon as I can. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":35,"end_word":36,"intents":[{"intent":"Leave message","confidence_score":0.3886383}]}]},"sentiments":{"segments":[{"text":"Hi. My name is Dave Thomas, and apologies.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":-0.13113747537136078},{"text":"I'm not available to take your call at the moment.","start_word":8,"end_word":17,"sentiment":"negative","sentiment_score":-0.5076573491096497},{"text":"Please leave a message after the tone, and I'll call you back as soon as I can.","start_word":18,"end_word":34,"sentiment":"neutral","sentiment_score":-0.1371736377477646},{"text":"Thank you.","start_word":35,"end_word":36,"sentiment":"positive","sentiment_score":0.45301979780197144}],"average":{"sentiment":"neutral","sentiment_score":-0.192931463133614}}}}