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Just before I go any further, I just need to let you know that our calls are recorded for quality and coaches coaching purposes. Is that okay with you? Yep. Wonderful. And just to double check that I am speaking with Patricia, can you please confirm your full name, date of birth, and address? I know. I I do not disagree. Address. Yes, please. Yes. Beautiful. Thank you for that. I appreciate your patience with that. I was just phoning today to you a booking. You've come up for your annual review, and I was wondering if you had five minutes so we could find a time that's convenient to book you in. Yeah. Sure. Is there a day and time of the week that suits you best? Okay. Let me just have a quick look in the calendar. Okay. I have Monday the thirty first at 9AM. Oh, no. Actually, sorry. That's not right. Sorry about that. I have Monday, the seventh at 9AM available on of September. Yeah. Is that too far out? Okay. Nope. That's fine. No. Of course. Of course. Did you wanna do it for the following week? The fourteenth? Yeah. Okay. The fourteenth at 9AM. And would you would you like me to send a calendar invite through to your email address so it's in your calendar? Yeah? Okay. Alright. Fantastic. Well, I look forward to speaking to you more then, Patricia, and I thank you very much for your time today. Yes. Yes. We do. It is. Yeah. Of course. Oh, sweet 16. Yep. It would be nice, wouldn't it? Of course. Yeah. Friday, the eleventh eleventh. Yep. Yeah. Of course. I can arrange that. Thank you so much. Speak to you then. Bye. 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Yes. It is. Oh, good. Thanks. How are you? Yeah. Yeah. Sure. I find this this bit bizarre since you're the one who you guys are the ones who are calling me, but yeah. 710111980. Patricia Cavillos. What else did you need? Address? 18 Hill Street, Marrickville, New South Wales. That's alright. Yeah. That's fine. Yep. Monday or Tuesday in the morning, say, 09:00 ish. It's alright. Of September. It's not gonna work. I'm gonna have to sit it. It's not that it's too far out. It's certainly gonna have my parents here from Queensland the weekend before. It's my son's birthday. So I just know that we'll be doing things out and about, and I won't really have the time to talk on them on that Monday. So on the Monday there, so what's that, the fourteenth? I think they should be gone by then. I know my dad will be gone. I just don't know if my my mom how long my mom's planning on staying. It doesn't matter if she's here. I can just step outside. So yeah. Let's do the fourteenth. Yep. Nine AM is good. Yeah. Yeah. You could do that. Yep. That's good. That's alright. Do you also send out, like, reminder SMS or reminder emails or something? Yeah. That's good. Because that is a little bit far away. I I know I'll remember, but I just probably won't remember the date. Like I said, the weekend before is my son's birthday. He's having a sixteenth, so it'll probably slip away from me. So oh, no. I would be 16 again. So, yeah, if you could just send me a little reminder maybe the Friday before, like, say what would that be? Friday the twelfth? Eleven twelfth. Yeah. Friday the eleventh. Just a little reminder. Whether it be by email or by one of those, I don't know, automated text things, that'd be great. Okay. Great. That's okay. Thank you. Speak to you then. 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Yes. It is. Oh, good. Thanks.\n\nHow are you? Yeah. Yeah. Sure. I find this this bit bizarre since you're the one who you guys are the ones who are calling me, but yeah.\n\n710111980. Patricia Cavillos. What else did you need? Address? 18 Hill Street, Marrickville, New South Wales.\n\nThat's alright. Yeah. That's fine. Yep. Monday or Tuesday in the morning, say, 09:00 ish.