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Good afternoon. Techno One. This is Abby from Techno One, sir. Is this Travis Smith?\n\nYes. We reached out to you, sir, because by the way, I'm Abby from TechnoWand. Daniel asked me to, call you, who is from TechnoWand as well in Springfield, Brisbane because we've spoken with you in the past. And I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct?\n\nIT review. Yeah. Because Yeah. It's still the same and so far so good, you mean? You you will not have an IT review?\n\nOh, we can, you know, check quick gap analysis, like an IT review, sir. Daniel would call you about it. Alright? Just wait for his call, for the specific. Thank you.\n\nTake care. 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Travis Smith just returning your call. Sorry. Who am I speaking to? Yes. Uh-huh.\n\nI said you because yeah. But sorry. The company we're using changed hands and then that's the same. No? No.\n\nNo. Yeah. I just didn't know if that we do have IT. I just didn't know if you're servicing us. That's all.\n\nOkay. Yeah. Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"It's Travis Smith just returning your call.","start":4.7999997,"end":6.96,"sentiment":"neutral","sentiment_score":0.1687316745519638},{"text":"Sorry.","start":6.96,"end":7.2799997,"sentiment":"neutral","sentiment_score":-0.0043233828619122505},{"text":"Who am I speaking to?","start":7.2799997,"end":8.42,"sentiment":"neutral","sentiment_score":-0.016115626879036428},{"text":"Yes.","start":13.28,"end":13.78,"sentiment":"neutral","sentiment_score":0.07489056885242462},{"text":"Uh-huh.","start":28.35,"end":28.85,"sentiment":"neutral","sentiment_score":0.013315200805664062}],"sentiment":"neutral","sentiment_score":0.0789617316176494,"num_words":15,"start":4.7999997,"end":28.85},{"sentences":[{"text":"I said you because yeah.","start":39.225,"end":43.805,"sentiment":"neutral","sentiment_score":-0.010815948620438576},{"text":"But sorry.","start":43.864998,"end":45.324997,"sentiment":"neutral","sentiment_score":-0.05157038941979408},{"text":"The company we're using changed hands and then that's the same.","start":45.385,"end":48.844997,"sentiment":"neutral","sentiment_score":-0.04530432278459722},{"text":"No?","start":49.945,"end":50.445,"sentiment":"neutral","sentiment_score":-0.056851811707019806},{"text":"No.","start":55.22,"end":55.46,"sentiment":"neutral","sentiment_score":-0.2009163200855255}],"sentiment":"neutral","sentiment_score":-0.04566681021824479,"num_words":20,"start":39.225,"end":55.46},{"sentences":[{"text":"No.","start":55.46,"end":55.7,"sentiment":"neutral","sentiment_score":-0.18593575060367584},{"text":"Yeah.","start":55.7,"end":55.86,"sentiment":"neutral","sentiment_score":-0.0801243931055069},{"text":"I just didn't know if that we do have IT.","start":55.86,"end":58.34,"sentiment":"neutral","sentiment_score":-0.10075938552618027},{"text":"I just didn't know if you're servicing us.","start":58.34,"end":60.34,"sentiment":"neutral","sentiment_score":-0.14054914470762014},{"text":"That's all.","start":60.34,"end":61.08,"sentiment":"neutral","sentiment_score":-0.07866469025611877}],"sentiment":"neutral","sentiment_score":-0.11615347896109927,"num_words":22,"start":55.46,"end":61.08},{"sentences":[{"text":"Okay.","start":73.845,"end":74.345,"sentiment":"neutral","sentiment_score":0.02984609454870224},{"text":"Yeah.","start":74.725006,"end":75.225006,"sentiment":"neutral","sentiment_score":0.035227932035923004},{"text":"Okay.","start":75.605,"end":76.105,"sentiment":"neutral","sentiment_score":0.05490481108427048},{"text":"Bye bye.","start":78.725006,"end":79.465004,"sentiment":"neutral","sentiment_score":0.1083417609333992}],"sentiment":"neutral","sentiment_score":0.06733247190713883,"num_words":5,"start":73.845,"end":79.465004}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Techno One.\n\nChannel 1: It's Travis Smith just returning your call. Sorry. Who am I speaking to?\n\nChannel 0: This is Abby from Techno One, sir. Is this Travis Smith?\n\nChannel 1: Yes.\n\nChannel 0: Yes. We reached out to you, sir, because by the way, I'm Abby from TechnoWand. Daniel asked me to, call you, who is from TechnoWand as well in Springfield, Brisbane because we've spoken with you in the past. And I have a note\n\nChannel 1: Uh-huh.\n\nChannel 0: here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? IT review.\n\nChannel 1: I said you because\n\nChannel 0: Yeah.