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Please be courteous and respectful when speaking to our people. If you are a food business undertaking a food recall, press 1. If you are calling with a media inquiry, please press 2. If you are an Australian consumer calling with a complaint about a food or food business, please press 3. If you are calling with an inquiry about the food standards code, please press 4. If you are calling for an account or financial inquiry, please send an email to accounts@foodstandards.gov.au. If you are calling about lodging an application, please send an email to standards.management@foodstandards.gov.au. For all other inquiries, please press 5. Hello. Thank you for holding. 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you for calling Food Standards Australia, New Zealand. Please be courteous and respectful when speaking to our people. If you are a food business undertaking a food recall, press 1. If you are calling with a media inquiry, please press 2. If you are an Australian consumer calling with a complaint about a food or food business, please press 3.\n\nIf you are calling with an inquiry about the food standards code, please press 4. If you are calling for an account or financial inquiry, please send an email to accounts@foodstandards.gov.au. If you are calling about lodging an application, please send an email to standards.management@foodstandards.gov.au. For all other inquiries, please press 5. Hello.\n\nThank you for holding. An operator will be with you shortly.","paragraphs":[{"sentences":[{"text":"Thank you for calling Food Standards Australia, New Zealand.","start":0.16,"end":3.3,"sentiment":"positive","sentiment_score":0.38914832803938126},{"text":"Please be courteous and respectful when speaking to our people.","start":4.16,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.11263820305466651},{"text":"If you are a food business undertaking a food recall, press 1.","start":8.48,"end":12.42,"sentiment":"neutral","sentiment_score":-0.09538277176519235},{"text":"If you are calling with a media inquiry, please press 2.","start":13.025,"end":16.485,"sentiment":"neutral","sentiment_score":-0.053561689840121704},{"text":"If you are an Australian consumer calling with a complaint about a food or food business, please press 3.","start":17.185,"end":23.205,"sentiment":"neutral","sentiment_score":-0.076335004677898}],"sentiment":"neutral","sentiment_score":-0.013248918303212181,"num_words":61,"start":0.16,"end":23.205},{"sentences":[{"text":"If you are calling with an inquiry about the food standards code, please press 4.","start":23.904999,"end":28.56,"sentiment":"neutral","sentiment_score":-0.043099136153856916},{"text":"If you are calling for an account or financial inquiry, please send an email to accounts@foodstandards.gov.au.","start":29.279999,"end":36.739998,"sentiment":"neutral","sentiment_score":-0.04062346159480512},{"text":"If you are calling about lodging an application, please send an email to standards.management@foodstandards.gov.au.","start":37.28,"end":45.145,"sentiment":"neutral","sentiment_score":-0.029328056278505495},{"text":"For all other inquiries, please press 5.","start":45.845,"end":48.665,"sentiment":"neutral","sentiment_score":-0.012780490996582168},{"text":"Hello.","start":54.965,"end":55.465,"sentiment":"neutral","sentiment_score":0.09869060665369034}],"sentiment":"neutral","sentiment_score":-0.03203449143483391,"num_words":53,"start":23.904999,"end":55.465},{"sentences":[{"text":"Thank you for holding.","start":55.605,"end":56.745,"sentiment":"neutral","sentiment_score":0.27470657229423523},{"text":"An operator will be with you shortly.","start":57.61,"end":59.55,"sentiment":"neutral","sentiment_score":0.13320337129490717}],"sentiment":"neutral","sentiment_score":0.18465908074920828,"num_words":11,"start":55.605,"end":59.55}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Food Standards Australia, New Zealand. Please be courteous and respectful when speaking to our people. If you are a food business undertaking a food recall, press 1. If you are calling with a media inquiry, please press 2. If you are an Australian consumer calling with a complaint about a food or food business, please press 3.\n\nIf you are calling with an inquiry about the food standards code, please press 4. If you are calling for an account or financial inquiry, please send an email to accounts@foodstandards.gov.au. If you are calling about lodging an application, please send an email to standards.management@foodstandards.gov.au. For all other inquiries, please press 5. Hello.