\n\nIt's alright. Of September. It's not gonna work. I'm gonna have to sit it. It's not that it's too far out.\n\nIt's certainly gonna have my parents here from Queensland the weekend before. It's my son's birthday. So I just know that we'll be doing things out and about, and I won't really have the time to talk on them on that Monday. So on the Monday there, so what's that, the fourteenth? I think they should be gone by then.\n\nI know my dad will be gone. I just don't know if my my mom how long my mom's planning on staying. It doesn't matter if she's here. I can just step outside. So yeah.\n\nLet's do the fourteenth. Yep. Nine AM is good. Yeah. Yeah.\n\nYou could do that. Yep. That's good. That's alright. Do you also send out, like, reminder SMS or reminder emails or something?\n\nYeah. That's good. Because that is a little bit far away. I I know I'll remember, but I just probably won't remember the date. Like I said, the weekend before is my son's birthday.\n\nHe's having a sixteenth, so it'll probably slip away from me. So oh, no. I would be 16 again. So, yeah, if you could just send me a little reminder maybe the Friday before, like, say what would that be? Friday the twelfth?\n\nEleven twelfth. Yeah. Friday the eleventh. Just a little reminder. Whether it be by email or by one of those, I don't know, automated text things, that'd be great.\n\nOkay. Great. That's okay. Thank you. Speak to you then.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.03495282679796219},{"text":"Yes.","start":4.56,"end":4.96,"sentiment":"neutral","sentiment_score":0.11285179108381271},{"text":"It is.","start":4.96,"end":5.62,"sentiment":"neutral","sentiment_score":0.12107764184474945},{"text":"Oh, good.","start":9.5199995,"end":9.92,"sentiment":"positive","sentiment_score":0.43635235726833344},{"text":"Thanks.","start":9.92,"end":10.16,"sentiment":"positive","sentiment_score":0.545221209526062}],"sentiment":"neutral","sentiment_score":0.2582694036620004,"num_words":7,"start":3.9199998,"end":10.16},{"sentences":[{"text":"How are you?","start":10.16,"end":10.9,"sentiment":"positive","sentiment_score":0.3676428695519765},{"text":"Yeah.","start":19.215,"end":19.715,"sentiment":"neutral","sentiment_score":0.06709572672843933},{"text":"Yeah.","start":20.175,"end":20.415,"sentiment":"neutral","sentiment_score":0.06487572193145752},{"text":"Sure.","start":20.415,"end":20.915,"sentiment":"neutral","sentiment_score":0.11594825237989426},{"text":"I find this this bit bizarre since you're the one who you guys are the ones who are calling me, but yeah.","start":29.960001,"end":35.91,"sentiment":"neutral","sentiment_score":-0.19936626988717102}],"sentiment":"neutral","sentiment_score":-0.1084003438507872,"num_words":28,"start":10.16,"end":35.91},{"sentences":[{"text":"710111980.","start":37.865,"end":39.305,"sentiment":"neutral","sentiment_score":0.008050528354942799},{"text":"Patricia Cavillos.","start":39.305,"end":40.105,"sentiment":"neutral","sentiment_score":0.008884678594768047},{"text":"What else did you need?","start":40.105,"end":40.905,"sentiment":"neutral","sentiment_score":0.0059184075333178045},{"text":"Address?","start":40.905,"end":41.405,"sentiment":"neutral","sentiment_score":-0.0002094767987728119},{"text":"18 Hill Street, Marrickville, New South Wales.","start":42.905,"end":45.005,"sentiment":"neutral","sentiment_score":0.00988208263048104}],"sentiment":"neutral","sentiment_score":0.007773564051603898,"num_words":16,"start":37.865,"end":45.005},{"sentences":[{"text":"That's alright.","start":49.385,"end":49.89,"sentiment":"neutral","sentiment_score":0.2917504608631134},{"text":"Yeah.","start":63.25,"end":63.489998,"sentiment":"neutral","sentiment_score":0.15348754823207855},{"text":"That's fine.","start":63.489998,"end":64.05,"sentiment":"neutral","sentiment_score":0.20133633166551593},{"text":"Yep.","start":64.05,"end":64.365,"sentiment":"neutral","sentiment_score":0.14020268619060516},{"text":"Monday