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Thank you.\n\nCheers.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.74,"sentiment":"neutral","sentiment_score":-0.002149038977222517}],"sentiment":"neutral","sentiment_score":-0.002149038977222517,"channel":1,"num_words":16,"start":0.32,"end":4.74},{"sentences":[{"text":"I'm looking for Graham.","start":6.3999996,"end":7.94,"sentiment":"neutral","sentiment_score":0.009571930393576622}],"sentiment":"neutral","sentiment_score":0.009571930393576622,"channel":0,"num_words":4,"start":6.3999996,"end":7.94},{"sentences":[{"text":"Thanks, Graham.","start":12.639999,"end":13.62,"sentiment":"positive","sentiment_score":0.3619290292263031},{"text":"Please stay on the line.","start":13.92,"end":15.54,"sentiment":"neutral","sentiment_score":0.15709330141544342},{"text":"Hello.","start":33.489998,"end":33.89,"sentiment":"neutral","sentiment_score":0.05102291703224182},{"text":"Grant speaking.","start":33.89,"end":34.71,"sentiment":"neutral","sentiment_score":0.04874415695667267}],"sentiment":"neutral","sentiment_score":0.16578357964754104,"channel":1,"num_words":10,"start":12.639999,"end":34.71},{"sentences":[{"text":"Yes.","start":35.44,"end":35.84,"sentiment":"neutral","sentiment_score":0.07888717949390411},{"text":"Hi.","start":35.84,"end":36.32,"sentiment":"neutral","sentiment_score":0.2168630063533783},{"text":"Good afternoon.","start":36.32,"end":37.14,"sentiment":"positive","sentiment_score":0.37214840948581696},{"text":"Graham, this is Mary, and I'm calling from Vigilance AI.","start":37.84,"end":42.079998,"sentiment":"neutral","sentiment_score":0.26985850632190705},{"text":"I hope you're doing well.","start":42.079998,"end":43.379997,"sentiment":"positive","sentiment_score":0.4930476903915405}],"sentiment":"neutral","sentiment_score":0.3265195010524047,"channel":0,"num_words":19,"start":35.44,"end":43.379997},{"sentences":[{"text":"Graham, we are a cybersecurity that runs an AI powered MDR platform.","start":45.075,"end":50.615,"sentiment":"neutral","sentiment_score":0.06686448740462463}],"sentiment":"neutral","sentiment_score":0.06686448740462463,"channel":0,"num_words":12,"start":45.075,"end":50.615},{"sentences":[{"text":"No.","start":51.614998,"end":52.114998,"sentiment":"neutral","sentiment_score":-0.09601911157369614}],"sentiment":"neutral","sentiment_score":-0.09601911157369614,"channel":1,"num_words":1,"start":51.614998,"end":52.114998},{"sentences":[{"text":"Reason we call","start":51.715,"end":52.855,"sentiment":"neutral","sentiment_score":-0.09767068674166997}],"sentiment":"neutral","sentiment_score":-0.09767068674166997,"channel":0,"num_words":3,"start":51.715,"end":52.855},{"sentences":[{"text":"I'm I'm okay.","start":52.815,"end":53.614998,"sentiment":"neutral","sentiment_score":-0.01841672758261363},{"text":"Thank you.","start":53.614998,"end":54.254997,"sentiment":"positive","sentiment_score":0.48234623670578003},{"text":"I'm all good.","start":54.254997,"end":55.075,"sentiment":"positive","sentiment_score":0.5768225987752279},{"text":"I'm all good in that space.","start":55.98294,"end":57.26294,"sentiment":"positive","sentiment_score":0.555876612663269},{"text":"Thank you.","start":57.26294,"end":58.002937,"sentiment":"positive","sentiment_score":0.5814770460128784}],"sentiment":"positive","sentiment_score":0.44613274093717337,"channel":1,"num_words":16,"start":52.815,"end":58.002937},{"sentences":[{"text":"Cheers.","start":58.22294,"end":58.72294,"sentiment":"positive","sentiment_score":0.3561364412307739}],"sentiment":"positive","sentiment_score":0.3561364412307739,"channel":1,"num_words":1,"start":58.22294,"end":58.72294}]},"summary":{"result":"success","short":"The customer, Graham, is calling a cybersecurity company and is transferred to a representative named Grant. Grant introduces his company and explains their AI-powered MDR platform. The customer, Mary, greets Grant and expresses her interest in their cybersecurity space."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Graham.","start_word":1,"end_word":20,"intents":[{"intent":"Record caller information","confidence_score":0.056246232}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Graham.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.0010516892652958632},{"text":"Thanks, Graham.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.3619290590286255},{"text":"Please stay on the line. Hello. Grant speaking. Yes. Hi.","start_word":22,"end_word":31,"sentiment":"neutral","sentiment_score":0.11744048446416856},{"text":"Good afternoon.","start_word":32,"end_word":33,"sentiment":"positive","sentiment_score":0.36104676127433777},{"text":"Graham, this is Mary, and I'm calling from Vigilance AI.","start_word":34,"end_word":43,"sentiment":"neutral","sentiment_score":0.2679460644721985},{"text":"I hope you're doing well.","start_word":44,"end_word":48,"sentiment":"positive","sentiment_score":0.4858002066612244},{"text":"Graham, we are a cybersecurity that runs an AI powered MDR platform. No. Reason we call I'm I'm okay.","start_word":49,"end_word":67,"sentiment":"neutral","sentiment_score":0.013579624705016611},{"text":"Thank you. I'm all good. I'm all good in that space. Thank you. Cheers.","start_word":68,"end_word":81,"sentiment":"positive","sentiment_score":0.5364547967910767}],"average":{"sentiment":"neutral","sentiment_score":0.2033759355545044}}}}