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Jordan speaking. Good. Thank you. Good.\n\nWho's this? Sorry? Ah, yeah. Yeah. Yeah.\n\nI'm going good. How are you? Yeah. So there's a few things, but it will depend on what size the meeting room is. Do you do you know?\n\nOkay. Alright. Do you have my email address? Yeah. That's the one.\n\nIf you don't mind sending all the details through to that email, I'll be able to jump on it and get it sorted for you. Yes. Yeah. Sure can. Awesome.\n\nI'll do that shortly. Lovely. No worries. Thank you. Bye.\n\nTalk soon. 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Jordan speaking.\n\nChannel 0: Hey. Afternoon, Jordan. This is Ross with Tech Home. How's it going over, ma'am?\n\nChannel 1: Good. Thank you. Good. Who's this? Sorry?\n\nChannel 0: Ross from Tech Home Systems.\n\nChannel 1: Ah, yeah. Yeah. Yeah. I'm going good. How are\n\nChannel 0: Yeah.\n\nChannel 1: you?\n\nChannel 0: Yeah. I'm doing very well, buddy. Jordan, actually, the thing is we got one customer who has two meeting rooms. So he's got the touch screen. So what all equipments he would require for a meeting room?\n\nCould you please assist in this?\n\nChannel 1: Yeah. So there's a few things, but it will depend on what size the meeting room is. Do you do you know?\n\nChannel 0: He has referred me one HP Poly Studio, small to medium room video conferencing kit. I have the SKU.\n\nChannel 1: Okay. Alright. Do you have my email address?\n\nChannel 0: Give me a second. It's jordank@tstech.net.au.\n\nChannel 1: Yeah. That's the one. 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you.","start":95.25,"end":95.810005,"sentiment":"neutral","sentiment_score":0.22012896835803986},{"text":"Bye.","start":95.810005,"end":96.29,"sentiment":"neutral","sentiment_score":0.13874664902687073},{"text":"Talk soon.","start":96.29,"end":96.93,"sentiment":"neutral","sentiment_score":0.10220327973365784}],"sentiment":"neutral","sentiment_score":0.15449997569833482,"channel":1,"num_words":7,"start":94.69,"end":96.93},{"sentences":[{"text":"Goodbye.","start":96.67693,"end":97.17693,"sentiment":"neutral","sentiment_score":0.09699755907058716}],"sentiment":"neutral","sentiment_score":0.09699755907058716,"channel":0,"num_words":1,"start":96.67693,"end":97.17693},{"sentences":[{"text":"Bye.","start":96.93,"end":97.43,"sentiment":"neutral","sentiment_score":0.06223730742931366}],"sentiment":"neutral","sentiment_score":0.06223730742931366,"channel":1,"num_words":1,"start":96.93,"end":97.43}]},"summary":{"result":"success","short":"A representative from Tech Home Systems named Ross calls and asks about the requirements for a two-meeting room meeting room. The customer has two HP Poly Studio small to medium room video conferencing kits and is asking for assistance in finding the right equipments. The representative asks the customer to send their details and reference their email address so they can follow up."},"intents":{"segments":[{"text":"Jordan, actually, the thing is we got one customer who has two meeting rooms. So he's got the touch screen. So what all equipments he would require for a meeting room? Could you please assist in this?","start_word":46,"end_word":82,"intents":[{"intent":"Request equipment assistance","confidence_score":0.15338847}]}]},"sentiments":{"segments":[{"text":"Hello? Jordan speaking. Hey. Afternoon, Jordan. This is Ross with Tech Home. How's it going over, ma'am?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.15379159152507782},{"text":"Good. Thank you. Good.","start_word":17,"end_word":20,"sentiment":"positive","sentiment_score":0.5171772837638855},{"text":"Who's this? Sorry? Ross from Tech Home Systems. Ah, yeah. Yeah. Yeah.","start_word":21,"end_word":32,"sentiment":"neutral","sentiment_score":0.1071041226387024},{"text":"I'm going good.","start_word":33,"end_word":35,"sentiment":"positive","sentiment_score":0.46614062786102295},{"text":"How are Yeah. you? Yeah.","start_word":36,"end_word":40,"sentiment":"neutral","sentiment_score":0.2002447545528412},{"text":"I'm doing very well, buddy.","start_word":41,"end_word":45,"sentiment":"positive","sentiment_score":0.5331293940544128},{"text":"Jordan, actually, the thing is we got one customer who has two meeting rooms. So he's got the touch screen. So what all equipments he would require for a meeting room? Could you please assist in this? Yeah. So there's a few things, but it will depend on what size the meeting room is. Do you do you know? He has referred me one HP Poly Studio, small to medium room video conferencing kit. I have the SKU. Okay. Alright. Do you have my email address? Give me a second. It's jordank@tstech.net.au. Yeah. That's the one. If you don't mind sending all the details through to that email, I'll be able to jump on it and get it sorted for you. Definitely. No worries. I'll, right away, send you all the details and the reference Yes. he has sent to me. And if you can send me, like, some alternatives of it in the similar budget, so Yeah. would Sure be can.","start_word":46,"end_word":207,"sentiment":"neutral","sentiment_score":0.06324255466461182},{"text":"really grateful.","start_word":208,"end_word":209,"sentiment":"positive","sentiment_score":0.3630185127258301},{"text":"Yep.","start_word":210,"end_word":210,"sentiment":"neutral","sentiment_score":0.1999453753232956},{"text":"Awesome.","start_word":211,"end_word":211,"sentiment":"positive","sentiment_score":0.3964775204658508},{"text":"I'll do that shortly. Alright.","start_word":212,"end_word":216,"sentiment":"neutral","sentiment_score":0.27226126194000244},{"text":"Thanks, mate. Lovely.","start_word":217,"end_word":219,"sentiment":"positive","sentiment_score":0.36463385820388794},{"text":"Talk soon. No worries. Thank you. Bye. Talk soon. Goodbye. Bye.","start_word":220,"end_word":230,"sentiment":"neutral","sentiment_score":0.13623687624931335}],"average":{"sentiment":"neutral","sentiment_score":0.12494199569911171}}}}