or Tuesday in the morning, say, 09:00 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gonna have my parents here from Queensland the weekend before.","start":116.829994,"end":119.869995,"sentiment":"neutral","sentiment_score":-0.0384242283180356},{"text":"It's my son's birthday.","start":119.869995,"end":120.99,"sentiment":"neutral","sentiment_score":-0.04837435204535723},{"text":"So I just know that we'll be doing things out and about, and I won't really have the time to talk on them on that Monday.","start":120.99,"end":127.384995,"sentiment":"neutral","sentiment_score":-0.11722782927636917},{"text":"So on the Monday there, so what's that, the fourteenth?","start":127.384995,"end":134.205,"sentiment":"neutral","sentiment_score":0.0015967493876814843},{"text":"I think they should be gone by then.","start":136.43001,"end":138.21,"sentiment":"neutral","sentiment_score":-0.036930662114173174}],"sentiment":"neutral","sentiment_score":-0.06636649187033375,"num_words":60,"start":116.829994,"end":138.21},{"sentences":[{"text":"I know my dad will be 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good.","start":162.26999,"end":163.01,"sentiment":"positive","sentiment_score":0.3559562414884567},{"text":"That's alright.","start":172.26999,"end":172.83,"sentiment":"neutral","sentiment_score":0.2800090163946152},{"text":"Do you also send out, like, reminder SMS or reminder emails or something?","start":172.83,"end":176.535,"sentiment":"neutral","sentiment_score":0.08784534151737507}],"sentiment":"neutral","sentiment_score":0.14290776273066347,"num_words":22,"start":160.91,"end":176.535},{"sentences":[{"text":"Yeah.","start":178.035,"end":178.435,"sentiment":"neutral","sentiment_score":0.09830902516841888},{"text":"That's good.","start":178.435,"end":178.835,"sentiment":"neutral","sentiment_score":0.16948793828487396},{"text":"Because that is a little bit far away.","start":178.835,"end":180.515,"sentiment":"neutral","sentiment_score":-0.1534734247252345},{"text":"I I know I'll remember, but I just probably won't remember the date.","start":180.515,"end":183.155,"sentiment":"neutral","sentiment_score":-0.10586063965008809},{"text":"Like I said, the weekend before is my son's birthday.","start":183.155,"end":185.415,"sentiment":"neutral","sentiment_score":-0.06944950483739376}],"sentiment":"neutral","sentiment_score":-0.08415252529084682,"num_words":34,"start":178.035,"end":185.415},{"sentences":[{"text":"He's having a sixteenth, so it'll probably slip away from me.","start":185.635,"end":188.915,"sentiment":"neutral","sentiment_score":-0.14778360758315434},{"text":"So oh, no.","start":188.915,"end":191.53,"sentiment":"neutral","sentiment_score":-0.0620050219198068},{"text":"I would be 16 again.","start":191.53,"end":192.90999,"sentiment":"neutral","sentiment_score":-0.09386051148176193},{"text":"So, yeah, if you could just send me a little reminder maybe the Friday before, like, say what would that be?","start":197.20999,"end":203.20999,"sentiment":"neutral","sentiment_score":-0.00009788736878406434},{"text":"Friday the twelfth?","start":203.20999,"end":205.335,"sentiment":"neutral","sentiment_score":-0.0013956553690756361}],"sentiment":"neutral","sentiment_score":-0.05319023040545628,"num_words":43,"start":185.635,"end":205.335},{"sentences":[{"text":"Eleven twelfth.","start":210.375,"end":211.335,"sentiment":"neutral","sentiment_score":0.01610632985830307},{"text":"Yeah.","start":211.335,"end":211.655,"sentiment":"neutral","sentiment_score":0.031314361840486526},{"text":"Friday the eleventh.","start":211.655,"end":212.615,"sentiment":"neutral","sentiment_score":0.031791934122641884},{"text":"Just a little reminder.","start":212.615,"end":213.735,"sentiment":"neutral","sentiment_score":0.048380566760897636},{"text":"Whether it be by email or by one of