{"metadata":{"transaction_key":"deprecated","request_id":"019f3532-adbb-7131-9555-cceecd271370","sha256":"c452c3de737a020f17d2d0c7512f0c1a129f1348f01baa91b102706068563e41","created":"2026-07-06T02:12:22.236Z","duration":8.423938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":21},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Richard Harrison from NHP. Please leave a message after the tone.","confidence":0.9970703,"words":[{"word":"hi","start":1.68,"end":1.8399999,"confidence":0.9941406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.001622609794139862},{"word":"you've","start":1.8399999,"end":2.08,"confidence":0.9770508,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.23046612739562988},{"word":"called","start":2.08,"end":2.32,"confidence":0.99902344,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.2502627372741699},{"word":"richard","start":2.32,"end":2.6399999,"confidence":0.99902344,"punctuated_word":"Richard","sentiment":"neutral","sentiment_score":-0.12887778878211975},{"word":"harrison","start":2.6399999,"end":3.04,"confidence":0.99902344,"punctuated_word":"Harrison","sentiment":"neutral","sentiment_score":-0.1163405030965805},{"word":"from","start":3.04,"end":3.1999998,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.16845957934856415},{"word":"nhp","start":3.1999998,"end":3.6999998,"confidence":0.88932294,"punctuated_word":"NHP.","sentiment":"neutral","sentiment_score":-0.1750723421573639},{"word":"please","start":3.84,"end":4.16,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.529717206954956},{"word":"leave","start":4.16,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4224691689014435},{"word":"a","start":4.3199997,"end":4.48,"confidence":0.9970703,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.48427116870880127},{"word":"message","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5199980139732361},{"word":"after","start":4.7999997,"end":5.12,"confidence":0.96435547,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.4582658112049103},{"word":"the","start":5.12,"end":5.2,"confidence":0.9951172,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.546019434928894},{"word":"tone","start":5.2,"end":5.7,"confidence":0.99365234,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.3126164972782135}],"paragraphs":{"transcript":"\nHi. You've called Richard Harrison from NHP. Please leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.001622609794139862},{"text":"You've called Richard Harrison from NHP.","start":1.8399999,"end":3.6999998,"sentiment":"neutral","sentiment_score":-0.17824651300907135},{"text":"Please leave a message after the tone.","start":3.84,"end":5.7,"sentiment":"negative","sentiment_score":-0.46762247170720783}],"sentiment":"neutral","sentiment_score":-0.31008669787219595,"num_words":14,"start":1.68,"end":5.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Richard Harrison from NHP. Please leave a message after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.001622609794139862},{"text":"You've called Richard Harrison from NHP.","start":1.8399999,"end":3.6999998,"sentiment":"neutral","sentiment_score":-0.17824651300907135},{"text":"Please leave a message after the tone.","start":3.84,"end":5.7,"sentiment":"negative","sentiment_score":-0.46762247170720783}],"sentiment":"neutral","sentiment_score":-0.31008669787219595,"channel":1,"num_words":14,"start":1.68,"end":5.7}]},"summary":{"result":"success","short":"Hi. You've called Richard Harrison from NHP. Please leave a message after the tone."},"intents":{"segments":[{"text":"Please leave a message after the tone.","start_word":7,"end_word":13,"intents":[{"intent":"Leave a message","confidence_score":0.07650924}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Richard Harrison from NHP.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":-0.1564425826072693},{"text":"Please leave a message after the tone.","start_word":7,"end_word":13,"sentiment":"negative","sentiment_score":-0.4855109453201294}],"average":{"sentiment":"neutral","sentiment_score":-0.29747186388288227}}}}