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Carrie speaking.\n\nChannel 0: Oh, hi, Karen. Good day to you. My name is Andrew, and I was trying to get ahold of mister Coratella.\n\nChannel 1: Oh, now he doesn't work out of an office, and I've got no way of getting a hold of him. Apart from I can send him a message for you if you like and get\n\nChannel 0: Oh,\n\nChannel 1: him to\n\nChannel 0: it's\n\nChannel 1: give you\n\nChannel 0: alright.\n\nChannel 1: a call.\n\nChannel 0: Oh, it's alright. You know, I actually just tried this because I wasn't able to reach him, but I just wanna thank you for your assistance. You have a great day.\n\nChannel 1: Yep. You too. Thank you.","paragraphs":[{"sentences":[{"text":"Grand Brothers and Cheese.","start":8.96,"end":10.0,"sentiment":"neutral","sentiment_score":0.05316411051899195},{"text":"Carrie speaking.","start":10.0,"end":10.82,"sentiment":"neutral","sentiment_score":0.03729337081313133}],"sentiment":"neutral","sentiment_score":0.04787386395037174,"channel":1,"num_words":6,"start":8.96,"end":10.82},{"sentences":[{"text":"Oh, hi, Karen.","start":12.184999,"end":12.985,"sentiment":"neutral","sentiment_score":0.21466712156931558},{"text":"Good day to you.","start":12.985,"end":14.125,"sentiment":"positive","sentiment_score":0.5471629574894905},{"text":"My name is Andrew, and I was trying to get ahold of mister Coratella.","start":14.264999,"end":19.005,"sentiment":"neutral","sentiment_score":0.05104769380497081}],"sentiment":"neutral","sentiment_score":0.16892004323502383,"channel":0,"num_words":21,"start":12.184999,"end":19.005},{"sentences":[{"text":"Oh, now he doesn't work out of an office, and I've got no way of getting a hold of him.","start":20.525,"end":26.224998,"sentiment":"neutral","sentiment_score":-0.20390827357769012},{"text":"Apart from I can send him a message for you if you like and get","start":28.61,"end":33.25,"sentiment":"neutral","sentiment_score":-0.01226804753144582}],"sentiment":"neutral","sentiment_score":-0.12177674812929971,"channel":1,"num_words":35,"start":20.525,"end":33.25},{"sentences":[{"text":"Oh,","start":33.1,"end":33.420002,"sentiment":"neutral","sentiment_score":0.007690344005823135}],"sentiment":"neutral","sentiment_score":0.007690344005823135,"channel":0,"num_words":1,"start":33.1,"end":33.420002},{"sentences":[{"text":"him to","start":33.25,"end":33.49,"sentiment":"neutral","sentiment_score":0.0010499339550733566}],"sentiment":"neutral","sentiment_score":0.0010499339550733566,"channel":1,"num_words":2,"start":33.25,"end":33.49},{"sentences":[{"text":"it's","start":33.420002,"end":33.66,"sentiment":"neutral","sentiment_score":-0.002330690622329712}],"sentiment":"neutral","sentiment_score":-0.002330690622329712,"channel":0,"num_words":1,"start":33.420002,"end":33.66},{"sentences":[{"text":"give you","start":33.49,"end":33.97,"sentiment":"neutral","sentiment_score":-0.030257631093263626}],"sentiment":"neutral","sentiment_score":-0.030257631093263626,"channel":1,"num_words":2,"start":33.49,"end":33.97},{"sentences":[{"text":"alright.","start":33.66,"end":34.16,"sentiment":"neutral","sentiment_score":-0.0172414593398571}],"sentiment":"neutral","sentiment_score":-0.0172414593398571,"channel":0,"num_words":1,"start":33.66,"end":34.16},{"sentences":[{"text":"a call.","start":33.97,"end":34.72,"sentiment":"neutral","sentiment_score":-0.01276541268453002}],"sentiment":"neutral","sentiment_score":-0.01276541268453002,"channel":1,"num_words":2,"start":33.97,"end":34.72},{"sentences":[{"text":"Oh, it's alright.","start":35.58,"end":36.48,"sentiment":"neutral","sentiment_score":0.10646924624840419},{"text":"You know, I actually just tried this because I wasn't able to reach him, but I just wanna thank you for your assistance.","start":36.54,"end":42.24,"sentiment":"neutral","sentiment_score":0.16371954766952473},{"text":"You have a great day.","start":42.832935,"end":43.972935,"sentiment":"positive","sentiment_score":0.6889537692070007}],"sentiment":"neutral","sentiment_score":0.24289439294126727,"channel":0,"num_words":31,"start":35.58,"end":43.972935},{"sentences":[{"text":"Yep.","start":44.24294,"end":44.56294,"sentiment":"neutral","sentiment_score":0.22905755043029785},{"text":"You too.","start":44.56294,"end":45.04294,"sentiment":"neutral","sentiment_score":0.28016243875026703},{"text":"Thank you.","start":45.04294,"end":45.782936,"sentiment":"positive","sentiment_score":0.36319972574710846}],"sentiment":"neutral","sentiment_score":0.30315637588500977,"channel":1,"num_words":5,"start":44.24294,"end":45.782936}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to get in touch with Mr. Coratella but he is not available. He informs the agent, Karen, that he was unable to reach him and will have Mr. Coratella call her. He thanks Karen for her assistance and ends the call."},"intents":{"segments":[{"text":"My name is Andrew, and I was trying to get ahold of mister Coratella.","start_word":13,"end_word":26,"intents":[{"intent":"Contact coratella","confidence_score":0.14503324}]},{"text":"Apart from I can send him a message for you if you like and get Oh, him to it's give you alright. a call.","start_word":47,"end_word":70,"intents":[{"intent":"Send message","confidence_score":0.5042452}]},{"text":"Thank you.","start_word":105,"end_word":106,"intents":[{"intent":"Thank","confidence_score":0.25609037}]}]},"sentiments":{"segments":[{"text":"Grand Brothers and Cheese. Carrie speaking. Oh, hi, Karen.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.11298491805791856},{"text":"Good day to you.","start_word":9,"end_word":12,"sentiment":"positive","sentiment_score":0.5321131944656372},{"text":"My name is Andrew, and I was trying to get ahold of mister Coratella. Oh, now he doesn't work out of an office, and I've got no way of getting a hold of him. Apart from I can send him a message for you if you like and get Oh, him to it's give you alright. a call. Oh, it's alright. You know, I actually just tried this because I wasn't able to reach him, but I just wanna thank you for your assistance.","start_word":13,"end_word":96,"sentiment":"neutral","sentiment_score":0.002487210091203451},{"text":"You have a great day.","start_word":97,"end_word":101,"sentiment":"positive","sentiment_score":0.6855337023735046},{"text":"Yep. You too.","start_word":102,"end_word":104,"sentiment":"neutral","sentiment_score":0.2559468150138855},{"text":"Thank you.","start_word":105,"end_word":106,"sentiment":"positive","sentiment_score":0.4278038144111634}],"average":{"sentiment":"neutral","sentiment_score":0.07817909823861091}}}}