those, I don't know, automated text things, that'd be great.","start":213.735,"end":218.94293,"sentiment":"neutral","sentiment_score":0.10418606157365598}],"sentiment":"neutral","sentiment_score":0.08041242278855422,"num_words":29,"start":210.375,"end":218.94293},{"sentences":[{"text":"Okay.","start":221.66293,"end":222.06293,"sentiment":"neutral","sentiment_score":0.30834925174713135},{"text":"Great.","start":222.06293,"end":222.56293,"sentiment":"positive","sentiment_score":0.49955013394355774},{"text":"That's okay.","start":222.70293,"end":223.18294,"sentiment":"neutral","sentiment_score":0.3146732598543167},{"text":"Thank you.","start":223.18294,"end":223.66293,"sentiment":"positive","sentiment_score":0.36473248898983},{"text":"Speak to you then.","start":223.66293,"end":224.56293,"sentiment":"neutral","sentiment_score":0.14462098479270935}],"sentiment":"neutral","sentiment_score":0.274519482254982,"num_words":10,"start":221.66293,"end":224.56293},{"sentences":[{"text":"Bye.","start":226.06293,"end":226.56293,"sentiment":"neutral","sentiment_score":0.05792144313454628}],"sentiment":"neutral","sentiment_score":0.05792144313454628,"num_words":1,"start":226.06293,"end":226.56293}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Is this Patricia?\n\nChannel 1: Hello? Yes. It is.\n\nChannel 0: Patricia, it's Jennifer from Oakview Financial. How are you today?\n\nChannel 1: Oh, good. Thanks. How are you?\n\nChannel 0: I'm good. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaches coaching purposes. Is that\n\nChannel 1: Yeah.\n\nChannel 0: okay with you?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Yep. Wonderful. And just to double check that I am speaking with Patricia, can you please confirm your full name, date of birth, and address?\n\nChannel 1: I find this this bit bizarre since you're the one who you guys are the ones who are calling me, but\n\nChannel 0: I know. I\n\nChannel 1: yeah.\n\nChannel 0: I do not disagree.\n\nChannel 1: 710111980. Patricia Cavillos. What else did you need? Address?\n\nChannel 0: Address. Yes, please.\n\nChannel 1: 18 Hill Street, Marrickville, New South Wales.\n\nChannel 0: Yes. Beautiful. Thank you for that. I appreciate your patience with that.\n\nChannel 1: That's alright.\n\nChannel 0: I was just phoning today to you a booking. You've come up for your annual review, and I was wondering if you had five minutes so we could find a time that's convenient to book you in.\n\nChannel 1: Yeah. That's fine. Yep.\n\nChannel 0: Yeah. Sure. Is there a day and time of the week that suits you best?\n\nChannel 1: Monday or Tuesday in the morning, say, 09:00 ish.\n\nChannel 0: Okay. Let me just have a quick look in the calendar. Okay. I have Monday the thirty first at 9AM. Oh, no.\n\nActually, sorry. That's not right. Sorry about that.\n\nChannel 1: It's alright.\n\nChannel 0: I have Monday, the seventh at 9AM available on of\n\nChannel 1: Of\n\nChannel 0: September.\n\nChannel 1: September.\n\nChannel 0: Yeah.\n\nChannel 1: It's not gonna work. I'm gonna\n\nChannel 0: Is\n\nChannel 1: have\n\nChannel 0: that\n\nChannel 1: to sit\n\nChannel 0: too\n\nChannel 1: it.\n\nChannel 0: far out?\n\nChannel 1: It's not that it's too far out. It's certainly gonna have my parents here from Queensland the weekend\n\nChannel 0: Okay.\n\nChannel 1: before. It's my son's birthday. So I just\n\nChannel 0: Nope.\n\nChannel 1: know that\n\nChannel 0: That's\n\nChannel 1: we'll be\n\nChannel 0: fine.\n\nChannel 1: doing things out and about, and I won't really have the time to talk on them on that Monday. So\n\nChannel 0: No. Of course. Of course. Did you wanna do it for the following week?\n\nChannel 1: on the Monday there, so what's that,\n\nChannel 0: The\n\nChannel 1: the fourteenth?\n\nChannel 0: fourteenth? Yeah.