\n\nThank you for holding. An operator will be with you shortly.","paragraphs":[{"sentences":[{"text":"Thank you for calling Food Standards Australia, New Zealand.","start":0.16,"end":3.3,"sentiment":"positive","sentiment_score":0.38914832803938126},{"text":"Please be courteous and respectful when speaking to our people.","start":4.16,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.11263820305466651},{"text":"If you are a food business undertaking a food recall, press 1.","start":8.48,"end":12.42,"sentiment":"neutral","sentiment_score":-0.09538277176519235},{"text":"If you are calling with a media inquiry, please press 2.","start":13.025,"end":16.485,"sentiment":"neutral","sentiment_score":-0.053561689840121704},{"text":"If you are an Australian consumer calling with a complaint about a food or food business, please press 3.","start":17.185,"end":23.205,"sentiment":"neutral","sentiment_score":-0.076335004677898}],"sentiment":"neutral","sentiment_score":-0.013248918303212181,"channel":1,"num_words":61,"start":0.16,"end":23.205},{"sentences":[{"text":"If you are calling with an inquiry about the food standards code, please press 4.","start":23.904999,"end":28.56,"sentiment":"neutral","sentiment_score":-0.043099136153856916},{"text":"If you are calling for an account or financial inquiry, please send an email to accounts@foodstandards.gov.au.","start":29.279999,"end":36.739998,"sentiment":"neutral","sentiment_score":-0.04062346159480512},{"text":"If you are calling about lodging an application, please send an email to standards.management@foodstandards.gov.au.","start":37.28,"end":45.145,"sentiment":"neutral","sentiment_score":-0.029328056278505495},{"text":"For all other inquiries, please press 5.","start":45.845,"end":48.665,"sentiment":"neutral","sentiment_score":-0.012780490996582168},{"text":"Hello.","start":54.965,"end":55.465,"sentiment":"neutral","sentiment_score":0.09869060665369034}],"sentiment":"neutral","sentiment_score":-0.03203449143483391,"channel":1,"num_words":53,"start":23.904999,"end":55.465},{"sentences":[{"text":"Thank you for holding.","start":55.605,"end":56.745,"sentiment":"neutral","sentiment_score":0.27470657229423523},{"text":"An operator will be with you shortly.","start":57.61,"end":59.55,"sentiment":"neutral","sentiment_score":0.13320337129490717}],"sentiment":"neutral","sentiment_score":0.18465908074920828,"channel":1,"num_words":11,"start":55.605,"end":59.55}]},"summary":{"result":"success","short":"The caller reaches Food Standards Australia and is given options to press different numbers for various inquiries including food recall, media inquiries, complaints about foods, account or financial inquiries, lodging applications, and inquiries about standards and codes. They are also directed to send an email for all other inquiries. An operator will be with them shortly."},"intents":{"segments":[{"text":"If you are a food business undertaking a food recall, press 1. If you are calling with a media inquiry, please press 2. If you are an Australian consumer calling with a complaint about a food or food business, please press 3. If you are calling with an inquiry about the food standards code, please press 4. If you are calling for an account or financial inquiry, please send an email to accounts@foodstandards.gov.au.","start_word":19,"end_word":91,"intents":[{"intent":"Provide information","confidence_score":0.004739589}]},{"text":"Thank you for holding.","start_word":114,"end_word":117,"intents":[{"intent":"Express gratitude","confidence_score":0.009998993}]},{"text":"Thank you for holding. An operator will be with you shortly.","start_word":114,"end_word":124,"intents":[{"intent":"Offer assistance","confidence_score":0.29298374}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Food Standards Australia, New Zealand.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.3976479172706604},{"text":"Please be courteous and respectful when speaking to our people. If you are a food business undertaking a food recall, press 1. If you are calling with a media inquiry, please press 2. If you are an Australian consumer calling with a complaint about a food or food business, please press 3. If you are calling with an inquiry about the food standards code, please press 4. If you are calling for an account or financial inquiry, please send an email to accounts@foodstandards.gov.au. If you are calling about lodging an application, please send an email to standards.management@foodstandards.gov.au. For all other inquiries, please press 5. Hello. Thank you for holding. An operator will be with you shortly.","start_word":9,"end_word":124,"sentiment":"neutral","sentiment_score":-0.03003874607384205}],"average":{"sentiment":"neutral","sentiment_score":-0.0011764538068712855}}}}