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Just wanted to, update you, regarding the you said you'll be relocating to the new address? Yeah. So we, we already have your new address. I think, you've already spoke with other representative. Earlier? Yeah. So up after checking the address, just want to inform you that your address is a an a new connection fee, a charge of yeah. Yeah. $300. Mhmm. Yeah. This should be paid by the lot owner or the landlord. Mhmm. Yeah. Yeah. Okay. So just to explain, the new connections is a one time fee applied to certain new property developments. It helps mhmm. Okay. I see. Okay. I see. So you're aware of that. And so may I know the effective date or your relocation date? 2000. Okay. So we can then activate the service. They want it to be on Friday, Thursday. This this Thursday, April 16. In case, sir, we'll activate the service then. And for the router, we're going to send you an email instruction on how to configure the router because there might be a new credentials for it. Yeah. And if the router doesn't work, that maybe the router is not compatible with the Linham networks. And we'll also suggest Okay. I see. Mhmm. Okay. I see. But if ever it's not compatible, we can recommend a router then. Okay. Thank you. Bye for now. So for the plan, You mean February? So for the Lindholm yeah. For the Lindholm Superfast, we have the Symmetrix, 200 over 200 MBPS, but that will be $140 per month. Mhmm. Gotcha. Okay. So we'll then upgrade the service to the Lindholm Superfast, or we'll stick to one 100 Mbps? So it's 200 uploads and 200 download. It is a metric. Yeah. But that yeah. But that will be $140 per month instead of your current plan. Mhmm. Okay. So we'll then upgrade to this one, the, the Lanham Superfast? Okay. Sure. We'll upgrade it too. Okay then. We'll just update you then once it's successful. You're welcome. 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Yes. Hello. Good afternoon. This is Maureen from Airtel tech support.\n\nAm I speaking with Mark Fuller? Yeah. Just wanted to, update you, regarding the you said you'll be relocating to the new address? Yeah. So we, we already have your new address.\n\nI think, you've already spoke with other representative. Earlier? Yeah. So up after checking the address, just want to inform you that your address is a an a new connection fee, a charge of yeah. Yeah.\n\n$300. Mhmm. Yeah. This should be paid by the lot owner or the landlord. Mhmm.\n\nYeah. Yeah. Okay. So just to explain, the new connections is a one time fee applied to certain new property developments. It helps mhmm.\n\nOkay. I see. Okay. I see. So you're aware of that.\n\nAnd so may I know the effective date or your relocation date? 2000. Okay. So we can then activate the service. They want it to be on Friday, Thursday.\n\nThis this Thursday, April 16. In case, sir, we'll activate the service then. And for the router, we're going to send you an email instruction on how to configure the router because there might be a new credentials for it. Yeah. And if the router doesn't work, that maybe the router is not compatible with the Linham networks.\n\nAnd we'll also suggest Okay. I see. Mhmm. Okay. I see.\n\nBut if ever it's not compatible, we can recommend a router then. Okay. Thank you. Bye for now. So for the plan, You mean February?\n\nSo for the Lindholm yeah. For the Lindholm Superfast, we have the Symmetrix, 200 over 200 MBPS, but that will be $140 per month. Mhmm. Gotcha. Okay.\n\nSo we'll then upgrade the service to the Lindholm Superfast, or we'll stick to one 100 Mbps? So it's 200 uploads and 200 download. It is a metric. Yeah. But that yeah.\n\nBut that will be $140 per month instead of your current plan. Mhmm. Okay. So we'll then upgrade to this one, the, the Lanham Superfast? Okay.\n\nSure. We'll upgrade it too. Okay then. We'll just update you then once it's successful. You're welcome.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.02691071107983589},{"text":"Yes.