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afternoon, Intel. Yeah. Apparently, you called us earlier on, but we had a big congestion of calls. We couldn't answer it. Maybe yeah.\n\nWhat what's the new address? Because we can transfer your contract to that address if you want. Okay. So if okay. You're gonna have to call back on Monday because the accounts team that I work on the weekends, and they're the ones that you need to call.\n\nBut before you do, hang on. Let me just check something. Okay. This one. Yeah.\n\nNo. The same number. Just you bring up the one. Just click on option 2, I think it is. Yep.\n\nOkay. One second. What's the account holder's name? Hello? Hello?\n\nHello? Doing him. Okay. Hello?","paragraphs":[{"sentences":[{"text":"Good afternoon, Intel.","start":0.16,"end":0.9,"sentiment":"neutral","sentiment_score":0.2762490014235179},{"text":"Yeah.","start":6.96,"end":7.2799997,"sentiment":"neutral","sentiment_score":-0.24100889265537265},{"text":"Apparently, you called us earlier on, but we had a big congestion of calls.","start":7.2799997,"end":10.16,"sentiment":"negative","sentiment_score":-0.4531188820089613},{"text":"We couldn't answer it.","start":10.16,"end":11.46,"sentiment":"negative","sentiment_score":-0.4646632671356201},{"text":"Maybe yeah.","start":12.4,"end":22.775,"sentiment":"neutral","sentiment_score":-0.09940480440855026}],"sentiment":"neutral","sentiment_score":-0.3255578714112441,"num_words":24,"start":0.16,"end":22.775},{"sentences":[{"text":"What what's the new address?","start":22.775,"end":24.535,"sentiment":"neutral","sentiment_score":-0.029320650547742844},{"text":"Because we can transfer your contract to that address if you want.","start":24.535,"end":27.675,"sentiment":"neutral","sentiment_score":0.015283705356220404},{"text":"Okay.","start":32.78,"end":33.1,"sentiment":"neutral","sentiment_score":0.053579218685626984},{"text":"So if okay.","start":33.1,"end":34.72,"sentiment":"neutral","sentiment_score":0.045588585858543716},{"text":"You're gonna have to call back on Monday because the accounts team that I work on the weekends, and they're the ones that you need to call.","start":36.14,"end":43.995,"sentiment":"neutral","sentiment_score":-0.058315619412395686}],"sentiment":"neutral","sentiment_score":-0.02807032367369781,"num_words":48,"start":22.775,"end":43.995},{"sentences":[{"text":"But before you do, hang on.","start":43.995,"end":45.195,"sentiment":"neutral","sentiment_score":-0.0633725995818774},{"text":"Let me just check something.","start":45.195,"end":46.335,"sentiment":"neutral","sentiment_score":-0.039938100054860114},{"text":"Okay.","start":55.5,"end":55.98,"sentiment":"neutral","sentiment_score":-0.02444266714155674},{"text":"This one.","start":55.98,"end":56.88,"sentiment":"neutral","sentiment_score":-0.037288399413228035},{"text":"Yeah.","start":62.94,"end":63.18,"sentiment":"neutral","sentiment_score":-0.04015418142080307}],"sentiment":"neutral","sentiment_score":-0.04793998301029205,"num_words":15,"start":43.995,"end":63.18},{"sentences":[{"text":"No.","start":63.18,"end":63.42,"sentiment":"neutral","sentiment_score":-0.09364476799964903},{"text":"The same number.","start":63.42,"end":64.22,"sentiment":"neutral","sentiment_score":-0.06369991600513458},{"text":"Just you bring up the one.","start":64.22,"end":65.98,"sentiment":"neutral","sentiment_score":-0.021004787801454466},{"text":"Just click on option 2, I think it is.","start":65.98,"end":69.04,"sentiment":"neutral","sentiment_score":-0.00505142483032412},{"text":"Yep.","start":71.975,"end":72.375,"sentiment":"neutral","sentiment_score":0.031179388985037804}],"sentiment":"neutral","sentiment_score":-0.021252833865582944,"num_words":20,"start":63.18,"end":72.375},{"sentences":[{"text":"Okay.","start":72.375,"end":72.774994,"sentiment":"neutral","sentiment_score":0.014868701808154585},{"text":"One second.","start":72.774994,"end":73.515,"sentiment":"neutral","sentiment_score":0.00028265174478292465},{"text":"What's the account holder's