{"metadata":{"transaction_key":"deprecated","request_id":"019fcae6-a6b7-7701-9645-83da07b20de7","sha256":"a7a465daa85ba98eda21cefbb4f71e9c36a50a09e905ab1750dcf6339588f787","created":"2026-08-04T03:52:22.481Z","duration":22.031937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":29},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling Katie Acheson. Please leave a message, and I'll get back to you as soon as I can.","confidence":1.0,"words":[{"word":"thank","start":0.71999997,"end":0.88,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7221233248710632},{"word":"you","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.698861837387085},{"word":"for","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6807087063789368},{"word":"calling","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.648951530456543},{"word":"katie","start":1.52,"end":1.92,"confidence":0.8730469,"punctuated_word":"Katie","sentiment":"positive","sentiment_score":0.675331711769104},{"word":"acheson","start":1.92,"end":2.42,"confidence":0.8039551,"punctuated_word":"Acheson.","sentiment":"positive","sentiment_score":0.746979296207428},{"word":"please","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.2816309332847595},{"word":"leave","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.007414788007736206},{"word":"a","start":3.4399998,"end":3.52,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0352485254406929},{"word":"message","start":3.52,"end":3.84,"confidence":0.9399414,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.07407038658857346},{"word":"and","start":3.84,"end":3.9199998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1529788225889206},{"word":"i'll","start":3.9199998,"end":4.16,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1472303569316864},{"word":"get","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.027480900287628177},{"word":"back","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.12681511044502258},{"word":"to","start":4.48,"end":4.56,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2593119144439697},{"word":"you","start":4.56,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.40832483768463135},{"word":"as","start":4.7999997,"end":4.96,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1257140338420868},{"word":"soon","start":4.96,"end":5.2799997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.1066199541091919},{"word":"as","start":5.2799997,"end":5.3599997,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.14441420137882233},{"word":"i","start":5.3599997,"end":5.44,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3089936673641205},{"word":"can","start":5.44,"end":5.94,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.1120070070028305}],"paragraphs":{"transcript":"\nThank you for calling Katie Acheson. Please leave a message, and I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Thank you for calling Katie Acheson.","start":0.71999997,"end":2.42,"sentiment":"positive","sentiment_score":0.6954927345116934},{"text":"Please leave a message, and I'll get back to you as soon as I can.","start":2.96,"end":5.94,"sentiment":"neutral","sentiment_score":0.14985055923461915}],"sentiment":"neutral","sentiment_score":0.3057483235994975,"num_words":21,"start":0.71999997,"end":5.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Katie Acheson. Please leave a message, and I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Thank you for calling Katie Acheson.","start":0.71999997,"end":2.42,"sentiment":"positive","sentiment_score":0.6954927345116934},{"text":"Please leave a message, and I'll get back to you as soon as I can.","start":2.96,"end":5.94,"sentiment":"neutral","sentiment_score":0.14985055923461915}],"sentiment":"neutral","sentiment_score":0.3057483235994975,"channel":1,"num_words":21,"start":0.71999997,"end":5.94}]},"summary":{"result":"success","short":"Thank you for calling Katie Acheson. Please leave a message, and I'll get back to you as soon as I can."},"intents":{"segments":[{"text":"Please leave a message, and I'll get back to you as soon as I can.","start_word":6,"end_word":20,"intents":[{"intent":"Leave message","confidence_score":0.6092658}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Katie Acheson.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.7126548886299133},{"text":"Please leave a message, and I'll get back to you as soon as I can.","start_word":6,"end_word":20,"sentiment":"neutral","sentiment_score":0.14045925438404083}],"average":{"sentiment":"neutral","sentiment_score":0.3180372303929822}}}}