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.09850970655679704},{"text":"Hello.","start":5.04,"end":5.52,"sentiment":"neutral","sentiment_score":0.12011468410491943},{"text":"Good afternoon.","start":5.68,"end":6.48,"sentiment":"positive","sentiment_score":0.37632687389850616},{"text":"This is Maureen from Airtel tech support.","start":6.48,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.23353978565761022}],"sentiment":"neutral","sentiment_score":0.2194139457618197,"num_words":12,"start":3.4399998,"end":9.5199995},{"sentences":[{"text":"Am I speaking with Mark 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You certainly are. Yep. Yeah. Yeah. Yeah. Yeah. Thanks. Thanks. I'm sorry. Yep. Yes. Yeah. Yeah. I did that. I did that right. Yeah. It's 300. Yeah. And it's a brand new building. So I'm I'm the owner. So I think it'll be my Yeah. I did it with super I did it with super network down at the my last place as well. Yeah. I'm familiar with the the process. So I think so we're just slowly moving on the next few days, but we'll probably be staying here Thursday night. Come on. Thursday would be great, If it's possible? If it's possible, that would be awesome. That's the one. Yep. Yeah. We need we need to be on this. Yes. Yep. We've already checked I think we already checked that one too. The tech I was working with. Yes. No worries. But there was also a an upgrade too. It turned to a '2 turned to a 02/5025, I think. Yeah. Yeah. It goes to February. Rebecca? Yeah. Yep. Can I Can I say, host? Yep. Yeah. No worries. That's alright. Sorry. I also just want that. Yeah. I'll look on that's, like, how I'll work that out as a guy. What was it? Two it was what was it? 200 what's the the up on it? Two two hundred down. What's the up? Biggest rubbish. Oh, what? Okay. This is yeah. That'll be oh, yeah. Hello? Yes. Okay. It's only 50¢. Yeah. It's it's $30.90. That's look. That's alright. Yeah. I'll take that. Yep. Yeah. Please. That would be great. Awesome. Thank you very much. Awesome. Thank you. Okay. 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You certainly are. Yep. Yeah. Yeah.\n\nYeah. Yeah. Thanks. Thanks. I'm sorry.\n\nYep. Yes. Yeah. Yeah. I did that.\n\nI did that right. Yeah. It's 300. Yeah. And it's a brand new building.\n\nSo I'm I'm the owner. So I think it'll be my Yeah. I did it with super I did it with super network down at the my last place as well. Yeah. I'm familiar with the the process.\n\nSo I think so we're just slowly moving on the next few days, but we'll probably be staying here Thursday night. Come on. Thursday would be great, If it's possible? If it's possible, that would be awesome. That's the one.\n\nYep. Yeah. We need we need to be on this. Yes. Yep.\n\nWe've already checked I think we already checked that one too. The tech I was working with. Yes. No worries. But there was also a an upgrade too.\n\nIt turned to a '2 turned to a 02/5025, I think. Yeah. Yeah. It goes to February. Rebecca?\n\nYeah. Yep. Can I Can I say, host? Yep. Yeah.\n\nNo worries. That's alright. Sorry. I also just want that. Yeah.\n\nI'll look on that's, like, how I'll work that out as a guy. What was it? Two it was what was it? 200 what's the the up on it? Two two hundred down.\n\nWhat's the up? Biggest rubbish. Oh, what? Okay. This is yeah.\n\nThat'll be oh, yeah. Hello? Yes. Okay. It's only 50¢.\n\nYeah. It's it's $30.90. That's look. That's alright. Yeah.\n\nI'll take that. Yep. Yeah. Please. That would be great.\n\nAwesome. Thank you very much. Awesome. Thank you. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Russell, this is Mark.","start":2.0,"end":3.3,"sentiment":"neutral","sentiment_score":0.023667650762945414},{"text":"You certainly 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yeah.","start":220.165,"end":222.405,"sentiment":"neutral","sentiment_score":0.0003615667810663581},{"text":"Hello?","start":222.405,"end":222.84,"sentiment":"neutral","sentiment_score":-0.000610679853707552},{"text":"Yes.","start":229.08,"end":229.31999,"sentiment":"neutral","sentiment_score":0.007646940182894468},{"text":"Okay.","start":229.31999,"end":229.64,"sentiment":"neutral","sentiment_score":0.008178365416824818},{"text":"It's only 50¢.","start":229.64,"end":230.94,"sentiment":"neutral","sentiment_score":-0.0007540569640696049}],"sentiment":"neutral","sentiment_score":0.0016836421046819952,"num_words":10,"start":220.165,"end":230.94},{"sentences":[{"text":"Yeah.","start":231.48,"end":231.95999,"sentiment":"neutral","sentiment_score":0.015071626752614977},{"text":"It's it's $30.90.","start":231.95999,"end":232.76,"sentiment":"neutral","sentiment_score":0.02017752267420292},{"text":"That's 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Yes. Hello. Good afternoon. This is Maureen from Airtel tech support.