name?","start":78.295,"end":80.23499,"sentiment":"neutral","sentiment_score":-0.002367262123152614},{"text":"Hello?","start":83.895,"end":84.395,"sentiment":"neutral","sentiment_score":-0.0048075588420033455},{"text":"Hello?","start":86.6,"end":87.1,"sentiment":"neutral","sentiment_score":-0.0030481312423944473}],"sentiment":"neutral","sentiment_score":-0.0004257995402440429,"num_words":10,"start":72.375,"end":87.1},{"sentences":[{"text":"Hello?","start":89.56,"end":90.06,"sentiment":"neutral","sentiment_score":0.0005185957998037338},{"text":"Doing him.","start":113.99894,"end":114.81894,"sentiment":"neutral","sentiment_score":0.006216264329850674},{"text":"Okay.","start":116.07894,"end":116.57894,"sentiment":"neutral","sentiment_score":0.0060834819450974464},{"text":"Hello?","start":117.27894,"end":117.77894,"sentiment":"neutral","sentiment_score":-0.0028140838257968426}],"sentiment":"neutral","sentiment_score":0.003244104515761137,"num_words":5,"start":89.56,"end":117.77894}]}}]},{"alternatives":[{"transcript":"Hi. I'm just receiving a a missed call. Yes. I'm actually moving from my current residence, and I've been with Airtel, and the new resident doesn't have Airtel. So I just wanna cancel my connection, please. That's okay. The new address already has Internet in place. I'm moving in. Okay. Yeah. Yeah. Is it a different phone number or the same one? Okay. Yeah. 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I'm just receiving a a missed call. Yes. I'm actually moving from my current residence, and I've been with Airtel, and the new resident doesn't have Airtel. So I just wanna cancel my connection, please.\n\nThat's okay. The new address already has Internet in place. I'm moving in. Okay. Yeah.\n\nYeah. Is it a different phone number or the same one? Okay. Yeah. Yeah.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.02514620870351791},{"text":"I'm just receiving a a missed call.","start":3.4399998,"end":6.42,"sentiment":"neutral","sentiment_score":-0.08495663053223065},{"text":"Yes.","start":12.575001,"end":13.075001,"sentiment":"neutral","sentiment_score":-0.1343283653259277},{"text":"I'm actually moving from my current residence, and I've been with Airtel, and the new resident doesn't have Airtel.","start":13.8550005,"end":19.535,"sentiment":"neutral","sentiment_score":-0.15396598452015928},{"text":"So I just wanna cancel my connection, please.","start":19.535,"end":21.955,"sentiment":"neutral","sentiment_score":-0.31298890709877014}],"sentiment":"neutral","sentiment_score":-0.1703650981394781,"num_words":36,"start":3.1999998,"end":21.955},{"sentences":[{"text":"That's okay.","start":28.46,"end":29.02,"sentiment":"neutral","sentiment_score":0.15883664041757584},{"text":"The new address already has Internet in place.","start":29.02,"end":32.08,"sentiment":"neutral","sentiment_score":0.12767324736341834},{"text":"I'm moving in.","start":32.62,"end":33.68,"sentiment":"neutral","sentiment_score":0.045533000181118645},{"text":"Okay.","start":42.235,"end":42.735,"sentiment":"neutral","sentiment_score":-0.01609516143798828},{"text":"Yeah.","start":46.715,"end":46.954998,"sentiment":"neutral","sentiment_score":-0.01889706403017044}],"sentiment":"neutral","sentiment_score":0.09604440232117971,"num_words":15,"start":28.46,"end":46.954998},{"sentences":[{"text":"Yeah.","start":46.954998,"end":47.454998,"sentiment":"neutral","sentiment_score":-0.018931832164525986},{"text":"Is it a different phone number or the same one?","start":57.179996,"end":59.519997,"sentiment":"neutral","sentiment_score":-0.05974455140531063},{"text":"Okay.","start":64.7,"end":65.2,"sentiment":"neutral","sentiment_score":-0.013875413686037064},{"text":"Yeah.","start":69.185,"end":69.345,"sentiment":"neutral","sentiment_score":0.01944824308156967},{"text":"Yeah.","start":69.345,"end":69.845,"sentiment":"neutral","sentiment_score":0.02804594486951828}],"sentiment":"neutral","sentiment_score":-0.041625612282327244,"num_words":14,"start":46.954998,"end":69.845}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Intel.\n\nChannel 1: Hi. I'm just receiving a a missed call.\n\nChannel 0: Yeah. Apparently, you called us earlier on, but we had a big congestion of calls. We couldn't answer it. Maybe\n\nChannel 1: Yes. I'm actually moving from my current residence, and I've been with Airtel, and the new resident doesn't have Airtel. So I just wanna cancel my connection, please.\n\nChannel 0: yeah. What what's the new address? Because we can transfer your contract to that address if you want.