{"metadata":{"transaction_key":"deprecated","request_id":"019ef270-ab6d-7300-b822-d5cb570a31eb","sha256":"2d0a676d30dfef354a02b99b9f0efedeb921a1a7989782c4527a65e277267e9a","created":"2026-06-23T03:05:37.802Z","duration":8.9279375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":38,"output_tokens":38},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":38,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"I'm sorry I can't take your call at the moment. Please leave a message, and I'll get back to you as soon as I can. Thank you.","confidence":0.9995117,"words":[{"word":"i'm","start":0.96,"end":1.1999999,"confidence":0.7546387,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5626034736633301},{"word":"sorry","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.5503315925598145},{"word":"i","start":1.52,"end":1.5999999,"confidence":0.47631836,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6258314847946167},{"word":"can't","start":1.5999999,"end":1.8399999,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7010316252708435},{"word":"take","start":1.8399999,"end":2.08,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.773389995098114},{"word":"your","start":2.08,"end":2.24,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7319207787513733},{"word":"call","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7122100591659546},{"word":"at","start":2.48,"end":2.6399999,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.61724853515625},{"word":"the","start":2.6399999,"end":2.72,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6172283887863159},{"word":"moment","start":2.72,"end":3.12,"confidence":0.9980469,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.550814151763916},{"word":"please","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3572276830673218},{"word":"leave","start":3.4399998,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.21529626846313477},{"word":"a","start":3.6799998,"end":3.76,"confidence":0.95410156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2298089861869812},{"word":"message","start":3.76,"end":4.16,"confidence":0.9086914,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.11309639364480972},{"word":"and","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.00040696561336517334},{"word":"i'll","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.014043371193110945},{"word":"get","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.09101051092147829},{"word":"back","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.07277274131774902},{"word":"to","start":4.88,"end":4.96,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02893698215484619},{"word":"you","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01948601007461548},{"word":"as","start":5.12,"end":5.2799997,"confidence":0.9902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.005592167377471924},{"word":"soon","start":5.2799997,"end":5.52,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.040104761719703674},{"word":"as","start":5.52,"end":5.68,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.05613584816455841},{"word":"i","start":5.68,"end":5.7599998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10286784172058104},{"word":"can","start":5.7599998,"end":6.2599998,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.0004982799291610718},{"word":"thank","start":6.3199997,"end":6.56,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6061626672744751},{"word":"you","start":6.56,"end":7.06,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3173431158065796}],"paragraphs":{"transcript":"\nI'm sorry I can't take your call at the moment. Please leave a message, and I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"I'm sorry I can't take your call at the moment.","start":0.96,"end":3.12,"sentiment":"negative","sentiment_score":-0.6442610085010528},{"text":"Please leave a message, and I'll get back to you as soon as I can.","start":3.12,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.07535765289018552},{"text":"Thank you.","start":6.3199997,"end":7.06,"sentiment":"positive","sentiment_score":0.46175289154052734}],"sentiment":"neutral","sentiment_score":-0.2462766331586021,"num_words":27,"start":0.96,"end":7.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I'm sorry I can't take your call at the moment. Please leave a message, and I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"I'm sorry I can't take your call at the moment.","start":0.96,"end":3.12,"sentiment":"negative","sentiment_score":-0.6442610085010528},{"text":"Please leave a message, and I'll get back to you as soon as I can.","start":3.12,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.07535765289018552},{"text":"Thank you.","start":6.3199997,"end":7.06,"sentiment":"positive","sentiment_score":0.46175289154052734}],"sentiment":"neutral","sentiment_score":-0.2462766331586021,"channel":1,"num_words":27,"start":0.96,"end":7.06}]},"summary":{"result":"success","short":"I'm sorry I can't take your call at the moment. Please leave a message, and I'll get back to you as soon as I can. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":25,"end_word":26,"intents":[{"intent":"Leave message","confidence_score":0.44874632}]}]},"sentiments":{"segments":[{"text":"I'm sorry I can't take your call at the moment.","start_word":0,"end_word":9,"sentiment":"negative","sentiment_score":-0.6347129940986633},{"text":"Please leave a message, and I'll get back to you as soon as I can.","start_word":10,"end_word":24,"sentiment":"neutral","sentiment_score":-0.07509275525808334},{"text":"Thank you.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.5203719735145569}],"average":{"sentiment":"neutral","sentiment_score":-0.24898508975380343}}}}