{"metadata":{"transaction_key":"deprecated","request_id":"019efc76-bfef-7b21-b4dd-c4a9bf3684d8","sha256":"bd2ebec7037932136be29528cd984fe557c31b7c527939a67ccdd9e326af1893","created":"2026-06-25T01:48:22.056Z","duration":6.9119377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is. I'm unable to answer your call at the moment. Please leave a message, and I'll get back.","confidence":0.99609375,"words":[{"word":"hi","start":1.1999999,"end":1.52,"confidence":0.99072266,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.2049300521612167},{"word":"this","start":1.52,"end":1.8399999,"confidence":0.9980469,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.4547693729400635},{"word":"is","start":1.8399999,"end":2.34,"confidence":0.6005249,"punctuated_word":"is.","sentiment":"negative","sentiment_score":-0.3534901738166809},{"word":"i'm","start":2.96,"end":3.12,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.7113656401634216},{"word":"unable","start":3.12,"end":3.52,"confidence":0.9316406,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.7833901643753052},{"word":"to","start":3.52,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7991197109222412},{"word":"answer","start":3.6799998,"end":4.0,"confidence":0.99902344,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.7625336647033691},{"word":"your","start":4.0,"end":4.16,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8330504894256592},{"word":"call","start":4.16,"end":4.4,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7568278312683105},{"word":"at","start":4.4,"end":4.48,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7894102334976196},{"word":"the","start":4.48,"end":4.64,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8275588154792786},{"word":"moment","start":4.64,"end":5.12,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.7426708936691284},{"word":"please","start":5.12,"end":5.44,"confidence":0.9951172,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.62416672706604},{"word":"leave","start":5.44,"end":5.6,"confidence":0.99609375,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.452236533164978},{"word":"a","start":5.6,"end":5.7599998,"confidence":0.99609375,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4819976091384888},{"word":"message","start":5.7599998,"end":6.08,"confidence":0.85058594,"punctuated_word":"message,","sentiment":"negative","sentiment_score":-0.43799296021461487},{"word":"and","start":6.08,"end":6.24,"confidence":0.99316406,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.35574597120285034},{"word":"i'll","start":6.24,"end":6.48,"confidence":0.8676758,"punctuated_word":"I'll","sentiment":"negative","sentiment_score":-0.4494888484477997},{"word":"get","start":6.48,"end":6.72,"confidence":0.96240234,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.46228960156440735},{"word":"back","start":6.72,"end":6.9119377,"confidence":0.8881836,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.3049178123474121}],"paragraphs":{"transcript":"\nHi. This is. I'm unable to answer your call at the moment. Please leave a message, and I'll get back.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":-0.2049300521612167},{"text":"This is.","start":1.52,"end":2.34,"sentiment":"negative","sentiment_score":-0.4041297733783722},{"text":"I'm unable to answer your call at the moment.","start":2.96,"end":5.12,"sentiment":"negative","sentiment_score":-0.7784363826115926},{"text":"Please leave a message, and I'll get back.","start":5.12,"end":6.9119377,"sentiment":"negative","sentiment_score":-0.4461045078933239}],"sentiment":"negative","sentiment_score":-0.5793976552784443,"num_words":20,"start":1.1999999,"end":6.9119377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is. I'm unable to answer your call at the moment. Please leave a message, and I'll get back.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":-0.2049300521612167},{"text":"This is.","start":1.52,"end":2.34,"sentiment":"negative","sentiment_score":-0.4041297733783722},{"text":"I'm unable to answer your call at the moment.","start":2.96,"end":5.12,"sentiment":"negative","sentiment_score":-0.7784363826115926},{"text":"Please leave a message, and I'll get back.","start":5.12,"end":6.9119377,"sentiment":"negative","sentiment_score":-0.4461045078933239}],"sentiment":"negative","sentiment_score":-0.5793976552784443,"channel":1,"num_words":20,"start":1.1999999,"end":6.9119377}]},"summary":{"result":"success","short":"Hi. This is. I'm unable to answer your call at the moment. Please leave a message, and I'll get back."},"intents":{"segments":[{"text":"Please leave a message, and I'll get back.","start_word":12,"end_word":19,"intents":[{"intent":"Leave a message","confidence_score":0.012277865},{"intent":"Return a call","confidence_score":0.30892876}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.2049300521612167},{"text":"This is. I'm unable to answer your call at the moment. Please leave a message, and I'll get back.","start_word":1,"end_word":19,"sentiment":"negative","sentiment_score":-0.589681088924408}],"average":{"sentiment":"negative","sentiment_score":-0.5648584673481603}}}}