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about twenty minutes, something like that.","start":36.809998,"end":38.329998,"sentiment":"neutral","sentiment_score":-0.023410897169794356},{"text":"Yeah.","start":38.329998,"end":38.829998,"sentiment":"neutral","sentiment_score":0.05890258029103279}],"sentiment":"neutral","sentiment_score":-0.013121712487190962,"channel":0,"num_words":8,"start":36.809998,"end":38.829998},{"sentences":[{"text":"Alright.","start":38.90894,"end":39.308937,"sentiment":"neutral","sentiment_score":0.12566536664962769},{"text":"No worries, mate.","start":39.308937,"end":40.36894,"sentiment":"neutral","sentiment_score":0.20177230735619864}],"sentiment":"neutral","sentiment_score":0.1827455721795559,"channel":1,"num_words":4,"start":38.90894,"end":40.36894},{"sentences":[{"text":"Alright.","start":40.09,"end":40.489998,"sentiment":"neutral","sentiment_score":0.2898061275482178},{"text":"Cheers, 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mate.","start":41.468937,"end":42.20894,"sentiment":"positive","sentiment_score":0.41343995928764343}],"sentiment":"positive","sentiment_score":0.41343995928764343,"channel":1,"num_words":2,"start":41.468937,"end":42.20894},{"sentences":[{"text":"Bye.","start":42.25,"end":42.489998,"sentiment":"neutral","sentiment_score":0.2674468159675598},{"text":"Bye.","start":42.489998,"end":42.989998,"sentiment":"neutral","sentiment_score":0.1791125386953354}],"sentiment":"neutral","sentiment_score":0.2232796773314476,"channel":0,"num_words":2,"start":42.25,"end":42.989998},{"sentences":[{"text":"Bye.","start":43.38894,"end":43.88894,"sentiment":"neutral","sentiment_score":0.10093788802623747}],"sentiment":"neutral","sentiment_score":0.10093788802623747,"channel":1,"num_words":1,"start":43.38894,"end":43.88894}]},"summary":{"result":"success","short":"A customer is trying to reach Maureen but is unsuccessful. The agent, Kevin, is trying to get in touch with Maureen but is unsuccessful. He informs the customer that Maureen is online and will call back in 20 minutes. The call ends with Kevin thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Airtel tech support. How can I help you?","start_word":2,"end_word":9,"intents":[{"intent":"Offer assistance","confidence_score":0.012572297}]},{"text":"I'm trying to get hold of Maureen.","start_word":10,"end_word":16,"intents":[{"intent":"Get maureen","confidence_score":0.32371596}]},{"text":"I'm call just her trying back. to get Yeah. She's online. She'll be back. Why? Why? She should be back. No. No. She's It's okay. on she's online. I'll give She'll her another be back. callback in about half an hour or so Yeah.","start_word":56,"end_word":99,"intents":[{"intent":"Call back","confidence_score":0.020661581}]},{"text":"for following She'll be up back with probably her. in about twenty minutes, something like that. Yeah.","start_word":102,"end_word":118,"intents":[{"intent":"Follow up","confidence_score":0.1287841}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Airtel tech support.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.3929262161254883},{"text":"How can I help you? I'm trying to get hold of Maureen. Oh, my range is on lunch at the moment. Is there anything Oh, I can okay. help you with? No. Dom, this is Kevin here. Who? I'm just trying... Kevin here. Oh, Kevin from Adam. adamcom. Yep. Now No. I'm call just her trying back. to get Yeah. She's online. She'll be back. Why? Why? She should be back. No. No. She's It's okay. on she's online. I'll give She'll her another be back. callback in about half an hour or so Yeah. just Yeah. for following She'll be up back with probably her. in about twenty minutes, something like that. Yeah. Alright. No worries, mate. Alright.","start_word":5,"end_word":123,"sentiment":"neutral","sentiment_score":-0.0029694947879761457},{"text":"Cheers, man. Cheers, mate.","start_word":124,"end_word":127,"sentiment":"positive","sentiment_score":0.4483816027641296},{"text":"Bye. Bye. Bye.","start_word":128,"end_word":130,"sentiment":"neutral","sentiment_score":0.19375687837600708}],"average":{"sentiment":"neutral","sentiment_score":0.0420421687039462}}}}