\n\nAm I speaking with Mark\n\nChannel 1: You\n\nChannel 0: Fuller?\n\nChannel 1: certainly are.\n\nChannel 0: Yeah. Just wanted to, update you, regarding the you said you'll be relocating to the new address?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So we, we already have your new address. I think, you've already spoke with other representative.\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Thanks.\n\nThanks. I'm sorry. Yep.\n\nChannel 0: Earlier? Yeah. So up after checking the address, just want to inform you that your address is a an a new connection fee, a\n\nChannel 1: Yes.\n\nChannel 0: charge\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: of\n\nChannel 1: I did that. I did\n\nChannel 0: yeah.\n\nChannel 1: that right. Yeah.\n\nChannel 0: Yeah. $300.\n\nChannel 1: It's 300.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. This should be paid by the lot owner or the landlord. Mhmm.\n\nChannel 1: And it's a brand new building.\n\nChannel 0: Yeah.\n\nChannel 1: So I'm I'm the owner. So I think it'll be my\n\nChannel 0: Yeah. Okay. So just to explain, the new connections is a one time fee applied to certain new property developments.\n\nChannel 1: Yeah. I did it\n\nChannel 0: It\n\nChannel 1: with super\n\nChannel 0: helps\n\nChannel 1: I\n\nChannel 0: mhmm.\n\nChannel 1: did it with super network down at the my last place as well. Yeah. I'm familiar with\n\nChannel 0: Okay.\n\nChannel 1: the\n\nChannel 0: I see.\n\nChannel 1: the process.\n\nChannel 0: Okay. I see. So you're aware of that. And so may I know the effective date or your relocation date?\n\nChannel 1: So\n\nChannel 0: 2000.\n\nChannel 1: I think so we're just slowly moving on the next few days, but we'll probably be staying here Thursday night.\n\nChannel 0: Okay. So we can then activate the service. They want it to be on Friday,\n\nChannel 1: Come on. Thursday would be great, If it's possible?\n\nChannel 0: Thursday. This\n\nChannel 1: If it's possible, that would be awesome.\n\nChannel 0: this Thursday, April 16.\n\nChannel 1: That's the one.\n\nChannel 0: In case, sir, we'll activate the service then. And for the router, we're going to send you an email instruction on how to configure the router because there\n\nChannel 1: Yep. Yeah.\n\nChannel 0: might be\n\nChannel 1: We\n\nChannel 0: a\n\nChannel 1: need\n\nChannel 0: new\n\nChannel 1: we need\n\nChannel 0: credentials\n\nChannel 1: to be on this. Yes.\n\nChannel 0: for it. Yeah. And if the router doesn't\n\nChannel 1: Yep.\n\nChannel 0: work, that maybe the router is not compatible with the Linham networks.\n\nChannel 1: We've\n\nChannel 0: And we'll\n\nChannel 1: already\n\nChannel 0: also\n\nChannel 1: checked\n\nChannel 0: suggest\n\nChannel 1: I think we already checked that one too. The tech\n\nChannel 0: Okay.\n\nChannel 1: I was\n\nChannel 0: I\n\nChannel 1: working\n\nChannel 0: see.\n\nChannel 1: with. Yes.\n\nChannel 0: Mhmm. Okay. I see. But if ever it's not compatible, we can recommend a router then.\n\nChannel 1: No worries.\n\nChannel 0: Okay. Thank you. Bye for now.\n\nChannel 1: But there was also a an upgrade too.\n\nChannel 0: So\n\nChannel 1: It\n\nChannel 0: for\n\nChannel 1: turned\n\nChannel 0: the\n\nChannel 1: to a\n\nChannel 0: plan,\n\nChannel 1: '2 turned to a 02/5025, I think.\n\nChannel 0: You mean February?\n\nChannel 1: Yeah. Yeah. It goes to February. Rebecca?\n\nChannel 0: So\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: Yep. Can I\n\nChannel 0: the\n\nChannel 1: Can\n\nChannel 0: Lindholm\n\nChannel 1: I say, host?\n\nChannel 0: yeah. For the Lindholm Superfast, we have the Symmetrix, 200\n\nChannel 1: Yep.\n\nChannel 0: over 200 MBPS, but that will be $140 per month.\n\nChannel 1: Yeah. No\n\nChannel 0: Mhmm.\n\nChannel 1: worries. That's alright. Sorry.\n\nChannel 0: Gotcha.\n\nChannel 1: I also just want that. Yeah. I'll look on that's, like, how I'll work that out as a guy.\n\nChannel 0: Okay. So we'll then upgrade the service to the Lindholm Superfast, or we'll stick\n\nChannel 1: What was\n\nChannel 0: to one\n\nChannel 1: it?\n\nChannel 0: 100\n\nChannel 1: Two it\n\nChannel 0: Mbps?\n\nChannel 1: was what was it? 200 what's the the up on it? Two two hundred down. What's the up? Biggest\n\nChannel 0: So it's 200 uploads and 200 download.