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Take care.\n\nAlright.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.024710239842534065}],"sentiment":"neutral","sentiment_score":0.024710239842534065,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Yeah.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.14483532309532166},{"text":"Good morning.","start":3.28,"end":4.02,"sentiment":"positive","sentiment_score":0.4328342229127884},{"text":"John, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.42,"sentiment":"positive","sentiment_score":0.3619726002216339},{"text":"How are you doing today?","start":9.12,"end":10.34,"sentiment":"neutral","sentiment_score":0.3259213507175446}],"sentiment":"positive","sentiment_score":0.34492791493733727,"channel":0,"num_words":15,"start":2.96,"end":10.34},{"sentences":[{"text":"Yeah.","start":11.2,"end":11.44,"sentiment":"neutral","sentiment_score":0.0816754400730133},{"text":"Look.","start":11.44,"end":11.759999,"sentiment":"neutral","sentiment_score":0.10625704377889632},{"text":"I'm fine, but I'm out in the bush at","start":11.759999,"end":14.474999,"sentiment":"neutral","sentiment_score":0.009320455913742384}],"sentiment":"neutral","sentiment_score":0.024710598825053734,"channel":1,"num_words":11,"start":11.2,"end":14.474999},{"sentences":[{"text":"Alright.","start":15.975,"end":16.475,"sentiment":"neutral","sentiment_score":0.013263250701129436},{"text":"Sir, did you say regarding the introductory","start":17.895,"end":19.575,"sentiment":"neutral","sentiment_score":-0.014237728102930955}],"sentiment":"neutral","sentiment_score":-0.010800105752423406,"channel":0,"num_words":8,"start":15.975,"end":19.575},{"sentences":[{"text":"Mara.","start":19.255,"end":19.755,"sentiment":"neutral","sentiment_score":-0.01250570546835661}],"sentiment":"neutral","sentiment_score":-0.01250570546835661,"channel":1,"num_words":1,"start":19.255,"end":19.755},{"sentences":[{"text":"meeting that we're requesting for managed service provider?","start":19.575,"end":23.675,"sentiment":"neutral","sentiment_score":-0.012229670071974397}],"sentiment":"neutral","sentiment_score":-0.012229670071974397,"channel":0,"num_words":8,"start":19.575,"end":23.675},{"sentences":[{"text":"Okay.","start":26.454998,"end":26.76,"sentiment":"neutral","sentiment_score":-0.1942082047462463},{"text":"Not not a good time to 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can","start":32.24,"end":32.72,"sentiment":"neutral","sentiment_score":-0.06638765707612038}],"sentiment":"neutral","sentiment_score":-0.06638765707612038,"channel":0,"num_words":2,"start":32.24,"end":32.72},{"sentences":[{"text":"what's","start":32.68,"end":33.16,"sentiment":"neutral","sentiment_score":-0.06393574923276901}],"sentiment":"neutral","sentiment_score":-0.06393574923276901,"channel":1,"num_words":1,"start":32.68,"end":33.16},{"sentences":[{"text":"I call?","start":32.72,"end":33.3,"sentiment":"neutral","sentiment_score":-0.07508311420679092},{"text":"Yes.","start":35.84,"end":36.34,"sentiment":"neutral","sentiment_score":-0.05199320614337921}],"sentiment":"neutral","sentiment_score":-0.06738647818565369,"channel":0,"num_words":3,"start":32.72,"end":36.34},{"sentences":[{"text":"I won't be back in Brisbane until Thursday.","start":36.04,"end":38.54,"sentiment":"neutral","sentiment_score":-0.1290010130032897}],"sentiment":"neutral","sentiment_score":-0.1290010130032897,"channel":1,"num_words":8,"start":36.04,"end":38.54},{"sentences":[{"text":"Thursday.","start":39.52,"end":40.02,"sentiment":"neutral","sentiment_score":-0.0449863001704216}],"sentiment":"neutral","sentiment_score":-0.0449863001704216,"channel":0,"num_words":1,"start":39.52,"end":40.02},{"sentences":[{"text":"Maybe tomorrow Thursday.","start":39.72,"end":41.1,"sentiment":"neutral","sentiment_score":-0.03456731761495272}],"sentiment":"neutral","sentiment_score":-0.03456731761495272,"channel":1,"num_words":3,"start":39.72,"end":41.1},{"sentences":[{"text":"Yeah.","start":42.239998,"end":42.48,"sentiment":"neutral","sentiment_score":0.02127629518508911},{"text":"Okay.","start":42.48,"end":42.956936,"sentiment":"neutral","sentiment_score":0.03874332085251808},{"text":"I 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care.","start":48.636936,"end":49.456936,"sentiment":"positive","sentiment_score":0.37485896050930023}],"sentiment":"neutral","sentiment_score":0.32195155198375386,"channel":0,"num_words":15,"start":43.356937,"end":49.456936},{"sentences":[{"text":"Alright.","start":50.476936,"end":50.976936,"sentiment":"neutral","sentiment_score":0.09776018559932707}],"sentiment":"neutral","sentiment_score":0.09776018559932707,"channel":0,"num_words":1,"start":50.476936,"end":50.976936}]},"summary":{"result":"success","short":"The customer, Ronald, calls the agent, John, from Cloud Solution IT to discuss a meeting regarding managed service provider. Ronald is currently out in the bush but plans to return on Thursday, possibly the next day. They agree to speak again on Thursday and end the call on a friendly note."},"intents":{"segments":[{"text":"Not not a good time to talk. I'm just pulling into a service station. Alright.","start_word":45,"end_word":59,"intents":[{"intent":"Expressing lack of a good time","confidence_score":0.0000019846805}]},{"text":"can call you back on Thursday. Alright. Thank you. Have a good one. Take care. Alright.","start_word":85,"end_word":100,"intents":[{"intent":"Requesting call back","confidence_score":0.005519855},{"intent":"Arranging call back","confidence_score":0.00084724574}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.08477278053760529},{"text":"Good morning. John, it's Ronald from Cloud Solution IT.","start_word":2,"end_word":10,"sentiment":"positive","sentiment_score":0.3884412944316864},{"text":"How are you doing today? Yeah. Look. I'm fine, but I'm out in the bush at Alright. Sir, did you say regarding the introductory Mara. meeting that we're requesting for managed service provider? Okay.","start_word":11,"end_word":44,"sentiment":"neutral","sentiment_score":0.03800679370760918},{"text":"Not not a good time to talk.","start_word":45,"end_word":51,"sentiment":"negative","sentiment_score":-0.6122936606407166},{"text":"I'm just pulling into a service station. Alright. Do we Can can what's I call? Yes. I won't be back in Brisbane until Thursday. Thursday. Maybe tomorrow Thursday. Yeah. Okay. I I Okay. can call you back on Thursday. Alright.","start_word":52,"end_word":91,"sentiment":"neutral","sentiment_score":-0.06999961286783218},{"text":"Thank you. Have a good one. Take care.","start_word":92,"end_word":99,"sentiment":"positive","sentiment_score":0.5071201324462891},{"text":"Alright.","start_word":100,"end_word":100,"sentiment":"neutral","sentiment_score":0.13059857487678528}],"average":{"sentiment":"neutral","sentiment_score":0.02877081357515775}}}}