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For inquiries related to your subscription, please press 1. For accounts, please press 2. For events, please press 3. Otherwise, please hold, and one of our team members will answer your call. Good morning. Business news. Andreas? Yeah. Can I ask who's calling, please? Okay. Is he expecting your call? So you've been in contact with him before? Yeah. Look. The best way to reach him is actually is actually to email him. Yeah. Do you have do you have his email? Yeah. That's that's the best that's the best way to reach him. Yeah. Thanks. Bye now. 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you for calling business news. For inquiries related to your subscription, please press 1. For accounts, please press 2. For events, please press 3. Otherwise, please hold, and one of our team members will answer your call.\n\nGood morning. Business news. Andreas? Yeah. Can I ask who's calling, please?\n\nOkay. Is he expecting your call? So you've been in contact with him before? Yeah. Look.\n\nThe best way to reach him is actually is actually to email him. Yeah. Do you have do you have his email? Yeah. That's that's the best that's the best way to reach him.\n\nYeah. Thanks. Bye now. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling business news.","start":0.56,"end":2.5,"sentiment":"positive","sentiment_score":0.43717538317044574},{"text":"For inquiries related to your subscription, please press 1.","start":2.8799999,"end":6.58,"sentiment":"neutral","sentiment_score":0.15676850742763943},{"text":"For accounts, please press 2.","start":6.8799996,"end":9.139999,"sentiment":"neutral","sentiment_score":0.06465163677930832},{"text":"For events, please press 3.","start":9.44,"end":11.62,"sentiment":"neutral","sentiment_score":0.062412990629673},{"text":"Otherwise, please hold, and one of our team members will answer your call.","start":12.0,"end":15.905001,"sentiment":"neutral","sentiment_score":0.12251384728229962}],"sentiment":"neutral","sentiment_score":0.16478873730490082,"num_words":38,"start":0.56,"end":15.905001},{"sentences":[{"text":"Good morning.","start":32.309998,"end":32.79,"sentiment":"neutral","sentiment_score":0.30869145691394806},{"text":"Business news.","start":32.79,"end":33.69,"sentiment":"neutral","sentiment_score":0.12981917336583138},{"text":"Andreas?","start":39.43,"end":39.93,"sentiment":"neutral","sentiment_score":0.029846373945474625},{"text":"Yeah.","start":42.385002,"end":42.705,"sentiment":"neutral","sentiment_score":0.021175365895032883},{"text":"Can I ask who's calling, please?","start":42.705,"end":44.325,"sentiment":"neutral","sentiment_score":0.005194601864786819}],"sentiment":"neutral","sentiment_score":0.07993421763239894,"num_words":12,"start":32.309998,"end":44.325},{"sentences":[{"text":"Okay.","start":50.065002,"end":50.565002,"sentiment":"neutral","sentiment_score":0.02783004194498062},{"text":"Is he expecting your call?","start":50.864998,"end":52.485,"sentiment":"neutral","sentiment_score":0.011279585026204585},{"text":"So you've been in contact with him before?","start":60.92,"end":63.42,"sentiment":"neutral","sentiment_score":0.0033204940846189857},{"text":"Yeah.","start":70.265,"end":70.765,"sentiment":"neutral","sentiment_score":0.021794721484184265},{"text":"Look.","start":71.384995,"end":71.704994,"sentiment":"neutral","sentiment_score":0.02602389268577099}],"sentiment":"neutral","sentiment_score":0.009913158370181918,"num_words":16,"start":50.065002,"end":71.704994},{"sentences":[{"text":"The best way to reach him is actually is actually to email him.","start":71.704994,"end":75.725,"sentiment":"neutral","sentiment_score":0.009460903990727205},{"text":"Yeah.","start":77.705,"end":78.024994,"sentiment":"neutral","sentiment_score":0.012248273938894272},{"text":"Do you have do you have his email?","start":78.024994,"end":80.524994,"sentiment":"neutral","sentiment_score":-0.011470135999843478},{"text":"Yeah.","start":81.10288,"end":81.34288,"sentiment":"neutral","sentiment_score":0.03835180029273033},{"text":"That's that's the best that's the best way to reach him.","start":81.34288,"end":83.50288,"sentiment":"neutral","sentiment_score":0.06445436179637909}],"sentiment":"neutral","sentiment_score":0.0232596681727206,"num_words":34,"start":71.704994,"end":83.50288},{"sentences":[{"text":"Yeah.","start":83.50288,"end":84.00288,"sentiment":"neutral","sentiment_score":0.10584303736686708},{"text":"Thanks.","start":85.90288,"end":86.40288,"sentiment":"positive","sentiment_score":0.4114077091217041},{"text":"Bye now.","start":86.782875,"end":87.26288,"sentiment":"neutral","sentiment_score":0.2797376215457916},{"text":"Bye.","start":87.26288,"end":87.76288,"sentiment":"neutral","sentiment_score":0.11353135108947754}],"sentiment":"neutral","sentiment_score":0.23805146813392639,"num_words":5,"start":83.50288,"end":87.76288}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling business news. For inquiries related to your subscription, please press 1. For accounts, please press 2. For events, please press 3. Otherwise, please hold, and one of our team members will answer your call.