\n\nChannel 1: That's okay. The new address already has Internet in place. I'm\n\nChannel 0: Okay.\n\nChannel 1: moving\n\nChannel 0: So\n\nChannel 1: in.\n\nChannel 0: if okay. You're gonna have to call back on Monday because the accounts team that I work on the weekends, and they're\n\nChannel 1: Okay.\n\nChannel 0: the ones that you need to call. But before you do, hang on. Let me just check something.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. This one.\n\nChannel 1: Is it a different phone number or the same one?\n\nChannel 0: Yeah. No. The same number. Just you\n\nChannel 1: Okay.\n\nChannel 0: bring up the one. Just click on option 2, I think it is.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yep. Okay. One second. What's the account holder's name? Hello?\n\nHello? Hello? Doing him. Okay. Hello?","paragraphs":[{"sentences":[{"text":"Good afternoon, Intel.","start":0.16,"end":0.9,"sentiment":"neutral","sentiment_score":0.2762490014235179}],"sentiment":"neutral","sentiment_score":0.2762490014235179,"channel":0,"num_words":3,"start":0.16,"end":0.9},{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.02514620870351791},{"text":"I'm just receiving a a missed call.","start":3.4399998,"end":6.42,"sentiment":"neutral","sentiment_score":-0.08495663053223065}],"sentiment":"neutral","sentiment_score":-0.07119377562776208,"channel":1,"num_words":8,"start":3.1999998,"end":6.42},{"sentences":[{"text":"Yeah.","start":6.96,"end":7.2799997,"sentiment":"neutral","sentiment_score":-0.24100889265537265},{"text":"Apparently, you called us earlier on, but we had a big congestion of calls.","start":7.2799997,"end":10.16,"sentiment":"negative","sentiment_score":-0.4531188820089613},{"text":"We couldn't answer 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The customer asks to cancel their connection due to their new residence and provides the new address and account holder's name for the agent to use in the future. The agent confirms the cancellation and promises to call the customer back on Monday."},"intents":{"segments":[{"text":"I'm actually moving from my current residence, and I've been with Airtel, and the new resident doesn't have Airtel. So I just wanna cancel my connection, please. yeah.","start_word":32,"end_word":59,"intents":[{"intent":"Cancel connection","confidence_score":0.60387874}]},{"text":"Because we can transfer your contract to that address if you want. That's okay.","start_word":65,"end_word":78,"intents":[{"intent":"Transfer contract","confidence_score":0.805478}]},{"text":"Is it a different phone number or the same one? Yeah.","start_word":138,"end_word":148,"intents":[{"intent":"Check phone number","confidence_score":0.2673754}]},{"text":"What's the account holder's name? Hello? Hello?","start_word":175,"end_word":181,"intents":[{"intent":"Provide account information","confidence_score":0.0051827235}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Intel. Hi. I'm just receiving a a missed call. Yeah.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":-0.0036525868345052},{"text":"Apparently, you called us earlier on, but we had a big congestion of calls. We couldn't answer it.","start_word":12,"end_word":29,"sentiment":"negative","sentiment_score":-0.4565429985523224},{"text":"Maybe Yes. I'm actually moving from my current residence, and I've been with Airtel, and the new resident doesn't have Airtel. So I just wanna cancel my connection, please. yeah. What what's the new address? Because we can transfer your contract to that address if you want. That's okay. The new address already has Internet in place. I'm Okay. moving So in. if okay. You're gonna have to call back on Monday because the accounts team that I work on the weekends, and they're Okay. the ones that you need to call. But before you do, hang on. Let me just check something. Yeah. Yeah. Okay. This one. Is it a different phone number or the same one? Yeah. No. The same number. Just you Okay. bring up the one. Just click on option 2, I think it is. Yeah. Yeah. Yep. Okay. One second. What's the account holder's name? Hello? Hello? Hello? Doing him. Okay. Hello?","start_word":30,"end_word":186,"sentiment":"neutral","sentiment_score":-0.045277178287506104}],"average":{"sentiment":"neutral","sentiment_score":-0.08059658077980975}}}}