\n\nChannel 1: I think they should be gone by then. I know my dad will be gone. I just don't know if my my mom how long my mom's planning on staying. It doesn't matter if she's here. I can just step outside.\n\nSo yeah. Let's do the fourteenth.\n\nChannel 0: Okay. The fourteenth at 9AM.\n\nChannel 1: Yep.\n\nChannel 0: And\n\nChannel 1: Nine\n\nChannel 0: would you\n\nChannel 1: AM is good.\n\nChannel 0: would you like me to send a calendar invite through to your email address\n\nChannel 1: Yeah.\n\nChannel 0: so it's in your calendar?\n\nChannel 1: Yeah. You could do that. Yep. That's good.\n\nChannel 0: Yeah? Okay. Alright. Fantastic. Well, I look forward to speaking to you more then, Patricia, and I thank you very much for your time today.\n\nChannel 1: That's alright. Do you also send out, like, reminder SMS or reminder emails or something?\n\nChannel 0: Yes. Yes.\n\nChannel 1: Yeah. That's good.\n\nChannel 0: We\n\nChannel 1: Because\n\nChannel 0: do.\n\nChannel 1: that is a little bit far away. I I know I'll\n\nChannel 0: It\n\nChannel 1: remember,\n\nChannel 0: is.\n\nChannel 1: but I just probably won't remember the date. Like I said, the weekend before is my son's birthday. He's having\n\nChannel 0: Yeah.\n\nChannel 1: a sixteenth,\n\nChannel 0: Of course.\n\nChannel 1: so it'll probably slip away from me. So\n\nChannel 0: Oh, sweet\n\nChannel 1: oh,\n\nChannel 0: 16.\n\nChannel 1: no. I would be 16 again.\n\nChannel 0: Yep. It\n\nChannel 1: So,\n\nChannel 0: would\n\nChannel 1: yeah, if\n\nChannel 0: be\n\nChannel 1: you could\n\nChannel 0: nice,\n\nChannel 1: just\n\nChannel 0: wouldn't\n\nChannel 1: send me a little reminder maybe the Friday\n\nChannel 0: it?\n\nChannel 1: before, like, say what\n\nChannel 0: Of\n\nChannel 1: would\n\nChannel 0: course.\n\nChannel 1: that be? Friday the twelfth?\n\nChannel 0: Yeah. Friday, the eleventh eleventh.\n\nChannel 1: Eleven twelfth. Yeah. Friday the eleventh. Just a little\n\nChannel 0: Yep.\n\nChannel 1: reminder. Whether it be by email or by one of those, I don't know, automated text things, that'd be great.\n\nChannel 0: Yeah. Of course. I can arrange that. Thank\n\nChannel 1: Okay.\n\nChannel 0: you so\n\nChannel 1: Great.\n\nChannel 0: much.\n\nChannel 1: That's okay. Thank you. Speak to you then.\n\nChannel 0: Speak to you then. Bye.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.04092131555080414},{"text":"Is this Patricia?","start":3.1999998,"end":4.18,"sentiment":"neutral","sentiment_score":0.03205236544211706}],"sentiment":"neutral","sentiment_score":0.034269602969288826,"channel":0,"num_words":4,"start":2.8799999,"end":4.18},{"sentences":[{"text":"Hello?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.03495282679796219},{"text":"Yes.","start":4.56,"end":4.96,"sentiment":"neutral","sentiment_score":0.11285179108381271},{"text":"It is.","start":4.96,"end":5.62,"sentiment":"neutral","sentiment_score":0.12107764184474945}],"sentiment":"neutral","sentiment_score":0.09748997539281845,"channel":1,"num_words":4,"start":3.9199998,"end":5.62},{"sentences":[{"text":"Patricia, it's Jennifer from Oakview 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you?","start":19.255001,"end":20.235,"sentiment":"neutral","sentiment_score":0.05055071413516998}],"sentiment":"neutral","sentiment_score":0.05055071413516998,"channel":0,"num_words":3,"start":19.255001,"end":20.235},{"sentences":[{"text":"Yeah.","start":20.175,"end":20.415,"sentiment":"neutral","sentiment_score":0.06487572193145752},{"text":"Sure.","start":20.415,"end":20.915,"sentiment":"neutral","sentiment_score":0.11594825237989426}],"sentiment":"neutral","sentiment_score":0.09041198715567589,"channel":1,"num_words":2,"start":20.175,"end":20.915},{"sentences":[{"text":"Yep.","start":21.335,"end":21.814999,"sentiment":"neutral","sentiment_score":0.17953002452850342},{"text":"Wonderful.","start":21.814999,"end":22.314999,"sentiment":"positive","sentiment_score":0.455457866191864},{"text":"And