\n\nChannel 1: rubbish.\n\nChannel 0: It is\n\nChannel 1: Oh,\n\nChannel 0: a\n\nChannel 1: what?\n\nChannel 0: metric. Yeah.\n\nChannel 1: Okay. This is yeah. That'll be oh, yeah.\n\nChannel 0: But\n\nChannel 1: Hello?\n\nChannel 0: that yeah. But that will be $140 per month\n\nChannel 1: Yes. Okay.\n\nChannel 0: instead\n\nChannel 1: It's\n\nChannel 0: of\n\nChannel 1: only\n\nChannel 0: your\n\nChannel 1: 50¢.\n\nChannel 0: current plan.\n\nChannel 1: Yeah. It's it's $30.90. That's look. That's alright. Yeah.\n\nI'll take that.\n\nChannel 0: Mhmm. Okay. So we'll then upgrade to this one, the, the Lanham\n\nChannel 1: Yep.\n\nChannel 0: Superfast?\n\nChannel 1: Yeah. Please. That would be great.\n\nChannel 0: Okay. Sure. We'll upgrade it too.\n\nChannel 1: Awesome.\n\nChannel 0: Okay\n\nChannel 1: Thank\n\nChannel 0: then.\n\nChannel 1: you very much.\n\nChannel 0: We'll just update you then once it's successful.\n\nChannel 1: Awesome. Thank you.\n\nChannel 0: You're welcome. Bye for now.\n\nChannel 1: Okay. 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welcome.","start":250.60887,"end":251.34886,"sentiment":"positive","sentiment_score":0.7216797471046448},{"text":"Bye for now.","start":251.40887,"end":252.30887,"sentiment":"neutral","sentiment_score":0.32536111275355023}],"sentiment":"positive","sentiment_score":0.48388856649398804,"channel":0,"num_words":5,"start":250.60887,"end":252.30887},{"sentences":[{"text":"Okay.","start":251.985,"end":252.30501,"sentiment":"neutral","sentiment_score":0.17405126988887787},{"text":"Bye.","start":252.30501,"end":252.80501,"sentiment":"neutral","sentiment_score":-0.08774973452091217}],"sentiment":"neutral","sentiment_score":0.04315076768398285,"channel":1,"num_words":2,"start":251.985,"end":252.80501}]},"summary":{"result":"success","short":"A representative from Airtel tech support called Mark Fuller to inform him that he will be relocating to a new address. The representative also informed Mark that his new address is a brand new connection fee and that he will need to pay a one-time fee to activate the service. They discuss the new router and upgrade the service to the Lindvik Superfast."},"intents":{"segments":[{"text":"Just wanted to, update you, regarding the you said you'll be relocating to the new address? Yep.","start_word":26,"end_word":42,"intents":[{"intent":"Update address","confidence_score":0.5485499}]},{"text":"So up after checking the address, just want to inform you that your address is a an a new connection fee, a Yes.","start_word":71,"end_word":93,"intents":[{"intent":"Understand connection fee","confidence_score":0.008690146}]},{"text":"So up after checking the address, just want to inform you that your address is a an a new connection fee, a Yes. charge Yeah.","start_word":71,"end_word":95,"intents":[{"intent":"Confirm charge","confidence_score":0.007186761}]},{"text":"So we can then activate the service. They want it to be on Friday, Come on.","start_word":240,"end_word":255,"intents":[{"intent":"Activate service","confidence_score":0.124791026}]},{"text":"In case, sir, we'll activate the service then. And for the router, we're going to send you an email instruction on how to configure the router because there Yep.","start_word":279,"end_word":307,"intents":[{"intent":"Send email instruction","confidence_score":0.35516092},{"intent":"Provide router configuration instructions","confidence_score":0.028499149}]},{"text":"But if ever it's not compatible, we can recommend a router then. No worries.","start_word":373,"end_word":386,"intents":[{"intent":"Upgrade router","confidence_score":0.52207214}]}]},"sentiments":{"segments":[{"text":"Russell, this is Mark. Hello? Yes. Hello.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.052725449204444885},{"text":"Good afternoon.","start_word":7,"end_word":8,"sentiment":"positive","sentiment_score":0.36465197801589966},{"text":"This is Maureen from Airtel tech support. Am I speaking with Mark Fuller?","start_word":9,"end_word":21,"sentiment":"neutral","sentiment_score":0.19974517822265625},{"text":"You certainly are.