{"metadata":{"transaction_key":"deprecated","request_id":"019f6d36-de9d-7f02-9d6d-2236fadb2e3c","sha256":"d72e73533d5da233ad92c3a0d066664fafa54a3262533e943c558854a007e817","created":"2026-07-16T23:15:41.345Z","duration":12.527938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","confidence":1.0,"words":[{"word":"thank","start":2.3999999,"end":2.6399999,"confidence":0.9819336,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.44822633266448975},{"word":"you","start":2.6399999,"end":3.1399999,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4321468472480774},{"word":"isn't","start":4.4,"end":4.72,"confidence":0.9975586,"punctuated_word":"Isn't","sentiment":"negative","sentiment_score":-0.5139493346214294},{"word":"available","start":4.72,"end":5.2,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.5401694178581238},{"word":"right","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6218671202659607},{"word":"now","start":5.44,"end":5.94,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5572996139526367},{"word":"please","start":6.0,"end":6.3199997,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.35862845182418823},{"word":"leave","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.3116949796676636},{"word":"a","start":6.48,"end":6.64,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3191398084163666},{"word":"detailed","start":6.64,"end":7.12,"confidence":1.0,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.2446761280298233},{"word":"message","start":7.12,"end":7.52,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2853289544582367},{"word":"after","start":7.52,"end":7.8399997,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.15960904955863953},{"word":"the","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2521158754825592},{"word":"tone","start":8.0,"end":8.48,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.2545919418334961},{"word":"when","start":8.48,"end":8.72,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.054728783667087555},{"word":"you","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07603517919778824},{"word":"have","start":8.88,"end":9.04,"confidence":0.98535156,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05485448241233826},{"word":"finished","start":9.04,"end":9.44,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.08954588323831558},{"word":"recording","start":9.44,"end":9.92,"confidence":0.9980469,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.08756029605865479},{"word":"you","start":9.92,"end":10.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07083606719970703},{"word":"may","start":10.08,"end":10.32,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.07115159183740616},{"word":"hang","start":10.32,"end":10.48,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.07067084312438965},{"word":"up","start":10.48,"end":10.719999,"confidence":0.7910156,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.05684762075543403},{"word":"or","start":10.719999,"end":10.96,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07084119319915771},{"word":"press","start":10.96,"end":11.28,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.11619223654270172},{"word":"1","start":11.28,"end":11.5199995,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.05059103295207024},{"word":"for","start":11.5199995,"end":11.679999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03961791098117829},{"word":"more","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.056086465716362},{"word":"options","start":11.92,"end":12.42,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.058667123317718506}],"paragraphs":{"transcript":"\nThank you. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"Thank you.","start":2.3999999,"end":3.1399999,"sentiment":"positive","sentiment_score":0.44018658995628357},{"text":"Isn't available right now.","start":4.4,"end":5.94,"sentiment":"negative","sentiment_score":-0.5583213716745377},{"text":"Please leave a detailed message after the tone.","start":6.0,"end":8.48,"sentiment":"neutral","sentiment_score":-0.27322314865887165},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":8.48,"end":12.42,"sentiment":"neutral","sentiment_score":-0.06828178068002065}],"sentiment":"neutral","sentiment_score":-0.15734221400885745,"num_words":29,"start":2.3999999,"end":12.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"Thank you.","start":2.3999999,"end":3.1399999,"sentiment":"positive","sentiment_score":0.44018658995628357},{"text":"Isn't available right now.","start":4.4,"end":5.94,"sentiment":"negative","sentiment_score":-0.5583213716745377},{"text":"Please leave a detailed message after the tone.","start":6.0,"end":8.48,"sentiment":"neutral","sentiment_score":-0.27322314865887165},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":8.48,"end":12.42,"sentiment":"neutral","sentiment_score":-0.06828178068002065}],"sentiment":"neutral","sentiment_score":-0.15734221400885745,"channel":1,"num_words":29,"start":2.3999999,"end":12.42}]},"summary":{"result":"success","short":"Thank you. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start_word":14,"end_word":28,"intents":[{"intent":"Leave message","confidence_score":0.4682847}]}]},"sentiments":{"segments":[{"text":"Thank you.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.4375066757202149},{"text":"Isn't available right now.","start_word":2,"end_word":5,"sentiment":"negative","sentiment_score":-0.5384869575500488},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","start_word":6,"end_word":28,"sentiment":"neutral","sentiment_score":-0.1442476511001587}],"average":{"sentiment":"neutral","sentiment_score":-0.18931992053985597}}}}