\n\nGood morning. Business news.\n\nChannel 0: Yeah. Good morning. May I speak with Andreas?\n\nChannel 1: Andreas?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Can I ask who's calling, please?\n\nChannel 0: Yeah. My name is Ronald from Cloud Solution IT.\n\nChannel 1: Okay. Is he expecting your call?\n\nChannel 0: Yep. This is regarding the meeting that we're requesting to introduce our company.\n\nChannel 1: So you've been in contact with him before?\n\nChannel 0: Before, I think it was October October of last year.\n\nChannel 1: Yeah. Look. The best way to reach him is actually is actually to email him.\n\nChannel 0: Uh-huh. Yeah. Okay.\n\nChannel 1: Yeah. Do\n\nChannel 0: I\n\nChannel 1: you\n\nChannel 0: have\n\nChannel 1: have\n\nChannel 0: it.\n\nChannel 1: do\n\nChannel 0: Yeah.\n\nChannel 1: you have\n\nChannel 0: I\n\nChannel 1: his\n\nChannel 0: have\n\nChannel 1: email?\n\nChannel 0: it.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: That's\n\nChannel 0: I\n\nChannel 1: that's\n\nChannel 0: have.\n\nChannel 1: the best that's the best way to reach him. Yeah.\n\nChannel 0: Alright. Okay. Thank you.\n\nChannel 1: Thanks. Bye now. 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best that's the best way to reach him.","start":81.90288,"end":83.50288,"sentiment":"neutral","sentiment_score":0.07026225328445435},{"text":"Yeah.","start":83.50288,"end":84.00288,"sentiment":"neutral","sentiment_score":0.10584303736686708}],"sentiment":"neutral","sentiment_score":0.07382033169269561,"channel":1,"num_words":10,"start":81.90288,"end":84.00288},{"sentences":[{"text":"Alright.","start":84.44501,"end":84.765,"sentiment":"neutral","sentiment_score":0.15589502453804016},{"text":"Okay.","start":84.765,"end":85.11288,"sentiment":"neutral","sentiment_score":0.23177120089530945},{"text":"Thank you.","start":85.27288,"end":86.01288,"sentiment":"positive","sentiment_score":0.4631185978651047}],"sentiment":"neutral","sentiment_score":0.32847585529088974,"channel":0,"num_words":4,"start":84.44501,"end":86.01288},{"sentences":[{"text":"Thanks.","start":85.90288,"end":86.40288,"sentiment":"positive","sentiment_score":0.4114077091217041},{"text":"Bye 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They are then connected to Andreas from Cloud Solutions IT and inquire about a meeting they are requesting to introduce their company to. Andreas is not available and suggests emailing him instead, which the customer agrees to do."},"intents":{"segments":[{"text":"May I speak with Andreas? Andreas?","start_word":45,"end_word":50,"intents":[{"intent":"Contact andrew","confidence_score":0.077016644}]}]},"sentiments":{"segments":[{"text":"Thank you for calling business news.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4332253336906433},{"text":"For inquiries related to your subscription, please press 1. For accounts, please press 2. For events, please press 3. Otherwise, please hold, and one of our team members will answer your call. Good morning. Business news. Yeah. Good morning. May I speak with Andreas? Andreas? Yes. Yeah. Can I ask who's calling, please? Yeah. My name is Ronald from Cloud Solution IT. Okay. Is he expecting your call? Yep. This is regarding the meeting that we're requesting to introduce our company. So you've been in contact with him before? Before, I think it was October October of last year. Yeah. Look. The best way to reach him is actually is actually to email him. Uh-huh. Yeah. Okay. Yeah. Do I you have have it. do Yeah. you have I his have email? it. Yeah. Yep. That's I that's have. the best that's the best way to reach him. Yeah. Alright. Okay.","start_word":6,"end_word":156,"sentiment":"neutral","sentiment_score":0.04819083213806152},{"text":"Thank you. Thanks.","start_word":157,"end_word":159,"sentiment":"positive","sentiment_score":0.4399915635585785},{"text":"Bye now. Bye.","start_word":160,"end_word":162,"sentiment":"neutral","sentiment_score":0.22506694495677948}],"average":{"sentiment":"neutral","sentiment_score":0.07315853894767115}}}}