\n\nChannel 1: yeah. But sorry.\n\nChannel 0: Because\n\nChannel 1: The\n\nChannel 0: Yeah.\n\nChannel 1: company we're using changed hands and then that's the same. No?\n\nChannel 0: It's still the same and so far so good, you mean? You you will not\n\nChannel 1: No.\n\nChannel 0: have\n\nChannel 1: No.\n\nChannel 0: an\n\nChannel 1: Yeah.\n\nChannel 0: IT\n\nChannel 1: I just\n\nChannel 0: review?\n\nChannel 1: didn't know if that we do have IT. I just didn't know if you're servicing us. That's all.\n\nChannel 0: Oh, we can, you know, check quick gap analysis, like an IT review, sir. Daniel would call you about it. Alright? Just\n\nChannel 1: Okay.\n\nChannel 0: wait for his call,\n\nChannel 1: Yeah. Okay.\n\nChannel 0: for the specific. Thank you. Take care. Bye bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.1967046558856964},{"text":"Good afternoon.","start":0.79999995,"end":1.52,"sentiment":"positive","sentiment_score":0.335929811000824},{"text":"Techno One.","start":1.52,"end":2.5,"sentiment":"neutral","sentiment_score":0.20440585911273956}],"sentiment":"neutral","sentiment_score":0.2554751992225647,"channel":0,"num_words":5,"start":0.48,"end":2.5},{"sentences":[{"text":"It's Travis Smith just returning your call.","start":4.7999997,"end":6.96,"sentiment":"neutral","sentiment_score":0.1687316745519638},{"text":"Sorry.","start":6.96,"end":7.2799997,"sentiment":"neutral","sentiment_score":-0.0043233828619122505},{"text":"Who am I speaking 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know, check quick gap analysis, like an IT review, sir.","start":62.19,"end":67.01,"sentiment":"neutral","sentiment_score":0.048668858728238514},{"text":"Daniel would call you about it.","start":68.59,"end":70.545,"sentiment":"neutral","sentiment_score":0.048046557853619255},{"text":"Alright?","start":72.945,"end":73.445,"sentiment":"neutral","sentiment_score":0.043413907289505005},{"text":"Just","start":73.744995,"end":73.985,"sentiment":"neutral","sentiment_score":0.019948475062847137}],"sentiment":"neutral","sentiment_score":0.04695480689406395,"channel":0,"num_words":22,"start":62.19,"end":73.985},{"sentences":[{"text":"Okay.","start":73.845,"end":74.345,"sentiment":"neutral","sentiment_score":0.02984609454870224}],"sentiment":"neutral","sentiment_score":0.02984609454870224,"channel":1,"num_words":1,"start":73.845,"end":74.345},{"sentences":[{"text":"wait for his 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Travis explains that the company is using the same IT for the review and Abby offers to check for an IT review. She tells Travis to call her back and they end the call."},"intents":{"segments":[{"text":"We reached out to you, sir, because by the way, I'm Abby from TechnoWand. Daniel asked me to, call you, who is from TechnoWand as well in Springfield, Brisbane because we've spoken with you in the past. And I have a note Uh-huh. here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? IT review.","start_word":31,"end_word":98,"intents":[{"intent":"Schedule it review","confidence_score":0.59051466}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Techno One. It's Travis Smith just returning your call. Sorry. Who am I speaking to? This is Abby from Techno One, sir. Is this Travis Smith? Yes. Yes. We reached out to you, sir, because by the way, I'm Abby from TechnoWand. Daniel asked me to, call you, who is from TechnoWand as well in Springfield, Brisbane because we've spoken with you in the past. And I have a note Uh-huh. here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? IT review. I said you because Yeah. yeah. But sorry. Because The Yeah. company we're using changed hands and then that's the same. No? It's still the same and so far so good, you mean? You you will not No. have No. an Yeah. IT I just review? didn't know if that we do have IT. I just didn't know if you're servicing us. That's all. Oh, we can, you know, check quick gap analysis, like an IT review, sir. Daniel would call you about it. Alright? Just Okay. wait for his call, Yeah. Okay. for the specific.","start_word":0,"end_word":194,"sentiment":"neutral","sentiment_score":0.03050689585506916},{"text":"Thank you. Take care.","start_word":195,"end_word":198,"sentiment":"positive","sentiment_score":0.39411044120788574},{"text":"Bye bye. Bye bye.","start_word":199,"end_word":202,"sentiment":"neutral","sentiment_score":0.1597038358449936}],"average":{"sentiment":"neutral","sentiment_score":0.04193318203875893}}}}