just to double check that I am speaking with Patricia, can you please confirm your full name, date of birth, and 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know.","start":34.43,"end":35.170002,"sentiment":"neutral","sentiment_score":-0.17070454359054565},{"text":"I","start":35.31,"end":35.79,"sentiment":"neutral","sentiment_score":-0.06950201839208603}],"sentiment":"neutral","sentiment_score":-0.13697036852439246,"channel":0,"num_words":3,"start":34.43,"end":35.79},{"sentences":[{"text":"yeah.","start":35.41,"end":35.91,"sentiment":"neutral","sentiment_score":-0.02620557136833668}],"sentiment":"neutral","sentiment_score":-0.02620557136833668,"channel":1,"num_words":1,"start":35.41,"end":35.91},{"sentences":[{"text":"I do not disagree.","start":35.79,"end":36.93,"sentiment":"neutral","sentiment_score":-0.021613573655486107}],"sentiment":"neutral","sentiment_score":-0.021613573655486107,"channel":0,"num_words":4,"start":35.79,"end":36.93},{"sentences":[{"text":"710111980.","start":37.865,"end":39.305,"sentiment":"neutral","sentiment_score":0.008050528354942799},{"text":"Patricia Cavillos.","start":39.305,"end":40.105,"sentiment":"neutral","sentiment_score":0.008884678594768047},{"text":"What else did you need?","start":40.105,"end":40.905,"sentiment":"neutral","sentiment_score":0.0059184075333178045},{"text":"Address?","start":40.905,"end":41.405,"sentiment":"neutral","sentiment_score":-0.0002094767987728119}],"sentiment":"neutral","sentiment_score":0.006133605156921678,"channel":1,"num_words":9,"start":37.865,"end":41.405},{"sentences":[{"text":"Address.","start":41.805,"end":42.285,"sentiment":"neutral","sentiment_score":0.0033475172240287066},{"text":"Yes, please.","start":42.285,"end":43.024998,"sentiment":"neutral","sentiment_score":0.009426208212971687}],"sentiment":"neutral","sentiment_score":0.007399977883324027,"channel":0,"num_words":3,"start":41.805,"end":43.024998},{"sentences":[{"text":"18 Hill Street, Marrickville, New South 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They confirm her personal information and find a suitable time for the review on Friday the 14th at measuring day. The representative asks for a reminder message to be sent by email or automated text and the customer agrees to receive one."},"intents":{"segments":[{"text":"I was just phoning today to you a booking. You've come up for your annual review, and I was wondering if you had five minutes so we could find a time that's convenient to book you in. Yeah.","start_word":145,"end_word":182,"intents":[{"intent":"Book review","confidence_score":0.18950517}]},{"text":"Is there a day and time of the week that suits you best? Monday or Tuesday in the morning, say, 09:00 ish. Okay. Let me just have a quick look in the calendar. Okay. I have Monday the thirty first at 9AM. Oh, no. Actually, sorry. That's not right. Sorry about that. It's alright. I have Monday, the seventh at 9AM available on of Of September. September.","start_word":188,"end_word":254,"intents":[{"intent":"Determine availability","confidence_score":0.000029604933}]},{"text":"Did you wanna do it for the following week? on the Monday there, so what's that, The the fourteenth? fourteenth? Yeah.","start_word":330,"end_word":350,"intents":[{"intent":"Schedule meeting","confidence_score":0.4015616}]}]},"sentiments":{"segments":[{"text":"Hi. Is this Patricia? Hello? Yes. It is. Patricia, it's Jennifer from Oakview Financial. How are you today?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.12751437723636627},{"text":"Oh, good. Thanks. How are you? I'm good.","start_word":18,"end_word":25,"sentiment":"positive","sentiment_score":0.429660439491272},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaches coaching purposes. Is that Yeah. okay with you? Yeah. Sure. 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