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.3548697233200073},{"text":"Yeah. Just wanted to, update you, regarding the you said you'll be relocating to the new address? Yep. Yeah. So we, we already have your new address. I think, you've already spoke with other representative. Yeah. Yeah. Yeah. Yeah.","start_word":25,"end_word":63,"sentiment":"neutral","sentiment_score":0.0668608695268631},{"text":"Thanks.","start_word":64,"end_word":64,"sentiment":"positive","sentiment_score":0.3670116364955902},{"text":"Thanks. I'm sorry. Yep. Earlier? Yeah. So up after checking the address, just want to inform you that your address is a an a new connection fee, a Yes. charge Yeah. Yeah. of I did that. I did yeah. that right. Yeah. Yeah. $300. It's 300. Mhmm. Yeah. Yeah. This should be paid by the lot owner or the landlord. Mhmm. And it's a brand new building. Yeah. So I'm I'm the owner. So I think it'll be my Yeah. Okay. So just to explain, the new connections is a one time fee applied to certain new property developments. Yeah. I did it It with super helps I mhmm. did it with super network down at the my last place as well. Yeah. I'm familiar with Okay. the I see. the process. Okay. I see. So you're aware of that. And so may I know the effective date or your relocation date? So 2000. I think so we're just slowly moving on the next few days, but we'll probably be staying here Thursday night. Okay. So we can then activate the service. They want it to be on Friday, Come on. Thursday would be great, If it's possible? Thursday.","start_word":65,"end_word":263,"sentiment":"neutral","sentiment_score":0.024212149903178215},{"text":"This If it's possible, that would be awesome.","start_word":264,"end_word":271,"sentiment":"positive","sentiment_score":0.346067875623703},{"text":"this Thursday, April 16. That's the one. In case, sir, we'll activate the service then. And for the router, we're going to send you an email instruction on how to configure the router because there Yep. Yeah. might be We a need new we need credentials to be on this. Yes. for it. Yeah. And if the router doesn't Yep. work, that maybe the router is not compatible with the Linham networks. We've And we'll already also checked suggest I think we already checked that one too. The tech Okay. I was I working see. with. Yes. Mhmm. Okay. I see. But if ever it's not compatible, we can recommend a router then. No worries. Okay.","start_word":272,"end_word":387,"sentiment":"neutral","sentiment_score":-0.018836396136160553},{"text":"Thank you.","start_word":388,"end_word":389,"sentiment":"positive","sentiment_score":0.38153523206710815},{"text":"Bye for now. But there was also a an upgrade too. So for It turned the to a plan, '2 turned to a 02/5025, I think. You mean February? Yeah. Yeah. It goes to February. Rebecca? So Yeah. for Yep. Can I the Can Lindholm I say, host? yeah. For the Lindholm Superfast, we have the Symmetrix, 200 Yep. over 200 MBPS, but that will be $140 per month. Yeah. No Mhmm. worries. That's alright. Sorry. Gotcha. I also just want that. Yeah. I'll look on that's, like, how I'll work that out as a guy. Okay. So we'll then upgrade the service to the Lindholm Superfast, or we'll stick What was to one it? 100 Two it Mbps? was what was it? 200 what's the the up on it? Two two hundred down. What's the up? Biggest So it's 200 uploads and 200 download. rubbish. It is Oh, a what? metric. Yeah. Okay. This is yeah. That'll be oh, yeah. But Hello? that yeah. But that will be $140 per month Yes. instead Okay. It's of only your 50<unk>. current plan. Yeah. It's it's $30.90. That's look. That's alright. Yeah. I'll take that. Mhmm. Okay. So we'll then upgrade to this one, the, the Lanham Yep. Superfast? Yeah. Please.","start_word":390,"end_word":601,"sentiment":"neutral","sentiment_score":0.03180967643857002},{"text":"That would be great.","start_word":601,"end_word":605,"sentiment":"positive","sentiment_score":0.49165987968444824},{"text":"Okay. Sure. We'll upgrade it too.","start_word":605,"end_word":611,"sentiment":"neutral","sentiment_score":0.2688966989517212},{"text":"Awesome. Okay Thank then. you very much. We'll just update you then once it's successful. Awesome. Thank you. You're welcome.","start_word":611,"end_word":629,"sentiment":"positive","sentiment_score":0.5288964211940765},{"text":"Bye for now. Okay. Bye.","start_word":630,"end_word":634,"sentiment":"neutral","sentiment_score":0.2380136251449585}],"average":{"sentiment":"neutral","sentiment_score":0.056868727696556653}}}}